Due to very high satisfaction ratings (98%) from 2001 survey, a customer satisfaction survey for cesspool emptying has not been undertaken since.
|
|
- Edgar Chambers
- 8 years ago
- Views:
Transcription
1 Best Value Service Improvement Plan Street Cleaning and Cesspool Emptying APPENDIX 1 Agreed Action Progress to Date Future Actions Consultation To periodically repeat customer satisfaction surveys to gauge the views of the public, business and Parish / Town Councils on the range of services provided and to assess satisfaction rates. ** To take account of their views in service reviews. To carry out an annual customer satisfaction survey with cesspool emptying customers. ** Challenge To undertake and implement by Spring 2001 a comprehensive review of street cleaning operations taking into account the reviews expressed via the consultation exercise and the objective to seek continuous improvement in standards whilst seeking to reduce net costs. * To monitor, on a monthly basis the actual performance against targeted quality and performance measures, particularly utilising local indicator measures to monitor continuous improvement targets. ** Satisfaction assessments to be gauged via use of future citizens panel. On first citizens panel (Sept 2002) a clean environment was given a 11% rate on the ten most favourite aspects about the Sevenoaks District. Due to very high satisfaction ratings (98%) from 2001 survey, a customer satisfaction survey for cesspool emptying has not been undertaken since. Following full review of operations, new cleaning frequency schedules and methods of operation introduced June All streets now on a frequency schedule ranging from daily (town / village centres) to 6 monthly (rural roads). Two street cleaning charge-hands appointed May 2003 to assist in Supervision and monitoring of performance. See results of improved performance. Cleaning standards at A level 64.3% for 2002/03 compared with 63.5% for 2001/02. Standards at A / B+ level for Gauge satisfaction rating on services using future citizens panel survey and Best Value user satisfaction survey on range of quality of life issues. Survey to be undertaken in 2004 as part of marketing drive to attract additional cesspool customers. Monitoring cleanliness standards and cleaning frequencies achieved to continue to be monitored. Adjustments to cleaning schedules to be made as a result of monitoring information and complaint monitoring. Continuous improvement targets for 04/05 to be determined by actual results for 03/ complaints. 85% of routine cleaning schedules achieved. 85% of Highways to A / B standards. Random Monitoring in accordance with BVPI 199 1
2 To repeat the pilot exercise of reactive cleaning only, in another part of the District to compare the impact and implications with the pilot exercise carried out in Crockenhill in September * To cooperate with Kent County Council and other Kent Districts in the Countywide review of the Abandoned Vehicle Service. * To investigate potential mutually advantageous partnership arrangements with other neighbouring providers to potentially expand our customer base. ** To develop service level agreements for service costs to relate charges with support service requirements. April December 03 are 86.5%. Target for 2003/04 of 65% to A standard cleanliness with 80% of routine cleaning schedules achieved. April December 86.5% to A / B+ standards and 88% of routine cleaning schedules achieved. Street Cleaning recharge only marginally increased from 960,000 (01/02) to 965,500 (02/03), 03/04 recharge 984,338. Monitoring information for 2002/03 no. of complaints 173 Target indicators for 2003/04. No. of complaints 115. (April December received). % of Highways to A (65%); B (25%); C (15%); D (0%) standards. % of Highways to A / B+ (86.5%; B / C (12.5%); C / C- (1%) and D (0%) standards. (April December 03). No. of fly tipping incidents 02/ (April December 396 incidents removed). Average time take to remove fly tipping 2 days (02/03). Average time taken to remove fly tipping April December 03. Draft Street cleaning recharge budget for 2004/05 is 1,033,570. Continuous improvement targets to be developed for 2004/05, based on actual results for 03/04 2
3 - From report to removal 2.5 days. - From Instruction to removal 2.2 days No. of abandoned vehicles reported 1,112 02/03. No. of abandoned vehicles removed /03. Average time taken to remove abandoned vehicles 7.1 days (02/03). No. of abandoned vehicles reported 1,100. April December No. off abandoned vehicles removed 500. April December Average time taken to remove abandoned vehicles 7 days. April to December 03 5 days. No. of voluntary surrender vehicles /03. No. of vehicles removed operation cubit 82 02/03. No. of voluntary surrender vehicles 500 April December No. of vehicles removed operation cubit 250 April December Environment Select Committee 10 th March Countywide operation cubit teams now operating in partnership with Kent Police and the DVLA. Four, two week spells allocated each year to each District. 2 week operations undertaken in June, Further week planned in March and further 4 operations planned for 04/05. 3
4 September and December Councils contribution to team is 11,000 p.a. Voluntary Surrender Scheme removed 559 vehicle in 2002/03 an increase of 249 on 2001/ more vehicles removed on voluntary surrender than abandoned vehicles. Target of 500 vehicles removed under voluntary surrender scheme for 2003/ surrender April December more than removed unlawfully abandoned. Successful bid for street cleaning contract for Tandridge District Council for two years (Annual value 560,000). On District Auditors advise, following a legal opinion received from Counsel, contract not entered into. Report to be prepared for future Cabinet meeting on policy for tendering for other public organisations in accordance with existing legislation. Trading account budget for 2003/04 for street cleaning identifies 75,000 value of work to be found from other clients. April December 03 achieved 57,000 additional income. Draft 04/05 budget identifies 85,000 income to be achieved from other customers. No further progress on establishing costed Service level agreements for support services. 4
5 Comparison Where appropriate, to challenge indicators received from other comparable Districts, to try and ensure performance indicators are compared on a like-to-like basis particularly with regard to unit costings, and volumes, standards and specification of work undertaken. * To continue Membership of the Association of Public Service excellence benchmarking network. * To continually review our charges for cesspool emptying in comparison with our competitors. ** Competition To defer a decision on exposing street cleaning services to further competition until the Best Value Review on Waste Collection and Recycling is completed (scheduled for 2001). * For procurement of these services via a market testing exercise, it is recommended that waste related services such as street Ongoing as part of national and local performance indicator evaluation. Performance benchmarking network with Association of Public Sector Excellence participated in for 3 financial years (latest 2001/02 results). Due to constant changes in indicator measurements, relevant trends not able to be identified. Did not participate in A.P.S.E. network for 2002/03 information prices held at 2002 levels. Collected 3,202,000 gallons in 2002/03. Prices held to attract new customers and increase profitability of this service. Target 1,000 customers by year end, collecting 3,500,000 gallons. April December customers emptying 2,588,000 gallons. Best Value review of Waste Management and Vehicle Maintenance resolved to continue to provide the range of services including street cleaning, in-house, without further market testing. The cesspool emptying trading account achieved a surplus of 7,502 in 2002/03. Target surplus for 2003/04 is 16,258 with Local performance indicators established for 2003/04. To be further developed as part of Corporate Performance Management system. Prices to be reviewed from April 04. Increases on charges for 1,000 and 2,000 gallons. Customers to be notified in February. This position to be kept under review. Last years successful bid for Tandridge Street Cleaning contract under competitive tender rules provides a strong indication of the competitiveness of this service against other Private and Public Service providers. 5
6 cleaning, waste collection, recycling and cesspool emptying with associated activities such as vehicle maintenance are exposed to competitive tender under on contractual arrangement with a contract commencement date of April ,000 income. Trading account currently absorbs 19,400 of fixed on costs. April December 03, surplus is 11,566 and total income 136,629. Whilst the in-house delivery of cesspool emptying service remains profitable and absorbs fixed on-costs direct delivery should continue in favour of contracting out this service. ** 6
SD10: HIGHWAY NETWORK MANAGEMENT BEST VALUE REVIEW. (reproduced review document)
SD10: HIGHWAY NETWORK MANAGEMENT BEST VALUE REVIEW (reproduced review document) Highway Network Management Best Value Review Report of the Member Panel Summary of Key Findings Leicestershire County Council
More informationService Delivery Plan 2007/8 Template 1. Delivery plan
Delivery plan Theme Leisure & Environment Clean and safe streets and public places with the Council maintaining and enforcing high standards of cleanliness throughout the borough. 1. Deliver a proactive
More informationDerbyshire Trading Standards Service Quality Manual
Derbyshire Trading Standards Service Quality Manual This Quality Manual has been developed to give a broad outline of how the Trading Standards Division s range of services comply with the requirements
More informationCabinet Member Finance and Resources. Procurement of Electricity and Gas Supplies
Cabinet Member Finance and Resources Procurement of Electricity and Gas Supplies Report by Executive Director Customers and Change Ref No. FR07(11/12) Key Decision Yes Part I Electoral Division N/A Executive
More informationBABERGH DISTRICT COUNCIL. To: Strategy Committee Date of meeting: 6 October 2011
BABERGH DISTRICT COUNCIL From: Strategic and Financial Planning Task Group Report Number: L77 To: Strategy Committee Date of meeting: 6 October 2011 STRATEGIC AND FINANCIAL PLANNING PROCESS 1. Purpose
More informationSCRUTINY COMMITTEE ITEM 04 28 MARCH 2012
SCRUTINY COMMITTEE ITEM 04 28 MARCH 2012 INTERNAL AUDIT PLAN Report of the: Director of Finance Contact: John Turnbull or Gillian McTaggart Urgent Decision?(yes/no) No If yes, reason urgent decision required:
More informationAudit Report for South Lakeland District Council. People and Places Directorate Neighbourhood Services. Audit of Grounds Maintenance
Audit Report for South Lakeland District Council People and Places Directorate Neighbourhood Services Audit of Grounds Maintenance Cumbria Shared Internal Audit Service: Internal Audit Report 7 th November
More informationJOB DESCRIPTION. Position Title and Number: Senior Procurement Officer (100618) Health, Wellbeing & Commissioning
JOB DESCRIPTION Position Title and Number: Senior Procurement Officer (100618) Grade: Department: Section: Responsible to: Responsible for: SO2 People Directorate Health, Wellbeing & Commissioning Team
More informationLondon Borough of Bromley
Report No. ES10190 London Borough of Bromley PART 1 - PUBLIC Agenda Item No. Decision Maker: Executive Date: 21st March 2011 For pre-decision scrutiny by Environment PDS (1st March 2011) and Executive
More informationMINUTES of a meeting of CABINET held on 13 October 2015 at County Hall, Matlock. PRESENT. Councillor A Western (in the Chair)
MINUTES of a meeting of CABINET held on 13 October 2015 at County Hall, Matlock. PRESENT Councillor A Western (in the Chair) Councillors D Allen, A Botham, D Collins, J A Coyle and P J Smith. Councillor
More informationFLEET ROAD RISK POLICY
FLEET ROAD RISK POLICY SGPilliner U:\PolicieandProcedures\FleetRoadRiskPolicy\FleetRoadRiskPolicy040903 1 Fleet Road Risk Policy. 1.0 Introduction. Carmarthenshire County Council is committed to manage
More informationOpinion on the robustness of the budget and the adequacy of the reserves. Helen Martin Ext. 7483
BUDGET AND COUNCIL TAX SETTING 2015/16 Council 17 February 2015 Report of Status: Key Decision: Chief Finance Officer For Decision No Executive Summary: This report sets out the factors that need to be
More informationFLEET MANAGEMENT TOOLKIT. RCV Regional Collaboration in Fleet Management
FLEET MANAGEMENT TOOLKIT RCV Regional Collaboration in Fleet Management PREFACE This Fleet Management Toolkit has been prepared for Rural Councils Victoria to document the outcomes of Project 4.4 Regional
More informationDate: 26/01/2004. MEETING NAME Executive Delegation of award of energy supply contracts
Item No. Classification: Open Report title: Ward(s) or groups affected: From: Date: 26/01/2004 MEETING NAME Executive Delegation of award of energy supply contracts ALL Assistant Chief Executive Strategy
More informationRETURNED TO OPEN SESSION
RECOMMENDATIONS TO CABINET 5 FEBRUARY 2014 FROM THE MEETING OF THE RESOURCES AND PERFORMANCE PANEL 27 JANUARY 2014 RP101: EXCLUSION OF PRESS AND PUBLIC RESOLVED: That under Section 100(a)(4) of the Local
More informationDERBYSHIRE COUNTY COUNCIL. Cabinet. 28th November 2006. Report of the Deputy Chief Executive and Strategic Director Corporate Resources
DERBYSHIRE COUNTY COUNCIL Cabinet 28th November 2006 Report of the Deputy Chief Executive and Strategic Director Corporate Resources County-wide PC Commissioning Unit (Strategic Policy and Budget) 1. PURPOSE
More informationSupporting People Delivery of Assistive Technology Monitoring Services
Agenda Item No 13 Bolsover District Council Executive 1 December 2014 Supporting People Delivery of Assistive Technology Monitoring Services Report of the Cllr K Reid, Portfolio Holder for Housing This
More informationSODEXO FACILITIES MANAGEMENT SERVICES CONTRACT; OPTIONS FOR SCHOOLS FROM 9th APRIL 2011 FOR CATERING AND BUILDING CLEANING SERVICES
WILTSHIRE COUNCIL SCHOOLS FORUM 02 December 2010 SODEXO FACILITIES MANAGEMENT SERVICES CONTRACT; OPTIONS FOR SCHOOLS FROM 9th APRIL 2011 FOR CATERING AND BUILDING CLEANING SERVICES Purpose of Report 1.
More informationAustralian National Audit Office. Report on Results of a Performance Audit of Contract Management Arrangements within the ANAO
Australian National Audit Office Report on Results of a Performance Audit of Contract Management Arrangements within the ANAO Commonwealth of Australia 2002 ISBN 0 642 80678 0 10 December 2002 Dear Mr
More informationOutsourcing Factsheet
Outsourcing Factsheet Are you considering outsourcing a function of your organisation which contains members of the LGPS? If the answer is yes, then this factsheet should assist you in ensuring that the
More informationBedfordshire Fire and Rescue Authority Corporate Services Policy and Challenge Group 16 September 2015 Item No. 11
For Publication REPORT AUTHOR(S): Bedfordshire Fire and Rescue Authority Corporate Services Policy and Challenge Group 16 September 2015 Item No. 11 ASSISTANT CHIEF OFFICER (HUMAN RESOURCES AND ORGANISATIONAL
More informationMemorandum of Understanding between the NSW Ministry of Health and Sydney Water Corporation
Page 1 of 11 Memorandum of Understanding between the NSW Ministry of Health and Sydney Water Corporation This work is copyright. It may be reproduced in whole or in part for study or training purposes
More informationCOUNCIL 27 MARCH 2012 REPORT OF HEAD OF RESOURCE MANAGEMENT
COUNCIL 27 MARCH 2012 REPORT OF HEAD OF RESOURCE MANAGEMENT A.2 PAY POLICY STATEMENT 2012/13 (Report prepared by Anastasia Simpson) PART 1 KEY INFORMATION PURPOSE OF THE REPORT To provide the Council with
More informationCODE OF PRACTICE. Safety Management. Occupational Safety and Health Branch Labour Department CODE OF PRACTICE ON SAFETY MANAGEMENT 1
CODE OF PRACTICE On Safety Management Occupational Safety and Health Branch Labour Department CODE OF PRACTICE ON SAFETY MANAGEMENT 1 This Code of Practice is prepared by the Occupational Safety and Health
More informationContractor Safety Management
1.0 Introduction Memorial University will ensure that a diligent contractor management process is established. This procedure establishes requirements for contract administration and oversight of contractor
More informationPest Control Service Review
Customer and Community Scrutiny Committee report Report of Head of Health and Community Care Author: Justine Fuller Tel: 01483 444370 Email: Justine.fuller@guildford.gov.uk Lead Councillor responsible:
More informationCharnwood Borough Council. Corporate Performance Management Framework
Charnwood Borough Council Corporate Performance Management Framework Contents 1 Introduction... 1 2 Background... 1 3 Role of the Performance Team... 2 4 Charnwood Framework... 2 4.1 Corporate Plan...2
More informationPOSITION DESCRIPTION Number: PD:
POSITION DESCRIPTION Number: PD: The VALUES of The City of South Perth Customer Focus - To work together with our customers to achieve positive outcomes. Excellence - To develop a culture of flexibility,
More informationCanterbury District Housing Strategy 2012 to 2016. Housing Strategy 2005 2010: summary of main achievements
Key priority 1: To promote sustainable communities and support vulnerable people Strategic objective 1.1: Invest in urban and rural communities. We made good progress, working in partnership with the police
More informationCode of Corporate Governance
www.surreycc.gov.uk Making Surrey a better place Code of Corporate Governance October 2013 1 This page is intentionally blank 2 CONTENTS PAGE Commitment to good governance 4 Good governance principles
More informationREACTIVE REPAIRS, CYCLICAL & PLANNED MAINTENANCE POLICY
POLICY REF : AM05 Version No. 4.0 August 2012 REACTIVE REPAIRS, CYCLICAL & PLANNED MAINTENANCE POLICY 1.0 INTRODUCTION 1.1 This policy describes our arrangements for ensuring that our properties are well
More informationAUDIT & PERFORMANCE REVIEW COMMITTEE ON 26 TH SEPTEMBER 2007
PAGE: 1 REPORT TO: SUBJECT: BY: AUDIT & PERFORMANCE REVIEW COMMITTEE ON 26 TH SEPTEMBER 2007 ASSET MANAGEMENT CHIEF FINANCIAL OFFICER 1. REASON FOR REPORT 1.1 To provide the Audit and Performance Review
More informationAUDIT OF DET ASBESTOS MANAGEMENT IN QUEENSLAND SCHOOLS
AUDIT OF DET ASBESTOS MANAGEMENT IN QUEENSLAND SCHOOLS Conducted By GASKIN CONSTRUCTION SERVICES PTY LTD TABLE OF CONTENTS SECTIONS Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7
More informationProperty Management Service Level Agreement
Property Management Service Level Agreement 2014 comms:3292 www.lancashire.gov.uk 2 Contents 3 Welcome Mission Statement 4 Customer Charter 5 Introduction 6 Responsibilities and Choices 7 Service Level
More informationPerformance Detailed Report. May 2008. Review of Performance Management. Norwich City Council. Audit 2007/08
Performance Detailed Report May 2008 Review of Performance Management Audit 2007/08 External audit is an essential element in the process of accountability for public money and makes an important contribution
More informationTunbridge Wells Borough Council Decisions taken by the Cabinet on Thursday, 25 June 2015. That the report be noted. REASON(S) FOR DECISION:
Tunbridge Wells Borough Council s taken by the Cabinet on Thursday, 25 June 2015 Part A Items considered in public 10 Annual Report on the Use of RIPA by Tunbridge Wells That the report be noted. 11 Quarter
More informationAPPENDIX B. Chiltern District Council Charging Policy. General principles
APPENDIX B Chiltern District Council Charging Policy General principles 1 In general terms, it is the policy of Chiltern District Council that unless there is a good reason why an exception should be made,
More information(2) That the contract runs from 1 April 2015 for an initial period of seven years. The value of the contract will be in the order of 10m per annum.
Cabinet Member for Corporate Relations Redesign of Facilities Management Services April 2014 Report by Director Service Operations and Principal Manager Facilities Management Ref No: CR02(14/15) Key Decision:
More informationCOMMUNITY ENGAGEMENT PLAN
COMMUNITY ENGAGEMENT PLAN APRIL 2013 to MARCH 2015 Background The Council is committed to working closely with the public as part of fulfilling its community engagement role. Community engagement includes
More informationAnnual Governance Statement
Annual Governance Statement 2014/15 1 Fareham Borough Council Civic Offices, Civic Way, Fareham PO16 7AZ Scope of Responsibility Fareham Borough Council is responsible for ensuring that its business is
More informationBRIDGEND COUNTY BOROUGH COUNCIL REPORT TO CABINET 7 OCTOBER 2014 REPORT OF THE CORPORATE DIRECTOR, WELLBEING
BRIDGEND COUNTY BOROUGH COUNCIL REPORT TO CABINET 7 OCTOBER 2014 REPORT OF THE CORPORATE DIRECTOR, WELLBEING PROCUREMENT OF A DIRECT PAYMENT SUPPORT SERVICE 1. Purpose of Report 1.1 To update Cabinet on
More informationJE PANEL/BENCHMARKING REF NO: 867/4 EVALUATION DATE:
1. JOB TITLE Job Title: Project Manager (Transport Infrastructure) Reports to: Design Programme Manager Service: Highways and Transport Environment & Infrastructure Date: November 2014 2. JOB PURPOSE To
More informationREPORT FOR: Traffic and Road Safety Advisory Panel
REPORT FOR: Traffic and Road Safety Advisory Panel Date of Meeting: 3 October 2012 Subject: INFORMATION REPORT - NETWORK MANAGEMENT DUTY 2011/12 Responsible Officer: John Edwards - Interim Corporate Director,
More informationEmpty Property and Enforcement
Empty Property and Enforcement This leaflet gives advice and information on what might happen if you do not maintain your empty property or bring it back into use. There are approximately 4000 empty properties
More informationAUDIT COMMITTEE 19 MARCH 2014
AUDIT COMMITTEE 19 MARCH 2014 AGENDA ITEM 11 Subject: Report by: ITEMS TO BE BROUGHT TO MEMBERS ATTENTION, OUTSTANDING HIGH RISK RECOMMENDATIONS, INTERNAL AUDIT REPORTS INCLUDING HIGH RISK RECOMMENDATIONS,
More informationBristol City Council TUPE (Transfer of Undertakings (Protection Of Employment)) Guidance for Commissioners
Bristol City Council TUPE (Transfer of Undertakings (Protection Of Employment)) Guidance for Commissioners 1. Introduction TUPE is shorthand for the provisions of the Transfer of Undertakings (Protection
More informationHARLOW COUNCIL PERFORMANCE MANAGEMENT FRAMEWORK
HARLOW COUNCIL PERFORMANCE MANAGEMENT FRAMEWORK July 2013 1 P age Contents Page 1.0 Definition 3 2.0 Context 3 3.0 Purpose and aim of the policy 4 4.0 Policy Statement 4 5.0 Framework for Performance Management
More informationContract Management Case Studies
Report to Cabinet Scrutiny Committee 29 th June 2010 Item No 7(ii) Contract Management Case Studies Report by the Director of Resources Summary This report sets out, as requested by the committee, a series
More informationCABINET. 12 January 2006 PROCUREMENT OF CUSTOMER RELATIONSHIP MANAGEMENT COMPUTER SOFTWARE. Report of the Assistant Chief Executive (CH)
CABINET 12 January 2006 PROCUREMENT OF CUSTOMER RELATIONSHIP MANAGEMENT COMPUTER SOFTWARE Report of the Assistant Chief Executive (CH) RECOMMENDATION That Cabinet 1 confirm the approach to implementing
More information(1) To approve the proposals set out in paragraphs 3.1-2 to ensure greater transparency of partnership board activity; and
Agenda Item No. 7 Governance Committee 23 November 2015 Partnership Governance for Contract Management Report by Director of Law Assurance and Strategy Executive Summary This report sets out some areas
More informationCABINET. Members Present: Cabinet:
CABINET Minutes of a meeting of the Cabinet of South Norfolk District Council held at South Norfolk House, Long Stratton on Monday 8 December 2003 at 9.00 am. Members Present: Cabinet: Mr R A P Carden
More informationCounty Councillor Stephens (Chairperson); County Councillors Berman, Derbyshire, Jones, Salway, Walker and Walsh. County Councillor Sheppard
1. EMPLOYMENT CONDITIONS COMMITTEE 19 JUNE 2007 Present: Apology: County Councillor Stephens (Chairperson); County Councillors Berman, Derbyshire, Jones, Salway, Walker and Walsh County Councillor Sheppard
More informationBusiness Life Insurance Procurement Plans - County Level Planning
Signs & Street Furniture Lifecycle Management Plan Contents: 13.1 Introduction 13.2 Inventory 13.3 Condition Assessment 13.4 Service Standards (Maintenance Management) 13.5 Performance Monitoring 13.6
More informationPLUMBING INDUSTRY LICENSING SCHEME (SCOTLAND AND NORTHERN IRELAND) DUTIES OF A LICENSED BUSINESS
PLUMBING INDUSTRY LICENSING SCHEME (SCOTLAND AND NORTHERN IRELAND) DUTIES OF A LICENSED BUSINESS January 2010 INTRODUCTION This document has been prepared to provide Licensed Business with a guide to their
More informationJOB DESCRIPTION. CHIEF ENGINEER (Infrastructure) Grade: BBB (SCP 210-213) Post No.: 051/7200 Reports to: Head of Highways & Design
JOB DESCRIPTION 1. Service: HIGHWAYS & DESIGN Location: Job Title: Barnet House CHIEF ENGINEER (Infrastructure) Grade: BBB (SCP 210-213) Post No.: 051/7200 Reports to: Head of Highways & Design 2. Context
More informationPOLICE AND CRIME COMMISSIONER FOR LANCASHIRE ALAN BROWN HEAD OF MANAGEMENT ACCOUNTS AUTOMATIC NUMBER PLATE RECOGNITION (ANPR)
Decision No 2014/03 REPORT TO: REPORT BY: POLICE AND CRIME COMMISSIONER FOR LANCASHIRE ALAN BROWN HEAD OF MANAGEMENT ACCOUNTS DATE: 9 APRIL 2014 TITLE: AUTOMATIC NUMBER PLATE RECOGNITION (ANPR) EXECUTIVE
More informationNSW HEALTH SERVICE HEALTH PROFESSIONALS (STATE) AWARD
IRC No 427 of 2015 Walton P New Award effective 1 July 2015 NSW HEALTH SERVICE HEALTH PROFESSIONALS (STATE) AWARD AWARD PART A 1. Arrangement Clause No. Subject Matter 1 Arrangement 2 Definitions 3 Classification
More informationMINUTES of a meeting of CABINET held on 16 April 2013 at County Hall, Matlock. PRESENT Councillor A I Lewer (in the Chair) Councillors J A Allsop, J
MINUTES of a meeting of CABINET held on 16 April 2013 at County Hall, Matlock. PRESENT Councillor A I Lewer (in the Chair) Councillors J A Allsop, J P Harrison, Mrs C A Hart, C W Jones, B Lewis, M V Longden,
More informationGOOD LANDLORD CODE OF PRACTICE FOR PRIVATE RENTED SECTOR MANAGEMENT
GOOD LANDLORD CODE OF PRACTICE FOR PRIVATE RENTED SECTOR MANAGEMENT GUIDANCE DOCUMENT Each section contains general information on why the standard was set (Yellow text boxes). In many cases, the standards
More informationLGRF. Procurement Probity Plan. July 2012
LGRF July 2012 When to develop a : A probity plan is best used for any procurement of medium complexity and size and above. A probity plan can be implemented without use of a probity advisor/auditor. Description
More informationProcurement Transformation Division. Procurement guidance. Engaging and managing consultants. Includes definitions for consultants and contractors
Procurement guidance Engaging and managing consultants Includes definitions for consultants and contractors Procurement guidance: Engaging and managing consultants Page 2 of 17 Table of contents Table
More informationSocial Services Change Plan. Report to CMT June 2012
Social Services Change Plan Report to CMT June 2012 Social Services Change Plan 1. Programme Status 2. Project Updates - Integrating Health & Social Care Services - Commissioning - Integrating Social Care
More informationJOB DESCRIPTION. Manager Mechanical (Fleet, Workshop & Recycling)
JOB DESCRIPTION JOB TITLE: REPORTS TO: Manager Mechanical (Fleet, Workshop & Recycling) Director of Municipal Services PURPOSE OF THE JOB Organise, control, manage and develop staff and services of the
More informationCABINET 9 September 2014 KEY DECISION: YES MONEY MATTERS: 2014/15 REVIEW OF FINANCIAL PERFORMANCE AGAINST THE FINANCIAL STRATEGY
CABINET 9 September 2014 KEY DECISION: YES MONEY MATTERS: 2014/15 REVIEW OF FINANCIAL PERFORMANCE AGAINST THE FINANCIAL STRATEGY 1. Decision The Cabinet: 1.1 Noted the report and issues raised within.
More informationPOLICY & PROCEDURE PROPERTY AND ESTATE MANAGEMENT (FACTORING) POLICY. REPAIRS & MAINTENANCE Page 1 of 13 AUGUST 2012 AUGUST 2015
POLICY & PROCEDURE PROPERTY AND ESTATE MANAGEMENT (FACTORING) POLICY REPAIRS & MAINTENANCE Page 1 of 13 POLICY OUTLINE Grampian Housing Association offers a range of estate and property management (factoring)
More informationCARE ACT: FEES, CHARGING AND DEFERRED PAYMENTS SCHEME
Committee and Date Council 14 th May 2015 10.00 am Item 14 Public CARE ACT: FEES, CHARGING AND DEFERRED PAYMENTS SCHEME Responsible Officer: Stephen Chandler E-mail: Stephen.chandler@shropshire.gov.uk
More information1. The transfer of the service vehicle fleet and pool car fleet management to the County Council from 1 July 2013.
Cabinet Member for Finance and Resources and Cabinet Member for Highways and Transport Ref No. HT11(12/13) Service Vehicles Procurement Strategy November 2012 Report by Director of Business Change Key
More informationFLINTSHIRE COUNTY COUNCIL AUDIT COMMITTEE DIRECTOR OF ENVIRONMENT FLEET MANAGEMENT
FLINTSHIRE COUNTY COUNCIL REPORT TO: AUDIT COMMITTEE DATE: WEDNESDAY, 18 DECEMBER 2013 REPORT BY: SUBJECT: DIRECTOR OF ENVIRONMENT FLEET MANAGEMENT 1.00 PURPOSE OF REPORT 1.01 To update Members of the
More informationJOB INFORMATION PACK. Supported Living Officer. (Out Of Hours/On Call) Permanent. September 2015
JOB INFORMATION PACK Supported Living Officer (Out Of Hours/On Call) Permanent September 2015 CONTENTS 1. About Us 2. Summary Terms and Conditions of Employment 3. Job Profile 4. Person Specification 5.
More informationQUALITY ASSURANCE OPERATIONAL FRAMEWORK. University of Liverpool. Liverpool, L69 7ZX. And. Laureate
QUALITY ASSURANCE OPERATIONAL FRAMEWORK The University of Liverpool Liverpool, L69 7ZX And INTRODUCTION Laureate The Institutional Agreement is between (1) the University of Liverpool ( UoL ) whose registered
More informationWhat you need to know to run a Family Fun Day
What you need to know to run a Family Fun Day Contents Finding a suitable site Risk assessments Staffing the fun day Volunteers, checks and training Funding the fun day Free and low cost sports, activities
More informationHERTSMERE BOROUGH COUNCIL REPORT TO E-GOVERNMENT PROJECT BOARD
APPENDIX B1 HERTSMERE BOROUGH COUNCIL REPORT TO E-GOVERNMENT PROJECT BOARD Document Reference no: TITLE A DISCUSSION PAPER REGARDING THE ROLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE COULD TAKE
More informationProcurement policy Working with our suppliers to support strategic growth
Procurement policy Working with our suppliers to support strategic growth Mission Statement The Procurement Department is the focal point for commercial relationships with Eversheds supply chains, ensuring
More informationOH&S Management Systems Audit Checklist (NAT, E3)
3.1.2 3.1.1 Introduction OH&S Management Systems Audit Checklist (NAT, E3) This audit checklist is based on Element 3 (Implementation) of the National Self-Insurers OHS Audit Tool. For a full copy of the
More informationThis document is meant to be a starting point for any company wanting to implement the safety passport scheme for their contractors on site.
Introduction This document is meant to be a starting point for any company wanting to implement the safety passport scheme for their contractors on site. It was put together by members of the Food & Drink
More informationNon-Emergency Patient Transport Service Pre-engagement Paper for Oxfordshire Joint Health Overview & Scrutiny Committee Thursday 1 May 2014, 10:00.
Oxfordshire Clinical Commissioning Group Non-Emergency Patient Transport Service Pre-engagement Paper for Oxfordshire Joint Health Overview & Scrutiny Committee Thursday 1 May 2014, 10:00. Background NHS
More informationPage 97. Executive Head of Asset Planning, Management and Capital Delivery
Page 97 Agenda Item 7 Report to: Strategy and Resources Committee Date: 16 December 2013 Report of: Executive Head of Asset Planning, Management and Capital Delivery Ward Location: Not applicable Author
More informationConstruction (Design and Management) Regulations 2007
MEETING Finance, Procurement and Property Committee AGENDA ITEM 14 MEETING DATE 9 th July 2007 DOCUMENT NUMBER FEP 1052 SUBJECT REPORT Construction (Design and Management) Regulations 2007 (12/06/07) by
More informationAgenda item number: 5 FINANCE AND PERFORMANCE MANAGEMENT OVERVIEW AND SCRUTINY COMMITTEE FUTURE WORK PROGRAMME
Agenda item number: 5 COMMITTEE FINANCE AND PERFORMANCE MANAGEMENT OVERVIEW AND SCRUTINY COMMITTEE DATE TUESDAY 17 JUNE 2003 TITLE OF REPORT RESPONSIBLE OFFICER FUTURE WORK PROGRAMME Ann Joyce, Head of
More informationOperation of Leisure Management Contract
Executive Report Report of Head of Parks and Leisure Author: Jonathan Sewell Tel: 01483 444729 Email: jonathan.sewell@guildford.gov.uk Lead Councillor responsible: Matt Furniss Tel: 07891 022206 Email:
More informationENVIRONMENTAL POLICY & MANAGEMENT SYSTEM GUIDE
ENVIRONMENTAL POLICY & MANAGEMENT SYSTEM GUIDE 1 Statement of Intent Corps Security aims to create and maintain through staff awareness, the highest level of environmental responsibility. We regard the
More informationPerformance Detailed Report. Date. Last saved: 12/10/2007 13:18:00. Property asset management. Bristol City Council. Audit 2006/07
Performance Detailed Report Date Last saved: 12/10/2007 13:18:00 Property asset management Audit 2006/07 - Audit Commission descriptor to be inserted by Publishing- Document Control Author Filename Bob
More informationHealth and safety policy
1. General statement of intent The Company recognises and accepts its responsibilities as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees and
More informationGravesham Borough Council
Classification: N/A Key Decision: No Gravesham Borough Council Report to: Performance & Administration Committee Finance & Audit Committee Date: 12 November 2015 18 November 2015 Reporting officer: Subject:
More informationa) To achieve an effective Quality Assurance System complying with International Standard ISO9001 (Quality Systems).
FAT MEDIA QUALITY ASSURANCE STATEMENT NOTE 1: This is a CONTROLLED Document as are all quality system files on this server. Any documents appearing in paper form are not controlled and should be checked
More informationThe Wheel. useful information for setting up a voluntary organisation
The Wheel useful information for setting up a voluntary organisation Introduction When an organisation is starting up it is important for the members to consider the following points carefully: Whether
More informationCOUNCIL TAX 2015-16. There is a statutory requirement for the Council Tax for 2015/16 to be set before 11th March 2015.
Agenda Item No. 10 COUNCIL - 12 FEBRUARY 2015 COUNCIL TA 2015-16 Summary The Executive has considered the draft service plans and budgets and the overall Council Tax requirement for 2015/16 and has recommended
More informationWaste Management & Cleansing
Waste Management & Cleansing Team Plan 2014/15 Team Manager Service Plan Date signed off Clifford Parish Visible Services Signed off by 2 Service Outcome 1: Objective 1: Context for this objective: Our
More informationPOLICY STATEMENT AND GUIDANCE NOTES ON: (1) OUTSOURCING; AND
POLICY STATEMENT AND GUIDANCE NOTES ON: (1) OUTSOURCING; AND (2) DELEGATION BY JERSEY CERTIFIED FUNDS AND FUND SERVICES BUSINESSES Issued: May 2011 Contents CONTENTS Contents...3 Background...4 1 Scope...
More informationCabinet Member for Corporate Relations
Cabinet Member for Corporate Relations Proposal for new customer experience October 2015 Report by the Executive Director Residents Services and the Director of Customer Services Ref No: CR05(15/16) Key
More informationCustomer Service Strategy 2010-2013
Service Strategy 2010-2013 Introduction Our vision for customer service is: Oxfordshire County Council aims to deliver excellent customer service by putting our customers at the heart of everything we
More informationPROJECT MANAGEMENT FRAMEWORK
PROJECT MANAGEMENT FRAMEWORK DOCUMENT INFORMATION DOCUMENT TYPE: DOCUMENT STATUS: POLICY OWNER POSITION: INTERNAL COMMITTEE ENDORSEMENT: APPROVED BY: Strategic document Approved Executive Assistant to
More informationPAY POLICY 2016-2017
PAY POLICY 2016-2017 CONTENTS 1. Introduction and Purpose... 1 2. Legislative Framework... 1 3. Scope of the Pay Policy... 2 4. Broad Principles of our Pay Strategy... 2 4.1 Transparency, Accountability
More informationProject Managing TUPE transfers when outsourcing to a Contractor An overview of pension implications and procedures for LGPS Scheme Employers
AVON PENSION FUND Project Managing TUPE transfers when outsourcing to a Contractor An overview of pension implications and procedures for LGPS Scheme Employers Project Managing TUPE transfers when outsourcing
More informationKCC Budget and the Financial Challenge. John Simmonds Cabinet Member for Finance & Procurement Dave Shipton - Head of Financial Strategy
KCC Budget and the Financial Challenge John Simmonds Cabinet Member for Finance & Procurement Dave Shipton - Head of Financial Strategy Introduction The Council is in the middle of an unprecedented period
More informationSevenoaks District Council. Data Quality Statement
Sevenoaks District Council Data Quality Statement Data Quality Data quality can be defined simply as fitness for use. It ensures a solid foundation for our decision making process, which in turn helps
More informationInternal audit plan 2014-15
Audit and Governance Committee Report Report of Head of Corporate Development Author: Joan Poole Tel: 01483 444854 Email: joan.poole@guildford.gov.uk Lead Councillor responsible: Nigel Manning Tel: 01252
More informationFleet Strategy 2015-2018
Fleet Strategy 2015-2018 Foreword I am pleased to introduce the Fleet Strategy for Cheshire Constabulary, with its focus very firmly upon supporting frontline operations in the most cost efficient way.
More informationArrangements for the Maintenance and Testing of Laboratory Autoclaves
Arrangements for the Maintenance and Testing of Laboratory Autoclaves Royal Free NHS Trust & Royal Free and UC Medical School (Hampstead Campus) This document has been produced by the Safety Office, Royal
More informationSYSTEMS ANALYST (INTEGRATION & DEVELOPMENT) BASED IN C2K CENTRE, BELFAST
Chief Executive Gavin Boyd SYSTEMS ANALYST (INTEGRATION & DEVELOPMENT) BASED IN C2K CENTRE, BELFAST (Required until 31 March 2016 with possible extension to a maximum of 12 months duration) Disclosure
More information