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1 School of Business MANT 217 International Management Semester 1, 2010 Blackboard access: PAPER DESCRIPTION: MANT 217 International Management (first semester) 0.15 EFTS 18 points A brief analysis of the general features of the international management environment, including social, political, economic and technological contexts, leading to an ability to understand a range of international settings and begin to manage successfully internationally. The Pacific Rim and New Zealand s main trading partnerships will be emphasised. Prerequisites: (BSNS 105 or MANT 111) and (MANT 102 or MANT 112) Lecture: Monday: 10:00 10:50 (Commerce 2.03) & Thursday 11:00 11:50 (Commerce 2.03) Tutorials: Five streams; see schedule on page 6 PAPER COORDINATOR & CO-LECTURER: Virginia Cathro Lecturer, Department of Management Office: Commerce virginia.cathro@otago.ac.nz Telephone: Office Hours: Generally Monday 9-10am, Tuesday 9-10am, Thursday 10-11am; or for an appointment This is the person you should approach with any administrative enquiries about the paper. LECTURER: Dr. André Everett Associate Professor, Department of Management Office: Commerce aeverett@business.otago.ac.nz Telephone: ; Fax: Office Hours: Monday-Friday 9-10 am TUTOR: Vineeta Jakhar jakvi714@student.otago.ac.nz Office Hours: Please for an appointment time and place, or contact at a lecture or tutorial MANT 217 Semester 1,

2 LEARNING AIMS AND OBJECTIVES The overall function of the various assessments is formative (targeted at learning) rather than summative (for grading purposes). That means your primary concern should be with how well and how much you can learn, rather than with how many marks you can earn. The only assessment that is primarily summative is the final exam. Given that this is a second-year paper, it is expected that you will be in large part responsible for your own learning. The paper structure has been designed to facilitate this, by indicating to you what and how each assessment will help you learn. The point values serve as a guide to the relative amount of effort you should expend on the various assessments. Because feedback is an essential component of formative learning, everyone in the paper lecturers, tutors, and students will be intensively involved in providing feedback to aid in your learning process. This also implies that you should participate in this effort wholeheartedly, accepting the feedback from others in the spirit it is intended, and providing feedback in a like manner. The intention is not to criticise, but to help. The paper will enable students to: (i) understand a number of generic features of international management: - including social, political, economic, and technological contexts, with an emphasis on the Pacific Rim; (ii) engage in successful managerial behaviour with: (a) New Zealand organisations with international connections, (b) New Zealand organisations overseas, (c) Multinationals, and (d) Foreign domestic organisations. International management is the leadership of integration of functional business areas within an international environment. The prescription of a mixture of didactic and case methods will ensure that students develop problem solving skills that will become features of their life-long learning. MATERIALS AND RESOURCES Required Textbook: Helen Deresky, International Management: Managing Across Borders and Cultures, Text and Cases, Sixth Edition (2008), Pearson Prentice Hall (Upper Saddle River, New Jersey, USA). (1) All chapters of this text will be covered in lectures in 217 (2) All cases used in this paper are to be found only in this text. For copyright reasons, they can not be placed on Blackboard or provided as photocopies. (3) This textbook is also one of the recommended background texts for MANT 332. It is expected that students taking MANT 332 will have read this text, and will have access to it. (4) Although it is strongly recommended that you purchase this text, either individually or jointly, one copy is available on close reserve at the library. (5) We have previously used other textbooks. The others do not cover much of this paper s material. Also, the cases used in this paper are found only in this text. Therefore, no other text or previous edition can substitute adequately for this text. Lecture notes will be made available on Blackboard progressively throughout the semester. MANT 217 Semester 1,

3 INTERNATIONAL MANAGEMENT MANT SEMESTER 1 SCHEDULE (Preliminary version will probably change during the term) (Yellow highlight = assessment items) Week Lecture Date Lecture Topic Chapter Lecturer March Introduction / Overview Virginia Cathro 2 4 March International Environments & Trade Theory 1 André Everett 2 Tutorials Introduction Virginia Cathro 3 8 March Globalisation 1,2 André Everett 4 11 March Multinational Enterprises (2,6,8) André Everett March Social Responsibility, Ethics, & Corruption 2 André Everett 6 18 March Economic Integration and Institutions (1) André Everett 4 Tutorials Case 1: Coca-Cola Vineeta Jakhar 7 22 March Country Competitiveness (1) André Everett 8 25 March International Marketing 6, 7 Jean-Baptiste Faucher March Supply Chain and FDI 8 André Everett 10 1 April Strategy and Structure 7 André Everett Mid-semester break 6 Tutorials Case 8: Starbucks Vineeta Jakhar April Internationalisation of NZ Small and Medium Sized Enterprises (6) Colin Campbell- Hunt April New Zealand Trade & Enterprise; Exporting and the Role of Government 10 Alan Richardson (NZTE) April Strategic Alliances (6,7) Andre Everett April Culture 1 3 Virginia Cathro April Video: The Heart of the Nation Virginia Cathro April Mid-term Examination Virginia Cathro 9 Tutorials Case 10: Renault-Nissan Vineeta Jakhar 17 3 May Culture 2 3 Virginia Cathro 18 6 May Communication Across Cultures 4 Virginia Cathro May Cross-Cultural Negotiation 1 5 Virginia Cathro May Cross-Cultural Negotiation 2 5 Virginia Cathro 11 Tutorials Case 14: Expatriate in China Virginia Cathro May Human Resource Management 1 9 Virginia Cathro May Human Resource Management 2 9 Virginia Cathro May Management Development 10 Virginia Cathro May Leadership & Motivation 11 Virginia Cathro 13 Tutorials Case 13: Infosys Virginia Cathro May Course Summary Virginia Cathro 26 3 June Exam Preparation Virginia Cathro MANT 217 Semester 1,

4 ASSESSMENTS Case presentation, in tutorial, small groups 25 % Mid-term exam (50 minutes, essays, during a class session) 25 % Total of internal assessment 50 % Final examination, 2 hours 50 % Details on the examination will be given later in the term. The examination will consist of one case and two essay questions (with some choice among questions). Important Note: Terms Requirement It is a terms requirement that you provide feedback at a minimum of 4 of the 5 tutorials in weeks 4 to 13 (when there are student presentations). Alternative assignments consisting of a written case analysis are available only on presentation of a university-acceptable written reason (e.g., medical slip, military duty, bereavement), to the paper coordinator "Terms requirement" means you cannot pass the paper you will not be allowed to sit the final examination if you have not met this requirement. ANTICIPATED WORKLOAD MODEL Hours Item Breakdown 24 Lectures 2x 1 hour / week (excluding mid-term exam session) 72 Reading of textbook and related supporting 3 hours per lecture, corresponding to about 6 hours per chapter (including the mini-cases within the chapter) material, e.g. online 6 Tutorials 1 hour / week 24 Case preparation Group meetings (8 hours including 2 full practice sessions); independent reading and research 16 hours 8 Tutorial preparation 2 hours reading per case not presented 15 Mid-term preparation Revision/review of lecture notes and previously read chapters 1 Mid-term examination During a regular class session 28 Exam preparation Revision / review of lecture notes and previously read chapters, plus reading, analysing, and preparing case for exam 2 Examination 180 Total As expected by standard for 18-point paper GRADING GUIDELINES The following standard grading guidelines should guide you when you're deciding what marks to give for presentations in tutorials. It will be used by your lecturers and tutors when marking all parts of this paper. Grade % Meaning A Rare, outstanding, flawless A Demonstrates originality; beyond what was expected A Excellent B Polished; very good B Comprehensive, covers material expected; demonstrates good understanding B Competent work; good coverage but minor flaws C Demonstrates adequate understanding of fundamentals C Demonstrates adequate understanding of fundamentals but some gaps C Barely adequate D Inadequate; indicates a lack of understanding E 0-39 Very poor The key distinction between an "A" and a "B" is that an "A" requires some originality. The key distinction between a "B" and a "C" is that a "B" shows both greater breadth and greater depth in terms of coverage. The key distinction between a "C" and a "D" is that it is clear that a fairly good understanding exists in a "C" piece of work, while a "D" indicates that understanding is inadequate or lacking entirely in at least some of the major aspects of the assignment. MANT 217 Semester 1,

5 DISHONEST PRACTICE AND PLAGIARISM STUDENTS SHOULD MAKE SURE THAT ALL SUBMITTED WORK IS THEIR OWN. Any student found responsible for dishonest practice (for example, copying, the use of unauthorised material in tests, etc) in relation to any piece of work submitted for assessment shall be subject to the University s dishonest practice regulations which may result in various penalties, including forfeiture of marks for the piece of work submitted, a zero grade for the paper or in extreme cases exclusion from the University. Plagiarism is a form of dishonest practice. Plagiarism is defined as the copying or paraphrasing another s work, whether intentionally or through failure to take proper care, and presenting it as one s own. (See the current University of Otago Calendar.) In practice, this means plagiarism includes any attempt in any piece of submitted work to present as one s own work, the work of another (whether of another student or published authority). Any student found responsible for plagiarism shall be subject to the university s dishonest practice regulations as outlined above. For further information, see If you have any questions, ask your lecturers or tutor, before turning in your assignment. CLASS REPRESENTATIVES The class representative system is an avenue for encouraging communication and consultation between staff and students involved in a particular paper or course of study at the University of Otago. It provides students with a vehicle for communicating their views on matters associated with the teaching and delivery of their paper or course of study. It provides staff with the opportunity to communicate information to and gain constructive feedback from students. It contributes to the development of a sense of community within a Department/School/Faculty and it adds a further dimension to the range of support services that the University of Otago offers its students. The School of Business fully supports the class representative system. Volunteers to act as class representatives for this paper will be called early in the semester. The OUSA then invites all class representatives to a training session, conducted by OUSA, about what it means to be a class representative and some of the possible procedures for dealing with issues that arise. They also provide information on the services that OUSA offers and the role OUSA can play in solving problems that may occur. The OUSA also provides ongoing support to class representatives during the semester. School of Business staff will also meet during the semester with the class representatives for this paper to discuss general issues or matters they wish to have considered. RECORDING OF LECTURES The content and delivery of lectures in this paper is copyright. You may record the lectures for the purposes of your private study or research, but may not further distribute the recordings for any purpose, whether with or without charge. See for full copyright information. DISCLAIMER While every effort has been made to ensure that the information contained in this document is accurate, the information is subject to change. Changes will be notified in class and/or tutorials. Students are encouraged to check notice boards, etc. for any changes. It is your responsibility to be informed. In this paper, Blackboard will be used as a primary mechanism to notify changes. It is your responsibility to check Blackboard regularly throughout the semester. MANT 217 Semester 1,

6 TUTORIALS All tutorials are 50 minutes. Tutorials take place in six weeks; one is an introduction, while five involve student presentations. Your presence at all tutorials is required every person is a presenter, an evaluator, a resource, and a learner. Although attendance is not taken, feedback is collected at every tutorial. It is a terms requirement that you provide feedback at a minimum of 4 out of the 5 tutorials in weeks 4 to 13 (when there are student presentations). If it is physically impossible for you to attend your own tutorial in a given week, you may attend another (please contact the paper coordinator to arrange this, in advance, to ensure proper credit is given). All registered students were automatically streamed; the list will be posted on the class bulletin board outside the paper coordinator s office, and will be shown in the first class session. Adjustments will be made only by the paper coordinator, only when proven necessary (due to schedule or work clashes), and only when balance among the tutorial sessions can be maintained. The tutorials are initially nearly full, so shifting will involve a trade rather than a reassignment. If you believe you must shift, the paper coordinator with details of why and which alternative choices are possible (give more than one choice as your first choice stream may already be full). Stream Day Time Room 1 Tue Co429 2 Tue Co526 4 Wed Co204 5 Wed Co218 7 Thu Co428 TUTORIAL GROUP SIGN UP: Please sign yourself into a tutorial group on the signup sheet. Please complete the following box with details for your group members and how to contact them: Tutorial Time/ Day: (Please circle one) (1) Tues (2) Tues (3) Wed (4) Wed (5) Thurs Group Members Names Student address Alternate Cell phone number and phone numbers 1) 2) 3) 4) 5) MANT 217 Semester 1,

7 TUTORIAL ACTIVITIES WEEK 2 (part a) Introduction to assessment activities for tutorials, including case method, feedback and evaluation criteria, selection of teams for cases, and matching of presenters to dates. Hint: If you want to have any choice at all in what you present, when, and with whom, attend this tutorial! If you miss it, see your tutor as soon as possible. (part b) Overview of the use of Microsoft PowerPoint (which is required for all presentations). This slide show will be made available on the paper s Blackboard site. WEEKS 4 through 13 (see tutorial schedule for details) Case presentation 30 minutes by a group of four* students Q&A & discussion 10 everyone Feedback preparation 5 everyone; based on notes taken during presentation Tutor s feedback 5 tutor The cases are scheduled to fully utilise all 50 minutes; there is little slack time. The case presentation group must be ready to start on time, and should fully utilise the time available don't waste any of it, but don't exceed the limit either. The tutor s comments at the end are intended to help all future groups improve their presentations (whether in this class or some other future paper). Any remaining time in tutorials may be spent in preparation for the exams (Q&A, review), returning feedback papers on preceding tutorial presentations, etc. The tutor responsible for your case is also available for such matters outside tutorial times; contact her or him to set up a meeting. * It may be necessary to vary group sizes, depending on enrolments and streaming. MANT 217 Semester 1,

8 CASE PRESENTATIONS SCHEDULE Week Presenters Case Title (#) Topic (Industry) Country/ies 4 Coca-Cola (1) Ethics, brand reputation, Global; corporate social Colombia, responsibility, public Mexico, India, relations USA 6 Starbucks (8) Market entry strategy, environments, risk Global; based in USA 9 Renault-Nissan (10) Strategic alliance / merger, culture, negotiation, communication Japan, France, global 11 Expatriate in China (14) HRM, culture, communication, organisational structure, joint venture China, USA 13 Infosys (13) Offshoring, services, software, HRM, organisational structure India, global It is possible that, due to the number of people in your tutorial, some cases may not be presented in your tutorial. You are welcome to attend another tutorial in those weeks, to ensure full coverage of all cases and meeting the terms requirement to pass the paper. MANT 217 Semester 1,

9 CASE PRESENTATIONS Highlights One case presentation per student, in a small group (usually four students) All members of the group must share in preparation, writing, and presentation. Every person in the group must speak during the presentation Presented during tutorial sessions All presentations employ Microsoft PowerPoint Include your names, the case title, and the tutorial date & day & time on the first slide. Fully utilise the time available to you - don't waste any of it, but don't exceed your allotment and force someone else into overtime Choice of case (and therefore schedule) is made during the first tutorial session All cases are in the textbook; they tend to match previous (not the current) lectures You may try to "update" the case using online or print resources, but this isn t how the case was intended to be approached. The case represents the situation at a particular moment, but sometimes knowledge of relevant developments can enhance your analysis. You can use sources other than the textbook for theories, models, etc. If you do, be sure to cite these in your presentation, on the slide where the other source is used One printed copy of the slides must be provided to your tutor before you start your presentation, so that the tutor can write comments and notes on it during your presentation. Six slides to a page, double sided (standard PPT handout format). The tutor will also copy the file for your presentation, both for record-keeping and for use in feedback preparation. No written summary (or report) of your analysis is required Schedule for each case presentation in tutorials, weeks 4 through 13 Case presentation 30 minutes by a group of four* students Q&A & discussion 10 everyone Feedback preparation 5 everyone; based on notes taken during presentation Tutor s feedback 5 tutor * It may be necessary to vary group sizes, depending on enrolments and streaming. What s in a case presentation? Provide background information, to tell the audience what the case is about about 5 minutes Address the questions at the end of the case and any other relevant issues about 20 minutes Summary and conclusions about 5 minutes Composition of mark Marks are based on a group mark, with individual deviation from that mark possible Feedback from tutorial audience members: 1/3; feedback from tutor: 2/3 (see separate form) Peer assessment is required, and will be factored into the assigned mark Providing useful feedback targeted at improvement is a major goal for everyone in the audience Failure to provide a printed copy of the slides at the start of the session will deduct 5% from the group mark The tutor will incorporate any known considerations of individual differences in preparation and performance on both the presentation and summary MANT 217 Semester 1,

10 CASE PRESENTATION FEEDBACK MANT 217, International Management, 2010, 1st Semester This feedback is anonymous (the identifying corner below will be removed). Feedback from tutorial audience members counts as 1/3 of the mark for this presentation. Week: Case Title: Tutorial day & time: Presenters: Rate the following on a scale of 0-10, where 0 = entirely missing, 5 = just adequate, and 10 = absolutely perfect. 1. Critical factors in the case were identified in the introduction Text question answers were reasonable, accurate, and complete Answers were presented clearly Answers were well organised Critical points were backed up with evidence from the case or text Questions from the audience were answered well The presentation was convincing The group used its time well Visual aids were appropriate, clear, and used well Preparation was clearly adequate As a manager, I would hire this group to analyse a problem in my own organisation:... Yes / No What are the particular strengths of the presenters? How could this presentation have been improved? (this is the most important part of this page) If you had been in this group, what would you have done differently? Are any of the individuals contributions worthy of particular mention, favourable or unfavourable? (Please identify and describe) MANT 217 Semester 1,