Course Outline (Undergraduate):

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1 Course Outline (Undergraduate): Course Title Cross-cultural Management Course Code IBS220 Faculty of Business Semester 2, 2007 DISABILITY AND LEARNING SUPPORT SERVICES The University offers a range of services and supports for students with a disability and it is important that these are negotiated early in the semester. Students who require alternative arrangements such as Special Exam Arrangements and assessment or study support should discuss their needs with the Disability Services Officer and/or the Course Coordinator as soon as possible. The university offers a range of academic skills services to assist students with the development of writing and study skills. Workshops on topics such as critical thinking, clearer writing and essay writing are held most weeks throughout the semester. Learning fact sheets are also readily available on the intranet ( Students can also make an appointment with an academic skills adviser at Student Services for one-on-one assistance with study and academic writing skills.

2 Course Outline (Undergraduate): IBS220 Cross-cultural Management Page 2 FIELD OF EDUCATION FUNDING CLUSTER 2 WORK EXPERIENCE IN INDUSTRY Indicate whether this course involves work experience in industry by ticking () one of the following boxes: This course involves work experience in industry. This course does not involve work experience in industry. If the course involves work experience in industry, indicate the basis on which this occurs by ticking () one of the following boxes: Learning and performance is directed by USC or persons engaged by USC. Learning and performance is supported by USC or persons engaged by USC. No support is provided for learning and performance by USC or persons engaged by USC. PROGRAM(S) Bachelor of Business MAJORS AND MINORS International Business Major International Business Minor Management Elective REQUIRED COURSE IN PROGRAM Bachelor of Business (International Business) CONTACT HOURS Total: 3 hours Lecture: 2 hours Tutorial: 1 hour PRE-REQUISITES BUS104 Managing the Organisation MODE Internal: Students who undertake all courses in which they are enrolled through attendance on campus, either in Australia or at an offshore location. UNITS 12 credit points ENROLMENT RESTRICTIONS Nil

3 Course Outline (Undergraduate): IBS220 Cross-cultural Management Page 3 COURSE COORDINATOR Dr Cheryl Rivers Office: K2.40 Telephone: CRivers@usc.edu.au Consultation Times: See Blackboard COURSE MODERATOR Dr David Foster Office: K dfoster@usc.edu.au COURSE DESCRIPTION TO BE USED FOR STUDENT HANDBOOK In the contemporary global business environment, businesspeople often interact with culturally different others colleagues, competitors, suppliers and government officials. Each operates with their own set of rules of how they should act in a meeting, or a negotiation or in deciding whom to recruit and how. This course is concerned with helping students understand the rulebooks that culturally different others operate with in the business environment. Contemporary cultural theory provides a framework for students to analyse their own cultural assumptions, to analyse the behaviour of culturally different others and to effectively manage cross-cultural differences they will encounter in the workplace. LEARNING OUTCOMES The objective of this course is to equip you with the knowledge and skills necessary for you to interact effectively with members of cultures other than your own, in a business environment. At the end of the course, students will be able to: 1. understand the theories that explain similarities and variations in business behaviour across national cultural boundaries. 2. develop their cultural intelligence through increased reflection of their own business behaviours and assumptions. 3. incorporate an understanding of cultural differences into business communication practices, negotiation strategies and behaviours, conflict management strategies, team management and motivation techniques when you are dealing with culturally different others. 4. apply appropriate cultural theory to solve international business challenges or issues. USC Graduate Attributes To understand To have relevant, disciplinebased knowledge, skills and values To be able to apply and evaluate knowledge To think To value and respect reason To be able to reason competently To interact To be able to interrelate and collaborate To value and respect difference and diversity Learning Objectives On completion of this course students should be able to: 1. Understand factors which contribute to the diversity and complexity of the international business environment, notably cultural characteristics 2. Utilise cultural theories to develop communication and management strategies that are effective across national borders 3. Manage and participate in a multicultural business team to achieve organisational objectives Tutorial and Lecture Participation Learning/Assessment Tasks (eg. essay; project) 1 2 Final Exam

4 Course Outline (Undergraduate): IBS220 Cross-cultural Management Page 4 USC Graduate Attributes To communicate To speak, listen and write competently To be competent users of information and communication technologies To value To have self-respect and a sense of personal agency To have a sense of personal and social responsibility To understand and apply ethical professional practices Learning Objectives On completion of this course students should be able to: 4. Conduct commercial negotiations 5. Communicate effectively with a culturally diverse audience 6. Assess and understand your own and others culturally programmed behaviours Tutorial and Lecture Participation Learning/Assessment Tasks (eg. essay; project) 1 2 Final Exam LEARNING/ASSESSMENT DETAILS Learning/Assessment Tasks Hard Copy Submission via Safe 1. Tutorial Planning and Participation In tutorial each week 2. 1 Part One Part Two Due Date Word Length Assessment Weighting Part 1 in tutorial Week 4 Part 2 in tutorial Week 8* pm Wednesday 24 October (Week 13)* < 500 words words words 4. Final Examination To be advised 40% Safe is used by universities for preventing plagiarism and ensuring that all students are fairly assessed on their own learning achievements. Learning/Assessment Tasks ticked above in the Safe column are to be submitted electronically to Safe via Blackboard. *Late penalties apply: 10% of the total possible marks will be deducted for every 24 hours, or part thereof, that your assignment is late. LEARNING/ASSESSMENT TASKS Learning/Assessment Task 1: Tutorial Planning and Participation (20%) This course uses experiential learning and if students want to pass it is essential they commit to attending ALL lectures and tutorials (it is very difficult for your fellow students to negotiate with themselves if you don t turn up to class!). Students will receive a mark for participating in tutorials over the course and submission of tutorial preparation each week. Assessment Criteria: Demonstration of written preparation of tutorial exercises prior to attending tutorials (planning / preparation documents will be collected each week); Frequent contributions to class discussions and debriefs in tutorials; Demonstration of maintenance of confidentiality of negotiation roles notes; and, Willingness to help other students learn by both respecting their contributions and by providing useful feedback to them on their performance (feedback forms will be randomly collected). 20% 5% 10% 25%

5 Course Outline (Undergraduate): IBS220 Cross-cultural Management Page 5 Learning/Assessment Task 2: (15%) New Cultural Experience Analysis and Report Each student is required to enter the real world and engage in a new cultural experience and then reflect on their experience and relate the behaviour they observed to cultural values and to business behaviour. The interaction can be any kind of situation that places the student in a new context within another culture or sub-culture for at least a couple of hours. For example, this might include attending an unfamiliar religious service (e.g. going to a Mosque or Synagogue if you are a Christian), participating in a new sport; having a traditional dinner at a foreign family s home, attending a wedding / engagement / christening party in a different ethic group. Examples of activities that are NOT significant enough for this assignment are attending a foreign film, attending a foreign restaurant or going to a cultural festival. Students should NOT participate in activities that are illegal, dangerous or pose a risk that you would feel too uncomfortable or would regret the experience afterwards. If you find yourself in such a situation, then please leave the situation immediately and an alternative assessment will be given (a written description of the exit situation will be required). If you think that the experience you are contemplating entering could be too dangerous, then it probably is. Please think up a less dangerous alternative. You have to have your choice of activity APPROVED by your tutor by week 3. Part one (worth 5%) is due in week 4 and requires students to specify the activity they intend to observe or participate in and to describe the stereotypes as per the directions on the criteria sheet on Blackboard. Part two (worth 10%) is due in week 8 requires students to analyse their experience and reflect on the behaviour that they observed / experienced and link it to cultural theory as per the directions on the criteria sheet on Blackboard. Assessment Criteria: Full criteria is provided on the Blackboard site. Learning/Assessment Task 3: (25%) Essay on Culture and Negotiation Students (either independently or in groups of up to 3 students from the same national culture) are required to select two cultures: their own (culture X) and one that is very different from their own on cultural value dimensions (culture Y). They will describe the behaviour of negotiators from their own culture and then advise them how they should modify their negotiating behaviour to negotiate successfully in the other culture (Y). The focus of this assignment is on negotiating behaviour (not general business practice) and students should not rely on general advice from websites on doing business in ***. Assessment Criteria: Full criteria is provided on the Blackboard site. Learning/Assessment Task 4: Final Examination (40%) A two-hour examination will be held at the conclusion of the course during the University s final examination period. Further details will be provided during semester. Conditions for Passing Course To achieve a pass in this course, students must: 1. Perform satisfactorily in all items of assessment; 2. Achieve at least a pass level in the final exam; 3. Achieve at least a Pass level overall; and

6 Course Outline (Undergraduate): IBS220 Cross-cultural Management Page 6 4. Submit specified assessment items via Safe. COURSE SCHEDULE Week Comm Teaching Week Content Focus of Week 16 July 1 Introduction to course. Defining culture, ethnocentricity, superiority, universality, stereotyping. 23 July 2 Understanding another culture cultural value theory Chapter 1 Learning/Teaching Activities Chapter 3 Reading Week 2 30 July 3 Cultural value theory Chapters 4 and 7 6 Aug 4 Cultural value theory Reading Week 4 13 Aug 5 Language and argument development, written presentation. Using interpreters. Chapters 2 and 5 20 Aug 6 Non-verbal communication Chapter 6 27 Aug 7 Negotiation introduction. Reading Week 7 3 Sep 8 Negotiation universal characteristics Lecture notes 10 Sep 9 Negotiation cultural variations. Chapter 9 Reading Week 9 Mid Semester Break September 1 Oct 10 Communicating and negotiating in and with multi-cultural teams 8 Oct 11 Leadership across cultures / motivation of staff / developing third culture. 15 Oct 12 Justice, allocation and ethical decision making across cultures. 22 Oct 13 Cross-cultural transitions expatriates, spouses, re-entry st Oct Study Break 1 Nov 18 Nov Exams Chapters 8 and 12 Reading Week 10 Reading Week 11 Reading Week 12 Reading Week Nov Inter Semester Break commences PRESCRIBED TEXT(S) Beamer, L & Varner, I & 2008, Intercultural Communication in the Global Workplace, 4th edn, McGraw Hill Irwin, Boston. (Note to students the 3rd edition of this book is adequate if you want to buy a second hand copy from last years students). IBS220 Cross-cultural Management Readings, 2007 RECOMMENDED READINGS Brett, JM 2001, Negotiating Globally. How to Negotiate Deals, Resolve Disputes and Make Decisions Across Cultural Boundaries, Jossey-Bass, San Francisco. Cellich, C & Jain, SC 2004, Global Business Negotiations: A Practical Guide. Thomson South-Western, Mason. Gelfand, MJ & Brett, JM. (Eds.) 2004, The Handbook of Negotiation and Culture, Stanford University Press, Stanford. Gesteland, RR 2002, Cross-Cultural Business Behavior. Marketing, Negotiating, Sourcing and Managing Across Cultures, Copenhagen Business School Press, Copenhagen. Lewicki, R J, Saunders, D M, Barry, B & Minton, J W 2004, Essentials of Negotiation, 3rd edn, McGraw Hill Irwin, Boston. Lewicki, R J, Saunders, D M, & Barry, B 2006, Negotiation, 5th edn, McGraw Hill Irwin, Boston. Samovar, L, Porter, R & Stefani, L 1998, Communications Between Cultures, Wadsworth, Belmont. Tan, JS & Lim, ENK 2004, Strategies for Effective Cross-Cultural Negotiation. McGraw Hill, Singapore:

7 Course Outline (Undergraduate): IBS220 Cross-cultural Management Page 7 Trompenaars, F & Hampden-Turner, C 1998, Riding the Waves of Culture. Understanding Cultural Diversity in Business, 2nd edn, Nicholas Brealey, London. Journals Academy of Management Journal Asia Pacific Journal of Management Harvard Business Review International Negotiation Journal of International Management Thunderbird International Business Review Academy of Management Review Group Decision and Negotiation International Journal of Conflict Management Journal of International Business Studies Negotiation Journal ASSESSMENT CONDITIONS (Faculty of Business Undergraduate Standard) Faculty of Business guidelines and information relating to the administration of courses are located on the Student Intranet as follows: Student Assessment Items - Guidelines sment_items_guidelines.doc Faculty of Business Assessment Item Cover Sheet em_cover_sheet.doc. Do not make up your own assessment item cover sheet. Variations to Assessment - Guidelines Assessment_Guidelines.doc Plagiarism Where specified in the Learning/Assessment Details, submit assessment items through Safe via Blackboard: Brief step-by-step instructions at: /usc/business/aa_safe_assignment/safe Instructions_for_BB.pdf Hard copies of the above guidelines and information are also available from the Faculty of Business Reception and Administration Office. Grade Levels Grades shall be awarded on the following basis: HIGH DISTINCTION where a student achieves an exceptionally high level of performance and / or competence plus the production of original work and demonstrated awareness of all significant elements of the course. DISTINCTION CREDIT PASS FAIL where a student achieves a high level of performance and / or competence plus the production of original work and demonstrated awareness of all significant elements of the course. where a student achieves a level of performance and / or competence substantially above the minimum requirements of the course. where a student achieves a level of performance and / or competence which satisfies the minimum requirements of the course. where a student has not satisfied the minimum requirements of the course.