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2 TABLE OF CONTENTS 1. INRODUCTION Features.2 2. STANDARD VIEW.3 3. HOW TO LOGIN PASSWORD RECOVERY 4 5. PROFILE 7 6. PASSWORD UPDATE 8 7. COMPOSE SMS SEND EASY SMS SEND GROUP SMS SEND ADVANCE CSV SMS SEND SMS VIA FILE UPLOAD MESSAGE TYPE Standard SMS GSM Alphabet Unicode SMS Flash SMS MY GROUPS To ADD a New Group To UPLOAD Contact to Group To Add Contact List to Group MY SMS TEMPLATE To Add New Template To Use Template SMS MY SEND JOBS MY SMS HISTORY SCHEDULED MESSAGES MY SMS CHAT HISTORY MY TICKETS EXCEL API HOW TO USE EXCEL PLUGIN RESELLER SETTINGS My Panel Settings Add New Users To Assign Credits Page 2

3 1.0 INTRODUCTION Explorer Wireless (X-WIRELESS) SMS Gateway is a High speed SS7 Multiple Hub SMS Aggregator Service that can deliver SMS messages to any Mobile network globally. Our Bulk SMS gateway is finely tuned with Delivery rate up to 15,000 SMS/Second to deliver the fastest and most reliable SMS messaging compared with other Bulk SMS Providers. Send bulk text via our web, Mobile or Excel Interface, Give us a call and we can get you started with specialist advice and great SMS marketing ideas for you and your clients. There is a wide variety of quality when it comes to Bulk SMS Service and SMS providers. Most SMS Providers only Port about 70 to 80 percent of messages sent via their service, At X-WIRELESS, We port all messages sent via our SMS Platform and guarantee the highest delivery you can ever find. When sending messages with our service you can be confident that your messages will be delivered instantly. The X-WIRELESS Bulk SMS platform has a wide variety of features including our Reseller SMS platform, Excel Plug-in, Mobile Application, Advance SMS etc. 1.1 FEATURES Web Based Bulk SMS Service. No Software required. Simple process: Login» Compose» Send. Send messages with your company/brand/product name as Sender ID. Manage all your contacts in specific groups online. Import your mobile number contacts to "My Group ". Advance CSV Upload- Send different messages to different mobile recipients at a time. Create and save messages in Templates. Free Mobile Application Excel Plugin to send Messages directly from Excel Spread Sheet Get Delivery Reports of all SMS Campaigns Schedule your SMS Campaigns at future date & time. Send Flash & Unicode Messages. View detailed activity reports of your usage. Online payment via ATM/Credit/Debit Cards, Liberty Reserve View and Save Receipts of online payment transaction Page 3

4 STANDARD VIEW Excel Plugin Download Credits Summary Tickets and Notification Client Name, Accoint ID and Main Menu Notifications Send Jobs Page 4

5 3.0. HOW TO LOGIN 1)Make Sure you already Signed up at 2) Visit 3) Enter your username (Login ID). 4) Enter your password 5) Click the Login button 6) If the entered username and password are correct, you will be directed to the sms panel but if details are wrong, you will either get a prompt that you have entered wrong details or you will advised to reset your password. Page 5

6 4.0. PASSWORD RECOVERY Page 6

7 1) Visit 2) Click on Forgot Password? 3) In the Login ID box, type the Login ID(Username) with which you register and click Submit 4) Upon successful address submission, an will be sent to Your Mail. 5) Click on Login then login using username and password sent to your Page 7

8 5.0. PROFILE 1) Click on Profile. 2) Update desired fields. 3) Click Save Page 8

9 6.0. PASSWORD UPDATE 1) Click on Change Password 2) Enter Current Password 3) Enter New Password and Confirm by Entering New Password in Confirm Password field 4) Click Save Page 9

10 7.0. COMPOSE SMS Page 10

11 7.1. SEND EASY SMS 1) Click on Compose SMS. 2) Make sure Number is selected in the message type TAB. 3) Select the Country you wish to send SMS to. 4) In the Sender ID text box, type the desired sender ID (This will appear on the recipient's phone as the sender of the message). NB: This should be a maximum of 11 Digits including. 5) In the Recipients Number Field a. Type the phone numbers directly (Maximum of 100 Numbers recommended). The phone numbers can be separated by any of the following comma, space or put each number on a separate line. b. Numbers can be copied from excel or notepad and pasted directly in the Number Field. 6) Type in message into Text Message Field. NB: First Page= 160 Characters, subsequent pages are 151 Characters. NB: ENTER on your keyboard is calculated as two Digits when SMS are sent. Pls do not use the ENTER key when typing your message. 7) Click SEND to Send SMS SEND GROUP SMS 1) Click on Compose SMS. 2) Select Group in the message type TAB. 3) Select the Group you want to to Send Message to. 4) Select the Country you wish to send SMS to. 5) In the Sender ID text box, type the desired sender ID (This will appear on the recipient's phone as the sender of the message). NB: This should be a maximum of 11 Digits including. 6) Type in message into Text Message Field. NB: First Page= 160 Characters, subsequent pages are 151 Characters. NB: ENTER on your keyboard is calculated as two Digits when SMS are sent. 7) Click SEND to Send SMS. Page 11

12 7.3. SEND ADVANCE CSV SMS 1) Click on Compose SMS. 2) Select Advance CSV in the message type TAB. 3) Sample Excel CSV 4) Make sure Excel is saved as CSV MS-Dos 5) Click on Browse in front of Select File and navigate to Directory where your Excel CSV is saved, then select to upload 6) Select the Country you wish to send SMS to. 7) In the Sender ID text box, type the desired sender ID (This will appear on the recipient's phone as the sender of the message). NB: This should be a maximum of 11 Digits including. 8) Type in message into Text Message Field 9) Click Send 10) Make sure message is the format in screenshot below. 11) Select the mobile number column. 12) Click Send to Send SMS 13) Click on the following Link to Watch Advance CSV Video 14) Advance CSV Screenshot Page 12

13 7.4. SEND SMS VIA FILE UPLOAD 1) Click on Compose SMS. 2) Numbers should be arranged as in screenshots below Notepad Excel CSV Page 13

14 3) Select FILE in the message type TAB. (NB: Only Notepad (txt). And CSV allowed). 4) Click on Browse in front of Select File and navigate to Directory where your File is saved, then select to upload 5) Select the Country you wish to send SMS to. 6) In the Sender ID text box, type the desired sender ID (This will appear on the recipient's phone as the sender of the message). NB: This should be a maximum of 11 Digits including. 7) Type in message into Text Message Field 8) Click SEND SMS 9) There shall be a preview of your campaign, if you are sure you want to continue, click on SEND SMS to complete your campaign 8.0. MESSAGE TYPE X-Wireless Bulk SMS Platform offers the following type of SMS 8.1) Standard SMS The standard SMS can contain up to 160 characters. However, these characters must be part of the GSM-7 bit default alphabet. This alphabet contains all ASCII characters, some accented characters and some Greek symbols. See a complete overview of the GSM-7 bit default alphabet. To send messages with this message type, make sure TEXT is selected when sending SMS as in the screenshot below. Page 14

15 8.11. GSM Alphabet Standard SMS can contain 160 characters. However, the characters typed must be part of the 7-bit default alphabet as specified by GSM You can see in the table below that this alphabet contains all ASCII characters and some accented characters.for example, u umlaut (ü) and e with grave (è), are in this set. Please study the table below to have a complete overview. Using any character not in this set, will make the SMS a Unicode SMS and limit the length of the SMS to 70 characters. Note: a few characters actually count as two characters. These characters are: {}[]~ \ and the Euro symbol: You can also see that in the table below in the hex column. These characters need to be escaped. Below is the 7 bit default alphabet as specified by GSM The corresponding ISO decimal codes are shown in the rightmost column. Note that the euro sign ( ) is also included. Hex Dec Character name Character ISO DEC COMMERCIAL POUND SIGN DOLLAR SIGN $ YEN SIGN LATIN SMALL LETTER E WITH GRAVE è LATIN SMALL LETTER E WITH ACUTE é LATIN SMALL LETTER U WITH GRAVE ù LATIN SMALL LETTER I WITH GRAVE ì LATIN SMALL LETTER O WITH GRAVE ò LATIN CAPITAL LETTER C WITH CEDILLA Ç A 10 LINE FEED B 11 LATIN CAPITAL LETTER O WITH STROKE Ø Page 15

16 0 0C 12 LATIN SMALL LETTER O WITH STROKE ø D 13 CARRIAGE RETURN E 14 LATIN CAPITAL LETTER A WITH RING ABOVE Å F 15 LATIN SMALL LETTER A WITH RING ABOVE å GREEK CAPITAL LETTER DELTA Δ LOW LINE _ GREEK CAPITAL LETTER PHI Φ GREEK CAPITAL LETTER GAMMA Γ GREEK CAPITAL LETTER LAMBDA Λ GREEK CAPITAL LETTER OMEGA Ω GREEK CAPITAL LETTER PI Π GREEK CAPITAL LETTER PSI Ψ GREEK CAPITAL LETTER SIGMA Σ GREEK CAPITAL LETTER THETA Θ 0 1A 26 GREEK CAPITAL LETTER XI Ξ 0 1B 27 ESCAPE TO EXTENSION TABLE 0 1B0A FORM FEED B CIRCUMFLEX ACCENT ^ B LEFT CURLY BRACKET { B RIGHT CURLY BRACKET } B2F REVERSE SOLIDUS (BACKSLASH) \ B3C LEFT SQUARE BRACKET [ 91 0x1B3D TILDE ~ 126 0x1B3E RIGHT SQUARE BRACKET ] B VERTICAL BAR B EURO SIGN 164 (ISO ) 0 1C 28 LATIN CAPITAL LETTER AE Æ D 29 LATIN SMALL LETTER AE æ E 30 LATIN SMALL LETTER SHARP S (German) ß F 31 LATIN CAPITAL LETTER E WITH ACUTE É SPACE EXCLAMATION MARK! QUOTATION MARK NUMBER SIGN # CURRENCY SIGN 164 (ISO ) PERCENT SIGN % AMPERSAND & APOSTROPHE LEFT PARENTHESIS ( RIGHT PARENTHESIS ) A 42 ASTERISK * B 43 PLUS SIGN Page 16

17 0 2C 44 COMMA, D 45 HYPHEN-MINUS E 46 FULL STOP F 47 SOLIDUS (SLASH) / DIGIT ZERO DIGIT ONE DIGIT TWO DIGIT THREE DIGIT FOUR DIGIT FIVE DIGIT SIX DIGIT SEVEN DIGIT EIGHT DIGIT NINE A 58 COLON : B 59 SEMICOLON ; C 60 LESS-THAN SIGN < D 61 EQUALS SIGN = E 62 GREATER-THAN SIGN > F 63 QUESTION MARK? INVERTED EXCLAMATION MARK LATIN CAPITAL LETTER A A LATIN CAPITAL LETTER B B LATIN CAPITAL LETTER C C LATIN CAPITAL LETTER D D LATIN CAPITAL LETTER E E LATIN CAPITAL LETTER F F LATIN CAPITAL LETTER G G LATIN CAPITAL LETTER H H LATIN CAPITAL LETTER I I A 74 LATIN CAPITAL LETTER J J B 75 LATIN CAPITAL LETTER K K C 76 LATIN CAPITAL LETTER L L D 77 LATIN CAPITAL LETTER M M E 78 LATIN CAPITAL LETTER N N F 79 LATIN CAPITAL LETTER O O LATIN CAPITAL LETTER P P LATIN CAPITAL LETTER Q Q LATIN CAPITAL LETTER R R LATIN CAPITAL LETTER S S LATIN CAPITAL LETTER T T LATIN CAPITAL LETTER U U 85 Page 17

18 LATIN CAPITAL LETTER V V LATIN CAPITAL LETTER W W LATIN CAPITAL LETTER X X LATIN CAPITAL LETTER Y Y A 90 LATIN CAPITAL LETTER Z Z B 91 LATIN CAPITAL LETTER A WITH DIAERESIS Ä C 92 LATIN CAPITAL LETTER O WITH DIAERESIS Ö D 93 LATIN CAPITAL LETTER N WITH TILDE Ñ E 94 LATIN CAPITAL LETTER U WITH DIAERESIS Ü F 95 SECTION SIGN INVERTED QUESTION MARK LATIN SMALL LETTER A a LATIN SMALL LETTER B b LATIN SMALL LETTER C c LATIN SMALL LETTER D d LATIN SMALL LETTER E e LATIN SMALL LETTER F f LATIN SMALL LETTER G g LATIN SMALL LETTER H h LATIN SMALL LETTER I i A 106 LATIN SMALL LETTER J j B 107 LATIN SMALL LETTER K k C 108 LATIN SMALL LETTER L l D 109 LATIN SMALL LETTER M m E 110 LATIN SMALL LETTER N n F 111 LATIN SMALL LETTER O o LATIN SMALL LETTER P p LATIN SMALL LETTER Q q LATIN SMALL LETTER R r LATIN SMALL LETTER S s LATIN SMALL LETTER T t LATIN SMALL LETTER U u LATIN SMALL LETTER V v LATIN SMALL LETTER W w LATIN SMALL LETTER X x LATIN SMALL LETTER Y y A 122 LATIN SMALL LETTER Z z B 123 LATIN SMALL LETTER A WITH DIAERESIS ä C 124 LATIN SMALL LETTER O WITH DIAERESIS ö D 125 LATIN SMALL LETTER N WITH TILDE ñ E 126 LATIN SMALL LETTER U WITH DIAERESIS ü F 127 LATIN SMALL LETTER A WITH GRAVE à Page 18

19 8.2. Unicode SMS When you need to use characters outside the GSM 7-bit alphabet, your SMS will become a Unicode SMS. Unicode SMS can only contain 70 characters. Please first test reception. Not all mobile networks support Unicode SMS. For example, Unicode SMS is not supported for US mobile number destinations. To send messages with this message type, make sure UNICODE sending SMS as in the screenshot below. is selected when 8.3. Flash SMS Flash SMS is a message that appears directly on the phone screen, instead of being routed to the inbox. It is a useful alternative to Standard SMS when you want to capture the recipient s attention immediately. To send messages with this message type, make sure Flash SMS Checkbox is selected when sending SMS as in the screenshot below. Page 19

20 9.0. MY GROUPS My Groups is designed to help simplify the process of group management To ADD a New Group 1) In the main menu, click on My Groups 2) Click on ADD NEW Tab. 3) Type in your desired Group Name and Description. 4) Click SAVE 9.2. To UPLOAD Contact to Group 1) In the main menu, click on My Groups 2) Click on EDIT in front of Group Name you wish to upload contact to as in screenshot below 3) Click on Import CSV as in the screenshot below (NB: You can only upload CSV Files). Page 20

21 4) Numbers should be arranged in Excel CSV as in screenshot below; 5) Click on the BROWSE button and Navigate to the Directory where your contact is saved, select then click on SUBMIT. 6) Select CONTACTNUMBER as in the screenshot below, then Click SUBMIT Page 21

22 9.3. To Add Contact List to Group 1) In the main menu, click on My Groups 2) Click on EDIT in front of Group Name you wish to upload contact to as in screenshot below 3) Click on CONTACT LIST Tab 4) Click on ADD NEW 5) Complete the form and Click SAVE MY SMS TEMPLATE From this menu, you can create and save SMS templates. SMS templates are very useful. You can save them under your account and use them when you want to send SMS in the future, especially when you use the same text often To Add New Template 1) Click on My SMS Template in the Main Menu. 2) Click on Add New 3) In the field title, type a name for your SMS template in order to identify it from the rest you may have already created. This title is not visible to the recipient. 4) In the field Message type the text of the message. Page 22

23 5) Click SAVE to save Template To Use Template SMS 1) In Compose SMS, Navigate to the bottom right corner of you SMS Panel where Templates are displayed. 2) Click on the Template you desire for your SMS campaign MY SEND JOBS My Send Jobs is an overview of all Sent jobs with details (ID, Job Name, Sender id, Message, Progress Status and Actions). Page 23

24 12.0. MY SMS HISTORY My SMS HISTORY is an overview of all Sent Messages with details (Sender, Message,Line Count, Bill Credit Method Type, Date, Status, Action. You can view Live Delivery Status of all Sent Messages by Clicking on Status under Actions for that particular Job. (See Screenshot Below) Page 24

25 13.0. SCHEDULED MESSAGES Scheduled Messages is an overview of scheduled jobs with details (ID Sender, Message, Line Count, Bill Credit, Method Type, sendondate, Status, Actions) and Deleting option to Cancel Schedule. Page 25

26 14.0. MY SMS CHAT HISTORY Use My SMS Chat History section for better and easier tracking and overview of your sent messages MY TICKETS Use My Tickets to submit a support ticket to SMSC Support Team EXCEL API X-Wireless SMS Excel API/Plugin allows users to send SMS from Excel sheet directly. As most Professionals use MS Excel for organizing their data; X-Wireless SMS, along with its feature to send SMS from Excel, empowers all users to save precious time and become more productive. Our SMS Excel API can be directly integrated with Microsoft Excel and one can send different SMS to different mobile number at once. Example: If a School wants to send students the results of the recently held exam, it can send personalized bulk SMS by mentioning the name of each Student, his/her marks in each subject, total percentage achieved. Page 26

27 Sample Message: Dear Frank, your 1st Term result. Eng=75, French= 63, Agric=77, Math=88, Science=91, Soc. Science=71. Percentage=77.5%" HOW TO USE EXCEL PLUGIN 1) Download Excel API Application by Clicking on EXCEL API by the bottom right Corner of you Panel and save to your computer 2) Double-click the executable file on your Computer to start the setup program. Follow the instructions on the screen to complete the installation. 3) Excel API SMS Basic Video Watch Video Guide Via the following URL: 4) Excel API SMS With Templates Watch Video Guide Via the following URL: 5) Excel API SMS With Advance SMS Watch Video Guide Via the following URL: Note: Please use as URL in SETTINGS RESELLER SETTINGS This section allows you to manage your clients and your Panel My Panel Settings: This section allows you to customize your reseller system as per you need. a) Company Name: Add your company name to display in from of SMS Panel. b) Upload Logo: Upload Logo to display in front of SMS Panel and also on Header of Inner Panel ( Recommended Size: Approximately 294 X 58Pixels, Recommended Format: PNG, JPEG, GIFF) c) Panel Background: Upload background picture as background for Your SMS Panel. (Recommended Size: Approximately 1322 X 936Pixels, Recommended Format: PNG, JPEG, GIFF) d) Support URL: This is Support URL on your website. e) Logout URL: This is URL of page you want users to be redirected to once they logout. f) Apply Theme: You can change the theme of your site by selecting a different Theme. Page 27

28 g) Default Register Credit. Add the number of Units you want new clients to be assigned one they sign up. h) Default Register Role: Assign privileges to new registrations. i) Allowed Domains: This is the domain Name of your Site e.g mycompanyname.com j) Temporary Sub-Domain: This is sub domain for SMS Panel where clients will have access to register or send sms e.g smsc.mycompanyname.com. To set Up Sub Domain on your panel, you must first set it up in Your Hosting Cpanel as follows; Login to Cpanel with Cpanel Username and Password Click on Sub Domains as in the screenshot below Enter your desired sub domain as in the screenshot below and Click Create. Click on Simple DNS Point Your Sub Domain to IP: as illustrated in screenshot below Page 28

29 17.2. Add New Users 1) Click on Reseller Settings > Manage Users 2) Click on ADD NEW as in the screenshot below 3) Fill in your Client s Deatails Name: Your Client s Name Company Name : Your Client s Company Name Mobile No: Your Client s Mobile Number (E.G ) Select Country: Select your Client s Country. Routes : Make Sure You select Route for your Client (Select Alpha SS7 Checkbox) Page 29

30 Roles: Use this to assign privileges to your client s account. For a normal Client (Select SMS Customer and SMS Report Viewer Checkboxes), For a Reseller Client (Select all check boxes) ID: You Clients login ID: Username you client will use with account Password : Password Your Client will use with account Re-enter password: Retype Password your client will use with Account to verify accuracy. 4) Click SAVE To Assign Credits 1) Click on Reseller Settings > Manage Users 2) Search for the user you wish to assign credits to. 3) Click on Edit in front of the user as in the screenshot below 4) Once you are on you User s profile, Click on the transaction TAB as in the screenshot below Page 30

31 5) Once you are in the Transaction page, do the following Route Type: Select the Route you wish to Credit Transaction Type: Select Transaction Type (CREDIT/DEBIT) SMS Quantity: Type in the Number of Units you wish to Assign to you Client Validity Date: Add Validity by Clicking on Validity Date: *Select Date and Selecting Date From Calendar. Bill Amount: Enter Amount billed to Customer. Click SAVE to save Entry Page 31