Member. Benefits & Services

Transcription

1 Member Benefits & Services

2 I didn t know CAA could do all that! It s a comment we hear often from Members about the many services and benefits that come with their CAA membership. To ensure you get the most from your membership, take a moment to review the information in this guide. CAA Manitoba has grown, but our focus remains the same. We re a membership-based association dedicated to serving the needs of our Members, now more than 200,000 strong! Join the CAA Manitoba E-List Opt-in for optimal benefits at: caamanitoba.com/optin It s easy. It s free. Download our app now at CAA.ca/mobile Table of Contents Your Membership Membership Coverage...2 CAA Rewards...4 CAA Travel Savings...5 CAA Travel Planning...5 Locksmith Service...5 Your Automotive Benefits Approved Auto Repair Services (AARS )...6 Emergency Road Services...7 Vehicle Inspection Service...8 Automotive Advisory Services...8 Membership Benefits...9 CAA Plus Membership CAA Plus RV Membership CAA Premier & Premier RV Liability Emergency Road Service Limitations CAA Battery Service Reimbursement Policy Your Travel Cruises & Tours Hotels Car Rentals Passport Photos Travel Insurance CAA Travel Money Merchandise Your Insurance Home & Property Health & Dental Life Critical Illness Travel Medical Accident Your Online Services CAA In Your Community Your Voice Your Road Safety School Safety Patrol Program... 25

3 Your Membership Whether you drive a little or a lot, CAA offers a choice of coverage to suit your needs! And because membership covers you, not your car, our famous Emergency Road Service (ERS) is included with any vehicle you re in yours, a friend s or even a rental. Non-members are not covered if they are driving your car. Benefits Premier Plus Premier RV Plus RV Classic Roadside Assistance 5 per year* 4 per year 4 per year Motorcycle Coverage P P Towing Up to 320 km (for one Up to tow) Up to 160** km (for up to four tows) 160** km Up to 5** km Fuel Delivery Free Delivery & Fuel Free Delivery & Fuel Free Delivery Locksmith for Vehicle Up to $100 Up to $100 Up to $50 Residential Locksmith TripTiks, TourBooks, Maps Battery Boost and Service 10% off hardware 10% off hardware 10% off hardware P P P P P P 1 free set Passport Photos 2 free sets per year per year Travel Accident Up to Up to $500,000 Insurance $500,000 Trip Interruption Up to $2,000 $600 (accident only) $8.95 for a set of two Up to $100,000 $300 (accident only) Drive You Home P P P Bike Assist P P P Vehicle Return Benefit Up to $500 Two-Day Complimentary Rental Car with Tow P Worldwide Concierge Service P Ride Assist P Worldwide Travel & Medical Assistance P Dedicated Toll-Free Telephone Number P Free 60-Minute Prepaid Long Distance Card P Free Hertz Gold Plus Rewards Membership P P P * All Premier Members are entitled to receive up to 5 Roadside Assistance calls per Membership year. ** For service and vehicle eligibility, refer to page 6 & 7 of Premier Guide to Member Services. There is a 48 hour waiting period for towing benefits on new or upgrades to Plus and Premier Memberships. All new memberships include 5 km of towing upon joining. Refer to page 16 of Premier Guide to Member Services for details. Primary Member A Primary Member is the first person in a household to join CAA. Associate Memberships Associate Memberships are available, at a reduced rate, for other individuals living at the same address. Associate Members are entitled to the same coverage as the Primary Member. Associate Members must be of the same Membership level as the Primary Member. For example, Premier Members can only have Premier level Associates. Gift Memberships Purchase a gift membership for someone you love. It s a great way to ensure peace-of-mind on the road. Available at any CAA Service Centre or caamanitoba.com Your CAA Membership Card Although your membership is renewed annually, your card is issued for a four-year period. Membership Renewal & Payment Options You will automatically receive a renewal notice prior to your Membership expiry date. For your convenience, you may wish to enroll in: Express Renewal: This ensures your coverage never runs out by automatically charging your dues to your credit card or withdrawing from your financial institution each year at renewal time. Easy Pay Option Renewal: We will auto-debit your bank or credit card account each month. There is a 10% service charge for monthly payments, with your dues processed over a 10-month period, instead of 12 months. When a Membership is not renewed by the expiry date, Membership is considered to be lapsed and all services are suspended until payment has been received. Membership Refunds CAA Memberships are fully refundable within the first 30 days of joining or renewing. The amount of the refund will be based on your annual dues paid less any services rendered in the first 30 days. caamanitoba.com 3

4 CAA Rewards CAA Rewards TM offers you the opportunity to take advantage of substantial savings at more than 164,000 partner locations throughout North America, Europe and other popular travel destinations. Save up to 50% off everyday purchases on everything from eyeglasses to oil changes or even a night out on the town! Plus, you can earn CAA Dollars at participating partners. CAA Dollars are saved in your Primary CAA Membership account and can be redeemed towards your next membership, CAA products including luggage, move tickets, a dream vacation and more! To learn more about how you can start saving and earning CAA Dollars, please see your CAA Rewards brochure or caamanitoba.com/rewards today. Your CAA Member Magazine You automatically receive a subscription to Going Places, our Member magazine. Published quarterly, this colourful informative magazine features articles on lifestyle topics, travel, automobile, new CAA benefits and services, and local CAA news and events. CAA Privacy Policy All information you provide to CAA is for CAA club use only. By joining CAA, you express an interest in receiving information about the products and services CAA and its partners offer to Members. All information will remain confidential and will not be sold to a third party. Should you not wish to receive promotional materials from CAA or any of its subsidiaries and/or partners, simply contact CAA and request that your name be removed from our offer distribution lists: call us at or toll-free visit your nearest CAA Service Centre 4 caamanitoba.com CAA Travel Savings Exclusive to Members, CAA offers a world of travel savings including: special discounts for hotels and car rentals, the best cruise deals guaranteed, member travel rewards and FREE TourBooks. CAA Travel Planning Speak with one of our travel planning experts to find the trip that best suits you. As a CAA Member, you re entitled to the best tools for planning your vacation! CAA s comprehensive maps are free to Members and available by province, state, region and selected cities. Our unique TripTiks are a strip map guide customized for your preferred route. Our PetBook is a guide to CAA/AAA-approved camping, RV facilities (public and private) and pet-friendly hotels in Canada and the U.S. Our TourBooks describe key points of interest, attractions and activities, and tell you where to look for special Member discounts. It s also a list, updated annually, of CAA/AAAapproved restaurants and accommodations and our own diamond-scale rating. Locksmith Service If you ve moved and would like a new set of locks, or if you simply lock yourself out of your home CAA s Residential Locksmith Service will deliver! By appointment only, CAA s highly-qualified, bonded and insured Locksmith Technicians will come to your door Monday to Friday from 9:00 a.m. to 5:00 p.m. and install the latest in home security hardware including: deadbolts lock sets security strikes door wrap-around hardware re-keying existing locksets and deadbolts bump proofing of residential locks This residential service is available to all in the Winnipeg area. CAA Members receive a 10% discount on hardware. Call for your complimentary quote today. caamanitoba.com 5

5 Your Automotive Benefits Our Emergency Road Service (ERS) is among the best in North America! And it is the number 1 reason why people join and remain a Member of CAA Manitoba. 24 hours a day, 365 days a year we re there for you! Call ( ) or request service online at caamanitoba.com. Approved Automotive Repair Services (AARS ) This network of CAA-approved facilities throughout Canada provides a full range of automotive services and repairs. Our Approved Auto Repair sign is a sign of integrity! For Members, service or repairs at an AARS facility have a minimum one year warranty or 20,000 kilometres. For a directory listing of CAA Manitoba AARS facilities, contact us or visit caamanitoba.com. Emergency Road Services Help is simply a phone call or click away. In Winnipeg call Elsewhere in Manitoba, Canada and the U.S.A. call CAA.HELP ( ). Cellular users call toll-free *222 (*CAA). Request Emergency Roadside Assistance online at caamanitoba.com. For your convenience, these numbers are located on the back of your CAA membership card. Please have the following ready when you call: 1) your membership number 2) location and description of the disabled vehicle 3) type of problem you have (i.e.: Won t start? Stuck?) 4) phone number where we can contact you 10 minutes before the service vehicle arrives 5) if necessary, where to tow the vehicle You can request updates to your Emergency Road Service call via SMS text (changes in ETA and garage). What is Emergency Road Service? Emergency Road Service (ERS) provides you (not your vehicle) with 24-hour Emergency Road Service anywhere in Canada or the United States. ERS is the assistance CAA provides to you when the vehicle you are driving or riding in is unable to operate safely due to mechanical failure. CAA s commitment is to make the vehicle operable at the location of breakdown or, if that is not possible, to tow it to a service facility. A service facility is defined as a garage equipped and staffed to provide general vehicle repair. If specialty repairs are required, CAA cannot guarantee they will be available at this service facility. ERS coverage provides towing to a service facility of your choice, free of charge, within a 5 km radius (or 160 km radius for Plus Members). 6 caamanitoba.com * caamanitoba.com 7

6 CAA will help you find a service facility if needed. If immediate repairs cannot be made, CAA will assist you in finding lodging or alternative transportation (costs are your responsibility). CAA cannot guarantee that parts will be in stock or that repairs will be immediate. The cost of repairs are your responsibility. Our road service goal is to help the most Members possible with common emergency problems we can solve. In fairness to all Members, CAA reserves the right to refuse service, impose a surcharge or cancel a membership of any Member who uses road service improperly or to excess. Who Provides This Service? ERS is provided by CAA s own road service staff or by affiliated CAA/AAA Road Service Contractors (who are neither employees nor agents of CAA) under contract to provide ERS to CAA Members. While CAA is not responsible for acts or omissions of these independent contractors, CAA will assist you to resolve any complaints that may arise as a result of damage or unsatisfactory service. Vehicle Inspection Service Participating AARS facilities also offer a CAA Pre-Purchase Vehicle Inspection at special Member rates. It goes beyond the Provincial Safety Inspection to identify potential problems, particularly in the power train. For a complete list, call , visit caamanitoba.com or any CAA Manitoba Service Centre. Automotive Advisory Services Advice on buying, selling and leasing vehicles for CAA Members only! Call in Winnipeg or , Mon. to Fri., 7:30 a.m. to 3:30 p.m. new and used car pricing recalls and Technical Service Bulletin information winter products and survival tips custom vehicle maintenance schedules, diagnosis and used vehicle values available online at caamanitoba.com 8 caamanitoba.com Membership Benefits CAA Membership (Classic) Emergency Road Service benefits include: Up to four Emergency Road Service calls per membership year. However, if your requirements happen to exceed the allotted four calls per year, there will be a charge for the extra services at reduced membership rates. Towing of your vehicle or the vehicle in which you are riding in free of charge to a service facility of your choice within a 5 km radius of the point of breakdown, back to the service facility (if applicable) or any point of your choice along the direct route. You should always call ahead to ensure the service facility can accept the vehicle for service (CAA will help you find a service facility if needed). If you choose to have the vehicle towed to a location beyond these limits, or the service facility is unable to accept the vehicle, additional costs are your responsibility. Service to all licensed four-wheeled, motor-driven passenger, pleasure or recreational vehicles (i.e.: vans, campers, motorhomes, and rented passenger vehicles). Exceptions are outlined in Emergency Road Service limitations (page 12). Arrangements will be made for trailers being towed at the time of the breakdown. Charges will apply for towing trailers. Dual-wheeled campers and motorhomes (two wheels on the front and four on the back) are eligible for all services except tire service, towing and extrication. Dual-wheeled unloaded pickup trucks (two wheels on the front and four on the back) are eligible for all services except tire service. Service on all public roadways and in situations that are not the result of illegal actions or accidents. See Emergency Road Service limitations (page 12). Minor adjustments to enable the vehicle to proceed under its own power. caamanitoba.com 9

7 Battery boost to enable the vehicle to the nearest repair facility (towing provision will apply if vehicle cannot be started). Installation of a spare tire. If an inflated spare is not available or if the service provider is unable to safely change or remove the tire, then towing provisions will apply. Flat tire service does not include tire repair, additional trips to deliver a repaired tire, installation or removal of tire chains, mounting, dismounting or shifting of tires, or seasonal tire changeovers. A waiver must be signed regarding re-torque after kms for member safety. Gaining access to the vehicle when the keys are locked inside. Member must be present unless vehicle is located at home address. If you run out of fuel, a limited supply will be delivered to your disabled vehicle, enabling you to reach the nearest fuel station or towing provisions will apply. The cost of fuel is your responsibility. If you re locked out of your vehicle or if the ignition key is lost or broken and the vehicle is inoperable, CAA shall provide reimbursement to you for locksmith service up to $50 (excluding parts). If necessary, towing will be provided in accordance with towing provisions. Extrication or winching of an eligible vehicle from a public roadway (exceptions outlined in Emergency Road Service Limitations on page 12). If special equipment, more than one truck or more than one person is required, the associated costs will be your responsibility. If the vehicle cannot be safely operated after extrication, towing benefits will apply. Your personal cheque up to $400 or $250 U.S. will be accepted for emergency repairs and service that have been provided by any affiliated CAA/AAA contract facility. You must present your valid CAA membership card at the time of payment. The name on the cheque must match the name on the membership card. 10 caamanitoba.com Optional Coverages Extended service coverage options are available at an additional cost for Members who are upgrading from a Classic membership to either a CAA Plus* or a CAA Premier* membership. * There is a 48 hour waiting period for towing benefits on new or upgrades to Plus and Premier Memberships. CAA Plus Membership CAA Plus coverage includes all of the ERS benefits as well as the following additional benefits: Towing up to 160 kms from the point of breakdown. If there is no repair facility (as defined earlier) within 160 kms from the point of breakdown, towing will be provided to the nearest repair facility beyond these limits (additional charges will apply). Extrication or winching includes the services of a second tow truck and driver for up to one hour if required. If the vehicle cannot be safely operated after extrication, CAA Plus towing benefits will apply. Up to $100 reimbursement for locksmith for vehicle/lockout, excluding parts. If you run out of fuel, a limited supply will be delivered to your disabled vehicle enabling you to reach the nearest fuel station or towing provisions will apply. Fuel will be provided at no cost to Plus Members. Service and/or towing for motorcycles. CAA Plus RV Membership CAA Plus RV coverage includes all of the ERS benefits as well as the following additional benefits: Includes service and towing for licensed motorhomes, trucks with campers, dual-wheel pickups and motorized recreational vehicles at the time of breakdown. Also includes the following types of non-motorized trailers: 5 th wheel/travel trailers, horse, snowmobile, utility and boat. Towing up to 160 km from the point of breakdown. If there is no repair facility (as defined earlier) within 160 km from the point of breakdown, towing will be provided to the nearest repair facility beyond these limits (additional charges will apply). caamanitoba.com 11

8 Extrication or winching includes the services of a second tow truck and driver for up to one hour if required. If the vehicle cannot be safely operated after extrication, CAA Plus RV towing benefits will apply. CAA Premier Membership & CAA Premier RV Membership Interested in the highest level of CAA service? Premier service details are contained in a separate handbook. To find out if Premier membership is right for you, please call , visit one of our Service Centres or go to caamanitoba.com/premier. Liability Certain types of American and foreign-made cars (especially those with fiberglass bodies), and vehicles with owner-made modifications are difficult to tow without the chance of causing damage. In such cases, you may be asked to sign a damage waiver release. NOTE: Any damages resulting from ERS service must be reported to CAA within 24 hours and before any repairs are done. CAA reserves the right to refuse claims submitted more than 30 days after an incident. Registered owner must be on scene with member in the event of damage to vehicle in order to sign the damage waiver form. Emergency Road Service Limitations Our road service goal is to help the most Members possible with common emergency problems we can solve. Please remember the word emergency and you ll understand how we define what s covered and what s not by your membership. In fairness to all Members, CAA reserves the right to refuse service, impose a surcharge or cancel the membership of any Member who uses road service improperly or to excess. CAA coverage does not apply to the following non-emergency situations: Service cannot be provided to an unattended vehicle unless pre-authorized by CAA. You must be present with the vehicle when the service provider arrives unless circumstances acceptable to CAA prevent you from being present. Towing from a repair facility when repair work has already been initiated. Towing when the vehicle was originally towed into the repair facility by CAA. Second or additional trips on any one Emergency Road Service call. Service on temporary winter roads. Service to vehicles in any unsafe or normally untravelled area, as well as off-road and private areas. This could include snow-filled driveways or alleys; construction sites or other locations which cannot be reached safely; open fields, beaches, riverbanks and floodways; private logging roads. Vehicles used for commercial purposes including taxi cabs, limousines, school buses, small buses or vans used for public transit (including Handi- Transit) or trailers. Service to loaded or altered/modified vehicles, if service could jeopardize the load or damage the vehicle. Service by appointment. Service is first-come, first-served. Maintenance and repair service to vehicles, other than minor emergency repairs or CAA Battery Service. Delivery or taxi service for Members. At your request and expense, however, CAA Manitoba will arrange for you to be transported to or from the disabled vehicle. Collision towing or when Manitoba Public Insurance (MPI) policy pre-empts CAA from delivering towing services. This must be arranged with MPI. Towing service to or from a salvage yard or service to a vehicle, which has failed a safety inspection. Towing service may be available on a cash basis. Service to vehicles used in competition and drag races or on one-ton cube vans. Towing a vehicle to or from a storage facility. Towing service may be available on a cash basis. For unregistered, unlicensed vehicles, towing service may be available on a cash basis. 12 caamanitoba.com caamanitoba.com 13

9 CAA Battery Service CAA Manitoba s Mobile Battery and On-site Installation Service is convenient, fast and affordable. CAA Manitoba offers the ONLY mobile battery and replacement service in the province and saves up to $100 in testing, labour and service costs you would otherwise pay at a garage. Battery Service is designed to eliminate hassles when your vehicle has battery trouble by providing on-the-spot testing, delivery and installation if you should need a new battery. If our tests show the battery doesn t need to be replaced, we ll help you get back on the road. CAA s competitively-priced Green Power Batteries are also backed by a 72 month warranty, PLUS FREE replacement in the first 3 years. And CAA Members receive $15 off the purchase price! Battery installation is available 7:00 a.m. to 11:00 p.m., seven days a week. To purchase or schedule a CAA Battery Service delivery and installation, visit caamanitoba.com/battery or call us: In Winnipeg: In Brandon: CAA Batteries are also available at select AARS facilities. For a list of participating locations, visit caamanitoba.com/battery. Prices may vary at AARS locations. Other battery services including boosts and testing are available 24 hours a day. If you require immediate service, please call (Winnipeg and Brandon only). Battery Service Insta-Quote Provide us with the year, make, model and engine to get a FREE battery quote for your vehicle. Visit caamanitoba.com/automotive for full details. Reimbursement Policy We make every effort to prepare for special circumstances, such as unfavourable weather. During extreme weather conditions, however, service requests may overload our phone lines. If you are unable to receive service from CAA, or its affiliated contractors, we ll reimburse you for services provided by another licenced service facility. ERS reimbursement forms are required and can be obtained at CAA Service Centres or online at caamanitoba.com. Receipts must accompany the form. Receipts need to include payment documentation, and contain Member s full name, correct address, vehicle year, make and model, as well as the full name and current address of the licenced service facility. Submit your original receipt (photocopies and faxes cannot be accepted) within 60 days to: CAA Manitoba ERS Reimbursement Services 870 Empress Street P.O. Box 1400, Winnipeg MB, R3C 2Z3 Please note: Reimbursement is provided according to your level of membership and is based on commercial rates for the area. Since ERS coverage does not apply to parts, batteries, repairs or labour charges, these are not reimbursable and should be shown separately from ERS expenses on your receipt. CAA cannot provide reimbursement when service limitations apply. Remember: Always call CAA first! If you use a facility other than CAA or its approved contractors, reimbursement may be denied. 14 caamanitoba.com caamanitoba.com 15

10 16 Your Travel Travelling? Make CAA Your First Stop! We ve been taking care of travellers for more than a century! We have travel packages tailored to meet your needs. As a full-service agency, CAA Travel offers expert advice, personalized service and the most up-to-date travel information. We specialize in cruises, tours, leisure and active holidays, and are famous for our escorted cruises. After all, CAA/AAA is the largest leisure travel agency in North America! For information, call in Winnipeg or within Manitoba Cruises Whether you re a firsttime cruiser or seasoned mariner, CAA Travel offers a variety of cruise packages and itineraries on luxury liners and river cruises. Our Memberexclusive prices and rewards are the best in the cruise industry. You ll love our best cruise deals guarantee. Why not try one of our popular escorted cruise departures? President s Cruises are specially selected and hosted by our CAA President! Group Vacations Are you considering taking a holiday with friends and family? Travelling with a group of like-minded individuals has become a hot trend! Group travel is easier then ever when we help with all the arrangements. You ll appreciate the added companionship and security of an escorted tour and you re still able to customize your travel to include the special events and features important to you. We can also help customize a holiday for a group of your friends and family. Why not see the world and let someone else take care of the details? the CAA Groups department at groups@caamanitoba.com to customize an itinerary especially for you. Visit us online at caamanitoba.com/travel_group_travel for 16 caamanitoba.com caamanitoba.com 17

11 current CAA group departures. AAA/CAA Vacations Every AAA/CAA Vacations product provides unique Member-only benefits. Every vacation is highlighted with authentic experiences and great values to engage you more personally in the cultures and landscapes of the world. You ll be amazed by all that is included in each vacation. Contact a CAA Travel professional for more details. Book Online Whether you re looking to go to Vancouver or Varadero, we ve got the online tools to help! Shop and complete your travel purchases online at caamanitoba.com/travel for: last-minute specials scheduled and chartered flights vacation packages hotel reservations car rentals cruises Family Vacations Travel fun for the whole family starts with CAA. The excitement builds the moment you decide to take that big trip. It gets better each step of the way, as you plan the places and experiences for your family to share. From Disney and sun vacations to cruises and coach tours, we have a wide selection of exciting holidays to suit your close or extended families. So let the fun begin with CAA Travel. Hotels Save 10% or more off best available rate Earn CAA Dollars Save 5% or more every day Save 10% on requested room type at time of booking Save 5% or more on the best available rate Save 15% on standard hotel rates 18 caamanitoba.com caamanitoba.com 19

12 Car Rental Members save up to 20% on Canadian and U.S., and up to 25% on international rates. In addition to the discount, your CAA membership also entitles you to exclusive coupons for upgrades and discounts. Hertz Gold Plus Rewards membership is now FREE to all CAA Members. Members enjoy great savings with CAA s Pre-Paid Program from Hertz. Daily, weekly and monthly rates are available you pay a flat rate, plus gasoline, then hit the open road in the comfort of a brand new vehicle. Just think of the mileage you ll save on your car back home! Attraction Tickets Get year-round fun and special Member discounts before you go! Members can purchase discounted tickets at CAA for some of the most popular attractions in Canada, Minnesota, Florida, California, Texas and Virginia. Tickets must be purchased in advance, as these offers are not available at the park gates. Please call any of our CAA Service Centres for details on: Niagara Falls SeaWorld Busch Gardens Valleyfair Universal Studios Disney World Discovery Cove Canada s Wonderland Aquatica Passport Photos & International Driver Permits (IDPs) CAA is the exclusive provider of IDPs in Canada! Plus, you can pick up your passport application form and have your passport photo taken at all CAA Service Centres. Travel Insurance Travel Insurance is an important part of the planning for any trip. It provides protection during the time leading up to and the time during your trip. CAA travel insurance plans provide coverage for trip cancellation, trip interruption, emergency medical expenses, lost luggage and so much more. Be prepared for a worry-free vacation with a CAA travel insurance plan. 20 caamanitoba.com Travel Money Smart Money: CAA Manitoba offers a wide range of travel money products. When traveling internationally, it just makes sense to take a combination of money for convenience and security. The best mix includes local currency, traveller s cheques, a credit card and a prepaid travel card. Foreign Currency: Order cash for almost any country in the world wherever you travel. Why take chances when a visit to your nearest CAA Manitoba Service Centre can help you by placing an order for banknotes in more than 100 foreign currencies. American Express Traveller s Cheques: CAA members receive NO-FEE Traveller s Cheques, a safe alternative to cash. Available in Canadian and US Dollars. Cash Passport TM Mastercard Prepaid Currency Card: The Cash Passport card is a prepaid card that is offered in Canadian and US Dollars, Euro and British Pound Sterling, and can be used anywhere MasterCard is accepted worldwide. This prepaid card is chip and PIN protected for maximum security. Merchandise Shop at your local CAA Manitoba Service Centre and save! Look for special member pricing on a wide range of products including: luggage travel accessories fashion tote bags travel books safety/security/survival kits attraction tickets and gift cards and more! Visit any CAA Manitoba Service Centre or caamanitoba.com/shop. caamanitoba.com 21

13 Your Insurance Home & Property Insurance Protect your home and contents with insurance packages homemade for you! Save with qualifying discounts on extensive plans provided by our trusted insurance partners. They provide peace of mind for Home, Tenant, Condominium, Farm, Commercial, Seasonal Dwelling and Mobile Home insurance. And Members can even save more with the exclusive 10% Member discount when issued with CAA Insurance Company (Ontario). We offer a number of payment options, including a monthly payment schedule that allows you to spread your payment over the year. Call any CAA Manitoba Insurance location for a free no-obligation quote or request one online at caamanitoba.com/homequote. Health & Dental Plan This plan offers comprehensive supplementary health and dental care coverage for individuals, couples and families. It provides affordable protection against unexpected healthcare expenses and lets you choose the type and level of coverage that meets your needs. Select a plan that s right for you and your family. Underwritten by Manulife Financial. Contact Manulife at or visit caahealth.ca for a quote. Life Insurance Plans Exclusive to CAA Members, CAA s range of life insurance programs provide a host of important and valuable benefits to protect you and your loved ones now and in the future. Life insurance can be one of the most important purchases you make. The plans offer a variety of insurance solutions no matter what stage you are at in life. Underwritten by Manulife Financial contact Manulife at or visit caalife.ca for a quote. 22 caamanitoba.com Critical Illness Insurance This CAA Member-exclusive plan pays a lump sum in the event you are diagnosed with a life-threatening critical illness. The plan offers an Assistance Service Benefit, which gets you the care you need by putting you in touch with the doctors and centres specializing in your conditions, regardless of where they are in the world. Underwritten by Manulife Financial call or visit caamanitoba.com for a quote. Travel Medical Insurance CAA Manitoba recommends emergency medical insurance for anyone travelling anywhere outside of Manitoba, as not all medical expenses may be covered by our provincial government health plan. CAA Manitoba offers several out-of-province policies at competitive rates. For more information, visit caamanitoba.com/insurance_health. Travel Accident Insurance When you book with CAA Travel, you re automatically protected with Travel Accident Insurance! Coverage provides up to $100,000 ($500,000 for CAA Plus Members) for loss of life or dismemberment. Complete details are provided at time of ticketing. Personal Accident Insurance CAA Manitoba offers Members personal accident insurance that provides financial protection when accidental death or dismemberment results from an accident. Coverage is available in amounts of $15,000, $30,000, $50,000 or $100,000. Contact any CAA Manitoba Service Centre or visit caamanitoba.com/pai for more information. Trip Accident Assistance If you re more than 160 kms from home and your trip is delayed due to an accident, and your vehicle is rendered inoperable for more than 24 hours we ve got you covered! CAA will reimburse you up to $300 (up to $600 for CAA Plus Members) for expenses related to meals, accommodations or alternative commercial transportation for the first 72 hours after the accident. One claim per vehicle can be submitted within 60 days and must be accompanied by original itemized receipts and a copy of the police or accident report. caamanitoba.com 23

14 CAA in Your Community CAA Manitoba Online Services request Emergency Road Service online receive s for member deals and discounts and travel offers e-billing & automatic renewal free, instant quotes on new batteries easier travel booking (flight, cruises, hotels, cars) order TripTiks, maps and access e-tourbooks free smartphone apps for road service, maps and where to save CAA Rewards discounts and contests check your CAA Dollars balance search new and used vehicle prices diagnose common vehicle problems free, no-obligation quotes on home and property insurance caamanitoba.com Your Voice From its earliest days, CAA lobbied for better roads and drivers rights. We continue those campaigns today, as well as speaking out on behalf of all travellers and consumers. We are committed to providing Members with informative public service and safety programs. As always, our Members are the driving force behind the issues we raise in the House of Commons, provincial legislature and at municipal city halls. We represent your views on issues from gas taxes and distracted driving to better roads and vehicle safety. For more on CAA s role as your advocate and to stay up-to-date on the issues we are promoting, like us on Facebook, follow us on Twitter or visit caamanitoba.com/community. Your Road Safety Road safety resources are available to you as a Member of CAA. We provide free brochures and tips on topics such as winter driving, fuelefficiency and purchasing a vehicle. You can also access seasonal driving tips, vehicle maintenance information and more at caamanitoba.com/automotive. School Safety Patrol Program CAA Manitoba is the national coordinator of Manitoba s School Safety Patrol program. Every school day, you ll see them on street corners, wearing fluorescent yellow vests to ensure the safety of fellow students. For more than 60 years, CAA has provided training materials, guidance and equipment to patrollers to see that they get the job done safely, for the good of the whole community. Please note: This booklet is intended to provide you with an overview of Member services and benefits. Please contact any CAA Manitoba Service Centre for details on specific programs, or visit our website: caamanitoba.com Programs, policies, benefits and procedures are subject to change without notice. CAA, CAA Plus, CAA Plus RV, CAA Premier, CAA Premier RV, Away From Home, ERS, Approved Auto Repair Services, CAA Rewards and CAA Dollars are trademarks owned by, and their use granted by the Canadian Automobile Association. AAA, Show Your Card & Save, CampBook, TourBook and TripTik are trademarks owned by, and their use granted by the American Automobile Association. 24 caamanitoba.com caamanitoba.com 25

15 WINNIPEG 870 Empress Street Inquiries Travel Agency Insurance McPhillips Street Inquiries Travel Agency Insurance St. Anne s Road Inquiries Travel Agency Insurance BRANDON th Street N Inquiries Travel Agency Insurance Toll-free ALTONA 61-2 nd Avenue N.E. Inquiries Travel Agency CALL CENTRE 7 DAYS A WEEK, 24 HOURS A DAY Winnipeg Elsewhere in Manitoba ONLINE caamanitoba.com For Service Centre hours, please call or visit our website. CAA membership is issued to the person named and may only be used by that person. CAA Manitoba will only collect the information we need in order to deliver services and benefits to you. CAA Manitoba does not sell or disclose any of your personal information to any other organization. The names, addresses and telephone numbers of our Members may be transmitted to a trusted third party in order to inform you of products and services that we offer (or that we and our partners jointly offer) and that we believe may interest you. We require our partners to have a policy in place that complies with the requirements of the applicable federal or provincial privacy legislation in Canada and the Canadian Standards Model Code for the Protection of Personal Information. CAA, A la carte, TripTiks, TourBooks, CampBooks, Away From Home and CAA Dollars are trademarks owned by, and their use is granted by the Canadian Automobile Association. INF /14 30M