Welcome to CAA Niagara!

Transcription

1 Member Benefits

2 Welcome to CAA Niagara! Here s a quick look at the many benefits and services you receive as a CAA Niagara Member. More details are provided in separate sections throughout this guide. 24-Hour Emergency Roadside Service A CAA Membership covers you no matter what vehicle you are in, including rental cars, even if you re not the driver. Services include towing, flat tire service and repair, lockout service, emergency gas delivery, battery boosts and mobile battery sales. For more details see page 14. CAA Travel No matter where you d like to go, a CAA Travel Consultant has probably been there! With more than 200 years combined experience, CAA Niagara s globe trotting staff can show you the fun and affordable way to make your next trip effortless and worry-free. See page 4 to learn more. CAA Insurance CAA Members automatically qualify for a Member-exclusive discount on both auto and home insurance. One of our licensed agents would be happy to give you a free quote! We also offer a wide variety of other insurance products, including life, health & dental, travel and personal accident. See pages 7 & 8 for more information. Vehicle Repairs Visit CAA s Car Care Centre for vehicle repairs from the people you trust. Free customer shuttle, earn CAA Dollars on parts and labour and much more. See page 9 for details. Member Discounts You can easily earn more in rewards and discounts than you paid for your Membership! From Show Your Card & Save instant discounts to CAA Dollars, it s easy to save with CAA. Turn the page to learn more. 2

3 CAA Niagara In the Community We ve been a proud part of the Niagara community since our founding in As a good corporate citizen, CAA Niagara is committed to making Niagara a better place to live through a variety of community initiatives. Drive You Home When you shouldn t take the wheel, for whatever the reason, trust CAA Niagara to get you home safely. Through this program, we ll take you and your vehicle home up to 25 km. CAA Members are entitled to one Drive You Home call per Membership year.* Ontario s Worst Roads CAA Niagara, in partnership with its sister clubs in Ontario, encourages Members to identify the province s worst roads. So far, almost 90 per cent of the roads named to the Top 20 list have been or are in the process of being repaired. The CAA Winter Festival of Lights is the largest illuminationbased festival in Canada, and attracts more than one million visitors to the Niagara Region each winter. For information on CAA Niagara in the Community visit caaniagara.ca or community@caaniagara.ca. *Drive You Home service is deducted from your available emergency road service calls. Drive You Home is not emergency road service and can only be used when the Member is unable to drive. During times of high demand and inclement weather, Drive You Home service will be subject to availability. 3

4 CAA Rewards Save with PETRO-POINTS Register your CAA Membership with PETRO-POINTS and earn 20% more points on every purchase at Petro- Canada, including convenience store and car wash items. 1,000 PETRO-POINTS = 1 CAA Dollar 60,000 PETRO-POINTS = 1 Basic CAA Membership 1. Sign up for PETRO-POINTS at any Petro-Canada location. 2. Link your CAA and PETRO-POINTS Memberships by calling or visiting PETRO-POINTS.com. 3. Start earning 20% more PETRO-POINTS at Petro-Canada. 4. Exchange your PETRO-POINTS for CAA Dollars or redeem your PETRO-POINTS for a CAA Basic Membership by calling or visiting PETRO-POINTS.com. Please convert your PETRO-POINTS to CAA Dollars two months before your CAA expiry date. Allow 3-5 business days for the transfer of PETRO-POINTS to CAA Dollars. NEW - Save with Husky Earn up to 3% in CAA Dollars on all eligible purchases when you present your CAA membership card at Husky locations across Ontario. Less than 55 L/month, earn 0.5 cents per litre L/month, earn 1.0 cents per litre, from the first litre 250 L/month, earn 1.5 cents per litre, from the first litre Additionally, earn 3% in CAA Dollars on car wash, in-store merchandise and Husky House Restaurant purchases. When you register your PETRO-POINTS and CAA Memberships at PETRO-POINTS.com or by calling and become a joint Member, you are eligible to receive 20% more PETRO-POINTS which will be awarded to you on all purchases made at participating stations, with the exception of tobacco, Petro-Canada gift certificates, Petro-Canada Pre-paid gift cards, taxes on non-petroleum purchases, or any other items specified as exclusions from time to time. Please go to PETRO-POINTS.com for more details. Trademark of Suncor Energy Inc. Used under licence. Petro-Canada is a Suncor Energy business. Husky Exclusions: No reward on commercial fuel sales (fleet, cardlock, bulk). Excluded products include tobacco, lottery tickets, gift certificates, bulk purchases, or purchases made with Husky Route Commander cards. Husky logo and trademark, and their use, is granted by Husky Oil Marketing. 4

5 CAA MasterCard * Our new MasterCard is the easiest way to earn CAA Dollars. In fact, you ll earn CAA Dollars on every purchase! CAA s MasterCard products, provided by Bridgewater Bank, feature the latest payment options and the most secure technology available. CAA Premium MasterCard Earn 1.5% CAA Dollars $99 annual fee CAA No Fee MasterCard Earn 1% CAA Dollars No annual fee CAA Low Rate MasterCard Earn 0.5% CAA Dollars $29 annual fee Apply online at or call Show Your Card & Save CAA s Show Your Card & Save program offers substantial savings. Show Your Card & Save is an easy to use, worry-free program. You don t need to save coupons - simply present your valid CAA Membership card to enjoy instant savings. For a complete list of savings partners visit caaniagara. CAA Dollars trademark is owned by, and use is granted by, the Canadian Automobile Association. *MasterCard is a registered trademark of MasterCard International Ltd. and is used pursuant to license. Show Your Card & Save partners are subject to change without 5

6 CAA Travel CAA is Niagara s leading travel agency. Whether it s a cruise holiday, sun destination or a tour of Europe, our professional Travel Consultants can make your travel dreams come true. Walt Disney World Resort vacation packages Exclusive Hertz pre-paid rates Cruise vacations Sun destinations Airline tickets (including free travel accident insurance) Emergency Travel & Medical Insurance Exclusive Getaways Vacation Packages Cancellation Insurance International Driving Permits Passport photos and applications From day trips to amazing cruises, CAA Tuxedo Tours provides the best in entertainment and travel value. For a listing of upcoming tours, call or visit your nearest CAA Niagara Branch or check out caaniagara.ca. Hotel Reservations CAA Niagara s Travel Consultants can get you a great deal at leading hotels across North America. Reservations can also be made at caaniagara.ca or by calling CAA-SAVE. Earn automatic discounts with CAA s preferred chains: 6

7 Remember Your Vacation, Not the Medical Bills Whether you re travelling outside Ontario or around the world, trust CAA for your Travel Insurance needs. CAA Emergency Travel & Medical Insurance can be purchased even if you didn t book your travel with us. We have a plan to suit every vacation: Daily Out-of-Province Annual Visitors to Canada Canada Expatriates Annual Plans from $100 per Individual or $200 per Family* Unlimited trips worldwide (up to 30 days per trip). Unlimited trips and travel duration in Canada. No medical declaration required up to age 59. Children may travel separately. To purchase Member-discounted Emergency Travel & Medical Insurance, call or visit your nearest CAA Niagara Branch or visit caaniagara.ca. MasterCard TravelMoney Card Our prepaid MasterCard TravelMoney Card is secure, convenient and safer than cash. Simply load the card with CAN, USD, GBP or EUR funds before you leave. TravelMoney cards are accepted at any MasterCard merchant or withdraw local currency at any MasterCard ATM around the world. Service fees apply. American Express Traveller s Cheques Traveller s cheques are fee-free for Members, and available at any CAA Niagara Branch. International Driving Permits CAA is Canada s sole issuing authority for IDPs. IDPs are valid almost anywhere in the world, and are required by many countries and car rental companies. To obtain an IDP, you need a valid Canadian driver s license and two recent passport photos. Cost: $25. *Certain conditions and restrictions may apply. Individual rate based on age Family rate based on age 30-49, no limit on children. CAA Away From Home Emergency Travel & Medical Insurance is underwritten by Royal & Sun Alliance Insurance Company of Canada and administered by RSA Travel Insurance Inc., operating as RSA Travel Insurance Agency in British Columbia and is offered through CAA. 7

8 CAA Drive Vacations Free Trip Tiks Let CAA show you the way with our online and paper TripTiks. Both include turn-by-turn directions, highway and construction notifications and information on points of interest, gas, food and lodging. Build your own TripTik with CAA s Online TripTik Travel Planner. It includes our popular TripTik maps, turn-by-turn directions and highway information, plus links to CAA/AAA TourBook Guides. Online TripTiks can also be ed to friends and family, making group travel easier to plan. Paper TripTiks should be ordered at least one week in advance of your travel date. Free Maps & TourBook Guides CAA Niagara Members are entitled to provincial, state and city maps. TourBook Guides, issued annually, list CAA/AAA approved lodgings, restaurants and attractions. Passport Photos & Applications Pick up your passport application and have your passport photo taken at a Member-discounted price at any CAA Niagara Branch. Member Price: $10 Theme Parks & Attractions CAA Niagara sells discounted admission tickets to North America s leading theme parks, water parks and attractions. Visit caaniagara.ca for a full list of partners. Download the new all-in-one CAA App and get th e most from your m embership iphone Android BlackBerry It s easy. It s free. Download it now at CAA.ca/mobile The all-in-one App that does it all: Search for Member exclusive savings Plan a trip with TripTik Request roadside assistance and more 8

9 CAA Auto & Home Insurance Life doesn t always go as planned. Make sure your insurance coverage is there when you need it. At CAA Niagara, we offer a variety of insurance services at Member-discounted rates. Auto Insurance Why pay more than you need to for car insurance? Members receive an exclusive discount of up to 15%* off their CAA Auto Insurance premium. Other benefits include: Forgive and Forget - your first at-fault accident won t affect your driving record or your insurance rates Multi-vehicle coverage Responsible Driver Advantage - entitles you to our lowest rate if you ve been accident free for 20+ years and have had no traffic violations in the past three years Home Insurance CAA Members qualify for a 10%* discount with CAA Home Insurance. Other benefits include: Replacement cost on contents Homeowner, tenant and condominium coverage available. Additional coverage for seasonal or rental properties and watercrafts Additional discounts for mortgage-free homes, new homes & homes with monitored alarms If your auto or home insurance is up for renewal in the next 60 days let us give you a no obligation quote. Call any CAA Niagara Branch to schedule an appointment. Call Grimsby ext Niagara Falls ext St. Catharines ext or 3553 Car Care Centre (St. Catharines) ext Thorold ext or 3557 Welland ext Visit us at caaniagara.ca for an instant Auto or Home Insurance quote. *Subject to certain conditions and approvals. Underwriting eligibility rules 9

10 Personal Accident Insurance CAA Members receive $1,000 Personal Accident Insurance coverage FREE with a paid CAA Membership. Additional Personal Accident Insurance coverage can be purchased at exclusive CAA group rates in $25,000, $50,000 and $100,000 denominations. There are no age limitations or medical tests required. Coverage Single (annual) Family (annual) $25,000 $19.44 $25.92 $50,000 $33.48 $47.52 $100,000 $61.56 $85.32 CAA Health & Dental and Life Insurance In partnership with Manulife Financial, CAA Niagara offers Members competitively priced Health & Dental and Life insurance. The CAA Health & Dental plan offers comprehensive supplementary health and dental care protection for individuals, couples and families. This custom-built program protects you against unexpected health care expenses and lets you choose both the type of coverage and the amount of coverage you want. For more information on Health & Dental Insurance call CAA (4222) or visit caahealth.ca. No matter what stage you re at, CAA has a life Insurance plan that s right for you - at affordable low rates. Each plan offers comprehensive benefits that are exclusive to CAA Members. Our rates are guaranteed not to increase during the coverage period. For more information call or visit caalife.ca 10

11 CAA Car Care Centre 363 Lake St., St. Catharines Open Monday to Friday 8-5 Saturday 8-Noon Free customer shuttle (8-10 a.m. ; 3-5 p.m.) One year / 20,000 km warranty on parts & labour 3% in CAA Dollars on parts & labour (Members only. Excludes Drive Clean) Light Repairs Oil & filter changes Batteries Alternators Fuel systems Tire sales & service Mufflers Shocks, struts & suspension 4-wheel alignment Brakes Electrical systems Air conditioning & cooling systems Major Repairs Engines Transmissions Rear ends Front ends We Repair Gas and Diesel Engines OIL & FILTER CLUB Name: Vehicle: 1st SERVICE 2nd SERVICE 3rd SERVICE 4th SERVICE Date Initials Date Initials Date Initials MONTH DAY YEAR MONTH DAY YEAR MONTH DAY YEAR Oil Changes: Buy 3, Get 1 Free Non-synthetic oil only. See Service Advisor for details. Approved Auto Repair Services CAA endorses select auto service outlets after they have passed rigorous examinations by qualified inspectors. Approved garages provide Members with a one year / 20,000 km warranty on parts & labour. In the event of a dispute over price or service, the AARS facility has agreed to let CAA be the final arbitrator. 11

12 CAA Membership Menu Basic CAA s Basic Membership is an introductory level of Membership. It provides access to our trusted emergency road service, as well as numerous travel, insurance, financial and personal protection services and benefits. Basic Membership is recommended for low mileage drivers. Basic Towing Allowance Primary Member: 10 km (5 calls) Associate Member: 10 km (4 calls) Plus Plus is an enhanced Membership level offering up to 250 km of towing in addition to our everyday benefits and savings. Plus is recommended for medium or high mileage drivers, frequent travellers or owners of special interest automobiles and motorcycles. Plus RV CAA Plus RV extends CAA Plus services to campers, motor homes, dual wheel pickups and trailers. You must be a CAA Plus Member to upgrade to Plus RV. Plus & Plus RV Towing Allowance Primary Member: 250 km (4 calls) 10 km (1 call) Associate Member: 250 km (4 calls) Premier Premier offers the highest level of Member benefits, including towing up to 500 km, 24-hour concierge service, worldwide medical support and more. Visit caaniagara.ca for more information about the benefits of upgrading to Premier. Premier RV CAA Premier RV extends CAA Premier services to campers, motor homes, dual wheel pickups and trailers. You must be a CAA Premier Member to upgrade to Premier RV. Premier & Premier RV Towing Allowance Primary Member: 500 km (1 call) 250 km (3 calls) 10 km (1 call) Associate Member: 500 km (1 call) 250 km (3 calls) Associate Membership Share the many benefits of your CAA Membership with anyone living in your household. Associate Members need only to show proof of living under the same roof as the Primary Member. Associates DO NOT have to be at the same Membership level as the Primary Member. Primary Members are allowed 5 emergency roadside service calls per Membership year. Associate Members are allowed 4 emergency roadside service calls per Membership year. A 48-hour waiting period applies for ALL Membership upgrades. Service Benefit Basic Plus and Plus RV Premier and Premier RV Up to 250 km Up to 500 km Up to 10 km RV - up to 250 km for campers, RV - up to 500 km for campers, Emergency Towing* motor homes, dual wheel pickups motor homes, dual wheel pickups and trailers and trailers Emergency Fuel Delivery Emergency Extraction Service Free delivery Free Free delivery and fuel to get to the nearest service station Second service vehicle & second driver Free delivery and fuel to get to the nearest service station Second service vehicle & second driver 88 Locksmith Service Up to $50 Up to $100 Up to $100 Motorcycle Coverage Light services only (boosts, air, gas) Towing up to 250 km & light services Towing up to 500 km & light services Travel Accident Insurance** $100,000 $500,000 $500,000 Trip Accident Assistance Up to $300 Up to $500 Up to $2000 (accident or breakdown) Legal Defence Reimbursement*** Maximum $50 Maximum $100 Maximum $100 Added Benefits Bike Assist - Emergency roadside service for your bicycle Bike Assist - Emergency roadside service for your bicycle - 24-hour concierge service - One-day rental car with tow - Worldwide medical support - Long distance calling... and more *In any direction from the point of breakdown. **When common carrier ticket is purchased through CAA. See page 12 for details. ***Traffic offences only. See page 12 for details

13 Member Protection Trip Accident Assistance If you are involved in a reportable motor vehicle collision more than 160 km away from home, we will reimburse you for unforeseen expenses resulting from that accident up to a limit of $300 for Basic Members and $500 for Plus Members. This benefit applies for up to 72 hours after the accident and covers one of the following: rental car (from a licensed car rental agency), or local lodging and meals, or commercial transportation to your destination or home. Receipts are required for expenses to be claimed, as well as a copy of the police insurance report. The Member must be driving at the time of the accident. Premier Members: see Premier handbook for information on Trip Accident Assistance. Travel Accident Insurance When purchasing airline tickets through CAA Travel, Members receive $100,000 travel accident insurance. Plus and Premier Members receive $500,000 insurance. Legal Defence Benefits If you are unjustly charged with a traffic offence anywhere in the world, CAA will reimburse Basic Members up to $50 and Plus and Premier Members up to $100 for legal fees to challenge the charges in court. Members must be found not guilty in a court of law or have the charges withdrawn to be eligible for the reimbursement (pleading guilty to a lesser offence is excluded). Parking offences are excluded. Violations incurred while driving a commercial vehicle are not covered. Receipts must be submitted within 60 days of the court date and the Member must be and remain in good standing at the time of the violation and court date. Valid once per Membership year. 14

14 Arrest Bond/Bail Bond CAA Niagara guarantees the appearance of its Members in court, when required. The CAA Membership card can be accepted against an arrest bond, only in the U.S., up to $5,000 to secure a bail bond, for any traffic violation excluding violations involving driving while under the influence of alcohol, drugs or narcotics; failure to appear for violations; driving on a suspended/revoked driver s licence; hit and run; failure to present evidence of insurance; illegal use or falsification of licence or registration; engaging in a felony; attempting to elude police; or while driving a vehicle used for commercial purposes. For assistance call Theft and Hit-and-Run Rewards A reward of $500 is offered to any person who provides information leading to the arrest and conviction of any person who steals a Member s car, boat (excluding outboard motor) or snowmobile, or of a hit-and-run driver who causes personal injury to a Member (police, vehicle owner(s) and immediate family are excluded from the reward). CAA Magazine Stay up-to-date with the latest news in lifestyle, travel and cool car stuff, plus enter exclusive contests with CAA Magazine. CAA Magazine is delivered to your door four times a year. An eco-friendly, e-edition of CAA Magazine is also available. Check out caaniagara.ca to learn more. 15

15 Emergency Road Service Emergency Road Service is available 24 hours a day, seven days a week and is designed to assist you in an emergency when the vehicle you are either driving or riding in becomes disabled. Please take a few minutes to review the Emergency Road Service provided by CAA Niagara. Your coverage reflects your level of Membership. See page 10 for details. How to Obtain Emergency Road Service In Niagara Online (Grimsby) *222(cell phones - Canada only) When Travelling in Canada or the U.S CAA-HELP ( ) *222 on your cell phone will reach the nearest CAA dispatch centre toll free (Canada only) Download the ERS iphone app at For faster service, please have the following ready: CAA Membership number Location of vehicle Nearest cross street Phone number Year, make and model of vehicle and plate number Problem with vehicle Photo ID and CAA Membership card must be presented to CAA service operator for service to be rendered. The Member must remain at or near the vehicle to receive service. If the problem is resolved before the service operator arrives, please notify CAA immediately to cancel the request, as each service call is charged to the Club and against your record, whether completed or not. Do not call a local garage or towing company unless CAA service is unavailable, otherwise full reimbursement of service delivery costs will not be possible. Remember, CAA covers you in any vehicle 16

16 With your Membership, Emergency Road Service will be provided without charge to the nearest available facility. Your service call will include a trip to the disabled vehicle and a reasonable amount of time at the scene to make your vehicle operable. We select facilities for their ability to handle service calls, but we cannot guarantee that these facilities will always have the parts and equipment to make repairs. When your vehicle cannot be made operable by providing the services listed in this guide, CAA/AAA will assist you in finding the nearest open place of repair. If a repair facility cannot be located, CAA/AAA will assist you in obtaining lodging or alternative transportation, which will be at your own expense. Premier Members: see Premier handbook for information on Trip Accident Assistance. Charges for service that exceed the benefits listed will be at the prevailing hourly or mileage rate of the region where service is provided. For your protection, service cannot be provided to unattended vehicles. PLEASE NOTE: CAA Niagara cannot guarantee transportation for drivers and passengers when an Emergency Road Service call is made. At your cost the club will, if possible, arrange transportation for drivers and passengers. During severe weather conditions, civil disturbances or national emergencies, service may be temporarily suspended. In some instances, Emergency Road Service is provided by preferred suppliers. Responsibility for loss, damage or unsatisfactory workmanship remains with the facility providing the Emergency Road Service. Eligible Vehicles Service applies to all properly-licensed, plated, insured, fourwheeled, motor-driven passenger and recreational type vehicles (vans, campers and motor homes). It applies only if those services can be safely delivered. Dealer plates and trip permits are eligible for Basic, Plus or Premier service, depending on level of Membership. Dual wheel campers/motor homes are eligible for all Basic, Plus and Premier services except towing, extrication/ winching and tire service. Dual wheel unloaded pickup trucks are eligible for all services except tire service. Rented passenger vehicles and commercial vehicles are eligible for service. Taxis, limousines, cubed vans and dual wheeled cubed vans are not eligible under any CAA Membership. In instances when your vehicle becomes disabled while towing a light duty trailer, service will be provided for the trailer. You may be required to pay for trailer towing. Fifthwheel trailer requires CAA Plus RV or Premier RV coverage. Plus or Premier coverage is required for Motorcycle towing*. *Motorcycle towing in the U.S.A. must be paid for by the Member and submitted to CAA Niagara for reimbursement. Reimbursement form is available at caaniagara.ca or any CAA Niagara Branch 17

17 Plus RV and Premier RV Memberships* are designed for recreational type vehicles and is required when the applicable vehicular unit has more than four wheels. Vehicle definitions: Motorized RVs: A recreational vehicle driving under its own power that is not towed behind another vehicle. Dual Wheel Trucks: Any truck with more than four wheels, provided the truck is classified as an RV, meaning that it must be of the passenger, pleasure or recreational type. Fifth Wheels: Trailers towed by trucks with a fifth wheel hitch. Trailers: Trailers can be one or two axle units. They can be equipped to be towed with a ball hitch attached to the tow vehicle or by using a fifth wheel. Travel trailers regardless of the configuration qualify for service throughout North America. When towing other trailers (boat, motorcycle, horse, snowmobile) in the U.S. members must pay and claim reimbursement for service. Bus Conversions: School buses or coach-type buses converted into recreational vehicles. Van Conversions: Vans converted to include a sink, stove, bed or fridge. Truck and Slide-In Camper: Typically, a pick-up truck with camper unit affixed. RV coverage applies when both units are being towed, or if truck has six wheels. Emergency Services The following emergency services will be provided to place your vehicle in a drivable condition. If these attempts are unsuccessful after a reasonable effort by the service provider, the towing service provision will apply. Flat Tire Service & Repair When circumstances allow, CAA can provide a temporary tire repair on the spot to get you and your family on the go. When we can t repair your tire, and your vehicle s spare tire is inflated and serviceable, the tire will be installed to replace your flat tire. If no inflated spare tire is available, or if your wheel has more than 6 lug nuts, your vehicle will be towed in accordance with your level of membership. 18

18 Battery Service Don t let a dead battery slow you down. We ll install a new battery right at the roadside. Convenience: CAA Battery Service comes to you Quick testing & installation by a qualified technician Member-exclusive pricing Batteries made with recycled lead & recycled plastic 3-year free replacement warranty Free recycling of your old battery Visit caaniagara.ca for an instant quote or call to request CAA s Battery Service Battery Boosts A boost will be provided in an attempt to start your vehicle. If the vehicle cannot be started within a reasonable amount of time, towing provisions will apply. Fuel Delivery A limited supply of fuel will be delivered to your vehicle to get you to the nearest service station or your vehicle will be towed, in accordance with the towing provisions of your Membership level, to a facility where fuel is available. Specific brands or octane ratings cannot be promised. The cost of the fuel will be based on pump prices current at the time of delivery. CAA Plus, Plus RV, Premier & Premier RV Members receive a limited amount of fuel, free of charge. Basic Members pay for fuel. Mechanical Adjustments Minor/temporary adjustments, not requiring parts or supplies, will be made in an attempt to enable your vehicle to operate safely under its own power. If the vehicle cannot be placed in safe driving condition, the towing provisions will apply. Lockout Service If your keys are locked inside the vehicle, a service provider will be sent to gain entrance. If your keys are lost, broken or the service provider cannot gain entrance to your vehicle, locksmith service or reimbursement for the locksmith service up to $50 will be provided. In cases where the vehicle cannot be made operable, towing service will be provided in accordance with CAA Niagara towing provision. CAA Plus and Premier Members receive up to $100 for work needed to make the vehicle operable. 19

19 Extricating/Winching Your vehicle will be extricated/winched when it can be safely reached from a normally travelled or established thoroughfare. If special equipment, additional manpower or vehicles are required, the associated costs may be at your expense. CAA Plus and Premier Members are covered for a second vehicle and operator for up to one hour at the scene. Towing Service When your vehicle cannot be safely driven after attempting any of the listed emergency services, your vehicle will be towed to the ERS facility rendering the service or a repair facility en route, or 10 km in any direction from the point of disablement at no charge. CAA Plus Members will be towed to a repair facility of your choice up to 250 km (500 km for Premier Members) in any direction from the point of disablement. Emergency Repair Cheque Assistance Your personal cheque for up to $400 will be accepted by any independent contract facility providing emergency services or repairs for CAA Members. A valid Membership card must be presented at the time of payment. Only a personalized cheque matching your Membership Card will be accepted. Alternate Service If you have followed the procedure outlined to obtain Emergency Road Service, and CAA service is not available, you may obtain your own service; pay for it and submit the original receipt and reimbursement form to CAA Niagara within 30 days. Reimbursement will be based on the prevailing commercial rate for the region where the vehicle was disabled. When CAA service was available but alternative service was obtained, reimbursements will be based on CAA contract rate for the area where the disablement occurred. In instances where CAA contractor access is legally restricted (toll roads, limited access highways), full reimbursement will be provided for covered services. This applies to all Membership levels. 20

20 Emergency Road Service Limitations CAA does not provide: Service to loaded or altered vehicles where the provision of the service may jeopardize the load or damage the vehicle. Service to unattended vehicles unless pre-authorized. Services that may be chargeable to an insurance company as the result of a fire, theft or vandalism. Second or additional trips by the service person on any call, including retows. Service to a vehicle that: is abandoned or stolen; is to be towed to a salvage yard; has failed a safety inspection; is impounded due to a legal infraction; is unplated or unlicensed. Service to a vehicle willfully driven into an area not regularly travelled, e.g. vacant lot, open fields, beaches, impassable private or recreational roads, yards, mudfilled or snow-filled driveways or alleys (service persons will not shovel snow), construction sites or other locations that cannot be reached safely. Service to school buses and vehicles for hire, identified as taxis and limousines. Impound and storage fees due to towing as a result of infractions of local ordinances or laws. Costs of parts, labour and repairs. Guaranteed appointments or arrival times for service calls. Emergency Road Service Call Allowance To ensure fair and efficient service to all Members, CAA has reasonable limitations and regulations as set forth by its officers and directors acting in the interest of all Members whose Membership dues pay for all services. Emergency Road Service benefits will be suspended to Primary Members who exceed five Emergency Road Service calls during a Membership year and to Associate Members who exceed four Emergency Road Service calls per Membership year. Members who reach these limits will be offered service at a special rate, which must be paid at the time of service. Bike Assist Roadside Service for your Bicycle FREE for CAA Niagara Members Simply call *CAA (*222) Service limitations apply 21

21 Additional Information Membership Renewals You will automatically receive a renewal notice before your Membership expiry date. If a Membership is not renewed by the expiry date, the Membership is considered to be lapsed, and service can only be provided upon renewal. This applies to the entire range of CAA services. Memberships can be renewed online at caaniagara.ca, at major bank websites, by telephone banking, by credit card over the phone or by cheque, cash, credit card or debit in person. Past due renewals are subject to an enrollment fee. Express Renewal Ensure you re never without the safety and security of CAA by enrolling in Express Renewal. Your credit card will automatically be charged your Membership dues each year at renewal time, and you will have the peace of mind that comes with knowing your CAA Membership never expires. Enroll in Express Renewal and we ll give you $5 off the cost of your next Membership renewal*. Call to enroll. *One-time savings only. Not available to CAA Niagara Members already enrolled in Express Renewal. Money Back Guarantee There is a money-back guarantee if you are not satisfied with our services during the first 30 days after joining CAA Niagara or renewing your Membership. All requests must be made in writing and include your Membership card. Refunds will not be granted if emergency roadside service has been used during the first 30 days of Membership. A $20 administration fee applies and the enrollment fee is non-refundable. Remnant portions of an active Membership are non-refundable, but they are fully transferable to a non-member resident of the Niagara region. Moving or Transferring Out of Territory Members moving out of CAA Niagara s territory (the Regional Municipality of Niagara) must notify CAA Niagara of their new address. Memberships remain active until the end of their renewal date when they are transferred to the Member s new Club. CAA Niagara will notify your new CAA/AAA Club so they can contact you to renew your Membership. Changes To Your Membership Changes to your Membership - such as name, address and phone number - can be made at caaniagara.ca or by calling or visiting any CAA Niagara Branch. Membership Cards CAA Members receive a Membership card that corresponds with their level of coverage. Cards are valid for three years, though the Membership is still renewed annually. If your CAA card is lost or stolen, you can obtain another card by calling or visiting any CAA Niagara Branch. Your new card will be mailed directly to your home. 22

22 Privacy Pledge Our commitment to respect and protect your personal information We identify the purposes for collection of personal information at or before the time the information is collected. You can choose not to provide us with some or all of your personal information. However, this choice will limit our ability to provide you with products, services or information that you request or that could be offered to you. Your personal information is kept as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. You have the right to review your personal information collected by us and to correct or amend the information if it is not accurate. On occasion, you may receive information about savings and value-added offers from companies that meet our high quality standards and have committed to respecting your privacy as a CAA Niagara Member. We respect your right to control the marketing information you receive from us, and with regard to telemarketing, you may wish to use these ways to opt-out: The National Do Not Call List ( ); CAA Niagara s internal Do Not Call List (dnc@caaniagara.ca); Canadian Marketing Association s Do Not Contact Service (the-cam. org). If you have any questions or concerns about our privacy practices, please notify us in writing at the following address: Chief Privacy Officer CAA Niagara 3271 Schmon Pkwy. Thorold, ON L2V 4Y6 CAA Niagara s towing benefits exceed those of other CAA Clubs. Additional up-front fees may apply when receiving service outside of Niagara. These will be reimbursed according to CAA Niagara s rates and limitations., CAA, CAA logo, CAA Plus, CAA Premier, CAA Travel, CAA Tuxedo Tours and ERS trade-marks are the property of, and use is granted by, the Canadian Automobile Association. Show Your Card & Save, TourBook and TripTik trade-marks are owned by, and use is granted by, the American Automobile Association. CAA Winter Festival of Lights, Petro-Canada, PETRO-POINTS, Husky, MasterCard, GOT- JUNK?, Payless ShoeSource, Hertz, Krown Rust Control, NAPA, Glen Merritt Collision Limited, Wildfire Grillhouse & Lounge, Manor Cleaners, Gap, LensCrafters, Manulife Financial, Drive Clean, Best Western, Starwood Hotels and Resorts, Hyatt, Hilton, Marriott, Canada s Wonderland, Walt Disney World, Ontario Science Centre, Darien Lake Theme Park Resort, Universal Orlando Resort and Wild Water Works logos are owned and/or registered trademarks of the respective companies. All monetary amounts listed in this publication are in Canadian dollars and subject to change without notice. Offers, partnership programs and services listed are subject to change without notice. 23

23 P.O. Box 1440, St.Catharines, ON L2R 6S5 For Emergency Road Service please call: CAA-HELP ( ) *222 on your cell (Canada only) CAA Niagara Branches: Grimsby 155 Main St. E. Grimsby, ON L3M 1P Niagara Falls 6788 Thorold Stone Rd. Niagara Falls, ON L2J 1B St. Catharines 76 Lake St. St. Catharines, ON L2R 5X Thorold 3271 Schmon Pkwy. Thorold, ON L2V 4Y Welland 440 Niagara St. Welland, ON L3C 1L Lake Street, St. Catharines Information contained in this publication is subject to change without notice. July