Member. Benefits & Services. For everywhere you go today Go with CAA.

Transcription

1 Member Benefits & Services For everywhere you go today Go with CAA.

2 I didn t know CAA could do all that! It s a comment we hear often from members about the many services and benefits that come with their CAA membership. To ensure that you get the most from your membership, take a moment to review the information in this guide. CAA Manitoba has grown but our focus remains the same. We re a membership-based association dedicated to serving the needs of our members, now more than 195,000 strong!

3 Table of Contents Your Membership Membership Coverage 2 Show Your Card & Save 3 Save with CAA Dollars 4 CAA Travel Savings 5 CAA Travel Planning 5 Locksmith Service 5 Your Automotive Benefits Approved Auto Repair Services 6 Vehicle Inspection Service 7 Automotive Advisory Services 7 Consumer InfoKits 7 CAA Battery Service 7 Emergency Road Service 8 Membership Benefits 9 CAA Plus RV Membership 11 CAA Premier & Premier RV 11 Liability 12 Your Travel Cruises & Tours 15 Special Savings 16 CAA Travel Money 16 Your Insurance Health & Dental Plan 18 Home & Property 18 Travel Health Insurance 19 Personal Accident 19 Your Voice Member Magazine 21 Advocacy 21 Road Safety Programs/Resources 21

4 2 Your Membership Your CAA membership provides you with all benefits and services. This includes Emergency Road Service (ERS) for any vehicle you re in yours, a friend s, or even a rental. Because membership covers you, not your car, nonmembers are not covered if they are driving your car. To request CAA Emergency Road Services: 1. Have your CAA card handy when you make the call. 2. Present your membership card with your driver s licence. Benefits Premier and Premier RV Plus and Plus RV Classic Roadside Assistance FREE* FREE FREE Towing Up to 320 km Up to 160** km Up to 5** km (for one tow) Up to 160** km (for up to four tows) Fuel Delivery Free Delivery Free Delivery Free Delivery & Fuel & Fuel Locksmith for Vehicle Up to $100 Up to $100 Up to $50 TripTiks, FREE FREE FREE TourBooks, Maps Travel Accident Up to $500,000 Up to $500,000 Up to 100,000 Insurance Trip Interruption Up to $2000 $600 $300 (accident & (accident only) (accident only) breakdown) Drive You Home Bike Assist Vehicle Return Benefit Up to $500 Two-Day Complimentary 3 Rental Car with Tow Worldwide 3 Concierge Service Ride Assist 3 Worldwide Travel 3 & Medical Assistance Dedicated Toll Free 3 Telephone Number Rechargeable Prepaid 3 Long Distance Card with 60 Free Minutes One Free Year of Hertz #1 3 Club Gold Membership *All Premier Members, including each Premier Associate, are entitled to receive up to 5 Roadside Assistance calls per Membership year. **The vehicle will be towed to the responding facility, a facility on the return route, or to any destination you choose within 5 km for Classic coverage, and 160 km for Plus and Premier. Premier Members are entitled to one tow up to 320 km. ***There is a 7-day transition period on upgrading to a Plus, Plus RV, Premier, or Premier RV membership during which time towing distance will be restricted to the Classic membership 5 km limit.

5 Five Membership Plans 3 CAA offers a choice of coverage to suit your needs! So, whether you drive a little, or drive a lot, ensure you have the right coverage (see page 9). All in the Family Your spouse, child, or any other drivers in your household can become Associate Members for a reduced rate. And they ll enjoy all the benefits of CAA, too! Your CAA Membership Card Although your membership is renewed annually, your card is issued for a four-year period. Gift Memberships Share CAA with others through gift memberships, available year-round at any CAA Service Centre. It s the perfect way to show someone you care, all year long. Express Renewal CAA offers a quick and easy way to renew automatically! Express renewal is available by either credit card or pre-authorized payment, and you can sign up at any time, prior to your expiry date. Call with your membership number and the number of the credit card you would like billed for your renewal it s just that easy to make your way into the express lane! Membership Refunds CAA Memberships are fully refundable within the first 30 days of joining or renewing. The amount of the refund will be based on your annual dues paid less any services rendered in the first 30 days plus the administration fee. Payment Options Ask about our monthly payment plan. Show Your Card & Save The Show Your Card & Save program offers you the opportunity to take advantage of substantial savings. It s easy to reap the added rewards of membership. You can save at a wide variety of establishments, attractions, retailers and merchants throughout North America, Europe, Korea and Mexico. Just show your valid CAA membership card at businesses that participate in the Show Your Card & Save Program. By utilizing the savings available to you through

6 4 the Show Your Card & Save program, you can easily save the cost of your CAA Manitoba membership renewal fee. Participating partners offer you immediate savings at point of sale or provide you with the opportunity to earn CAA Dollars for every purchase that you make. CAA Manitoba s Show Your Card & Save program is always growing. Be sure to check /savings often for exciting new partners and offers. Save with CAA Dollars What are CAA Dollars? Exclusive to CAA Members, CAA Dollars are stored in your Membership account. One CAA Dollar equals one Canadian dollar (at time of redemption). Redeem CAA Dollars toward your next CAA membership or many other products and services, including vacations. Here are some of the ways to earn CAA Dollars: 1. At Husky & Mohawk Simply present your CAA membership card at Husky and Mohawk at time of purchase it s automatic! 4% on the total amount spent at Husky House Restaurants 3% on the total amount spent on in-store merchandise*, car washes and car repairs 2 cents per litre on premium fuel purchases 1 1/2 cents per litre on regular** fuel purchases BONUS purchase 125 litres or more in a month and earn an additional 1/2 cent per litre, (back to litre 1) 2. With a CAA MasterCard Exclusive to CAA members, earn while you spend with one of the three great new CAA MasterCards. The best part is the CAA Dollars you ll earn that you can put towards travel merchandise, insurance or your next membership renewal. Choose the card that best suits you: CAA Premium MasterCard, CAA No Fee MasterCard or CAA Low Rate MasterCard. Visit us online at or visit your local CAA office for full details. * Except for tobacco and lottery tickets ** Regular fuel is defined as the lowest priced fuel at Husky or Mohawk locations. Diesel, propane and natural gas are considered to be regular fuel. Valid Membership card must be presented at time of purchase. In an instance where you forget to present your Membership card, please submit your receipt to any CAA centre within 30 days, and the CAA Dollars will be applied to your Membership account. Bulk purchases, in-station accounts, and purchases made with Husky Route Commander cards do not qualify to earn CAA Dollars. Commercial customers who present their CAA membership card and pay for fuel purchases with a Husky or Mohawk Commercial Card, a Fleet Card, or a Company (private label) credit card earn 1% in CAA Dollars for the total amount spent. (These CAA Dollars will be stored in your Membership account, however, will not be included to earn the additional 1/2 cent pre litre)

7 3. Double-Dipping Use both your CAA membership card and CAA MasterCard at Husky or Mohawk and get a bonus of up to 1.5% from CAA MasterCard. CAA Travel Savings Exclusive to members, CAA offers a world of travel savings including: special discounts at thousands of hotels across North America; special rates on car rentals; the best cruise deals guarantee; and FREE TourBooks and CampBooks. CAA Travel Planning Speak with one of our travel planning experts to find the trip that best suits you. As a CAA member, you re entitled to the best tools for planning your vacation! CAA s comprehensive maps are free to members, and available by province, state, region, and selected cities. Our unique TripTiks are a strip map guide customized for your preferred route. Our CampBook and PetBook are guides to CAA/AAA approved camping, RV facilities (public and private), and pet-friendly hotels in Canada and the U.S. And our TourBooks describe key points of interest, attractions and activities and tell you where to look for special member discounts. It s also a list, updated annually, of CAA/AAA-approved restaurants and accommodations, and our own diamond-scale rating. Locksmith Service If you ve moved and would like a new set of locks or if you simply lock yourself out of your home CAA s Residential Locksmith Service will deliver! By appointment only, CAA s highly-qualified, bonded and insured Locksmith Technicians will come to your door during weekday business hours and install the latest in home security hardware including: Deadbolts Lock sets Security strikes Door wrap-around hardware Re-keying existing locksets and deadbolts Cut automotive chip keys Bump proofing of residential locks This residential service is available to all in the Winnipeg area. CAA members receive a 10% discount on hardware. Call for your complimentary quote today. 5

8 6 Your Automotive Benefits Our Emergency Road Service (ERS) is among the best in North America! And it remains the No. 1 reason why people join and remain a member of CAA Manitoba. 24 hours a day, 365 days a year we re there for you! Approved Automotive Repair Services (AARS ) This network of CAA-approved facilities throughout Canada provides a full range of automotive services and repairs. Our CAA-Approved Auto Repair sign is a sign of integrity! For members, service or repairs at an AARS facility have a minimum one year warranty or 20,000 kilometres. For a directory listing of CAA Manitoba AARS facilities, contact us, or check our website () *

9 7 Vehicle Inspection Service Participating AARS facilities also offer a CAA Pre-Purchase Vehicle Inspection at special member rates. It goes beyond the Provincial Safety Inspection to identify potential problems, particularly in the power train. For a complete list, call our TeleCentre or visit any CAA Manitoba Service Centre. Automotive Advisory Services Advice on buying, selling and leasing vehicles for CAA members only! Call in Winnipeg or Mon-Fri 7:30 a.m. 3:30 p.m. New and used car pricing Recalls and Technical Service Bulletin information Winter products and survival tips Custom vehicle maintenance schedules, diagnosis and used vehicle values available online at Consumer InfoKits Free to CAA members, these information packages are full of helpful tips on a variety of topics: New Vehicle: Buying or Leasing Used Vehicle: Buying and Selling Winter driving Auto Theft Protection Trailers & RVs CAA Battery Service Testing, delivery and installation at your convenience! CAA Battery Service is designed to eliminate hassles and inconvenience when you experience trouble with your vehicle s battery we ll get you started and keep you going. CAA Battery Service will deliver and install a premium battery that s right for your vehicle. Our competitively priced batteries are one of the best deals in the industry. Our batteries are backed by a 3-year free replacement warranty, plus a 3-year pro-rated warranty and no labour charges.

10 8 Emergency Road Services Help is simply one phone call away. In Winnipeg call Elsewhere in Manitoba, Canada and the U.S.A. call CAA.HELP ( ). Cellular users call toll-free *222 (*CAA). For your convenience, these numbers are located on the back of your CAA membership card. Please have the following ready when you call: 1) Your membership number 2) Location and description of the disabled vehicle 3) Type of problem you have (ie: Won t start? Stuck?) 4) Phone number where we can contact you 10 minutes before the service vehicle arrives 5) If necessary, where to tow the vehicle What is Emergency Road Service? Emergency Road Service (ERS) provides you (not your vehicle) with 24-hour Emergency Road Service anywhere in Canada or the United States. ERS is the assistance CAA provides to you when the vehicle you are driving or riding in is unable to operate safely due to mechanical failure. CAA s commitment is to make the vehicle operable at the location of breakdown or, if that is not possible, to tow it to a service facility. A service facility is defined as a garage equipped and staffed to provide general vehicle repair. If specialty repairs are required, CAA cannot guarantee they will be available at this service facility. ERS coverage provides towing to a service facility of your choice, free of charge, within a 5 km radius (or 160 km radius for Plus members). CAA will help you find a service facility if needed. If immediate repairs cannot be located, CAA will assist you to find lodging or alternative transportation (costs are your responsibility). CAA cannot guarantee that parts will be in stock or that repairs will be immediate. The cost of repairs are your responsibility. Our road service goal it to help the most members possible with common emergency problems we can solve. In fairness to all members, CAA reserves the right to refuse service, impose a surcharge or cancel a membership of any member who uses road service improperly or to excess.

11 Who Provides This Service? 9 ERS is provided by CAA s own road service staff or by affiliated CAA/AAA Road Service Contractors (who are neither employees nor agents of CAA) under contract to provide ERS to CAA members. While CAA is not responsible for acts or omissions of these independent contractors, CAA will assist you to resolve any complaints that may arise as a result of damage or unsatisfactory service. Membership Benefits CAA Membership (Classic) Emergency Road Service Benefits Include: Up to four Emergency Road Service calls per membership year. However, if your requirements happen to exceed the allotted four calls per year, there will be a charge for the extra services at reduced membership rates. Towing of your vehicle or the vehicle in which you are riding in, free of charge to a service facility of your choice within a 5 km radius of the point of breakdown, back to the service facility (if applicable) or any point of your choice along the direct route. You should always call ahead to ensure the service facility can accept the vehicle for service (CAA will help you find a service facility if needed). If you choose to have the vehicle towed to a location beyond these limits, or the service facility is unable to accept the vehicle, additional costs are your responsibility. Service to all properly licensed four-wheeled, motordriven passenger, pleasure or recreational vehicles (ie: vans, campers, motorhomes, and rented passenger vehicles). Exceptions are outlined in Emergency Road Service limitations. Arrangements will be made for trailers being towed at the time of the breakdown. Charges will apply for towing trailers. Dual-wheeled campers and motorhomes (two wheels on the front and four on the back) are eligible for all services except tire service, towing and extrication. Dual-wheeled unloaded pickup trucks (two wheels on the front and four on the back) are eligible for all services except tire service. Service on all public roadways (see Emergency Road Service limitations) and in situations that are not the result of illegal actions or accidents. Minor adjustments to enable the vehicle to proceed under its own power.

12 10 Battery boost to enable the vehicle to the nearest repair facility (towing provision will apply if vehicle cannot be started). Installation of a spare tire or, if no inflated spare is available, towing in accordance with provisions. Flat tire service does not include tire repair; additional trips to deliver a repaired tire; installation or removal of tire chains; mounting, dismounting or shifting of tires; or seasonal tire changeovers. Gaining access to the vehicle when the keys are locked inside. Fuel delivery service: A limited supply of fuel will be delivered to your disabled vehicle, enabling you to reach the nearest fuel station. The cost of fuel is your responsibility. Locksmith reimbursement: If the ignition key is lost or broken and the vehicle is inoperable, CAA shall provide reimbursement to you for locksmith service up to $50 (excluding parts). If necessary, towing will be provided in accordance with towing provisions. Extrication or winching of an eligible vehicle from a public roadway (exceptions outlined in Emergency Road Service Limitations). If special equipment, more than one truck, or more than one person is required, the associated costs will be your responsibility. If the vehicle cannot be safely operated after extrication, towing benefits will apply. Your personal cheque up to $400, or $250 U.S.D. will be accepted for emergency repairs and service that has been provided by any affiliated CAA/AAA contract facility. You must present your valid CAA membership card at the time of payment. The name on the cheque must match the name on the membership card. Optional Coverages Extended service coverage options are available at an additional cost for members who are upgrading from a Classic membership to either a CAA Plus* or a CAA Premier* membership. *There is a 7-day transition period on upgrading to a Plus, Plus RV, Premier, or Premier RV membership during which time towing distance will be restricted to the Classic membership 5 km limit. CAA Plus Membership CAA Plus coverage includes all of the ERS benefits as well as the following additional benefits: Towing up to 160 kms from the point of breakdown. If there is no repair facility (as defined earlier) within 160 kms from the point of breakdown, towing will be

13 provided to the nearest repair facility beyond these limits (additional charges will apply). 11 Extrication or winching includes the services of a second tow truck and driver for up to one hour if required. If the vehicle cannot be safely operated after extrication, CAA Plus towing benefits will apply. Up to $100 reimbursement for locksmith service, excluding parts. Fuel delivery service: (as outlined under the ERS Benefits). Fuel will be provided at no cost to the member. Service and/or towing for motorcycles. CAA Plus RV Membership CAA Plus RV coverage includes all of the ERS Benefits as well as the following additional benefits: Service and/or towing for dual-wheeled motor homes, bus/van conversions, fifth wheels, dual-wheeled pick-up trucks and campers, and trailers being towed at the time of breakdown. (See Emergency Road Service Limitations) Towing up to 160 km from the point of breakdown. If there is no repair facility (as defined earlier) within 160 km from the point of breakdown, towing will be provided to the nearest repair facility beyond these limits (additional charges will apply). Extrication or winching includes the services of a second tow truck and driver for up to one hour if required. If the vehicle cannot be safely operated after extrication, CAA Plus RV towing benefits will apply. Up to $100 reimbursement for locksmith service, excluding parts. Fuel delivery service: (as outlined under the ERS Benefits) Fuel will be provided at no cost to the member. Tire service: Towing provisions will apply in the event the service provider cannot safely change or remove the flat tire. CAA Premier Membership & CAA Premier RV Membership Interested in the highest level of CAA service? Premier service details are contained in a separate handbook. To find out if Premier Membership is right for you, please call ( ), visit one of our Service Centres or go to /premier. *There is a 7-day transition period on upgrading to a Plus, Plus RV, Premier or Premier RV membership. During this time, towing distance will be restricted to the Classic membership 5 km limit.

14 12 Liability Certain types of American and foreign-made cars (especially those with fiberglass bodies) and vehicles with owner-made modifications are difficult to tow without the chance of causing damage. In such cases, you may be asked to sign a damage waiver release. NOTE: Any damages resulting from ERS service must be reported to CAA within 24 hours and before any repairs are done. CAA reserves the right to refuse claims submitted more than 10 days after an incident. Emergency Road Service Limitations Our road service goal is to help the most members possible with common emergency problems we can solve. Please remember the word emergency and you ll understand how we define what s covered and what s not by your membership. In fairness to all members, CAA reserves the right to refuse service, impose a surcharge, or cancel the membership of any member who uses road service improperly or to excess. CAA coverage does not apply to the following non-emergency situations: Service cannot be provided to an unattended vehicle unless pre-authorized by CAA. You must be present with the vehicle when the service provider arrives unless circumstances acceptable to CAA prevent you from being present. Towing from a repair facility when repair work has already been initiated. Towing when the vehicle was originally towed into the repair facility by CAA. Second or additional trips on any one Emergency Road Service call. Service on temporary winter roads. Service to vehicles in any unsafe or normally untravelled area, as well as off-road and private areas. This could include snow-filled driveways or alleys; construction sites or other locations which cannot be reached safely; open fields, beaches, riverbanks and floodways; private logging roads. Taxi cabs, limousines, school buses, small buses or vans used for public transit (including Handi-Transit) or trailers used for commercial purposes. Service to loaded or altered/modified vehicles, if service could jeopardize the load or damage the vehicle. Service by appointment. Service is first-come, first-served. Maintenance and repair service to vehicles, other than minor emergency repairs or CAA Battery Assist service.

15 Delivery or taxi service for members. At your request and expense, however, CAA Manitoba will arrange for you to be transported to or from the disabled vehicle. Collision towing, where Manitoba Public Insurance (MPI) policy preempts CAA from delivering collision towing services. This must be arranged with MPI. Towing service to or from a salvage yard or service to a vehicle, which has failed a safety inspection. Towing service may be available on a cash basis. Service to vehicles used in competition and drag races or on one ton cube vans. Towing a vehicle to or from a storage facility. Towing service may be available on a cash basis. Reimbursement Policy We make every effort to prepare for special circumstances, such as unfavourable weather. During extreme weather conditions, however, service requests may overload our phone lines. If you are unable to receive service from CAA, or its affiliated contractors, we ll reimburse you for services provided by another facility. ERS reimbursement forms are required and can be obtained at CAA Service Centres. Receipts must accompany reimbursement form. Receipts need to include payment documentation, and contain Member s full name, correct address, vehicle year, make and model, as well as the full name and current address of the licenced Service Facility. Submit your original receipt (photocopies and faxes cannot be accepted) within 60 days to: CAA Manitoba ERS Reimbursement Services 870 Empress Street P.O. Box 1400 Winnipeg R3C 2Z3 Please note: Reimbursement is provided according to your level of membership, and is based on commercial rates for the area. 13 Since ERS coverage does not apply to repairs or labour charges, these are not reimbursable and should be shown separately from ERS expenses on your receipt. CAA cannot provide reimbursement when service limitations apply. Remember: Always call CAA first! If you use a facility other than CAA or its approved contractors, reimbursement may be denied.

16 14 Go with CAA. Your Travel Travelling? Make CAA Your First Stop! We ve been taking care of travellers for more than a century! We have travel packages tailored to meet your needs. As a full-service agency, CAA Travel offers expert advice, personalized service and the most up-to-date travel information. We specialize in cruises, tours, leisure and active holidays, and are famous for our escorted cruises. After all, CAA/AAA is the largest leisure travel agency in North America!

17 Cruises Your Travel Whether you re a first-time cruiser or seasoned mariner, CAA Travel offers a variety of cruise packages and itineraries Travelling? from luxury liners to more intimate yachts. Our member-exclusive Make CAA prices Your and benefits First are Stop! the best in the cruise industry. As well, CAA Travel has been recognized by We ve Holland been America taking as care one of the travellers top 100 for independent more than travel a century! agencies We in have North travel America. packages Why not tailored try one of to our popular escorted cruise departures. President s Cruises are meet specially your needs. selected As and a hosted full-service by our agency, CAA President! CAA You ll Travel love offers our best expert cruise advice, deals personalized guarantee. service Group and the Vacations most up-to-date travel information. We Are specialize you considering in cruises, taking tours, a holiday leisure with and friends active and family? holidays, Travelling and are with famous a group for of our like-minded escorted individuals cruises. has After become all, CAA/AAA a hot trend! is the Group largest travel leisure easier travel then ever when we help with all the arrangements. You ll appreciate agency in the North added America! companionship and security of an escorted tour and you re still able to customize your travel to include the special events and features important to you. We can also help customize a holiday for a group of your friends and family from a family heritage vacation to a literary holiday for members of your book club. Extended-Stay Vacations Several weeks away sure shortens our winter that s why long-stay vacations are becoming so popular. You can live like a local and soak up the culture of another country, or simply get away to a warmer climate! Ask CAA Travel about our selection of long-stay vacations. Book Online Whether you re looking to go to Vancouver or Varadero, we ve got the online tools to help! Shop and complete your travel purchases online for: last-minute specials scheduled flights package holidays hotel reservations charter flights car rentals cruises Family Vacations Kids need a holiday? CAA Travel can help craft your ideal family vacation. We ve got plenty of energy and ideas to make it a memory that lasts a lifetime! 15

18 16 Accommodation Reservations Vacation planning has never been easier! CAA will help plan your route and make hotel reservations throughout Canada and the U.S. Call or visit any CAA Service Centre. Ask us about our member exclusive, prepaid hotel rates. Car Rental Members save up to 20% on Canadian, U.S. and International rates. In addition to the discount, your CAA membership also entitles you to exclusive coupons for upgrades and dollars off. Look for Hertz coupon specials in the CAA magazine or call us. Members enjoy great savings with CAA s Pre-Paid Program from Hertz. Daily and weekly rates are available you pay a flat rate, plus gasoline, then hit the open road in the comfort of a brand new vehicle. Just think of the mileage you ll save on your car back home! Attraction Tickets Get year-round fun and special member discounts before you go! Members can purchase discounted tickets at CAA for some of the most popular attractions in Canada, Florida, California, Texas and Virginia. Tickets must be purchased in advance, as these offers are not available at the park gates. Please call any of our CAA Service Centres for details on: Niagara Falls SeaWorld Busch Gardens Valley Fair Disneyland Universal Studios Disney World Discovery Cove Paramount Canada s Wonderland Aquatica CAA Travel Money When travelling internationally, it just makes sense to take a combination of money for convenience and security. The best mix includes local currency, traveller s cheques, a credit card and a prepaid travel card. How much you take will, of course, depend on your budget, destination and personal spending preferences. CAA Manitoba offers a wide range of TravelMoney products, including:

19 American Express Travelers Cheques Receive NO-FEE Travellers Cheques! A safe alternative to cash, available in Canadian, U.S. and Cheques for Two (US funds only). 17 Foreign currency Order cash for almost any country in the world. Arriving in a foreign country with no local currency can be risky. Order your banknotes from more than 100 different countries, with delivery of most currencies within 72 hours. CAA Visa Travel Money Card The CAA Visa Travel Money Card is a prepaid CDN Dollar card that is accepted at millions of Visa merchants and Visa ATMs around the world. Forget about standing in long lines at banks, having to exchange money abroad to buy a meal or finding a bank that is open when you want to excange money. Passport Photos & International Driver s Permits (IDPs) IDPs are available only at CAA! Plus, you can pick up your passport application form and have your passport photo taken at all CAA Service Centres. Out-of-Province Emergency Medical Insurance Did you know that your provincial health insurance might not cover all of your expenses outside Manitoba, even when travelling to other parts of Canada? CAA offers several out-of-province travel health plans, including our own exclusive Away From Home. Merchandise With our special member pricing, members save at CAA on a fabulous array of travel and automotive items including luggage, guidebooks, travel games and accessories. Check out caamanitoba.com/shop on our website or at any CAA Service Centre.

20 18 Your Insurance Home & Property Insurance Protect your home and contents with insurance packages home made for you! Save with qualifying discounts on our comprehensive line of insurance designed to provide peace of mind for Home, Tenant, Condominium, Farm, Seasonal Dwelling and Mobile Home insurance. We offer a number of payment options including a monthly payment schedule which allows you to spread your payment over the year. Call any CAA Manitoba Service Centre for a free no-obligation quote, or request one online. Health & Dental Plan This plan offers comprehensive supplementary health and dental care coverage for individuals, couples and families. It offers affordable protection against unexpected healthcare expenses and lets you choose the type and level of coverage that meets your needs. You build your own plan one that s right for you and your family. Underwritten by Manulife Financial. Contact Manulife at or request a quote online. Life Insurance Plans Exclusive to CAA members, CAA s range of life insurance programs provide a host of important and valuable benefits to protect you and your loved ones now and in the future. Life insurance can be one of the most important purchases you make. The plans offer a variety of insurance solutions no matter what stage you are at in life. Underwritten by Manulife Financial Contact Manulife at or request a quote online. Travel Accident Insurance When you book with CAA Travel, you re automatically protected with Travel Accident Insurance! Coverage provides up to $100,000 ($500,000 for CAA Plus members) for loss of life or dismemberment. Complete details are provided at time of ticketing.

21 Critical Illness Insurance 19 This CAA member-exclusive plan pays a lump sum in the event you are diagnosed with a life-threatening critical illness. The plan offers an Assistance Service Benefit, which gets you the care you need by putting you in touch with the doctors and centers specializing in your conditions, regardless of where they are in the world. Underwritten by Manulife Financial call or request a quote online. Out-of-Province Emergency Medical Insurance CAA Manitoba recommends emergency medical insurance for anyone travelling anywhere outside of Manitoba, as not all medical expenses may be covered by our provincial government health plan. CAA Manitoba offers several out-of-province policies at competitive rates, including our member-exclusive Away From Home. Personal Accident Insurance CAA Manitoba offers members personal accident insurance that provides financial protection when accidental death or dismemberment results from an accident. Coverage is available in amounts of $15,000, 30,000, $50,000 or $100,000. Contact any CAA Manitoba Service Centre or visit for more information. Trip Accident Assistance If you re more than 160 kms from home and your trip is delayed due to a accident, and if your vehicle is rendered inoperable for more than 24 hours we ve got you covered! CAA will reimburse you up to $300 (up to $600 for CAA Plus Members) for expenses related to meals, accommodations or alternative commercial transportation for the first 72 hours after the accident. One claim per vehicle can be submitted within 60 days and must be accompanied by original itemized receipts and a copy of the police or accident report. 365/On-The-Go Travel Accident Insurance The plan protects you worldwide, 365 days a year, against accidental death, dismemberment or loss of sight. And it covers you as a passenger on scheduled air travel, common carrier, in private autos, in recreational vehicles or as a pedestrian. Application forms and more information is available online or when you visit one of our Service Centres.

22 20 CAA Manitoba Online Services and more. Request Emergency Road Service Membership Renewal Easier travel booking (flights, cruises, hotels, cars) Free i-phone Apps Show Your Card & Save discounts and contests Search new and used vehicle prices Instant Battery Quotes Check your CAA Dollars Order TripTiks Customize a vehicle maintenance scheduler Free, no-obligation quotes on home and property insurance Express yourself Online surveys Look for us on Facebook and Twitter. Please note: This booklet is intended to provide you with an overview of Member services and benefits. Please contact any CAA Manitoba Service Centre for details on specific programs, or visit our website:. Programs, policies, benefits and procedures are subject to change without notice. CAA, CAA Plus, CAA Plus RV, CAA Premier, CAA Premier RV, Away From Home, ERS and Approved Auto Repair Services are trademarks owned by, and their use granted by the Canadian Automobile Association. AAA, Show Your Card & Save, CampBook, TourBook and TripTik are trademarks owned by, and their use granted by the American Automobile Association.

23 21 Your Magazine Going Places is your magazine created for CAA members only! You ll find the latest news on how to get the most from your membership, along with a lively mix of information for travellers and drivers. The magazine highlights places to see, and things to do in Manitoba and beyond. Your Voice Advocacy From its earliest days, CAA lobbied for better roads and drivers rights. We continue those campaigns today, as well as speaking out on behalf of all travellers and consumers. We are committed to providing members with informative public service and safety programs. As always, our members are the driving force behind the issues. In the House of Commons, provincial legislature and at municipal city halls, CAA speaks out on issues that matter to our members. We represent your views on gas taxes and distracted driving to better roads and vehicle safety. For more on CAA s role as your advocate and to stay up to date on the issues we are prompting, visit /news. Your Safety Road safety resources are available to you as a Member of CAA. We provide free videos and brochures on topics such as winter driving, child car seats, distracted driving and fuel-efficiency, endorsed by CAA safety experts. You can also access seasonal driving tips, vehicle maintenance information and more on our website: caamanitoba.com/automotive. Your Community CAA Manitoba is a proud sponsor of Manitoba s school safety patrollers. Every school day, you ll see them on street corners, wearing familiar orange vests to ensure the safety of fellow students. As the national coordinator of the School Safety Patrol Program, CAA provides training materials, guidance and equipment to patrollers to see that they get the job done safely, for the good of the whole community.

24 WINNIPEG 870 Empress Street Inquiries Travel Agency Insurance McPhillips Street Inquiries Travel Agency Insurance St. Anne s Road Inquiries Travel Agency Insurance BRANDON th Street N Inquiries Travel Agency Insurance Toll-free ALTONA 61-2 nd Avenue N.E. Inquiries Travel Agency CALL Centre Winnipeg Elsewhere in Manitoba Online CAA Membership is issued to the person named and may only be used by that person. CAA Manitoba will only collect the information we need in order to deliver services and benefits to you. CAA Manitoba does not sell or disclose any of your personal information to any other organization. The names, addresses and telephone numbers of our members may be transmitted to a trusted third party in order to inform you of products and services that we offer (or that we and our partners jointly offer) and that we believe may interest you. We require our partners to have a policy in place that complies with the requirements of the applicable federal or provincial privacy legislation in Canada and the Canadian Standards Model Code for the Protection of Personal Information. CAA, A la carte, TripTiks, TourBooks, CampBooks and Away From Home are trademarks owned by, and their use is granted by the Canadian Automobile Association. INF1050 PRO 3/11 30M