Keys. Unit 4 Knowing your business. 20/20 Werkboek B1 sector Handel N3-4

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1 20/20 Werkboek B1 sector Handel N3-4 Keys Unit 4 Knowing your business Exercise 1 [p. 82] [track 15] 1 The company is planning to expand its assortment with more casual wear. 2 Six: T-shirts, sweaters, jogging pants, bodywarmers, pilot jackets, sports jackets. 3 No. Most are small to extra extra large, but some start with medium as the smallest size. 4 25: mid green, charcoal grey, maroon, burgundy. 5 Cotton and nylon. Exercise 2 [p. 82] [track 15] 1 I d like to have more information about your range of casual wear. I d like to know more about your but could you also give me some information now? Like what types of clothes you supply? 3... in what colours are they available? 4 What are the sweaters made of? Exercise 6 [p. 85] 1 The BED is a self-inflating bed. Het BED is een draagbaar bed dat zichzelf in enkele minuten kan opblazen. 2 a 6 b 4 c 8 d 9 e 1 3 The mattress of the King Size is some six inches wider. Het matras van de King Size-uitvoering is ongeveer 15 cm (6 inch) breder. 4 The carry case for the larger model is slightly bigger, so also slightly heavier. De draagtas van het tweepersoonsmodel is maar iets groter en hoeft dus niet veel zwaarder te zijn. 5 The customer feedback (or testimonial) asks and answers important questions would-be buyers might have. Om potentiële kopers over de streep te trekken: er worden enkele vragen gesteld en beantwoord. Exercise 7 [p. 87] 1 portable (l. 2) 2 durable (l. 6) 3 sturdy (l. 7) 4 comfortable (l. 7) 5 tough (l. 8) 6 powerful (l. 9) 7 waterproof (l. 13) 8 ingenious (l. 15) 9 dubious (l. 36) 10 unstable (l. 36) 1 ThiemeMeulenhoff /20 Werkboek B1

2 Exercise 8 [p. 87] Dear Sir or Madam I saw information about the BED on your website. In the Netherlands and in Belgium many people are interested in this product. I would like to receive information on paper, preferably brochures for customers. Could you please also send me a price list and your terms of delivery? Our postal address is: [full name and address, country]. Thank you for your attention. [Your name] Exercise 9 [p. 88] 1 about in 2 with 3 on for until / till 4 within after of 5 to by 6 with 7 Before for on 8 for among 9 in 10 at 11 about 12 by 13 with 14 of 15 over / at / during on Exercise 10 [p. 88] [track 16] 1 b 2 g 3 j 4 f 5 h 6 d 7 c 8 a 9 i 10 e 2 ThiemeMeulenhoff /20 Werkboek B1

3 Exercise 11 [p. 89] [track 16] 1 president-directeur 2 Duitsland een monopolie vestigen voor de verkoop van sneakers 5 $ 7,5 miljoen 6 in een winkelcentrum 7 in Europa dragen ze sneakers bij andere gelegenheden dan in de VS 8 $60 9 Sara Hansel 10 Sara Hansel wil haar uitvinding en ideeën steeds verder uitbouwen en haar bedrijf ontwikkelen. Exercise 13 [p. 90] 1 I would like (to have) more information about the product your company manufactures / makes. 2 Can you send me a price list and a catalogue? 3 Is there anything in particular you would like (to have) information about? 4 I would like to tell you a little more about our new assortment. 5 I would not know, off the top of my head. If you have a minute, I will check (it) for you. 6 Can you spell your name and address, please? 7 Are all these prices including / inclusive of VAT? Do all these prices include VAT? 8 The products are available in twenty different colours. 9 What can you say about the quality of the products? 10 I (can) assure you that all our products are very good quality. Exercise 15 [p. 91] Dear Joanne / Dear Ms Newby Thank you for the information you sent us. We would like to know if all articles are really suitable for children under 3. (Some parts seem so small!) Are all toy animals machine-washable? Have only natural colours been used? We would appreciate an early reply to these questions. Yours sincerely VAN DEN BERG SPEELGOED [your name] 3 ThiemeMeulenhoff /20 Werkboek B1

4 Exercise 16 [p. 92] Internal memorandum To John Anderfield From [your name] CONFIDENTIAL Date [today] Ref Subject Top Line Instant Drain-Opener John, there are some problems with the new Top Line Instant Drain-Opener. The bottles leak when they are not kept in an upright position. What is worse, the label contains some mistakes: the product does contain acids! and is not safe for plastic drains. It is perfectly all right if you sell the bottles but you will first have to attach a sticker to them with the correct new information. I have enclosed the text for the warning sticker. It says: Warning! Please note that this Instant Drain-Opener should always be kept in an upright position to avoid leaking. The product contains acid and may not be safe for all plastic drains. Exercise 17 [p. 92] 1 You will find that we offer reliable / dependable service. 2 Our latest model is three times as fast as all others. 3 We guarantee that this material is just as strong as that of more expensive brands. 4 Here you (can) see our latest design. 5 As you can hear, this copier is virtually / practically silent. 6 This car is just a little / bit smaller than the much more expensive types. 7 We are trying to offer you better and better service. 8 This means that you get more value for less money! Exercise 18 [p. 92] 1 Our customers transport the furniture themselves. 2 She blamed everybody except herself. 3 This problem we can solve ourselves. 4 Aren t those keys yours? Aren t those your keys? 5 I can t afford an Audi. 6 May I introduce myself? 7 The manager has overslept. 8 Their assortment is a little larger than ours. 9 Maybe you would like to look (around) first yourself? 10 Each shop has its own sales strategy. Exercise 21 [p. 95] 1 d / c 2 d 3 d 4 c 5 a / d 6 a / d 7 d 8 b 9 d 10 a 4 ThiemeMeulenhoff /20 Werkboek B1

5 11 b 12 b 13 a / d 14 c 15 c Aanbevelingen 1 Laat het apparaat afkoelen voordat u het opent. 2 Voorzichtig: probeer niet de behuizing van de tv te openen. 3 Verstikkingsgevaar: Houd dopjes van pennen buiten het bereik van kleine kinderen. 4 Gebruik geen schuurmiddelen. 5 Niet gebruiken na de uiterste verkoopdatum vermeld op het deksel. 6 Aanbevolen wordt om deze kunststof voorraaddozen alleen voor levensmiddelen te gebruiken. 7 Niet gebruiken in de buurt van open vuur. 8 In de koelkast bewaren. 9 Niet geschikt voor kinderen onder de drie jaar. 10 Schudden voor gebruik. 11 Bewaren op een koele, droge plaats. 12 Rechtop bewaren. 13 Onbeperkt houdbaar. 14 Reinig het scherm met een zachte doek. 15 Apart wassen. Exercise 23 [p. 96] 1 Assortment creep is when your assortment grows and grows, without necessarily contributing to sales. 2 The result is that your assortment includes a lot of items that tie up cash, but do not really sell well. The overall effect is that your inventory becomes less productive. 3 He learnt to focus on bestselling items. 4 Retailers should find out how much individual articles contribute to overall productivity as well as find out what products contribute most to overall productivity. Exercise 24 [p. 98] 1 overall 2 particular 3 reasonable 4 additional 5 specific 6 careful 7 gross 8 valuable 9 potential 10 productive 5 ThiemeMeulenhoff /20 Werkboek B1

6 Exercise 25 [p. 98] [today s date] Mr K. Lager 45 Goodram Gate York YO5 5EX Dear Mr Lager Thank you for your letter. We are sorry to hear that you have a complaint about the Mr Bean's Mini toy you bought from our shop. We would like to point out that the CE sign on the box is not a sign of quality - it merely shows that the toy has been manufactured in conformity with EU safety requirements. By separate mail we will send you another Mr Bean s Mini and hope that this will be to your full satisfaction. However, we must point out that this toy is not suitable for children under three years of age because of all the small parts it contains. We would therefore suggest you keep the toy for your grandson until he is older. We hope this matter has been dealt with to your full satisfaction. Yours sincerely JUST TOYS [your name] Exercise 26 [p. 99] Dear colleague The maintenance instructions that are packed with the Allbau dishwashers need to be replaced. They contain a few irritating / annoying mistakes. The detergents recommended have been proven to cause damage. I have enclosed the new maintenance instructions. Replace the old one with this new one. If possible, please inform as many customers that have already bought the dishwasher as you can. Send them the instructions without any delay. Yours sincerely [your name] 6 ThiemeMeulenhoff /20 Werkboek B1

7 Important words and phrases assortiment vrijetijdskleding verkrijgbaar, beschikbaar afmetingen (lengte x breedte x diepte) getalskorting uit voorraad leverbaar fabrieksgarantie nieuwe catalogus en prijslijst bestelformulier speciale aanbieding een aankoop doen per post vervoerder draagbaar gebruiksaanwijzing garantievoorwaarden bestelwagen vulploegmedewerker, vakkenvuller inclusief btw exclusief btw gebruik, wijze van gebruik reiniging en onderhoud winstgevend houdbaarheid brutowinst schadevergoeding eisen onderhoudsinstructies assortment leisure wear available dimensions (length x width x depth) quantity discount available from stock manufacturer s guarantee new catalogue and price list order form special offer make a purchase by mail carrier portable instructions for use guarantee conditions van shelf-filler including VAT excluding VAT usage cleaning and maintenance profitable shelf-life gross profit claim damages / compensation maintenance instructions 7 ThiemeMeulenhoff /20 Werkboek B1

8 Case 4 Garden Leisure presents... Reading 1c 2f 3j 4g 5b 6i 7d 8h 9e 10a 1 Yes. This ensures... for maintenance. (ll. 6-8) 2 See Our range (ll ) 3 Simply rinse it clean with a hose. (l. 28) of We recommend washing it down with warm soapy water and a soft brush once a year. (ll ) 4 Dark brown, charcoal, light brown, white. (ll ) Listening [track 18] 1 It is useful for people working in the manufacturing and retail trade anyone who has to present products. 2 The benefits: you should use features and advantages to explain the benefits. The benefits of the product are about what the product can do for them. 3 You should start off with the benefits of a product and support them with the features and advantages. 4 The example shows the importance of the order in which you present information about the product you intend to sell. 5 To be discussed in class. Writing Dear Mr Wrigley Further to our telephone conversation of this morning: I have checked with a colleague of mine, who tells me that it is possible to print the cushion covers with your logo. The additional costs depend on various options: if the logo is in one colour, or more colours, the background colour you want (standard colour or not), the number of cushions. If you state your wishes, we can make an offer for you. I hope you find this information useful. Yours sincerely [your name] 8 ThiemeMeulenhoff /20 Werkboek B1