EntroWatch - Software Installation Troubleshooting Guide

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1 EntroWatch - Software Installation Troubleshooting Guide

2 ENTROWATCH SOFTWARE INSTALLATION TROUBLESHOOTING GUIDE INTRODUCTION This guide is intended for users who have attempted to install the EntroWatch software package and have encountered errors, lockups, or other issues. In most cases, reattempting installation using the listed steps will result in a clean installation. The information provided here is not needed if you are beginning a fresh installation on a clean computer. To ensure proper functionality, please check that your system meets the published requirements before launching the installation process. EntroWatch Software Installation Troubleshooting Guide 1 DAQ Electronics, LLC Rev #001

3 How To Install EntroWatch On Windows 7 Pro 64 bit This guide explains how to install EntroWatch on a Windows 7 computer. Not all these steps are needed but much of this guide forms a useful reference to understand how EntroWatch works and what its dependencies are. To start with you need some installation media. It is possible that you have a DVD in which case the files should look like the following: Alternatively you may have downloaded the file as follows: IF you run this exe file it will extract a complete set of media that can be found as follows:

4 While the files are being extracted use Windows Explorer and find the following folder: You should see the folder RarSFX0. The contents of folder can be copied to another folder if needed or preferred. Now cancel the Setup and go through the various steps in this document to prepare to install. If you made a copy of the extracted files you can simply run Setup.exe directly from the new folder as shown above.

5 Step 1 Remove Previous EntroStar and EntroWatch Parts Find Programs and Features Using the Windows Control Panel and open Programs and Features as shown below in the two possible views of Control Panel below. Control Panel

6 Programs and Features On a clean computer you should see any one of the items in the list above installed. Start first to remove EntroStar V Right click on the program and use the menu item Uninstall.

7 Click on yes to confirm uninstallation. You may be prompted to allow the uninstall to run as shown. Click Yes to continue. Repeat Now repeat the un-install for the following in turn. Access System DAU When un-installing EntroWatch you may see the following dialog:

8 Click OK to automatically close and remove this service from Windows. Step 2 Remove SQL Server 2012 Programs and Features Again from programs and features click on Microsoft SQL Server 2012 and remove exactly as shown below (make sure you get the right one!) Remove SQL Server 2012 When the following dialog appears click on Remove.

9 You should see the following appear

10 Then the following: Click OK to continue The following instance should be shown select ENTROWATCH_RDQ if there are more instances. Then click next

11 Click on Select All and then next

12 When the following dialog appears click next. Now click Remove as shown below. You should see the following showing success

13

14 Step 3 Remove SQL Server 2012 Other Components Remove the following components in order as shown. You may see the following dialog appear if the component was already removed Just ignore this error and click OK. Repeat in order as shown Then you should have only the following files left on your computer (ignoring the VMWare tools )

15 Step 4 Remove Any Remaining Database Files These files may or may not exist depending on the previous install. Using Windows explorer browse to the folder as shown to find the DATA folder within the folder structure of the ENTROWATCH_RDQ server files (usually prefixed as MSSQL ENTROWATCH_RDQ.) Accessing this folder may require you to confirm that you have rights and that you are accessing a secure folder. Simply delete the files that have EntroWatch in the name as follows: EntroWatch.mdf EntroWatch_log.ldf

16 Step 5 Check Windows 7 Service Pack 1 Using the Start menu select Computer and right click to open properties. The following shows that Server Pack 1 is installed. Professional or Ultimate Ensure that the computer is running on Windows 7 Professional or Ultimate and that it is 64 bit. 4GB RAM It is recommended that EntroWatch is installed on a computer with 4GB RAM or more.

17 Screen Resolution It is recommended that a minimum display resolution of 1440 x 900 be used for EntroWatch and typically 1600 x 1050 or higher is preferred. Lower resolutions like 1366 x 768 or 1280 x 800 are not recommended.

18 Step 6 Local Area Network Dynamic IP Address EntroWatch cannot work on a computer that has a static IP address. Go to the Network and Sharing center from the Windows Control Panel. Click on adapter settings and the following window should appear. You may have several network adapters. Select the one that is enabled and active for the Local Area Connection. Right click and open properties and as shown.

19 Select the TCP/IPv4 item and then click the properties button. Make sure that the following settings are applied.

20 Step 7 This step is optional but recommended Unless you intend to only install a client and this guide is primarily for installing the first and only EntroWatch system on your network it is a good idea to check if EntroWatch has already been installed as this can prevent a successful install on another computer. BACNET Browser On the supplied EntroWatch media look for the folder BACNET Browser and launch the program called Browser.exe. When it starts windows will show a firewall warning about accessing the network. Simply click on Allow access. The BACNET Browser will appear as a window showing all the BACNET/IP devices that are found on the network.

21 Some of these devices could be EntroStar panels and this is good. It means that you have powered up and connected an EntroStar panel to your network. Go through each device and double-click to drill down to the properties. If a device is found that had the details shown as DAU it means you already have an installation of EntroWatch on the network and you will not be able to install another EntroWatch and use the panels on the same network.

22 Step 7 Use the supplied Media and install EntroWatch automatically Use this step if you would like to install EntroWatch automatically and so immediately advance to Step 15. Alternatively if you would like to install manually and follow each of the required pre-requisites you can go to Step 8. Step 8 - Windows 7 Check and install.net Framework 4.5 Check to see if.net Framework 4.5 is installed and then if not proceed to the EntroWatch media and install from the folder as follows: D:\ISSetupPrerequisites\{72D7E3D1-C9DF-4FA6-9F9B-4E5117AB2919} Then open/run the following executable file: Dotnetfx45_full_86_x64.exe

23 Step 9 Install Microsoft Visual C Redistributable (x86) Check to see if Microsoft Visual C Redistributable (x86) is installed and then if not proceed to the EntroWatch media and install from the folder as follows: D:\ISSetupPrerequisites\{340b ca-1324-bbc9-ba5db9082dad} Then open/run the following executable file: Vcredist_x86.exe

24 Step 10 Install SQL Server 2012 Installer Look on the EntroWatch media and find the following folder: D:\{67DF1DDB-C3E7-4D6C-AD14-F5698BE86A94} Then open/run the following executable file: SQLEXPRADV_x64_ENU.exe Unpacking SQL Server will take some time (between 2 and 10 minutes depending on your computer s speed) while the installer unpacks and saves all necessary installation files to your computer. Confirmation Prompt When this prompt is shown click on Yes to proceed. SQL Server Installation Center

25 When this window appears click on the New SQL Server link highlighted in blue. It will start to prepare for the installation and prompt you to agree to the license terms. Click Next after checking the license terms. Product Updates If you are connected to the internet it is possible that SQL install will prompt for product updates as shown. Simple accept any updates and click on Next. SQL will now being installing.

26 Feature Selection SQL Install will prompt you for the options to install you can select all of these or if you prefer to only install what is needed check the following items as shown. Then click Next to continue. Instance Configuration EntroWatch requires its own database server instance and this will be named as ENTROWATCH_RDQ as shown.

27 Then click Next to continue. Server Configuration Simply click Next to continue. Database Engine Configuration EntroWatch requires that the database is configured for Mixed Mode authentication and that the default user sa be created with the password exactly as:!tryfan1 Enter this information as shown. Click Next to continue and then Next again to skip the error reporting page.

28 Installation Progress This will take some time depending on the computer but please patiently wait for the install to complete. Complete Eventually you should see a complete and successful installation as shown.

29 Step 11 - SQL Server Native Client Check that you have SQL Server 2012 Native Client installed. It may already be installed and if not then follow these instructions. To install the native client go to the folder on your setup media as follows: D:\ISSetupPrerequisites\{7C6ED9A6-9E45-412d-9BD5-D8EB3CF662D6} Then open/run the executable file called: sqlncli.exe Simply follow the installation instructions until this completes or indicates that it is already installed.

30 Step 12 SQL Server Browser Open Windows Task Manager you can do this by right clicking on the Windows Taskbar and clicking on Start Task Manager. Now click on the Services tab as shown. Then click on the button Services in the lower right hand side of the windows. The following window will appear. Scroll down to the service called SQL Server Browser. It may be disabled as shown. It must be enabled and be set to Automatic and then started. To do this right click on the service and select Properties. The dialog will appear as shown.

31 Change the Startup type to Automatic and then click Apply. Click on Apply and the button to Start the service will now appear and can be clicked. Start the service so that the services window now shows that the SQL Server Browser is started as shown.

32 Step 13 Verify sa login Start Management Studio From the Start button navigate to the Programs and Microsoft SQL Server Then open the program called SQL Server Management Studio as shown. When SQL Server Management Studio starts it should prompt to connect to the database instance as shown. Change the authentication to SQL Server Authentication and select the user sa and enter the password exactly as:

33 !Tryfan1 Now click on Connect. If the login is successful proceed to Step 13.

34 Step 14 TCP/IP Configuration SQL Server Configuration Manager From the Start menu, navigate to Microsoft SQL Server 2012 and then open Configuration Tools. Select the program called SQL Server Configuration Manager as shown. SQL Server Network Configuration Using the Configuration manager tool make sure that the protocol for TCP/IP is Enabled as shown.

35 Enabling TCP/IP If it is not enabled then right click on the TCP/IP option and select Enable. When the option is changed you will be prompted as follows: Click OK and then browse to the SQL Services as shown. Select the service called SQL Server (ENTROWATCH_RDQ) and then right click to Restart the service. If the service restarts successfully proceed to Step 14.

36 Step 15 Other EntroWatch Databases on Network It is possible that other installations of EntroWatch have occurred on the network and other database instances are found. Start Management Studio From the Start button navigate to the Programs and Microsoft SQL Server Then open the program called SQL Server Management Studio as shown. When SQL Server Management Studio starts it should prompt to connect to the database instance as shown. Change the Server name and click on Browser for more and the following dialog will appear.

37 Select the Network Servers tab and check to see if other computers on the network have instances of ENTROWATCH_RDQ. These may not cause a problem but it will show that other computers have been used to install EntroWatch some care may be needed. It would be advisable to check these computers and remote EntroWatch and remote the EntroWatch SQL instance.

38 Step 16 EntroWatch Getting Started At last you can now install the EntroWatch and use the Setup.exe program provided on your EntroWatch setup media. The following prompt will appear and you should click on Yes to continue Language Select the language as shown or your preference. Setup Manager When the following dialog appears click on Next to continue. License Terms Please accept the license terms and click Next to continue.

39

40 Destination Folder Please accept the default destination and continue with the install. Prompt to Install When prompted click on Install to continue.

41 Installation Wizard Completed When the following shows completed please click on Continue. EntroWatch Setup SQL Server This page will have animated slides and show the progress of the install.

42 EntroWatch Database Server This page shows that the database server was found successfully and the database server is setup correctly. EntroWatch Setup Files EntroWatch is copying all needed files for the application.

43 EntroWatch Create SQL Database Now all files are available EntroWatch can create a new database.

44 Step 17 - EntroWatch QuickStart Wizard Introduction If everything goes to plan the EntroWatch system will install as a new standalone system and the EntroWatch QuickStart Wizard will open and continue the installation and setup as shown. Click on Next at the lower right of this wizard window. Administrator Account You will be prompted to enter a user name, account name and password. Enter these details and remember the password please!

45 Doors (EntroStar Panels) If you have any EntroStar panels connected to your network these should be discovered by the Quickstart wizard and shown as a list of available doors. For each door you can change the name and assign readers as required. When you are satisfied with the setup click on Next to continue.

46 Complete If all goes well the following page will shown and then you can login and use the EntroWatch client.

47 Step 18 Using EntroWatch Home Page The home page of the EntroWatch interface shows an arrangement of live tiles and if all is well the Health tile should be green as shown. Equipment Page If you go to the equipment page you can see what is healthy and what is not healthy.

48 Step 19 Rogue Systems It is important to be aware that attempts to install multiple EntroWatch systems on the same network will not work. It is possible to install a second workstation or client that allows another user to access an existing install, however it is not possible to run two systems side by side on the same network as they will both be fighting for the EntroStar panels. When the first system is installed and operational and a second system is installed it will not install correctly and the first system will show an alarm/error as can be seen below. When this happens the working system forces the new system to fail and not be operational.

49 Step 20 Windows Firewall / BACNET UDP Port It is important to be careful with third party firewalls or any network equipment that can block access to EntroStar panels. For correct discovery and operation of EntroStar it is import to ensure that UDP port is open for inbound and outbound network traffic. On the EntroStar computer the windows firewall will automatically be configured to allow BACNET discovery and communication with the EntroStar panels as shown below. First open Windows Firewall using the Windows Control Panel to reveal the following page. Click on Advanced settings. Select the Inbound rules and scroll to show the rules applied by the EntroWatch setup. No changes are needed and this is the normal setup.

50 Step 21 If all else fails If you are still not able to install EntroWatch please obtain the log files and send them to DAQ via to Open Windows Explorer and browse to the folder C:\Users. Then look for the folder name that corresponds to your Windows login name. So if you login as RMD then you should see a folder as shown below RMD. Browse into the RMD folder. Browse to the log folder by typing into the windows explorer bar you will need to enter the path name because the required folder is hidden as shown below. Enter the path name so that you access your folder \appdata\local\temp. In this step you should have the appdata\local\temp folder in view and then you need to click on the column shown as Date modified making sure that the most recent files appear at the top of the file list.

51

52 The files to copy include the most recent log files shown and typically are: SqlSetup.Log SQLEXPRADV_x64_ENU_decompression_log.txt SQLCheckerInstall.log MSI log In the example above the MSI log is shown as MSI41ec7.log but on your computer this will be a different name but always be prefixed with MSI. Please copy the files and attach them to an and send them to

53 DAQ Electronics, LLC 262B Old New Brunswick Road Piscataway, NJ USA T F

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