Swiss Post your e-commerce partner

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1 Swiss Post your e-commerce partner

2 More and more people are ordering their products online. That s why Swiss Post supports you along the entire e-commerce value chain.

3 So that your business will also blossom in the flourishing online retail trade. E-commerce. Swiss Post is the only provider in Switzerland with state-of-the-art solutions along the entire e-commerce value chain. All of our services are also available individually. With us as your partner, you can relax and concentrate on what s most important to you: your core business. Congratulations on being in e-commerce! The trend in online business has been rising for years. For instance, the market grew by 7,5 % in However, this success brings with it rising customer demands. You need to be prepared for this. Online shoppers want to receive their items immediately, pay easily and return them hassle-free if they don t like them. Those who want to be successful in e-commerce in the future need to understand the new customer demands and offer solutions that fulfil or exceed these expectations. In this booklet, you will find out quickly and concisely why Swiss Post is your ideal partner. Download the Swiss Post app, scan the QR code and watch a brief film on e-commerce.

4 One-stop e-commerce service. Regardless of whether you entrust your entire e-commerce processing to us or only use individual services, we are a one-stop shop. Marketing Ordering Paym ent Logistics Customer care Advice Direct marketing E-shop Billing Warehouse logistics Customer care center E-marketing Phone-/Mailorder Payment Dispatch Customer relationship management Delivery services International services Retu rns management IT services and process responsibility

5 Higher visitor numbers and higher sales rates. Marketing. Do you want more visitors in your shop? Even more sales? Swiss Post will support you with the marketing of your online shop. With triedand-tested offline and online advertising measures that bring you measurable success. Direct marketing. 60 % of all Swiss companies use letters and promotional mailings to acquire new customers. High attention rates are guaranteed as the personal impact of a letter leaves the recipient with a lasting impression. On top of this, 80 % of people read their letter mail daily. The result? More visitors, more clicks and more orders in your online shop. E-marketing. Competition on the Internet is growing. This means professional e-marketing is becoming increasingly important. Swiss Post offers the entire range of the latest communication measures: from search engine optimization to social media marketing. Customer relationship management. Professional customer care ensures the long-term success of your online business. We are pleased to support you at all CRM levels: whether managing existing and new addresses or creating intelligent bonus measures to retain customers.

6 Helping online purchasing become a shopping experience. Ordering. For online customers, the feel-good factor when shopping is becoming increasingly important! User-friendliness, easy ordering and fast product delivery is essential these days to ensure the long-term success of your e-shop. E-shop. These days, online customers want a user-friendly and secure shopping experience. We support you with the creation of state-of-the-art e-shops for computers and mobile devices, with a streamlined, yet triedand-tested standard solution or a multifunctional high-end shop, offering everything the heart desires. Phone-/Mailorder. As a full-service provider, we support you on all ordering channels: , fax, phone, as well as coupon cards and order cards. We process the orders in your name and are happy to handle the provision of product-specific information. Delivery services. With Swiss Post s delivery services, your customers will profit from more convenience and you ll gain a competitive edge. A few examples: Thanks to evening and Saturday deliveries, customers receive their parcels when they are at home. With PickPost, customers can choose from 700 alternative delivery locations. The MyPost24 automated parcel terminals make it possible to receive and post parcels around the clock. And with our service, we then collect the returns from your customers at home.

7 A secure payment system pays off for everyone. Payment. A securely functioning payment system drives your online business. To keep it running smoothly, Swiss Post integrates secure online and offline payment solutions from PostFinance into your e-shop and takes over the entire debtor management for you. Billing. Paying by invoice is very popular in Switzerland. We take over the invoicing and the entire reminder process for you. The address and creditworthiness check of the customers is integrated into our solution. And so that your customer files are always up-to-date with us, we compare the data with your system in real time. Payment. With payments, only the highest security standards are good enough for your shop. With Payment Service Providing from PostFinance, you receive a PCIcertified interface with more than 80 domestic and foreign payment types, as well as a module for fraud recognition. And with the PostFinance payment types, you tap into the potential offered by three million customers. You avoid complicated payment collection processes thanks to our payment guarantee.

8 Regardless of which logistics solution you re looking for: We ve got it! Logistics. Swiss Post will be happy to handle the entire logistics process or part of it for you: from storage to picking and packing of the parcels, right up to shipping, also abroad. You benefit from the most comprehensive shipping services in Switzerland. Warehouse logistics. With YellowCube, we have a state-of-the-art e-commerce logistics solution. Thanks to automated processes with storage, picking and returns management, all processes have become even faster. Perfect for fast online business. We ll develop a solution for you that precisely meets your requirements. Whether for resale merchandise, drugs, wine, hazardous goods or small items. Dispatch. Swiss Post delivers the orders to your customers exactly where they want them: to their home, upon request even in the evenings or on Saturday, to a PickPost point, to the office or to a 24- hour automated parcel terminal. Through mypostbusiness, you also have access to numerous services for mailing, receiving and calculating consignments. International services. Swiss Post is also happy to cross borders for you. We ll handle the international warehousing logistics, shipping, including customs clearance, the import of the goods, fiscal representation, the monitoring of value added tax thresholds and international returns management.

9 From new customers to regular customers. Customer care. Satisfied customers are the ones who become regular customers. This is why Swiss Post offers you professional customer care. Customer care center. Our trained team ensures the satisfaction of your customers with ordering problems, payment queries, complaints, product enquiries or with order acceptance. This can take place by phone, post, fax, or even via social media channels. All information is transferred directly into the customer account, so every entry is always up-to-date. Returns management. Swiss Post is happy to handle your entire returns handling, both logistically and administratively. You define which reasons you want to allow for a return shipment. With our service, we then collect the returns from your customers at home. One solution with two advantages: You get your products back more quickly and customer satisfaction rises. We ll naturally handle all of your cancellations and the administration of your return shipments.

10 We look forward to hearing from you soon. Please feel free to contact us if you have questions or need further information:

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