Remittance Processing Disaster Recovery Are You Prepared? Michael Lindsey SVP 3 Point Alliance Jon Gage Product Manager Cloud Processing Creditron

Size: px
Start display at page:

Download "Remittance Processing Disaster Recovery Are You Prepared? Michael Lindsey SVP 3 Point Alliance Jon Gage Product Manager Cloud Processing Creditron"

Transcription

1 Remittance Processing Disaster Recovery Are You Prepared? Michael Lindsey SVP 3 Point Alliance Jon Gage Product Manager Cloud Processing Creditron

2 AGENDA Risk Analysis Best Practices our Top Ten list A Creditron / 3 Point Solution

3 RISK ANALYSIS Financial Risk Customer Service Risk How much should we be willing to spend on a DR solution?

4 FINANCIAL RISK Remittance revenue stream what % of the revenue stream is from mailed payments? Payments Hub does the remittance system function as a payments hub? Cashflow, funding, use of funds what level of tolerance does our Treasury department have for cashflow interruptions?

5 FINANCIAL RISK Receivables management does a delay in A/R posting result in late fees or delinquency notices to customers? Compliance does a delay in A/R posting result in compliance issues (e.g. credit card and insurance payment posting regulations)?

6 CUSTOMER SERVICE RISK Customer goodwill what level of customer payment disruption is acceptable? Customer service costs What is the cost of call center volume increases due to payment delays? What is the cost of as of adjustments and late fee waivers due to A/R posting delays?

7 RISK ANALYSIS Given all of the hard and soft costs of a receivables posting disruption, how much should we be willing to spend annually on a DR solution?

8 AGENDA Risk Analysis Best Practices our Top Ten list

9 TOP TEN BEST PRACTICES 1. Develop a comprehensive DR Plan Failing to plan is planning to fail Use a certified (CBCP) consultant. Identify and involve all stakeholders in the DR Plan (IS, IT, Treasury, A/R, Ops, Compliance, etc.).

10 TOP TEN BEST PRACTICES Consider degrees of disasters how long will it last? Acceptable costs how much are we willing to spend annually for DR? Consider the scope of DR payment processing Process all payments in DR mode? Process only large or only clean payments? Process check payments or e payments only? Alter the scope periodically. Keep the DR Plan current review and update the plan at least annually and following any significant systems change.

11 TOP TEN BEST PRACTICES 2. Examine all DR provider alternatives DR Vendor BPO Vendor Corporate partner Dedicated internal DR site Separate internal processing site Consider DR for the DR of each provider / solution What if the primary solution fails?

12 TOP TEN BEST PRACTICES 3. Select the DR approach that fits your needs Cold DR initiate plan, ship payments to DR site. Mobile DR initiate DR plan, provider brings resources to the company site. Hot DR DR processor regularly handles a portion of company payments. DR is initiated and payments are shipped from company to provider.

13 TOP TEN BEST PRACTICES 4. Watch the geography The primary DR site should be in a different region than the company processing site. The secondary DR site should be located in a third region.

14 TOP TEN BEST PRACTICES 5. Develop a DR Statement of Work Prepare an SOW prior to establishing a dialogue with potential DR providers. The SOW should be utilized like an RFP to prospective providers.

15 TOP TEN BEST PRACTICES 6. Make sure that the DR agreement establishes your Right to Use priority Where does your company fit into the pecking order should several of the DR provider s clients declare a disaster? Right to Use should be a factor in negotiating the DR Fees.

16 TOP TEN BEST PRACTICES 7. Negotiate Service Levels to fit your cost/needs criteria Optimize cost vs. SLA metrics Fees may be lower if the processing window for the DR provider is longer Is 48 or 72 hour processing acceptable? Less frequent ICL and A/R files may be more cost effective than daily transmissions.

17 TOP TEN BEST PRACTICES 8. Keep the solution current Incorporate version control for the software and business rules into the DR plan. Incorporate into the DR plan a methodology for keeping Databases and tables current. Validate workflow against any production or DR hardware changes. Validate DR site connectivity to data endpoints following production changes.

18 TOP TEN BEST PRACTICES 9. Consider the cloud! Accessibility A cloud hosted archive provides uninterrupted customer servicing, regardless of the DR scenario. Ease of update Transaction information can be easily uploaded to a cloud hosted archive from any DR processing site. Information integrity a cloud hosted archive eliminates post disaster archive merging and reduces the potential of lost or duplicated data.

19 TOP TEN BEST PRACTICES 10. And the number 10 Best Practice is Test & Modify, Test & Modify At least semi annually. Conduct a Lessons Learned de briefing session following each test then update the plan. The DR coordinator should develop a follow up plan to remediate any failed aspect of the DR exercise. Start each DR test planning exercise with a review of successes and failures from the previous exercise.

20 AGENDA Risk Analysis Best Practices our Top Ten list A Creditron / 3 Point Solution

21 A CREDITRON / 3 POINT SOLUTION Applicable to users of Creditron ItemAge Express (IAX) remittance processing software. 3 Point uses IAX for client processing at our three production sites. DR processing utilizes existing excess capacity and 3 Point employees that regularly use IAX for processing 3 Point client payments.

22 A CREDITRON / 3 POINT SOLUTION Implementation The processing specifications are built around the customer s DR plan and SOW. A DR SOW is developed that outlines the responsibilities of the customer, Creditron and 3 Point, as well as the SLAs and Service Fees. The application software is installed at 3 Point by Creditron and tested by both. 3 Point and the customer conduct a User Acceptance Test.

23 A CREDITRON / 3 POINT SOLUTION Maintenance Creditron will update the application software whenever there is a change. Customer will send updates to 3 Point periodically for validation files, tables, etc.

24 A CREDITRON / 3 POINT SOLUTION The Value Proposition Creditron + 3 Point Low cost to establish DR uses existing software. Timeliness of implementation no development, so the establishment of DR can be accomplished quickly relative to other alternatives. Ease of administration service agreements and fees through your existing licensing and maintenance agreements with Creditron.

25 A CREDITRON / 3 POINT SOLUTION Hot DR advantages You only have to redirect mail during a disaster. All work types processed. Normal daily outputs for ICL and A/R files. No periodic testing required. No issues of application version control, validation files/tables updates. Production volumes at 3 Point can be varied, providing for load leveling during customer payment volume cycles. Lowest cost alternative; avoids opex and capex of other solutions.

26 Next Steps We would be happy to discuss DR solutions in greater detail with your company. For more information please contact: Michael Lindsey 3 Point Alliance Jon Gage Creditron

27 About Us About 3 Point Alliance 3 Point Alliance is a pioneer in the development and deployment of vertically integrated remittance processing software and hardware, business continuity services and financing for insourced and out sourced payment applications. Our four companies 3 Point Payment Processing, Qwinstar Corporation, Equipment Leasing Organization and Business Continuity Services create innovative, efficient and cost effective accounts receivable solutions for our customers. Our wholesale and retail remittance service centers provide flexible, scalable solutions across many business categories including finance, utilities and cable companies. 3 Point processes millions of payments each month for some of the largest companies in the US and has clients in more than 40 US states and Canada. 3 Point Alliance is based in Clifton, NJ, and has facilities in Philadelphia, PA, Seattle, WA, Saint Paul, MN, and Chicago, IL. To learn more, visit About Creditron Creditron is a leading provider of payment processing, distributed capture, receivables management and electronic billing and payment solutions. Its solutions combine industry standard operating systems and advanced imaging, scanning and data recognition technology to help financial institutions, businesses and other entities optimize operations performance and improve customer service. The company s over 400 North American customers process more than 400 million transactions annually, representing more than $100 billion. To learn more, visit

3 rd Party Vendor Risk Management

3 rd Party Vendor Risk Management 3 rd Party Vendor Risk Management Session 402 Tuesday, June 9, 2015 (11 to 12pm) Session Objectives The need for enhanced reporting on vendor risk management Current outsourcing environment Key risks faced

More information

BPO and Cloud Computing Smith s Information Services Cost Reduction Program. Susanna Vilim. PROJ 410 Case Study 1. Professor Betty Schobey

BPO and Cloud Computing Smith s Information Services Cost Reduction Program. Susanna Vilim. PROJ 410 Case Study 1. Professor Betty Schobey BPO and Cloud Computing Smith s Information Services Cost Reduction Program Susanna Vilim PROJ 410 Case Study 1 Professor Betty Schobey DeVry University 1 Table of Contents Page Purpose 3 Current Situation

More information

Las Vegas Datacenter Overview. Product Overview and Data Sheet. Created on 6/18/2014 3:49:00 PM

Las Vegas Datacenter Overview. Product Overview and Data Sheet. Created on 6/18/2014 3:49:00 PM Las Vegas Datacenter Overview Product Overview and Data Sheet Product Data Sheet Maintaining a Software as a Service (SaaS) environment with market leading availability and security is something that Active

More information

Leveraging the Cloud. September 22, 2011. Digital Government Institute Cloud-Enabled Government Conference Washington, DC

Leveraging the Cloud. September 22, 2011. Digital Government Institute Cloud-Enabled Government Conference Washington, DC Leveraging the Cloud September 22, 2011 Digital Government Institute Cloud-Enabled Government Conference Washington, DC General Dynamics Information Technology Aerospace Combat Systems $29.3 billion in

More information

SUCCESSFUL SHAREPOINT IMPLEMENTATIONS. Maximize Application Availability and Protect Your Mission Critical Assets

SUCCESSFUL SHAREPOINT IMPLEMENTATIONS. Maximize Application Availability and Protect Your Mission Critical Assets SUCCESSFUL SHAREPOINT IMPLEMENTATIONS Maximize Application Availability and Protect Your Mission Critical Assets Brought to You By 5090 Richmond Avenue Suite #336 3 Second Street, Suite # 202 Houston,

More information

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged

More information

Hosted Contact Center Quick Guide

Hosted Contact Center Quick Guide Hosted Contact Center Quick Guide 4/2/15 2014 EarthLink. Trademarks are property of their respective owners. All rights reserved. 2 Hosted Contact Center Customers Business Challenges Need to support multi-channel

More information

Moving PeopleSoft to the Cloud

Moving PeopleSoft to the Cloud PINPOINT SOLUTIONS FOR PROJECT DRIVEN ENTERPRISES Moving PeopleSoft to the Cloud Strategy & Selection Service 2012 www.cardinalpointsolutions.com Pinpoint Solutions for Project Driven Enterprises PeopleSoft

More information

Dynamic Infrastructure

Dynamic Infrastructure Dynamic Infrastructure Two Census Examples Terry Galloway Chief Technology Office Census Scientific Advisory Meeting April 10, 2014 1 Dynamic Infrastructure The key to a business and IT infrastructure

More information

The Elephant in the Room: What s the Buzz Around Cloud Computing?

The Elephant in the Room: What s the Buzz Around Cloud Computing? The Elephant in the Room: What s the Buzz Around Cloud Computing? Warren W. Stippich, Jr. Partner and National Governance, Risk and Compliance Solution Leader Business Advisory Services Grant Thornton

More information

GETTING THE MOST FROM THE CLOUD. A White Paper presented by

GETTING THE MOST FROM THE CLOUD. A White Paper presented by GETTING THE MOST FROM THE CLOUD A White Paper presented by Why Move to the Cloud? CLOUD COMPUTING the latest evolution of IT services delivery is a scenario under which common business applications are

More information

Newgen s Enterprise Content Management System on Cloud

Newgen s Enterprise Content Management System on Cloud Newgen s Enterprise Content Management System on Cloud Newgen Overview Products in Enterprise Content Management, Business Process Management and Customer Communication Management No 1 in India in ECM

More information

Cloud Technology Platform Enables Leading HR and Payroll Services Provider To Meet Solution Objectives

Cloud Technology Platform Enables Leading HR and Payroll Services Provider To Meet Solution Objectives Greytip Online Cloud based HR & Payroll software Cloud Technology Platform Enables Leading 16 Snapshot Client Profile A global HR & Payroll outsourcing company. The company is in the business of delivering

More information

Cisco Data Center 3.0: Aligning IT to the 21 st Century Business

Cisco Data Center 3.0: Aligning IT to the 21 st Century Business Cisco Data Center 3.0: Aligning IT to the 21 st Century Business René Bosman Data Center Business Development Manager Emerging Markets rbosman@cisco.com EMC & Cisco: Delivering Value for Customers The

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

better broadband Redundancy White Paper

better broadband Redundancy White Paper Redundancy White Paper May 2009 Table of Contents Executive Overview 3 Towerstream Overview 4 Towerstream Difference 4 Page 5 of 9 Cost of Downtime To Businesses 5 Causes of Unplanned Downtime 6 Cost of

More information

Fundamentals of Data Center Leases. David L. Orwick

Fundamentals of Data Center Leases. David L. Orwick Fundamentals of Data Center Leases David L. Orwick Introduction What is a data center? Unique features Types of data center leases Service level agreements Drafting and negotiation What is a Data Center?

More information

Design & Build The Facility Operation Team

Design & Build The Facility Operation Team 11/8 Sharikopodshipnikovskaya Street, Moscow, 115088, Russia Fred Dickerman, Vice President Data Center Operations Design & Build The Facility Operation Team Operation of DataSpace1 Tier III Certified

More information

RDC Risk Management Best Practices -A Financial Institution Perspective

RDC Risk Management Best Practices -A Financial Institution Perspective RDC Risk Management Best Practices -A Financial Institution Presented By: John Leekley, Founder & CEO Ed McLaughlin, Executive Director RemoteDepositCapture.com October, 2008 Agenda Definitions & Clarifications

More information

Everything You Need to Know About Network Failover

Everything You Need to Know About Network Failover Everything You Need to Know About Network Failover Worry-Proof Internet 2800 Campus Drive Suite 140 Plymouth, MN 55441 Phone (763) 694-9949 Toll Free (800) 669-6242 Overview Everything You Need to Know

More information

Leveraging the Cloud for Data Protection and Disaster Recovery

Leveraging the Cloud for Data Protection and Disaster Recovery WHITE PAPER: Leveraging the Cloud for Data Protection and Disaster Recovery Leveraging the Cloud for Data Protection and Disaster Recovery Bennett Klein DATA MANAGEMENT CUSTOMER SOLUTIONS MARCH 2012 Table

More information

Speed, Visibility and Control Best Practice AP Processing in Oracle E-Business Suite

Speed, Visibility and Control Best Practice AP Processing in Oracle E-Business Suite Speed, Visibility and Control Best Practice AP Processing in Oracle E-Business Suite Presented by Kevin Ryan, Regional Sales Manager ReadSoft Oracle Solutions Agenda 1. The Dilemma of Manual AP Inefficient

More information

The Kronos Cloud Tour. Andrew Manos Director Cloud Services Dan Rooney Cloud Principal

The Kronos Cloud Tour. Andrew Manos Director Cloud Services Dan Rooney Cloud Principal The Kronos Cloud Tour Andrew Manos Director Cloud Services Dan Rooney Cloud Principal March 26, 2013 1 Kronos Services Commitment: Deliver the Experience You Expect Strong Start, Early Success Delivering

More information

Building an Excellent Relationship with your Cloud-Based Contact Center Infrastructure Vendor. April 2014

Building an Excellent Relationship with your Cloud-Based Contact Center Infrastructure Vendor. April 2014 Building an Excellent Relationship with your Cloud-Based Contact Center Infrastructure Vendor April 2014 Sponsored by: - 1 - DMG Consulting LLC Table of Contents Introduction... 1 Cloud-Based Contact Center

More information

SERVICE DESK MANAGEMENT

SERVICE DESK MANAGEMENT SERVICE DESK MANAGEMENT Bringing your customers closer to you Managed Services are the key behind Bell Techlogix 8888 Keystone Crossing Indianapolis, IN 46240 1-866-782-2355 1-317-704-6000 www.belltechlogix.com

More information

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged

More information

Print-to-Mail Continuity Lessons Learned

Print-to-Mail Continuity Lessons Learned Print-to-Mail Continuity Lessons Learned Jerry Montella, Vice President of Mail-Gard Client 1: Financial Institution $22 Billion Length of Contract: Data Hot Site Contract: Print/Mail Recovery Contract:

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

Data Center Refresh: Build or Buy?

Data Center Refresh: Build or Buy? Data Center Refresh: Build or Buy? In-house data centers vs. colocation, managed services and cloud computing: 5 questions to consider Presented by Cosentry, the trusted Midwest provider of Managed and

More information

Keys To Implementing A Successful Internal Recovery Strategy. Karl Weinberg, CBCP Rick Falvo, CBCP Chicago Mercantile Exchange (CME)

Keys To Implementing A Successful Internal Recovery Strategy. Karl Weinberg, CBCP Rick Falvo, CBCP Chicago Mercantile Exchange (CME) Keys To Implementing A Successful Internal Recovery Strategy Karl Weinberg, CBCP Rick Falvo, CBCP Chicago Mercantile Exchange (CME) Agenda CME a brief history Risk Assessment Approach to achieving the

More information

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility Your Guide to Cost, Security, and Flexibility What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility 10 common questions answered Over the last decade, cloud backup, recovery

More information

It all Starts with the Invoice

It all Starts with the Invoice It all Starts with the Invoice Speakers Mel Steals Director of Invoice Automation Solutions PNC Bank Amy Rush Shared Services Controller Courtney Caton Finance Manager Westmoreland Coal Company 1 Agenda

More information

High Availability with Postgres Plus Advanced Server. An EnterpriseDB White Paper

High Availability with Postgres Plus Advanced Server. An EnterpriseDB White Paper High Availability with Postgres Plus Advanced Server An EnterpriseDB White Paper For DBAs, Database Architects & IT Directors December 2013 Table of Contents Introduction 3 Active/Passive Clustering 4

More information

City of Houston HITS Cloud Strategy and Body Worn Camera Project. Tina Carkhuff CIO/Interim Director

City of Houston HITS Cloud Strategy and Body Worn Camera Project. Tina Carkhuff CIO/Interim Director City of Houston HITS Cloud Strategy and Body Worn Camera Project 1 Tina Carkhuff CIO/Interim Director Agenda 2 Overall HITS Goals Definitions On-Premise Storage Cloud-based Storage Advantages and Disadvantages

More information

Cloud-based data warehousing to power aviation analytics

Cloud-based data warehousing to power aviation analytics Cloud-based data warehousing to power aviation analytics Big Data Workshop Transportation Research Board Annual Meeting January 12, 2014 Dr. Tulinda Larsen Vice President tulinda@masflight.com +1 443.510.3566

More information

Strategic Outlook. RDC: The Next Generation An integrated receivables platform. Takeaway. What s in this Paper?

Strategic Outlook. RDC: The Next Generation An integrated receivables platform. Takeaway. What s in this Paper? Strategic Outlook RDC: The Next Generation Takeaway Corporate treasury and receivables managers are demanding solutions that integrate seamlessly with banking and internal applications To improve efficiencies

More information

Outsourcing Receivables and Payables

Outsourcing Receivables and Payables EXECUTIVE REPORT Outsourcing Receivables and Payables Featured Articles: Massachusetts Bank Reduces Costs through Outsourced Wholesale Lockbox By Kathy Strasser Overcoming Supply Chain Financing Challenges

More information

www.flatworldsolutions.com

www.flatworldsolutions.com Flatworld Solutions Pulitzer-award-winning writer Thomas Friedman in his book The World is Flat has described the flatteners that shaped the 21st century global economy. These flatteners, allowed us to

More information

Negotiating EHR Acquisition Contracts

Negotiating EHR Acquisition Contracts Negotiating EHR Acquisition Contracts Key Strategies, Terms and Conditions Louisa Barash, Esq. & Jane Eckels, Esq. The Art and Skill of Negotiations Painful Contract Negotiations Take too long Are too

More information

What you need to know about cloud backup: your guide to cost, security and flexibility.

What you need to know about cloud backup: your guide to cost, security and flexibility. What you need to know about cloud backup: your guide to cost, security and flexibility. Over the last decade, cloud backup, recovery and restore (BURR) options have emerged as a secure, cost-effective

More information

Keeping up with the World of Cloud Computing: What Should Internal Audit be Thinking About?

Keeping up with the World of Cloud Computing: What Should Internal Audit be Thinking About? Keeping up with the World of Cloud Computing: What Should Internal Audit be Thinking About? IIA San Francisco Chapter October 11, 2011 Agenda Introductions Cloud computing overview Risks and audit strategies

More information

for Oil & Gas Industry

for Oil & Gas Industry Wipro s Upstream Storage Solution for Oil & Gas Industry 1 www.wipro.com/industryresearch TABLE OF CONTENTS Executive summary 3 Business Appreciation of Upstream Storage Challenges...4 Wipro s Upstream

More information

September 17, 1:00 PM. Dean Sorensen, Founder, IBP Collaborative

September 17, 1:00 PM. Dean Sorensen, Founder, IBP Collaborative BUSINESS FORECASTING AND INNOVATION FORUM 2015 September 17-18, 2015 Boston, MA September 17, 1:00 PM Track A Session: Transforming FP&A via Strategic, Financial & Operational Integration Improve forecast

More information

Statewide Disaster Recovery Coordinator Meeting. October 31, 2012

Statewide Disaster Recovery Coordinator Meeting. October 31, 2012 Statewide Disaster Recovery Coordinator Meeting October 31, 2012 Meeting Agenda ----- Topics ----- Opening Remarks and Introductions 10 minutes Short Subjects: Program Update 15 minutes Disaster Recovery

More information

Consequences of Poorly Performing Software Systems

Consequences of Poorly Performing Software Systems Consequences of Poorly Performing Software Systems COLLABORATIVE WHITEPAPER SERIES Poorly performing software systems can have significant consequences to an organization, well beyond the costs of fixing

More information

enlight Cloud Cross Platform workflow shortens Disaster Recovery from Days to Minutes Case Study AT-A-GLANCE Customer Business :

enlight Cloud Cross Platform workflow shortens Disaster Recovery from Days to Minutes Case Study AT-A-GLANCE Customer Business : Case Study Cross Platform Disaster Recovery with enlight Cloud www.esds.co.in AT-A-GLANCE Customer Business : Largest Power Generation Sector in India Challenge : Robust DRaaS solution for continuous High

More information

Value vs. Cost How to Get Both Out of a Cloud Services Provider

Value vs. Cost How to Get Both Out of a Cloud Services Provider Value vs. Cost How to Get Both Out of a Cloud Services Provider A webcast presented by IT Convergence June, 12, 2014 How to Ask Questions Feel free to ask questions as they occur to you Click on the Q&A

More information

Information Technology Auditing for Non-IT Specialist

Information Technology Auditing for Non-IT Specialist Information Technology Auditing for Non-IT Specialist IIA Pittsburgh Chapter October 4, 2010 Agenda Introductions What are General Computer Controls? Auditing IT processes controls Understanding and evaluating

More information

Cloud Computing: What is it? And how can it transform your finance organization?

Cloud Computing: What is it? And how can it transform your finance organization? Cloud Computing: What is it? And how can it transform your finance organization? Agenda Cloud Basics The Strategic Shift for CFOs How the Cloud Enables the Transformation Takeaways 2 3 The Cloud Impacts

More information

Business Continuity & Disaster Recovery

Business Continuity & Disaster Recovery knowledge partner MARKET INSIGHT Business Continuity & Disaster Recovery Considerations for Saudi Organizations /mobily @MobilyBusiness 056 010 0901 I business.sales@mobily.com.sa About Us Mobily; the

More information

CGS Technology Outsourcing

CGS Technology Outsourcing CGS Technology Outsourcing Project Management Best Practices; Modernizing Enterprise Infrastructure presented by Michael Brandi, Vice President 16 September 2015 2015 CGS Computer Generated Solutions.

More information

COST-BENEFIT ANALYSIS: HIGH AVAILABILITY IN THE CLOUD AVI FREEDMAN, TECHNICAL ADVISOR. a white paper by

COST-BENEFIT ANALYSIS: HIGH AVAILABILITY IN THE CLOUD AVI FREEDMAN, TECHNICAL ADVISOR. a white paper by HIGH AVAILABILITY IN THE CLOUD AVI FREEDMAN, TECHNICAL ADVISOR a white paper by COST-BENEFIT ANALYSIS: HIGH AVAILABILITY IN THE CLOUD Is the first question you ask when evaluating IT infrastructure, how

More information

How to Choose a Cloud Backup Service Provider.

How to Choose a Cloud Backup Service Provider. How to Choose a Cloud Backup Service Provider. 1 How to Choose a Cloud Backup Service Provider Why Should You Protect Your Data? Sooner or later - by mischief, misfortune or mistake - it is statistically

More information

Cloud Computing. P a n a g i o t i s F o u z a s I T S o l u t i o n s M a n a g e r

Cloud Computing. P a n a g i o t i s F o u z a s I T S o l u t i o n s M a n a g e r C l a s s i f i c a t i o n I S O 2 7 0 0 1 : P u b l i c Cloud Computing Prospects & Challenges P a n a g i o t i s F o u z a s I T S o l u t i o n s M a n a g e r 1 OUTLINE Cloud Definition and Classification

More information

Agenda. 1. How we got here: 2. Current State: 3. The Devil in the Details. Evolution of Workload Delivery

Agenda. 1. How we got here: 2. Current State: 3. The Devil in the Details. Evolution of Workload Delivery Seize the Cloud The Cloud is Agenda 1. How we got here: Evolution of Workload Delivery 2. Current State: Success and Challenges in the Cloud Areas for Investment 3. The Devil in the Details Negotiate for

More information

State of Louisiana Division of Administration / Office of Technology Services

State of Louisiana Division of Administration / Office of Technology Services State of Louisiana Division of Administration / Office of Technology Services REQUEST FOR INFORMATION (RFI) RELATED TO ENTERPRISE DOCUMENT CAPTURE (EDC) July 1, 2015 This Request for Information (RFI)

More information

Why Test ITSM Applications for Performance? Webinar

Why Test ITSM Applications for Performance? Webinar Why Test ITSM Applications for Performance? Webinar Agenda What is performance testing? Why test ITSM for performance Testing? What are the ITSM modules that need performance testing? What are the use

More information

80% of responders already have some sort of cloud access; 81% of responders already have or are investigating or developing a cloud strategy.

80% of responders already have some sort of cloud access; 81% of responders already have or are investigating or developing a cloud strategy. Cloud Optimization Strategies Summary Results August, 2012 Observations and Conclusions 80% of responders already have some sort of cloud access; 81% of responders already have or are investigating or

More information

Microsoft Azure Cloud on your terms. Start your cloud journey.

Microsoft Azure Cloud on your terms. Start your cloud journey. Microsoft Azure Cloud on your terms. Start your cloud journey. Subscribe, Deploy, Migrate and Get Finance and Support for your Hybrid and/or Cloud Data Center. Never pay huge upfront Cost. How can Azure

More information

9/23/2013. Disaster Recovery Planning Best Practices. Over the Next Decade. 75X growth in files. 50X growth in data. 10X growth in servers

9/23/2013. Disaster Recovery Planning Best Practices. Over the Next Decade. 75X growth in files. 50X growth in data. 10X growth in servers Disaster Recovery Planning Best Practices Mohammad Alshafie, Systems Engineer mo@unitrends.com Harold Schmoecker, Regional Sales VP harold@unitrends.com Over the Next Decade 75X growth in files 50X growth

More information

Outsourcing- Effective Strategies for Outsourcing and Managing Vendor Relationships

Outsourcing- Effective Strategies for Outsourcing and Managing Vendor Relationships Outsourcing- Effective Strategies for Outsourcing and Managing Vendor Relationships Peter F. Ransome MIT, LIT, CDIA Systems Integrator ECM 80 s,90 s GM Production/Sales for $150 M division BPO ISO 9002

More information

Vendor Management. Outsourcing Technology Services

Vendor Management. Outsourcing Technology Services Vendor Management Outsourcing Technology Services Objectives Board and Senior Management Responsibilities Risk Management Program Risk Assessment Service Provider Selection Contracts Ongoing Monitoring

More information

BPO for Finance and Accounting Payroll Processes REAL. Susanna Vilim. PROJ 410 Case Study 3. Professor Betty Schobey.

BPO for Finance and Accounting Payroll Processes REAL. Susanna Vilim. PROJ 410 Case Study 3. Professor Betty Schobey. BPO for Finance and Accounting Payroll Processes REAL Susanna Vilim PROJ 410 Case Study 3 Professor Betty Schobey DeVry University 1 Table of Contents Page Purpose 3 Current Situation 3 Outsourcing / In-House

More information

AVANTGARD Hosting and Managed Services

AVANTGARD Hosting and Managed Services AVANTGARD Hosting and Managed Services AVANTGARD HOSTING AND MANAGED SERVICES SunGard meets its customers diverse set of requirements by not only bringing to market scalable, flexible, and industry leading

More information

Cloud Computing and Disaster Recovery

Cloud Computing and Disaster Recovery Understanding the Cloud Environment Cloud Environment = Internet-based data access & exchange + Internet-based access to low cost computing & applications Cloud Computing and Disaster Recovery April 2013

More information

Disaster Preparedness & Response

Disaster Preparedness & Response 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A B C E INTRODUCTION AND PURPOSE REVIEW ELEMENTS ABBREVIATIONS NCUA REFERENCES EXTERNAL REFERENCES Planning - Ensuring

More information

Managed Services Market in South Africa Mapping Opportunities in the Data Centre and Cloud Markets

Managed Services Market in South Africa Mapping Opportunities in the Data Centre and Cloud Markets Managed Services Market in South Africa Mapping Opportunities in the Data Centre and Cloud Markets January 2012 Contents Section Slide Numbers Executive Summary 4 External Challenges: Drivers and Restraints

More information

WHO ARE WE AND WHAT WE DO?

WHO ARE WE AND WHAT WE DO? 1 WHO ARE WE AND WHAT WE DO? itgroup was founded in 2010 through integration of company Net Service s 2003, modern IT management platforms and new business concept. We passed a long way and become leading

More information

Contents. SnapComms Data Protection Recommendations

Contents. SnapComms Data Protection Recommendations Contents Abstract... 2 SnapComms Solution Environment... 2 Concepts... 3 What to Protect... 3 Database Failure Scenarios... 3 Physical Infrastructure Failures... 3 Logical Data Failures... 3 Service Recovery

More information

Running a World-Class SaaS Organization. Dr. Richard Northing SVP of Global Services Flexera Software

Running a World-Class SaaS Organization. Dr. Richard Northing SVP of Global Services Flexera Software Running a World-Class SaaS Organization Dr. Richard Northing SVP of Global Services Flexera Software Agenda SaaS Market Overview and Trends SaaS as a Business Transformation for Incumbents Running a World

More information

INSIDE. Preventing Data Loss. > Disaster Recovery Types and Categories. > Disaster Recovery Site Types. > Disaster Recovery Procedure Lists

INSIDE. Preventing Data Loss. > Disaster Recovery Types and Categories. > Disaster Recovery Site Types. > Disaster Recovery Procedure Lists Preventing Data Loss INSIDE > Disaster Recovery Types and Categories > Disaster Recovery Site Types > Disaster Recovery Procedure Lists > Business Continuity Plan 1 Preventing Data Loss White Paper Overview

More information

Implementing Business Mobile RDC Lessons Learned and Outcomes

Implementing Business Mobile RDC Lessons Learned and Outcomes Implementing Business Mobile RDC Lessons Learned and Outcomes Rod Young, CoBiz Financial Larry Andretich, U.S. Bank November 5, 2015 Be sure to tweet about the #RDCSummit and mention @RDCTweet About The

More information

Building your Server for High Availability and Disaster Recovery. Witt Mathot Danny Krouk

Building your Server for High Availability and Disaster Recovery. Witt Mathot Danny Krouk Building your Server for High Availability and Disaster Recovery Witt Mathot Danny Krouk Terminology Whoa! Resiliency High Availability RTO Round Robin Business Continuity A Spectrum, Not a Switch Backup

More information

PARTLY CLOUDY WITH A CHANCE OF PROJECT MANAGEMENT. Jon Greenfield CDW Executive Account Manager, MBA September 2013

PARTLY CLOUDY WITH A CHANCE OF PROJECT MANAGEMENT. Jon Greenfield CDW Executive Account Manager, MBA September 2013 PARTLY CLOUDY WITH A CHANCE OF PROJECT MANAGEMENT Jon Greenfield CDW Executive Account Manager, MBA September 2013 Agenda What is the cloud? Why is the cloud? How is the evolution of the cloud disrupting

More information

How Automation is Driving Strategic Sourcing Transformation at Citi

How Automation is Driving Strategic Sourcing Transformation at Citi How Automation is Driving Strategic Sourcing Transformation at Citi Michael Krassos SVP Strategic Sourcing & Procurement Services Procurement Systems / Applications Management July 2012 Agenda Who We Are

More information

Quick Start to Accelerating Your Cloud Business. Katherine Hunt, Director, Member Communities

Quick Start to Accelerating Your Cloud Business. Katherine Hunt, Director, Member Communities Quick Start to Accelerating Your Cloud Business Katherine Hunt, Director, Member Communities CompTIA Strategy Educate The IT Channel Advocate On behalf of the industry Certify The IT workforce Give Back

More information

Introduction to Cloud Computing. Srinath Beldona srinath_beldona@yahoo.com

Introduction to Cloud Computing. Srinath Beldona srinath_beldona@yahoo.com Introduction to Cloud Computing Srinath Beldona srinath_beldona@yahoo.com Agenda Pre-requisites Course objectives What you will learn in this tutorial? Brief history Is cloud computing new? Why cloud computing?

More information

HRO in the cloud? What does the new generation of HR systems mean for HR sourcing?

HRO in the cloud? What does the new generation of HR systems mean for HR sourcing? Alsbridge Insights HRO in the cloud? What does the new generation of HR systems mean for HR sourcing? Executive Summary A number of new cloud based multi-process HR systems are competing for the attention

More information

Q u a n t u m ' s D X i D e d u p l i c a t i o n S y s t e m I m p r o v e s E f f i c i e n c y a n d R e d u c e s C o s t s

Q u a n t u m ' s D X i D e d u p l i c a t i o n S y s t e m I m p r o v e s E f f i c i e n c y a n d R e d u c e s C o s t s B U Y E R C A S E S T U D Y Q u a n t u m ' s D X i D e d u p l i c a t i o n S y s t e m I m p r o v e s E f f i c i e n c y a n d R e d u c e s C o s t s Robert Amatruda Laura DuBois Marshall Amaldas

More information

I D C V E N D O R S P O T L I G H T. F l a s h, C l o u d, a nd Softw ar e - D e f i n e d Storage:

I D C V E N D O R S P O T L I G H T. F l a s h, C l o u d, a nd Softw ar e - D e f i n e d Storage: I D C V E N D O R S P O T L I G H T F l a s h, C l o u d, a nd Softw ar e - D e f i n e d Storage: N ew T rends Impacting Enterprise Datacenters March 2014 Adapted from IDC Worldwide Storage Predictions

More information

SPECIALIST IN DATA CENTRE & BUSINESS CONTINUITY SOLUTIONS

SPECIALIST IN DATA CENTRE & BUSINESS CONTINUITY SOLUTIONS SPECIALIST IN DATA CENTRE & BUSINESS CONTINUITY SOLUTIONS WE GIVE YOU THE COMPETITIVE EDGE In today s fast paced business world, one cannot overemphasise the need to expect the unexpected. While no system

More information

MOVING TO THE CLOUD. ebook. Moving to new heights - an analysis of the good and the bad when moving ERP into the Cloud.

MOVING TO THE CLOUD. ebook. Moving to new heights - an analysis of the good and the bad when moving ERP into the Cloud. MOVING TO THE CLOUD ebook Moving to new heights - an analysis of the good and the bad when moving ERP into the Cloud. Contents Introduction... 2 Chapter 1. Hardware Infrastructure What does your existing

More information

Mike Ventrella, Vice President, Sales

Mike Ventrella, Vice President, Sales Speed, Visibility and Control Best Practice AP Processing in Oracle E-Business Suite Presented by Mike Ventrella, Vice President, Sales Agenda 1. The Dilemma of Manual AP Inefficient Risky Costly 2. The

More information

XPress Cloud Connecting People, Cloud, and Things

XPress Cloud Connecting People, Cloud, and Things XPress Cloud Connecting People, Cloud, and Things Roger Austin Director of Cloud Channels April 2015 Compute Evolution Drives Network Change The Cloud Is Driving New Network Requirements (USD millions)

More information

Disaster Recovery (DR) Planning with the Cloud Desktop

Disaster Recovery (DR) Planning with the Cloud Desktop with the Cloud Desktop info@os33.com (866) 796-0310 www.os33.com In preparing for the unexpected, most companies put specific disaster recovery plans in place. Without planning, recovering from a disaster

More information

Deduplication s Role in Disaster Recovery. Gene Nagle, EXAR Thomas Rivera, SEPATON

Deduplication s Role in Disaster Recovery. Gene Nagle, EXAR Thomas Rivera, SEPATON Gene Nagle, EXAR Thomas Rivera, SEPATON SNIA Legal Notice The material contained in this tutorial is copyrighted by the SNIA. Member companies and individual members may use this material in presentations

More information

An Overview of icims

An Overview of icims An Overview of icims January 2015 FORWARD LOOKING INFORMATION This document contains statements that constitute forward- looking statements, including but not limited to icims outlook for icims financial

More information

Understanding Your Merchant Fees Presented by:

Understanding Your Merchant Fees Presented by: Understanding Your Merchant Fees Presented by: Melinda Speer Terry Endres VP Strategic Sales Executive SVP Treasury Management Officer Health, Institutions, & Government Government Treasury Services Chicago,

More information

Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES

Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Fujitsu Services Limited, 2013 OVERVIEW OF BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Business Process Management

More information

AVANTGARD Private Cloud and Managed Services

AVANTGARD Private Cloud and Managed Services AVANTGARD Private Cloud and Managed Services AVANTGARD PRIVATE CLOUD AND MANAGED SERVICES SunGard meets its customers diverse set of requirements by not only bringing to market scalable, flexible, and

More information

Services Providers. Ivan Soto

Services Providers. Ivan Soto SOP s for Managing Application Services Providers Ivan Soto Learning Objectives At the end of this session we will have covered: Types of Managed Services Outsourcing process Quality expectations for Managed

More information

EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts. City of Seattle CONTRACT FOR

EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts. City of Seattle CONTRACT FOR EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts City of Seattle CONTRACT FOR This Service Level Agreement template is adopted by City Purchasing Policy for Software as a Service

More information

Preparing for the Worst: Disaster Recovery and Business Continuity Planning for Investment Firms An Eze Castle Integration ebook

Preparing for the Worst: Disaster Recovery and Business Continuity Planning for Investment Firms An Eze Castle Integration ebook Preparing for the Worst: Disaster Recovery and Business Continuity Planning for Investment Firms An Eze Castle Integration ebook Table of Contents 1. Introduction to Business Continuity Planning and Disaster

More information

The Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing

The Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing Your Platform of Choice The Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing Mark Cravotta EVP Sales and Service SingleHop LLC Talk About Confusing? Where do I start?

More information

WHITE PAPER. Realizing ROI from Your Network Visibility Investment

WHITE PAPER. Realizing ROI from Your Network Visibility Investment WHITE PAPER Realizing ROI from Your Network Visibility Investment www.ixiacom.com 915-6630-01 Rev. A, March 2014 2 Table of Contents Executive Summary... 4 Introduction... 4 Network Visibility ROI... 5

More information

PPSADOPTED: OCT. 2012 BACKGROUND POLICY STATEMENT PHYSICAL FACILITIES. PROFESSIONAL PRACTICE STATEMENT Developing a Business Continuity Plan

PPSADOPTED: OCT. 2012 BACKGROUND POLICY STATEMENT PHYSICAL FACILITIES. PROFESSIONAL PRACTICE STATEMENT Developing a Business Continuity Plan PROFESSIONAL PRACTICE STATEMENT Developing a Business Continuity Plan OCT. 2012 PPSADOPTED: What is a professional practice statement? Professional Practice developed by the Association Forum of Chicagoland

More information

Disaster Recovery as a Cloud Service: Economic Benefits and Deployment Challenges

Disaster Recovery as a Cloud Service: Economic Benefits and Deployment Challenges Disaster Recovery as a Cloud Service: Economic Benefits and Deployment Challenges Tim Wood, Emmanuel Cecchet, KK Ramakrishnan*, Prashant Shenoy, Kobus van der Merwe*, and Arun Venkataramani UMass Amherst

More information

Disaster Recovery. Hendry Taylor Tayori Limited

Disaster Recovery. Hendry Taylor Tayori Limited Disaster Recovery Hendry Taylor Tayori Limited Agenda What is Business Continuity planning (BCP) What is Disaster Recovery (DR) and Disaster Recovery Planning (DRP) Overview Lifecycle Analysis Plan design

More information

Application Performance Monitoring/Management (APM) Request for Information (RFI) 28198-CH

Application Performance Monitoring/Management (APM) Request for Information (RFI) 28198-CH Application Performance Monitoring/Management (APM) Request for Information (RFI) 28198-CH Issued: March 30, 2015 Responses Due: May 12, 2015 This is not a bid or proposal. This Request for Information

More information

HOW AN INTEGRATED RECEIVABLES SOLUTION

HOW AN INTEGRATED RECEIVABLES SOLUTION WHITE PAPER HOW AN INTEGRATED RECEIVABLES SOLUTION ELIMINATES THE BARRIERS TO ELECTRONIC PAYMENTS 2013 WAUSAU FINANCIAL SYSTEMS, INC. All Rights Reserved. All other copyrights cited herein are the property

More information