Agenda. 1. How we got here: 2. Current State: 3. The Devil in the Details. Evolution of Workload Delivery

Transcription

1 Seize the Cloud

2 The Cloud is

3 Agenda 1. How we got here: Evolution of Workload Delivery 2. Current State: Success and Challenges in the Cloud Areas for Investment 3. The Devil in the Details Negotiate for Success

4 Firefighter Trusted Operator Innovator

5 Firefighter Trusted Operator Innovator

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7 The Evolution of Solution Delivery

8 On-Prem Decider: IT Benefit: Only Option

9 On-Prem Decider: IT Benefit: Only Option Co-Lo Decider: IT Benefit: Redundancy

10 On-Prem Co-Lo Virtualized Decider: IT Benefit: Only Option Decider: IT Benefit: Redundancy Decider: IT Benefit: Cost

11 On-Prem Co-Lo Virtualized Cloud Decider: IT Decider: IT Decider: IT Decider: Biz Benefit: Only Option Benefit: Redundancy Benefit: Cost Benefit: Time to...

12 On-Prem Co-Lo Virtualized Cloud Managed Decider: IT Decider: IT Decider: IT Decider: Biz Decider: Joint Benefit: Only Option Benefit: Redundancy Benefit: Cost Benefit: Time to... Benefit: Efficiency

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14 Where we are Today

15 80% Cloud Adoption 70% 60% 50% 40% 30% 20% 10% 0% IaaS PaaS SaaS

16 45% Barriers to Cloud Adoption 40% 35% 30% 25% 20% 15% 10% 5% 0% Integration Security Performance Availability Cost Now Future

17 Firefighter Trusted Operator Innovator

18 80% Cloud Project Success 70% 60% 50% 40% 30% 20% 10% 0% Storage Disaster Recovery Backup Compute Collab. & Prod. Sales & Marketing Finance & HR

19 80% Cloud Project Impact 70% 60% 50% 40% 30% 20% 10% 0% Storage Disaster Recovery Backup Compute Collab. & Prod. Sales & Marketing Finance & HR

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21 Growing Cloud footprint will bring certain realities into play Cloud Provider College Board s Cloud Offering to External Clients External Client Using the College Board Offering

22 Discuss & Debrief What issues are you facing in the Cloud? How steps are you taking to deal with these issues? What advice do you have for others based upon your experiences in the Cloud?

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24 Data & App Integration

25 The Devil is in the Details

26 The Marriage Doomed for Failure Or At Least Re-negotiation

27 Your Canary in the Cloud

28 Info Tech s Learned Lessons from Cloud Failures Negligible Negotiation Lack of Leverage No Backup Plan My Cloud Contains?

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30 Debrief and Discuss 1. Are there any other conditions all of you would put in your cloud pre-nup? 2. Has anyone experienced a bitter divorce here and if so, what is the one key takeaway you can share with the room about this experience? 3. How many of you see yourselves pursuing a renewal with your current cloud vendor?

31 Condition 1: Optimize your Future Contract Cost Cost Time Time Enhance Current Cloud ROI & Ensure New Cloud Is Funded Properly

32 Price Caps to Stabilize Year-To-Year Price Increases % The Lowest Of All Price Caps No Minimums Cost Per Unit

33 Condition 2: Avoid One-Way Cancellation Clauses "If Customer violates any of the terms of this Agreement, Customer's permission to use the Services will automatically terminate. [VENDOR] reserves the right to revoke Customer's access to and use of the Services at any time, with or without cause, and with or without notice." 1. One-way cancellations should only occur if you threaten the vendor s ability to conduct day-to-day business 2. When cancellation occurs, maintain a right for mediation, and if the claim is true, enough time for an un-wind phase 3. Ensure missed payments that arise out of a legitimate dispute are not grounds for cancellation

34 Condition 3: Layer the Cloud Primary Cloud Secondary Cloud Secondary Cloud

35 Condition 4: Generate an SLA+ SLA Mediation In Case of Dispute Communication Responsibilities Diagnostic & Recovery Procedures SLA+ Move beyond historically looking SLAs and focus on quality of service metrics and how they impact $

36 Condition 5: Know Who s In Your Cloud Sub Vendor 1 Your Vendor Sub Vendor 2

37 So, where to do we start? Relationship Stage: Assessment Stage Negotiation Stage Operating Stage Focus: Due Diligence Understand your Cloud & Craft your SLA+ Positioning Achieve Leverage through Vendor Layering Risk Mitigation Develop Plans B, C, and D & Run a DR Scenario Begin with a current contract review DIY Contract Review Hire a Consultant Use ITRG s Contract Review Service

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40 Cloud and Mobile

41 How did we get here? Rise of Mobile Devices Widespread Cloud Usage BYOD & Cloud Demand for Anywhere Access It s clear that if you re not proactively managing cloud and mobile access today, you re at increased risk of fraud, data theft, and security breaches. - Jackie Gilbert, Founder of SailPoint

42 What concerns are we hearing? What if our employees lose their phone with private company data on it? Where should we be physically storing our data? How can we prevent security breaches? How can we separate employee s personal data from our corporate data?

43 Discuss & Debrief How do you see the intersection of cloud and BYOD affecting your organization? What are some of the unique challenges and opportunities that you ve faced? What advice do you have for others based upon your experiences with cloud and BYOD?

44 Info-Tech s Key Issues & Learned Lessons Security Risks Compliance Issues Staying ahead of the curve Human Error

45 1. Develop a Personal Cloud Strategy My Cloud-Based Identity (for acquiring and accessing my stuff) Personal Cloud My Applications and Services (via an App Store) My Cloud-Based Data (for storage and sharing)

46 1. Develop a Personal Cloud Strategy 2. Improve Data Security Cloud-hosted enterprise containers Informing and teaching employees Having policies and communicating those policies

47 1. Develop a Personal Cloud Strategy 2. Improve Data Security 3. Invest in a Cloud-Based Enterprise Mobility Management Solution Ease of managing new devices Can mix and match cloud and on-premise

48 Without it, a business is looking at significant liability, security, and management issues. And for the cost of today's MDM solutions compared to their breadth of features, it's easily a worthwhile investment. Fred Brown, VP of IT Mohegan Sun At Pocono Address risks proactively, not obsessively Increase in success in data protection +3.2% +14.5% +15.9% +16.8% +18.1% +23.6% A primarily wireless network Mobile device management VDI Acceptable use policy Remote wipe waiver Training on policies

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50 Identify key stakeholders for the personal cloud project. Leverage any strategies or policies you might already have for mobile and cloud technologies. Outline and prioritize mobile and cloud demands.