Value vs. Cost How to Get Both Out of a Cloud Services Provider

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1 Value vs. Cost How to Get Both Out of a Cloud Services Provider A webcast presented by IT Convergence June, 12, 2014

2 How to Ask Questions Feel free to ask questions as they occur to you Click on the Q&A icon in the panel on top of your screen A dialog box will open Enter your question and press Send During the Q&A session we will answer your questions

3 Global Reach, Local Expertise UNITES STATES San Francisco - Bay Area Chicago New York Dallas Incline Village CHINA Shanghai INDIA Hyderabad MEXICO Mexico DF COSTA RICA San José BRAZIL Rio de Janeiro São Paulo ARGENTINA Buenos Aires

4 On the Phone Host Presenters Keith Thomas Marketing Communications Analyst IT Convergence Ernesto Espinoza Vice President of Technology Solutions IT Convergence Tom Pavlic Director Business Systems Master Lock

5 Value vs. Cost How to Get Both Out of a Cloud Services Provider Customer Perspective on Challenges in Today s Market Factors to consider when choosing an ECMS Provider Case Study - Masterlock Differentiators delivered by ITC Enterprise Cloud Services

6 Why People Consider Outsourcing Reduce Cost Access to Expertise Improve Internal Service Focus on Core Business Gain Competitive Edge

7 IT Outsourcing Motivations in Depth Needs Lower Total Cost of Ownership Pay for the expertise you need, when you need it Improve Internal SLAs to the business Concentrate on core competency vs. maintaining internal systems Wants Fee up scarce capital for value add projects Access to Guru level talent on demand Increase and Speedup support and response times Focus on improvement not maintenance

8 Value vs. Cost How to Get Both Out of a Cloud Services Provider Customer Perspective on Challenges in Today s Market Factors to consider when choosing an ECMS Provider Case Study - Masterlock Differentiators Delivered by ITC Enterprise Cloud Services

9 Considerations Benefits Simplifies and optimizes IT Increases IT agility Risks Vendor lock-in Management complexity and concerns Enables faster ROI through better resource management Cost issues and ROI justification Predictable Monthly Costs Defers and Avoids Costs (CapEx to OpEx) Improves business continuity and disaster recovery Offers additional expert IT management Eliminates or reduces cost of application upgrades Loss of Control Data Migration Costs and Issues when leaving the Cloud Contract negotiation issues Performance and availability unknowns Increased Application Integration Costs

10 Who Should Consider Moving the Cloud? Do you need flexibility on hardware allocation? Have you out grown your current business system? Can you benefit by shifting IT spending from Capital to Operating Expenses? Are auditors demanding internal support standard improvement? Is reliable disaster recovery solution a reality or wish? Will you face an large IT capital investment soon? Struggling to recruit and retain top IT talent?

11 What to Weigh When Considering an ECMS Provider Downtime visibility Service Level Agreements Capacity demand Number of systems needed to be integrated Penalty, terms and conditions Disaster recovery Upgrades Ease of exit

12 Value vs. Cost How to Get Both Out of a Cloud Services Provider Customer Perspective on Challenges in Today s Market Factors to consider when choosing an ECMS Provider Case Study - Masterlock Differentiators delivered by ITC Enterprise Cloud Services

13 A Word from Our Customer My experience moving to the ITC Hosting environment was well planned: many meetings, a lot of upfront work done, and the execution was basically flawless. It s a proven plan, because they've done it over and over. Tom Pavlic Director of Business Applications Master Lock USA

14 Masterlock Company Profile Customer Name Company Location Customer Industry Tom Pavlic, Director of Business Systems Oak Creek, Wisconsin Storage and Security Employees Project Location IT Convergence Services Our Oracle footprint supports operations in the U.S., Canada, Mexico, France, and China Hosting E-Business Suite, Demantra, ASCP, OBIEE, and Webcenter Portal Oracle Systems Oracle E-Business

15 Masterlock Business Challenges Support multiple locations in US & abroad Consolidate Oracle warehouse & systems from hosting vendors Keep pace with constant changes in Oracle landscape Training and technology shifts create moving target

16 Masterlock Solution Externally host Oracle EBS, OBIEE, Demantra, Webcenter portal, ASCP This enabled Master Lock to: Free scarce internal resources to focus on more value add business endeavors Reduce Master Lock s Total Cost of Ownership of Oracle E-Business Suite by 20% Increase service levels to the Master Lock business community Support global staff, round the clock

17 Masterlock Business Results Make IT costs predictable Improve system performance via access to ITC s reliable best of breed technology infrastructure Gained responsive, flexible partner that understands the Masterlock s needs and constantly evolving environment Strategic Partnership that extends across multiple entities

18 Value vs. Cost How to Get Both Out of a Cloud Services Provider Customer Perspective on Challenges in Today s Market Factors to consider when choosing an ECMS Provider Case Study - Masterlock Differentiators Delivered by ITC Enterprise Cloud Services

19 IT Convergence's Cloud Offerings Oracle E-Business Suite Oracle UPK Oracle Business Intelligence Enterprise Edition Oracle Hyperion Oracle SOA EMC Backup as a Service Disaster Recovery

20 Big Enough to Support You, Small Enough to Know You

21 Over 800 Full Time People in 7 Countries UNITES STATES 28% MEXICO 5% COSTA RICA 3% BRAZIL 20% ARGENTINA 16% CHINA 4% INDIA 24%

22 Service Delivery Differentiators Service Delivery Managers A dedicated, knowledgeable leader to insure delivery and team performance Enterprise Monitoring Solution Dashboard visibility to your applications and computing platforms Service Desk 24/7 manned global Service Desk available to answer your call, connecting you to our team Adaptive Service Tailoring to meet your unique requirements. Unparalleled responsiveness Visible Performance Metrics Weekly/Monthly Status Reporting; Labor Performance Reporting Assigned Staffing Model Named primary and secondary support personnel an extension of your team Audited processes including the New Account Startup, Change Management and Root Cause Analysis are fundamental tenants of the Enterprise Cloud & Managed Services practice and are part of our SOC-1 certification.

23 Unique and Better Alternative Traditional Offshore Model ITC s Global Support Model Unnamed resources Unreliable service continuity Poor communication Lack of transparency Know your assigned personnel by name ITC assigned personnel know your systems for efficient support 24x7x365 Seamless communication around-theclock Time is utilized more efficiently resulting in lower overall cost

24 IT Convergence Data Centers San Francisco, California Oak Brook, Illinois

25 Reliable & Scalable Solution Dual Facility Implementation DR in San Francisco, CA Tier IV Latisys in suburban Chicago, IL Tier III OC3 Communication Enabled Bi-Annual SSAE 16/SOC-1 Audits Uptime Institute Level III+/IV % Uptime Availability Platform Neutral Long-Term Investments 5+ Year Working Relationships ITC Customer/Corporate Networks Growing Business Segment IT Convergence All rights reserved.

26 Best of Breed Infrastructure Components ITC Data Center Approach Best of Breed Components Network Compute Virtualization Storage Security High-Density, Efficient and Leading Edge Infrastructure Customer Choice in Computing Platforms and ISPs

27 Your Journey To The Cloud - Next Steps 1. Decide on your cloud requirements: Geographies - Client/Devices RTO/RPO & SLA - Deployment Model Single or multi-tenant - Business Requirements 2. Understand workloads, services and priorities ITC TC, Professional Services or Partner Assessment 3. Identify appropriate services 4. Begin your journey to success!

28 Start Your Migration to the Cloud Here Get an EBS Health Check Request a BaaS Cloud Enablement Survey Take our Enterprise Cloud Environment Survey Make your request at

29 How to Ask Questions Feel free to ask questions as they occur to you. Click on the Q&A icon in the panel on top of your screen A dialog box will open Enter your question and press Send During the Q&A session we will answer your questions.

30 Join the Conversation Data Domain and Deduplication 101, on Thursday June 19 th, 9:00 am Pacific/12:00 pm Eastern Conquering the Oracle R12 Challenge in Latin America Thursday June 26 th, 8:00 am Pacific/11:00 am Eastern Website Facebook Blog itconvergence.blogspot.com LinkedIn YouTube

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