User Guide ICP BIA desk/complete

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1 User Guide ICP BIA desk/complete Hamburg Version

2 Introduction The BIA desk/complete terminal is designed for the electronic processing of transactions that are initiated by credit cards, girocards, chipcards and customer cards at the point of sale (POS). The terminal gathers all necessary payment data and, with the implemented card reader, provides the card companies and network operators with a secure transaction handling. Integrated communication technology ensures the remote data transmission to the card companies and network operators. The BIA terminal has three manuals available: this User Guide, a Quick Guide and a Technical Manual. The Technical Manual contains all technical information that is required for installation, integration and positioning of the BIA desk/complete. It is intended for users who have appropriate technical skills and who will be able to make the settings described there, either alone or under the guidance of the ICP Hotline. In this manual all terminal functions are described whereas the Quick Guide is limited to the functions that are used most in the daily work. Contents Payments - with ECR Connection...3 Payments - without ECR Connection...5 Reconciliation...8 Reservations...9 Prepaid Cards and Gift Cards Journals Settings Diagnoses Service Transfer Logfiles VTC - Virtual Terminal Client VTC - Gift Cards, itunes, Wirecards VTC - Reports Additional Information Hamburg Version Page 2

3 Girocard Payment Payments - with ECR Connection Online/Offline ELV Payment (Check against blacklists if online payment) Amount is displayed. Amount is displayed. and With positive check or in offline mode: Note: If checking the customer's signature reveals any Credit Card Payment Amount is displayed. Contactless Card Payment Amount is displayed. and If the card was read successfully, a message is displayed on the terminal. (...next page top left) (...next page top right) Hamburg Version Page 3

4 Note: If checking the customer's signature reveals any Card Payments Reversal (Only possible until next reconciliation) Select function "Reversal" at the ECR. Reconciliation (End of day closure with transfer of daily sales) Select function "Reconciliation" at the ECR. Successful reversal is displayed Hamburg Version Page 4

5 Payments - without ECR Connection Activate Terminal - Screen Saver After a longer period of non-use the terminal starts a screen saver. Press any key to reactivate the terminal. Commodity Groups If you have set up commodity groups and cash without any cash register connection you must enter the corresponding commodity group after each entry of amount and quantity. Only the same three or four steps are required: 1. Select the commodity group with and confirm with "OK". 2. Enter the quantity and confirm with "OK". 3. Optionally: Enter next amount, next commodity group and next quantity. Confirm with "OK" or press "STOP", if you do not want to enter additional commodity groups. 4. Confirm your entries with "OK". In the following sections a note will be given if commodity groups could be entered. Payment with PIN Contactless Card Payment In case of commodity group processing now enter the commodity groups and quantities. In case of commodity group processing now enter the commodity groups and quantities. If the card was read successfully, a message is displayed on the terminal Hamburg Version Page 5

6 Girocard Online Payment with PIN Online/Offline ELV Payment (Check against blacklists if online payment) In case of commodity group processing now enter the commodity groups and quantities. In case of commodity group processing now enter the commodity groups and quantities. and With positive check or in offline mode: Note: If checking the customer's signature reveals any Authorisation by Phone Credit Card Payment In case of commodity group processing now enter the commodity groups and quantities. In case of commodity group processing now enter the commodity groups and quantities. and (...next page top left) (...next page top right) Hamburg Version Page 6

7 Note: You will obtain this number in advance by phone from the authorisation service of the card company! and Note: If checking the customer's signature reveals any Card Payments Reversal (Reversal only possible until next reconciliation - after a reconciliation perform a refund) Credit Notes (Credit notes only if a reconciliation has been performed since the purchase in question) Amount is displayed. In case of commodity group processing now enter the commodity groups and quantities. and and Successful reversal is displayed. Note: If checking the customer's signature reveals any (... next page top left) (... next page top right) Hamburg Version Page 7

8 Note: If checking the customer's signature reveals any Note Reconciliation In order to discharge payments into monetary transactions, reconciliation should be executed at regular intervals. This is usually carried out daily and must be executed weekly at the latest. A reconciliation can be executed scheduled and automatically e.g. daily at 10:00 pm. This time can be set by the service provider and taken over by the BIA via parameter diagnosis. Reconciliation without ECR (End of day closure with transfer of daily sales),, Reconciliation with ECR (End of day closure with transfer of daily sales) Select function "Reconciliation" at the ECR Hamburg Version Page 8

9 Reservations First Reservation Extended Reservation With select "First Reservation". With select "Extended Reservation". In case of commodity group processing now enter the commodity groups and quantities. In case of commodity group processing now enter the commodity groups and quantities. Successful payment is displayed. Note: If checking the customer's signature reveals any Successful payment is displayed. (... next page top right) Hamburg Version Page 9

10 Note: If checking the customer's signature reveals any First Reservation Payment Extended Reservation Payment With select "First Reservation". With select "Extended Reservation". In case of commodity group processing now enter the commodity groups and quantities. In case of commodity group processing now enter the commodity groups and quantities. (... next page top left) (... next page top right) Hamburg Version Page 10

11 Note: Enter the amount of the "First Reservation" which you will find on the same receipt where you have just found the TA number and the authorisation number. Note: Enter the amount of the "Extended Reservation" which you will find on the same receipt where you have just found the TA number and the authorisation number. Successful payment is displayed. Successful payment is displayed. Note: If checking the customer's signature reveals any Note: If checking the customer's signature reveals any Hamburg Version Page 11

12 First Reservation Reversal (Reversal only possible until next reconciliation - after a reconciliation perform a refund) With select "First Reservation". Extended Reservation Reversal (Reversal only possible until next reconciliation - after a reconciliation perform a refund) With select "Extended Reservation". Successful reversal is displayed. Successful reversal is displayed. Note: If checking the customer's signature reveals any (... next page top left) Note: If checking the customer's signature reveals any (... next page top right) Hamburg Version Page 12

13 Reservation Payment Reversal (Reversal only possible until next reconciliation - after a reconciliation perform a refund) Reconciliation (End of day closure with transfer of daily sales),, Amount and reversal details are displayed. Successful reversal is displayed. Note: If checking the customer's signature reveals any (... next page top left) Hamburg Version Page 13

14 Possible Tip Payment [Payment with credit card] Tip Payment Note: Receipt of "Possible Tip Payment". and Successful payment is displayed. Total amount is displayed. Note: If checking the customer's signature reveals any Note: If checking the customer's signature reveals any Hamburg Version Page 14

15 Gift Card Sale (Loading a gift card) Prepaid Cards and Gift Cards Gift Card Payment (Voucher redemption) With select preset amount or enter another amount manually. In case of commodity group processing now enter the commodity groups and quantities. and Gift Card Balance Inquiry Prepaid Card [PIN printing for loading], Select a provider - with go to next page if several providers are available. and Select amount to be loaded onto card Hamburg Version Page 15

16 Journals - Call Printing Function Journals,, = Print copy of last receipt... = Print copy of receipt... = Print sales overview... = Print transaction overview... = Repeat printout Copy of Last Receipt (Print exactly last receipt) Copy of Receipt (Print any receipt since last reconciliation) Copy of last receipt will be printed. Copy of selected receipt will be printed. Sales Overview (Overview only since last reconciliation) The sales overview will be printed and is sorted by card types. Transaction Overview (Overview only since last reconciliation) The transaction overview will be printed and is sorted by transaction numbers. Repeat Printout (Print again exactly last transaction),,. The last transaction will be printed again, either receipt or overview Hamburg Version Page 16

17 Settings Call Settings,, = Display... = Sound... = Remote data transmission... = Receipts... = Merchant password... = Print configuration... = Commodity groups... = ECR settings... = General settings Background Brightness Screen Saver Screen saver can be deactivated with "0". Sound - Key Click Sound - Alerts If a sound should be heard clicking a key, activate option with. Activate option with when an alert should be heard: if, for example, the terminal has any response errors, the PIN pad is not available, or the terminal memory is full and no more monetary transaction data can be stored. In general, an information will appear on the BIA display, what to do. If in doubt call the ICP Hotline Hamburg Version Page 17

18 Sound - Card Reader Remote Data Transmission Select with if a sound should be heard when the card has to be inserted and be removed. The "RDT" settings are explained in the Technical Manual for the BIA and should only be made under the guidance of the ICP Hotline or at least by a user who has appropriate technical skills. Receipts - Debit Payment Receipts - Print Type Select with if the "Signature overleaf" and/or the "Authorisation text" shall be printed for a debit payment. The default setting is "Signature overleaf". Select with if a normal receipt or a short receipt shall be printed for a debit payment. Activate Merchant Password Activate the password query by selecting "ON" with. Change Merchant Password Note: The default merchant password is "123456". Note: The merchant password is requested on all payment functions - except in case of "General Payment", "Reconciliation" and "Settings". If you have not yet changed the merchant password after the terminal purchase, it is still the default password "123456" Hamburg Version Page 18

19 Print Configuration ECR Settings The BIA configuration data will be printed. With select the ECR interface. The default setting is "ZVT". Activate Commodity Groups (Only available for petrol stations) Activate commodity groups with. Print out Commodity Groups (Only available for petrol stations) List of commodity groups is printed. Note: If you have activated the processing of commodity groups, please see corresponding instructions on page 5. General Settings Information Menu [Assignment of shortcuts] Note: A key that is already used as a shortcut can be changed again with the same steps following. Select a free [or already used] key from to. With select the function that is to be [newly] assigned to the key. General Settings Reference number definition With activate the specification of a reference number. The "reference number" is a freely usable number and may be for example an invoice number or a booking number. When activated, the BIA requests the input of this free number prior to any payment transaction. If required select next available key and assign a function in the same way., to leave the settings. Immediate test of your settings: Alternatively, click on to to check the particular function Hamburg Version Page 19

20 General Settings Sales overview before reconciliation Set up with if a sales overview should be printed automatically before each reconciliation. General Settings Prepaid transactions separated Set up with if the prepaid transactions should be listed separately from all other card types on the reconciliation printout. General Settings Print out merchant receipt first Set up with if the merchant receipt should always be printed before customer receipt Hamburg Version Page 20

21 Diagnoses Select Diagnoses,, = Network diagnosis... = Extended diagnosis... = Parameter diagnosis... = Initialisation... = EMC parameter diagnosis Network Diagnosis Extended Diagnosis The network diagnosis checks if the terminal has a correct connection to your network. The extended diagnosis is usually triggered during terminal setup. In addition to the network diagnosis the terminal clock is synchronized, the card data of supported cards are activated and their limits are transmitted. This information will be listed on the receipt printout. Parameter Diagnosis Initialisation The parameter diagnosis updates the default parameters such as whether a reconciliation should be executed daily at a defined time or whether a particular advertising text should be printed on the receipts. The initialisation is performed during terminal setup. It is explained in the Technical Manual for the BIA and should only be performed under the guidance of the ICP Hotline or at least by a user who has appropriate technical skills Hamburg Version Page 21

22 EMC Parameter Diagnosis The EMC parameter diagnosis is performed during terminal setup and when there have been changes such as additionally supported EMC chip cards. The diagnosis result will be printed Hamburg Version Page 22

23 Service Call Service,, = Access requires password... = Setup... = Service function... = Reset merchant password... = Forced reconciliation... = Clear sales memory... = Factory settings... = Test functions Settings Note: The Service functions are described in the Technical Manual for the BIA and should only be performed under the guidance of the ICP Hotline or at least by a user who has appropriate technical skills. Logs Transfer Logfiles,, = Transfer logfiles... = Maintenance Transfer Logfiles Maintenance In case of service, the log files can be transferred to the ICP Hotline to ensure fast analysis and solution of possible issues. The maintenance function will check and store the terminal serial and version numbers at ICP for future maintenance purposes e.g. terminal exchange Hamburg Version Page 23

24 VTC - Virtual Terminal Client Start VTC The VTC products are always customized products. The following examples are to be understood as an assistance to understand the VTC. Note: In order to be able to sell VTC products or call VTC functions, you first must press the specific VTC number and then select the desired product! Only then you can enter e.g. the payable amount and start the payment transaction. In the following example the VTC and its products will be accessed with a "5"., = Special products... = Prepay... = Reports VTC - Gift Cards, itunes, Wirecards Gift Card Top-up Gift Card Balance Inquiry and Account balance is displayed. Summary is displayed., to confirm or, to cancel. (...next page top left) Hamburg Version Page 24

25 Gift Card Payment itunes Account Top-up Select amount to be loaded onto the itunes account. Payment is displayed., to confirm or, to cancel. New account balance is displayed. or Successful top-up is displayed. Wirecard Activation Wirecard Top-up Select amount to be loaded onto Wirecard. (...next page top left) (...next page top right) Hamburg Version Page 25

26 Select amount to be loaded onto Wirecard. or or, to confirm or, to cancel Hamburg Version Page 26

27 VTC - Reports Print Shift Report Print Daily Report With select status report or final report. With select status report or final report. Shift report is printed. Daily report is printed. Print Weekly Report With select status report or final report. Weekly report is printed Hamburg Version Page 27

28 BIA complete - Replace Paper Roll Additional Information 1. Attention: Do not tear off too quickly or forcedly pull paper through the printer as this can cause damage to the printer! 2. Open the cover of the paper roll by pressing down the clamping lever. 3. Pull off the fixed paper end about 10 cm and insert the paper roll with the removed paper end facing up. 4. Close the cover and hold the paper end until the cover is closed. Tear off the protruding paper end at the tear bar. BIA desk The BIA desk is designed for use in a POS environment and has no own printer device. The BIA is controlled by a connected POS system. It is not required to enter amount, commodity groups etc. as these data are transmitted from the cash register system to the BIA. Receipts will be printed on an external printer, e.g. on the printer connected to the cash register system Hamburg Version Page 28

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