ewpts Shared Services CLEC View User Guide Revised June 2008 Release 8.2

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1 ewpts Shared Services CLEC View User Guide Revised June 2008 Release

2 Table of Contents ewpts Shared Services Web Site Overview 3 Shared Services Order Type Overview 3 Download Digital Certificate 4 Logon Process 4 Selecting the Worklist 5 ewpts Header Information 6 Work List Filters 7 Display and Reset Buttons 8 Search 8 The Worklist 9 Event Log Interactivity 11 Event Log Remarks 12 Job Aid 1 - MAC Code Display Translation

3 ewpts Shared Services Web Site Overview This document outlines the capabilities of the ewpts Shared Services web site as an organizational and notification tool. The ewpts Shared Services Application will support the workflow of end users by providing a single, unified, easy-to-use interface to service order data, and status information from all relevant Verizon Operations Support Systems (OSS). Shared Services Order Type Overview There are a variety of Verizon Shared Services products offered to Verizon s CLEC/DLEC customers. Service sharing permits the CLEC to offer data to an end customer over Verizon s voice loop facilities, requiring that Verizon loop facilities be partitioned and shared. Hence, Shared Services orders are typically service Change orders for an existing Verizon customer. Typically, two (2) related orders are issued, one to accomplish the physical and electronic changes that need to be made to support sharing on the customer s loop, and another to initiate billing to the CLEC for the sharing arrangement. The ewpts Shared Services application will handle the following types of Shared Services orders: Line Share (Retail/Resale) Line Split CLEC-to-CLEC Migrations (Line Share only) Non-Conforming Loops Line Share Equipment Change Line Split Equipment Change Loop Share Migration ADSLPLUS (West Only) Packet Switch (East Only) Line Share with Pair Change Line Split with Pair Change Line Share Unbundled Sub-Loop Arrangement (LSUSLA) House and Riser Packet at Remote Terminal Service (PARTS) Premise Service Visit DSLAM Overlay New Loop Share - 3 -

4 Wholesale Advantage DSL (East Only) ewpts will display additional Shared Services order types as the formal definition of the orders distinguishing characteristics and work flow management steps become available. Note - For WADSL Orders Only: The due date listed on the Local Response will not be the same as the due date posted in ewpts Shared Services CLEC View. The Local Response will list Verizon Wholesale's Service Ready Date. The due date listed in the ewpts Shared Service CLEC View will serve as the ILEC provisioning date for core network requirements. Procedure to Download Digital Certificate: See the Verizon Partner Solutions Website below for Instructions: URL: Logon Process To log on to the ewpts Shared Services website: 1. Bring up your web browser (Microsoft Internet Explorer). 2. In the Location/Address field, type in the following address: 3. A pop up window with the company guidelines for access will appear

5 4. Select OK. 5. Enter e WPTS User ID & Password 6. This will bring you to a secured site. (If you get a security message, select YES.) Selecting the Worklist S elect the Worklist hyperlink to access the CLEC View data

6 ewpts Header Information Button Description Function Sign Out Change Password What s New Web-based training for ewpts Contact Us ewpts User Guide What s New Notification Area Logs user out of ewpts User can change ewpts password See what s new and different in ewpts Opens a new window with links to our web-based training modules Contact information for the ewpts Help Desk Opens the user guide for the applicable module Date the What s New link was last updated

7 Work List Filters The filter area is located at the top of the Work List View screen. Filter Due Date Work Flow Status Region/State MCN From / To Order Type C/D Order MAC/JEOP Function Date list starting with the current date and consecutively listing the following 15 days. Also includes an ALL option. ewpts workflow status driven by SOP conditions. All In Progress Investigating Order Completion Error Order Completed Order Cancelled Filter by state and region. CLEC Name. Your login limits you to see only your company s orders. Due date search that allows you to search within a given date range. Filter by order type. Select from connect and/or disconnect orders. Key in box for numeric MAC (Missed Appointment Code) codes, separated by a comma. (East & West) - 7 -

8 Display and Reset Buttons To refresh the list back to its original order, select the display button in the Filters area. The reset button clears the input fields and returns the drop-down lists to their default positions. Search The Find feature allows you to search for an individual SS Order, PON, or Telephone Number. Once you make your selection from the drop-down list, type the SS Order, PON, or Telephone Number in the space provided and then select the red arrow

9 The Worklist The Worklist data is a read-only format and contains column titles that enable you to sort by each column. The interactive options are limited to sorting by columns and the Event Log hyperlink. Listed at the top of the Worklist is a gray band that displays a color key for the order type, the date and time the query was pulled, and the total number of pages and orders

10 Worklist columns can be sorted in ascending or descending order. One click will sort the list in ascending order, click again on the header to change the list to descending order. To refresh the list back to its original order, click on the Display button. Item Due Date Title MCN SS Order TN Circuit ID Related Order PON Order Type Workflow Status State Meet Point MAC/JEOP Code Now Available for the East and West Description System generated identifier - Hyperlink to the Event Log and comment field. A checkmark will display in the box next to an order that has a remark waiting for acknowledgement. See Event Log Interactivity for more information. Current order due date from Service Order Processor CLEC/DLEC Identifier Main Shared Services order number Telephone number associated with order Circuit ID associated with the order Related order associated with PON Purchase Order Number Identifies type of order Current ewpts lifecycle of an order - driven by Verizon based Operational Support Systems State Splitter Bank information Point of Termination Translated numerical value driven by Verizon service order Missed Appointment Code (MAC/JEOP) - East/West See Job Aid

11 Located along the bottom of the screen are tools to help you navigate through multiple pages of data. Event Log Interactivity The Item number for each order provides access to the Event Log, also called the Event List, for that order. Even though the item number will change, the link will always take you to the Event Log for that specific order. Click on the Item number to open the Event Log

12 Event Log Remarks At the top of the Event Log screen, the order number and order status are displayed. If you desire to add a remark you can enter the text in the space provided under the Order Number and then select the Add Remark button. To acknowledge all remarks sent by Verizon, click the Acknowledge button

13 Adding a remark will require a contact reason be selected from the Reason/Details for Contact drop down. (Effective March 2007) The following values are displayed in the Reason/Details for Contact drop-down menu: Reason Service Emergency Order Status Corresponding Detail No Dial Tone Cancellation Inquiry Completion Inquiry Dispatch Out Updates Due Date Inquiry Jeopardy Missed Commitment No Access Order Verification/Inquiry Updating Access Information

14 Reason Request Escalation Other Corresponding Detail Due Date Facility Issue Jeopardy Missed Commitment Multiple Dispatch Issue Service Complaint Speak to Manager Other The history of the order is documented at the bottom of the Event Log screen. Each event is Date & Time stamped, and provides the ID number, the User ID of the person entering the remark, the Contact Reason, Contact Details, and the remark (Data) itself

15 Job Aid 1 MAC/JEOP Code Display Translation East/West MAC Code Definition Display 1 Company Assignment 2 Company Business Office Reason 3 Company Catastrophe 4 Company Facilities 5 Company Load 6 Company Other 7 Company Switching 8 Engineering Other (Not Available in Mid-Atlantic Region) 10 Subscriber No Access 11 Subscriber Other Defective Port Note: For WADSL orders - No Action Required (order under internal review) 12 Subscriber Not Ready Busy CFA Note: For WADSL orders - No Action Required (order under internal review) 13 Subscriber Refer to LSR response from NMC for further information. 14 Subscriber Later 15 Subscriber Prior North Only 16 Subscriber Prior South Only For additional information, please contact ewpts Support via at ewpts.helpdesk@verizon.com