Kirkwood CONTINUING EDUCATION. Personal enrichment and professional development for Iowa s Creative Corridor

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1 Kirkwood CONTINUING EDUCATION COURSE SCHEDULE FALL 2015 SEPT-NOV Business & Professional Development Computer Technology Health Industrial Technology Life & Leisure Transportation Personal enrichment and professional development for Iowa s Creative Corridor

2 KIRKWOOD CONTINUING EDUCATION Personal enrichment and professional development for Iowa s Creative Corridor September November / Classes Business & Professional Development Health Industrial Technology Life & Leisure Transportation Computer Classes Iowa City/Coralville Classes County Classes Benton County Cedar County Iowa County Jones County Washington County Like us on Facebook Follow us on Twitter I learned a lot and enjoyed every class! Nelda J. Warren Class was fun, educational and fantastic! Viktorja K. Heires I absolutely loved it! John E. Young Wonderful experience will do it again! Dixie Pelzer I was very impressed with my instructor! Steve Quelle Very pleasant experience. The instructor was friendly and knowledgeable. Christine Heidi Honoh Double Your Fun Classes priced for two participants. Only one person is required to sign up/pay for the class. The second participant will register during the first meeting time of the class. Textbook Required A textbook is required for this class. Please see course details online at New Class Class, course series or certificate program includes new or revised content. Tuition Assistance Class qualifies for tuition assistance. Call for more information. Kirkwood Community College declares and affirms to its students, employees and to the public that it does not discriminate on the basis of sex, race, color, creed, religion, national origin, age, physical or mental ability, sexual orientation, gender, gender identity, physical attributes, veteran status, genetic information, socioeconomic status, and actual or potential parental, family or marital status in its educational programs, activities, admission procedures or employment practices. The College affirms its commitment to comply with all applicable federal and state laws, regulations and orders. If you have questions or complaints related to compliance with this policy, please contact Michael Roberts, Executive Director of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW,, IA 52404, or by phone to , or to or Vice President, Student Services, Jon Buse, 115 Iowa Hall, at , or to or Vice President, Academic Affairs, Bill Lamb, 100 Iowa Hall, at , or to or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number , fax

3 Kirkwood Community College Continuing Education Classes Business & Professional Development BUSINESS CAREERS Harvest Vineyard Management 2 The harvest will be in full swing as we bring forth the fruits of our labors. We will introduce berry sensory analysis to complement our standard harvest monitoring techniques and do a year in review. Now is the time to finish up the work for this year and make plans for the next growing season. You will spend half of your time in the vineyard with close guidance from the instructor. Each viticulture course offers unique instruction and can be taken individually. Successful completion of all eight courses will earn you your Vineyard Management Certificate. Textbook required. CBBC-2180 / 4 sessions / $59 > TW 6-7:30pm Sep 1-Sep 16 McIntire Washington Hall 018 Fermentation Management 1 During this series of classes and labs we will harvest, crush and press grapes, and begin the fermentation process. Students will learn how to monitor active fermentations. We will also have an advanced berry sensory analysis workshop. This is the second in our seven-part series on Wine Making and Winery Facility Management. Textbook required. CBBC-2220 / 4 sessions / $59 > TW 6-7:30pm Sep 8-Sep 23 McIntire Washington Hall 018 Fermentation Management 2 Students will learn about malolactic fermentations and how to track their progress. With the primary fermentations complete, students will also learn how to measure alcohol levels in wine. We will also discuss the use of sulfur in wine making, how it protects the wine and how it is measured. This is the third in our sevenpart series on Wine Making and Winery Facility Management. CBBC-2225 / 4 sessions / $59 > TW 6-7:30pm Oct 6-Oct 21 McIntire Washington Hall 018 Post Fermentation Management 1 During this session, students learn about fining agents used to clarify wine. Applications of various fining agents will be performed to stabilize the wine. We will also have a professional wine-tasting workshop to explore the way experts analyze and grade wines. This is the fourth in our seven-part series on Wine Making and Winery Facility Management. CBBC-2230 / 4 sessions / $59 > TW 6-7:30pm Nov 3-Nov 18 McIntire Washington Hall 018 Accounting/Bookkeeping Concepts Parts 1 and 2 Understand basic accounting concepts, including debits, credits, double-entry bookkeeping, income statements and balance sheets. Discover payroll accounting, accruals, accounting for sales, cash receipts, purchases, special journals, voucher systems, book reconciliation and more. CBBC-3000 / 10 sessions / $525 > T 5:30-8:30pm Sep 15-Nov 17 Roose KCLL 208 Becoming a Virtual Assistant Are you interested in starting one of the fastest-growing home-based businesses? If so, then becoming a virtual assistant may be right for you. Virtual assistants are independent entrepreneurs who work remotely and use technology to deliver services to clients globally. You will learn the ideal environment, necessary skills and technological abilities that will help you to be successful in this demanding career. Come learn from an established, local virtual assistant what it takes to be successful in this highly rewarding field. Don t forget to bring your questions with you! CBBC-3600 / 1 session / $29 > T 10am-12pm Sep 15 Johnson Linn Co Reg Ctr 210 > Th 6-8pm Oct 22 Johnson KCETC 1206 CE WEBSITE RANDOM Register for classes online at Entrepreneurship (online) CERTIFICATE SERIES Boost your chances of success for your new or small business while learning to reduce your risks. Learn the latest information on planning your business, brainstorming business ideas, and building a checklist for going into business. Learn how to create a business plan, including assessing business feasibility, and how to prepare the management and financial plans. Take home a step by step approach to attract and keep customers, with an emphasis on customer-driven marketing decisions and building a strong brand. You will be able to identify the abilities required of a successful entrepreneur, know how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage and market your new business. COURSE LIST: Entrepreneur Boot Camp (online) The Business Plan (online) Entrepreneurial Marketing (online) Sep 8-Nov 27 / Online / $495 > Save when you register for a certificate program or course series! Call for details, or visit our website: / / Fall I Continuing Education Kirkwood Community College 3

4 BUSINESS & PROFESSIONAL DEVELOPMENT So You Want to Be a Life Coach? Learn the Basics of Becoming a Coach Have you felt the call to help others as they move through life s challenges or seek to grow beyond where they are now? In this workshop you will be exposed to some things to think about if you are considering this as a primary or secondary career, and the initial steps to get started. Learn the basics from a Certified Personal and Executive Coach. Bring specific questions you have, there will be plenty of interaction time! CBBC-6000 / 2 sessions / $119 > M 6-8pm Oct 12-Oct 19 No Limits Life Coaching KCLL 304 COACHING/ATHLETICS Coaching Authorization Certification Seminar This program is an all-inclusive state approved seminar to meet the requirements for the Iowa coaching authorization certification. It includes all required course work, completion of the state forms and finger printing. For your convenience, Kirkwood will submit state forms and transcript direct to the Department of Education at the completion of the seminar. CBCA-1000 / 6 sessions / $385 > F 5-10:30pm, SaSu 8am-8pm Sep 18-Sep 27 Ray KCLL 202 > F 5-10:30pm, SaSu 8am-8pm Oct 9-Oct 18 Reasland KCETC 1204 Ethics and Theory of Coaching (online) State approved, lesson based, online program for Ethics and Theory of Coaching. This guided, online format will take approximately 15 hours to complete and meets all requirements for this portion of the state required core subject matter. Work at your own pace. CBCA-6000 / $145 > Troutman Aug 31-Sep 27 > Troutman Sep 28-Oct 25 > Troutman Oct 26-Nov 22 Human Growth and Development (online) State approved, lesson based, online program for human growth and development. This guided, online format will take approximately 10 hours to complete and meets all requirements for this portion of the state required core subject matter. Work at your own pace. CBCA-6005 / $105 > Troutman Aug 31-Sep 27 > Troutman Sep 28-Oct 25 > Troutman Oct 26-Nov 22 Human Body Function for Coaching (online) State approved, lesson based, online program for human body function. This guided, online format will take approximately 10 hours to complete and meets all requirements for this portion of the state required core subject matter. Work at your own pace. CBCA-6010 / $105 > Troutman Aug 31-Sep 27 > Troutman Sep 28-Oct 25 COACHING AUTHORIZATION & RE-CERTIFICATION BUSINESS-COACHING/ATHLETICS > Troutman Oct 26-Nov 22 Coaching Authorization & Recertification In Iowa, K-12 coaches must be state certified. Kirkwood s coaching authorization and re-certification programs satisfy state requirements. Classes are ongoing in, Hiawatha, Iowa City, Monticello, and Williamsburg. New online, state-approved coaching authorization program now available! For the complete listing, visit For more information, contact Kristin Hanneman: or Prevention and Care for Coaching (online) State approved, lesson based, online program for prevention and care. This guided, online format will take approximately 20 hours to complete and meets all requirements for this portion of the state required core subject matter. Work at your own pace. CBCA-6015 / $150 > Troutman Aug 31-Sep 27 > Troutman Sep 28-Oct 25 > Troutman Oct 26-Nov 22 As Good As It Gets (online) How do you measure your program s success and know what direction to take? Learn the process to set goals, objectives and help organize the present and move to the future. State approved, lesson based, online program for as good as it gets. This guided, online format will take roughly 1.5 hours to complete and meets all requirements for this portion of the state required core subject matter. Work at your own pace. CBCA-6020 / $20 > Troutman Ethics and Issues in Coaching (online) This class addresses ethical situations and changing issues, giving coaches better insight in decision-making abilities for their programs. State approved, lesson based, online program for ethics and issues in coaching. This guided, online format will take roughly 1.5 hours to complete and meets all requirements for this portion of the state required core subject matter. Work at your own pace. CBCA-6025 / $20 > Troutman Inside the Weight Room (online) Games are won and lost in the weight room. Get the programs and learn what equipment is needed. Learn effective organization of space, time and cost. Injury prevention and training will also be covered. State approved, lesson based, online program for inside the weight room. This guided, online format will take roughly 1.5 hours to complete and meets all requirements for this portion of the state required core subject matter. Work at your own pace. CBCA-6030 / $20 > Troutman 4 Kirkwood Community College Continuing Education. Fall I 2015

5 BUSINESS & PROFESSIONAL DEVELOPMENT Coaching Teams vs. Individuals (online) How do you keep the goals of the team and coach individuals? How do you balance equal with appropriate? Get the insight to work with athletes, balance role players, develop a team concept and relate on an individual basis. State approved, lesson based, online program for coaching teams vs. individuals. This guided, online format will take roughly 1.5 hours to complete and meets all requirements for this portion of the state required core subject matter. Work at your own pace. CBCA-6035 / $20 > Troutman COSMETOLOGY Future Flashbacks Enjoy a fun morning exploring current trends in cuts and styles. See how the past affects the present and future. We ll be examining historical influences like the Downton Abbey bobbed off look. We ll demonstrate two cuts, a few blow dry style outs, marcel finger waves, and an up style. You ll learn to mix these looks into your everyday styling! This class is approved for four hours continuing education for cosmetologists and barbers. CBCO-1000 / 1 session / $45 > Su 8:30am-12:30pm Oct 4 Pennington Kirkwood Center D Get the Latest on Haircutting and Styling/Updates on Iowa Law Get ready for the fall and winter trends in haircutting and styling. Also get your two hours of Iowa law and sanitation. You will leave inspired and ready for doing something new with the information you obtain. This class is approved for two hours of regular continuing education and two hours of Iowa law. CBCO-1005 / 1 session / $45 > T 6-10pm Oct 6 Rieckenberg Linn Hall 2188 > T 6-10pm Oct 6 Rieckenberg Linn Co Reg Ctr 314 Today s Newest Trends/Iowa Law and Sanitation See today s newest shapes, textures lengths and colors as Paula Hamer shares with you the latest techniques and fashion trends in hair. Also get your two hours of Iowa Law and Sanitations. Gain information you can use the very next day. This class is approved for four hours of regular continuing education for cosmetologists and barbers; two hours of Iowa law and two hours of regular continuing education. CBCO-1005 / 1 session / $45 > T 6-10pm Oct 20 Hamer Linn Hall 2188 > T 6-10pm Oct 20 Hamer Linn Co Reg Ctr 314 ENTREPRENEURSHIP Payroll 101 Are you are small business or start-up company trying to figure out payroll? This workshop is for you! Topics to be covered include: preparing your business for employees, new hire paperwork, record keeping requirements, payroll setup, payroll processing and payroll tax requirements. Come learn the ins and outs of payroll processing for your small business. CBEN-1020 / 1 session / $45 > W 6-8:30pm Sep 23 La Marche KCETC 1206 Business Start-up Basics Starting your business-accelerated basics overview. This three night series is an introduction to the basics of starting a business. We will share the process for taking a business from idea to a viable venture and into implementation. This will be a fast moving and participatory experience. You will leave with knowledge, resources and the assistance available to successfully start or buy a small business. CBEN-1055 / 3 sessions / $59 > T 6:30-8:30pm Sep 15-Sep 29 SCORE KTOS 133 Entrepreneurship Finance (online) CERTIFICATE SERIES Finance is a key to entrepreneurial success. The lack of financial knowledge about business and business start-ups is also one of the leading causes of failure for entrepreneurial ventures. As an entrepreneur, you have limited time, and you certainly have limited resources. So knowing where to put your valuable time, and your limited resources, is critical to the success of your new venture. You will start by gaining a deeper knowledge of the financial concepts and accounting processes used in most businesses. You will take back practical techniques that will increase your effectiveness and entrepreneurial success. Finally, you will gain an understanding of the seven steps in the accounting cycle and how to use financial information in decision making. After successfully completing the Entrepreneurial Finance Certificate, you will have exponentially increased your knowledge about entrepreneurial finance, and how to maximize the chances of success and minimize the risks for your new venture. Registration closes one week prior to the class start date. COURSE LIST: Accounting and Finance for Non- Financial Managers (online) Cash Is King (online) Funding Your Business (online) Sep 8-Nov 27 / Online / $495 > Save when you register for a certificate program or course series! CE WEBSITE RANDOM Register for classes online at Call for details, or visit our website: / / Fall I Continuing Education Kirkwood Community College 5

6 BUSINESS & PROFESSIONAL DEVELOPMENT Cash Is King (online) Cash is arguably the most important factor in business success. D&B reports 90 percent of all small business failures are due to poor cash flow more money gets paid out than collected. It is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Registration closes one week prior to the class start date. CBEN-1072 / $195 > UGotClass Oct 5-Oct 30 Funding Your Business (online) What does it take to have a financially feasible business? The short answer is money! But, where does this money come from? Come explore your business s financial feasibility in three areas start-up or expansion, profits, and cash. Then, you will explore potential debt and equity sources of funds to help support these areas and create a financially successful venture. Registration closes one week prior to the class start date. CBEN-1074 / $195 > UGotClass Nov 2-Nov 27 Employee Handbook Are you struggling trying to figure out how to write an employee handbook for your small business? Attend this workshop for an in depth overview of how to write an employee handbook, what to include, what not to include and how to implement a handbook in your organization. This session is being led by Brenda LaMarche, PHR, SHRM-CP. CBEN-1080 / 1 session / $45 ADULT ACCELERATED BUSINESS - PROFESSIONAL DEVELOPMENT > W 9-10:30am Oct 21 La Marche KCETC 1202 You want a college degree, but the thought of balancing work and family is intimidating. We can help! Entrepreneur Boot Camp (online) Starting a business is something that all of us have thought about at one time or another. Everyone wants to be their own boss. Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge, and skills needed to become a successful entrepreneur. Upon completion of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business. Registration closes one week prior to the class start date. CBEN-4005 / $195 > UGotClass Sep 8-Oct 2 The Business Plan (online) Whether writing a business plan to secure capital, as mandated by most funding sources, or to lessen the risks of business ownership, the planning process you undertake enables you to evaluate the many aspects and potential hurdles of your business. In this course you will discover the basics of the entrepreneurial planning process, culminating in the development of an early-stage business plan. By preparing your business concept, building your plan, and evaluating your business for feasibility, you gain knowledge critical for business start-up and development. A practical, hands-on approach encourages you to immerse yourself in the vision, research, and planning aspects of your new venture. Registration closes one week prior to the class start date. CBEN-4010 / $195 > UGotClass Oct 5-Oct 30 Entrepreneurial Marketing (online) To succeed in today s marketplace, entrepreneurs must know how to effectively market their product or service. This course offers you a step by step approach to attract and keep customers, while staying within a realistic budget. With an emphasis on customer-driven marketing decisions, you will learn how to build a strong brand, analyze which tactics to use, and how to implement your marketing plan. Whether you are starting a business or growing an existing one, you will take away practical marketing tips and tools that you can use to improve your marketing efforts. Registration closes one week prior to the class start date. CBEN-4015 / $195 > UGotClass Nov 2-Nov 27 PROFESSIONAL DEVELOPMENT Employee Reviews, Evaluations and Improvement Plans Performing reviews and developing improvement plans can be a time consuming and uncomfortable process. Ease through the process by learning how to collaborate with employees on goal setting and how to determine if they are meeting those goals. CBPD-1010 / 1 session / $59 > W 10am-12pm Oct 14 Jewell KTOS 133 Supervisory and Leadership Certificate (online) Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success, and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor s role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately. Registration closes one week prior to the class start date. CBPD-1015 / $395 > UGotClass Sep 8-Oct Kirkwood Community College Continuing Education. Fall I 2015

7 BUSINESS & PROFESSIONAL DEVELOPMENT Leading Across Generations For the first time in history, there are four distinct generations in the workforce: Traditionalists, Baby Boomers, Gen Xers and Millennials. Each of the generations has perspectives, styles and expectations. Generational differences often create misunderstandings, stereotypes and conflicts, but with this series, leaders can learn how to tap into the unique contributions of each generation and bridge the gap. Tuition includes FranklinCovey Participant Guidebook, Implementation Handbook and electronic tools. CBPD-1070 / 1 session / $295 > W 8am-12pm Oct 14 Woody KTOS 127 Human Resource Management: Part I - Planning, Recruitment and Selection Businesses all over the world are functioning mostly because of people. Organizing those people and fitting them into the overall plan of the business happens because of human resources. Human resource functions encompass a variety of activities that significantly influence all areas of an organization. The Society for Human Resource Management (SHRM) has identified six major functions of human resource management. In this class we will explore human resource planning and recruitment and selection. CBPD-1091 / 1 session / $99 > W 5:30-8:30pm Oct 7 Scroggins Linn Co Reg Ctr 210 Human Resource Management: Part II - Compensation, Benefits and Research Businesses all over the world are functioning mostly because of people. Organizing those people and fitting them into the overall plan of the business happens because of human resources. Human resource functions encompass a variety of activities that significantly influence all areas of an organization. The Society for Human Resource Management (SHRM) has identified six major functions of human resource management. In this class we will explore compensation and benefits and human resource research. CBPD-1092 / 1 session / $99 > W 5:30-8:30pm Oct 14 Scroggins Linn Co Reg Ctr 210 Human Resource Management: Part III - Development, Safety, Health and Labor Relations Businesses all over the world are functioning mostly because of people. Organizing those people and fitting them into the overall plan of the business happens because of human resources. Human resource functions encompass a variety of activities that significantly influence all areas of an organization. The Society for Human Resource Management (SHRM) has identified six major functions of human resource management. In this class, we will discuss human resource development and safety, health, and employee and labor relations. CBPD-1093 / 1 session / $99 > M 5:30-8:30pm Aug 31 Scroggins KCLL 202 > W 5:30-8:30pm Oct 21 Scroggins Linn Co Reg Ctr 210 Applying Lean Sigma Practices to HR Functions (online) Develop the mindset of Lean Operational Excellence, an advanced problem solving approach that facilitates continuous improvement within the organization through the identification and elimination of waste. Lean principles can also be used to streamline processes in the human resource functions such as recruiting, hiring, training, compensating, and managing performance. Find out about Lean concepts, tools, and methods with which you can benchmark and assess problems, and lead continuous improvement efforts to resolve them. After taking this course you will have an expanded capacity to facilitate small groups and teams using Lean Process Improvement principles and methodologies to create change within your organization. Registration closes one week prior to class start date. CBPD-1130 / $245 > UGotClass Oct 5-Oct 30 Excellence in Leadership CERTIFICATE SERIES Leadership in the workplace requires one to master the delicate balance between leadership and management, both of which are critical to one s success in the workplace. Leadership is the series of behaviors that enable one to influence a group to achieve a common vision or goal, key skills for producing change in the workplace. Management skills are also very important and are characterized by a series of behaviors that help get things done through promotion of order and consistency. Whether you are a leader by title or influence, have led others for some time, are a new leader, or aspire to be a leader, the workshops in this series will address important elements to promote your success in the workplace. The skills and knowledge gained can be immediately applied in the workplace. Tuition includes all textbooks. COURSE LIST: Understanding Leadership vs. Management and Why Each Matters Leading with Emotional Intelligence Communication - The Key to Getting Results Effectively Leading Through Workplace Conflict Employee Engagement - Motivating Performance Accountability and Performance Management Building High Performance Teams Leading Through Change Sep 11-Nov 13 / KCLL / $1,195 > Save when you register for a certificate program or course series! Call for details, or visit our website: / / Fall I Continuing Education Kirkwood Community College 7

8 BUSINESS & PROFESSIONAL DEVELOPMENT Understanding Leadership vs. Management and Why Each Matters Leadership in today s workplace requires a combination of skills and behaviors in order to realize success. Leaders must balance their needs to manage day to day activities, using the critical skills required to lead their team toward realizing a common vision or purpose. Both leadership and management are critically important, yet they require very different skills. During the course, you will review the evolution of leadership, come to understand the different functions of managing vs leading, and focus closely on the skills that are most important to your success as a leader. This course is the first in a series of eight courses to earn your Excellence in Leadership Certificate. Tuition includes a textbook. CBPD-1610 / 1 session / $199 > F 8:30am-12pm Sep 11 Childs KCLL 208 Pinterest and Instagram for Business Pinterest and Instagram are the newest social media site being used by businesses. Learn how to make your business Pinterest and Instagram-ready by creating imagery and information that will be attractive to potential users and measure traffic to your site. CBPD-2067 / 1 session / $39 > T 5:30-7:30pm Nov 3 Rahim KCLL 412 Communication - The Key to Getting Results Communication is often talked about as an important leadership skill, but what does effective communication look like? In today s workplace, leaders are often called upon to engage their employees in transitions of focus, processes, and direction. Communication is perhaps the most important building block in the process of leading others to action. In this course, you will learn techniques to communicate in order to deliver results. You will explore listener focused communication, concentrating on what the listener needs to hear to spark inspiration and behavior change. This course is the third in a series of eight courses to earn your Excellence in Leadership Certificate. Tuition includes a textbook. IOWAWORKS BUSINESS -- PROFESSIONAL DEVELOPMENT CBPD-1615 / 1 session / $149 > F 8:30am-12pm Oct 2 Childs KCLL 208 Employee Engagement - Motivating Performance Employee engagement is the secret ingredient to developing a motivated workforce. Employees are the single most important factor in accomplishing results, and engaged employees will magnify the results your organization can achieve. In this course, we will learn about what employee engagement is, and how, as a leader, you are directly responsible for fostering engagement in your employees. In the process, you will learn about actions you can take every day that will help your employees realize motivation to improve performance and deliver results. This is the fifth course in a series of eight courses to earn your Excellence in Leadership Certificate. Tuition includes a textbook. CBPD-1620 / 1 session / $149 > F 8:30am-12pm Oct 23 Childs KCLL 208 Accountability and Performance Management Accountability, when proactively created, fosters a sense of ownership among employees and ensures desired results are achieved. Leaders create accountability when expectations are clearly communicated and results are acted upon. Results can be both on target and off target, and leadership requires that we act in both scenarios. Learn about steps that you can take as a leader to deliver results, how to course correct when necessary, and how to follow up on outcomes with your employees. We will also explore the steps to performance management. This is the sixth course in a series of eight courses to earn your Excellence in Leadership Certificate. Tuition includes a textbook. CBPD-1625 / 1 session / $149 > F 8:30am-12pm Oct 30 Childs KCLL 208 Building High Performance Teams Creating effective and high performance teamwork requires strong leadership and the ability to recognize common traps that can undermine a team s success. In this course, you will explore the key components of creating a high performing team, and discuss the role of leadership in fostering teamwork to build high performing teams. This course builds on the concepts of creating trust, leading through conflict, creating employee ownership in results, and following through on results. This is the seventh course in a series of eight courses to earn your Excellence in Leadership Certificate. Tuition includes a textbook. CBPD-1630 / 1 session / $149 > F 8:30am-12pm Nov 6 Childs KCLL Kirkwood Community College Continuing Education. Fall I 2015

9 BUSINESS & PROFESSIONAL DEVELOPMENT Effectively Leading Through Workplace Conflict Some conflict is natural in the workplace and has the potential to increase team production and effectiveness when handled well. The challenge for leaders today is to understand how to lead through productive conflict effectively so as to prevent it from transforming into unproductive and damaging conflict. In this course, you will learn about your own natural tendencies when faced with conflict in the workplace, gain clarity about your role in leading through conflict, learn about the pitfalls and risks of poorly managed conflict, and receive information about avoiding conflict escalation and deterioration of relationships due to conflict. The class will include real world application of concepts taught by leveraging past workplace experiences of participants. This course is the fourth in a series of eight courses to earn your Excellence in Leadership Certificate. Tuition includes a textbook. CBPD-1709 / 2 sessions / $229 > F 8:30am-12pm Oct 9-Oct 16 Childs KCLL 208 Teamwork That Works for Your Team Are you tired of mediating conflict between staff members? Do you wish they could problem-solve and work through differences on their own, while still being productive at work? Attendees will participate in a variety of different activities that will teach them how to speak for themselves, be encouraging, listen, and work with others to meet the same goals. Activities are simple to do and can easily be adapted to use in your own staff meetings. CBPD-1713 / 1 session / $45 > M 7-9pm Nov 2 Kovach KTOS 126 Accounting and Finance for Non- Financial Managers (online) Every successful person in the workplace utilizes financial information to aid effective decision making. This course explains the financial concepts and accounting processes used in most businesses, and will provide practical techniques to increase your effectiveness and boost your career. You will gain an understanding of the seven steps in the accounting cycle and how to use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Registration closes one week prior to the class start date. CBPD-1780 / $195 > UGotClass Sep 8-Oct 2 Leadership Development For Gen Y (online) Especially geared for future leaders in the Gen Y generation (born ), this certificate provides how-to practical information on advancing your leadership potential and making a difference in both the workplace and in society. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. You will come away with a new understanding, new toolbox of leadership skills, and the information to move your leadership development into high gear. Registration closes one week prior to the class start date. Business Writing Have you ever been uncertain about how to write a business letter? In this course, you will learn to craft effective business communications and avoid common pitfalls that can undermine your message. You will be given the tools to write effective business reports, proposals, letters and s. Word Basics or equivalent experience is recommended. Tuition includes a textbook and course materials. CBPD-2310 / 2 sessions / $169 > MW 5:30-8:30pm Sep 21-Sep 23 TBA KTOS 134 > TTh 5:30-8:30pm Nov 3-Nov 5 TBA Linn Co Reg Ctr 326 CE WEBSITE RANDOM Register for classes online at Call for details, or visit our website: / CERTIFICATE SERIES COURSE LIST: Leadership Principles (For Gen Y) (online) Developing Your Leadership Skills (online) Developing Your Professional Career (online) Sep 8-Nov 27 / Online / $395 > Save when you register for a certificate program or course series! Neuro-Linguistic Programming (NLP) Fundamentals (online) NLP is a powerful change management tool that transforms the way people think and act to drive the greatest impact both professionally and personally. NLP is one of the most powerful skills used today in business, psychology, sales, and all forms of personal development. Find out how to manage your emotional and psychological states to eliminate fear and anxiety, replace negative behaviors with positive ones, and establish rapport in your personal and professional relationships. Then learn how to model highly successful people and better understand your staff s and customer s needs, motivations, and behaviors. Registration closes one week prior to the class start date. CBPD-4900 / $175 > UGotClass Oct 5-Oct / Fall I Continuing Education Kirkwood Community College 9

10 BUSINESS & PROFESSIONAL DEVELOPMENT Management (online) CERTIFICATE SERIES Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness. Then learn how to improve your management of time and productivity. Time is even more valuable in this century than in the last. Get tips and techniques you won t get anywhere else for managing time and increasing productivity. Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Registration closes one week prior to the class start date. COURSE LIST: Management Bootcamp (online) New 21st Century Strategies for Productivity and Time Management (online) Managing Generations in the Workplace (online) Sep 8-Nov 27 / Online / $595 > Save when you register for a certificate program or course series! Call for details, or visit our website: / Advanced Neuro-Linguistic Programming (NLP) (online) Advanced skills will enable you to manage your states of consciousness to eliminate the negative emotions and limiting decisions that interfere with your ability to obtain the highest levels of success in all areas of your life, including career, relationships, health and fitness, family, and personal growth and development. You will learn how to effectively use language to enhance communication and reframe any situation to your personal benefit. Prerequisite: Neuro-Linguistic Programming (NLP) Fundamentals. Registration closes one week prior to the class start date. CBPD-4902 / $175 > UGotClass Nov 2-Nov 27 Leadership Principles (For Gen Y) (online) This course is especially designed for the development of Gen Y Leadership. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Finally, the course offers the opportunity to perform a case study analysis of workplace conflicts that require effective leadership, allowing you to apply your unique leadership characteristics revealed through completing the class. Registration closes one week prior to the class start date. CBPD-4911 / $145 > UGotClass Sep 8-Oct 2 Developing Your Leadership Skills (online) Especially for future and emerging leaders in Gen Y, come discover the key concepts of being a leader and the best strategies for developing your leadership skills and influence. Learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. The action takes place in attending meetings, running meetings, interacting with others 1:1, and employing successful techniques to convince and influence others. You can become a leader if you know the dos and don ts; what to say, what not to say; what to do, what not to do. Registration closes one week prior to the class start date. CBPD-4912 / $145 > UGotClass Oct 5-Oct 30 Developing Your Professional Career (online) Have you ever wondered how to get to that next level in your career? What does it take? This course will help you identify those skills that all great leaders possess, while learning new skills that will help take you to the next level. Whether you are leading a department or an organization, you will gain the knowledge you need to be successful. Learn how to incorporate a developed image and communication skills that will rocket you to that next level. Registration closes one week prior to the class start date. CBPD-4913 / $145 > UGotClass Nov 2-Nov 27 Management Bootcamp (online) Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DISC personality profile (included). By the end of the course, we will have you managing like a pro - quickly and with confidence. Registration closes one week prior to the class start date. CBPD-4921 / $295 > UGotClass Sep 8-Oct 2 Managing Generations in the Workplace (online) Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers, and what messages they value. Then identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace. Registration closes one week prior to the class start date. CBPD-4923 / $175 > UGotClass Nov 2-Nov Kirkwood Community College Continuing Education. Fall I 2015

11 BUSINESS & PROFESSIONAL DEVELOPMENT New 21st Century Strategies for Productivity and Time Management (online) Time is even more valuable in this century than in the last. How effectively you manage your time and productivity can affect your business and personal life in so many ways. You ll get tips and techniques you won t get anywhere else for managing time and increasing productivity. Whether you are managing your own time or others time, come away with proven tips to put into practice on Monday morning. Registration closes one week prior to class start date. CBPD-4922 / $195 > UGotClass Oct 5-Oct 30 The Importance of Human Relations Personal and interpersonal effectiveness set the stage for career success. In this class, you will learn the skills necessary to handle both customers and coworkers. You will learn how to speak and listen, and extend minor courtesies that enhance relationships. Career success begins with knowing yourself. Each person has a unique communication style. By getting to know your style, you can achieve greater self-awareness and develop more effective interpersonal relations. Having these skills will often make the difference in how high you rise in an organization. CBPD-6500 / 1 session / $59 > W 5:30-8:30pm Sep 16 Scroggins Linn Co Reg Ctr 210 Customer Service Professional Certificate Training and professional certification programs for customer service representatives, call center, help desk, technical support, financial services support and administrative support professionals. Learn core knowledge and competencies on how call centers operate, including metrics, required skills and terminology. Focused study and practice on soft skills such as listening, speaking, questioning and de-escalating upset customers will be emphasized. After completing this course, successful graduates will have the certification and related experience to compete for customer service representative positions in the community. Books will be provided. CBPD-7010 / 63 sessions / $3,595 > MTWThF 9am-1:30pm Sep 14-Dec 14 Schumacher KCLL 402 CE WEBSITE RANDOM KTOS BUSINESS-PROFESSIONAL DEVELOPMENT Register for classes online at Custom Training See a course or training program that makes sense for your business? Our Kirkwood Training & Outreach Services team can customize any of our courses to fit your company s learning needs. We ll bring the training to your workplace and review eligibility requirements for job training funding. For more information, contact us at or visit / Fall I Continuing Education Kirkwood Community College 11

12 BUSINESS & PROFESSIONAL DEVELOPMENT Business Development Selling skills are among the most highly sought after skills in the workplace today. Whether the word sales is in the job title or not, a person s ability to gather information, formulate solutions to customer problems, and professionally present or propose this information are valuable, transferable, and universal skills that employers desire and often demand. This interactive and comprehensive five-week certificate program is comprised of both current and timeless techniques related to the multi-faceted discipline of professional sales. You will learn what the essence of selling is, how you can attain and maintain a positive sales-minded customer-focused attitude, develop a plentiful prospect base, establish rapport and build new relationships, qualify a prospect through creative questioning and active listening, overcome common and uncommon sales objections, close a sale while creating a satisfied customer and referral source, and follow up and nurture long-term customer relationships. Tuition includes a textbook. Excellence in Service We all know what bad service looks like, but do we know how to give excellent service? What do you do when the customer is angry or unreasonable? You can keep your customer happy and satisfy business needs. In this course, you will gain the skills to address customer expectations, find solutions in difficult situations, communicate clearly and be empowered for excellence. Tuition includes a textbook and course materials. CBPD-7040 / 2 sessions / $169 > MW 5:30-8:30pm Sep 28-Sep 30 Peiffer KTOS 134 CERTIFICATE PROGRAM COURSE LIST: Call for details, or visit our website: / Introduction to Sales Intermediate Sales Skills for Immediate Results Advanced Sales Skills and Drills Business Development Lab Business Development Final Project Sep 10-Dec 17 / KCLL / $1,495 Tuition assistance available. > Save when you register for a certificate program or course series! Culture Change to Improve the Workplace Evaluating the current culture of your workplace will help to determine what needs to happen to boost morale. This interactive class will touch on improving communications, supporting coworkers, and evaluating the environment to ensure the workplace works for everyone. Participants will also self-reflect to see how their attitude affects the daily work environment. CBPD-7073 / 1 session / $45 > M 7-9pm Oct 19 Kovach KCLL 202 Introduction to Sales You re new to sales or thinking of a career in sales and you know selling skills are among the most highly sought after skills in the workplace today. But where do you go from there? Now you can develop your sales skills in this introductory four week interactive module which incorporates activities, video, discussion and role-play. Explore how sales has evolved into the technology-driven information age, examine the keys of establishing trust and credibility, explore the nature of buyer behavior in order to identify needs, delve into the communication essentials of sales, and learn how to serve as a professional who solves problems and adds value to customers. CBPD-7096 / 4 sessions / $599 > Th 1:30-5:30pm Sep 10-Oct 1 Saville KCLL 202 Intermediate Sales Skills for Immediate Results You re in sales. You have a little experience and you re looking to advance your career and increase your sales production. So what s next? This intermediate four week interactive module is designed to help get you get to the next level. By way of activities, videos, roleplay, and both current research and timeless techniques, you ll explore how to keep your prospecting pipeline full, establish rapport and build new relationships, qualify prospects with creative questioning and active listening, overcome common and uncommon sales objections, close sales while creating a satisfied customer and referral source, and follow up to ensure long-term customer relationships. CBPD-7097 / 4 sessions / $599 > Th 1:30-5:30pm Oct 8-Oct 29 Saville KCLL 202 Advanced Sales Skills and Drills You re experienced in sales. You ve had sales training and have achieved sales success. Now you want some new ideas and helpful reminders. This advanced four week interactive module is designed to help refresh your knowledge and recharge your skillset. Through activities, discussion, role-plays and current articles and research, you ll reexamine the six-step sales process with an eye for improvement, examine your value proposition and personal branding strategy, focus on performance management and enhancement strategies, and reconfirm your commitment to providing sales and service excellence. CBPD-7098 / 4 sessions / $599 > Th 1:30-5:30pm Nov 5-Dec 3 Saville KCLL Kirkwood Community College Continuing Education. Fall I 2015

13 BUSINESS & PROFESSIONAL DEVELOPMENT Leading with Emotional Intelligence Leaders today need more than just workplace knowledge and a high IQ to be successful. Studies show the most effective leaders possess emotional intelligence or EQ. Learn your current emotional intelligence skill level, and ways to develop your emotional intelligence acumen and proficiency. Leveraging real world situations, the class will work to understand the critical role emotions play in effectively leading others. You will focus on self-awareness and self-management, work to understand how you can improve you social awareness, and practice relationship management. At the conclusion of the course, you will have emotional intelligence development plan tailored to your individual needs. This course is the second in a series of eight courses to earn your Excellence in Leadership Certificate. Tuition includes a textbook. CBPD-7105 / 2 sessions / $229 > F 8:30am-12pm Sep 18-Sep 25 Childs KCLL 208 Assessing and Planning for the Needs of Adult Learners Explore how to determine the needs of the organization and learners. This includes understanding the demographics of the audience including age and experience. Learn how to identify and set meaningful training objectives, discuss the importance of thoughtfully reviewing available training tools and consider the physical aspects of the training atmosphere. This course is the first in a series of four courses to earn your Professional Trainer Certificate. Register for the Professional Trainer Certificate and enroll in all four courses at a reduced rate. CBPD-7126 / 1 session / $199 > Th 5:30-9:30pm Sep 10 Childs Linn Co Reg Ctr 212 Curriculum Design and Development for the Adult Learner Examine the research-based Adult Leaning Theory and other proven instructional methods. Multiple diverse learning styles will be addressed, including kinesthetic, auditory and visual. Study the role of media and its correlation to increased engagement levels for the learner, and explore the benefits of incorporating different course structures, including classroom-based instruction, self-study, virtual classes and hybrid classes. This course is the second in a series of four courses to earn your Professional Trainer Certificate. Register for the Professional Trainer Certificate and enroll in all four courses at a reduced rate. CBPD-7127 / 3 sessions / $399 > Th 5:30-8:30pm Sep 17-Oct 1 Childs Linn Co Reg Ctr 212 Curriculum Implementation and Delivery for the Adult Learner A successful trainer must evaluate and implement diverse instructional methods and facilitations strategies to keep participants engaged and learning. Examine the positive impact that student led instruction, computer aided instruction and collaborative groupings can have on learning outcomes. Communication and presentation skills will be reviewed and practiced to increase trainer effectiveness. This course is the third in a series of four courses to earn your Professional Trainer Certificate. Register for the Professional Trainer Certificate and enroll in all four courses at a reduced rate. CBPD-7128 / 3 sessions / $399 > Th 5:30-8:30pm Oct 8-Oct 22 Childs Linn Co Reg Ctr 212 Assessment and Evaluation Strategies for the Adult Learner A measureable learning outcome allows an organization to assess the effectiveness of training sessions and plan for future professional development opportunities. Analyze multiple evaluation methods you can incorporate to collect data to make informed training decisions using assessment methods, such as performance assessments, formative and summative assessments, and a variety of informal methods. Legal and organizational requirements will also be reviewed. This course is the fourth in a series of four courses to earn your Professional Trainer Certificate. Register for the Professional Trainer Certificate and enroll in all four courses at a reduced rate. CBPD-7129 / 1 session / $199 > Th 5:30-9:30pm Oct 29 Childs Linn Co Reg Ctr 212 Work-Life Balance Juggling Professional and Personal Lives Is your work and personal life out of balance? Are you feeling stressed? Reclaim control by setting boundaries between work and home life. Work-life balance is difficult and takes great effort. In this class, we will explore several management tools that will help you feel a sense of accomplishment, while not being consumed by work, and having an enjoyable life without short-changing career obligations. Work-life balance entails having some enjoyable personal time for yourself. CBPD-7135 / 1 session / $59 > W 5:30-8:30pm Sep 30 Scroggins KCLL 202 Professional Trainer Time Management CERTIFICATE SERIES Today, more corporations and organizations are developing in-house education departments and adding dedicated development and training roles to their rosters of employees. In order for employees to increase their knowledge and develop professionally, they must be presented with relevant and engaging curriculum, an environment conducive to learning and an effective trainer who understands the needs of the adult learner. Acquire a clear understanding of development strategies and adult learning models that will increase the effectiveness of you as a trainer and the organization s educational department. Tuition includes ASTD handbooks for each module. COURSE LIST: Assessing and Planning for the Needs of Adult Learners Curriculum Design and Development for the Adult Learner Curriculum Implementation and Delivery for the Adult Learner Assessment and Evaluation Strategies for the Adult Learner Sep 10-Oct 29 / Linn Co Reg Ctr / $995 > Save when you register for a certificate program or course series! Call for details, or visit our website: / Are you crazy busy and sometimes experience brain overload? Do you feel overwhelmed and want freedom to focus on what you want? Learn how to manage your time better, how to prioritize and how to potentially feel less stressed. You too can gain control of your time. CBPD-7137 / 1 session / $29 > T 6-8pm Oct 13 Johnson KCLL / Fall I Continuing Education Kirkwood Community College 13

14 BUSINESS & PROFESSIONAL DEVELOPMENT Customer Service (online) CERTIFICATE SERIES Transform your customer service into something extraordinary. More repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Registration closes one week prior to class start date. COURSE LIST: Keys to Customer Service (online) Extraordinary Customer Service (online) Sep 8-Oct 30 / Online / $245 > Save when you register for a certificate program or course series! Call for details, or visit our website: / Building a Team Even If You Aren t the Leader Even if you are not a manager, you may still need to lead a team. This class will help you ensure your team works together, accomplishes goals and keeps on schedule. You will learn team building skills, motivational skills and how to lead without intimidation. CBPD-7301 / 1 session / $59 > W 10am-12pm Sep 30 Jewell KTOS 126 Motivating the New Workforce - Understanding Generations, Cultural Diversity and the Bottom Line Understanding what motivates different generations and cultures can be a challenge in the new diverse workforce. This class will help you navigate generational gaps and cultural differences, creating happy and motivated employees. Learn what you can do to be open to differences, help your employees trust you, and gain insight into what will motivate your diverse workforce. CBPD-7305 / 1 session / $59 > W 10am-12pm Nov 4 Jewell KTOS 126 How to Be Powerful, Not Pushy Almost anyone can be taught the technicalities of a job, but the employee or entrepreneur who has exceptional interpersonal skills will stand head and shoulders above the competition. The key to being powerful, but not pushy, is practice and preparation - and that s exactly what you ll get in this workshop! If you ve ever gotten stepped on or stepped over, this session will give you the tools you need to stand up and get noticed. CBPD-7306 / 1 session / $59 > Th 6-9pm Oct 29 Watson KTOS 126 Podcasting (online) Businesses are turning to podcasting to grow their brand and connect with customers. People with a niche hobby are turning podcasts into a business. Podcasting is experiencing a rebirth as mobile devices are everywhere. The intimate nature of the audio medium allows potential clients to get to know who you are and determine if you are the kind of company with which they want to do business. Learn how to take your business or hobby and turn it into a podcast. This step-by-step class will take you from start to finish and cover the required elements needed to get your show online. Come to class with your idea and end with your show online for all to hear. Registration closes one week prior to the class start date. CBPD-7307 / $245 > UGotClass Sep 8-Oct 2 How to Have Difficult Conversations This class will arm you with the ability to approach a difficult conversation at work, or even at home, with confidence. You will be prepared for tough conversations that come out of nowhere, or prepared to handle tough conversations that you have time to prepare for. There will be lots of class participation and role play. CBPD-7304 / 1 session / $99 > W 5:30-8:30pm Sep 9 LaForte VanAntwerp KCLL 302 Interview Skills (online) Acquire new skills in job interviewing. You should attend if you want to improve your chances for being hired for a position, or if you are a leader who wants to improve the results of your hiring practices. A recent study by The Society of Human Resource Management (SHRM) found that up to 75 percent of employee performance issues can be directly identified during the interview process. This class will help you identify the red flags during the interview process so that you can use to avoid all the expense and problems associated with a bad hire. Registration closes one week prior to the class start date. CBPD-7308 / $295 > UGotClass Sep 8-Oct 2 Keys to Customer Service (online) Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Registration closes one week prior to the class start date. CBPD-7311 / $145 > UGotClass Sep 8-Oct 2 Extraordinary Customer Service (online) Transform your customer service into something extraordinary. More repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Registration closes one week prior to the class start date. CBPD-7312 / $145 > UGotClass Oct 5-Oct Kirkwood Community College Continuing Education. Fall I 2015

15 BUSINESS & PROFESSIONAL DEVELOPMENT Introduction to Data Analysis (online) Data analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. This course will give you a basic understanding of how to analyze data in a business setting. Businesses look for candidates with an understanding of how to analyze the data they have been collecting, and this course will help you start on that journey. Registration closes one week prior to class start date. CBPD-7401 / $195 > UGotClass Sep 8-Oct 2 Intermediate Data Analysis (online) Many business decisions involve comparing groups for differences. For example, would men and women prefer different product features? Decisions may also require a look at relationships between variables. Does product recognition relate to subsequent product purchase? This course will introduce you to the statistics behind group differences and relationships. You ll learn how to work with ratings, graphs, and user-friendly reports of statistical results. Registration closes one week prior to class start date. CBPD-7402 / $195 > UGotClass Oct 5-Oct 30 Advanced Data Analysis (online) After taking this advanced course in data analysis, you will be able to perform inquiries that will be useful to your business or organization, and build the skills to communicate results through graphs and text that your fellow employees will understand. Take the guesswork out of important company decisions and make decisions based on statistically significant information. Whether your business is homebased or a large company, this will take you to the next level in important decision-making. Registration closes one week prior to class start date. CBPD-7403 / $195 > UGotClass Nov 2-Nov 27 Problem Solving and Decision Making Every day we make decisions and solve problems. Despite making numerous decisions every day, many of us are still uncomfortable making conscious decisions. In this course you will learn to identify and define problems, learn tools and techniques to solve problems and understand how to think critically. Time will also be spent understanding group dynamics as they apply to decision making and problem solving, as well as learning how to utilize decision support tools that can aid in decision making. Tuition includes a textbook and course materials. CBPD-7625 / 2 sessions / $169 > MW 5:30-8:30pm Oct 5-Oct 7 Peiffer KTOS 134 PROJECT & RESOURCE MANAGEMENT Project Management Career Builder (online) This five-hour course teaches students to leverage their project management skills to develop enhanced career opportunities. A one week instructor led online course. CBPR-1075 / $310 > Start Anytime CAPM Exam Prep (online) This program will help you become CAPM certified. To start the Cheetah Exam Prep for the CAPM Online Course, you must complete a Pre-Course, which includes registering and being accepted to take PMI s CAPM credentialing exam and scheduling your CAPM within three calendar days of completing the Cheetah Exam Prep for the CAPM (three-week) Online Course. This is a course to help you become CAPM certified and is designed to push you to complete the work and take the exam. You are given all the tools to prepare for the exam, including access to our world class CAPM; coaches for four weeks (one week for Pre-Course and three weeks for the Cheetah Exam Prep for the CAPM Online course). You have to determine when to set aside the 10 to 12 hours of study time per week so you can successfully pass the exam after completing the this program. This course includes activities specifically designed to help you learn and remember key information that you will need to successfully pass PMI s CAPM certification exam. CBPR-1080 / $2,145 > Start Anytime Data Analysis (online) CERTIFICATE SERIES Data analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills. You will gain a basic understanding of how to analyze data in a business setting, and learn how many of your business decisions involve comparing groups for differences. You will learn the statistics behind these group differences and relationships. Finally you will find out how to perform inquiries that will be useful to your business or organization, and build the skills necessary to communicate these results through graphs and text that your fellow employees will understand. Whether your business is home-based or a large company, this certificate will take you to the next level in important decisionmaking. Registration closes one week prior to class start date. COURSE LIST: Introduction to Data Analysis (online) Intermediate Data Analysis (online) Advanced Data Analysis (online) Sep 8-Nov 27 / Online / $495 > Save when you register for a certificate program or course series! Call for details, or visit our website: / / Fall I Continuing Education Kirkwood Community College 15

16 BUSINESS & PROFESSIONAL DEVELOPMENT Human Resource Management CERTIFICATE SERIES Businesses all over the world are functioning mostly because of people. Organizing those people and fitting them into the overall plan of the business happens because of human resources. Human resource functions encompass a variety of activities that significantly influence all areas of an organization. The Society for Human Resource Management (SHRM) has identified six major functions of human resource management. In this series we will explore all six of these: human resource planning, recruitment and selection, compensation and benefits, human resource research, human resource development, safety and health and employee and labor relations. COURSE LIST: Human Resource Management: Part I - Planning, Recruitment and Selection Human Resource Management: Part II - Compensation, Benefits and Research Human Resource Management: Part III - Development, Safety, Health and Labor Relations Oct 7-Oct 21 / Linn Co Reg Ctr / $139 > Save when you register for a certificate program or course series! Call for details, or visit our website: / APICS: Basics of Supply Chain Management (CPIM Entry Module) The basic concepts in managing the complete flow of materials in a supply chain from suppliers to customers are covered in the Basics module. Supply chain concepts are introduced and standard terminology emphasized, as are relationships among activities in the supply chain. Knowledge of the material in this module is assumed as a prerequisite for the other APICS CPIM modules, which cover related topics in greater depth. Tuition includes student workbook and online content. Computer based exam is not included; however APICS members are eligible for reduced test pricing. CBPR-2040 / 10 sessions / $499 > M 6-9pm Sep 14-Nov 16 Rasmussen KCLL 212 APICS: Customer Focused Supply Chain Management Workshop This course provides an insider s view of supply chain management. It offers fundamental knowledge of the functions of SCM and is designed to quickly and effectively educate team members who interact with or support supply chain activities. Participants in this program will learn the basic terminology used in SCM and be able to more effectively communicate with SCM teams, understand the basic elements of SCM, and how improvements in processes and communication can lead to increased overall customer satisfaction and profitability. After this course participants can more fully contribute to the cross-functional and inter-organizational processes of a successful supply chain. CBPR-2045 / 1 session / $289 > Sa 8am-5pm Sep 26 Nicola KCLL 302 Cheetah Certified Project Manager Program (online) Demonstrate you know how to leverage your and others strengths to create high performing project teams. In this 60-hour online program, you learn how to leverage innate strengths in three very important domains: how you learn and where you place your focus, how you do your projects, and how you negotiate. You quickly learn how to do what will make you and your project teammates stand head and shoulders above everyone else. Upon successful completion, you become a Cheetah Certified Project Manager and are authorized to use this seal to show the world you can get things done Cheetah Fast. CBPR-3660 / $1,785 > Start Anytime Introduction to Project Management (online) In today s business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholder for quick resolution, including project cancellation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. You will have the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. We hope you will choose Project Management as a career. Prerequisites: Basic knowledge of Microsoft Office Professional (Outlook, Excel, PowerPoint & Project). Registration closes one week prior to the class start date. CBPR-3600 / $195 > UGotClass Sep 8-Oct 2 PMI-ACP Exam Prep (online) This program will help you become PMI- ACP certified and is modeled after our very successful Cheetah Exam Prep for the PMP classroom course. We have designed a format that enables you to use the same techniques we use in class on your own, over a three week period. To start the actual PMI-ACP Exam Prep three week course, you must complete a Pre- Course that includes registering and being accepted to take PMI s PMI-ACP certification exam and schedule your PMI-ACP within seven days of completing the Cheetah PMI-ACP Exam Prep 3-week course. CBPR-3650 / $2,399 > Start Anytime PM Toolbox (online) This course will take you step-by-step through A Guide to the Project Management Body of Knowledge s (PMBOK Guide) five Project Management phases and ten Project Management knowledge areas to create a customized toolbox of best practices templates for your organization. This course consists of eight modules where you learn the key elements will create a customized toolbox of best practices templates that follow the PMBOK Guide s five Project Management phases and nine Project Management knowledge areas for your organization. CBPR-3665 / $2,610 > Start Anytime 16 Kirkwood Community College Continuing Education. Fall I 2015

17 BUSINESS & PROFESSIONAL DEVELOPMENT. HEALTH Cheetah Negotiations (online) Learn how to get what you want, fast, to advance your career in Project Management. In this course, you learn and practice effective Cheetah negotiation strategies and tactics. You learn strategies where all parties benefit from the interaction (this is one of the keys to getting what you want fast). You use what you learn to improve your day-to-day effectiveness in a wide variety of negotiations - from dealing with subordinates, co-workers, bosses, merchants, attorneys, and customers. It includes a negotiation styles assessment that will help you understand your negotiating strengths and challenges. CBPR-3670 / $910 > Start Anytime Communicating Through Conflict (online) This course will allow you to learn and practice communication skills to transform conflict from destructive experiences to growth experiences and to help a groups change their relationships dynamically over time. You can use what you learn to improve your day-to-day interactions at work and at home. The course is targeted to those who want to develop cohesive working relationships with people they find difficult to deal with, such as team members, sponsors, stakeholders, functional managers, customers, and vendors. The techniques learned in this course will not only help you develop skills to transform conflict situations into growth experiences but your teams will change their relationships as a result, too. This course consists of four modules where you will learn how to clarify expectations for present and future interactions, learn techniques on how to deal with difficult people, and practice re-negotiating to keep your group moving forward. CBPR-3675 / $995 > Start Anytime A Taste of Agile (online) Project management practitioners are embracing agile principles and practices as a technique for successfully managing projects because of the value that agile can have in decreasing product defects, improving team productivity, and increasing delivery of business value. The purpose of this course is to demonstrate the values of agile principles and practices, as well as how agile compares with the PMBOK Guide process groups and differs from traditional waterfall principles. Common terms are defined and the activities prompt you to identify how agile you may already be, and if PMI s new PMI-ACP certification is right for you. CBPR-3685 / $150 > Start Anytime Project Management Career Builder (online) Class description: In this course, you will learn how to leverage your Project Management skills, education, and experience to develop enhanced career opportunities. The course consists of four modules with activities, including a PM strengths and interests assessment, that help you leverage your Project Management skills to develop enhanced career opportunities. CBPR-3680 / $340 > Start Anytime PMP Exam Prep (online) This is a course will help you become PMP certified and it is designed to push you to complete the work and take the exam. You are given all the tools to prepare for the exam, including access to our world class PMP exam prep coaches during this program. You have to determine when to set aside the 12 to 14 hours of study time per week so you can successfully pass the exam after the PMP Exam Prep 4-weeks of comprehensive preparation. Each student must first successfully complete the Cheetah Exam Prep for the PMP Pre- Course in two weeks that includes registering to take PMI s PMP exam. As an added bonus, successful completion of the pre-course satisfies PMI s required 35 hours of education. CBPR-3690 / $2,875 > Start Anytime Health CPR & FIRST AID Adult First Aid Prompt action in an emergency medical situation can really make a difference. Are you prepared? In this class you will learn basic first aid and CPR in a relaxed environment. It fulfills OSHA requirements for bloodborne pathogens and first aid for business and industry. This class will also suffice for the renewal of your current Medic First Aid. Two-year recommended renewal. CHCP-1200 / 1 session / $59 > W 6-10pm Sep 16 Schnebbe Linn Hall 2112 > Sa 8am-12pm Sep 19 Schnebbe Linn Hall 2112 > Sa 8am-12pm Oct 10 Schnebbe Linn Hall 2112 > W 6-10pm Oct 21 Schnebbe Linn Hall Hour Food Service (online) CERTIFICATE PROGRAM This 90-hour online food service program is geared to food service supervisors. Completion of the 90 Hour Food Service program and two years experience in the field, enables one to be eligible to sit for the Certified Dietary Managers State Exam. Books are required for the following classes: Modified Diets: Iowa Simplified Diet Manual ISBN Food Service Safety and Sanitation: ServSafe 6th edition ISBN COURSE LIST: Food Management (online) Food Preparation (online) Modified Diets (online) 24-hour Food Production (online) Meal Service for Food Service Supervisors (online) Food Service Safety and Sanitation (online) Sep 7-Jan 8 / Online / $899 Tuition assistance available. > Save when you register for a certificate program or course series! Call for details, or visit our website: / CPR Instructor Renewal This course renews current CPR instructors and reviews CPR for infant, child and adult (including two-rescuer). You will also review management of foreign body airway obstruction and the use of barrier devices. Participants will be required to take a written examination prior to recognition. Two-year recommended renewal. CHCP-1700 / 1 session / $69 > T 6-10pm Sep 1 Cline Linn Hall 2112 > T 6-10pm Oct 6 Cline Linn Hall 2112 > T 6-10pm Nov 3 Cline Linn Hall / Fall I Continuing Education Kirkwood Community College 17

18 HEALTH Pediatric First Aid The Heartsaver Pediatric First Aid course is designed to meet the regulatory and credentialed training requirements for child care workers in all 50 states. This course teaches basic first aid, CPR and AED skills for children, such as what to do when a child or infant has a breathing problem, how to give compressions and breaths to an infant or child, and how to stop bleeding that can be seen. CHCP-1300 / 1 session / $59 > Sa 1-5pm Sep 19 Schnebbe Linn Hall 2112 > T 6-10pm Sep 29 Cline Linn Hall 2112 > Sa 1-5pm Oct 10 Schnebbe Linn Hall 2112 > T 6-10pm Oct 27 Cline Linn Hall 2112 Advanced Cardiac Life Support Renewal This four-hour program reviews emergency cardiac care according to the American Heart Association ACLS guidelines. Participants will work in a relaxed small group environment, working through case studies and simulating skills on manikins. Two-year recommended renewal. CHCP-1500 / 1 session / $89 > T 6-10pm Sep 15 Gilchrist Linn Hall 2112 Pediatric Advanced Life Support Renewal This four-hour program re-emphasizes the use of American Heart Association PALS algorithms. Most of this program is spent practicing skills in the small group setting with the attention on the pediatric population. Two-year recommended renewal. CHCP-2200 / 1 session / $89 > T 6-10pm Oct 20 Gilchrist Linn Hall 2112 Babysitting Course This course is geared for the beginning babysitter. Instruction includes first aid, infant and child CPR, what to do in case of choking, safety issues, diaper changing, games and easy meal ideas. Learners must be at least nine years old to register. CHCP-2600 / 1 session / $34 > Sa 8am-12pm Sep 26 Schnebbe Linn Hall 2112 > Sa 8am-12pm Oct 31 Schnebbe Linn Hall 2112 CPR for Healthcare Providers This will prepare you with basic skills in cardiac emergencies and increase your awareness of cardiovascular risk factors, signs and symptoms of cardiovascular disease and prudent heart living. This course includes cardiopulmonary resuscitation procedures for infant, child and adult (including two-rescuer). It includes the management of foreign body airway obstruction, the use of barrier devices and the Automated External Defibrillator (AED). This course will meet the needs of a new and a renewal course. Twoyear recommended renewal. CHCP-1000 / 1 session / $69 > M 8am-12pm Aug 31 Surom Linn Hall 2112 > W 5-9pm Sep 2 Hunt Linn Hall 2112 > Th 6-10pm Sep 3 Moore Linn Hall 2112 > W 8am-12pm Sep 9 Cline Linn Hall 2112 > Th 6-10pm Sep 10 Moore Linn Hall 2112 > Sa 8am-12pm Sep 12 Moore Linn Hall 2112 > Sa 1-5pm Sep 12 Moore Linn Hall 2112 > M 8am-12pm Sep 14 Surom Linn Hall 2112 > M 5-9pm Sep 14 Gusta Linn Hall 2112 > T 1-5pm Sep 15 Cline Linn Hall 2112 > Th 6-10pm Sep 17 Moore Linn Hall 2112 > M 5-9pm Sep 21 Batcheler Linn Hall 2112 > W 6-10pm Sep 23 Schnebbe Linn Hall 2112 > Th 6-10pm Sep 24 Moore Linn Hall 2112 > M 8am-12pm Sep 28 Surom Linn Hall 2112 > M 5-9pm Sep 28 Gusta Linn Hall 2112 > Th 6-10pm Oct 1 Moore Linn Hall 2112 > Sa 8am-12pm Oct 3 Moore Linn Hall 2112 > Sa 1-5pm Oct 3 Moore Linn Hall 2112 > M 5-9pm Oct 5 Batcheler Linn Hall 2112 > W 5-9pm Oct 7 Hunt Linn Hall 2112 > Th 6-10pm Oct 8 Moore Linn Hall 2112 > M 8am-12pm Oct 12 Surom Linn Hall 2112 > M 5-9pm Oct 12 Gusta Linn Hall 2112 > W 8am-12pm Oct 14 Cline Linn Hall 2112 > Th 6-10pm Oct 15 Moore Linn Hall 2112 > M 5-9pm Oct 19 Batcheler Linn Hall 2112 > T 1-5pm Oct 20 Cline Linn Hall 2112 > Th 6-10pm Oct 22 Moore Linn Hall 2112 > M 8am-12pm Oct 26 Surom Linn Hall 2112 > M 5-9pm Oct 26 Gusta Linn Hall 2112 > W 6-10pm Oct 28 Schnebbe Linn Hall 2112 > Th 6-10pm Oct 29 Moore Linn Hall 2112 > M 5-9pm Nov 2 Batcheler Linn Hall 2112 > W 5-9pm Nov 4 Hunt Linn Hall 2112 > Th 6-10pm Nov 5 Moore Linn Hall 2112 > Sa 8am-12pm Nov 7 Moore Linn Hall 2112 > Sa 1-5pm Nov 7 Moore Linn Hall 2112 EMT CLASSES HEALTH-EMERGENCY MEDICAL SERVICES Start Saving Lives. EMT training classes are now available. Learn the skills you need to saves lives in the field. For more information, call Kirkwood Community College Continuing Education. Fall I 2015

19 HEALTH DENTAL Challenges with Restoring Acquired and Congenital Oral Defects: How the Dental Team Can Make the Patient Whole Again It can be debilitating for dental patients faced with acquired and congenital oral defects. This educational presentation provides the dental professional with information on key aspects of how the dental team can work together to help patients overcome the challenges of their patients condition. Our speaker holds the rank of Professor Emeritus at the University of Iowa College of Dentistry, where he was in full time private practice until his retirement in Dental CEUs will be awarded upon course completion. CHDE-1000 / 1 session / $40 > M 6:30-8:45pm Oct 5 Schneider Linn Hall 2112 Orthodontic Appliances The purpose of this program is to help the dental professional gain a better understanding of how orthodontic appliances function. Participants will be able to use the knowledge they gain in practice by making sure the appliance fits and functions properly. The instructor is an associate professor in the Dental Technology Program at Kirkwood Community College who earned her Certified Dental Technician (CDT) designation in orthodontics, ceramics, and complete dentures. Sandra will explain various common orthodontic appliances (banded loop, Hawley retainer, lingual holding arch, expansion appliances) and discuss how the appliances function and fit in the mouth, and the potential issues that may occur. Dental CEUs will be awarded upon course completion. CHDE-1000 / 1 session / $40 > M 6:30-8:45pm Sep 14 Kotowske Katz Sim Ctr 2017 The Medical Management of Caries Using Silver Nitrate and Fluoride Varnish The purpose of this program is to provide the dental professional with a quality continuing education opportunity introducing silver nitrate and how its use can medically manage caries. Participants will be able to use the knowledge they gain in their professional practice. The instructor is a faculty member in Pediatric Dentistry and Associate Dean for Patient Care at the University of Iowa College of Dentistry. Dental CEUs will be awarded upon course completion. CHDE-1000 / 1 session / $40 > M 6:30-8:45pm Nov 2 Kanellis KCETC 1206 EFDA: Monitoring of Nitrous Oxide Inhalation Analgesia with a Dental Patient (online) This instructional unit provides students with an awareness of the indications and contraindications for nitrous oxide use, a working knowledge of the equipment, an understanding of the procedure for administering nitrous oxide analgesia, and preparation to monitor nitrous oxide analgesia inhalation in a dental setting. This is a non-credit independent study course with a grading criteria of pass/fail. This course may be taken with the full EFDA course or as an independent unit. The student will have three months to complete the course and must be currently employed in a dental office where this function is conducted. Tuition does not include required textbook. For registration materials, please contact Heather Niec, edu, or call Course-specific questions should be directed to Pam Hanson, Kirkwood Community College Dental Assisting program director, CHDE-5650 / $135 > Hanson Start Anytime HEALTH CAREERS Expanded IV Therapy for the Licensed Practical Nurse This course is designed to prepare the licensed practical nurse to perform procedures related to the expanded scope of intravenous therapy, using a peripheral intravenous catheter, a midline catheter and a peripherally inserted central catheter (PICC line), in a licensed hospital, a nursing facility and a certified end-stage renal dialysis unit as identified in 655 IAC Chapter 6. Major emphasis is placed on the specialized skills needed to provide intravenous therapy related to the expanded scope of the licensed practical nurse for clients who are age 12 or older and for clients who weigh 80 pounds or more. During this course the licensed practical nurse will learn: The major legal implications of intravenous therapy (IV) relative to Iowa Code chapter 152 and 655 IAC Chapters 4 and 6, select IV devices used in administering intravenous solutions and drugs, indicating the criteria for use, precautions, complications of each, and documentation of equipment used, specific to a midline and PICC line sites, be knowledgeable of the anatomy and physiology of central veins, demonstrate the principles of infection control, manage IV therapy to decrease the risk of complications, specific to midline and PICC line sites, analyze the major drugs used intravenously, giving precautions, dose and effects, rate of infusion, side effects and reactions, factors controlling stability and compatibility, preparation, and administration of each drug, demonstrate the maintenance and care of the client with a midline or PICC line site and/or infusion, in a simulated laboratory setting and in a clinical setting in accordance with 655 IAC Chapter 6, and perform techniques for preparing and administering IV solutions and additives in simulated and clinical situations with appropriate supervision, according to agency policy. PREREQUISITES: 1) Unrestricted Iowa nursing license or an unrestricted license in another state recognized for licensure in this state pursuant to the nurse licensure compact contained in Iowa code 152E, 2) Documented 1040 hours as a LPN, currently employed in a licensed hospital, licensed skilled nursing facility, or a certified end-stage renal dialysis unit whose written policies and procedures allow the licensed practical nurse to perform procedures related to the expanded scope of intravenous therapy, and 3) completed agency agreement. Contact Laura Daman at Kirkwood Community College Continuing Education, , to begin the process of satisfying the prerequisites. All prerequisites need to be completed and returned no later than September 3. Once satisfactory documentation of the prerequisites has been met, the student will be enrolled in the course. Please note that in the event of college or instructor cancellations, November 23 will be used as a make-up day if needed. Required Text: IV Therapy Made Incredibly Easy! 4th edition, ISBN-13: Students will need to purchase on their own and bring text to class. Book is available in the main campus Kirkwood Bookstore. Math Test Requirements: A math competency test will be administered at the first class (unit 1) and the student must score at least 90% or better to continue in the class. Students will be sent a practice test prior to the first class. CEUs: 5.0 Licensed Practical Nurse. 100% attendance required. Continuing Education will be awarded upon satisfactory completion of both the didactic and lab/clinical portions of the course. Documentation of course completion shall be maintained by the licensed practical nurse and their employer. Approved by Iowa Board of Nursing Provider #30. CHHO-3050 / 9 sessions / $429 > M 5-9:30pm Sep 14-Nov 16 Zimmerman Katz Sim Ctr 2017 CE WEBSITE RANDOM Register for classes online at / Fall I Continuing Education Kirkwood Community College 19

20 HEALTH LONG-TERM CARE Meal Service for Food Service Supervisors (online) This course is designed to help students enhance the overall meal service experience and nutritional status of clients in the long-term care setting with a focus on customer service and quality assurance. Students evaluate key systems in meal service that impact client satisfaction. CHLT-1025 / $139 > Aguiar Nov 2-Dec 4 Modified Diets (online) This course designed to familiarize students with the dietary modification, implementation and care of clients requiring therapeutic diets including sodium restriction, diabetes, added fiber, renal, and texture modifications. Textbook (required): Iowa Simplified Diet Manual - 11th Edition - ISBN CHLT-1035 / $139 > Aguiar Oct 5-Oct 30 Food Preparation (online) This course is designed for students to observe and practice hands-on cooking methods, follow standardized recipes, and evaluate cooking methods based on product evaluation of foods prepared in his or her facility. Key preparation skills include mise en place, knife handling, and preparation of fruits, vegetables, salads, starches, soups, sauces, cereals, pasta, eggs, and meat products. Management course requires travel to two local care facilities to tour and evaluate. CHLT-1045 / $139 > Aguiar Sep 7-Oct 2 24-hour Food Production (online) Students build on the Food Preparation course by preparing and evaluating quantity food recipes in his or her long-term care setting. Food production systems appropriate for the longterm care setting are reviewed, with emphasis on quality control and quantity preparation techniques. This course includes travel to two additional foodservice sites within the vicinity of the students employment, chosen by the student, and preferably in the long-term care setting. Prerequisite: Food Preparation (CHLT- 1045). CHLT-1055 / $199 > Aguiar Nov 2-Jan 8 Food Management (online) Students in this course will learn personnel management, interviewing and hiring skills, orientation and training procedures, discipline, evaluation techniques, human resource management, leadership, and quality assurance. Key management systems related to budget, employee productivity, and communication styles are also included. CHLT-1065 / $199 > Aguiar Sep 7-Oct 16 Supervising in Health Care Facilities This course meets the requirements under the Nurse Practice Act for the LPN employed in a supervisory position in long-term care. The learner will examine selected management problems, discuss related basic theory and principles, and apply these in solving problems. Health care facilities or organization, management tasks and skills, leadership qualities and appreciation of the individual needs of residents and staff members will be discussed throughout the course. The RN may also find this to be a beneficial course to develop management skills. This is a hybrid class which includes 18 hours of on-line study along with 24 hours of face to face classroom. 4.0 Nursing CEUs will be awarded upon successful completion of the course. CHLT-2500 / 6 sessions / $384 > T 8am-12pm Sep 8-Oct 13 Nica KCLL 302 PHARMACY TECH PROGRAM HEALTH-HEALTH CAREERS Rehabilitation/Restorative Aide This 65-hour course is designed to provide the nurse aide with the knowledge and skills to safely and effectively provide rehabilitation therapies under the direction of a physical therapist or occupational therapist. The learner must be on the Iowa Nurse Aide Registry with a minimum of six months experience in long-term care. A written letter of recommendation from the director of nursing or administrator is required the first night of class and must include verification of being on the Direct Care Workers Registry (formally known as the Nurse Aide Registry) and dates of employment. Withdrawals are not allowed within 24 hours of class or after class has started without approval of the program director. CHLT-3000 / 21 sessions / $389 > TTh 1-4:15pm, TTh 5-8pm Sep 8-Nov 17 Boston & Niedermann Linn Co Reg Ctr 518 Medication Aide This course teaches the CNA safe methods of administering oral medicines in a nursing home. Class consists of 40 hours of classroom work. Ten hours of clinical observation by an RN is required after completion of the classroom portion. 100 percent attendance is required. You need a letter of recommendation from your current employer. CHLT-4000 / 12 sessions / $289 > MW 8am-12pm Sep 9-Oct 19 Nica KCLL 302 Pharmacy Tech Program Interested in becoming a pharmacy technician? Kirkwood Community College offers a two-semester credit diploma for pharmacy technicians. Gain the skills and knowledge necessary for a career as a pharmacy technician through classroom, laboratory, and handson training. For more information visit or call Laura Daman at Kirkwood Community College Continuing Education. Fall I 2015

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