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1 UK HUDSON SALARY GUIDES 2015 Contact Centre
2 ABOUT THIS PUBLICATION This Salary Guide is a compilation of salary and market information provided by Hudson consultants, clients, candidates and other sources across UK. Information was gathered by drawing on the extensive knowledge of our recruitment consultants across Hudson s specialist practice groups. Hudson is a global talent solutions company with expertise in leadership and specialised recruitment, recruitment process outsourcing and talent management across key industry sectors. Our specialist recruiters are industry professionals who understand their market and the roles they recruit for and how much those roles are worth. Salary ranges are approximate guides only. They relate to base salaries and exclude superannuation/bonuses/incentive schemes/stock options. TABLE OF CONTENTS Contact Centre Scotland Edinburgh Glasgow
3 EDINBURGH CONTACT SALARIES EDINBURGH ADVISOR Customer Service Advisor 14,000 16, Inbound Sales Advisor 14,000 17, Outbound Sales Advisor 15,000 21, Multilingual Service Advisor 15,000 22, Multilingual Sales & Service Advisor 18,000 25, MANAGERIAL Team Assistant/Coach 16,000 19, Team Leader/Manager 17,000 30, Training Manager 27,000 38, Customer Service Operations Manager 30,000 40, Sales Operations Manager 28,000 40, Head of Contact Centre / Site 62,000 85, Head of Contact Centres (Multi-site) 78, , QUALITY Quality Assurance Advisor 18,000 26, Quality Assurance Manager 25,000 35, RESOURCE PLANNING & MI Resource Planning / Real Time / MI / Dialler Analyst 18,000 28, MI Manager 25,000 35, Dialler Manager 25,000 37, Workforce / Resource Planning Manager 30,000 50, Head of Resource Planning 50,000 73, CUSTOMER EXPERIENCE Customer Experience/Service Improvement Manager 32,000 45, UK.HUDSON.COM 2
4 EDINBURGH CONTACT SALARIES EDINBURGH COMPLAINTS Customer Complaints Advisor 18,000 25, Customer Complaints Specialist 24,000 29, Complaints Training and Competence Specialist 23,000 30, Complaints Team Leader/Manager 23,000 30, Complaints Operations Manager 30,000 40, Head of Complaints 60, , CONTACT SALARIES EDINBURGH Financial Services MIN MAX MIN MAX RELATIONSHIP MANAGEMENT Relationship Manager B2C 18,000 27, Relationship Manager B2B 23,000 32, Senior Relationship Manager 27,000 42, UK.HUDSON.COM 3
5 GLASGOW CONTACT SALARIES GLASGOW ADVISOR Customer Service Advisor 14,000 16, Inbound Sales Advisor 14,000 17, Outbound Sales Advisor 15,000 21, Multilingual Service Advisor 15,000 22, Multilingual Sales & Service Advisor 18,000 25, MANAGERIAL Team Assistant/Coach 16,000 19, Team Leader/Manager 17,000 30, Training Manager 27,000 38, Customer Service Operations Manager 30,000 40, Sales Operations Manager 28,000 40, Head of Contact Centre / Site 62,000 85, Head of Contact Centres (Multi-site) 78, , QUALITY Quality Assurance Advisor 18,000 26, Quality Assurance Manager 25,000 35, RESOURCE PLANNING & MI Resource Planning / Real Time / MI / Dialler Analyst 18,000 28, MI Manager 25,000 35, Dialler Manager 25,000 37, Workforce / Resource Planning Manager 30,000 50, Head of Resource Planning 50,000 73, CUSTOMER EXPERIENCE Customer Experience/Service Improvement Manager 32,000 45, UK.HUDSON.COM 4
6 GLASGOW CONTACT SALARIES GLASGOW COMPLAINTS Customer Complaints Advisor 18,000 25, Customer Complaints Specialist 24,000 29, Complaints Training and Competence Specialist 23,000 30, Complaints Team Leader/Manager 23,000 30, Complaints Operations Manager 30,000 40, Head of Complaints 60, , CONTACT SALARIES GLASGOW Financial Services MIN MAX MIN MAX RELATIONSHIP MANAGEMENT Relationship Manager B2C 18,000 27, Relationship Manager B2B 23,000 32, Senior Relationship Manager 27,000 42, UK.HUDSON.COM 5
7 US Aberdeen Birmingham Edinburgh Glasgow London Manchester Milton Keynes Reading uk.hudson.com
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