COMMUNITY COMMONS HUBS (Details Matter)

Transcription

1 COMMUNITY COMMONS HUBS (Details Matter) WHAT IS A HUB? Community Commons serves many audiences with a wealth of data, mapping and reporting tools, functions and features, and engagement services, which is both a strength and a weakness. We ve listened to our Community Commons users and learned that organizations need: (1) improved navigation to access targeted, contextualized content and data to help support their organization s efforts; (2) to integrate their information with all the data available in the Commons; and (3) to share their work to a broader audience and learn from other organizations and networks about related accomplishments. To address these needs our team is offering Hubs as a potential solution. What is a Hub? A Hub is a customized landing page connected to Community Commons that provides a branded space for your organization or network to highlight your place-based work or activities. Instead of wading through thousands of data layers and countless tools and functions, this customized organization Hub provides a space for generating and disseminating targeted contextualized content, data, and for some organizations, customized tools. Hubs are not limited by a one-size-fits-all model. Based on organizational needs, a Hub may have customized branding that includes collaboration tools, data integration capabilities, and mechanisms to generate and disseminate stories to a broader audience. Or your organization may want to embed Community Commons data, mapping and reporting functionality in your website as widgets, thereby maintaining a simple Hub presence that provides basic tagged content that can be searched, and navigates users back to your organization s website. Building trust across community or regional stakeholders is essential for multi-sector collaboratives. To this end, the Community Commons team incorporates robust user role and security features to allow private and group-level development and sharing of data, content, and information before pushing out for public viewing if appropriate. Organizations can readily create "Hublets" (Hubs within Hubs) organized around place, theme, or issue, and link them to their organization s Hub. These Hublets offer a governance and management framework for engaging regional, national, or transnational networks and can connect individuals and communities, intermediary organizations and potential funders. Our team has learned over the years that offering a technology solution by only providing a menu list of tools and functions and associated costs does not set up an organization for success. We ve learned that each organization has unique technology and underlying support needs. A conversation about your project or collaborative needs will help us better understand your underlying technology capacity and competency in order to offer an appropriate Hub subscription.

2 IS A HUB RIGHT FOR YOU? Community Commons is committed to providing free access to high quality data through maps and reports along with timely, informative content. Beyond our public-access tools, there are additional featur es, only available through paid subscriptions. You may be interested in a Hub if you d like to: Upload and map local data and combine it with thousands of existing Commons layers. Highlight Commons data, maps, reports and content that is most relevant to your organization or collaborative. Use the Commons as a base on which to share your unique perspective with the Commons community. Leverage the Commons platform as a sustainable place to advance your work. Collaborate and share maps, reports and content (documents, images, videos) with a select group of people. Have a neutral place to engage others through private discussion forums. You may also be interested in a Hub if: You ve been thinking about building a new mapping/data system for your organization, community, network, or state collaborative but the time and cost is prohibitive. You don t want to build something static. You want to build on investments and innovations made by others in the Commons community. You d like a way to communicate both publically and with your coalition about your successes, challenges & insights and enhance that story with rich content, dynamic maps and interactive reports. You d like some assistance: making maps that best helps make your case (e.g., data-infused stories); engaging a collaborative; making meaning of data; creating an engaging landing page; or you re interested in having a partner from the Commons team to guide you through a process. Your organization or network would like your own branded landing page on the Commons that reflects, highlights, and disseminates your work.

3 HUB MATRIX DESCRIPTION OF FEATURES, FUNCTIONS AND SERVICES (A reference for the Community Commons Hub Matrix document) * GENERAL Access your individual profile Each user has an individual profile that can be customized with an image and description. The user profile holds saved maps, reports, documents, files and inspiring articles read on the Commons. Users can also access all Hubs they belong to in their individual profile. Read & Comment on Featured Stories The team at Community Commons writes original content and curates stories which highlights issues, challenges and successes in communities all across the nation. Public users are invited to comment on and suggest stories for inclusion on the Commons. Activity Feed Individual profiles feature an activity feed where users can catch up on all activity from Hubs they belong to. Likewise, Hubs feature an activity feed highlighting recent updates, posts and new members within a Hub. * MAPPING Create interactive maps The Commons' interactive mapping tools include thousands of interactive mapping layers covering a variety of topics. Users can create unlimited maps to share electronically as well as physically printed maps and images. Users can take advantage of the variety of tools in the interactive mapping environment to orient and customize maps to their own community. Save maps to your individual profile Free users are limited to saving five maps at any time. Hub members can save unlimited maps. Print maps & share via link, & social media Print maps with legends or save map as a JPG or PDF to your desktop. Also, share maps via hyperlink, or social media. Access advanced mapping tools Access advanced mapping tools. For example, a multi-criteria query, a radius tool, and additional tools are currently in development. IP3 and CARES creates and shares

4 advanced tools where appropriate - to improve the usability of Community Commons as part of its public good mission Create a custom-sized interactive map widget for your own website Users can create a map on the Commons and then create a map widget to reside on their own website. The map widget will dynamically update as our data are updated. Users can customize the height and width of the interactive widget. Self-serve data upload tools (tabular data, GIS layers) Users can upload a variety of data to the Community Commons. Data upload allows for the following file extensions:.xls,.xlsx,.csv,.dbf &.SHP. This data can be made available at either the Hub level or made available to the public. The data will appear when the user accesses the map tool. The number of records supported by the tool will not exceed 1,000. Larger tables and shapefiles should be sent to CARES for custom data integration. At the end of each contract year data upload usage will be evaluated and Community Commons reserve the right to revoke data upload permissions if personally identifiable information is found. Users can also link to Google maps (KML), ArcGIS Online, and Open Geospatial consortium Web Map Service (WMS). Self-serve data download tools (tabular data, GIS layers) Users will be able to download a variety of data from the Community Commons. Data can be downloaded in the form of both tabular (.CSV) and geographic (.SHP) formats. More information will be available when the tool is made available in July 2015 * REPORTING YouAdd Data Collection Tool Hub Administrators and Moderators can define a map layer (e.g., grocery stores) and deploy so others can contribute, in real time, location information and associated attributes (e.g., availability of fresh produce, organic, store size, etc), via an input form on a smartphone, tablet, or computer. Administrators and moderators can define type of geographic data they want to collect (point, line or polygon) and the fields for data collection (text, number, drop down menus, photos, websites, etc.) The Administrators and Moderators can then determine who can collect, view, and edit the data. This powerful too can be used by crowdsourcing or limiting access to select individuals. Once this primary data is added to Community Commons it can be overlaid with thousands of other map layers. Create dynamic reports

5 The Commons' reporting tools allow users to create a variety of reports for their county or region. Users can compare their county or region to the state and the nation. The reports include data visualizations in the form of maps, charts, graphs, written descriptions and metadata. Users can also use reports to highlight trends over time on select data. Reports can be saved, shared or downloaded as PDF or Word. Save reports to your individual profile Free users are limited to saving five reports at any time. Hub members can save unlimited reports. All users can save static reports or create interactive reports that automatically update as data is received and uploaded on the Commons. Print & download reports Print or download reports as PDF or as a Word Document. Create a customized report tool with your logo, unique geography, and a subset of existing report indicators in reporting system As part of your hub space, create a branded report tool based on your unique geography. Select from a series of existing report indicators to help make our reporting tool more meaningful for your unique needs and users. Create a further customized report tool with your logo, unique geography, and additional report indicators not in reporting system As part of your hub space, create a branded report tool based on your unique geography. Continue to customize your report tool with unique data indicators, descriptions, and organization to make it more meaningful for your unique needs and users. ** COLLABORATION TOOLS Self Serve tools for creating a Hub page with Logo & Branded Home Page Each Hub has tools for creating a customized homepage. Customization includes images, logos and unique text in specific areas. IP3 offers 2 hours of design support. Hub Access Privacy Options A hub can be a private workspace or completely open to the public. Even as a private hub, there will be a public facing home page viewable by any user in the Commons. This allows a private hub to still disseminate specific information (maps, reports etc.) publically. Save maps & share with others in your Hub Hub Members can save and share maps to Hubs where other members are able to view and collaborate around those items. Save reports & share with others in your Hub

6 Hub Members can save and share reports to Hubs where other members are able to view and collaborate around those items. Create and Moderate Private Discussion Forums Users can elect to participate in discussion forums on Hubs. These forums provide an opportunity to collaborate and share ideas. Users can subscribe to a forum via . Forums often require prompts and moderation from Hub administrators and moderators. Save Documents and Files to Content Library Hub Members can access a content library to save and share documents, images, videos, and files. Further, multiple users can create and collaboratively edit documents in real time based on custom privacy settings. Content Sharing Privacy Options Hubs, in part, are only as good as the content contributed. A Hub Member can choose to save content to the Personal, Hub, or Public level. All content is tagged with an assigned privacy level to ensure privacy or broad dissemination Access to Collaborative Storytelling Tools Hub Members can create narratives in the form of WordPress blog posts and share them publicly and within their Hub. These narratives can be linked to content saved in the Library thereby putting the content into context. A unique feature: interactive maps and reports can also be embedded in stories via dynamic links to underlying databases and the GIS engine. Images and videos can be added to bring the narrative to life. The posts can be shared on social media, via , or embedded in another website. Option to Create Hub Pages and/or Hublets Organizations can request additional customization of their Home Page beyond the standard Hub homepage. This customization only applies to the content area and not the navigation menu or the top Commons navigation bar. Creation of a Hub custom tab Aid in the design of custom page(s) within the custom tab with input from partner Aid partner in the development of page structures and design, but rely on partner for written content and supporting materials Provide custom tab and page updates as needed IP3/CARES team will work with partner to develop a scope of work and corresponding budget for the design and maintenance of the custom tab and each custom page built within the tab. Some organizations may elect to create Hublets (or sub-hubs) that are linked to parent Hubs. This is helpful when engaging a coalition or a community group seeking more focused collaborative spaces. A Hublet can also be a dedicated space for a specific topic,

7 theme or focus area. Activity within the Hublet can also be viewed in the parent Hub activity feed. Option to add a custom data dashboard to your Hub Home Page Customize your hub by selecting from data indicators to create a customized data dashboard. The data dashboards will dynamically update as our data are updated. *** SUPPORT FOR SUCCESS We want you to succeed and to do so often requires more than just providing technology features and functions. We are passionate about elevating the field and have learned over the years that when the Community Commons team and affiliated content experts are more deeply engaged in an organization s project or initiative it has a greater chance of success. Some organizations have the bandwidth to take on all the features and functions the Commons has to offer; however, most organizations lack the time and expertise to organize and curate a Hub and delve into the myriad data, tools and corresponding outputs. The opportunities are endless and at the same time overwhelming. Therefore, the Community Commons team thinks it only appropriate to offer the following supports as part of a basic subscription: Access Community Commons support material (Videos, FAQs, How-To Exercises) Find videos, how-to-exercises, FAQs and support team access in under the Support link in the navigation. Submit a question to user support Users can submit a question to the support team using the Contact button at the bottom of the screen. The Community Commons team will respond to your question within 24 hours. Attend a public Commons webinar The Community Commons user support team regularly presents webinars on a variety of topics to assist users in successful use of the Commons tools. Webinars can be attended live or viewed at a later date. Receive help adding local data to maps The Community Commons user support team is available to support the use of self-serve data integration tools. Hours of support can be discussed prior to engagement. Receive help creating a unique Hub homepage Administrators of the hub have access to modify their Hub Homepage. We re here to help! We can provide support up to hours agreed upon prior to engagement. Receive help curating content to keep the Hub fresh and engaging

8 We can help you keep your hub active. Online engagement can be tricky but we ve got some ideas such as: Welcome new group members and encourage questions, comments, and dialogue Create and post timely news stories, resources, and questions to spark conversation and networking Provide timely replies on member posts to encourage conversation and networking Refer members to relevant/related data when appropriate. Provide Recommendations for Success to partner for successfully engaging users in the Hub space. Members of the IP3/CARES team(s) will work with partners to create a series of maps, reports and other types of data visualizations as it relates to the Hub. The data indicators used will be determined based on Hub-related areas or interest, target goals, and priority topics. The hub spaces will be seeded with a selection of maps and reports designed to pique the interest of new users. We can do all these things, and more, up to hours agreed upon prior to engagement. Receive help interpreting data, maps and reports What does this indicators mean? Why is it important? Is this data significant? Our team can help you with these questions. We can provide support up to hours agreed upon prior to engagement. Receive help creating engaging and informative narratives/stories/features/blog posts to share publicly The narrative tool in the Hub space is a great place to engage users outside your hub on the great work going on under the hood. We can help you write those narratives and get them out to the world through syndication and promotion. We can provide support up to hours agreed upon prior to engagement. Social media cross-promotion Reach out to our network of over 10,000 changemakers. We can promote your on Twitter, on Facebook, our newsletter, Google + and LinkedIn. We re also happy to co-host Tweetchats and Google Hangouts. We can provide support up to hours agreed upon prior to engagement. Quarterly usage reports Request usage reports to determine how much traffic your Hub is getting on the Commons. Additionally, we can tell provide more detailed engagement reports upon request. Number of hours available for report creation/analysis can be agreed upon prior to engagement.

9 **** CUSTOM OPTIONS & CONSULTATION (Access additional consultation & support services and/or customized tools and functions) Data Integration Services (CARES Team Uploads and Integrates Data for a Hub) Data integration service can be purchased at an hourly rate ($120/hour). Custom Data Analysis Custom data analysis can be purchased at an hourly rate. This service provides access to the CARES data analysis team ($120/hour). Customized User Support & Virtual Training Customized user support and virtual training(s) can be purchased at a package rate. This includes the research and preparation of products such as: custom webinars; custom training exercises and handouts; custom manuals; custom video production ($120/hour). On-Site Training IP3 offers a one-day training program at your location. The training package includes costs for a 4-6 hour training curriculum and also depends on the size of the group. Travel expenses for the training team will be additional. Training room and equipment are not provided by IP3. Contact us for On-Site Training costs. Off-site Training IP3 offers a one-day training program located at the Institute for People, Place and Possibility (IP3) in Columbia, MO. The training package includes costs for a 4-6 hour training curriculum and depends on the size of the group. Contact us for Off-Site Training costs. Consulting IP3 Consulting services include: integrating the Commons tools and Hub/Hublets into organization workflow; creating interactive or static maps; creating presentations; co-developing community coalitions; facilitating community engagement; and providing coaching services. Advanced Customization of Tools and Functionality Subscribers may seek additional customization of Commons tools and Hubs at any time. These requests will be reviewed to determine usability and fit within the Commons navigation and structure. This customization is accommodated on a case-by-case basis and may require a fixed price agreement rather than an hourly rate. It is standard practice IP3 and CARES to make custom functionality available to all users where appropriate. This helps fuel continuous improvement and development of the site. All customization made to the site is the intellectual property of Community Commons. Custom Report

10 Members of the IP3/CARES teams can work with partners to develop a unique reporting system for the Hub. Access to this report will be exclusive to Hub members. The custom report will include Hub branding, select data indicators based on areas of interest, target goals and priority topics. Collaborative Engagement Strategies Additional consulting services to support the success of your collaboration as well as provision of resources designed to support success. OTHER FINE PRINT Maintenance and Support Basic user support is available to any user at any time using the Support page on Community Commons. If users are unable to find necessary support in the onsite videos, how-to exercises and FAQS, they are able to send questions and feedback directly to IP3. Responses are typically provided within one business day. Service Level Agreement Bugs or errors in the Community Commons system will be addressed in a timely manner at no cost to the subscriber. Backup IP3 and its subcontractor, CARES, agree to regularly back up Hub/Hublets home pages, content, images and locally integrated data. Feedback Subscriber agrees to provide feedback to IP3 in order to better improve the quality of Subscriber s Hub, the overall discovery and on-boarding process, as well as any other potential improvements to tools and services on Community Commons.