Integration of Software Systems. Miloš Cvetanović Faculty of Electrical Engineering University of Belgrade

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1 Integration of Software Systems Miloš Cvetanović Faculty of Electrical Engineering University of Belgrade

2 Agenda Part one Practical point of view Process: Identifying and Qualifying Customer Business and IT Requirements Common Business Drivers Part two Research point of view Methodology based upon RE principles Integration of Software Systems 2/18

3 Three-Step Process (Identifying & Qualifying Opportunities) Step One: Understand business drivers and enterprise IT strategy Step Two: Identify customers specific requirements for integration (look for common business challenges) Step Three: Position Integration as the solution based on best practices Integration of Software Systems 3/18

4 Step One (Understand business drivers and enterprise IT strategy) IT Strategy Segmentation Frozen (20%) Packaged Simplicity (25%) Managed Heterogeneity (45%) NextGen Architecture (10%) Value of the platform Lower Total Cost of IT Improve IT Productivity and Responsiveness Leverage Current and Future Assets Unified Simplified Extensible Integration of Software Systems 4/18

5 Process Driven Integration Clients Portal Framework Integration Framework EIS Application Portal Browser Browser Status JSP Applet Request (XML) Response (XML) JMS JMS BusOp MDB Web Service: getprojectsummary BMP WLI 2.1 (BEA) Post Status Workflow App. View (BEA) EAI Repository AI for EAI (JCA) Actional Core AI for Oracle Apps. Oracle Project Cost Event Oracle Apps Actional Adapter: Bi-directional (Services / Events) XML Interface Adapters snap into Actional Core Integration of Software Systems 5/18

6 Step Two (Understand Customer Specific Integration Requirements) Core business process are overly manual and expensive Application-to-Application connectivity exists but is hard wired and inflexible Need to aggregate and present information from multiple systems (via a portal) to partners, customers, employees B2B interactions are costly to maintain and extend to new partners Integration of Software Systems 6/18

7 Types of Projects Customers Partners BUILD EXTEND Custom CRM INTEGRATE SCM Legacy Less Expensive Faster Leverage existing assets Employees MANAGE ERP Integration of Software Systems 7/18

8 Step Three (Position Integration as the solution based on best practices) TODO: Gather Background Information Identify Pain Points Value Response Specific Projects Order Management and Processing Single View of Customer and Self Service Business Process Improvement Manufacturing Insurance Claims Management Integration of Software Systems 8/18

9 Example: Order Management Order Order Management System Shipping System ERP - PeopleSoft Circuit Provisioning CRM CRM - Siebel System Integration of Software Systems 9/18

10 Gather Background Information Goal - See the whole picture. Complexity, hard wired connections, manual steps lead to deals. Look for: Number of steps and apps in the process. Look for: Manual steps, error and exception handling. Ask: How is it all connected together? Ask: How are business factors (defined below) affecting the process? Please describe your order management process, including all software that provides application functionality and how it all works together. What business factors (mergers, acquisitions, out-sourcing, layoffs, competition, legislation) have affected or will affect the way you process orders? Integration of Software Systems 10/18

11 Identify Pain Points Goal: Find problems that need fixing with technology. Some solutions may be organizational. Look for: Inefficiencies such as manual steps, re-entering, etc. Look for: Inflexibility due to rigid applications or hard wired integration, not able to change or change quickly Look for: Reliability problems, high support costs, brittleness Look for: Missing functionality: self serve order management, ability to sell new products/solutions, direct access to distributors What are your plans for your order management process, replace some or all functionality, add capabilities, reduce manual steps, or leave as is? What areas are you looking to improve in your order management process? (time delays, errors, manual steps, lost orders, exceptions, cost) How do these problems affect your business? (high costs, customer satisfaction, loss of business, risk, limit growth, limit expansion to new markets) Integration of Software Systems 11/18

12 Value Response The key is to deliver examples of solutions succeeding in this area Greatly improved order management processes An ROI and payback in short period We would like to explore further how we can benefit you in the same way. Who would you like me to work with on your staff to begin this process? Integration of Software Systems 12/18

13 Methodology based upon RE principles

14 Methodology overview Interdisciplinary work Integration of Software Systems Reverse Engineering Organization Science (coordination theory) Recovering all mandatory dependencies among software systems that we integrate Mathematical Model (CSP) Compatibility testing (WRIGHT) Deadlock freedom Simulations (FDR Tool) Software Integration Techniques (adapters) Usage Rules RE principles Coordination Theory Model Integration of Software Systems 14/18

15 Coordination Theory Dependencies Space Usability Accessibility Prerequisite Resource sharing User sharing Managing dependencies with coordination processes Design Space Design choices Space dimensions Variations in each Design choice Values along a Space dimension Mapping between Dependency Design Space Coordination Design Space Integration of Software Systems 15/18

16 Taxonomy Criteria 1 (scope of integration): Inter-company Integration Intra-company Integration Criteria 2 (type of service, market type): Vertical Integration Horizontal Integration Criteria 3 (level of integration): Data Level Integration Presentation Level Integration Method Level Integration Criteria 4 (communication type): Indirect Integration Direct Integration Integration of Software Systems 16/18

17 Partial cognition of software systems In which business processes particular software systems participate? Which resources are used by particular activity, and in which role? In which activities are access rights defined for particular resource, and in which role? What interdependencies exist among activities of a particular role? Which roles use particular activity, and when? How control flow reaches particular activity? Which activities use particular active resource, and when? Integration of Software Systems 17/18

18 Thank you for your attention! Miloš Cvetanović Faculty of Electrical Engineering University of Belgrade

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