1 Dimension Data Hosted Private Compute-as-a-Service
2 Today, organisations of all sizes are facing challenges unlike any they ve experienced before. Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping costs down. In addition, constant technology change has resulted in ad hoc infrastructure build-outs, creating complexity and complicating the management and support of IT infrastructure. Organisations are looking to cloud computing to improve competitiveness, recognising the benefits of improved business agility, simplified businesses processes and reduced time-to-market. Cloud Computing provides on-demand, self-service access to servers, applications and software development platforms. Hosted Private Compute-as-a-Service Hosted Private Compute-as-a-Service (CaaS) is a dedicated cloud Infrastructure-as-a- Service (IaaS) that provides on-demand, self-service, pay-for-use access and control of virtual servers featuring scalable capacity, anti-affinity, tiered storage, cloud backup, networking and WAN Optimization. Our Hosted Private CaaS is located within one of our data centres. It includes enterprise-class security, controls and performance guarantees, as well as a REST-based application interface (API) for easy integration into back-end systems, enterprise system management tools or third-party cloud applications. Cloud Computing provides on-demand, self-service access to servers, applications and software development platforms. Overview of Hosted Private CaaS Our Hosted Private CaaS provides clients with a secure and segmented hosting environment that s unique to each client, and is isolated from the rest of the public cloud. The Hosted Private CaaS is deployed in Dimension Data data centres and is available for a fixed monthly fee. It provides a variety of options and allows you to manage different customer accounts within the private cloud architecture, including the ability to provide monthly usage metrics of each internal customer to facilitate cost chargebacks. Key features: Simple-to-use, self-service access Provisioning of virtual servers, networks and tiered storage in minutes Web-based administrative user interface and REST-based APIs Common interface across public and private cloud deployments Customisable look and feel of the home page of the user interface Fully managed service Comprehensive, ongoing management of the entire private cloud infrastructure Management of the underlying operating systems, VMware virtualisation software, hardware (servers, network and tiered storage), and cloud management system Dimension Data s management processes address the key elements of implementation, change control, monitoring, patching, and lifecycle management so that cloud availability and performance are maintained Ongoing software lifecycle management, including evaluation of all major software releases from VMware, OS vendors, and the other components of the solution, to ensure they function as expected Dimension Data s multipoint monitoring systems scrutinise key system parameters, system availability, network and the overall user experience 24x7x365 to ensure the highest possible uptime and performance 24x7 cloud support Enterprise security and compliance Virtual private clouds with userdetermined public Internet connectivity Unique customisable firewalls for security VPN administration of all servers Unique username/password for each administrator Role-based permissions controlling the activities of each user Audit logs of all environmental changes Enterprise performance Availability service level agreement (SLA) Latency guarantee Industry standard technology, including VMware virtualisation, Cisco servers and networking, Dell servers, VMware virtualization, and EMC tiered storage End-user controls Centralised control and billing In-depth usage reporting by asset Audit log reporting by user and department 24x7 phone support with ticketing/ status tracking Optional managed services Technical Operations for cloud provides system monitoring and system administration for Cloud Servers
3 Key facts Dimension Data s Hosted Private CaaS is: An enterprise-class Compute Infrastructure-as-a-Service (CaaS) offering Built using industry-leading hardware and software Provided via the Internet or via dedicated private MPLS network Fully automated and orchestrated via purpose-built software Comprises Servers, tiered storage and network elements coupled with virtualisation technology, key features such as global import / export and anti-affinity and operating system software Deployed in one of our data centres and available for a fixed monthly fee Hosted Private CaaS Service components Dimension Data Hosted Private CaaS is the only enterprise-class cloud IaaS offering that includes hardware-based security and scalability, complete customisation and control, easy integration, 24x7 live support and strong performance guarantees. Our Hosted Private CaaS comprises: cloud servers and cloud networks. Cloud servers Built on VMware s vsphere hypervisor, Dimension Data cloud servers are highly configurable, secure, virtual machines that provide granular control and allow easy customisation. Each cloud server can be configured with anti-affinity and up to 16 CPU, 128 GB of RAM and 10 TB of tiered storage. Dimension Data offers three levels of tiered storage, including: High Performance for mission critical online active files and database tables that require always-on availability Standard ideal for Cloud applications using VM/VDI files, archiving of videos and images Economy for offline master backup, disaster recovery and long-term retention To easily and seamlessly ensure business continuity and data protection while also offering choice, cloud backup is delivered through a self-service portal. Cloud Backup is available in three plans: Essentials files and folders backup and restore Advanced files and folders, as well as system state backup and restore Enterprise files and folders, system state as well as application backup and restore Our secure virtual machines are hosted on physical servers and are built on the infrastructures from Cisco, EMC and Dell. Dimension Data cloud servers support Microsoft Windows, Red Hat Enterprise Linux, Ubuntu and CentOS operating systems and can be deployed and managed either through the administrative user interface (UI) or through corresponding functions of the open API. Additional features include: Granular configuration of CPU, RAM and tiered storage for each cloud server Licensing for the underlying operating system is included with the service, allowing automated patch updates through Red Hat Network and Microsoft Windows Update Services Full server management capabilities, including start, shut-down, reboot, power off, restart, delete, add local tiered storage, or change CPU/RAM Static private IP address assigned to all servers accessible only via VPN, and are mapped to static public IP addresses only as required Role-based administration control over which user can manage servers Cloning ability to duplicate virtual servers to create customer images which can be used to deploy copies of a server configuration Capability to import/export server images which can be used to transfer virtual machines to and from a client s own infrastructure. CaaS Private Network Connection to access the Hosted Private CaaS using client s dedicated MPLS network. Tiered Storage, providing three choices for businesses to right-size their storage and giving clients the flexibility to meet the needs of their applications while balancing performance and cost Cloud Backup, an optional add-on service delivering integrated, out-of-thebox backup and recovery for all CaaS workloads public, private and hosted private Cloud networks Cloud networks are VLANs built on Cisco hardware-based networking providing network isolation, security and performance for a client s environment. Cloud networks can be customised with additional networking features such as firewalls, load balancing, multicast and network address translation (NAT). Additional features include: Private IP addressing for all cloud servers, with the ability for cloud servers located on separate cloud networks to communicate across this private IP space Client-to-site VPN access for administrators to securely manage servers on their cloud networks Customisable ACL-based firewall rules to control access into each network VLAN NAT and VIP functions to expose private IP addresses to the public Internet VIP functions support load balancing and port translation across multiple virtual servers, with the ability to take servers in and out of service based on customerdefined monitoring probes Multicast support for clustering implementations
4 Dimension Data Managed Cloud Platform Dimension Data s Cloud Services are delivered on the company s Managed Cloud Platform (MCP), a fully-managed cloud delivery platform. Hosted within a Dimension Data or client data centre, the MCP comprises industry-leading hardware and software, coupled with WAN optimization and key features such as anti-affinity, cloud backup, tiered storage, scalable server capabilities, global import export virtualisation technology, operating system software, and Dimension Data CloudControl is our cloud management system that provides operational control and automation of cloud resource provisioning, orchestration, administration and billing. The MCP can be accessed via a web-based user interface or REST-based API, enabling integration of the platform with third-party cloud or enterprise system management software. Based on the very mature cloud management system Dimension Data CloudControl was further developed for use across public and private cloud environments with a common framework for management. As a single platform for all of Dimension Data s Cloud Services, clients are able to easily move between public cloud, private cloud and hybrid cloud models without having to re-architect and re-integrate the underlying infrastructure, saving time and money. Clients are able to easily move between public cloud, private cloud and hybrid cloud models without having to re-architect and re-integrate the underlying infrastructure, saving time and money. Dimension Data offers several types of MCPs to complement our Cloud Services: Public MCP: deployed around the world, Public MCPs are accessible via the Internet and meet the requirements of a true public cloud: self-service, payper-use and with standardised services. Dimension Data s Public CaaS is delivered from our Public MCPs. Private MCP: deployed in a client data centre or a third-party data centre, a Private MCP is dedicated to a single client. Private MCPs deliver fully-managed Private CaaS. Hosted Private MCP: hosted by Dimension Data, the Hosted Private MCP is dedicated to a single client. Hosted Private MCPs deliver a fully-managed private cloud service. Provider MCP: deployed in a service provider data centre or a third-party data centre, a Provider MCP is dedicated to a single service provider for the use of its clients. Provider MCPs deliver a fully-managed Private CaaS that can be productised into a white label public or private cloud offering. Cloud communities are supported within the architecture, on a public or private basis with enterprise-grade security, allowing for organisations such as education institutions, government agencies, or trading partners to cost-effectively offer cloud services to all community members. Dimension Data Managed Cloud Platforms are fully-managed. This significantly reduces the time-to-market and operational risks associated with building a private cloud in-house. Accessing the Hosted Private CaaS Web-based user interface: Our Hosted Private CaaS can be accessed via the Internet using the web-based administrative UI. Each Hosted Private MCP has a URL associated with it for login. REST-based API: Both Public and Private MCPs can be accessed with easy-to-use REST-based API designed to allow seamless control over all aspects of a customer s cloud servers and cloud networks. Hosted Private CaaS SLA Dimension Data will meet the service level agreements set forth below for its Hosted Private CaaS. Network uptime guarantee Dimension Data guarantees availability of the Dimension Data cloud. Server uptime guarantee Dimension Data guarantees availability of individual servers within the Dimension Data cloud environment. Support response time guarantee Dimension Data guarantees Dimension Data support personnel will review and update any case submitted via the Dimension Data community. Latency guarantee Dimension Data guarantees <1 ms latency for the transfer of data packets from one server to another within the Dimension Data cloud environment and within the same network.
5 Hosted Private CaaS service management Dimension Data provides comprehensive, ongoing management of the entire private cloud infrastructure as part of the Hosted Private CaaS. This includes responsibility for maintaining the following: Physical infrastructure (servers, networking equipment, and tiered storage) Underlying operating systems VMware software Dimension Data CloudControl cloud management system Dimension Data s management processes address the key elements of implementation, change control, monitoring, patching, and lifecycle management so that cloud availability and performance are maintained. Ongoing software lifecycle management is a key component of the Hosted Private CaaS. Dimension Data evaluates all major software releases from VMware, Cisco and the other components of the solution, and tests these releases within its lab environment to ensure they function as expected. Furthermore, Dimension Data will review new features and capabilities of any releases and will update its operating system, virtualisation and Dimension Data CloudControl software to allow you to take full advantage of new software. Dimension Data s multipoint monitoring systems scrutinise key system parameters, system availability, network and the overall user experience 24x7x365 to ensure the highest possible uptime and performance. Cloud support 24x7x365 Dimension Data s monitoring systems report to a central aggregation engine that drives Dimension Data s Private and Public CaaS client care and technical support for all emergency or after hours client-to-dimension Data communications. The 24x7x365 Client Care Centre has the tools, technology, and administrative expertise to effectively support customer environments, including: 24x7x365 staffing with experienced technicians first-level support is via our Global Service Centre; Level 1 and Level 2 industry expertise to resolve Severity 1 and Severity 2 issues immediately; In-depth domain knowledge; Escalation management expertise; and A focus on 100% client satisfaction. Hosted Private CaaS clients also have the choice of providing their end users with access to the Dimension Data s Cloud Community. The community provides users and developers with the support, education and knowledge base to use the service to build applications on the Dimension Data s Cloud. Dimension Data s management processes address the key elements of implementation, change control, monitoring, patching, and lifecycle management so that cloud availability and performance are maintained.
6 With more than 23,000 employees and presence in over 58 countries and reach to more than 100 countries, Dimension Data is well positioned to serve the needs of global enterprises and service providers. Dimension Data CloudControl Dimension Data CloudControl is a sophisticated cloud management system that provides complete automation of the orchestration, administration, provisioning, management, support, metering and billing of cloud-based resources. In building Dimension Data CloudControl, we used the same operations principles and architecture that were used to manage complex application hosting environments for some of the largest software-asa-service companies. Dimension Data CloudControl goes beyond providing simple provisioning of virtual machines onto physical servers. Dimension Data global availability Dimension Data s Cloud Services are available worldwide. Our Public CaaS and Hosted Private CaaS are accessible via the Internet from anywhere in the world, anytime. Our Hosted Private MCPs can be deployed in San Jose, California, and Ashburn, Virginia, USA; Amsterdam, the Netherlands; Sydney, Melbourne, Australia; Johannesburg, South Africa; Tokyo, Japan and Hong Kong. Hosted Private MCPs are deployed within client data centres and can be accessed via their private network or the public Internet. With more than 23,000 employees and presence in over 58 countries and reach to more than 100 countries, Dimension Data is well positioned to serve the needs of global enterprises and service providers. Dimension Data s CloudControl cloud management system enables federation between Public and Private MCPs. Our strategically-located Public MCPs have the ability to interconnect or peer with one another and other Private MCPs, as capacity requirements ebb and flow to create a Cloud Exchange. This means performance and latency may be optimised and time-toservice reduced. This model also ensures that any data sovereignty requirements on a client s part may be satisfied. Pricing With our Hosted Private CaaS, you pay a one-time setup and monthly fee for a fixed set of resources (CPU, RAM and tiered storage). Additional resources can be added if needed.
7 Hosted Private CaaS Service specifications Cloud server infrastructure Operating systems supported Virtualisation platform Infrastructure providers CPU RAM Tiered Storage RedHat Enterprise Linux 6, Red Hat Enterprise Linux 5, CentOS 6, CentOS 5, Ubuntu 10 LTS, Ubuntu 8 LTS, Microsoft Windows Server 2008 R2 Standard and Enterprise, Microsoft Windows Server 2008 Standard and Enterprise, Microsoft Windows Server 2003 Standard and Enterprise VMware vsphere VMware, Cisco, EMC, Dell, NetApp 1-16, configurable GB, configurable High-Performance, Standard and Economy tiers ranging from 10 GB - 10 TB, configurable Cloud server performance Availability Latency Response Platform availability; Network Availability Latency between cloud servers on the same cloud network (VLAN) Support response time guarantee Security and control Data centre Network configuration Access Administrative control Server control Reporting Compliance Incident response API Top-tier co-location facilities in San Jose, California and Ashburn, Virginia, USA; Amsterdam, the Netherlands; Sydney, Melbourne, Australia; Johannesburg, South Africa; Tokyo, Japan and Hong Kong. Meets Uptime Institute Tier III standards. Monitored 24x7x365 by CCTV and onsite guards. Access through biometric two-factor authentication. Configurable Layer-2 VLANs based on Cisco-based switching fabric; customisable ACL-based firewall rules; NAT and VIP functions; load-balancing and port translation; Multicast support for clustering implementations Public Internet and virtual private network (VPN) virtual private network and dedicated MPLS network VPN administration of all servers; unique username and password for multiple administrators; role-based permissions allow administrator to limit sub-administrators to manage only certain resources, such as servers, tiered storage or networks. Take servers in and out of service manually, programmatically, or based on monitoring probes Audit logs of all environmental changes SSAE 16 Compliant 24x7 incident response REST-based API CS / DDMS-0905 / 09/14 Copyright Dimension Data 2014 For further information visit:
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