Dimension Data Hosted Private Compute-as-a-Service

Size: px
Start display at page:

Download "Dimension Data Hosted Private Compute-as-a-Service"

Transcription

1 Dimension Data Hosted Private Compute-as-a-Service

2 Today, organisations of all sizes are facing challenges unlike any they ve experienced before. Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping costs down. In addition, constant technology change has resulted in ad hoc infrastructure build-outs, creating complexity and complicating the management and support of IT infrastructure. Organisations are looking to cloud computing to improve competitiveness, recognising the benefits of improved business agility, simplified businesses processes and reduced time-to-market. Cloud Computing provides on-demand, self-service access to servers, applications and software development platforms. Hosted Private Compute-as-a-Service Hosted Private Compute-as-a-Service (CaaS) is a dedicated cloud Infrastructure-as-a- Service (IaaS) that provides on-demand, self-service, pay-for-use access and control of virtual servers featuring scalable capacity, anti-affinity, tiered storage, cloud backup, networking and WAN Optimization. Our Hosted Private CaaS is located within one of our data centres. It includes enterprise-class security, controls and performance guarantees, as well as a REST-based application interface (API) for easy integration into back-end systems, enterprise system management tools or third-party cloud applications. Cloud Computing provides on-demand, self-service access to servers, applications and software development platforms. Overview of Hosted Private CaaS Our Hosted Private CaaS provides clients with a secure and segmented hosting environment that s unique to each client, and is isolated from the rest of the public cloud. The Hosted Private CaaS is deployed in Dimension Data data centres and is available for a fixed monthly fee. It provides a variety of options and allows you to manage different customer accounts within the private cloud architecture, including the ability to provide monthly usage metrics of each internal customer to facilitate cost chargebacks. Key features: Simple-to-use, self-service access Provisioning of virtual servers, networks and tiered storage in minutes Web-based administrative user interface and REST-based APIs Common interface across public and private cloud deployments Customisable look and feel of the home page of the user interface Fully managed service Comprehensive, ongoing management of the entire private cloud infrastructure Management of the underlying operating systems, VMware virtualisation software, hardware (servers, network and tiered storage), and cloud management system Dimension Data s management processes address the key elements of implementation, change control, monitoring, patching, and lifecycle management so that cloud availability and performance are maintained Ongoing software lifecycle management, including evaluation of all major software releases from VMware, OS vendors, and the other components of the solution, to ensure they function as expected Dimension Data s multipoint monitoring systems scrutinise key system parameters, system availability, network and the overall user experience 24x7x365 to ensure the highest possible uptime and performance 24x7 cloud support Enterprise security and compliance Virtual private clouds with userdetermined public Internet connectivity Unique customisable firewalls for security VPN administration of all servers Unique username/password for each administrator Role-based permissions controlling the activities of each user Audit logs of all environmental changes Enterprise performance Availability service level agreement (SLA) Latency guarantee Industry standard technology, including VMware virtualisation, Cisco servers and networking, Dell servers, VMware virtualization, and EMC tiered storage End-user controls Centralised control and billing In-depth usage reporting by asset Audit log reporting by user and department 24x7 phone support with ticketing/ status tracking Optional managed services Technical Operations for cloud provides system monitoring and system administration for Cloud Servers

3 Key facts Dimension Data s Hosted Private CaaS is: An enterprise-class Compute Infrastructure-as-a-Service (CaaS) offering Built using industry-leading hardware and software Provided via the Internet or via dedicated private MPLS network Fully automated and orchestrated via purpose-built software Comprises Servers, tiered storage and network elements coupled with virtualisation technology, key features such as global import / export and anti-affinity and operating system software Deployed in one of our data centres and available for a fixed monthly fee Hosted Private CaaS Service components Dimension Data Hosted Private CaaS is the only enterprise-class cloud IaaS offering that includes hardware-based security and scalability, complete customisation and control, easy integration, 24x7 live support and strong performance guarantees. Our Hosted Private CaaS comprises: cloud servers and cloud networks. Cloud servers Built on VMware s vsphere hypervisor, Dimension Data cloud servers are highly configurable, secure, virtual machines that provide granular control and allow easy customisation. Each cloud server can be configured with anti-affinity and up to 16 CPU, 128 GB of RAM and 10 TB of tiered storage. Dimension Data offers three levels of tiered storage, including: High Performance for mission critical online active files and database tables that require always-on availability Standard ideal for Cloud applications using VM/VDI files, archiving of videos and images Economy for offline master backup, disaster recovery and long-term retention To easily and seamlessly ensure business continuity and data protection while also offering choice, cloud backup is delivered through a self-service portal. Cloud Backup is available in three plans: Essentials files and folders backup and restore Advanced files and folders, as well as system state backup and restore Enterprise files and folders, system state as well as application backup and restore Our secure virtual machines are hosted on physical servers and are built on the infrastructures from Cisco, EMC and Dell. Dimension Data cloud servers support Microsoft Windows, Red Hat Enterprise Linux, Ubuntu and CentOS operating systems and can be deployed and managed either through the administrative user interface (UI) or through corresponding functions of the open API. Additional features include: Granular configuration of CPU, RAM and tiered storage for each cloud server Licensing for the underlying operating system is included with the service, allowing automated patch updates through Red Hat Network and Microsoft Windows Update Services Full server management capabilities, including start, shut-down, reboot, power off, restart, delete, add local tiered storage, or change CPU/RAM Static private IP address assigned to all servers accessible only via VPN, and are mapped to static public IP addresses only as required Role-based administration control over which user can manage servers Cloning ability to duplicate virtual servers to create customer images which can be used to deploy copies of a server configuration Capability to import/export server images which can be used to transfer virtual machines to and from a client s own infrastructure. CaaS Private Network Connection to access the Hosted Private CaaS using client s dedicated MPLS network. Tiered Storage, providing three choices for businesses to right-size their storage and giving clients the flexibility to meet the needs of their applications while balancing performance and cost Cloud Backup, an optional add-on service delivering integrated, out-of-thebox backup and recovery for all CaaS workloads public, private and hosted private Cloud networks Cloud networks are VLANs built on Cisco hardware-based networking providing network isolation, security and performance for a client s environment. Cloud networks can be customised with additional networking features such as firewalls, load balancing, multicast and network address translation (NAT). Additional features include: Private IP addressing for all cloud servers, with the ability for cloud servers located on separate cloud networks to communicate across this private IP space Client-to-site VPN access for administrators to securely manage servers on their cloud networks Customisable ACL-based firewall rules to control access into each network VLAN NAT and VIP functions to expose private IP addresses to the public Internet VIP functions support load balancing and port translation across multiple virtual servers, with the ability to take servers in and out of service based on customerdefined monitoring probes Multicast support for clustering implementations

4 Dimension Data Managed Cloud Platform Dimension Data s Cloud Services are delivered on the company s Managed Cloud Platform (MCP), a fully-managed cloud delivery platform. Hosted within a Dimension Data or client data centre, the MCP comprises industry-leading hardware and software, coupled with WAN optimization and key features such as anti-affinity, cloud backup, tiered storage, scalable server capabilities, global import export virtualisation technology, operating system software, and Dimension Data CloudControl is our cloud management system that provides operational control and automation of cloud resource provisioning, orchestration, administration and billing. The MCP can be accessed via a web-based user interface or REST-based API, enabling integration of the platform with third-party cloud or enterprise system management software. Based on the very mature cloud management system Dimension Data CloudControl was further developed for use across public and private cloud environments with a common framework for management. As a single platform for all of Dimension Data s Cloud Services, clients are able to easily move between public cloud, private cloud and hybrid cloud models without having to re-architect and re-integrate the underlying infrastructure, saving time and money. Clients are able to easily move between public cloud, private cloud and hybrid cloud models without having to re-architect and re-integrate the underlying infrastructure, saving time and money. Dimension Data offers several types of MCPs to complement our Cloud Services: Public MCP: deployed around the world, Public MCPs are accessible via the Internet and meet the requirements of a true public cloud: self-service, payper-use and with standardised services. Dimension Data s Public CaaS is delivered from our Public MCPs. Private MCP: deployed in a client data centre or a third-party data centre, a Private MCP is dedicated to a single client. Private MCPs deliver fully-managed Private CaaS. Hosted Private MCP: hosted by Dimension Data, the Hosted Private MCP is dedicated to a single client. Hosted Private MCPs deliver a fully-managed private cloud service. Provider MCP: deployed in a service provider data centre or a third-party data centre, a Provider MCP is dedicated to a single service provider for the use of its clients. Provider MCPs deliver a fully-managed Private CaaS that can be productised into a white label public or private cloud offering. Cloud communities are supported within the architecture, on a public or private basis with enterprise-grade security, allowing for organisations such as education institutions, government agencies, or trading partners to cost-effectively offer cloud services to all community members. Dimension Data Managed Cloud Platforms are fully-managed. This significantly reduces the time-to-market and operational risks associated with building a private cloud in-house. Accessing the Hosted Private CaaS Web-based user interface: Our Hosted Private CaaS can be accessed via the Internet using the web-based administrative UI. Each Hosted Private MCP has a URL associated with it for login. REST-based API: Both Public and Private MCPs can be accessed with easy-to-use REST-based API designed to allow seamless control over all aspects of a customer s cloud servers and cloud networks. Hosted Private CaaS SLA Dimension Data will meet the service level agreements set forth below for its Hosted Private CaaS. Network uptime guarantee Dimension Data guarantees availability of the Dimension Data cloud. Server uptime guarantee Dimension Data guarantees availability of individual servers within the Dimension Data cloud environment. Support response time guarantee Dimension Data guarantees Dimension Data support personnel will review and update any case submitted via the Dimension Data community. Latency guarantee Dimension Data guarantees <1 ms latency for the transfer of data packets from one server to another within the Dimension Data cloud environment and within the same network.

5 Hosted Private CaaS service management Dimension Data provides comprehensive, ongoing management of the entire private cloud infrastructure as part of the Hosted Private CaaS. This includes responsibility for maintaining the following: Physical infrastructure (servers, networking equipment, and tiered storage) Underlying operating systems VMware software Dimension Data CloudControl cloud management system Dimension Data s management processes address the key elements of implementation, change control, monitoring, patching, and lifecycle management so that cloud availability and performance are maintained. Ongoing software lifecycle management is a key component of the Hosted Private CaaS. Dimension Data evaluates all major software releases from VMware, Cisco and the other components of the solution, and tests these releases within its lab environment to ensure they function as expected. Furthermore, Dimension Data will review new features and capabilities of any releases and will update its operating system, virtualisation and Dimension Data CloudControl software to allow you to take full advantage of new software. Dimension Data s multipoint monitoring systems scrutinise key system parameters, system availability, network and the overall user experience 24x7x365 to ensure the highest possible uptime and performance. Cloud support 24x7x365 Dimension Data s monitoring systems report to a central aggregation engine that drives Dimension Data s Private and Public CaaS client care and technical support for all emergency or after hours client-to-dimension Data communications. The 24x7x365 Client Care Centre has the tools, technology, and administrative expertise to effectively support customer environments, including: 24x7x365 staffing with experienced technicians first-level support is via our Global Service Centre; Level 1 and Level 2 industry expertise to resolve Severity 1 and Severity 2 issues immediately; In-depth domain knowledge; Escalation management expertise; and A focus on 100% client satisfaction. Hosted Private CaaS clients also have the choice of providing their end users with access to the Dimension Data s Cloud Community. The community provides users and developers with the support, education and knowledge base to use the service to build applications on the Dimension Data s Cloud. Dimension Data s management processes address the key elements of implementation, change control, monitoring, patching, and lifecycle management so that cloud availability and performance are maintained.

6 With more than 23,000 employees and presence in over 58 countries and reach to more than 100 countries, Dimension Data is well positioned to serve the needs of global enterprises and service providers. Dimension Data CloudControl Dimension Data CloudControl is a sophisticated cloud management system that provides complete automation of the orchestration, administration, provisioning, management, support, metering and billing of cloud-based resources. In building Dimension Data CloudControl, we used the same operations principles and architecture that were used to manage complex application hosting environments for some of the largest software-asa-service companies. Dimension Data CloudControl goes beyond providing simple provisioning of virtual machines onto physical servers. Dimension Data global availability Dimension Data s Cloud Services are available worldwide. Our Public CaaS and Hosted Private CaaS are accessible via the Internet from anywhere in the world, anytime. Our Hosted Private MCPs can be deployed in San Jose, California, and Ashburn, Virginia, USA; Amsterdam, the Netherlands; Sydney, Melbourne, Australia; Johannesburg, South Africa; Tokyo, Japan and Hong Kong. Hosted Private MCPs are deployed within client data centres and can be accessed via their private network or the public Internet. With more than 23,000 employees and presence in over 58 countries and reach to more than 100 countries, Dimension Data is well positioned to serve the needs of global enterprises and service providers. Dimension Data s CloudControl cloud management system enables federation between Public and Private MCPs. Our strategically-located Public MCPs have the ability to interconnect or peer with one another and other Private MCPs, as capacity requirements ebb and flow to create a Cloud Exchange. This means performance and latency may be optimised and time-toservice reduced. This model also ensures that any data sovereignty requirements on a client s part may be satisfied. Pricing With our Hosted Private CaaS, you pay a one-time setup and monthly fee for a fixed set of resources (CPU, RAM and tiered storage). Additional resources can be added if needed.

7 Hosted Private CaaS Service specifications Cloud server infrastructure Operating systems supported Virtualisation platform Infrastructure providers CPU RAM Tiered Storage RedHat Enterprise Linux 6, Red Hat Enterprise Linux 5, CentOS 6, CentOS 5, Ubuntu 10 LTS, Ubuntu 8 LTS, Microsoft Windows Server 2008 R2 Standard and Enterprise, Microsoft Windows Server 2008 Standard and Enterprise, Microsoft Windows Server 2003 Standard and Enterprise VMware vsphere VMware, Cisco, EMC, Dell, NetApp 1-16, configurable GB, configurable High-Performance, Standard and Economy tiers ranging from 10 GB - 10 TB, configurable Cloud server performance Availability Latency Response Platform availability; Network Availability Latency between cloud servers on the same cloud network (VLAN) Support response time guarantee Security and control Data centre Network configuration Access Administrative control Server control Reporting Compliance Incident response API Top-tier co-location facilities in San Jose, California and Ashburn, Virginia, USA; Amsterdam, the Netherlands; Sydney, Melbourne, Australia; Johannesburg, South Africa; Tokyo, Japan and Hong Kong. Meets Uptime Institute Tier III standards. Monitored 24x7x365 by CCTV and onsite guards. Access through biometric two-factor authentication. Configurable Layer-2 VLANs based on Cisco-based switching fabric; customisable ACL-based firewall rules; NAT and VIP functions; load-balancing and port translation; Multicast support for clustering implementations Public Internet and virtual private network (VPN) virtual private network and dedicated MPLS network VPN administration of all servers; unique username and password for multiple administrators; role-based permissions allow administrator to limit sub-administrators to manage only certain resources, such as servers, tiered storage or networks. Take servers in and out of service manually, programmatically, or based on monitoring probes Audit logs of all environmental changes SSAE 16 Compliant 24x7 incident response REST-based API CS / DDMS-0905 / 09/14 Copyright Dimension Data 2014 For further information visit:

8 Middle East & Africa Asia Australia Europe Americas Algeria Angola Botswana Congo Burundi Democratic Republic of the Congo Gabon Ghana Kenya Malawi Mauritius Morocco Mozambique Namibia Nigeria Oman Rwanda Saudi Arabia South Africa Tanzania Uganda United Arab Emirates Zambia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Vietnam Australian Capital Territory New South Wales Queensland South Australia Victoria Western Australia Belgium Czech Republic France Germany Italy Luxembourg Netherlands Spain Switzerland United Kingdom Brazil Canada Chile Mexico United States For contact details in your region please visit

Private Compute-as-a-Service

Private Compute-as-a-Service BROCHURE PRIVATE COMPUTE-AS-A-SERVICE Private Compute-as-a-Service Today, organisations of all sizes are facing challenges unlike any they ve experienced before. Globalisation and economic pressures are

More information

Public Compute-as-a-Service

Public Compute-as-a-Service Public Compute-as-a-Service Today, organisations of all sizes are facing challenges unlike any they ve experienced before. Globalisation and economic pressures are changing the business landscape, increasing

More information

Dimension Data Cloud Services

Dimension Data Cloud Services Cloud Services Cloud Services Today, organisations of all sizes are facing challenges unlike any they ve experienced before. Globalisation and economic pressures are changing the business landscape, increasing

More information

Dimension Data Hosted Private Cloud

Dimension Data Hosted Private Cloud Dimension Data CONTACT INFO Andy Lancaster E: andy.lancaster@dimensiondata.com P: +44 12 5277 9649 1 Contents 1 Service Description... 3 1.1 Service Overview... 3 1.2 Service Features... 4 2 Service Management...

More information

Public Compute-as-a-Service

Public Compute-as-a-Service Public Compute-as-a-Service Advantage BSNL IDC India s first Uptime Institute Certified Tier-III data centres with combined connectivity and IT services availability from BSNL Low latency Internet Data

More information

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of? As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic

More information

Cloud Services for Microsoft

Cloud Services for Microsoft The success of your business depends on your ability to adapt to a dynamic market environment, where globalisation and economic pressures are reshaping the landscape. To remain competitive, your organisation

More information

Cloud Readiness Consulting Services

Cloud Readiness Consulting Services Cloud Readiness Consulting Services Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping

More information

Cloud Readiness Workshop

Cloud Readiness Workshop Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping costs down. In addition, for many

More information

Flexible Cloud Services to Compete

Flexible Cloud Services to Compete white paper Service Providers Need Flexible Cloud Services to Compete Enterprise Customers Demand Flexible Cloud Solutions When the concept of cloud services first came about, there was a great deal of

More information

IP Trading Solutions

IP Trading Solutions In many mature financial organisations, middle-and back-office functions already collaborate via high-quality, well-integrated voice and video traffic. Their trading floors, on the other hand, still operate

More information

Dimension Data s Uptime Maintenance Service

Dimension Data s Uptime Maintenance Service Dimension Data s Uptime Maintenance Service The pace of business today simply doesn t allow for downtime. When systems go off-line, productivity drops, time and money go to waste and opportunities are

More information

Software-as-a-service Delivery: The Build vs. Buy Decision

Software-as-a-service Delivery: The Build vs. Buy Decision white paper Software-as-a-service Delivery: The Build vs. Buy Decision Introduction In order to deliver software on-demand, companies must either build and manage an infrastructure capable of supporting

More information

Hybrid Wide-Area Network Application-centric, agile and end-to-end

Hybrid Wide-Area Network Application-centric, agile and end-to-end Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically

More information

best practice guide How to measure the real ROI of virtualisation

best practice guide How to measure the real ROI of virtualisation best practice guide How to measure the real ROI of virtualisation In the face of a global economic crisis, the CFO is often found at the helm of the company. This is because IT spending constitutes a significant

More information

JT s Cloud Service. Infrastructure as a Service (IaaS) Service Description. Page 1

JT s Cloud Service. Infrastructure as a Service (IaaS) Service Description. Page 1 JT s Cloud Service Infrastructure as a Service (IaaS) Service Description Page 1 Contents 1. Executive Summary 3 1.1. Positioning and Context 3 1.2. Market Drivers for Public Cloud Computing 4 2. Service

More information

I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry

I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 1 I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 2 Contents 01 Investing in an anytime, anywhere, connected workforce 02 On-premise, hybrid,

More information

3D Workspace: a new dimension to your desktop

3D Workspace: a new dimension to your desktop 3D Workspace: a new dimension to your desktop The desktop management landscape has changed As the world of work changes, so do the mechanics of IT management and delivery. Technology advances like virtualised

More information

best practice guide The Three Pillars of a Secure Hybrid Cloud Environment

best practice guide The Three Pillars of a Secure Hybrid Cloud Environment best practice guide The Three Pillars of a Secure Hybrid Cloud Environment best practice guide The Three Pillars of a Secure Hybrid Cloud Environment Introduction How sound risk management, transparency

More information

Managed Service for Visual Communications

Managed Service for Visual Communications Managed Service for Visual Communications Managed Service for Visual Communications Videoconferencing can have multiple benefits in your organisation. It can help your employees be more productive and

More information

Governance, Risk and Compliance Assessment

Governance, Risk and Compliance Assessment Governance, Risk and Compliance Assessment Information security is a pervasive business requirement and one that no organisation can afford to get wrong. If it s not handled properly, your business could

More information

Dimension Data s Uptime Support Service

Dimension Data s Uptime Support Service Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of

More information

Desktop Virtualisation Solutions. Adapting to a new reality in client computing

Desktop Virtualisation Solutions. Adapting to a new reality in client computing Desktop Virtualisation Solutions Adapting to a new reality in client computing Adapting to a new reality Businesses today are increasingly realising not only the inevitability of consumer-owned, mobile

More information

best practice guide Software-as-a-service Operations: Step-by-Step Best Practices

best practice guide Software-as-a-service Operations: Step-by-Step Best Practices best practice guide Software-as-a-service Operations: Step-by-Step Best Practices Introduction Faced with intensifying competition, as well as a desire for more stable revenue streams and stronger customer

More information

We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please

We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please latest thinking We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please Enabling enterprise mobility with Microsoft System Center and cloud Enterprise mobility is no longer the domain

More information

Big Gets Bigger, Smaller Gets Smaller

Big Gets Bigger, Smaller Gets Smaller latest thinking Big Gets Bigger, Smaller Gets Smaller The data centre market is entering a period of unprecedented transition. With this shift comes a number of significant and perhaps surprising changes.

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

Contact Centre Integration Assessment

Contact Centre Integration Assessment Contact Centre Integration Assessment How well are your business objectives aligned with the right contact centre technologies? Knowing how the technology in your contact centre supports service delivery

More information

Private Cloud for Every Organization

Private Cloud for Every Organization white paper Private Cloud for Every Organization Leveraging the community cloud As more organizations today seek to gain benefit from the flexibility and scalability of cloud environments, many struggle

More information

Cloud Security: Developing a Secure Cloud Approach

Cloud Security: Developing a Secure Cloud Approach white paper Cloud Security: Developing a Secure Cloud Approach Critical questions you should ask your cloud provider Businesses are facing IT and data management challenges unlike those they ve ever experienced.

More information

Sustainable Solutions. Switch to future thinking

Sustainable Solutions. Switch to future thinking Switch to future thinking Increased global competition, rapid advances in technology, risks from natural disasters, resource shortages today s business leaders must adapt to operating in a changing world,

More information

best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices

best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices To successfully replicate your environment, you need a thorough understanding of what it comprises and how it s used.

More information

Four steps to improving cloud security and compliance

Four steps to improving cloud security and compliance white paper Four steps to improving cloud security and compliance Despite the widespread proliferation of cloud computing, IT decision makers still express major concerns about security, compliance, and

More information

It s critical to be able to correlate threats pre-emptively and respond to them immediately.

It s critical to be able to correlate threats pre-emptively and respond to them immediately. Security has become a much deeper executive discussion because of the modern diversity of channels through which businesses can be attacked. Mobility, bring your own device, virtualisation, the cloud,

More information

opinion piece Eight Simple Steps to Effective Software Asset Management

opinion piece Eight Simple Steps to Effective Software Asset Management opinion piece Eight Simple Steps to Effective Software Asset Management Contents Step 1: Collate your licence agreements 01 Step 2: Determine your actual licence position 01 Step 3: Understand your existing

More information

opinion piece Cloud Computing The journey begins

opinion piece Cloud Computing The journey begins opinion piece Cloud Computing The journey begins Many CIOs view cloud computing as their salvation in the current economic downturn, as it promises to deliver IT services to subscribers at a lower cost.

More information

Procurement and Logistics Service. Overcoming the challenges and complexities of international business

Procurement and Logistics Service. Overcoming the challenges and complexities of international business Procurement and Logistics Service Overcoming the challenges and complexities of international business There are massive benefits in expanding your organisation into new international territories. You

More information

7 Demands Enterprises Must Make from Cloud Providers

7 Demands Enterprises Must Make from Cloud Providers 7 Demands Enterprises Must Make from Cloud Providers When choosing a provider for your enterprise cloud, there is plenty to consider. How do you know a provider is actually enterprise-ready, despite their

More information

best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business

best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business With a global economy that remains under pressure, organisations around the world are looking for reliable

More information

best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work

best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work Businesses are immersed in an era of mobility. Whether it s connecting workers on the road, developing work-from-home policies, or

More information

Security Assessment and Compliance Services

Security Assessment and Compliance Services Security Assessment and Compliance Services Despite the best efforts of IT security teams, hackers and malicious code continue to find their way into corporate networks. Adding to the pressure is the fact

More information

Security Solutions Much of the pressure lands on the IT team. mobile and geographically dispersed workforce conducting regular assessments turn this

Security Solutions Much of the pressure lands on the IT team. mobile and geographically dispersed workforce conducting regular assessments turn this Security Solutions Today, your business doesn t just rely on IT, it s dependent on secure IT. Against the backdrop of a constantly evolving security threat landscape, increased demands around compliance

More information

Advanced Infrastructure

Advanced Infrastructure Your infrastructure is the backbone of your business The Information Economy, the Digital Age, the Virtual Generation and online replacing in-line is a reality and forms part of our daily lives. Each of

More information

best practice guide Rise Above Unreliable Videoconferencing

best practice guide Rise Above Unreliable Videoconferencing best practice guide Rise Above Unreliable Videoconferencing It s no secret that videoconferencing can have a positive impact on employee productivity, business agility, time-to-market, collaboration and

More information

Dimension Data Cloud Security Overview

Dimension Data Cloud Security Overview white paper Cloud Security Overview The Managed Cloud Platform (MCP) provides a secure and scalable cloud computing platform with a network-centric design with multiple layers of security for delivery

More information

Managed Secure Infrastructure Service

Managed Secure Infrastructure Service Managed Secure Infrastructure Service A constantly evolving security threat landscape, increased pressure around compliance and the potentially devastating impact of a security breach means that businesses

More information

Ensure Optimal Infrastructure Support for Mobility

Ensure Optimal Infrastructure Support for Mobility white paper Ensure Optimal Infrastructure Support for Mobility The technology industry has reached a watershed moment. Today, the enterprise is on the move as employee adoption of mobile devices, like

More information

INSITE. Dimension Data s monitoring offering

INSITE. Dimension Data s monitoring offering Dimension Data s offering What s on your mind? Is your infrastructure management strategy optimal? Are you achieving optimum ROI on your infrastructure management investment? Are you employing the latest

More information

Securing today s data centre

Securing today s data centre white paper Securing today s data centre The intelligent use of data is core to achieving business success. There is, therefore, an indisputable need to safeguard the data centre, where most data in its

More information

Consulting and Professional Services. Strategic, architectural, operational and implementation expertise

Consulting and Professional Services. Strategic, architectural, operational and implementation expertise Consulting and Professional Services Strategic, architectural, operational and implementation expertise How do you ensure the seamless integration of new and existing technologies and services not just

More information

white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction

white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction Executive summary Contact centres historically conservative in their technology approach are being forced to make

More information

Dimension Data helps Unilever boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service

Dimension Data helps Unilever boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service Global Manufacturing Dimension Data helps boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service As part of the Sustainable Living Plan, we re on a mission

More information

Burning Dollars Top Five Trends in US Telecom Spend

Burning Dollars Top Five Trends in US Telecom Spend white paper Burning Dollars Top Five Trends in US Telecom Spend Telecom costs are among the largest operating expenses for organizations worldwide. Yet, they re often the most inconsistently managed. So

More information

opinion piece IT Security and Compliance: They can Live Happily Ever After

opinion piece IT Security and Compliance: They can Live Happily Ever After opinion piece IT Security and Compliance: They can Live Happily Ever After Contents Pitfalls, misconceptions and mistakes 01 It s not all doom and gloom 01 Take the right steps towards compliance and IT

More information

opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive

opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive Contents Introduction 01 Having the cake and eating it 01 Holistic = end to end 01 The devil is in the detail

More information

3 Steps to Transform your Business with Next-Generation Networking

3 Steps to Transform your Business with Next-Generation Networking e-guide The Wireless Revolution 3 Steps to Transform your Business with Next-Generation Networking Welcome to the era of the Wireless Revolution! With easy access to technology, setting up a wireless network

More information

opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment

opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment New approaches and skills are required to effectively manage the increased volume and complexity of relationships

More information

Telephony Telephony a platform to connect, communicate and collaborate with confidence

Telephony Telephony a platform to connect, communicate and collaborate with confidence Telephony a platform to connect, communicate and collaborate with confidence Your business needs reliable, flexible and secure communication tools to interact with your employees, customers and business

More information

Performance Optimisation

Performance Optimisation Performance Optimisation What could a 50% improvement in network performance mean to your business? At its most simple, performance optimisation is the addition of technology to a network, in order to

More information

Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary

Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Key findings from a major global Dimension Data and Ovum study highlights Create a UCC strategy

More information

SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY MICROSOFT

SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY MICROSOFT SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY MICROSOFT SingTel Managed Cloud, powered by Microsoft, is a secure and agile cloud computing solution (Infrastructure-as-a-Service or IaaS)

More information

Dimension Data Public Compute-as-a-Service Regional Rate Plan Pricing Options

Dimension Data Public Compute-as-a-Service Regional Rate Plan Pricing Options ratecard Dimension Data Public Compute-as-a-Service al Rate Pricing Options Dimension Data Public Compute-as-a-Service (CaaS) al Rate (RRP) pricing offers unrivaled value and flexibility with no vendor

More information

A Secure Cloud Platform For egaming

A Secure Cloud Platform For egaming A Secure Cloud Platform For egaming JT CLOUD Mark Stuchfield, VP, Business Development, JT Lab & egaming mark.stuchfield@jtglobal.com consultancy voice & data cloud & hosted solutions internet security

More information

Top 5 data centre trends to watch in 2015

Top 5 data centre trends to watch in 2015 Top 5 data centre trends to watch in 2015 What does 2015 hold in store for data centre professionals? Read as Dimension Data experts discuss the top trends to watch and their expected impact on business.

More information

best practice guide Network Management How to Lose the Frustration, Not the Control

best practice guide Network Management How to Lose the Frustration, Not the Control best practice guide Network Management How to Lose the Frustration, Not the Control best practice guide Network Management How to Lose the Frustration, Not the Control So much of your organisation s success

More information

Top 5 IT security trends to watch in 2015

Top 5 IT security trends to watch in 2015 What does 2015 hold in store from an IT security perspective? Read on as Dimension Data experts discuss the top trends to watch and their expected impact on business. Introduction The security industry

More information

Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud.

Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud. Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud. Brought to you by Dimension Data Wholly-owned subsidiary of the USD 100 billion NTT

More information

The Future of Unified Communications & Collaboration India highlights. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration India highlights. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration India highlights Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in India is behind the global trend, but firms

More information

Security Consulting. Services Overview

Security Consulting. Services Overview Services Overview Dimension Data is a global technology services company, assisting its customers in planning, building and supporting their IT infrastructures. Dimension Data combines its expertise in

More information

white paper Ten Steps to Turn Visual Communications Technology into Real Business Value

white paper Ten Steps to Turn Visual Communications Technology into Real Business Value white paper Ten Steps to Turn Visual Communications Technology into Real Business Value Organisations around the globe are continuing to seek out new and more cost-effective ways of communicating and collaborating.

More information

Enterprise, Meet Cloud: Mapping a Safe Passage to Enterprise Cloud Adoption

Enterprise, Meet Cloud: Mapping a Safe Passage to Enterprise Cloud Adoption white paper Enterprise, Meet Cloud: Mapping a Safe Passage to Enterprise Cloud Adoption New horizons Vast new reserves of computing, available instantly and for a small monthly outlay: cloud computing

More information

Secure Mobility Survey Report. A critical gap exists between the enterprise mobility vision and real-world implementations

Secure Mobility Survey Report. A critical gap exists between the enterprise mobility vision and real-world implementations Secure Mobility Survey Report A critical gap exists between the enterprise mobility vision and real-world implementations introduction Enterprise mobility and trends like bring your own device (BYOD) aren

More information

Application Security No Longer a Pipe Dream

Application Security No Longer a Pipe Dream opinion piece opinion piece Application Security No Longer a Pipe Dream Application Security No Longer a Pipe Dream Security professionals who find themselves struggling to chart a course through the application

More information

The Future of Unified Communications & Collaboration South Africa. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration South Africa. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration South Africa Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in South Africa is ahead of the global curve, with

More information

Accelerate with Ampleflex Cloud! Highly adoptable and dependable platform for deploying services and applications into the Cloud. www.ampleflex.

Accelerate with Ampleflex Cloud! Highly adoptable and dependable platform for deploying services and applications into the Cloud. www.ampleflex. Accelerate with Ampleflex Cloud! Highly adoptable and dependable platform for deploying services and applications into the Cloud. www.ampleflex.com The Challenge Enterprises are updating applications to

More information

Understanding the 12 Requirements of PCI DSS

Understanding the 12 Requirements of PCI DSS opinion piece Understanding the 12 Requirements of PCI DSS Practical steps to achieve and maintain compliance Regardless of whether you are a retailer, service provider or a bank, if you process any form

More information

The Future of Unified Communications & Collaboration France. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration France. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration France Key findings from a major global Dimension Data and Ovum study highlights UCC infrastructure uptake in France is very advanced, but the French

More information

The Future of Unified Communications & Collaboration Canada. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration Canada. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration Canada Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in Canada mirrors global trends, but is more advanced in

More information

The Future of Unified Communications & Collaboration Netherlands. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration Netherlands. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration Netherlands Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in the Netherlands mirrors global trends, with some

More information

opinion piece Consolidation Drives Network Performance 6 Feet Under

opinion piece Consolidation Drives Network Performance 6 Feet Under opinion piece Consolidation Drives Network Performance 6 Feet Under Contents Consolidation drives network performance 6 feet under 01 Centralisation, consolidation and virtualisation... is there a universal

More information

Dimension Data Cloud Technical Security Overview

Dimension Data Cloud Technical Security Overview white paper Cloud Technical Security Overview The Managed Cloud Platform (MCP) provides a secure and scalable cloud computing platform with a network-centric design with multiple layers of security for

More information

opinion piece Security Consolidation and Optimisation

opinion piece Security Consolidation and Optimisation opinion piece Security Consolidation and Optimisation Are you maximising the return on your IT assets? Given the proliferation of security applications designed to combat IT breaches, you, like many organisations

More information

Data Centre Relocation

Data Centre Relocation opinion piece Data Centre Relocation Not just two guys and a truck Contents Foreword 01 Planning relocation: Everyone is a stakeholder 01 Logic, then physics 02 Prepare the target site 03 Execution: scheduling

More information

white paper Strategy and Development: The Expanding Role of the Contact Centre

white paper Strategy and Development: The Expanding Role of the Contact Centre white paper Strategy and Development: The Expanding Role of the Contact Centre white paper The Expanding Role of the Contact Centre Executive summary Contact centres are assuming a more prominent role

More information

Cisco CNS NetFlow Collection Engine Version 4.0

Cisco CNS NetFlow Collection Engine Version 4.0 Data Sheet Cisco CNS NetFlow Collection Engine Version 4.0 Cisco CNS is a suite of intelligence engines that work with device agents to create a programmable network. Cisco CNS extends the management plane

More information

Remote Voting Conference

Remote Voting Conference Remote Voting Conference Logical Architecture Connectivity Central IT Infra NIST Best reachability in India for R-Voting Initiative 200+ Physical MPLS POPs across India 5 Regional Data Centre at Pune,

More information

Is the future of networking software defined?

Is the future of networking software defined? white paper Is the future of networking software defined? A Dimension Data perspective Software-defined networking (SDN) has become a much-hyped and misunderstood technology shift, with many vendors delivering

More information

Sustainable Data Centre

Sustainable Data Centre white paper Sustainable Data Centre Tackling the Ever-rising Data Centre Energy Costs Why Only Do Half the Job? By Kari Baden Managing Director, Dimension Data Advanced Infrastructure A whitepaper on tackling

More information

Become more agile with Cloud services

Become more agile with Cloud services Become more agile with Cloud services and create cost-saving and security benefits for your busines Choose from a Private, Public, Hybrid or On-Premise Cloud service from NTT Communications ICT Solutions

More information

One Source Networks An Introduction

One Source Networks An Introduction Cloud Computing One Source Networks An Introduction Who we are One Source Networks is committed to being the network partner of choice for the global enterprise Redefining what your network and your provider

More information

AVANTGARD Private Cloud and Managed Services

AVANTGARD Private Cloud and Managed Services AVANTGARD Private Cloud and Managed Services AVANTGARD PRIVATE CLOUD AND MANAGED SERVICES SunGard meets its customers diverse set of requirements by not only bringing to market scalable, flexible, and

More information

Dimension Data Enabling the Journey to the Cloud

Dimension Data Enabling the Journey to the Cloud Dimension Data Enabling the Journey to the Cloud Grant Morgan General Manager: Cloud 14 August 2013 Client adoption: What our clients were telling us The move to cloud services is a journey over time and

More information

White Paper: An Evaluation Framework For Selecting an Enterprise Cloud Provider

White Paper: An Evaluation Framework For Selecting an Enterprise Cloud Provider White Paper: An Evaluation Framework For Selecting an Enterprise Cloud Provider Introduction 3 Enterprise Cloud Evaluation Framework Overview 4 Enterprise-Grade and Industry-Standard Comprehensive and

More information

Dimension Data Public Compute-as-a-Service Regional Rate Plan Pricing Options

Dimension Data Public Compute-as-a-Service Regional Rate Plan Pricing Options ratecard Dimension Data Public Compute-as-a-Service al Rate Pricing Options Dimension Data Public Compute-as-a-Service (CaaS) al Rate (RRP) pricing offers unrivaled value and flexibility with no vendor

More information

CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER

CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER PRODUCT BULLETIN NO. 2438 CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER NEW FEATURES New features of the Cisco Content Switching

More information

Workforce Optimisation

Workforce Optimisation white paper Workforce Optimisation Making Workforce Optimisation Your Handbook to Effective Operations Executive summary Contact centre operations are becoming increasingly complicated. The development

More information

Contents UNIFIED COMPUTING DATA SHEET. Virtual Data Centre Support. www.interoute.com

Contents UNIFIED COMPUTING DATA SHEET. Virtual Data Centre Support. www.interoute.com Contents Scope of this Document... 2 Product Overview... 2 Virtual Data Centre and VDC Dedicated Infrastructure... 2 Service Levels... 3 Severity and Support Response Times... 4 On-boarding... 5 Incident

More information

The Future of Unified Communications & Collaboration United Kingdom. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration United Kingdom. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration United Kingdom Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in the UK mirrors global trends, but is more advanced

More information

SoftLayer differentiation Stand apart from the crowd with SoftLayer, an IBM company. 2014 IBM Corporation

SoftLayer differentiation Stand apart from the crowd with SoftLayer, an IBM company. 2014 IBM Corporation SoftLayer differentiation Stand apart from the crowd with SoftLayer, an IBM company 2014 IBM Corporation Executive summary Early cloud models shared, virtualized resources are no longer enough to achieve

More information

Cisco Conference Connection

Cisco Conference Connection Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,

More information