Service Directory. All data confirmed for April 2013

Transcription

1 Service Directory All data confirmed for April 2013 This is intended as a support document for agencies with access to the Newcastle Gateway if you are not acting for one of these agencies and have questions about the Newcastle Gateway please contact the Active Inclusion Newcastle Unit on or via gateway@newcastle.gov.uk Version v

2 Contents: Page Introduction. 4 Newcastle Gateway Service Breakdown... 5 Emergency Access. 6 Cedar House 7 City Road Life House 9 Elliott House 11 Under the Bridge 13 YHN YPS Hostel (Stepping Stones) 15 Non-emergency Access.. 17 Abbott House 19 Bentinck Road 21 Byker Bridge Housing and Support 23 Cedar House Resettlement 25 City Road Resettlemet Unit 27 Cumberland House 29 Deerbush 31 Elswick Lodge 32 Francis House 35 Haven 37 Hawthorn Terrace 39 Home Group Newcastle Community Move On 41 ISOS Newcastle Supported Housing (Long Term) 43 ISOS Sallyport Crescent 45 ISOS Newcastle Supported Housing (Short Term) 47 Mental Health Concern Supported Housing 49 Mental Health Matters 52 North of England Refugee Service (NERS) 54 North Kenton Core and Cluster Service (YHN) 56 Outpost 58 Praxis Supported 60 Praxis Newcastle Women and Children 62 Richmond Fellowship Long Term Supported 64 Richmond Fellowship Short Term Supported 66 Ridley Villas 68 Roycroft House 70 Simonside House 72 New Bridges Hostel 74 The Veterans Centre 76 Tyneside Foyer 78 Tyneside Foyer Triangle House 80 Virginia House 82 Wavelength 84 2

3 Floating Support. 86 Cyrenians Tenancy Support 88 Isos Outreach Home Support 90 Keyring Living Support Networks 92 NECA Floating Support 94 Norcare Newcastle Housing & Addictions Service 96 Outpost Floating Support 98 Phoenix Futures Resettlement Service 100 Places for People Women at Risk of Domestic Violence 102 Places for People Newcastle Floating Support 104 Places for People Property Based Floating Support 105 Richmond Fellowship Assessment and Resettlement 106 Simonside House Resettlement Service 108 Tyne Housing Association Newcastle Floating 110 Support Service YHN Drug and Alcohol Advice and Support Workers 111 YHN Hospital Discharge Advice and Support Workers 112 YHN Outreach Floating Support 113 YHN Pathways Advice and Support Workers 114 YHN Pathways Mental Health Hub 116 YHN Pathways Private Rented Floating Support 118 YHN Pathways Refugee Floating Support 119 YHN Young People s Service (YPS) 120 YHN YPS Leaving Care Floating Support 121 Transitional Tenancies 122 Beavans 123 Jubilee View 125 Len Woodley Apartments 127 Simonside House Resettlement Service 129 Direct Placement Services 131 Cherry Tree View 132 Tyneside Foyer Emergency Rooms 134 Westbridge (formerly Strathmore Crescent) 136 3

4 Introduction Newcastle Gateway This is a web based referral system to accommodation and support services in Newcastle upon Tyne for people working with statutory services in the city who require emergency and/or supported accommodation or floating support. It went live in February 2010 with emergency and non-emergency accommodation services and has expanded to include specialist accommodation and floating support services. Further floating support services will come on-line in Services and service types This directory gives details of the accommodation and other support services included on the Newcastle Gateway. It is broken down into the following service types: Emergency Access Non-Emergency Access Transitional Tenancies Floating Support Direct Placement services Each section includes a description of the service type followed by a description of each individual service. The service information has been obtained from the organisation who provides it and although we aim to ensure the information is correct and regularly updated there may be errors between versions where services have changed. Contact information is included for each service if you have any queries about them and if you notice any incorrect information please let us know. This directory will be version numbered with the most recent version added to the Files tab on the Newcastle Gateway home page. Level of support Within service types there is a range of support provided from 24 hour on-site staffing to low level visiting support in dispersed, community accommodation. The directory page for each service will state the level of support/staff contact for clients and you will need to select the appropriate level of service when completing an assessment. Please note selecting all types of service can exclude your client from some options e.g. selecting 24 hour staffing services will prevent your client from being referred to some visiting support services. The support options are: Floating/visiting support up to once per week Floating/visiting support 2-3 times per week Floating/visiting support 4+ times per week Hostel / single site accommodation with daytime staffing Hostel / single site accommodation with 24-hour staffing The diagram on the following page shows a breakdown of the types of service and support levels and where each service sits some services appear in more than one section where they have a range of provision. 4

5 Newcastle Gateway Service Breakdown April 2013 Emergency Access Non-Emergency Access Floating Support Transitional Tenancy Direct Placement Service type Hostel based, 24 hour staffing Hostel based/single site 24 hour staffing Hostel based/ single site Daytime staffing Community based/dispersed accom Visiting support Floating Support - to access accommodation and tenancy sustainment Transitional Tenancies Local Authority Temp Accom. 4+ times per week 2-3 times per week Up to once per week Other Direct Placement services Support type Cedar House City Road Lifehouse Elliott House Under the Bridge YHN YPS Hostel (formerly Stepping Stones) Cedar Resettlement City Rd Resettlement Cumberland House Francis House New Bridges Ridley Villas Simonside House Tyneside Foyer/ Triangle House Virginia House Wavelength Abbott House Byker Bridge Housing & Support Elswick Lodge North Kenton Core & Cluster Praxis Women & Children Roycroft House Veterans Centre Byker Bridge Housing and Support Haven Mental Health Concern - Early Intervention Project Mental Health Concern Supported Housing Outpost Praxis Service Byker Bridge Housing & Support Cyrenians Bentinck Rd Deerbush Hawthorn Terrace Isos Supported Housing North of England Refugee Service Richmond Fellowship Mental Health Matters Cyrenians Bentinck Rd Deer bush Hawthorn Terrace Home Group Newcastle Community Move on Richmond Fellowship Sallyport Crescent Isos Outreach KeyRing Norcare Addictions Service NECA Outpost Phoenix Futures Places for People (x3) Richmond Fellowship Simonside Resettlement Cyrenians Tenancy Support YHN Floating Support (x9) Tyne Housing Beavans Transitional Tenancies Jubilee View Len Woodley Apartments Simonside Transitional Tenancies Cherry Tree View Foyer Emergency Westbridge (formerly Strathmore Crescent) Services 5

6 Emergency Access (EA) services There are 5 Emergency Access services in Newcastle Cedar House Salvation Army City Road Lifehouse Salvation Army Elliott House The Cyrenians Under the Bridge Tyne Housing Association YHN YPS Hostel (formerly Stepping Stones) These are generally larger, single site services with 24-hour staffing. When they have vacancies, these services can respond quickly to housing need as their assessment and acceptance procedures can often be carried out more quickly than other types of accommodation. Who to refer to EA services Clients who currently have no accommodation or who are likely to lose their accommodation soon Clients who have a longer term need for supported housing but who need accommodation quickly clients can be referred to multiple service types Clients who have an immediate housing need but who could be expected to move on to independent accommodation as soon as some is identified for them. How to refer to EA services Ensure that the Accommodation Type Emergency Access is selected when you create a new assessment. EA beds can come up at short notice and are generally filled quickly. Make sure that you have added all current contact information for your client such as agencies working with them, services that they use regularly such as day centres, the client s mobile number if they have one or friend and family information if they can be contacted there. Make sure the client knows that they need to stay in contact with agencies and advise you of any changes to their contact information or they may miss the chance of accommodation. A place in an EA service should not be considered as having solved a client s accommodation issues and there should be ongoing work to secure more settled accommodation whether this is other supported accommodation or independent housing such as private rented, a local authority or housing association. 6

7 Cedar House Salvation Army Address Denmark Street Phone Newcastle Upon Tyne Fax NE6 2UH Website Salvation Army Map Click for Map Directions Cedar House is in the Byker area of Newcastle. From the city centre buses 12, 39, 40, 62 and 63 go from Old Eldon Square to Shields Road or you can take the Metro to Byker station. We are situated behind Shields Road on Denmark Street just past Millers Sales Rooms and Ringtons Bedspaces 18 HB Cost per week Maximum stay 2 years HB Ineligible charge Aims Hostel for single women in need of support. Area covered Cedar House is a single site service in Byker. Client Group Gender: Male Age: Min 17 Female Max 60 Excluded Groups Arsonists or people suffering from severe mental illness who have a history of aggression or violence. Those with high support needs that can not be met by the project Disability access 1 accessible bedroom with bathroom Other requirements None Accommodation Service Type Emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) 7

8 Details of support / staff contact 24 hour waking cover. A keyworker is allocated to each service user who will identify their support needs and co-ordinate their support planning through weekly meetings. Service user involvement is encouraged. Life-skills training is offered to all service users. Details of accommodation Single bedrooms with en-suite facilities. Communal facilities 2 lounges, recreation area with pool table. Laundry facilities available. A resource room equiped with IT and training facilities is also available. Mini bus. Access and other House Rules 24 hour access. No alcohol or drugs allowed on the premises. Residents are given a copy of the house rules on admission. Pets allowed? No Visitors Visitors are welcome between 1pm and 4pm in the communal lounge only Health services Drug and alcohol workers visit on a weekly basis. Service users are helped to register with a local GP. Sexual health sessions are held regularly. User participation There are monthly resident meetings, a Health & Safety Action Group and residents are able to contribute to a monthly newsletter. None 8

9 City Road Lifehouse Salvation Army Address 9 City Road Phone Newcastle Fax NE1 2BR gillian.whinham@salvationarmy.org.uk Website Salvation Army Map Click for Map Directions Situated in the East End of Newcastle, close to both the City centre and the Quayside. Bus services 12, 21, 39, 40 and 62 from city centre. or 2 minute walk from Manors metro station. Bedspaces 56 HB Cost per week Maximum stay 2 Years HB Ineligible charge Aims Accommodation for men with a history of sleeping rough, alcohol or drug dependency or mental health problems who are capable of working towards independent living. Area covered This is a single site service to the east of the city centre. Client Group Gender: Male Age: Min 18 Female Max None Excluded Groups Arsonists, people with severe mental illness, people with violent dispositions or with high support needs that cannot be met by the project, under 18s or females. Disability access Wheelchair facilities available e.g. toilet, bathroom and unit adapted for disabled person Other requirements None Accommodation Service Type Emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) Details of support / staff contact 24 hour waking cover and on-call cover overnight. 9

10 Details of accommodation En-suite accommodation with shared bathrooms, lounges and dining areas. Communal facilities Shared lounges and dining areas. Laundry facilites available on site. Operate a token system - 50p token for wash and 20p token for dryers. Breakfast and evening meal provided. Snack lunch available at extra charge. Weekends - free lunchtime meal and snack tea. Access and other House Rules 24 hour access - no restrictions. No alcohol, illegal drugs or pets allowed on premises. Room keys must be left at the reception when leaving the centre. Pets allowed? No Visitors Visitors welcome between 9am-9pm but only in communal areas Health services Support provided to access GP, dentist, optician, community nurses and CPNs as needed. User participation Regular residents' meetings and participation groups for Health and Safety and quality assurance along with a centre advisory group. Resettlement unit available for those capable of independent living. Varied life skills and recreation programme. Partnership with both Newcastle and North Tyneside Colleges. 10

11 Elliott House The Cyrenians Address 4 Bentinck Terrace Phone Newcastle Fax NE4 6US g.bryson@tcuk.org Website The Cyrenians Map Click For Map Directions The project is situated in the west-end of Newcastle. It is a 2 minute walk from Newcastle General Hospital. Regular bus services (10,11,39 & 40) from the city centre run approximately every 10 minutes. Bedspaces 38 HB Cost per week Maximum stay 2 Years HB Ineligible charge Aims Emergency access project for homeless rough sleepers and those with alcohol dependency, mental health problems and drug related issues. The purpose of the project is to create a stable environment where fundamental needs such as benefits and clothing can be addressed. Area covered This is a single site service in the west end of the city. Client Group Gender: Male Age: Min 18 Female Max None Excluded Groups Some Registered Sex Offenders. Referral agents should contact the manager to discuss individual cases of this nature before making referrals. Disability access 3 disabled rooms, all wheelchair accessible. Other requirements The service is predominantly for single people, but does have up to 3 spaces that can be used for couples. Accommodation Service Type Emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) 11

12 Details of support / staff contact A minimum of 2 waking staff at all times. Details of accommodation 3 units avaliable for couples. 2 cottages and the Coach House for clients on the route to full independence. Breakfast and evening meals are provided. There is also a fully equipped training kitchen which allows staf to teach basic living skills to suitable residents. There is a subsidised canteen-style kitchen avaliable for residents to purchase hot food. Communal facilities Laundry facilities available. 2 common rooms with TV/couches. Full IT suite with musical recording and video editing. Local resident artist to work with service users. Fully equipped medical room which is also used to provide complimentary medical treatments (head massage/accupuncture etc). Access and other House Rules 24 hour access. The main rules that service users have to adhere to when staying at hostel are explained on arrival. Pets allowed? No Visitors Visitors are welcome (at staff discretion and based upon their behaviour) Health services Service users are given information on how they can access help with health issues. Close ties to local GP, dentist and general healthcare. Also work closely with the CAT team at the General Hospital for specialist mental health support. User participation Service users will be encouraged to engage in support plans and will be allocated a keyworker in order to support them during their stay. Participation in monthly service users meetings is encouraged. The Cyrenians have various other projects located across Newcastle, Gateshead, North Tyneside and Northumberland. We also have a drop-in day centre located on Westgate Hill, providing an immediate service to homeless people. 12

13 Under The Bridge Tyne Housing Association Address Byker Bridge House Phone Wilfred Street Fax Byker, Newcastle NE6 1JQ Website Tyne Housing Map Click for Map Directions Nearest Metro: Byker. Buses to Morrisons on Shields Road, Byker Bedspaces 31 HB Cost per week Maximum stay 2 Years HB Ineligible charge Aims Byker Bridge House is a purpose designed hostel which provides accommodation to 31 single homeless men and women. Byker Bridge House provides emergency access accommodation for those in immediate need. Area covered This is a single site service in Byker Client Group Gender: Male Age: Min 18 Female Max None Excluded Groups None - unless the individual is currently excluded from the service due to previous contact. Each application subject to a needs and risk assessment. Disability access 5 wheelchair friendly rooms on the ground floor. Other requirements None Accommodation Service Type Emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) 13

14 Details of support / staff contact The hostel is staffed 24 hours per day and at least two members of staff will be on duty at any one time. Staff are on hand to offer support and advice on benefits, housing and resettlement issues. Details of accommodation Each resident has a bedroom with an ensuite which is accessed via a keycard. They also share access to the living and dining room, kitchen and laundry room. Accommodation is provided on a part board basis with cooked breakfast and evening meal included. Communal facilities Shared access to the lounge, dining room and laundry room. Access and other House Rules 24 hours access. Operates a locked door policy with staff providing hostel access. Copies of house rules available on request and issued to service users on admit. Pets allowed? No Visitors No personal visitors allowed. Health services Will liaise with services and assist access where appropriate. Next to Joseph Cowen Healthcare Centre. Joseph Cowen Website User participation There are monthly residents' meetings held, with additional meetings as and when requested. Staff are on hand to offer support and advice on benefits, housing and resettlement issues. 14

15 YHN YPS Hostel (Stepping Stones) Your Homes Newcastle Address Lansdowne Crescent Phone Gosforth Fax Newcastle upon Tyne NE3 1HS Website YHN Map Click for Map Directions 1 minute walk from Regent Centre metro. Frequent bus service from City Centre to Regent Centre interchange Bedspaces 10 HB Cost per week Maximum stay 2 Years HB Ineligible charge 3.68 Aims YHN YPS is a hostel which provides short term accommodation for young people. It offers support and advice for residents in independent living, assisting them in moving on into suitable accommodation and accessing appropriate services including training and education. The service offers itself as a place for change - somewhere you can get the help and support to make the necessary changes in your life. Area covered This is a single site service in Gosforth Client Group Gender: Male Age: Min 16 Female Max 21 Excluded Groups People with a history of serious violence or with very severe problems. Disability access None. Other requirements None Accommodation Service Type Emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) 15

16 Details of support / staff contact Project workers and a manger based at the hostel with specific remits for drugs, alcohol, mental health, offending issues and independent living skills. Each resident is allocated a key worker. Weekly house meetings are held along with a range of outdoor activities. Details of accommodation 10 bed hostel. 6 female beds and 4 male beds. 3 bathrooms and shared kitchen, living room and dining room. Breakfast and evening meal provided. The weekly food charge is nil. Communal facilities 3 bathrooms, shared kitchen, living room and dining room. Laundry facilities provided. Access and other House Rules Residents must be in the house by 12 midnight. No alcohol or drugs allowed on the premises. Residents must pay a weekly water charge. Pets allowed? No Visitors Personal visitors not allowed. Health services Drugs and alcohol worker visits on a weekly basis and residents are registered as temporary residents with the local GP. DNA attend when needed. User participation Weekly house meetings are held. Fortnightly meetings and links to Youth Voice and the Youth Independence Forum for young people staying here. Active encouragement to attend - 16

17 Non-emergency Access (NEA) services There are 32 NEA services in Newcastle Abbott House Bentinck Road Byker Bridge Housing & Support Cedar House Resettlement City Road Resettlement Cumberland House Deerbush Elswick Lodge Francis House Haven Hawthorn Terrace Home Group Community Move on Isos Long & Short Term Isos Sallyport Crescent Mental Health Concern Supported Housing Mental Health Matters North of England Refugee Service North Kenton Core & Cluster Outpost Praxis Service Praxis Women & Children Richmond Fellowship Long & Short Term Ridley Villas Roycroft House Simonside House SVP New Bridges Hostel The Veterans Centre Tyneside Foyer Tyneside Foyer Triangle House Virginia House Wavelength These services generally have a longer assessment procedure than EA services and their turnover is usually slower. Sometimes this accommodation can respond to immediate homelessness but often clients are assessed and accepted onto their waiting list until a suitable property becomes available. In addition to the Newcastle Gateway assessment and referral NEA services will usually interview the client and may seek additional information regarding support needs and risk before making a decision on whether they are able to accommodate the client. Specialist Services There are a number of services working with clients with specific support needs further information can be found on the service directory pages following regarding their specific criteria. Where these services have targetted client groups there are questions within the assessment form that enable a match to that service. Mental health services Isos Supported Housing Long & Short Term Mental Health Concern Supported Housing Mental Health Matters Richmond Fellowship Long & Short Term Sallyport Crescent LGBT clients Outpost Refugees North of England Refugee Service (NERS) 17

18 Veterans of the armed forces The Veterans Centre Women in recovery from substance misuse who have children Ridley Villas Who to refer to NEA services Clients who are homeless or unsuitably housed who need supported housing before they will be ready to move on to independent accommodation. How to refer to NEA services Ensure that the Service Type Non Emergency Access is selected when you create a new assessment. Level of support Within NEA services there is a range of support provided from 24 hour on-site staffing to low level visiting support in dispersed, community accommodation. Please note selecting all types of service can exclude your client from some options e.g. selecting 24 hour staffing services will prevent your client from being referred to some visiting support services. The support options are: Floating/visiting support up to once per week Floating/visiting support 2-3 times per week Floating/visiting support 4+ times per week Hostel / single site accommodation with daytime staffing Hostel / single site accommodation with 24-hour staffing Accommodation providers will often progress an application by contacting the client or referral agency for further information and also to arrange interviews or make offers. Make sure that you have added all contact information for your client such as agencies working with them, services used such as day centres, client s mobile number if they have one, friend and family information if they can be contacted there. Make sure the client knows that they need to stay in contact with agencies and advise you of any changes to their contact information or they may miss the chance of accommodation. 18

19 Abbott House The Cyrenians Address 1 Quarry Bank Court Phone Elswick Row Fax Newcastle abbott.house@tcuk.org NE4 6NG Website The Cyrenians Map Click for Map Directions The hostel is situated approximately 10 minutes from the Central Station by bus, opposite the Balmoral pub on Westgate road. Bus services from the city centre are 10 and 38. Bedspaces 18 HB Cost per week Maximum stay 2 Years HB Ineligible charge Aims Direct access project for homeless rough sleepers and those with alcohol dependency, mental health problems and drug related issues. The purpose of the project is to create a stable environment where fundamental needs such as benefits and clothing can be addressed. Area covered This is a single site service in the West End of the city Client Group Gender: Male Age: Min 50 Female Max None Excluded Groups Those in need of care or nursing, those under 50 years old. Those with high support needs. Disability access 3 disabled rooms, all wheelchair accessible. Other requirements None Accommodation Service Type Non-emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) Details of support / staff contact Minimum of 2 waking staff at all times. 19

20 Details of accommodation Single occupancy rooms spread over 2 floors with 3 disabled-access rooms on the ground floor. Communal facilities Laundry facilities available. Shared bathrooms. Shared lounges with entertainment facilities. Access and other House Rules Unrestricted, service users have 24 hour access. No alcohol to be consumed on the premises, service users review this local rule on a regular basis. Pets allowed? No Visitors Visitors at service users discretion, visitors are the responsibility of the service users. Health services Access to GP services, dentist and optician. Home visits from chiropodist and CPN. User participation Monthly meetings with tenants and staff. Access to volunteering opportunities within The Cyrenians organisation. Project covered by nightshift security. 20

21 Bentinck Road The Cyrenians Address C/o Virginia House Phone Virginia House Georges Road Fax Elswick Newcastle Website The Cyrenians NE4 7NQ Map Click for Map Directions The project is situated in the west-end of Newcastle. It is a 2 minute walk from Newcastle General Hospital. Regular bus services (10,11,39 & 40) from the city centre run approximately every 10 minutes Bedspaces 3 HB Cost per week Maximum stay 2 years HB Ineligible charge Aims To offer low support to service users who are who are almost ready to move on to independent living. Area covered Single site service in the west end of Newcastle Client Group Gender: Male Age: Min 18 Female Max None Excluded Groups The service is specifically for single men and would not be able to take other types of household Disability access None Other requirements Clients must be able to manage their accommodation with a low level of support Accommodation Service Type Non-emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) 21

22 Details of support / staff contact Low support provided from resettlement staff Details of accommodation 3 bedded accomodation, communal lounge, shared bathroom facilities, shared kitchen, front and back garden Communal facilities Lounge and bathroom. Also able to access gym, music room etc at Virginia House Access and other House Rules 24hr access with own front door key. House rules discussed on entry into the project. Pets allowed? No Visitors Visitors are allowed but remain the responsibility of the resident. Health services 5 minute walk to the General Hospital, GP surgery nearby. Staff will offer support to access suitable health advice. User participation Residents need to be prepared to look into training, activities and involvement with The Cyrenians employability team to do job searches, work placements etc. Clients must require only a low level of support and be near to moving into their own accomodation with self motivation. 22

23 Byker Bridge Housing & Support Tyne Housing Address St Silas Church Building Phone Clifford Street, Byker Fax Newcastle Upon Tyne NE6 1PG Website Byker Bridge Map Click for Map Directions Head office - Nearest Metro: Byker. Buses to Morrisons on Shields Road, Byker Bedspaces 111 HB Cost per week Maximum stay 2 Years HB Ineligible charge Aims Byker Bridge H.A. offers a range of supported housing: from shared houses with a residential worker, to single person flats with visiting, day time support. Most of our accommodation is in Newcastle but we also have properties in Gateshead, Forest Hall, Whitley Bay, Blyth, South Shields, Hebburn and Prudhoe. In our accommodation we promote independent living through increasing skills, building confidence and self esteem. Area covered Accommodation is in the East and West end of Newcastle. Also properties in Northumberland, North Tyneside, Gateshead and South Tyneside. Client Group Gender: Male Age: Min 17 Female Max Excluded Groups None - unless the individual is currently excluded from the service due to previous contact. Each application subject to a needs & risk assessment. Disability access 8 Units with disabled access Other requirements None Accommodation Service Type Non-emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) 23

24 Details of support / staff contact All of our community houses have a named member of support staff available during normal working hours. Additionally we operate an out of hours, emergency call out system to cover evenings, weekends and bank holidays. Visiting or residential support worker - daily visits Mon-Fri, evening and weekend visits if required. Access to out of hours emergency cover. Details of accommodation Dispersed properties including self-contained and shared properties with between 2 and 8 residents. Communal facilities Communal kitchens, bathrooms and lounges in shared properties. Laundry facilities provided in all properties. Meals - some properties are self-catering and some are full board. Communal kitchens in shared properties. Access and other House Rules No access restrictions - clients have their own keys. Copies of house rules are available on request and issued to clients on admit Pets allowed? No Visitors Visitors are allowed and are the responsibility of the client. Over-night stays and visiting children at the discretion of staff. Health services Will liaise with services and assist access where appropriate. User participation There are monthly residents meetings held, with additional meetings as and when requested. Each resident is linked to a support worker. HB and personal service charges are dependant on the individual properties. For further information contact the service directly. 24

25 Cedar House Resettlement Salvation Army Address Denmark Street Phone Newcastle Upon Tyne Fax NE6 2UH Website Salvation Army Map Click for Map Directions Cedar House is in the Byker area of Newcastle. From the city centre buses 12,39,40,62 and 63 go from Old Eldon Square to Shields Road or you can take the Metro to Byker station. We are situated behind Shields Road on Denmark Street just past Millers Sales Rooms and Ringtons Bedspaces 6 HB Cost per week Maximum stay 2 years HB Ineligible charge Aims Hostel for single women in need of support. This service is attached to the Cedar House emergency access service. Area covered Cedar House is a single site service in Byker. Client Group Gender: Male Age: Min 17 Female Max 60 Excluded Groups Arsonists or people suffering from severe mental illness who have a history of aggression or violence. Those with high support needs that can not be met by the project Disability access None Other requirements None Accommodation Service Type Non-emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) 25

26 Details of support / staff contact 24 hour waking cover. A keyworker is allocated to each service user who will identify their support needs and co-ordinate their support planning through weekly meetings. Service user involvement is encouraged. Life-skills training is offered to all service users. Details of accommodation Self-contained flats Communal facilities 2 lounges, recreation area with pool table. Laundry facilities available. From January 2011 a resource room equiped with IT and training facilities will be available. Mini bus. Access and other House Rules Service users may progress to flats as resettlement and move on. Service Users who are pregnant will be given priority if a flat is available to enable mother and baby to stay together after birth. No alcohol / drugs allowed on premises. Resident given a copy of house rules on admission. Pets allowed? No Visitors Visitors allowed between 10am and 10.30pm in their flat. Health services Drug and alcohol workers visit on a weekly basis. Service users are helped to register with a local GP. Sexual health sessions are held regularly. User participation There are monthly resident meetings, a Health & Safety Action Group and residents are able to contribute to a monthly newsletter. None 26

27 City Road Resettlement Unit Salvation Army Address 39 City Road Phone Newcastle Fax NE1 2BR Website Salvation Army Map Click for Map Directions Situated in the East End of Newcastle, close to both the City centre and the Quayside. Bus services 12, 21, 39, 40 and 62 from the city centre or a 2 minute walk from Manors metro station. Bedspaces 10 HB Cost per week Maximum stay 2 Years HB Ineligible charge Aims Accommodation for people with a history of sleeping rough, alcohol or drug dependency or mental health problems who are capable of working towards independent living. Area covered This is a single site service to the east of the city. It is attached to the City Road Lifehouse emergency access service. Client Group Gender: Male Age: Min 18 Female Max 70 Excluded Groups Arsonists, those with severe mental illness, people with violent dispositions or with high support needs that cannot be met by the project. Disability access Wheelchair facilities available e.g. toilet, bathroom and unit adapted for disabled person Other requirements None Accommodation Service Type Non-emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) 27

28 Details of support / staff contact 24 hour waking cover and on-call cover overnight. Training in basic life skills is provided as part of the resettlement programme. Details of accommodation En-suite accommodation with shared bathrooms, lounges and dining areas. Communal facilities Shared lounges and dining areas. Free laundry facilities available. Self catering - advice & training given around cooking if needed. Access and other House Rules 24 hour access - no restrictions. No alcohol, illegal drugs or pets allowed on premises. Room keys must be left at the reception when leaving the centre. Pets allowed? No Visitors Visitors only allowed in the afternoon and in the communal areas Health services Support provided to access GP, dentist, optician, community nurses and CPNs as needed. User participation Regular residents' meetings and participation groups for Health and Safety and quality assurance along with a centre advisory group. Varied life skills and recreation programme. Partnership with both Newcastle and North Tyneside Colleges. 28

29 Cumberland House - Norcare Address Westgate Road Phone Newcastle Fax NE4 6AL t1chouse@norcare-ltd.com Website Norcare Map Click for Map Directions The hostel is situated at the west end of Newcastle, a few minutes walk form St James metro station or take the bus service 38 or 13 from the city centre. Bedspaces 12 HB Cost per week Maximum stay 2 Years HB Ineligible charge Aims Temporary supported accommodation for women above the age of 16 who have offended or are at risk of offending. Support is provided around housing issues, employability, health and substance misuse issues. Area covered This is a single site service to the west of the city centre Client Group Gender: Male Age: Min 16 Female Max 60 Excluded Groups The project will look at all referrals and carry out a risk assessment. Those with high support needs will have their needs assessed and, if they are deemed to be too high for the support Cumberland House can offer, signposting and advice will be offered to more appropriate agencies. Disability access None Other requirements None Accommodation Service Type Non-emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) Occupancy agreement. 29

30 Details of support / staff contact Support plans and keyworker system. Weekly meetings to discuss any issues Details of accommodation Single self-catering en-suite rooms Communal facilities Communal kitchens. Laundry facilities available. All residents required to do own laundry. Access and other House Rules 24 hour access, no restrictions No drug use on premises Alcohol allowed for over 18s No one under 16 allowed in the hostel No male visitors Pets allowed? No Visitors Female visitors only and only until 11pm. Visitors are the resident's responsibility and can be asked to leave by staff if required. Health services Workers provide support to access GP, dentist, optician, mental health services etc if required. User participation Fortnightly residents meeting and participation in annual conference. - 30

31 Deerbush The Cyrenians Address The Cyrenians Resettlement Team Phone c/o Virginia House Fax Georges Road, Elswick NE4 7NQ Website The Cyrenians Map Click for Map Directions The project is situated at the west of Newcastle. It is a 2 minute walk from Newcastle General Hospital. Regular bus service into town centre, approximately every 10 minutes. Bedspaces 6 HB Cost per week Maximum stay 2 Years HB Ineligible charge 6.23 Aims Accommodation for single homeless people with low support needs who want to engage in activities, learning, training or job searching. Support and training is offered to enable residents to sustain their own tenancy. Area covered This is a single site service in the West End of the city. Client Group Gender: Male Age: Min 18 Female Max None Excluded Groups Families or people living with children. Disability access None Other requirements None Accommodation Service Type Non-emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) Details of support / staff contact The service has a support worker and support plans are used to assist clients to prepare to live independently 31

32 Details of accommodation Accommodation is within a 3 bed semi-detached house. Communal facilities Self catering. Staff work with residents to advise on health, hygiene, meal planning and basic cooking skills. Laundry facilities available. Access and other House Rules No limitations on access for clients. House rules are agreed between all service users at bimonthly house meetings. Pets allowed? No Visitors Visitors at resident's discretion. Health services Service users are given information on how they can access help with health issues. Close ties to local GP, dentist and general healthcare. User participation Bi-monthly house meetings. Service users have access to the additional training and support facilities provided by Virginia House. 32

33 Elswick Lodge - Praxis Address Elswick Lodge Phone Park Close Fax Newcastle Upon Tyne pxservice@btconnect.com NE4 6SB Website None Map Click for Map Directions Bus service runs along Elswick Road (Number 30 and 31) from Central Station in the City centre. The bus stop is just after Ashfield Nursery. Bedspaces 10 HB Cost per week Maximum stay 2 Years HB Ineligible charge Aims Project for homeless people with mental health issues or who may have alcohol / drug problems. Clients are encouraged to fully particiapte in an extensive programme of sports, cooking, health groups and one-to-one sessions, games and outings. To provide a safe and supported living environment, while promoting routes to independent living. Area covered This is a single site service to the west of the city centre. Client Group Gender: Male Age: Min 16+ Female Max None Excluded Groups Individuals who are not willing to address their alcohol or drug problems. Individuals who have a history of arson or sexual offences. Disability access None Other requirements None Accommodation Service Type Non-emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) 33

34 Details of support / staff contact Each client is assigned a keyworker who will support them in all areas of their life including providing financial guidance, addressing physical and mental health issues, developing social skills and basic living abilities and also focussing upon maintaining a drug/alcohol free lifestyle. Details of accommodation Residents are provided with a single bedroom and have shared use of bathrooms, toilet and kitchen. Communal facilities Clients are encouraged to join the Food Club which involves paying 18 per week. Laundry facilities and cleaning products are provided Access and other House Rules Unless previously negotiated clients should be in by 10:30pm as doors are locked then. No alcohol or drug use is allowed on the premises. Pets allowed? No Visitors Visitors are allowed but this must be negotiated with staff and other residents. Visitors are not entitled to stay overnight except in very specific circumstances. Health services Each client is supported to register with a local dentist, optician and GP and they are also required to attend an initial health assessment. User participation Residents are supported to make claims to housing benefit etc and in making and attending appointments. Service users are asked to adhere to a support plan, which offers social and leisure activities and includes project policies and rules. Elswick Lodge is a base for our project. Many activities occur there so most residents from our projects visit the premises on a daily basis to participate in various programmes. 34

35 Francis House The Cyrenians Address 202 Westgate Road Phone Newcastle Fax NE4 6AN Website The Cyrenians Map Click for Map Directions The hostel is situated on Westgate Hill (Westgate Road). There are regular bus services 10 and 38 from Newcastle City Centre. Close to Central Station and St James Metro station. Bedspaces 10 HB Cost per week Maximum stay 2 Years HB Ineligible charge Aims Rapid access unit. To get service users engaging with relevant support services to prepare them to move onto more independent living. Area covered This is a single site service in the west of the city centre. Client Group Gender: Male Age: Min 18 Female Max None Excluded Groups Males. Suitability for this service is decided based upon an individual's needs and a risk assessment. Disability access None Other requirements None Accommodation Service Type Non-emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) Details of support / staff contact A support plan & keyworker system supports clients towards independent living. 24 hour waking staff cover 35

36 Details of accommodation Single rooms with shared facilities. Breakfast & evening meals are provided and the residents are given support and training around meal preparation & planning. Communal facilities Shared living room with multi-media equipment. Access and other House Rules Access is restricted between midnight and 6.30am as the doors are locked. Local house rules are agreed by service users at monthly service user meetings. Pets allowed? No Visitors No overnight visitors. No males. No under 18's. Health services Liaison with all statutory health agencies with links to local services. User participation Monthly house meetings and the residents have access to other Cyrenians services and training Francis House is the second step on the resettlement programme for service users within the organisation. 36

37 Haven - Haven Address High Street Phone Gateshead Fax Tyne & Wear bryanwatson@btinternet.com NE8 1EQ Website Haven Map Click for Map Directions From Gateshead Metro station, walk down Jackson Street onto High Street. Turn right, walk along High Street and cross at the traffic lights. The office is above Nobles Amusements on the left hand side. Press the door buzzer or call the office to gain entry. Bedspaces 40 HB Cost per week Maximum stay None HB Ineligible charge 9.30 Aims The project's aim is the gradual development of the residents' self reliance and their eventual encouragement to successfully seek and maintain permanent accommodation. Non-emergency accommodation for single homeless people with support needs (32 male and 4 female spaces). Area covered Dispersed properties in the East and West End of Newcastle. The main office is in Gateshead Client Group Gender: Male Age: Min 17 Female Max --- Excluded Groups People who have a history of arson. Disability access Limited. One bungalow. Discuss individual requirements with the provider before making referrals. Other requirements None Accommodation Service Type Non-emergency access Support Type Floating / visiting support: up to once per week Floating / visiting support: 2-3 times per week Floating / visiting support: 4+ times per week Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Tenure type Assured shorthold Licence Agreement Other* (give details) 37