RM ACADEMY NEWSLETTER 2014
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1 RM ACADEMY NEWSLETTER 2014
2 Facts and figures That was 2013: RM Sales Trainings Basic Sales Training: - Approx. 50 Trainees - 3 in German - 5 in English Advanced Sales Training: - 2 in German - 3 in English Produkt Champion Workshop: - 2 Workshops Rental fleet Training: - 10 Trainees - 1 In German - One-day training RM After-Sales Trainings Basic After-Sales Training: - Approx. 100 Trainees - 2 in German - 3 in English - 5-day training Advanced After-Sales Training: - Approx. 60 Trainees - 2 in German - 2 in English - 3-day training 1. Service Champion Workshop: - 12 Trainees Parts Training: - 10 Trainees - 2 in English Operator Training: - 25 Trainees - 4 in German - 1 in English
3 Facts and figures Content: RM Sales Trainings Basic Sales Training: - High educated sales-personal - Recognizing sales oportunities - Recognizing niche-markets - Basics marketing - Using the right arguments - Knowledge of the RM sales tools - Product know-how - Start-Up know-how - RM-Jacket + cap (or beanie) Advanced Sales Training: - High educated product spezialists - Recognizing the customer value - Know-how of process enginiering crushing - Know-how of process enginiering screening - Demo know-how - Delivering jobstories - Product training RM Compact Crusher - Product training RM Screen-Line RM After-Sales Trainings Basic After-Sales Training: - High educated service-personal - Basics marketing - Know-how in electrics, hydraulics, pneumatics - Usage of troubleshooting-guidelines - Know-how about attachements and options - Product know-how - Start-Up and demo know-how - Overall or waist jacket + trousers with - cap (or beanie) + T-Shirt Advanced After-Sales Training: - High educated service-spezialists - In-depth knowledge electrics, hydraulics, pneumatics - Independent troubleshooting - Knowledge of the RM sales tools - Know-how of process enginiering crushing - Know-how of process enginiering screening - Start-Up and demo know-how
4 RM SALES TRAINING Solution-orientated Content RM Sales Manager RM Competence Sales Manager Know-how of the RM network Know-how RM sales tools Basic 3 segments Basic product know-how Basic sales know-how Start-up know-how RM Spirit Process engineering Advanced product know-how Advanced sales know-how Demo know-how Creating job stories Delivering product innovations High end product know-how First level troubleshooting RM Produkt Champion RM RENTAL FLEET TRAINING CONTENT: - Basic facts and figures of a rental fleet - Machines and their equipment - Forms - First level troubleshooting - Billing - Hand-over & retraction at the jobsite - Customer briefing RM SCREEN-LINE TRAINING PRODUCT TRAINING FOR THE NEW PRODUCTS OF THE RM SCREEN-LINE - Showing the advantages of the RM Screen-Line products - Showing the possibilities of the new products - Training process engineering screening - Technical aspects of the RM Screen-Line products
5 RM AFTER-SALES TRAINING Solution-orientated Basic engineering Content RM Service Engineer RM Service Manager RM Produkt Champion Basic product know-how Basic process engineering Know-how RM network Demo know-how Advanced engineering Advanced process engineering Advanced product know-how CRM know-how Basic sales tools Advanced troubleshooting High-end engineering 6 modules advanced High end process engineering High end product know-how High end troubleshooting RM PARTS TRAINING CONTENT: - Crushing and screening - the RM business-models - What does our customer need? - To understand the parts-manual - Technical information - Parts order process - Wear parts management - Stock parts - Refurbished parts - Service DVD RM OPERATOR TRAINING CONTENT: - Know-how of process enginiering crushing - Know-how of process enginiering screening - First level troubleshooting - Basics in electrics, hydraulics - To understand the basics of the RM parts-manual
6 COSTS (ONLY VALID FOR REGULAR TRAINING IN LINZ HQS): RM SALES AND RENTAL FLEET TRAINING: The dealer covers the following costs: - Travel to and from Austria - Accommodation RUBBLE MASTER covers the following costs: - Meals, snacks, refreshments - Transfer to and from the Linz-Hörsching airport (LNZ) or Linz railway station - Evening programme - Training manual RM AFTER SALES TRAINING The dealer covers the following costs: - Travel to and from Austria RUBBLE MASTER provides the following benefits for you: - Accommodation - Meals, snacks, refreshments - Transfer to and from the Linz-Hörsching airport (LNZ) or Linz railway station - Evening programme - Training manual RM PARTS TRAINING RM OPERATOR TRAINING The dealer covers the following costs: - Travel to and from Austria RUBBLE MASTER provides the following benefits for you: - Accommodation - Meals, snacks, refreshments - Transfer to and from the Linz-Hörsching airport (LNZ) or Linz railway station - Evening programme - Training manual
7 DATES 2014 RM Sales Training February - March April May Basic Sales Training (DE) Linz Basic Sales Training (EN) Linz Advanced Sales Training (EN) Linz Advanced Sales Training (DE) Linz Rental Fleet Training (DE) Linz Rental Fleet Training (EN) Linz July - September - Oktober Basic Sales Training (EN) Linz Advanced Sales Training (EN) Linz RM After-Sales Training Basic After-Sales Training (EN) Linz Basic After-Sales Training (DE) Linz Advanced After-Sales Training (DE) Linz Advanced After-Sales Training (EN) Linz Basic After-Sales Training (EN) Linz Basic After-Sales Training (DE) Linz - On request (minimum number of trainees 4) - RM Parts Training - RM Operator Training subject to change without prior notice
8 REGISTRATION FORM Company: Training date: Trainees (full name): Day of arrival Day of departure: Pick-up service from Airport needed: Yes No Flight number / Arrival time: Module: RM Basic Sales Training DE EN RM Advanced Sales Training RM Basic After-Sales Training RM Advanced After-Sales Training RM GO! Update Training RM Rental fleet Training RM Parts Training RM Operator Training Registration is binding. Please fill in and return to: rm-academy@rubblemaster.com RUBBLE MASTER HMH GmbH Im Südpark AT 4030 Linz Austria T +43 (0) F +43 (0) rm-academy@rubblemaster.com
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