IT user guide. Campus WiFi eduroam. September Information Services

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1 IT user guide Campus WiFi eduroam September Information Services

2 Before you get online Hello eduroam! You can pick up the University WiFi service eduroam in all indoor spaces at Canterbury and Medway, with growing coverage outdoors. The Cloud provides free WiFi access for visitors on campus. It is slower and more restrictive than eduroam. Have you got an IT account? Students and staff If you haven t done it yet, you need to activate your Kent IT account before you can connect to the network: Forgotten your username or password? Use the Password Reset form to resolve either issue: account.kent.ac.uk/reset Visitors From an eduroam participating institution Follow the instructions from your home institution but set the Security type to WPA2-Enterprise and the Encryption type to AES. When logging in, use your home institution username/password. To find out more about eduroam or see if your institution participates in eduroam visit: Conference visitors Contact your conference organiser/course co-ordinator. University IT regulations You need to comply with University IT regulations: see the last page for more details. WiFi for phones/tablets Device requirements Device types Most devices will work on eduroam the University s WiFi network. To connect to Kent WiFi, your device must support WPA2/AES encryption. Symbian phones and some BlackBerry models won t be able to connect. Operating system Before connecting to the WiFi service your device must have at least: ios 7: Apple phones and tablets Android 4.3: Google Nexus devices, most Samsung devices, some HTC phones and some branded tables (eg Kindle Fire) Windows Phone 8: Nokia and some HTC phones If you aren t sure, check your device s documentation or manufacturer s website. 2

3 Protect your information Improve the security of your device by: putting a PIN on it: search for put a PIN on it on the Kent website installing an anti-virus app (particularly if on Android). Popular free packages include Sophos, Bitdefender, Avast and ESET. Set up instructions If you have a mobile data connection, run the set up tool on this page: Android users: download the app as prompted, then go back to the link above. Your WiFi username is your IT account username followed Forgotten your username or password? Search for IT account on the Kent website. Problems connecting your phone/tablet? If you don t have mobile data or can t access the link, follow the guidance below to configure your connection. Android WiFi settings Many tablets, including Kindle Fire, run Android. These steps should be identical or very similar: 1. Find WiFi settings and turn WiFi on. From the home screen tap Applications > Settings > Wireless and Networks > Wi-Fi Settings. Tick the box to Turn on Wi-Fi. 2. From the scan result, choose eduroam. 3. Check that the box shows these settings for eduroam: EAP method: PEAP Phase 2 authentication: MSCHAPV2 CA Certificate: Unspecified User Certificate: Unspecified. 4. Identity: enter your Kent IT account details: (eg, for username abc1, enter 5. Anonymous identity: leave blank. 6. Enter your IT account password. Tap Connect. If your connection fails or drops off, you might have entered your user details incorrectly it won t be obvious! Did you to your username? ios WiFi settings 1. Make sure WiFi is on: from the home screen, tap Settings > Wi-Fi > ON. 2. Choose a network and select eduroam. 3. Enter your Kent IT account details: (eg, for username abc1, enter Tap Join. 4. Accept the network certificate. When you re connected there s a tick next to eduroam. 3

4 Windows Phone WiFi settings 1. From the home screen, tap Settings > Wifi > eduroam. 2. Enter your Kent IT account details: (eg, for username abc1, enter 3. Tap Done. The device will now show you are connected to eduroam. Chromebook WiFi settings 1. Go to Settings > Add Connection > Add wifi. 2. SSID: eduroam. 3. Security: PSK (WPA or RSN). 4. Click Advanced. 5. SSID: eduroam. 6. EAP Method: Peap. 7. Phase 2 Authentication: MSCHAPv2. 8. Server CA certificate: loading (leave as is). 9. User certificate: loading (leave as is). 10. Identity: enter your Kent IT account details: (eg, for username abc1, enter 11. Anonymous identity: leave blank. 12. Save identity and password: tick. 13. Share this network with other users: leave blank. 14. Click Connect. Windows 8, Windows 10 and RT WiFi settings Tablets running Windows 8, Windows 10 and RT connect like a laptop. See the WiFi for laptops instructions below. BlackBerry WiFi settings Some Blackberry models (including Curve 9360, Curve 9380 and Bold 9790) have security issues that prevent them from connecting to eduroam. The models below should work. BlackBerry Tap Settings > Network Connections > WiFi > eduroam. 2. Enter your Kent IT account details: (eg, for username abc1, enter then your Kent password. 3. Tap Connect (top right hand corner) you should now be connected to eduroam. 4

5 BlackBerry OS 7 WiFi settings 1. From the main menu, select Manage Connections (radio aerial icon). 2. Select Set Up Wi-Fi > Next > Scan for networks and Turn-On Wi-Fi (if prompted). 3. Select eduroam (WPA2-Enterprise) and ensure the Security Type is set to PEAP. 4. Enter your Kent IT account details: (eg, for username abc1, enter then your Kent password. 5. Change the CA certificate to Globalsign 2014 and click Save. 6. When prompted to Save this Wi-Fi Network as Profile, choose Yes > Next > Finish. Generic WiFi settings for phones/tablets While we don t support other devices, some may connect successfully using these settings: Network name/ssid Security type WPA settings encryption type (if required) WPA authentication method Authority/server certificate (if required) PEAP version (if required) Personal/private certificate Username Domain PEAP authentication method eduroam WPA2-Enterprise AES Protected EAP (or PEAP, or EAP then PEAP) GLOBALSIGN ROOT CA Version 0, or PEAPv0 none with your Kent password none MSCHAPv2 or PEAP-MSCHAPv2 You may need to enter your IT account details again. Disable options to inherit user details from your device. WiFi for PCs/laptops/Macs PC/laptop/Mac requirements Operating system Windows Vista, 7, 8 or 10 Mac OS X 10.8 and above Common Linux distributions such as Ubuntu may work. Virus protection You must have up-to-date anti-virus software. If your computer gets infected, your University network connection will be disabled. Already have anti-virus software? Anti-virus programs need to receive regular updates to be valid. When free trials expire you have to pay to renew or uninstall the software and get a new program. Don t install more than one anti-virus program. Windows Defender is an exception, and will work alongside other programs. Macs need anti-virus software too: apply the same protection principles as advised for Windows users. 5

6 Free anti-virus software If you don t know which anti-virus software to choose, we can recommend these free options: Windows 8 / Windows 10 comes with Windows Defender anti-virus which is enabled by default Windows 7 / Vista: search for Microsoft Security Essentials Mac OS X: search for Avast. Security settings If the default settings for Mac OS X, Windows 7, 8 or 10 are still set, your security settings are ok. If someone has changed them, or if you use Windows Vista, please check that: all user accounts require a password, and the guest account is disabled file sharing is turned off your computer is receiving automatic system updates For advice on how to check and enable your security settings, search for internet safety and data security on the Kent website. Set up WiFi in your room The quickest way to set up campus WiFi on a PC, laptop or Mac is to use our eduroam set up tools, available using the red cable in your room. Once set up, WiFi will work across campus. 1. Find your red network cable: look in cupboards/drawers; if you can t find it, ask at reception. Plug it into your computer and the wall socket. 2. From a web browser*, go to the Registration page: campman.kent.ac.uk/registration Click Agree to the Acceptable Use Policy. Go to step 3. * Mac users: use Chrome if available, which is compatible with our online registration. If using Safari, you need to: restart the computer, click Launchpad from your Dock, then Utilities click Keychain Access, choose Preferences... then Certificates choose Off, Off, then OCSP in that order, then quit Keychain Access open Safari. Go to the registration page: campman.kent.ac.uk/registration 3. Follow the on-screen process. Set up your WiFi connection first, then you can go back to the Registration page (step 2) to set up your wired connection. Once your wired internet is set up, you can t access the registration page again. Safari users: once all your connections are set up, re-open Keychain Access, and change the Online Certificate Status Protocol (OCSP) and Certificate Revocation List (CRL) settings back to Best attempt. Linux can connect to the wired network, but we can only offer limited help and advice. Your WiFi username Your WiFi username is your Kent IT account username followed For example, for username abc1, enter If you ve forgotten your IT account username or password, ask us for help (see the last page) or use the Password Reset form: account.kent.ac.uk/reset 6

7 WiFi set up tool If you don t have a bedroom on campus, the easiest way to connect to WiFi is to run our WiFi set up tool: You need to be online to access it. If you can t get online you can ask for help in the Library (see contact details on back page) or follow the settings below to configure WiFi yourself. If running the tool off campus you might see an error as you can t get the eduroam signal ignore it. You will be able to connect instantly once on campus. Settings for PCs/laptops/Macs If you live on campus, use your red cable to set up your WiFi from your room You can use the settings below to configure WiFi manually if you re in range of the eduroam signal. Windows 8, Windows 10 and RT (tablets, laptops, PCs) 1. From the Desktop right-click the wireless icon (bottom right). 2. Select Open Network and Sharing Centre. 3. Select Setup a new connection or network. 4. Select Manually connect to a wireless network and click Next. 5. Enter the following details: network name: eduroam security type: WPA2-Enterprise encryption type: AES. 6. Click Next then click Change connection settings. 7. Select the Security tab then click Settings. 8. Tick the box labelled Connect to these servers and type radius.ad.kent.ac.uk;radius2.ad.kent.ac.uk (in the box below). 9. In the Trusted Root Certification Authorities window tick GlobalSign Root CA. Click OK then click Advanced Settings. 10. Tick Specify authentication mode and select User authentication. 11. Click OK/Close as prompted. You are now ready to connect. To connect 1. Click the wireless signal icon (bottom right). Select eduroam and press Connect. 2. To log in, enter your Kent IT account username added (eg, for username abc1, enter Windows 7 / Vista (laptops, PCs) 1. Click Start > Control Panel > Network and Internet (Can t see it? Search for Network and Internet in the start menu search box). 2. Click Network and Sharing Center, Manage Wireless Networks. 3. Click the Add button and click Manually create a network profile: in the Network name box type eduroam from the Security type drop-down list select WPA2-Enterprise set Encryption type to AES and tick the Start this connection automatically box all other settings should remain as they are. Click Next (bottom of the screen). 7

8 4. Click Change connection settings: tick the Connect automatically when this network is in range box untick Connect to a more preferred network if available, and Connect even if the network is not broadcasting. 5. Click the Security tab: set Security type to WPA2-Enterprise set Encryption type to AES set Choose a network authentication method to Protected EAP (PEAP) Windows 7: untick Remember my credentials for this connection each time I m logged on Windows Vista: untick Cache user information for subsequent connections to this network. 6. Click the Settings button: tick Validate server certificate and Connect to these servers, and type radius.ad.kent.ac.uk;radius2.ad.kent.ac.uk in the box below scroll to the Trusted Root Certification Authorities list, and tick GlobalSign Root CA. If there is more than one option, tick them all. If you don t see any, contact us (see the last page). click Configure, untick Automatically use my Windows logon name and password (and domain). Click OK and then: Windows 7: click Close. Click Additional information is required to connect... (bottom right) Windows Vista: click Connect to... and click eduroam from the available networks, then Connect and click Enter/select additional logon information. 7. Click the message Additional information is required to connect in the bottom right of your screen. To connect To log in enter your Kent IT account username added (eg, for username abc1, enter Next time you connect: if you see Additional information is required to connect... click the message to log in. Mac OS X 10.8 and above (laptops, PCs) 1. Open the AirPort menu and select eduroam. If it s not listed, select Join other network, type eduroam as the network name and select WPA2 Enterprise in the security field. 2. To log in enter your IT account details in this format: (eg: for username abc1, enter 3. If prompted to accept a GlobalSign Root CA certificate, check that radius.ad.kent.ac.uk or radius2.ad.kent.ac.uk is listed on the certificate before accepting it. If automatic set up doesn t work, try turning the Airport off and on again (via the AirPort menu). 8

9 WiFi troubleshooting How s your WiFi signal? If your connection appears to keep dropping off: check in your WiFi settings that you to your username, and entered your password correctly. If it s still poor, try turning WiFi off and on again a few seconds later. This often fixes the problem. Let us know if your signal is consistently poor in a particular spot, and we ll investigate. Now you re connected Available on the Kent network Student guide Your one-stop shop to access , the Student Data System (SDS), Moodle, Library resources and lots more: Hello Library and IT! Everything you need to get started with essential IT and Library resources: Library e-resources The Library services website is a gateway to a huge number of online resources that the University subscribes to, making them free for you to access. On demand TV Many on demand TV services are free, although you may need a TV licence. Box of Broadcasts is a TV/radio recording service for academic use with a large repository of programmes and films. Search for Box of broadcasts on the Kent website and log in with your Kent IT account details. Stay safe online Tips and resources to help you use the internet safely and to protect yourself and your devices: 9

10 Terms and conditions IT regulations By using your IT account, you agree to abide by: Regulations for the use of Information Technology (IT) facilities at the University of Kent. Regulations for the use of computers and mobile devices not owned and/or managed by the University and connected to the network. File sharing: peer-to-peer (P2P) software users You are advised to remove or disable P2P software before connecting to the Kent network. More details about the issue are online: search the Kent website for peer to peer. Removing software Windows Windows 8 / Windows 10: go to the bottom left corner of the screen and right click to bring up the Start Context menu. Click Programs and Features. Windows 7: click Start (bottom left) > Control Panel (or Settings > Control Panel). Double-click on Programs > Uninstall a program. Windows Vista: click Start (bottom left) > Control Panel (or Settings > Control Panel). Double-click the Programs and Features icon. Mac OS X To remove a program drag it to the trash can icon on the dock. Help and support Contact or visit us ( ) 4999 UKCLibraryIT IT & Library Support Desk, Templeman Library, Floor 1 West Support desk opening hours vary throughout the year and are updated online: 10

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