NOVUS. for Demand Response. Thinking in 360 Degrees. Making it Happen.

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1 NOVUS for Demand Response Thinking in 360 Degrees. Making it Happen.

2 for Demand Response Increased Efficiencies, Increased Productivity. From call taking to dispatching, Web-enabled, browser-based NOVUS is an easy-to-use solution designed to help you manage the unique needs of your demand response transportation organization. THE MAIN MODULES Client Registration Trip Booking & Administration Vehicle Management Driver Management Real-Time & Batch Scheduling Real-Time Dispatching Mapping & Street Management Reporting Module Billing Management And much, much, more YOU MIGHT EVEN SAY IT S GIFTED Get it right the first time with NOVUS for Demand Response. Our intelligent and flexible algorithm helps you create the perfect balance between customer service and productivity levels that s right for your operation. Ensure pinpoint accuracy of scheduling solutions with flexible mapping Properly utilize mixed fleet vehicle capacities Set driver speeds based on area familiarity Update daily schedule based on AVL data We have gone from 1.3 passengers to 1.9 passengers per hour through the efficiencies gained by using NOVUS. This system has tightened up our scheduling process increasing our ridership. Transit Services Administrator, Town of Oro Valley

3 for Demand Response Growing with You. We ve Got You Covered. Your solution should grow with you. NOVUS for Demand Response can be enhanced with a number of affordable extensions that further enhance your ability to increase productivity and save time. Mobile computing and AVL-use an MDT or a BlackBerry or even a phone! Interactive Voice Response (IVR) Online trip booking Call-out Reminders Why be satisfied with lacklustre customer support programs and limited availability? No other solution provider comes close to our all-inclusive Customer Care program. Yes, even upgrades are included! Trapeze Customer Care is here for you 24 hours a day, 7 days a week, 365 days a year. (And 366 days a year in a leap year.) Our Customer Care program includes: Comprehensive online support portal with knowledge base Monthly online training sessions Remote diagnostics Dedicated User Conference bringing together product experts and users And much, much, much more

4 Thinking in 360 Degrees. Making it Happen. NO TWO TRANSPORTATION ORGANIZATIONS ARE ALIKE You wouldn t put a square peg in a round hole, so why be satisfied with a solution that forces you to do so? We understand that no two transportation organizations are alike. This is why we made sure NOVUS for Demand Response can accommodate unique transportation models and unique business models. Door-to-Door Flexible Routing Flag Stops Volunteer Management Coordinated Transportation State-wide Models Rural Models Urban Models NOVUS is a great system that is fast and easy to manage. Dispatcher, Fort Smith Public Transit

5 for Demand Response Designed by Users, made for Users. Designed by users, made for users, NOVUS for Demand Response is not only user-intuitive, it is also extremely flexible. Uncluttered and easy to use default screens help ensure successful training. The out-of-the-box configuration can be easily modified to help make users jobs more efficient. You can even customize and tailor screens to meet your specific operational needs. Simply put, NOVUS works the way you work.

6 Thinking in 360 Degrees. Making it Happen. Is your software solution experienced? As a third-generation product from Trapeze, NOVUS is based on years of experience in delivering top-notch demand response solutions that give you the power to do your job quickly and efficiently, and in real-time. Scheduling tools are designed to balance customer service with the maximum productivity possible. The result? Increased efficiencies and increased productivity. Trapeze has an excellent customer care department that has been exceptionally helpful and timely with answering any issues. MATP Coordinator, Northumberland County Transportation Department EASY, AFFORDABLE IT INFRASTRUCTURE A true browser-based system, NOVUS for Demand Response means less time spent managing your IT infrastructure and more time delivering quality services to your passengers. Accessed on-demand over the Internet NOVUS can provide secure access to remote offices, organizations & employees making it ideal for regional or state wide implementations. If you want, we can even host the solution for you.

7 Currently, KDOT contracts with almost providers (the most of any state). We are currently moving to a regional transit approach which will reduce the amount of providers and allow for individuals in the rural areas of Kansas to travel over longer distances, which is so necessary as many services are moving out of small towns. In order for our regional transit approach to work, we must have one call dispatching. We have chosen to work with Trapeze, and use their NOVUS product. We have been extremely happy with the quality of the product, but more so with the exceptional customer service and training provided by the Trapeze staff. Currently, we have two locations operating on NOVUS with an additional four locations by early We are hoping that, in the next 3-4 years, the entire rural area of Kansas will be covered by NOVUS dispatching software at regional one call dispatching centers. Thinking in 360 Degrees. Making it Happen. GET A CLEAR PICTURE Accurate reporting is critical. NOVUS for Demand Response provides you with accurate and meaningful statistics every time. Flexibly output your reports in a variety of formats Quickly and easily create ad-hoc reports and queries Public Transit Manager, Kansas Department of Transportation

8 for Demand Response Trapeze Group: Trapeze Group supplies reliable, scalable and innovative solutions for the rail and road transport sector. Hundreds of private and public organizations in Europe, North America and Asia-Pacific have selected software solutions from the Trapeze Group in order to improve and broaden the efficiency, quality and scope of their transport solutions, thus enabling them to provide their customers with even more services in a more reliable and cost-effective manner. info@trapezegroup.com US UK Denmark Germany Australia Canada Copyright 2010 Trapeze Software, Inc., its subsidiaries and affiliates. All rights reserved. Any trademarks or registered trademarks mentioned herein are the property of their respective owners.