SOLUTION COMMUNICATIONS

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1 SOLUTION COMMUNICATIONS Infrastructure Management

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3 Your Complete communications Solution Perhaps more than any other high-technology sector, the communications industry is experiencing unprecedented technological evolution, fierce competition, and demands for service reliability. Many companies compete for telephone, Internet, and entertainment business, including the bundling of multiple services, add-on options, and the rapidly changing wireless environment. The industry requires powerful technology to sufficiently support the growing and changing infrastructure. Utility companies also need to manage fiber for internal communications and additional entertainment and communication services for their customers. Fiber optic networks are expanding exponentially because of the high demand for data services, both residential and commercial, and the new backhaul of wireless services from cell towers. 1

4 Tools for design, management, monitoring, maintenance, and analysis of the facilities allow you to rapidly make intelligent decisions. Intergraph s automated solutions for managing the geospatial communications network infrastructure help communications companies address these challenges. Adjunct technologies and applications, such as field engineering, mobile workforce management (MWFM), enterprise integration, and management of non-communications assets, complete the Intergraph offering for a truly enterprisewide communications solution. Challenges The ability to spatially inventory and manage all network components is essential to companies striving to stay competitive and vital. To achieve these goals, organizations must successfully address: Cost containment Integration of legacy and new systems Rapid design and deployment of the latest technologies/services Business process improvement Customer retention Expansion into new service opportunities and territories A geospatial infrastructure management system for communications can easily result in significant record management labor cost savings of up to 50 percent, provide the opportunity to eliminate redundant or duplicate processes, and refine workflows that span multiple business units. Better processes help you improve operating efficiencies and customer service levels. Integration with other corporate systems such as customer information systems, work management systems, enterprise resource management systems, and

5 financial systems results in further labor and operating savings, as well as the ability to be more responsive to customers, providing further tangible cost justification and strategic benefits. Key Applications Communications Design and Asset Management Intergraph s solution supports the planning, engineering design, analysis, and maintenance of the outside plant (OSP) facility network with modeling for civil, fiber, copper, and equipment components, and accommodates the connectivity of the complete network from any terminating device to the inside plant (ISP) termination. Going beyond traditional geographic information systems (GIS), Intergraph s solution delivers an explicit connected network model of the utility infrastructure you can integrate with other corporate systems for true enterprise data-sharing. Intergraph facilitates key business processes, such as work order design and execution, mapping, asset records management, and maintenance records of the entire system. As job work requests come in for service provisioning, network extensions, or other changes or maintenance, engineers update the geospatial network model with modifications. You can attribute network facilities as desired, including the association of compatible units. You can also validate all edits using the customer s business rules and generate work prints, bill of materials, and cost estimates to support the physical network changes. Fiber Design and Asset Management While similar to traditional telecommunications network management, this application focuses on the management of fiber-specific assets, adding new components such as passive optical network (PON) devices that provide a variety of FTTx (Fiber to the Home) configurations. It also introduces process improvements through integration with circuit provisioning systems for mapping services and customers together on the network. This application focuses on inventory and connectivity of the complete fiber network. Fiber management supports traditional fiber transport, point-to-point networks, fiber rings, and FTTx networks. Field Automation For network repairs, modifications, and extensions, Intergraph s Field Automation capabilities allow you to dispatch field crews with corresponding job information. Field crews use these mobile tools to trace networks and locate faults, validate the physical network model to the digital network model, capture inspection/status information about field equipment, and capture redlines against the digital network model representing as-built changes. After a job is completed in the field, inspection/ status information or as-built redline data is returned to the network engineer. The geospatial network model updates any as-built changes and posts the job to a master database. With advances in communications and more compact and rugged hardware, Intergraph s mobile solution takes enterprise information on a roundtrip, providing one application in the truck that empowers your field force with tools to manage any type of work, to access real-time data in connected mode, and to operate in disconnected mode with queued updates when appropriate. Intergraph s Field Automation is uniquely designed to include MWFM, providing field personnel with one solution in the truck that manages field work and also enables them to dispatch or reassign work and trouble crews. 3

6 Image Management Imagery is often used during network maintenance and field engineering operations to help understand the location and characteristics of the physical network. Intergraph supports your needs for large volumes of imagery (high resolution, large coverage, multiple-time snapshots) with a high-performance image management and retrieval system for improved productivity and quick access to imagery. Landbase Management Intergraph also provides landbase information and management to better locate the physical network. In addition, you can use the landbase and parcels to integrate customer information, plan additions and upgrades, and as a basis for making observed changes in the field back to the central database. Enterprise Distribution Intergraph provides you with the tools you need to ensure proper distribution of the most recent information on the physical network and its attributes. These include desktop viewing and analysis tools linked to the central corporate database, as well as Internet and intranet portals that include dashboard and executive business intelligence information. Extended ApplicationS Mobile Workforce Management In addition to mobilizing access to critical business applications while in the field, there is a growing trend by organizations to integrate MWFM for more effective field work. MWFM supports your appointment scheduling and crew workload scheduling and optimizes assignments to crews to minimize your service costs. It provides you with tools to create scheduled events and offers standard interfaces for accepting customer appointments from an external system, such as the customer information system (CIS). The software also ensures resources will be available to meet scheduled appointments by returning schedule conflicts and available appointment times back to the CIS. Our application combines interactive mapping with dispatching and monitoring functions. The map display interacts with the information entry display so all available information received for service calls is accessible and visible. This helps you dispatch service orders effectively, monitor crews, and control the operations of all service vehicles. MWFM supports mobile devices for field personnel and in vehicles. Technicians receive work automatically and update the status of work on their mobile data terminals (MDTs). Two key features make the mobile solution unique mapping and configurability. Intergraph s MWFM product provides features such as streetlevel routing, street and facility query, and even in-vehicle navigation. The system is highly configurable, eliminating the need for custom programming. Enterprise Web Portal Utilities and communications companies need access to not only the infrastructure information, but also the ability to integrate the geospatial information with a variety of other data types to support decision-making and reporting requirements, both internally and externally. Intelligence solutions provide your employees, customers, and the public with fast and easy 4

7 access to the integrated data within a geospatial context. Because web technology has evolved from posting static company information to becoming a powerful business platform, Intergraph s Enterprise Web Portal has emerged as the principal interface for content to executives, employees, and customers through a user-friendly format. It provides real-time access to multiple data stores, both on the Internet and on internal servers; direct access to the communications infrastructure data and land base information; and can include current information on inspections, service interruptions, and any number of reports. It s also an executive dashboard you can use for reporting, spatial analysis, and decision support functions. You can also control access according to the intended audience.the solution is a truly vendor-independent analysis tool, as it works with data from a variety of sources, including: Intergraph s infrastructure management systems Data formats from traditional GIS vendors Commercial database formats from Oracle, Microsoft, and others Design files from computer-aided design packages Data in OpenGIS (OGIS) format, Web services, and more The idea behind the solution is straightforward provide real-time access to disparate data sources online and equip you with geospatial query, analysis, and visualization tools. With these tools, you can interrogate, analyze, assess, and formulate decisions in support of core business objectives, such as emergency management, critical infrastructure protection, economic development, and more. Any user equipped with a standard web browser can accomplish these tasks and more without specialized training. Koninklijke KPN, The Netherlands KPN, incorporated in 1989, provides telephone, Internet, and data and television services to personal customers in the Netherlands, as well as mobile services in Germany, Belgium, and Western Europe. Serving more than 35 million customers, KPN has integrated more than ten disparate legacy systems into a state-of-the-art system built around Intergraph technology. With more than 25,000 employees and posting revenues of EUR 12.6bn in 2007, KPN has relied on Intergraph solutions for the geographical registration of its network infrastructure since December The company upgraded to Intergraph s G/Technology software after an intensive request for proposal (RFP) process to assist with the integration of its geofacilities management. KPN is listed on the Amsterdam, New York, London, and Frankfurt stock exchanges. It has relied on Intergraph solutions for the geographical registration of its network infrastructure. 5

8 6 Asset Management Interfaces Many organizations employ asset management systems to maintain inventories of their communications network systems. Intergraph s asset management interfaces allow you to easily see the location of assets and answer geospatial queries in conjunction with asset queries for job planning and decision-support activities. Work Management Interfaces This application gives you interfaces to work management systems, allowing you to facilitate job management integration with geospatial data models. Using these interfaces, you can generate maps, see network status/conditions, and access other information related to the network model to assist in completing the work. Critical Infrastructure Protection World events have focused our attention and concern on security. Governments, public safety agencies, utilities, and others work tirelessly to assess the vulnerabilities of our national critical infrastructure, evaluate these vulnerabilities, and coordinate with other government and private entities to ensure the most effective response. Successfully managing and securing critical infrastructure and responding to large-scale natural or manmade incidents presents enormous challenges, whether an organization is a government agency, a large corporation, or a private entity. Each demands similar results efficient operations, good business practices, and improved visibility and management of all resources. Intergraph s geospatially powered incident management solutions improve communications companies responsiveness and resiliency in the face of such threats. Our security solutions integrate real-time information from a variety of sources, such as camera surveillance, alarms, radios, and sensors to improve situational awareness into a centralized commandand-control environment for security and other operations. In addition to providing critical infrastructure protection for the communications facilities themselves, Intergraph s solutions also play a key role in managing the communication infrastructure of security systems for utilities, governments, and other organizations engaged in monitoring security. The Intergraph Difference Intergraph is a recognized leader specializing in infrastructure management solutions for utilities and integration of engineering and operations with asset management, delivering productivity savings of up to 50 percent. The Intergraph communications infrastructure management solution not only provides significant advantages to operators and engineers, but can also become an integral part of the enterprise IT system through the following features: Truly open Our solution stores all geometry, the communications network facility model, business rules validation, and transaction management in Oracle, an open, standard relational database. high-performance Intergraph takes advantage of innovative memory management and a dynamic display cache (DDC) for rapid data access and display. Intergraph developed DDC technology to meet public safety response requirements worldwide. Hundreds of customers around the globe deploy the DDC technology where location displays must be presented to the user within one second from the time a call is received. Scalable You can scale our solution to

9 support large databases and a large number of users distributed throughout your organization. Configuation and commercial off-theshelf-based This parameter-driven (not API-driven) solution will allow you to take advantage of product and technology enhancements more readily. With more than 600 utility and communications customers in more than 60 countries, coupled with more than 40 years of experience in the utilities and communications industry, Intergraph is your single source for infrastructure management solutions and support.

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11 About intergraph Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph s industry-specific software to organize vast amounts of data to make processes and infrastructure better, safer and smarter. The company s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world. Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction, operation and data management of plants, ships and offshore facilities. Intergraph SG&I provides geospatially powered solutions, including ERDAS technologies, to the public safety and security, defense and intelligence, government, transportation, photogrammetry, and utilities and communications industries. Intergraph Government Solutions (IGS) is a wholly owned subsidiary of Intergraph Corporation responsible for the SG&I U.S. federal and classified business. Intergraph is a wholly owned subsidiary of Hexagon AB, (Nordic exchange: HEXA B) and (Swiss exchange: HEXN). For more information, visit and 9

12 Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation. Microsoft is a registered trademark of Microsoft Corporation. Other brands and product names are trademarks of their respective owners. Intergraph believes the information in this publication is accurate as of its publication date. Such information is subject to change without notice Intergraph Corporation 12/11 UAC-US-0011C-ENG

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