Patient Safety in Practice

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1 The Danish HOPE exchange programme 2013 Layout: Kommunikation, Aarhus Universitetshospital AC0313SJ Patient Safety in Practice How to manage risks to patient safety and quality in European healthcare

2 Welcome to the Danish HOPE exchange programme! Dear participant On behalf of the Danish HOPE organisation we warmly welcome you to the Danish HOPE exchange programme. We will do our very best to make your stay in Denmark rewarding both professionally and personally. The HOPE exchange is a multi professional programme. It is targeted at professionals who are directly or indirectly involved in the performance of European healthcare services. We aim at giving you an in-depth understanding of Danish healthcare. This includes both a top down presentation of the Danish healthcare system and a practical tour around the country with visits at hospital departments, national and regional administrations, primary care institutions e.g. You will be participating with professionals from a number of other European countries. In this way you will also get insight into the organisation of healthcare services in other European countries. We hope that you will benefit from and contribute to this sharing of experiences and best practices in the management of healthcare services. In this way you will contribute to tomorrow s best practice in healthcare we call this next practice. Yours sincerely Eva Weinreich-Jensen HOPE Governor Danish Regions 2 Allan Tambo Christiansen Danish HOPE national coordinator Central Denmark Region 3

3 Highlights of the Danish HOPE exchange programme Denmark with indication of region boundaries Host hospitals 2013 (12 May) Informal dinner with national coordinator (optional) We meet at 6.30 pm in the hotel lobby May General introduction The Danish healthcare system first two days in Copenhagen. North Denmark Region May Programme at the first hospital In smaller teams professionals visit different hospitals 27 May Joint meeting Programme at The Danish Institute for Quality and Accreditation in Healthcare in the city of Aarhus Central Denmark Region Regional Hospital Central Jutland, Viborg Regional Hospital Randers Regional Hospital Aarhus University Hospital Initial preparation for the HOPE Agora in The Netherlands. Nordsjællands Hospital, North Zealand 28 May-5 Jun Programme at the second hospital In new teams professionals visit other hospitals. Capital Region of Denmark Rigshospitalet (Copenhagen) 6-7 June Joint meeting and end of the Danish programme Preparation for the HOPE Agora in The Netherlands Evaluation of the Danish programme. Hospital Lillebaelt, Kolding Region of Southern Denmark Region Zealand The Hospitals Naestved, Slagelse and Ringsted, Region Zealand June HOPE Agora in The Hague, The Netherlands. 4 5

4 13-14 May May General introduction to the Danish healthcare system We have made hotel reservations for all participants from Sunday 12 May until Tuesday 14 May at: Hotel Wakeup Copenhagen Carsten Nieburhs Gade 11 DK-1560 Copenhagen Tel: Highlights of the two-day introduction The Ministry of Health Danish Regions (the interest organisation for the five regions in Denmark) Danish Health and Medicines Authority Danish Society for Patient Safety Walking and talking in Copenhagen Welcome dinner at Danish Regions 13 May Venue: Danish Regions Dampfærgevej 22 DK-2100 Copenhagen Ø Detailed programme will be forwarded by the national coordinator. Participants: HOPE participants and Danish local host coordinators 14 May around 4 pm travel to the first hospital. Host coordinators will make travel arrangements. Programme at the first hospital Programmes from each hospital will be forwarded by the local host coordinators. Nordsjællands Hospital, North Zealand Responsible: Host coordinator Ms. Birthe Oest Larsen Participants: Ms. Charlotte Tijssen (The Netherlands) and Ms. Mohita Devi Mungur (United Kingdom). Rigshospitalet (Copenhagen) Responsible: Host coordinator Ms. Dorthe Degnegaard Participants: Mr. Dave Allegaert (Belgium), Mr. Jan-Hendrik Lampart (Germany), Mr. Raúl Mallaina García (Spain), Ms. Stella Illioudi (Greece). The Hospitals Næstved, Slagelse and Ringsted, Region Zealand Responsible: Host coordinator Ms. Stina Madsen Participants: Ms. Carla Matos (Portugal), Ms. Katja Laitila (Finland), Christian Axiak (Malta) Hospital Lillebaelt, Kolding Responsible: Host coordinator Ms. Edel Kirketerp Participants: Ms. Astrid Erbsen (Switzerland), Ms. Laure Tharel (France), Ms. Petra Pasterk (Austria). Professionals stay overnight until 27 May and then travel to Aarhus by train. Local host coordinators will make travel arrangements. 6 7

5 27 May 28 May - 5 June Joint meeting at IKAS Danish Institute for Quality and Accreditation in Healthcare Venue: IKAS, Danish Institute for Quality and Accreditation in Healthcare Olof Palmes Allé 13, 1. th. DK-8200 Aarhus N. About IKAS IKAS was established in The initial purpose of the organisation was to develop a joint Danish model for quality in healthcare. Today, IKAS develops plans and manages the Danish Healthcare Quality Programme Welcome & coffee Lectures by consultants from IKAS Lunch Photos of all participants Preparation for the HOPE Agora in The Hague Goodbye and travel to second hospital. Professionals travel to the second hospital. Local host coordinators will make travel arrangements. Programme at the second hospital Programmes from each hospital will be forwarded by the local host coordinators. Regional Hospital Central Jutland, Viborg Regional Hospital Responsible: Ms. Marianne Toppenberg Participants: Ms. Mohita Devi Mungur (United Kingdom), Ms. Petra Pasterk (Austria) and Christian Axiah (Malta) Randers Regional Hospital Responsible: Ms. Inger Marie Jaillet Participants: Mr. Dave Allegaert (Belgium), Ms. Carla Matos (Portugal, Ms. Katja Laitila (Finland). Aarhus University Hospital Responsible: Ms. Louise Aagaard Kristensen Participants: Ms. Charlotte Tijssen (The Netherlands), Mr. Jan-Hendrik Lampart (Germany), Mr. Raúl Mallaina García (Spain), Ms. Stella Illioudi (Greece), Ms. Astrid Erbsen (Switzerland), Ms. Laure Tharel (France). Professionals stay overnight until 6 June and then travel to Copenhagen by train. Local host coordinators will make travel arrangements. 8 9

6 6-7 June June Joint meeting in Copenhagen We have made reservations at Hotel Wakeup Copenhagen from Thursday 6 June until Friday 7 june. Venue: Danish Regions Dampfærgevej 22 DK-2100 Copenhagen Ø Thursday 6 June Lunch Preparation of the presentation for the HOPE Agora in The Hague End of today s programme. Sandwiches and refreshments will be available. Friday 7 June Preparation of the presentation for the HOPE Agora in The Hague Evaluation of the Danish Programme together with host coordinators Lunch Preparation of the meeting with the local politicians Meet the local politicians (from the regional councils) for an important discussion on aspects of the danish healthcaresystem End of the official Danish programme. HOPE Agora in The Hague Preliminary Programme Please keep updated at NH Hotels, The Hague Prinses Margrietplantsoen 100 NL-2595 BR Den Haag Tel.: Monday 10 June Venue: MCH Westeinde hospital Arrival - Check-in from Possibility for the participants to finalise their presentations. PowerPoint files must be handed over to national coordinators by Welcome drinks and dinner. Tuesday 11 June Venue: World Forum, The Hague. Conference theme: Patient Safety in Practice. Wednesday 12 June Venue: MCH Westeinde hospital Evaluation conference of the HOPE Exchange Programme Goodbye drinks and dinner

7 Participants The Danish HOPE exchange programme 2013 Ms. Astrid Erbsen, PhD in Economics Head of strategy Management/ Risk manager University Hospital Basel Switzerland Ms. Carla Matos, RN Specialist Nurse Hospital Cuf Infante Santo Portugal Ms. Charlotte Tijssen Radiotherapy Technician Isala Klinieken Zwolle The Netherlands Mr. Dave Allegaert, RN Quality Consultant Az Groeninge Kortrijk Belgium 12 13

8 Mr. Jan-Hendrik Lampart, MA Assistant of the CEO Stiftungsklinikum Mittelrhein GmbH Germany Ms. Petra Pasterk, master of nursing science Intensive care nurse General Hospital Vienna Austria Ms. Katja Laitila, RN Head Nurse Central Finland Hospital Finland Mr. Raúl Mallaína García, MD Physician, Medical Director Instituto Social de la Marina Madrid Spain, Ms. Laure Tharel, MSc Human Resources Director Paris West Side University Hospitals France Ms. Stella Ilioudi, MSc Project manager Finance Department General Hospital of Trikala Greece Ms. Mohita Devi Mungur, RN Ward Sister The Heart Hospital, London United Kingdom Christian Axiak, MSc RIS PACS Manager Mater Dei Hospital Malta 14 15

9 Host hospitals and coordinators The Danish HOPE exchange programme 2013 Nordsjællands Hospital, North Zealand Ms. Birthe Oest Larsen, MSc in Psychology Management Consultant Department of HR Development Rigshospitalet (Copenhagen) Ms. Dorthe Degnegaard, MSc in Psychology Management Consultant, Department for Innovation and Develoment Hospital Lillebaelt Kolding Ms. Edel Kirketerp, RN Head Nurse Paediatric Clinic Randers Regional Hospital Ms. Inger Marie Jaillet, RN Head of Quality Management 16 17

10 Aarhus University Hospital Ms. Louise Aaagaard Kristensen, MA Organisation Consultant Department of Human Ressources Central Denmark Region Aarhus University Hospital Mr. Allan Tambo Christiansen, MA HOPE national coordinator / Innovation Manager / Regional Hospital Central Jutland, Viborg Regional Hospital Ms. Marianne Toppenberg, RN Development Nurse Medical department The Hospitals Naestved, Slagelse and Ringsted, Region Zealand Ms. Stina Madsen, RN Department Nurse Maternity Ward A special thanks to our host hospitals: Nordsjællands Hospital, North Zealand Rigshospitalet (Copenhagen) The Hospitals Naestved, Slagelse and Ringsted, Region Zealand Hospital Lillebaelt, Kolding Randers Regional Hospital Regional Hospital Central Jutland, Viborg Regional Hospital Aarhus University Hospital. See also: Danish Regions Ms. Eva M. Weinreich-Jensen, MSc Senior advisor at Danish Regions HOPE Governor 18 19

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