1 Islam kamal saad El-baz OVERVIEW Dual CCIE (collaboration and data center), Senior Support & Implementation engineer with over 8 years of experience in implementing and supporting Routing and switching, Data Centers switches,wireless,iptv,video Portal,DMS,VOIP, IPT Telephony system, Contact Center solutions (IPCCE/UCCE), Cisco Telepresence (Video Conferencing solutions) beside proven experience in network design. Personal data Date of birthday: 30/6/1986. Nationality : Egyptian. Marital status : Married. Military status :completed. CONTACT INFORMATION Address :Al-Oroba, Riyadh, Saudi Arabia. Mobile : CERTIFICATIONS CCIE: Cisco Certified Internetwork Expert "Collaboration and Data Center" lab pass license # MCSA: Microsoft Certified System Administrator. MCSE: Microsoft Certified System Engineer. CCNA :Cisco Certified Network Associate.
2 CCNP :Cisco Certified Network Professional. CCIP : Cisco Certified Internet Professional. CCVP : Cisco Verified Voice Professional. CCIE: Cisco certified internet expert (routing and switching) written. CCNA SECURITY: Cisco certified network associate security. JNCIA : Juniper Network internet associate. HCDA: Huawei Certification Datacom Associate. HCDP: Huawei Certification Datacom Professional. CCNA Data Center. Implementing Cisco Video Network Devices. Advanced Collaboration Architecture Field Engineer Exam. DIUCUCS:Designing and Implementing Cisco Unified Communications on Unified Computing Systems Specialist. CCDA: Cisco Certified Design Associate. Appspace 5.0 network engineer. Appspace 5.0 Desginer engineer. Cisco Show and share network engineer. COURSES CCVP Cisco Certified Voice Professional (All track in New Horizons) CCIP Cisco Certified Internet Professional (New Horizons) " Private Class" CCNP Cisco Certified Network Professional (New Horizons) " Private Class" CSE Cisco Sales Expert (Self Study).
3 Operating Systems Linux & windows2000 & windows Communication Courses (GSM, GPRS, UMTS). CCSP : ASA 5500, IPS, NAC,CAS,CS-MARS and security for routers and switches "Global knowledge". CUC: Cisco unity call manger. CUPC: Cisco unified presence call manger. UCCX: Unified Communications Contact Center Express Implementation Vmware install,configure and manage. Huawei Courses (routing, switching and IP telephony). FTTX: Fiber Technologies (AON & GPON). Appspace nexus on demand for Digital Signage: Onsite training Fastlane. Cisco show and share v5.3: Onsite training Fastlane. Cisco Digital Manager V5.3: Onsite training Fastlane. Cisco ECDS : Onsite training Fastlane. Data Center: N7K, N5K, N2K, UCS servers, Blade servers. Cisco Systems. EDUCATION Mansoura University, Faculty of Engineering, B.SC Electronics Department, Computers and System. Degree: Good (70%). TRAINNING IT Company, Cairo. TE-Data, Cairo. Orascom Telecom.
4 New Horizons. Ministry of telecom. Global knowledge. Huawei Smart Village. Cisco systems. EXPERIENCE Work as network engineer for more than 7 years:- Work as instructor Harvest Center: instructor -part time. Origin IBM: instructor part time. New horizons Center: instructor part time. CCIE (Fast Lane): Instructor part time. YAT: Instructor Part time. Companies List:- 1- Jeraisy (JCCS) KSA (Cisco golden Partner) From 8/2012 till now. Title: Senior Cisco Network solutions. Responsible for:- 1- Help customers for any existing problems. 2- Manage tasks between my team. 3- Help my junior colleagues during implementation. 4- Design Cisco IP telephony solutions based on SRND. 5- Install and configure new Cisco technologies. 6- Do labs and demos to help customers.
5 7- Do presentations for team as knowledge transfer. Projects:- 1- Saudi Customs (implement,configure 10 sites with (CUCM v 8.X,and Cisco unity v8). Gatekeeper implementation to allow call routing between Saudi Customs branches all over saudi Arabia. Remote support for Cisco devices, and troubleshooting for hard problems which customer face. 2- NGHA (Phase 1 installtion, configuration CUCM cluster, Integration between CUCM v 8.6 and CUC v 8.6, integration between CUC v 8.6 and Microsoft outlook, integration between CUCM and Ericsson PBX using 2 X E1, configure 50 FXO for outgoing calls using MGCP, troubleshooting). Phase2 Implementing and design Cisco 5 server UCS with 10 VM workstations to upgrade the old slution using the following (7 X CUCM " for users,2 X CUBE, 2 X CUC and 1 X CUP) using backup config from CUCM v NGHA Al-Hasa (Install Cisco call manger v 9.1 & Cisco unity connection on Cisco UCS servers, enable all features, enable Cisco jabber on iphone, Android and P.Cs, integrates with STC provider using SIP trunk). 4- MCI (Upgrade and migration from MCS to UCS CUCM v7.x to v 8.6, upgrade Cisco IPphones firmwares, upgrade ITSP integration from E1 to SIP Trunk,configure backup configuration with schedule). 5- ABB (Cisco Telepresence,TCS server, SX20 for 5 branches). 6- NWC (design for 60 sites integration through WAN and configure IP telephony intercluster between two CUCMs). Install and configure Cisco IP telephony cluster with voice mail for 300 users and enable SIP trunk for incoming and outgoing calls. Do inter cluster between 4 locations all over KSA. 7- KFMC "KIng Fahd Medical City". A- configure,install 60 stack switches all over KFMC hospitals, with existing Cisco Distribution switches 6500.Install module for N7K Core.Install and configure Cisco 2 X 2K as FEX module with Cisco N7K. B- IPTV solution Cisco DCM 9900 Head end, Enable input frequencies for input channels, enable multicast for outgoing channels, decrypt encrypted channels, enable multicast for outgoing channels, decrypt encrypted channels using smart card. Enable VRF on Cisco N7K and configure a RP to allow multicast from my DCM to all hospitals C- Cisco Show and share video portal internal to allow end users show videos, educations, entertainments,etc.integrate with IPTV, enable Live events which come out of Cisco AS7100 HD & Cisco AS5100 SD, enable categorization, manage groups, enable mobile applications, etc..
6 Confgiure streaming servers as Wowza, Adobe flash media servers. D- Integrate between Cisco MXE 3500 cluster of 5 Cisco MXE v 3.3 to transcode uploading videos from Cisco show and share. E- External Cisco show and share to allow external users to display videos throughinternet. F- Appspace digital signage for 300 DMPs 4310 & 4400 to upload and display contents,mange contents, add permissions, enable scheduling and integrates with IPTV & live events which come out of Cisco AS7100&. G- Cisco ECDS (CDSM, Service routers, service engines, service Acquisition) to handle hundreds of requests which hits Orign servers. H- Install and configure new Cisco UCS series ( B, C ) series with Windows server 2012, with new patches. I- Upgrade Cisco SNS, DMM from v to v Saudi electric company (Cisco LMS configuration to monitor 500 Cisco devices all over Saudi Electric network, Cisco IPCC upgrade from v8.6 to v9).implemen and configure 3 X SRST remote sites in additon to configure BGP between remote sites and HQ, and enable DHCP relay. 9- Tiba University (implement Cisco IP telephony cluster solution for 1000 Cisco IP telephones with Cisco unity connection v8.6 between 2 X sites, enable intercluster,all CUCM and CUC features).implement 2 X Cisco core switches 6509, with 50 Stack switches, and Cisco 2900 as Internet gateway. 10- Council of Cooperative Health Insurance (implement SIP trunk between Cisco IP telephony and STC for outgoing calls, Configure CUCM features (Call pick up, park, conference, extension mobility, SNR, etc. ). 11- SEDA Company : Implement Cisco Core switches 4500, Cisco 2960X switches stackable, 2 X Cisco routers, Install Cisco Call manager v 8.6,upgrade CUCM v8.6 to CUCM V 10, and CUC v8.6 tov 10 for 100 users using PCD"Cisco prime collaboration deployment", Cisco ASA 5515, Cisco WLC 2504, Sonicwall UTM 3300, and Sonicwall mail security Royal Comission for Jubail: Consultant network engineer to integrate between Cisco CUBE, and ITSP using SIP for incoming and outgoing calls. 13- Royal Saudi Land Forces: Implement ad design 2 X Cisco ASR 1002, Cisco ASA 5585,
7 Cisco switches 6509, etc... Implement MPLS WAN connection, implement and configure L3 VPN, Implement and configure Multicast over MPLS, Install Cisco Nexus switches "5k, and FEX modules 2K", install VMware VCenter to manage and control 5 hosts. 14- Al-Marai : Install 2X Cisco UCS swerver with 3 VMs "2 X CUCM, 1 X CUC". Install and configure CUBE and integrate with ITSP, integrate between Al-Marai HQ and new branches over VOIP, and enable QOS. 2- HitekNOFAL Company (Cisco Premier Partner) ( ) Title: Product Manger and Cisco post-sales. Responsible for 1- Cisco projects designs, FTTX design projects (OLT and ONTs), Huawei projects designs and implementation of the big projects). 2-Cisco projects "installation, implementation, remote support, and troubleshooting". Projects: 1- AIC "Arabian International Company" project (switching, security and Voice solution (IP telephony call manger v 7 + Voice Mail unity connection v7 + IPCC express + Security ASA 5510) and (WAN and VOIP connection to PSTN) between AIC (Egypt, Saudia, China, India and Jordon). 2- MSAD (Huawei routing solution design). 3- AIC China IP telephony solution implementation (Install and configure 1st Cisco UCS C220 with VMwares for IP telephony call amanger v 7 + Voice Mail unity connection v7, do intercluster between China, KSA and between China and Egypt, integration between CUCM, and E1, configure faxes, outgoing calls, incoming calls and troubleshooting remotely). 4- GMC (Cisco switching system implementation cor switch 4500, and edge switch 2960). 5- Hittite Company (Cisco VOIP system with cisco unity express and interconnection between Egypt and USA branches using SIP trunk design and implementation). 6- Samcrete compound (Huawei VOIP solution design and implementation). 7- Central Bank of Sudan (Upgrade Cisco core network design).
8 8- Paradise compound (FTTX solution and Cisco Wireless solution design). 9- Centro Global (IP call center design and implementation). 10- Shaab Iraq hospital (Cisco switching & Cisco IP telephony design). 11- Khateb and Alami buildings design (Cisco switching and VOIP design). 12- Ground Egyptian Museum (Cisco switching, wireless, VOIP design). 13- Air defense management (Cisco VOIP design). 14- Post office (WAN and VOIP interconnection between Post Office branches and HQ). 15- Asfour Hospital (IP telephony system design). 16- Aslam Hospital (Data network and VOIP design). 17- Others. 3-ACT (Advanced Computer Technology Company) Cisco Golden Partner (2009 till 2011) Title:Network Engineer. Responsible for 1-install, configure Cisco routers, switches, Nexus switches.voice networks. Cisco security, Wireless solutions and Troubleshooting Projects: 1- Carbian world Hotel PROJECT Install and configure (core switch 4503, Cisco router 2801, 6 Cisco switches 2960 and Cisco ASA 5510). 2- Ministery of Agriculture PROJECT Install and configure switching solution (L3 switch 3750, 12 Edge switch 2960, Cisco Call manger express 2821 and ASA 5510). 3- Emak Company PROJECT
9 Install and configure 2 core switches 4507 (HSRP), 12 edge switch MCDR PROJECT Install and configure (2 core switches 6509, 6 edge switches 2960, 2 Nexus switches 7000, 2 Nexus switches 5000 and 2 Nexus switches 2000,cisco contoller4420,cisco call manger 7,Cisco unify 7.0, Cisco presence call manger 7.0 Cisco digital media management, Cisco ASA 5520, Cisco NAC) 1- VSS Configuration between Cisco core switches VPC Configuration between Cisco Nexus switches. 3-integration between Cisco call manager v 7 and Avaya systems Configuration using H cisco unified presence Configuration v7. 5-cisco edge Switches Configuration. 6-Cisco Call manger 7.0 (Publisher and Subscriber) with all features Configuration. 7-cisco wireless controller Install and configure Fex Modules. 5- MRI project Install and configure (Cisco unified call manger 4.2, auto attendant and Cisco gateway 2821 with 8 edge switches). 6- New Brent brokerage Install and configure (Cisco call manger express, IVR, edge switches between 6 branches). 7- Misr Bank Install Cisco works between 500 devices. Troubleshooting many problems. 8- CELTEX
10 Voice solution using juniper technology Integration between Cisco router 1841 and juniper router j2320 and juniper firewall srx Baron Hotel Install and configure Cisco call manager Cluster with cisco unity connection for 500 Cisco IP phones. Other projects.. Part Time:- Work for 6 months as outsource for Equinox Cisco golden partner for Cairo Bank, I was responsible for:- 1- Cisco call manager v7 cluster. 2-Voice gateways. 3-SRST gateways branches 4- troubleshooting many problems over 200 branches over Egypt. 5-LMS management. 6-Cisco N7K, N5K configuration for new VLANs, new ports,etc Open TAC cases for emergeny tasks, after troubleshooting. 4- EGYPT NETWORKING CONSULTANT Company (Cisco premier partner) (2007 to 2009) Title:Senior network engineer. Responsible for Lead routing and switching team configure routers, switches and troubleshoot any problem (for any customer). Security solutions (pix 500 and ASA 5500).
11 Load balancing devices (which is used between different ISPs) as (ASCENLINK). Voice solutions (call manager express, U.C 500 and call managerv 3,4,6,7). Presales ( SETUP meeting with customers and do the suitable design for the customer)using (Microsoft office Visio,dynamic tools program (Cisco site) and software advisor (Cisco site) FAMOUS CUSTOMERS Projects :Egynil (agent for mobinil) (security solutionusing ASA 5510 enable VPN and site to site VPN),SIMENS (Cisco Switching solution interconnection between edge to core using Cisco Distrubtion switches ),SOFTEXcompany ( firewall ASA 5510,vlans), Egyptian gulf bank (HSRP solution),national Oman Bank (add new line and troubleshooting),ideal standard (frame relay solution and other,somabay (configuring VLANs,intervlans and ASA configuration),medicare (switching solution), Fly Koral Blue (switching solution),arma (routing solution),alrwad (security solution ASA 5510),AAA (reset password and troubleshooting),teletech (load balancing between ISPsand firewall),unesco (fix problems of ASA,Ministry Of Housing (VPN SOLUTION),Suez Bank (routing solution). Big projects:- 1- Barclays Bank INSTALL ALL CISCO NETWORK DEVICES AND VOICE NEWORK IN HEADQUATER AND ALL BRANCHES (ROUTERS 7200 series, CORE SWITCHES 6513 seried and 6509, CISCO CALLMANGER V6 Cluster AND VOICE GATEWAYS). In addition to GETVPN SECURITY TECHNOLOGY BETWEEN HEADQUARET AND ALL BRANCHES. 2- ISLAMIC FAISAL BANK Install and configure Cisco Call manger v6 cluster with Cisco unity and SRSTrouters over 60 branches.upgrade THE WAN CONNECTION TO MPLS AND UPGRADE NETWORK TO ROUTERS 2900, 2 CORE SWITCHES AND 4 ASA5510) 5- Arab academy for science and technology company (Alexandria) ( ) Title:Junior network engineer part time. Responsible for
12 Configure routers, switches and access points Monitor (using scanning programs as net flow and operation manager) AWARDS Cisco support Community s spotlight award for Question unanswered. CSC SPOTLIGHT AWARD Questions Answered April Cisco support Community s spotlight award for DOC. CSC SPOTLIGHT AWARD Doc/Video February Arabian Industrial Company for steel structure s award for Cisco IP telephony solution and implementation. 1st CCIE collaboration on Middle East. KFMC award for management and control systems for 1 year. NETWAORKING and HARDWARE SKILLS Routers: High level design & implementation with a wide range of network routers/switches ranging from core network switch/routers to customer edge CPE routers. These cover equipment ranging from Cisco routers (700 series, 800series, 1600 series, 2500s, 3600s, 2800s,1900s,2900s,3900s and 7200s, ASR routers ).This includes the configuration of a broad range of Network Services such as Voice, Service Provider and Enterprise Services. Juniper routers as j-series. ECDS soltuion " expert with Cisco service routers, service engines, and Cisco device management". Switches: Advanced Data Centre Implementations of Access, Distribution and Core Switches, Advanced Implementations of 3750,3850, 3550, 3560,2950,2960,4500,6500 and Nexus switches Series 7000,5000, FEX Modules 2K. Expert on Data Center implementation for VDC,VPC,STP,routing,FEX,fabric path, TV,FCOE,etc. Carrier Services: Detailed knowledge of Service Provider and carrier services implementations utilized by carriers and service providers encompassing several Layer 2 Services including Frame Relay, ATM, PPP, Ethernet etc. Also including several Layer 3
13 Routing Protocols including BGP, OSPF, ISIS, Multicasting and Layer3 MPLS VPNs. This includes detailed understandings, advanced configurations, integration of such services and do labs Wireless: deal with Cisco Aironet 1200 series, b, g Wireless LAN technologies and Cisco wireless LAN controller (2504,5000 series). Voice: deal with Cisco Voice Gateways, Call Manager (v4, v6,v7,v8.x, v9.x,v10.x) CUCME, CUBEs, SME, Cisco Unity Connection for voice mail, Cisco Unified Presence (CUPS), Cisco Unity Express (CUE) and attendant console solutions (Cisco CUEAC). installtion,upgrade and migration from version to version.cisco Servers (MCS, BE 5000, 6000 and UCS) and VoIP Phones, Cisco call manager express modules, Cisco unity connection( v 7,8,9,10), Cisco PCD "prime collaboration deplyment,cisco unity express, meeting place,cisco presence,cube,jabber,cupc, IM&P and Cisco call center.expert for all features which which can be handled by Cisco collaboration systems. Migration from MCS to UCS, upgrades, integrtaion between CUCM, and other PBXs "Ericsson, nortel, Avaya, etc..".voip components including switches, VGs, UC servers and IP phones. Different IPCC Enterprise solution (IPCCE/UCCE) components including Ingress VGs, VXML VGs, CUCM, ICM servers (Router, logger, PG, CTI, CTIOS, CAD, HDS, Webview, CUIC), CVP, IP IVR and Cisco Unified SIP Proxy (CUSP). IPCC Express (IPCCX/UCCX) solution. Voice recording solution such as Qfiniti/Etalk and VPI.Configuring and Troubleshooting for:cisco Telepresence solution different platforms including Cisco Telepresence CTS 1000 and 3000 Series codecs, Cisco CTMS conference bridges, Cisco CTS Manager, Cisco CUVC and CUCM.VOIP protocols (SIP, H323, MGCP, Skinny) and fax over IP.Analog and digital lines (E1/T1 R2, ISDN PRI/BRI, and QSIG). Video: Deal with Cisco DCM 9900 ( v10, v 13, v14), Show and share (V5.2, 5.3,5.4), MXE 3500, As7100, As5100,Telepresence, VCS, Expressway,Cisco Terminals (E20, E60, Video advantage). Security: deal with firewall technologies including Cisco PIX and ASA5500 series, CS- Mars, IPS and NAC which include network security design, security policies, Authentication, VPNs, GETVPN, DMVPN, GETVPN and DMZs etc. Juniper security as SRX210, Sonicwall mail security, Sonicwall UTM. Operating Systems: Hands on experience with most major operating systems including all Microsoft product ranges (Win 2000, Win 2003, XP), Linux Redhat, Cisco IOS, Juniper JUNOS. Routing Protocols: Detailed knowledge of all relevant protocols and the underlying principles of Internetworking/IP solutions including RIP, EIGRP, OSPF, BGP, static routing, etc.
14 High Availability: Detailed knowledge of (HSRP, VRRP, GLBP), Spanning Tree and Traffic Load Balancing and Service Level Agreements. Switching Protocols: VTP, Trunking, 802.1q, ISLTunneling and spanning tree protocol. QoS: Rate-Limiting, Traffic Classification, Congestion Management, Congestion Avoidance, Queuing, Shaping, Packet fragmentation, Control Plane and Data Plane Traffic Policing. MPLS: Frame Mode, Cell Mode, MPLS, Label Distribution (LDP / TDP), Cisco Express Forwarding, Virtual Routing and Forwarding, Multiprotocol BGP, CE to PE Routing, PE to PE Routing, Inter-AS MPLS VPNs, Intra-AS MPLS VPNs, GRE, RSVP, MPLS Traffic Engineering, Quality of Service. IOS Security Services: Traffic Filtering, RADIUS Authentication, Layer2 Security Protocols,802.1x Authentication, WLAN Security, Network Attack Mitigation. Network Performance and Monitoring Tools: Hands on experience with most majornetwork load balancing (SDM) and ASDM Digital Signage : Expert with Cisco DMM digital signage, Cisco cast, Appspace solutions ( v 5.0.0, 5.0.2, ). Expert for end players ( Cisco player as 4400, 4305, 4310, New Edge players 340). INTENTIONS: 1-Cisco IPCC enterprise Tranning Course. 2-CCIE routing and switching lab preparring on india 15/12/ Cisco data center design. 4-VMware VCP certificate.