Merseyside Sports Partnership Customer Satisfaction Survey 2009/10.

Transcription

1 Merseyside Sports Partnership Customer

2 Contents 1 Areas of Work 2 Communications 3 Performance Merseyside Sports Partnership Tel: admin@merseysidesport.com Merseyside Sports Partnership: Customer December 2010

3 1 AREAS OF WORK How well do we as County Sports Partnership support our regional and local community sport networks?

4 How do you rate our areas of work? Table 1 Percentage of respondents rating their understanding of MSP s areas of work Areas of Work Excellent Good Adequate Poor Unacceptable N/A Working with you and your team Understanding your Objectives Communicating clearly and effectively Keeping you informed of National Issues Keeping you informed of Regional issues Keeping you informed of Local issues 39.4% 44.4% 14.1% 1% 0.0% 1% 29.9% 49.5% 15.1% 4.1% 0.0% 1% 32.7% 51% 15.3% 1% 0.0% 0.0% 21.6% 50.5% 22.7% 3.1% 0.0% 2.1% 30.3% 50.5% 14.1% 3% 0.0% 2% 29.3% 42.4% 25.3% 1% 0.0% 2% Meeting Deadlines 32% 49.5% 9.3% 0.0% 0.0% 9.3% Providing value for money 27.8% 41.2% 21.6% 2.1% 0.0% 7.2% Responding promptly to problems Meeting Merseyside Sports Partnership objectives 36.7% 38.8% 17.3% 1% 0.0% 6.1% 33% 47.4% 16.5% 1% 0.0% 2.1%

5 How effective has the MSP board been in providing leadership and support to The Partnership? Excellent 21.2% Good 39.4% Responses Fair 21% Poor 0% Don't Know 18% % Figure 1 Percentage of respondents that rated how well the MSP board in supporting the partnership

6 How would you rate your own understanding of the Merseyside Sports Partnership? Excellent 21.2% Good 39.4% Responses Fair 21% Poor 3% Don't Know 3% Figure 2 Percentage of respondents rating their own understanding of the Merseyside Sports Partnership %

7 2 COMMUNICATIONS How well do we as County Sports Partnership disseminate relevant and upto-date information in support of our partners and the greater partnership?

8 How would you rate your own understanding of roles and work areas of the MSP core team? Table 2 Percentage of respondents rating their understanding of MSPs core team areas of work Areas of Work Excellent Good Fair Poor Don t Know Merseyside Sports Partnership s Direction 13.4% 52.6% 28.9% 3.1% 2.1% Administration 18.6% 40.2% 34% 5.2% 2.1% Coach Development 14.3% 53.1% 27.6% 3.1% 2% Volunteering Development 13.5% 42.7% 39.6% 1% 3.1% Club Development 14.6% 49% 28.1% 5.2% 3.1% Sport and Physical Activity Alliances 19.2% 36.4% 29.3% 13.1% 2% National Governing Bodies 18.8% 50% 25% 1% 5.2% Marketing and Communications 18.6% 42.3% 30.9% 3.1% 5.2% Events 25.8% 42.3% 28.9% 1% 2.1% Research and Information 11.7% 37.2% 38.3% 9.6% 3.2%

9 How would you rate the usefulness of the following communication tools in demonstrating the strength of The Partnership? Table 3 Percentage of respondents rating the usefulness of MSP s communications tools Areas of Work Vital Very important Important Not very important Not at all important Don t know Website 38.4% 36.4% 19.2% 2% 0% 4% Newsletters 17.2% 34.3% 38.4% 6.1% 0% 4% Publications such as the annual report Media releases and press coverage 17.2% 26.3% 43.4% 9.1% 1% 3% 24.2% 37.4% 26.3% 6.1% 1% 5.1% Events and conferences 28.3% 36.4% 30.3% 2% 0% 3%

10 % Excellent Good Fair Poor Don't Know Figure 3 Percentage of respondents rating their understanding of MSPs core team areas of work Graphed results taken from Table 2.

11 3 PERFROMANCE How well do we as a County Sports Partnership offer a breadth of services to support our partners working in sport and physical activity?

12 What level of confidence do you have in MSP s ability to deliver the services you require? Complete 30.3% A lot 49.5% Responses Some Little 0% 18.2% None 0% N/A 2% Figure 4 Percentage of respondents rating their confidence in MSP to deliver the services needed by our partners %

13 Overall how do you rate the quality of the services we provide? Excellent 25.3% Good 60.6% Responses Fair Poor 0% 13.1% Unacceptable 0% Don't Know 1% % Figure 5 Percentage of respondents rating the overall quality of the services provided by MSP

14 Overall our performance is...? Greatly Improved 22.2% Improved 49.5% Responses Staying about the same 18.2% Decreasing 0% Don't Know 10.1% Figure 6 Percentage of respondents rating MSP s overall performance across all areas of work %

15 A APPENDIX Customer Questionnaire Full list of questions

16 Customer Questions

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