We have been working to improve. land transport in Singapore from. mega projects like new train lines. and expressways to the many smaller

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1 We have been working to improve land transport in Singapore from mega projects like new train lines and expressways to the many smaller scale but important touches like ceiling fans in stations. We are doing all we can to make every journey smoother, safer and swifter for all. We thank you for your patience. Together, we will get there. Land Transport Authority Annual Report 2012/2013

2 CONTENTS Chairman s Message 2 Chief Executive s Message 4 Board Members 6 Senior Management 10 Organisation Chart KEY CHANGES FOR AN EVEN BETTER RIDE VISION A people-centred land transport system. MISSION To provide an efficient and cost-effective land transport system for different needs. STRATEGIC THRUSTS Make public transport a choice mode Optimise road network and enhance its accessibility Excel in service quality Create value and instill pride in our work 1 New MRT Lines will Provide Better Connectivity 16 2 More Trains Mean More Space and Less Waiting 18 3 Rail Improvements will Bring a Smoother, Faster and Safer Ride 19 4 Free Train Rides Ease the Morning Peak Hour Crowds 20 5 Getting Bosses on Board so Employees Avoid Travelling During 21 the Morning Peak Hour 6 More Buses Mean Greater Frequency and Fewer Crowds 22 7 City Direct Bus Services Leverage on Private Operators 24 to Increase Capacity 8 Integrated Transport Hubs Increase Convenience and Comfort 25 9 Marina Coastal Expressway will Support the New Downtown More Road Capacity with the Aim of Smoother Road Travel More Cycling Networks Mean Better Cycling Experiences Satellite-Based ERP and COE Review to Ensure More Fairness, 31 Better Outcomes 13 Island-Wide CCTVs to Deter Illegal Parking, Improve Traffic Flow Expansion of Green Man + Means Elderly and Pedestrians 34 with Disabilities can Cross Roads Safely 15 Mobile App Empowers Drivers and Commuters Working with the Community to Build a Better Transport System Sheltered Walkways Keep Out the Rain and Sun Lifts at Overhead Bridges for an Inclusive Transport System The Right Culture Makes the Public Transport Experience Better Noise Barriers for a Quieter Neighbourhood 41 Awards Won 42 Major Contracts Awarded 44 Major Contracts to be Awarded 51 Financial Review 54

3 A comprehensive transport network is the lifeblood of any city. We at the LTA believe that transport in Singapore is about more than travelling from one point to another. Our land transport connects people in the most accessible, comfortable way possible to our loved ones, our dreams and our aspirations. MAKING TRAVEL BETTER FOR ALL CHAIRMAN S MESSAGE A comprehensive transport network is the lifeblood of any city. We at the LTA believe that transport in Singapore is about more than travelling from one point to another. Our land transport connects people in the most accessible, comfortable way possible to our loved ones, our dreams and our aspirations. At the LTA, we are fully committed to this undertaking and are driven by a commitment to build a transport system that enables better travel for all. It has been five years since we launched the Land Transport Master Plan in Since then, we have increased our rail network to 178km from 138km and started construction on three new lines. We have increased the number of buses on the roads through the Bus Service Enhancement Programme and expanded and upgraded the road network, amongst many other things. Much more is in progress. The Land Transport Master Plan 2013 proposes new initiatives as well as develops in greater detail broad areas of improvement identified in the 2008 Master Plan. After a series of public consultation sessions in 2012, we captured these improvements as More Connections, Better Service, and a Liveable and Inclusive Community. More connections means we will connect you to even more places where you work, live and play. New rail lines include the Cross Island Line, Jurong Region Line and new extensions to the Circle Line, Downtown Line and North East Line. Our aim is that by 2030, 8 in 10 homes will be within a 10-minute walk of a rail station. There will also be 800 new buses over the next five years under the Bus Service Enhancement Programme. Better service means we will improve reliability, comfort and convenience for you for whatever way you travel. We will ensure that train and bus travel becomes even more reliable for commuters and through improved design and scheduling, less crowded and more comfortable. We will increase the convenience factor so that your public transport journey will be a pleasant one. Finally, we also believe that our transport system should contribute towards liveable communities. All our different transport systems need to be built and run for the well-being of our entire community in all its diversity. We will meet the needs of not just the young and mobile, but the elderly and those with disabilities who also rely on public transport. Coming up with the new Master Plan has been no easy task. Fortunately, we have the members of the public, industry, our Board and our staff who generously contributed their thoughts, time and ideas. This Master Plan would not have been possible without you and we are very grateful for all your time and effort. In coming up with the Land Transport Master Plan 2013, we have kept in focus our core belief that the Singapore public is the very heart of the land transport system. We believe that our plan will meet the needs of the public by helping people to achieve their goals and enjoy a better quality of life. Finally, I also want to thank LTA s board members, management and staff for their ongoing commitment and enthusiasm to bring about a more people-centred land transport system for all. MICHAEL LIM Chairman 3

4 THE CHANGE STARTS WITH US CHIEF EXECUTIVE S MESSAGE The LTA s transport projects are diverse and complex, but all of these plans are united under one mission to put you, the commuter, at the heart of our land transport system. Growing demand on our transport network, Singapore s changing demographics and increasing aspirations and expectations of people in Singapore are the challenges we face as we build a people-centred land transport system. To address these challenges, we have introduced programmes that will provide relief to the commuting public. For example, under the Bus Service Enhancement Programme, we have already brought in 248 of the 800 new buses to beef up existing services and introduce new routes. More buses will follow. To alleviate the MRT crowding situation during the morning peak hour, we introduced the Travel Free programme that allows free travel on the MRT if people travel into town before the morning peak period. To make MRT rides smoother and quieter, we are replacing old sleepers on the tracks. We are helping the public use transport more efficiently with tools like MyTransport.SG, which enables users to find out when their bus will arrive or how many parking lots are available. We are also looking at making broader improvements to the system. We have continued to build dedicated cycling tracks around Singapore, with the latest in Tampines. We are extending the Green Man + system to cover more pedestrian crossings so pedestrians with disabilities as well as the elderly can cross our roads more safely. Our public education efforts continue to promote gracious behaviour amongst commuters to make public transport journeys more pleasant. These efforts have resulted in immediate benefits, but they are also part of a longer-term plan to significantly increase capacity and connectivity across Singapore. Stage 1 of the Downtown Line will see six stations open this year. We will also open the North-South Line Extension in 2014, the second phase of the Downtown Line after that, followed by the Tuas West extension and the third phase of the Downtown Line. We are adding new trains to the MRT and the LRT system to boost capacity and also upgrading the MRT signalling system to increase frequency during peak hours. The public can also look forward to more sheltered linkways, lifts at overhead bridges and more integrated transport hubs so that travel and shopping becomes much easier. To enhance the performance of our MRT system, we have formed joint teams with the public transport operators to reduce disruptions and increase reliability of the MRT system. One priority is to focus even more on proactive and preventive maintenance. We are also working with the operators to put in place better processes for helping commuters in the event of major disruptions. To ensure that taxis are more easily available to people when they need them, we implemented new Taxi Availability standards. These standards will motivate taxi companies to ensure that they will have enough taxis on the road during peak hours. Drivers will also benefit. The Marina Coastal Expressway will soon be opened. The project to widen the Pan-Island Expressway and the Keppel Viaduct will be completed by In addition, Singapore s 11th expressway the North-South Expressway will provide additional capacity to cater to the increased travel demand along the North-South corridor from I would like to express my sincere thanks to our board members, stakeholders as well as the staff of the LTA for your hard work, patience and support. I would like to thank all commuters and users of our land transport system for your support and patience. The LTA s transport projects are diverse and complex, but all of these plans are united under one mission to put you, the commuter, at the heart of our land transport system. CHEW HOCK YONG Chief Executive 4 5

5 BOARD MEMBERS Standing (L R): Chua Lee Hoong Standing (L R): Greg Seow Lim Eng Hwee Michael Lim Chairman Loh Khum Yean Patrick Tay Nick Chong Seated (L R): Seated (L R): Wong Yew Meng Arthur Lang Chew Hock Yong Alwi Hafiz Professor Yong Kwet Yew Ellen Lee 6 7

6 BOARD MEMBERS MICHAEL LIM Chairman Mr Lim is also Chairman of Nomura Singapore Limited and a Director of Nomura Holdings Inc., Japan. In April 2013, he assumed Chairmanship of the new Singapore Accountancy Commission. A Chartered Accountant, he spent a large part of his career at PricewaterhouseCoopers Singapore, where he retired as Executive Chairman. He is a board member of Olam International Limited and also serves as a member of the Public Service Commission and the Legal Service Commission. CHUA LEE HOONG Ms Chua is Director of the Resilience Policy and Research Unit in the Prime Minister s Office. Before that, she was with the Straits Times for 16 years, including two years as Features Editor, six years as Opinion Editor and four years as Political Editor. She has served previously on the REACH Supervisory Panel, the Promote Mandarin Council, the Committee on Ageing Issues and the Bilingualism Fund Publicity and Outreach Committee. GREG SEOW Mr Seow is an independent, non-executive director at Partner Re Limited, Wheelock Properties (Singapore) Limited, and AIA Singapore. He is the president of Singapore s Council for Estate Agencies. LIM ENG HWEE Mr Lim is the Chief Planner and Deputy Chief Executive Officer of the Urban Redevelopment Authority. He has extensive experience in urban planning, urban design, implementation of land use policies and development initiatives. He has also served in the Ministry of National Development and the Ministry of Trade and Industry. WONG YEW MENG Mr Wong was a Certified Public Accountant and an audit partner at PricewaterhouseCoopers Singapore, before he retired in June Currently, he serves on the statutory boards of the People s Association, Public Utilities Board and Competition Commission of Singapore. He is also a director of Venture Corporation Limited, Singapore Deposit Insurance Corporation Limited and Kidney Dialysis Foundation, Singapore. He also serves as a trustee of the Nanyang Technological University. ARTHUR LANG Mr Lang is the Group Chief Financial officer for CapitaLand Limited. He has direct oversight over treasury, financial reporting and controls, risk management, corporate finance, tax and investor relations. He also oversees the administrative matters of the internal audit department. He was previously co-head of the Southeast Asia investment banking division for Morgan Stanley. Prior roles at Morgan Stanley include Chief Operating Officer for the Asia Pacific investment banking division where he was based in Hong Kong. He is also a board member of Tiger Airways Holdings Limited. He has an MBA from the Harvard Business School and a BA in Economics (magna cum laude) from Harvard University. CHEW HOCK YONG Mr Chew is the Chief Executive of the Land Transport Authority. He is a board member of International Enterprise Singapore and the Singapore Indoor Stadium Ticketing Company. In addition, he is the Chairman of MSI Global Ltd, a member of the National Council Against Drug Abuse and the Singapore Anglican Community Services. He has held appointments in the Ministry of Defence, the Ministry of Communications, the Ministry of Home Affairs, the Ministry of Finance, and the Ministry of Community Development, Youth & Sports. ALWI HAFIZ Mr Alwi has more than 20 years experience in the Professional Services, Consulting and Info- Communications Technology industry. His career includes stints at Booz-Allen & Hamilton Management Consultants, Hewlett-Packard and BSI Group. He is currently the Sustainability Advisor to Golden Veroleum Liberia. He also serves on the boards of MENDAKI and Nanyang Technological University. LOH KHUM YEAN Mr Loh is the Permanent Secretary of the Ministry of Manpower. He formulates strategies and policies to enable the development of a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. PROFESSOR YONG KWET YEW Professor Yong is Vice-President (Campus Infrastructure) at the National University of Singapore and is a faculty member of the Civil & Environmental Engineering Department. He is Chairman of the Association of Geotechnical Societies in Southeast Asia and also chairs several government advisory committees and professional committees. He is a Fellow of the Institution of Engineers and an Accredited Adjudicator at the Singapore Mediation Centre. He has served as a consultant on over 150 major construction projects in Singapore and the region. He is also the Non- Executive Chairman of BBR Holdings (S) Ltd and Tritech Group Ltd. TAY TECK GUAN PATRICK Mr Tay is the Member of Parliament for Nee Soon GRC (Nee Soon East). He is currently the Director of NTUC s Legal Services Department and Alignment Director for PME (Professionals, Managers and Executives) Unit. He is also the Executive Secretary of the Healthcare Services Employees Union (HSEU) and the Singapore Manual and Mercantile Workers Union (SMMWU); Adviser to the Union of Security Employees (USE) and Keppel Employees Union (KEU); and Trustee of the Amalgamated Union of Statutory Board Employees (AUSBE) and Singapore Industrial and Services Employees Union (SISEU). He is a Board Member of NTUC Learning Hub. He serves on various committees including the Government Parliamentary Committee for Health and Manpower. An Advocate and Solicitor of the Supreme Court of Singapore, he is also an Associate Mediator with the Singapore Mediation Centre and Fellow of the Singapore Institute of Arbitrators. He was awarded the Public Service Star (BBM) for his service to the community. LEE GECK HOON ELLEN Ms Lee, PBM, is an Advocate and Solicitor of the Supreme Court of Singapore and she practises as a Consultant in M/s Ramdas & Wong. She is also the Member of Parliament for Sembawang GRC, Vice- Chairman of the Government Parliamentary Committee (GPC) for the Ministries of Defence and Foreign Affairs and a member of the GPC for Health. She is concurrently the Chairman of the Singapore-Europe Parliamentary Friendship Group. Ms Lee is also an ex-officio in Ngee Ann Kongsi, a Director of the Social Innovation Park Ltd and Honorary Legal Advisor of several non-governmental organisations and voluntary welfare organisations. NICK CHONG Mr Chong is Vice-President of Supply and Distribution for Royal Dutch Shell overseeing supply chain activities in Asia and the Middle East. He has extensive experience in supply chain activities, engineering and change management. He is also a board member of Shell Pakistan Ltd and Shell Eastern Petroleum. 8 9

7 SENIOR MANAGEMENT CHEW HOCK YONG Chief Executive DR CHIN KIAN KEONG Group Director, Transportation & Road Operations YAP CHENG CHWEE Group Director, Road Projects CHUA CHONG KHENG Deputy Chief Executive (Infrastructure & Development) MARIA CHOY Group Director, Special Duties ALICE TAN Group Director, Corporate Services LEONG KWOK WENG Group Director, Systems & Rail Assets SIM WEE MENG Senior Group Director, Rail FREDERICK WONG Group Director, Safety & Contracts ALISON TAN Acting Group Director, Vehicle Services LEONG KOK HOONG Deputy Group Director, Safety & Contracts LEW YII DER Group Director, Corporate Planning & Research JEREMY YAP Group Director, Policy & Planning NG KEE NAM Deputy Group Director, Rail (Civil) ONG BOON ANN Deputy Group Director, Rail (Electrical & Mechanical) Deputy Group Director, Systems & Rail Assets ROSINA HOWE Group Director, Innovation & Infocomm Technology TAMMIE LOKE Group Director, Corporate Communications LINA LIM Deputy Group Director, Policy & Planning YAO CHUAN SAM Deputy Group Director, Road Operations PAUL FOK Group Director, Engineering YEO TECK GUAN Group Director, Public Transport CHANDRASEKAR Chief, Quality Service Manager Office NEO BIAN HONG Deputy Group Director, Engineering 10 11

8 A NEW ORGANISATION STRUCTURE Chairman Michael Lim Director Internal Audit Chee Huey Mien Chief Executive Chew Hock Yong Chief Quality Service Manager Office Chandrasekar Deputy Chief Executive Infrastructure & Development Chua Chong Kheng Deputy Chief Executive Public Transport, Policy & Planning Vacant Deputy Chief Executive Corporate Vacant Senior Group Director Rail Sim Wee Meng Group Director Engineering Paul Fok Group Director Road Projects Yap Cheng Chwee Group Director Systems & Rail Assets Leong Kwok Weng Group Director Transportation & Road Operations Dr Chin Kian Keong Group Director Safety & Contracts Frederick Wong Group Director Policy & Planning Jeremy Yap Group Director Public Transport Yeo Teck Guan Acting Group Director* Vehicle Services Alison Tan Group Director Corporate Communications Tammie Loke Group Director Innovation & Infocomm Technology Rosina Howe Group Director Corporate Planning & Research Lew Yii Der Group Director Corporate Services Alice Tan Group Director Special Duties Maria Choy *Alison Tan (wef 1 August 2013) 12 13

9 KEY CHANGES FOR AN EVEN BETTER RIDE OPERATIONAL REVIEW

10 1 NEW MRT LINES WILL PROVIDE BETTER CONNECTIVITY MALAYSIA-SINGAPORE RAPID TRANSIT SYSTEM (RTS) LINK The RTS Link between Singapore and Johor Bahru is planned to integrate with the Thomson Line at the northernmost station of Woodlands North. Studies are ongoing. Your MRT map will get even more colourful as we build new lines and extend existing lines. We will be rolling out one new line or line extension almost every year over the next seven years. By the end of this year, we will open Downtown Line 1, connecting Chinatown to Bugis. In 2014, we will open the Marina South Pier station, an extension of the North-South Line that will bring people directly to the International Cruise Terminal and Gardens by the Bay. Thereafter, we will extend the Downtown Line further with Stage 2, connecting Bukit Panjang to Bugis. The East-West Line will be extended at Joo Koon with a new Tuas West Extension in 2016 and the year after that, we will complete the Downtown Line by connecting Chinatown to Expo station. In 2019, three stations on the new Thomson Line will open. A year later, we will add six more stations in the second phase, and when the final stretch opens in 2021, another 13 new stations will open there. We also announced earlier this year that we will be building a new 50km-Cross Island Line, a new 20km- Jurong Region Line, and we will be extending the Circle Line, the North East Line and the Downtown Line by When all our current plans are implemented, the number of interchanges will double from 15 to 30, and our rail network will double in length to 360km, more than seven times the length of our island. This massive increase will mean that 8 in 10 Singaporean households will be within a 10-minute walk from a train station. Existing Lines Future Rail Lines JURONG REGION LINE (JRL) BY 2025 The JRL will serve residents of Choa Chu Kang, Boon Lay and future developments in the Tengah area. Main activity nodes in Jurong West includes NTU, Jurong Industrial Estate including Jurong Island, and the future Jurong Gateway. Boon Lay Jurong Industrial Estate Jurong West Choa Chu Kang Tengah Jurong East West Coast Bukit Panjang Clementi Bukit Timah Sembawang NORTH-SOUTH LINE (NSL) NEW STATION LTA is studying the addition of a new station between Yishun and Sembawang stations. Yishun Sin Ming Ang Mo Kio Sengkang Punggol Hougang 10 MINS WALK BY 2030, 8 IN 10 HOUSEHOLDS WILL BE WITHIN A 10-MINUTE WALK FROM A RAIL STATION. NORTH EAST LINE (NEL) EXTENSION BY 2030 The NEL will be extended northwards to serve Punggol North including the new Punggol Downtown. Loyang Changi East Coast DOWNTOWN LINE (DTL) EXTENSION BY 2025 The DTL will be extended to the Eastern Region Line to enhance the accessibility between the two rail lines. Names reflected are areas that will be served by the new rail lines. They do not indicate actual locations of MRT stations. This map is to be taken as a guide only. CROSS ISLAND LINE (CRL) BY 2030 The CRL will run across the span of Singapore. Starting from Changi, it will pass through Loyang, Pasir Ris, Hougang, Ang Mo Kio before reaching Sin Ming. Continuing westwards, it will serve areas such as Bukit Timah, Clementi, West Coast and terminate at Jurong Industrial Estate. HabourFront Sentosa Keppel Marina Bay CIRCLE LINE (CCL) STAGE SIX BY 2025 The CCL6 will close the circle by connecting HarbourFront Station to Marina Bay Station. Commuters using the CCL to connect from their homes will have direct route to key employment areas in the Central Business District, Marina Bay and HabourFront

11 2 MORE TRAINS MEAN MORE SPACE AND LESS WAITING Circle Line Travelling on Singapore s Mass Rapid Transit (MRT) system is set to become speedier and more comfortable as we boost overall capacity. From 2015, the overall capacity on the North East and the Circle Lines will eventually see a 70 per cent and 60 per cent increase respectively. The fleets on North-South and East- West Lines will also increase by 30 per cent from These will allow the train operators to run more train trips throughout the day, especially during the peak period. The Light Rail Transit (LRT) system will also get a boost with the Bukit Panjang system s capacity increasing 50 per cent. The Sengkang-Punggol system will be upgraded for two-car operations, and more cars will be delivered, making for a 40 per cent increase in the car-fleet. For commuters, all these will translate into shorter waits and a less crowded and more comfortable journey. 3 RAIL IMPROVEMENTS WILL BRING A SMOOTHER, FASTER AND SAFER RIDE To keep our train rides quiet and smooth, ageing rail sleepers are being replaced across Singapore. The sleeper replacement programme started on the North-South and East-West Lines last November to make train trips less bumpy for commuters and quieter for neighbourhoods across the island. All the replacements will be completed by Starting in 2016, the signalling system on the North- South and East-West Lines will be upgraded so we can increase the number of trains that arrive at a platform during peak hours. With the new system, a platform will be able to handle six trains within a 10-minute period, instead of the maximum of five trains now. With more frequent train arrivals at each station, your morning commute will become faster with shorter waiting times. Once in place, the new sleepers and the new signalling systems will deliver smoother, faster and safer rides for all commuters. North East Line 60% increase Total: 24 more trains starting from 2015 Train intervals during peak hours BEFORE 70% increase Total: 18 more trains starting from 2015 North-South East-West Lines 120secs 30% increase Total: 41 more trains starting from 2014 AFTER Bukit Panjang LRT Sengkang and Punggol LRT 50% increase Total: 13 more train-cars from % increase Total: 16 more train-cars from secs 100secs 18 19

12 4 FREE TRAIN RIDES EASE THE MORNING PEAK HOUR CROWDS The peak period is a transportation challenge each morning as everyone wants to get to work at the same time. In June this year, we started a one-year trial to encourage commuters to take the train before the morning peak period with free train trips into the city area. Early birds who start at a station outside the city and who reach their destination in the city before 7.45am on a weekday will travel for free. Those who exit a little later, between 7.45am and 8am, will get up to 50 cents off their fare. The 16 city stations are Bayfront, Bras Basah, Bugis, Chinatown, City Hall, Clarke Quay, Dhoby Ghaut, Esplanade, Lavender, Marina Bay, Orchard, Outram Park, Promenade, Raffles Place, Somerset and Tanjong Pagar. Already, we are seeing more early commuters helping to make the morning peak period a little less crowded. TRAVEL SMART BEFORE 25,000 EMPLOYEES 12 ORGANISATIONS BP Singapore CapitaLand Citi Singapore Ernst & Young IBM Singapore JTC Corporation KPMG Singapore Land Transport Authority Public Service Division Rajah & Tann SPRING Singapore Urban Redevelopment Authority 6am AFTER 6am 6.30am 6.30am 7am 7am 7.30am 7.30am 8am 8am 8.30am 8.30am 9am 9am 9.30am 9.30am 10am 10am 10.30am 10.30am 5 GETTING BOSSES ON BOARD SO EMPLOYEES AVOID TRAVELLING DURING THE MORNING PEAK HOUR Getting to work earlier or later to avoid the morning peak hour takes more than free rides as employees also need flexible working arrangements. To help employers, we launched a two-year pilot programme called Travel Smart in October last year. 12 organisations with 25,000 employees are in the Travel Smart pilot programme. An LTA-appointed consultant is helping these organisations identify the steps needed so that their employees can change their work commute patterns to support larger national transport objectives, such as avoiding travelling during peak hour through implementing flexi-working arrangements, and installing showers at the office for people who want to run or cycle to work and other practical strategies. We are monitoring the implementation of these practices and their impact to assist us in developing strategies and refining policies to smoothen peak period demand on our transport system and to encourage more sustainable modes of travel

13 6 MORE BUSES MEAN GREATER FREQUENCY AND FEWER CROWDS We are putting more buses on the road to help you get around. Under our Bus Service Enhancement Programme (BSEP), which started last year, we added over 248 new buses to beef up 111 existing services. We ve also added 14 new services. With more buses on popular services, we can increase their frequency and make rides more comfortable for commuters. In all, under BSEP, we have partnered the public bus operators to add 800 more buses to the existing bus fleet between 2012 and We plan to add about 40 new bus routes to improve your connectivity. The BSEP initiative will also help make bus rides better and more pleasant. We will ensure that buses carry no more than 85 per cent of their maximum capacity, down from 95 per cent today. The frequency of bus services will also be increased during peak hours. With more buses, more bus routes and greater frequency, bus travel in Singapore is going to be an even more comfortable and convenient way to get around, and helping connect commuters. THE BUS SERVICE ENHANCEMENT PROGRAMME (BSEP) BENEFITS (BY END 2014) MAXIMUM SCHEDULED INTERVALS DURING PEAK HOURS BEFORE LIST OF NEW BUS SERVICES THAT HAVE BEEN LAUNCHED UNDER THE BUS SERVICE ENHANCEMENT PROGRAMME (BSEP)* 951E Sembawang AFTER 30mins 119 Route Extension from Sengkang to Punggol 860 Bus Service from Yishun to Khatib via Yishun Ring Road Woodlands Yishun 850E mins 116 Bus Service from Hougang to Serangoon 50 Bus Service from Bishan to Punggol via Sengkang and Ang Mo Kio 513 Parallel Bus Service from Tampines West to CBD 850E Parallel Bus Service from Yishun to CBD 4 Bus Service from Tampines to Changi North via Flora Road 982E Parallel Bus Service from Choa Chu Kang to CBD 120 Bus Service from New Bridge Road to Telok Blangah Heights Via Redhill 20 Bus Service from Tampines to Changi Business Park via Simei 141 Bus Service from Lorong 1 Geylang to Toa Payoh via Pek Kio 951E Parallel Bus Service from Woodlands to CBD 904 Bus Service from Woodlands Regional Centre to Woodlands Crescent 651 City Direct Bus Service from Jurong West to CBD Tuas Choa Chu Kang 982E Bukit Batok Jurong West Jurong East Sungei Kadut Bukit Panjang Bukit Timah Clementi Queenstown/Buona Vista Bukit Merah Ang Mo Kio Bishan Novena 162 City Central E 982E E Seletar Punggol Sengkang Serangoon Toa Payoh MacPherson Kallang/Geylang Tanjong Rhu 158 Hougang Eunos Tampines Bedok Marine Parade/East Coast Pasir Ris Enhancements to existing bus services Changi/Loyang Telok Blangah New bus services * About 40 new bus routes over the next five years. 14 of these are parallel routes which provide commuters travelling to the CBD with an alternative to the MRT during the peak period

14 7 CITY DIRECT BUS SERVICES LEVERAGE ON PRIVATE OPERATORS TO INCREASE CAPACITY We have started a City Direct bus service scheme with private bus operators to give you more options to get into town. Under this scheme, we will be adding 10 new bus services that will connect various towns into the city. From September 2013, the first service will run from Jurong West to the city in the morning peak, and back again during the evening peak hours. Next year, commuters in Ang Mo Kio, Bedok, Bukit Batok, Eunos, Hougang, Jurong East, Sembawang, Sengkang and West Coast will also get a City Direct bus service. These 10 new services will supplement four similar services by public transport operators that were rolled out between December 2012 and June Those four services have already started taking residents in Tampines West, Yishun, Choa Chu Kang and Woodlands into the Central Business District. 8 INTEGRATED TRANSPORT HUBS INCREASE CONVENIENCE AND COMFORT We have made shopping and travel even more convenient by tightly integrating bus interchanges with MRT stations and shopping malls. We are working on a new 7,350sq m integrated transport hub in Bukit Panjang that will open in We will also be adding integrated transport hubs in Bedok, Hougang Central, Joo Koon, Jurong East, Marina South and Yishun over the next 10 years. For towns where these hubs already exist Ang Mo Kio, Boon Lay, Clementi, Sengkang, Serangoon and Toa Payoh commuters and local residents give them the thumbs-up for convenience and great shopping. Bukit Batok (from 2014) Teban Gardens Rd West Coast (from 2014) Hillview Ave Bt Batok East Ave 2 Hume Ave Pandan Gardens Jurong West St 61 Sembawang (from 2014) Bt Batok East Ave 3 West Coast Rd Admiralty Link AYE AYE PIE Jurong West St 81 Jurong West St 71 Jurong West Ave 5 Jurong West St 75 Jurong West Ave 3 AYE Jurong West (from 2013) Jurong East (from 2014) Canberra Rd CTE AYE Jurong East Ave 1 Sembawang Dr Toh Guan Rd Jurong West Ave 1 Ang Mo Kio (from 2014) Ang Mo Kio Ave 3 Ang Mo Kio Ave 10 Bras Basah Rd CTE CENTRAL BUSINESS DISTRICT ECP Bras Basah Rd PIE Upper Thomson Yio Chu Kang Rd Ang Mo Kio Ave 4 Bras Basah Rd Bedok North Rd Bedok South Rd KPE ECP Bedok North St 3 CTE Bedok South Ave 3 Ang Mo Kio Ave 3 Hougang Ave 4 ECP PIE Bedok (from 2014) Compassvale St Sengkang (from 2014) Rivervale Dr Hougang Ave 8 Kaki Bt Ave 1 Hougang St 91 Buangkok Green Bedok Reservoir Rd Hougang (from 2014) Eunos (from 2014) Current Integrated Transport Hubs Integrated Transport Hubs ready by 2015 Integrated Transport Hubs ready by 2023 INTEGRATED TRANSPORT HUB Yishun Ang Mo Kio Toa Payoh Serangoon Joo Koon Jurong East Bukit Panjang Boon Lay Clementi Marina South Sengkang Hougang Central Bedok 25

15 9 MARINA COASTAL EXPRESSWAY WILL SUPPORT THE NEW DOWNTOWN Kallang Basin KALLANG- PAYA LEBAR EXPRESSWAY (KPE) Fort Road Access to the New Downtown in Marina Bay will be easier when we open the Marina Coastal Expressway (MCE), a new dual five-lane expressway. Scheduled to open this year, the 5km-long MCE will link the Kallang-Paya Lebar Expressway (KPE) and East Coast Parkway (ECP) to the Ayer Rajah Expressway (AYE), via Marina Bay. This means that whether you are coming from the east or the west, you will be able to drive directly to the heart of the Marina Bay area. City Hall Esplanade Drive EAST COAST PARKWAY (ECP) Golf Course Marina East Raffles Place Marina Bay Gardens by the Bay Marina Barrage MARINA COASTAL EXPRESSWAY (MCE) Marina South PIE KJE BKE SLE TPE KPE AYER RAJAH EXPRESSWAY (AYE) PASS UNDER THE SEA TO THE REST OF THE ISLAND The Marina Coastal Expressway comprises a 3.6km tunnel, of which 420m runs below the Marina Bay Channel seabed. The first of its kind in Singapore, the undersea section is one of the most complex and challenging engineering projects we have ever worked on. Roads/Expressways Depressed Road AYE ECP Surface Road Ventilation Building CTE Tunnel MCE Viaduct 26 27

16 10 NORTH-SOUTH EXPRESSWAY (NSE) Route Length: 21.5km 30% TIME SAVED MORE ROAD CAPACITY WITH THE AIM OF SMOOTHER ROAD TRAVEL In 2011, we began a project to widen the Pan-Island Expressway (PIE) to ensure it can handle current and future demand. We are widening the PIE, between Clementi Avenue 6 and Adam Road. This project will be completed by the end of Motorists will also be happy to learn that we are starting work on a major expressway: the North-South Expressway (NSE). The NSE will run parallel to the Central Expressway and will connect Woodlands, Sembawang, Yishun, Ang Mo Kio, Bishan and Toa Payoh to the city. It will also link to Seletar Expressway, the PIE and East Coast Parkway. Advance works started this year and major construction will begin in To support new development in the Harbourfront area, we are widening the Keppel Viaduct from a dual three-lane to a dual four-lane carriageway. This will be completed by We are also building a two-lane one-way tunnel to connect Sentosa to Kampong Bahru Road, Lower Delta Road and Keppel Road. The Sentosa Gateway Tunnel will be completed by 2015 and will allow drivers from Sentosa to bypass busy traffic junctions on Telok Blangah Road. AYE PIE TO TUAS PAN-ISLAND EXPRESSWAY (PIE) UPGRADING COMPLETION DATES: KJE BKE 2 new flyovers along slip road SLE Lane Configuration after widening (Both directions): From 3 lanes to 4 lanes Lane Configuration after widening From 4 lanes to 5 lanes Lane Configuration after widening From 4 lanes to 6 lanes Lane Configuration after widening From 4 lanes to 6 lanes Lane Configuration after widening From 4 lanes to 5 lanes Advance works will start progressively from 2013 and major construction works in The expressway will intersect and provide links to existing expressways including Seletar Expressway (SLE), Pan-Island Expressway (PIE) and East Coast Parkway (ECP). With the NSE, motorists travelling between the north and the city centre can expect to save up to 30% of their travel time during peak hours. CTE MCE KPE TPE Examples: Yishun to the City Today: 30 to 35 mins NSE: 20 to 30 mins Bishan to the City Today: 15 to 20 mins NSE: 10 to 15 mins PIE TO CHANGI AIRPORT ECP PIE WIDENING Between Clementi Ave 6 and BKE Q BKE and Adam Rd Q FLYOVER WIDENING Eng Neo Flyover Jul 2013 (Completed) Chantek Flyover Q Anak Bukit Flyover Q NEW FLYOVER Between Clementi Ave 6 Q and Bukit Batok East Ave 3 Lane Configuration after widening (Both directions): From 3 lanes to 4 lanes SENTOSA SENTOSA GATEWAY TUNNEL Completion by end 2015 The Sentosa Gateway Tunnel is a two-lane one-way tunnel that will connect outbound traffic from Sentosa Island directly to Kampong Bahru Road, Lower Delta Road and Keppel Road. The Tunnel will cater to the projected 20% increase in traffic demand in the vicinity. Motorists can get to town faster and expect a smoother journey towards East Coast Park (ECP) via Keppel Rd and towards Ayer Rajah Expressway (AYE) via Lower Delta Rd

17 11 MORE CYCLING NETWORKS MEAN BETTER CYCLING EXPERIENCES 2013 ERP Cycling is becoming increasingly popular in Singapore as people become more health-conscious. To encourage cycling as a sport and as an alternative transport mode, we are rolling out cycling networks in towns around Singapore. In 2013, we completed a 6.9km cycling path network in Tampines. A similar network in Sembawang will also be completed this year. By 2015, the cycling networks at Changi-Simei, East Coast, Jurong Lake District, Pasir Ris, Punggol Eco-Town, Taman Jurong and Yishun will be completed too. We are also building a cycling network in Marina Bay. We want to promote safety among cyclists so we produced a guidebook called Your Guide to Intra-Town Cycling which can be found on the LTA website. To protect cyclists on roads, we will be installing better and clearer Cyclist Ahead signs on roads popular with cyclists. To make Singapore s roads safer for pedestrians and cyclists, a new committee, called the Committee on Pedestrian and Cyclist Safety, chaired by Parliamentary Secretary for Transport, Associate Professor Muhammad Faishal Ibrahim, has been formed, with representation from the Land Transport Authority, the Traffic Police and the Education Ministry, to map out a medium-term plan to improve safety. MORE CYCLING PATHS TO ADD TO NETWORK Changi-Simei East Coast Punggol Eco Town Jurong Lake TAMPINES 6.9km SEMBAWANG 3.6km 2015 MARINA BAY In tandem with future developments 16km YISHUN 15.5km TAMAN JURONG 10km PASIR RIS 9.3km 12 SATELLITE- BASED ERP & COE REVIEW TO ENSURE MORE FAIRNESS, BETTER OUTCOMES We are looking to the skies for new ways to enhance our electronic road pricing system. With satellites to track when cars enter and exit designated roads, the system will become fairer and more efficient by charging drivers only the actual distance travelled. Since 2011, we have had four consortia testing different systems and we are now reviewing and evaluating their proposals. The new system is several years away but we are committed to making sure the next generation electronic road pricing system will go further in reducing road congestion and be fairer to all drivers. We consulted the public on the Certificate of Entitlement (COE) system to see how it can be refined further. One of the aspects being studied is to delineate Category A from Category B so that buyers of mass-market cars do not directly compete with buyers of luxury models. We have invited the public to take part in an online survey and we conducted focus group discussions with members of the public as well. We sounded out academics and the motor industry executives to get suggestions and ideas on how to refine the system for better outcomes. 31

18 13 ISLAND-WIDE CCTVS INSTALLATION OF CCTVS TO DETER ILLEGAL PARKING, IMPROVE TRAFFIC FLOW Illegal parking continues to be a traffic hazard and a major inconvenience to other road users. To deter illegal parking, we will install Closed Circuit Television Cameras (CCTVs) at 30 locations island-wide by We will install these CCTVs at locations based on traffic conditions of the area. The CCTVs will operate round-the-clock and we will post prominent warning signs to warn motorists. We conducted two trials to test the effectiveness of CCTVs as a deterrent, along Beach Road in front of Golden Mile Complex, and at Marine Parade Central in front of Parkway Parade Shopping Centre. The CCTVs were very effective at deterring illegal parking and they also helped to improve traffic conditions along those busy routes for other motorists. Woodlands Rd Woodlands Ave 7 Sembawang Rd Q1: 2014 PHASE 1 Beach Road (near Golden Mile Complex)* Marine Parade Central (near Parkway Parade)* Upper Bukit Timah Road (after The Linear) Ardmore Park, Draycott Park (near Ardmore Park & JC Draycott) Commonwealth Ave West (Clementi MRT, both directions) Serangoon Central (Serangoon MRT, near NEX mall) Boon Lay Way (Boon Lay MRT, near Jurong Point) Bishan Road (Bishan MRT) Jurong Gateway Road (around Jurong East Central, near Jurong East MRT) Jurong West Street 63 (Pioneer MRT) Q2: 2014 PHASE 2 Ang Mo Kio Ave 3 (Ang Mo Kio MRT) Boon Lay Way (Lakeside MRT) New Upper Changi Rd (Bedok MRT, near Bedok Central) Pasir Panjang Road (near AVA centre for Animal Welfare & Control) Woodlands Road (both directions, Kranji MRT) Collyer Quay (both directions, towards Cecil Street & Fullerton Road, near The Arcade & OUE Bayfront) Choa Chu Kang Ave 4 (Choa Chu Kang MRT, near Lot 1 Shoppers Mall) Choa Chu Kang Loop (near bus interchange) Jalan Sultan (both directions towards Beach & North Bridge Roads, near Golden Sultan Plaza, Textile Centre) Tampines Central 1 (near Tampines MRT & bus interchange) Q4: 2014 PHASE 3 Beach Road (near Golden Mile Food Centre & Kampong Glam CC) River Valley Road (stretch between Zion & Kellock Roads) Tanjong Katong Road (near Parkstone Road) Woodlands Ave 7 (Admiralty MRT) North Bridge Road (near Bugis Junction & near Liang Seah Street) Jalan Besar (near Eminent Plaza) Punggol Road (junction with Punggol Central) Sembawang Road (Jalan Lengkok Sembawang) Serangoon Road (near Tekka Centre) Upper Serangoon Road (junction of Simon & Florence Roads) * CCTV enforcement will continue for these two existing locations as part of Phase 1 implementation. Punggol Rd Chua Chu Kang Loop Chua Chu Kang Ave 4 Ang Mo Kio Ave 3 Upper Bukit Timah Rd Bishan Road Serangoon Road Serangoon Central Upper Serangoon Rd Tampines Central 1 Current CCTVs in Operation Jurong West St 63 Boon Lay Way (Lakeside MRT) Jurong Gateway Rd Boon Lay Way (Boon Lay MRT) Commonwealth Ave West Ardmore Pk, Draycott Pk Jalan Besar Jalan Sultan River Valley Rd North Bridge Rd Beach Rd (Golden Mile Complex) Beach Rd (Golden Mile Food Centre) Tanjong Katong Rd Marine Parade Central New Upper Changi Rd Upcoming CCTVs Pasir Panjang Rd Collyer Quay 33

19 14 EXPANSION OF GREEN MAN + MEANS ELDERLY AND PEDESTRIANS WITH DISABILITIES CAN CROSS ROADS SAFELY A few years ago, we pioneered the Green Man + scheme to help the elderly cross the road safely. Under Green Man +, those with senior citizen concession passes can tap their cards for extra green time of between 3 and 13 seconds, to cross the road at enabled pedestrian crossings. Last May, we began to extend the scheme to 256 pedestrian crossings in 15 housing estates around Singapore. By 2015, we plan to extend the scheme to about 500 crossings. We have also expanded Green Man + to give pedestrians with disabilities more time to cross the road too. Members of the Handicaps Welfare Association, Singapore Association of the Visually Handicapped, Thye Hua Kwan Moral Charities, Society for the Physically Disabled and Spastic Children s Association of Singapore will be able to get their own Green Man + card, making the roads safer for them too. 1 Tap your card* on the reader 2 The LED indicator will light up and for Green Man + card holders, there will be additional sound and vibration alerts. 3 Green Man will appear with extended timer 3 to 13 secs more 500 Green Man + crossings by 2015 The Green Man + scheme extends pedestrian-crossing times by between 3 and 13 seconds, or an average of 6 seconds, depending on the size of the crossing. Locations were chosen based on factors such as the density of the elderly population and nearby facilities, like polyclinics, and where traffic impact is manageable. Rollout schedule and locations of Green Man pedestrian crossings with Green Man + Ang Mo Kio Bedok Bukit Merah Chinatown Geylang Hougang Kallang Marine Parade Novena Outram Queenstown Rochor Tampines Toa Payoh Yishun pedestrian crossings with Green Man + (Implementation to start progressively from Q4 2013) * Applicable only to CEPAS Compliant Senior Citizen Concession Card holders and Green Man + Card holders. Bishan Bukit Batok Bukit Panjang Bukit Timah Choa Chu Kang Clementi Jurong Newton Novena Pasir Ris Punggol River Valley Sembawang Sengkang Serangoon Tanglin Woodlands Yishun 34 35

20 MOBILE APP EMPOWERS DRIVERS AND COMMUTERS We are very proud of our mobile app, MyTransport.SG, because it is one of the most useful local smartphone apps around. Available for Android and ios, we designed the app to empower commuters and drivers with information. Among other things, commuters can find out what time their bus arrives or the route that a bus service takes, while drivers can look up the availability of parking spots in the city and other popular areas. We launched the app in 2011 and we have been upgrading it regularly. The latest version allows users to personalise the app and also delivers real-time traffic information. In May this year, the app edged out entries by Daimler AG (Germany) and Transport for London (United Kingdom) to win an award at the UITP (International Association of Public Transport) World Congress and Exhibition. 16 WORKING WITH THE COMMUNITY TO BUILD A BETTER TRANSPORT SYSTEM Transport issues matter to us all, and we believe strongly that more local community involvement is important. Last year, our Project Communications Division held a station naming exercise for the Thomson Line stations, organised localised groundbreaking ceremonies and held briefing sessions for residents and stakeholders. Meanwhile, our Community Partnership Division worked with grassroots leaders around Singapore to iron out local land transport issues. We also work closely with a group of people who are interested in transport issues. The Friends of Land Transport come from a wide cross-section of society; they include homemakers, students, retirees, working professionals, taxi-drivers and grassroots leaders. They are a valuable source of detailed and thoughtful feedback on many issues. Last year, this group grew to 551 members and members participated in nine focus group discussions on the Land Transport Master Plan 2013, including sessions with the Parliamentary Secretary for Transport. We also get valuable feedback from another group, SGTrains Trainspotters. This group is made up of students who are passionate about the train network. For their help, this group was honoured at the Land Transport Excellence Awards last year. Communicating with people en masse is also important for us. To do this, we have been leveraging on the Internet. We re-launched our website last September to make it more relevant and user-friendly and we now get more than 400,000 page views per month, a 40 per cent increase since its launch. On Twitter, we now have more than 13,000 people following our traffic news while our Facebook page saw a 12.5 times increase between January last year and April this year. We also launched our first Facebook game, Terra Zap, with the help of Nanyang Polytechnic students. In addition, we are using video more to connect with people. Since 2012, we have launched 76 videos and our total viewership has topped 1.3million. Getting feedback, explaining policies and engaging the community allows us to better understand the local situation on the ground and creates a sense of community ownership for projects and for the land transport system as a whole. LTA OUTREACH RESPONSES: 551 Friends of Land Transport 34,184 Facebook Likes 13,000 Twitter Followers 1.3million Video Views 400k Website Views Per Month 37

21 17 SHELTERED WALKWAYS KEEP OUT THE RAIN AND SUN Improving public transport means much more than simply expanding our bus and train fleets; it means making our transport systems truly connected and accessible. Under our Walk2Ride programme, we will start adding more sheltered linkways to make it easier for commuters to walk to MRT stations or bus interchanges. By 2018, there will be sheltered walkways within 400m of all MRT stations, an improvement over the current situation where the walkways are within a 200m radius of an MRT station. All existing MRT and LRT stations, as well as 25 bus interchanges and 100 major bus stops, will be connected. We will work with local communities to identify exactly where the walkways should be built so that the maximum number of people can benefit from this scheme. 18 LIFTS AT OVERHEAD BRIDGES FOR AN INCLUSIVE TRANSPORT SYSTEM No one likes climbing stairs but for people such as the elderly or the wheelchair-bound, stairs are more than an annoyance, they are an obstacle. To make our land transport system more inclusive, we will install lifts at around 40 overhead bridges around Singapore. We are looking to install these lifts at overhead bridges that are within 200m of MRT stations, integrated transport hubs and bus interchanges, and within 100m of bus hubs, LRT stations, healthcare institutions, welfare homes and special needs schools. We will be retrofitting the overhead bridges in stages up till OVERHEAD BRIDGES WITH LIFTS NEXT TO ALJUNIED, BISHAN, KHATIB, KRANJI, SENGKANG AND YEW TEE STATIONS (Completion by end 2013) These were selected on the basis that: The pedestrian overhead bridge is next to the MRT station 200km of new sheltered linkways will be added around the island by The provision of ramps or a new at-grade pedestrian crossing is technically not feasible There is sufficiently high usage of the overhead bridge, with no barrier-free alternatives nearby The retrofitting of lifts at the overhead bridge is cost effective and technically feasible. 38

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