Experts in Safety, Security and Crash Repair

Transcription

1 Experts in Safety, Security and Crash Repair Lesley Upham, Commercial Director, Thatcham Research Manchester November 2012

2 The Company

3 The Company Established in employees Turnover of 16.6million Financed by a levy on members, capped at 7.6million Owned jointly by all the members of the Association of British Insurers and Lloyd s Market Association. A company earning 8 million by selling research, data, training and consultancy.

4 Member Companies

5 Member since 2005 A founder member of the Research Council for Automotive Repairs (RCAR), an international body of 26 insurance sponsored repair research centres, in 19 countries

6 Working together By working together, Insurers can develop processes and systems that drive real change into the market which meet their key objectives Group Rating is the optimum starting point INSURER OBJECTIVES THATCHAM STRATEGIC DRIVERS DIRECT INFLUENCE GROUP RATING Profitable Underwriting Operational Efficiency Claims Cost Control High Quality Safe Repairs BODYSHOP STANDARDS TIMES Vehicle Manufacturers Repair Bodyshops METHODS PARTS

7 Thatcham where have we come from? In 1964 McKinsey s were asked by the BIA (now ABI) to make recommendations about reducing Motor claims costs in the UK. Their report was the catalyst for the Thatcham based research centre to be established. In 1964, following several years of losses, the British Insurance Association (now the ABI Association of British Insurers) contracted McKinsey & Co., the American management consultants, to investigate and make recommendations on the UK motor insurance market. The cost of the report, at that time 20,000, is equivalent to some 250,000 today. In 1965, the McKinsey report was issued and included a recommendation to develop a research centre to control claims costs and raise the standard of repair. After protracted committee discussions, the first Director of Research, Danny Gibbs, was appointed in In May 1969, the new centre was established in an empty, speculatively built warehouse in Colthrop Lane The BIA set up the research centre based on the expectation of it costing between 0.075% and 0.11% of UK GWP At today s rate that equates to 10.72M and 15.73M Much of the original insight and requirement remains current

8 Cost To Insurer ( Millions) Setting the scene Thatcham strategic review showed: Insurer costs have risen in recent years despite control of Accident Damage and Theft losses. 4,000 3,500 3,000 2,500 COST TO INSURER IN A GIVEN YEAR ( Millions): SPLIT BY CLAIM TYPE (Represents 91% of Overall UK Motor Insurer Market) Accident Damage (1st Party) Property Damage (3rd Party) Primarily due to the rocketing cost of Personal Injury Claims. 2,000 1,500 1,000 Personal Injury Theft

9 Expenditure ( m)/number of repairs '000 Average repair cost( ) Setting the scene: Repair Market Forecast to fall by 15% from Actual and forecasted expenditures for car body repairs value and volume % forecasted decrease in Downward forecast is the result of a number of factors: Double dip recession GDP remains 4% behind the level of Low new car sales 20% drop in cars up to 4 years old on the road, those most likely to be repaired after a crash Low used car sales- Less spend on refurbishment costs as people hold on to their cars longer High fuel prices People driving less, sharing lifts Increased excess fees- Consumers raising excess fees to lower policy prices Total Repair Market ( m) Forecast Total Repair Market ( m) Number of Repairs (000) Forecast Number of Repairs (000) Average Repair Cost Current Prices ( ) Forecast Average Repair Cost 2009 Prices ( )

10 Thatcham s major activities to reduce Members claims costs Group rating Vehicle Safety Vehicle Security Industry Standards Repair Research Repair Methods and Times Parts and Equipment Accreditation Training and Accreditation

11 What is Group Rating? 15KM/h (9mph), 40 offset angel barrier It is a system used to assess the insurance risk associated with vehicles on the UK road by means of a formula, which categorises risk on a scale of 1 to 50. It assesses factors such as Repair and Parts costs, Security features, Weight & Performance. This risk rating for each vehicle, at individual model level, is then used within underwriting by each insurer to assist in pricing each risk. Typically, the Group Rating factor makes up around 50% of the pricing assessment. The remaining 50% takes into account their proprietary claims data and the driver(s) risk factors Video

12 Benefits of Group Rating Influencing Design other typical design changes over the years have led to improved repair times and lower parts costs Shorter Chassis Leg Plastic non painted bolt on front panel More Accurate Underwriting Claims Cost Control Improved customer service Greater profitability C shape sub frame Deep bumper armature Theft loss reduction Accident Damage loss reduction Long bolt on crush can Premium inflation controlled, Faster, safe and reliable Repairs

13 Millions Vehicle Security Over the past 15 years, a security assessment has been an integral component of the Group Rating formula. This has driven significant savings to insurers by directly influencing the improvement in vehicle security. 600 ANNUAL COST TO INSURERS* FROM THEFT CLAIMS: PRIVATE CAR 1992 Alarm systems introduced 1993 Immobilisers introduced Level Cumulative Theft Saving since Billion 1994 Thatcham Security Team established 1995 New Vehicle Security Assessments commence Volume of stolen vehicles has reduced from 600k p.a. to 100k p.a. The UK is now seen as exemplar in reducing the costs of car crime

14 Thatcham s Telematics research Aim: Identify a minimum standard for telematic Event Data Recorders system performance to ensure that relevant data is captured to allow injury risk and damage severity assessment in the insurance claims process Outputs: 1. Report 2. EDR Standards published 3. Accreditation procedure International working group within RCAR (Research Council for Automobile Repairs) for global perspective Categorisation of EDR types Define performance standards Report System Types Benefits Standards Identify the key aspects of EDR and telemetry systems Collate and share information on system vehicle integration with autonomous/integrated telematic EDRs Quantify how EDR and Telemetry systems may affect Insurers Collate market data for current global telematic EDR usage Liaise with existing providers to understand the advantages and disadvantages of current systems Report and identify trends in international legislation and technologies EEVC NHTSA Define minimum International Insurer performance standards for EDR and telemetry systems

15 Reducing Personal Injury Claims Whiplash research Whiplash is the most frequently reported injury in motor vehicle crashes 10% of injuries are long term (+1 month) 1% of injuries are permanent Predominately occur following rear impact 432,000 cases annually in the UK 2 billion in claims costs 30%+ may be fraudulent Difficult to diagnose and to treat

16 Head restraints - video GOOD POOR Video

17 Electronic Stability Control (ESC) Reduces life threatening injuries by 25% 2006 only 40% Of UK cars had ESC fitted as standard 2011 moved to 75% standard fit Standard fit now legislated by EU Video

18 Autonomous Emergency Breaking (AEB) Video

19 AEB systems in action Video

20 Collision avoidance systems market penetration (%) Group Rating Requisite 2013 Euro NCAP rating 2013 GTR legislation 2016 Reduce personal injury costs through vehicle based technology Thatcham will play a pivotal role to ensure the systems with the greatest potential for insurance claims reduction, currently low speed AEB, are adopted by VM s Thatcham has pioneered the test protocols for low speed AEB systems, which will be incorporated into Group Rating from October 2012 Savings will accrue from a combination of Personal Injury and Accident damage claims. These benefits are expected to reach 4.5bn by Collision avoidance systems market penetration AEB Market coverage based on GTR 2016 announcement (%) Assuming only 20% market penetration by 2028 Source Thatcham Research

21 Euro NCAP rewards safety 21

22 Design drivers The Customers or the environment? BMW 5 Series Internal BMW 5 Series External

23 Good repair, poor repair Video

24 Good Repair

25 Poor Repair

26 Why the need for Bodyshop Standards To address the challenges from advancing vehicle design To provide our members with a defined common standard Confidence in repair process Reduction in insurer network approval costs (time and resource) To support the desire by Bodyshops to differentiate themselves To provide an industry answer to a possible Super Complaint Launched in February 2007 by Thatcham and BSI, revised April 2011 PAS125 is a Technical not Customer Service Standard Three levels: Category 1-dents, scratches, gouges, no replacement panels Category 2- above and removal, refit and replacing of bolt-on panels and glazing Category 3-as above and structural repairers

27 Assessment skills are vital Video

28 Elements of PAS 125 Methods

29 < ,000 1,200-1,300 1,500-1,600 1,800-1,900 2,100-2,200 2,400-2,500 2,700-2,800 3,000-3,100 3,300-3,400 3,600-3,700 3,900-4,000 4,200-4,300 4,500-4,600 4,800-4,900 Elements of PAS 125 Methods Light Structural With additional value added content 71 Core Elements of data 100% of researched vehicles TOTAL SAVINGS Circa ; 100m. To Insurers 100m. to Body shops Full Structural 19 Core Elements of data 10% of researched vehicles

30 Elements of PAS 125 Machine Proven Suitability, Capability with evidence of routine maintenance and calibration-"appropriate to scope.

31 Elements of PAS 125 Materials

32 Influence

33 What next for Thatcham? Thatcham will continue to research emerging vehicle technologies In addition to Telematics there are a range Intelligent Transport systems currently being developed, which may well emerge and become a key part of our future strategy We are already carrying our detailed repair assessments for emerging innovations such as electric and hybrid vehicles, high strength steels and aluminium bodywork Thatcham s aim is to new trends and advice on the opportunities and risks associated with new technologies The first fully licensed self-driven car a modified Toyota Prius won a special permit on Tuesday, the first of three applied for by Google, which allows it to be used on the state's roads, including the famous Las Vegas strip. The Telegraph, June 2012

34 Thank you