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1 Brake the road safety charity Aviva Risk Management Solutions Saving Money Through Fleet Risk Management A practical approach By Steve Palmer ARMS Risk Services Manager Motor

2 Steve Palmer F.I.C.F.M. (Dip.), NEBOSH Cert, CIIM.

3 Saving Money Through Fleet Risk Management A practical approach Agenda Facts about Road Risk Incidents Legislation Governing Fleet Risk Operations Basic Risk Management 10 Essential Elements Claims History Is yours Good, Bad or Indifferent? Emerging Issues that effect your Insurance Premiums Help & Advice on Risk Management Questions?

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7 25 days later the same number of people had been killed on the roads of Europe. Did this make headlines?

8 FACTS about Road Risks 1 in 3 RTCs involve an individual who is at work at the time. (DoT) Around 730,000 road crashes occur from driving which resulting in injury. (RoSPA). Approximately 20% of driving crashess are fatigue / tirednessrelated crashes (RoSPA). Grey Fleet account for between 3 5 million vehicles (Energy Savings Trust). Cost of At Work Crashes to Employers is 2.7 billion (BRAKE) Excessive Speed a factor in over 24% of driving fatalities - (RoSPA) Road Casualties increased to 194,477, Car deaths +2% (797), Pedestrian deaths - 5% (440), Cyclists Fatalities up to 113 from 2013, Overall Road Deaths up by 4% (1,775 or circa 15 Billion). The 3rd Lowest figure since records began in (DoT)

9 Does your business have Exposure to Risks? Bird s Triangle Frank Bird Dir, of Insurance Co. of America Analysed 1.7 million industrial accidents Concluded that RM reduction budget & time should be spent on the near misses to change the company culture in regard to accidents

10 Legislation Governing Fleet Risk Operations Health and Safety at Work Act 1974 Management of Health and Safety at Work Regulations 1992 (updated 1999) Reporting of Injuries, Diseases and Dangerous Occurrences (RIDDOR) Provision and Use of Work Equipment Regulations 1998 (PUWER) Working Time Regulations (>3.5 t) & Drivers Hours Regulations Road Traffic Act 1988 / C& U Corporate Manslaughter Bill and Homicide Bill Operator Licences & CPC compliance (LGV / PSV operators) etc. etc.

11 Basic Fleet Risk Management 10 Essential Elements 4 MAIN AREAS Management policy Driver safety Vehicle safety Journey planning

12 Basic Risk Management 10 Essential Elements Management policy (Area 1) 1. *Assign a senior manager with specific responsibility for managing driving at work activities. 2. Carry out DAW Risk Assessments & Implement a Health & Safety policy which incorporates a DAW policy. 3. Routinely undertake, record and act on the findings of risk assessments dealing with all aspects of driving at work including driver safety, vehicle safety and journey planning. 4. Ensure that every incident involving any vehicle driven on behalf of the company is recorded, investigated and that collective information is regularly analysed and action taken to reduce recurrence.

13 Basic Risk Management 10 Essential Elements Management policy Making the case Equate the benefits of RM in - Money Talks!!! True cost of Crashes & Lost Productivity in their business - between 4 33 times the bent metal costs. (RAC) - cite your own claims costs YOY and the above formula Legal compliance It s the law to operate safely! Moral reasons - to show your staff you actually care. Corporate & Social Responsibility - Publicity Orders, not good for business. Self Preservation Stats 19, Corp Manslaughter, Fleet Managers Good Repute.

14 Basic Risk Management 10 Essential Elements Driver safety (Area 2) 5. Provide a drivers' handbook that includes road safety guidance and sets out individual driver responsibilities, in support of the Company s policies and procedures, e.g. DAW policy, what to do in the event of a crash, vehicle checks, mobile phone policy, management contact details, etc. 6. Ensure that all employees driving on behalf of the company are initially vetted, inducted and regularly assessed, to establish that they are properly licenced, competent, suitably trained and medically fit to do so.

15 Basic Risk Management 10 Essential Elements Vehicle safety (Area 3) 7. Ensure when choosing vehicles to be used on behalf of the company, that they are entirely suitable for their intended purpose and that the utmost importance is placed on safety features. (example on load security TRL) 8. Ensure that all vehicles used on behalf of the company are regularly inspected and strictly maintained using the manufacturer s recommended service schedules (and if applicable, in accordance with Operator Licence requirements).

16 Basic Risk Management AUTONYMOUS EMERGENCY BRAKING The New Seatbelt The Technology Monitors Traffic (vehicles & pedestrians) in Front using Sensor Fusion (Cameras & Lidar) Detects sudden reductions in distance between vehicles / objects Provides Audible and Visual warnings to the driver Applies the Brakes automatically if the driver doesn t react* The Costs & Savings Over 75% of all collisions occur below 20 MPH. 1/3 rd are Front to Rear crashes (Thatcham) Average P.I. whiplash claims is circa 6,000 + bent metal costs & hidden costs Cost of AEB ranges from 180 to 1,300 on average (fit and forget) depending upon system / VM Benefits Typical reduction of 5 Insurance Group ratings or circa 10% via Thatcham. Standard fitment to most New LGV s over 7.5 t GVW from November 2015 Now being reflected via Euro NCAP 5* Safety ratings for cars. SEE -

17 Basic Risk Management 10 Essential Elements Journey planning (Area 4) 9. Check whether a road journey is really necessary and encourage the use of alternative modes of communication / transport where this is practical. 10.Ensure that necessary journeys are scheduled to a realistic timetable and are planned to take into account the essential need for adequate rest periods. Useful sources of information :- Aviva 10 Essential Elements Brake Essential guide to fleet safety HSE Driving at work INDG382

18 Claims History Is Yours Good, Bad or Ugly? Do you know how much Crashes are costing your business? How does your Claims Experience compare with other similar organisations? What % of your claims are At Fault? What s the cost of At Fault claims to your business? What s cost of TP Bodily Injury claims to your business? What can you do? Post Crash investigations Conduct Claims Analysis regularly Seek advice - Involve your Broker or Insurer Ask them for this information Identify Trends, particularly around At Fault claims & act upon them.

19 Emerging Issues that effect your Business Fraud Staged crashes and Fraudulent claims cost over 1.3 Billion (source ABI) 1300 Whiplash claims submitted Every Day in the UK (source ABI) 1 P.I. claim every 7.5 minutes (Insurance Fraud Bureau) Whiplash adds 93 to every insurance policy (78% of Low Value claims EU is only 48%) What can you do Have a Post Crash procedure in place before incident occurs (in Drivers Handbook) Report claims as soon as possible (ensure all details obtained) to your insurance company Photographic evidence if possible, preserve the data & Inform your insurer you have it Carry out a Post crash debrief and Investigation once the driver returns (asap) Telematics with Instant FNOL? Tell your insurer you have it and maximise it s use.

20 Emerging Issues that effect your Business Organised Claims Fraud (Repudiation, Convictions and Aviva Successes) CFIT - Fraud Intelligence Team of the Year CFIT s work has secured 146 arrests and been featured in the BBC television series Claimed and Shamed. A highlighted investigation included the conviction of Masi Naqshbandi and Sabaoon Hillaman ringleaders of a 6.5m operation uncovered by Aviva. As a result of our investigations and industry co-operation the key perpetrators received sentences of 7 years and 4 years respectively. In 2014 AVIVA had a 100% at Court win rate with CCTV evidence and 72% at Court win rate with good evidence.

21 VRU s (Vulnerable Road Users) Pedestrians, Cyclists & Motor Cyclists Over 3,401 cyclists seriously injured every year In 2014, 113 cyclists were killed, a slight increase on 2013 (DoT) 20% of fatalities are due to collisions with LGV s Cycling being actively encouraged as a method of transport to work In London over 570,000 cycling journeys every day Main Causes of cycle / vehicle collisions are :- Drivers turning Left or near to junctions (75% of fatalities) Cyclists and drivers fail to allow enough space for each other Cyclists and drivers do not look properly and misjudge each others path or speed. Image 1 Cyclists viewed through a Fresnel Lens by the LGV driver and the blind spot in a normal mirror. Image 2 Steve, only used this pic as example.

22 Telematics & In-Vehicle Cameras What do you want to achieve? How will it be used? Are my Legal Duty of Care obligations already In Place and Robust? Will you act on the data provided to improve risk management? Stats 19 / Road Death Investigation 10 Essential Elements Every Fleet is Different! One size doesn t fit all! Seek advice

23 Risk Management Resource It s Out There!

24 All Recently Launched

25 And Finally Good Risk Management is Good Fleet Management It costs very little, but can save a lot. Every business should practice it from a Financial, Legal and Moral stance. THANK YOU Steve Palmer F.I.C.F.M (DiP.), NEBOSH CERT, MCII. ARMS Risk Services Manager - Motor Mobile

Brake the road safety charity

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