The Intelligent Phone System

Transcription

1 The Intelligent Phone System It s amazing what phones can do ṬM

2 No matter what your company does, it s a communications company. Because how you stay in touch with customers, staff and vendors has a huge impact on what you can accomplish. Telephone systems can enhance your image and dramatically improve productivity or they can have the exact opposite effect. You need a telephone system with the features and flexibility to help you grow. A system that works the way you want so you re in complete control of your calls, messages and accessibility. Does such a phone system actually exist? Absolutely. An open, standards-based phone system from the leader in computer telephony products Artisoft is the recognized leader in providing easy-to-use affordable, computer telephony solutions for small to medium-size businesses. More and more businesses are turning to this new convergence of telecommunications and computer technology to reduce their costs and increase their employee productivity. These savvy businesses know that their success depends on seamless connections between customers and company. Artisoft makes those connections. PBX systems, and even some PC-based systems, are based on proprietary equipment that requires you to buy their company s hardware to run them. Artisoft s TeleVantage software-pbx is an open, standards-based system that lets you take advantage of the equipment you already have. Its server runs on any PC and uses standard voice processing boards from Dialogic, an Intel Company, the recognized leader in its field. And TeleVantage works with any standard analog phone. All this makes expanding your system easy while keeping costs down and preserving your investment for the future. TeleVantage also offers you more functionality than a stand-alone PBX. And at a lower price. It offers you unprecedented call management features to help maximize your productivity while controlling costs. With TeleVantage, you control the way you keep in touch, putting you miles ahead of the competition. Since its market debut in March 1998, TeleVantage has quickly become the leading software-pbx system among Windows NT server-based phone systems, the fastest-growing segment of the computer telephony market. Ranked #1 product of the year by Computer Telephony magazine, TeleVantage has been hailed by both users and industry leaders as the strongest, most intelligent software-pbx available. TeleVantage saves you time and money TeleVantage combines ease of use, simplified maintenance and unparalleled flexibility into a truly integrated communications solution. TeleVantage supports the way you work, whether you re in the office or on the road. You can take advantage of its many advanced features from your networked PC, any Web browser interface or from any telephone.

3 With TeleVantage, you can easily manage multiple incoming calls, transfer calls and set up conference calls quickly. You can access your voice mail messages in the order you want. No more wading through messages sequentially, no more listening to long messages just to get a phone number! When calls come in, TeleVantage tells you who is calling, so you can screen low-priority calls while staying immediately reachable for important ones. Above all, with TeleVantage, you ll never be out of touch. You can easily forward calls to an internal or external number. When you travel, its Follow-Me call routing can try you at several locations. Or hop onto any Web browser to check your messages or change your account preferences. Maximize your important connections while avoiding costly interruptions, guesswork and telephone tag. With TeleVantage, you have complete control over your accessibility, your messages and your time. We ve increased our closed deals and commission dollars by about 15%, and with fewer employees than we had before. We can t afford to miss calls and with TeleVantage, we don t. Steve Wood President, Business Logic Medford, Massachusetts TeleVantage also saves you money. There s no need to purchase expensive proprietary handsets or pay extra for voice mail or unified messaging. Its simplified system administration lets you move, add or change users without costly service calls. A scalable solution designed to grow with your business, TeleVantage lets you easily expand your system without expensive upgrades. And its intelligent routing automatically places long-distance calls through the least-cost carrier. That means tremendous savings on your phone bill. Major advantages over traditional phone systems Your current phone system may strike you as being easy to use. But think about it. Most proprietary systems complicate essential functions, requiring you to memorize obscure key sequences just to forward or transfer calls. With no easy visual or voice-guided interface, even simple operations can be baffling and error-prone. For multiple calls, picking the right call to answer may mean business won or lost. Trouble is, you have to guess which one to choose. Your system may keep you tied to your desk because its features aren t available outside the office. And can you transfer a call from your home phone, or transparently reroute calls to a remote location? Above all, will your current system stand the test of time? Many business telephone systems require you to purchase expensive new handsets, add new modules or even completely replace your system at scheduled intervals. With traditional systems, simply adding or moving a user involves expensive service calls that can delay or interrupt your business. These systems also lock you into a single long-distance carrier, making your monthly phone bills much higher than they should be. Let TeleVantage show you the difference TeleVantage gives you all the features you need along with unmatched ease of use, flexibility and ease of maintenance. It lets you tailor your communications to the way you work while actually improving the bottom line. TeleVantage offers you the best of today s communications technology without the limitations. One system offers you countless advantages for your success now and the life of your business. This system is saving us over $80,000 a year because of increased productivity, and our call completion rate is up 50%. Plus, we were able to install it and have it fully operational in a matter of days. Jim Farmer Chairman of the Board, Sigma Systems Denver, Colorado TeleVantage let our start-up company function like a large, established company. We were able to double our original sales goal in the first year, and we re on track to double again. Cliff Boltwood Founder, Boltwood Ventures Bradenton, Florida We won a major new service contract, and our proprietary phone system couldn t handle all the calls. Now everything is running smoothly. TeleVantage is the best investment we ve made. Jim Costello Regional Manager, Genesys Software Systems Mt. Laurel, New Jersey

4 Award-Winning Features to Maximize Your Business Graphical User Interface TeleVantage s easy Windows-based interface gives you complete call and message control from your PC desktop. Take calls, forward, transfer or screen your calls with the click of a button. Graphical voice mail management lets you access voice messages in any order you choose. Never hunt for phone numbers again! TeleVantage lets you point and click to dial, or use the electronic phone directory to quickly call your important contacts just by clicking on their name. You can also receive screen pops for incoming calls in Outlook, ACT! or Goldmine. Multiline Call Control With TeleVantage, you manage your calls through a graphical interface. Place calls, transfer, record, put on hold, send to voice mail and set up conference calls, all with a click of a button. Handle multiple calls on the screen at the same time. Avoid interruptions when you re on important calls your receptionist can easily see who is on the phone or in Do Not Disturb mode. TeleVantage processes multiple calls efficiently, making your entire company more productive. Web Browser Interface TeleVantage lets you check voice mails or manage personal settings anywhere in the world via the Internet regardless of your Web browser or operating system. Log on at an airport kiosk, client site or hotel and listen to your messages, or change options such as call forwarding, recorded greetings, Do Not Disturb and other voice mail options. Full-Featured Voice Mail TeleVantage gives you the most comprehensive voice mail system available standard, at no extra cost! Create personal greetings, set passwords, log in remotely and return calls without looking up phone numbers. TeleVantage also gives you visual access to your voice mail, identifying each caller and showing you a list of your messages on your screen. Easily save, delete or forward messages, or hear them over your phone or PC s speakers. With TeleVantage you can combine Windows-based file management with voice mail control, sort voice messages into folders or share mailboxes among users or groups. Customize the system for the way you work best!

5 Call and Message Screening TeleVantage lets you know who is calling so you can easily screen your calls and messages. When you re on the phone, TeleVantage announces the caller s name. You then have a choice of taking the call, sending it to voice mail, or even listening in as the caller leaves a message. Or you can see Caller ID and name on your computer screen or phone, letting you choose how to handle each call. Give out priority access codes to ensure that important calls always reach you. Put one call on hold to take a high-priority incoming call, or click a button to grab back a call from voice mail. With TeleVantage you can manage your calls to make the most of your business connections! Follow-Me Call Forwarding Being reachable is essential for today s mobile and virtual office professionals. TeleVantage lets you easily forward calls to an internal or external number, or have them follow you on your travels. You can also define a call routing path that tries you at several locations, such as home, the car or your pocket cell phone. Remote call screening lets you accept or decline calls to maximize your valuable time even when you re on the road. Never be out of touch again! Personalized Call Handling TeleVantage gives you truly intelligent call handling. Create personalized voice greetings and Follow-Me routing lists, and assign them to specific contacts. Decide in advance which callers can reach you on your cell phone and which get sent to voice mail to hear a personalized message. The personal touch will impress your customers, and you can relax knowing that each call will be handled the way you want it to be. Integration and Pager Access Electronic mail has changed the way people do business. TeleVantage combines the best of today s voice, telephony and technology. Any time you receive a new voice mail message, TeleVantage can notify you by or by pager according to a custom schedule. And TeleVantage can send your voice messages directly to your account, unifying all your messages. Voice-Guided Interface TeleVantage is not just for PC users! All of its basic and many advanced features are available via the telephone. TeleVantage will light the message-waiting light on CLASS feature phones when you have voice mail and will display Caller ID information for any incoming call. Easy-to-follow voice prompts guide you through creating a conference call, placing or transferring a call or managing your voice mail, even from a remote location. No more having to memorize function keys or waiting for help from the receptionist!

6 Automatic Call Distribution (ACD) Traditionally, small businesses have not been able to afford ACD. With TeleVantage, your call center teams can work more efficiently while improving service to your customers. Distribute incoming calls to groups of sales or support staff. Play custom hold messages for callers. Agents can view a list of active and queued calls and take the next call or select a priority call from the list. TeleVantage s multilevel auto attendant ensures that calls are always routed to the most appropriate group. Call Center Reporting TeleVantage offers an affordable Call Center Reporter that allows you to analyze and manage your call center performance efficiently. Call center managers can run detailed reports on agent performance, call volume or queue wait time by time of day, inbound call outcome trends and others. Since the Call Center Reporter uses Microsoft Excel to generate reports, you can easily apply your own formatting and change chart types to suit your preferences. Internet Telephony Based on the standard H.323, TeleVantage 3.0 s built-in IP gateway routes calls over the Internet or intranet. This saves you money through bypassing long-distance tolls, reducing wiring costs and making dialing branch offices as easy as calling an extension down the hall. TeleVantage also lets businesses enhance their e-commerce strategy by implementing Web-based calls centers. While browsing a company s Web site, customers can click a button and speak directly to a sales or customer support representative. Call Logging and Reporting TeleVantage logs all calls and lets you enter helpful call notes for your records. Use your personal Call Log to keep up to date with your important contacts. Track whom you ve called, who has been calling you and who needs to be recontacted. Call them by simply clicking on their entry in your call log. System administrators can use the Call Center Reporter to track patterns and monitor usage. Least-Cost Routing Choosing a long-distance carrier can be perplexing and costly. One company might have the best rate for intrastate calls, another for long-distance calls and still another for international calls. Enroll with MediaCom and TeleVantage will automatically compare call criteria, routing each call via the carrier with the lowest rate. You ll see direct savings on your phone bill.

7 Multilevel Auto Attendant TeleVantage s auto attendant provides friendly and efficient call answering. Use it to handle all your calls, or use it just when needed when your receptionist is away, or after hours. Its voice-guided system is easy to use. Callers can dial an extension directly or use the dial-by-name directory. Create different auto attendants for multiple inbound lines and set up multilevel menus. Or use TeleVantage s intelligent scheduling to alter menu options or receptionist coverage based on time of day. Automated fax detection or DID intelligently reroutes faxes to your fax machine or server. Graphical System Administration TeleVantage gives you local and remote on-screen access to system administration functions, eliminating the need for costly service calls. Manage the moves, adds and changes with the click of a button. Use the easy graphical administration program to manage user settings such as mailbox size, password length, personal operators, dialing restrictions, and access to specified features. Fault Tolerance TeleVantage is designed to stay up and running even under adverse conditions. If the network goes down, your important connections stay open. Even during a server malfunction or power outage, your critical phone lines will stay up and running. The TeleVantage server monitors its own status, s administrators for any key system events and automatically restarts if necessary. For further reliability, the missioncritical Windows NT server supports RAID drives and Uninterruptable Power Supplies. Scalability Many systems require expensive add-ons or complete reconfigurations to meet your company s growing needs. TeleVantage easily scales up to 96 trunks and 264 extensions so as your company grows, you won t outgrow your system. TeleVantage protects your investment for the long term, with ongoing benefits that never become obsolete. International Support Available around the world, TeleVantage is answering business communication needs. Set the country code and city code TeleVantage will apply the appropriate dialing rules. With a variety of trunk formats including E1, CAS/R2 and ISDN, TeleVantage meets the needs of an international organization. TeleVantage also supports multiple languages for system prompts a great value for any business whose customer base may speak a variety of languages.

8 TeleVantage 3.0 System Requirements TeleVantage Server Pentium 200 MHz PC or higher 128 MB RAM Microsoft Windows NT 4.0 with Service Pack 4 or higher 2 GB disk space + 14 MB per user TeleVantage Administrator or Clients 486/66 MHz PC or higher Windows 95 or 98, 16 MB RAM (32 recommended) Windows NT 4.0, 32 MB RAM (48 recommended) Web Services Server Pentium 90 MHz or higher 64 MB RAM Microsoft Windows NT 4.0 with Service Pack 4 or higher 200 MB disk space Call Center Reporter Microsoft Windows NT 4.0 with Service Pack 4 or higher 175k disk space per user Internal Telephones Up to 264 standard analog telephones Bellcore CLASS telephones Trunk Lines Scalable up to 96 Standard analog, Centrex, Digital T-1 (robbed-bit), E-1 (CAS/R2), ISDN or IP The TeleVantage starter kit of 4 trunks and 8 extensions scales up to 96 trunks and 264 extensions. TeleVantage is certified Year 2000 compliant.

9 TeleVantage Meets the Needs of Your Entire Organization End Users will be more productive. TeleVantage lets you make calls quickly and easily, including setting up conference calls. It keeps you reachable for important calls and lets you screen low-priority calls. And you can manage your voice mail messages efficiently. Listen to important messages first and return calls automatically no more scrambling to find a phone number. Receptionists will work more efficiently. TeleVantage lets you easily juggle multiple incoming calls. It shows you which users are already on the phone or in Do Not Disturb mode. You can easily park calls, put them on hold or transfer them to other users. TeleVantage s easy-to-use auto attendant provides a thorough, dependable backup when you re away from your desk. Remote Users will have better access. TeleVantage gives you advanced call control whether you re in or out of the office. Calls to your extension can be transparently routed to remote locations. A simple, voice-guided interface lets you set up conference calls and juggle multiple calls. And when you re on the road, TeleVantage will notify you by or pager when you receive important messages. Or check your voice mail or account options using the World Wide Web from any PC! Call Center Staff will work more professionally. TeleVantage lets you distribute incoming calls to appropriate groups of sales or support staff. Agents can easily monitor and manage active and waiting calls from their PC desktop. Call Center managers can review call logs to ensure quality service. System Administrators will have better control. TeleVantage greatly reduces the need for expensive service calls. Extensions and trunks can be easily moved, added or changed. It also gives you real-time access to system information such as station or trunk status, and keeps a log of all calls within the system. TeleVantage can be administered remotely. It s also highly reliable even if the power shuts down, your critical extensions will stay up and running. Customers will like its friendly interaction. TeleVantage lets customers access the right person quickly. Its personalized call handling routes calls automatically and lets callers leave a message if no one is available. The auto attendant provides a convenient dial-by-name directory and on-hold music. Financial Managers will find it cost efficient. TeleVantage s least-cost routing capability lowers monthly phone bills. Its easy maintenance also reduces or eliminates service calls. Expanding the system costs less because it uses standard telephones, not proprietary handsets. The same base system can expand from 1 to 264 users. There are no costly add-ons voice mail, unified messaging and call distribution are all included.

10 Award-winning expertise and unmatched support Artisoft s TeleVantage has won numerous awards including being named #1 Product of the Year by Computer Telephony magazine. Artisoft has also received a wide range of industry awards including several Product of the Year awards, Best of Show and Editors Choice awards from Teleconnect magazine, Computer Telephony magazine, CTI magazine and Call Center Solutions magazine. Our outstanding new technology has quickly become the telephony solution of choice for businesses worldwide. In addition, Artisoft is widely acclaimed by its extensive network of dealers, and won the prestigious ARC (Annual Report Card) award from VARBusiness magazine for four consecutive years. Customize and Expand TeleVantage to Suit the Needs of Your Business With TeleVantage you can add new features and integrate with other systems whenever you want. TeleVantage comes complete with a rich set of programming features that open the door for business specific customizations. Create IVR Plugins to seamlessly integrate Interactive Voice Response and other call control applications such as those written with Visual Voice. Use TeleVantage s TAPI Service Provider to dial from popular contact managers such as Microsoft Outlook, Goldmine and Symantec ACT!. Or create custom screen pop and call control applications to work with other systems you already employ. It s amazing what phones can do ṬM Artisoft, Inc. 5 Cambridge Center Cambridge, MA fax: Copyright 2000 by Artisoft, Inc. All rights reserved. Artisoft, TeleVantage and Visual Voice are registered trademarks of Artisoft, Inc. The Intelligent Phone System is a trademark of Artisoft, Inc. Windows NT is a trademark and Windows, Excel, Outlook and Microsoft are registered trademarks of Microsoft Corp. Dialogic is a registered trademark of Intel. Other company or product names may be trademarks or registered trademarks of their respective holders.