Sabre Property Management System Release Notes Version

Transcription

1 Sabre Property Management System Release Notes Version This production release is scheduled for delivery August 23, Please note that items in this document are subject to change based on our testing and quality assurance process.

2 Copyright Copyright 2012, Sabre Hospitality Solutions. The information contained in this publication is confidential and proprietary. No part of this document may be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without written permission of Sabre Hospitality Solutions. Sabre Hospitality Solutions is not responsible for any technical inaccuracies or typographical errors contained in this publication. Changes are periodically made to the information herein; these changes will be incorporated in new editions of this publication. Any reference to gender in this document is not meant to be discriminatory. The software described in this document is provided under a license agreement. The software may be used or copied only in accordance with the terms of that agreement. Sabre, Sabre Holdings, Sabre Hospitality Solutions, Sabre Travel Network, Sabre Airline Solutions, GetThere, Travelocity, Travelocity Business, lastminute.com, holidayautos.com, IgoUgo, Trams, Zuji, cubeless, Nexion, and WorldChoiceTravel are trademarks of an affiliate of Sabre Holdings Corporation. All other marks are the property of their respective owners Sabre Inc. All rights reserved. Other products mentioned are trademarks or registered trademarks of their respective companies. Copyright 2012, Sabre Hospitality Solutions, Confidential & Proprietary ii

3 Table of Contents Knowledgebase... 5 F1 Help Menu... 5 Enhancements Cancel Reservations with a Credit Accounting - Properties Creating Debit Memos Credit Memo and Debit Memo Unsent Link on Confirmation Letter for Promotion Amend Payment Search to Show Transfers for Payment Tracking to Other Accounts Central AR Should Show Transactions Posted on or Before Current Date of "REDCORP" Don t Auto Match Invoice for Lockbox Payments with Negative Allocations... 7 Defects Consolidated Logs Not Working in Production Unable to Checkout a Reservation to DB That has a Safe with Limited Warranty charge RRI274 - Adv Purchase Reservations - CC in Wallet Not on Reservation Dollar Off Discount Not Working MASTER - Shift 4 - Safe Charges Not Included in Authorization Amount Res Booked via Web Coming in with -$1.00 Rate Central AR - Fix Data File Option AR - Res Booked in 4.0 or Redroof.com/Message Not Popup at Check-in Reservations - Cannot Remove VP+ Receivable, Allows DB to Wrong Acct AR - Searching Payments Unhandled DB VP+ Not Migrating to YLD RRI Blank Reservation with "," (comma) as Name Inn121 - Reservations Coming Down From Web Are Missing GTD RRI281 LIBRA Res Status Not Updating Unhandled Unhandled Unhandled Unhandled Unhandled RRI525 Lackland Hot Tier Issues AR - Payments on Unsent Invoices MSVCR100 Missing from Published Application AR - Module Allows Over Allocation of Funds and Misstatement of Cash Payment Search for Illinois Not Working on Redroof.com in API Shift4 MOTO Certification Balances Appearing on Ledger Database Fixes AR Payment Over Applied VP Copyright 2012, Sabre Hospitality Solutions, Confidential & Proprietary iii

4 35435 Payments Stating Over Applied AR Payments Double Applied? Need D15 and D25 loaded for RRI Database Blocking - Stored Procedures Range Limits Database Blocking Credit Card Trans Range Limits Database Blocking Revenue by Range Limits Database Blocking Revenue by Detail Range Limits Copyright 2012, Sabre Hospitality Solutions, Confidential & Proprietary iv

5 Knowledgebase We update the Sabre PMS Knowledgebase and Help menus with each release. View the Technical Support Knowledgebase to see the What s New in Sabre PMS version page to access the current release notes, reference documents, and the release notes archive by software version. Access the Technical Support Knowledgebase within Sabre PMS by clicking Technical Support Knowledgebase in the lower-right corner of the launch Page. F1 Help Menu Access the F1 Help Menu when logged in to Sabre PMS by pressing F1 on your keyboard or by choosing the from the action button menu. Updates to the F1 Help Menu occur when we deploy new software features and functions. Copyright 2012, Sabre Hospitality Solutions, Confidential & Proprietary 5

6 Enhancements The following changes are effective with the release Cancel Reservations with a Credit This functionality applies to the following areas: Property Setup Reservations Sabre PMS prompts users with the option to adjust a guest folio or discontinue the reservation cancellation when the guest has an outstanding account balance and the Allow Cancel with Balance property default is undefined. To ensure users are prompted accordingly; check the property default value for the Allow Cancel with Balance setting via Setup>Property Defaults Accounting - Properties Creating Debit Memos This functionality applies to the Centralized Accounting Module. When a user adjusts a direct bill posting from the guest account the linkage to the guest charges on the original transaction are removed and both the original unbilled charge and the new offsetting unbilled charge in the account are set to suppressed from invoice and not printed. The user may repost charges to 903 using the quick checkout option, which results in the guest charges linking to the new charge. The direct bill process allows unbilled charges and offsets for adjustments to reflect on the guest account. In the past users could not make adjustments or reinstate a guest after the close of day is completed; which required them to contact the AR team to make adjustments post night audit. Per the sub case 35884, charges are visible for the business date of the REDCORP property. Any activity at the property for a date exceeding the REDCORP property s business date is no longer visible in centralized accounting Credit Memo and Debit Memo Unsent This functionality applies to the Centralized Accounting Module. We updated the logic so that when the memo is added to an invoice, the memo is marked with the same sent date as the parent invoice. Adding a memo to the account does not affect this change and the memos on the account are not marked as sent automatically Link on Confirmation Letter for Promotion This functionality applies to Reservations. A promotional back-to-school advertisement image embedded within the standard Red Roof Inn confirmation letter with a hyperlink to The back-to-school advertisement image will only be active between the dates of 08/23/2012 and 09/30/ Amend Payment Search to Show Transfers for Payment Tracking to Other Accounts This functionality applies to the Centralized Accounting Module. Users can now view when and to where a payment transfers. The payment detail includes a list of accounts a payment transferred to and the transfer amount. Copyright 2012, Sabre Hospitality Solutions, Confidential & Proprietary 6

7 A check mark on the search form and the account form (when viewing zero balance payments) indicates when a payment is transferred. The payment form shows a list of transfer details if the payment was transferred to multiple places (currently only available as part of the lockbox process) Central AR Should Show Transactions Posted on or Before Current Date of "REDCORP" This functionality applies to the Centralized Accounting Module. When a checked-out account is direct billed from a property, the transferred balance to Central AR does not appear on the Unbilled Charges tab of the VP+ receivables account attached to the transaction until the business date of the REDCORP property is rolled to the following day Don t Auto Match Invoice for Lockbox Payments with Negative Allocations This functionality applies to the Centralized Accounting Module. When a lockbox payment has an invoice with a negative allocation amount, the system does not match any invoices to the payment. The auto match will no longer match invoices when any invoice on the payment has a negative allocation. The UI prevents the user from manually matching invoices from the lockbox management form for payments with negative allocations. Defects The following defects are being addressed within the release Consolidated Logs Not Working in Production Unable to Checkout a Reservation to DB That has a Safe with Limited Warranty charge RRI274 - Adv Purchase Reservations - CC in Wallet Not on Reservation RRI Case Dollar Off Discount Not Working RRI Case 933 Log tables were broken up to improve search. Once the publish goes out, we'll need to run this again with a small sample to see if the effects of these changes do not cause locks. Development updated the stored procedure to include special codes along with charge codes and taxes. User should not be able to set the "allow" setting for special requests from the account management page. Affected Areas: Reservations, Folios There was an issue where random online bookings of Advance Purchase reservations were losing their GTD code when integrating into PMS. The problem was isolated to a handful of properties that had duplicate credit card types in the GTD table. The API code should have been looking for Active codes only and was failing when multiple records of a single card type (E.G. AX) found during conversion of credit card type to GTD code. Where the GTD code should have been stored as '911' it was stored as 'AX'. The 3.0 user interface did not recognize 'AX' and thus the system could not use the GTD value. This API code modification will prevent new reservations having this issue. If or when an unrecognized or inactive card type is received, this issue will reoccur. We are now logging such instances in case they do occur. Room Type differential amounts are now included in Dollar Off Discount rates. Affected Areas: 3.0 Reservations, 4.0 Reservations Copyright 2012, Sabre Hospitality Solutions, Confidential & Proprietary 7

8 MASTER - Shift 4 - Safe Charges Not Included in Authorization Amount Res Booked via Web Coming in with - $1.00 Rate RRI Case Central AR - Fix Data File Option AR - Res Booked in 4.0 or Redroof.com/Messa ge Not Popup at Check-in RRI Case Reservations - Cannot Remove VP+ Receivable, Allows DB to Wrong Acct AR - Searching Payments RRI Case Unhandled DB VP+ Not Migrating to YLD RRI051 RRI Case Blank Reservation with "," (comma) as Name RRI Case 3636 For authorizations obtained via pin pad device, authorization amount was not including special request charges (ex. Include safe charges). This has been repaired. Affected Areas: Reservations and Shift4 We fixed this issue in a previous build release. It is no longer creatable in UAT or QA. Affected Areas: Reservations We fixed an issue where the data file was blank. We created a prompt to display the send dialog box to allow user to change the address and subject line Affected Areas: Central A/R We fixed this issue in a previous build release. It is no longer creatable in UAT or QA. Affected Areas: Reservations When removing a VP+ company from a reservation, the receivables account was not clearing from the reservation. We have resolved this issue. When changing or removing a VP+ company from a reservation, the receivables field also clears/updates. Rate information is updates included. Affected Areas: 3.0/4.0 Reservation, Companies The payment search now shows the account where payment currently resides and indicates transfer status. This allows the user to search for a payment and see the trail of transfer activity for that payment on the search form. Note, if more than one payment has the same search details it is included in the results. You can double click on a payment in this list and displayed in the selected account. This is true even if the payment has a zero balance. This allows you to look at the payment details and see the transfer details of that specific payment from the Payment Management form. Affected Areas: 3.0 Central A/R No Changes made at this time, leaving case in resolved status for Development to monitor. The new channel rate handling for direct bill, non-commissionable and combination rates (DB, NC, and DBNC) should not have been filtering the companies. I updated the form so the DB, NC, or DBNC are removed from the rate and the rates now show and the companies are now listed until the rate plan without the DB, NC, or DBNC tag. When you set a corporate rate on a corporate company for a property the rate will now show on the VP+ rate management form. Affected Areas: VP+ Management, Corporate Negotiated Rates We resolved the issue where the Voice Agent application was allowing the saving of reservations with a guest name with in an invalid format. Now, when a user enters an invalid name (i.e.:,john) and saves the reservation, the system returns an error. Affected Areas: Voice Agent - Reservations Copyright 2012, Sabre Hospitality Solutions, Confidential & Proprietary 8

9 Inn121 - Reservations Coming Down From Web Are Missing GTD RRI Case RRI281 LIBRA Res Status Not Updating RRI Case Unhandled Unhandled Unhandled Unhandled Unhandled RRI525 Lackland Hot Tier Issues RRI Case AR - Payments on Unsent Invoices RRI Case MSVCR100 Missing from Published Application There was an issue where random online bookings of Advance Purchase reservations were losing their GTD code when integrating into PMS. The problem was isolated to a handful of properties that had duplicate credit card types in the GTD table. The API code should have been looking for Active codes only and was failing when multiple records of a single card type (E.G. AX) found during conversion of credit card type to GTD code. Where the GTD code should have been stored as '911' it was stored as 'AX'. The 3.0 user interface did not recognize 'AX' and thus the system could not use the GTD value. This API code modification will prevent new reservations having this issue. This issue will reoccur when an unrecognized or inactive card type is received. Log files will capture new occurrences. Case closed by Red Roof: Closing case per of 8/3 asking all users to review Resolved tickets by 8/7. If no response, the ticket would be closed. Joy had given extension to 8/9 for month end close. Joy confirmed that she put all necessary notes in cases Affected Areas: Libra Interface Added line 1755 in ReservationEdit.aspx.cs to help prevent trying to get data from a column that may not exist. After looking at the stored procedure cross_company_getcompanyinfo, noticed the column name being returned was called 'taacount' and not 'travelaccount'. Changed the name in the code to 'taaccount' also. This font is only used on 2 screens in the application, to resolve the issue, the font was changed to Arial, a much more common font that is supported on all operating systems. This font is used on 2 screens in the application, to resolve the issue the font was changed to Arial, a much more common font that is supported on all operating systems. Updated line 794 to also look for UTF-16 instead of just UTF-8, to replace/delete before inserting the XML into the database. Updated line 794 to also look for UTF-16 instead of just UTF-8, to replace/delete before inserting the XML into the database. Corrected I-sites data to add +5% in the Hot Tier. Affected Areas: Isites, Manager The application allows payments to be applied to unsent invoices. An issue was found and corrected where accounts were showing up when searching for only with unsent invoices. The problem was that invoices without a sent date would cause the company to show even if the invoice was paid. It has been corrected so if the invoice is paid the account will not show with the only with unsent invoices checked. With the introduction of the ability to see zero balance invoices on accounts, the user will now be able to see an invoice that was paid and if needed, print or send the invoice and mark it as sent. Affected Areas: Central AR - Invoices Web 7 has been updated. All servers have the needed assembly installed Affected Areas: Application Download Copyright 2012, Sabre Hospitality Solutions, Confidential & Proprietary 9

10 AR - Module Allows Over Allocation of Funds and Misstatement of Cash Payment Search for Illinois Not Working on Redroof.com in API RRI Case Shift4 MOTO Certification Balances Appearing on Ledger RRI Case 5 Changed the logic so that lockbox payments that are split during the lockbox processing are updated for proper allocation amounts. Affected Areas: Centralized Accounting Module There was a calculation error with the GEO Location in the landmarks table for Illinois getting the direction to some of the properties found in the search radius. I added logic to account for geo locations that do not calculate an exact angle. This fix was applied to production and RedRoof.com now properly returns properties in Illinois. Affected Areas: isites Successfully completed certification with shift4 for MOTO transactions. The certification was accomplished using the AR Module [Add Payment] form. Affected Areas: Centralized Accounting Migrated call interface records that were missing transaction type, so they were not showing on the folio. These records were removed from the system and archived to SoftHotel_RRI_Archive..zzz_charge_archiveblanktranstype_ _dk. Affected Areas: Reservations, Accounting Database Fixes The following changes are effective with the release AR Payment Over Applied VP RRI Case Payments Stating Over Applied RRI Case AR Payments Double Applied? RRI Case Need D15 and D25 loaded for RRI Database Blocking - Stored Procedures Range Limits Database Blocking Credit Card Trans Range Limits Invoices and Payments were corrected as the result of this change. Red Roof Inns have assigned to Joy to validate. Affected Areas: Centralized Accounting Invoices and Payments were corrected Affected Areas: Centralized Accounting Invoices and Payments were corrected Affected Areas: Centralized Accounting D15 and D25 records created in production. Affected Areas: VP + Transaction Totals Report - changed the stored procedure to check that the date range between startdate and enddate are equal to or less than 31 days. If the range is greater than 31 days, the stored procedure will not return any data. Affected Areas: Reports Changed the stored procedure to check the date range between startdate and enddate are equal to or less than 31 days. If the range is greater than 31 days, the stored procedure will not return any data. Affected Areas: Reports Copyright 2012, Sabre Hospitality Solutions, Confidential & Proprietary 10

11 35917 Database Blocking Revenue by Range Limits Database Blocking Revenue by Detail Range Limits Optimize GetRoomListStatus Procedure Changed the stored procedure to check the date range between startdate and enddate are equal to or less than 31 days. If the range is greater than 31 days, the stored procedure will not return any data. Affected Areas: 3.0 Revenue By Report Changed the stored procedure to check the date range between startdate and enddate are equal to or less than 31 days. If the range is greater than 31 days, the stored procedure will not return any data. Affected Areas: 3.0 Revenue By Report Optimize the performance of cross_getroomliststatus to query history_reservations for estimated balance, instead of directly querying the charge table each time. Copyright 2012, Sabre Hospitality Solutions, Confidential & Proprietary 11