Accounts Receivable Training Document. Product Name: Accounts Receivable Release Version: GR 3.1.0

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1 Product Name: Accounts Receivable Release Version: GR 3.1.0

2 Copyright All rights reserved. This documentation is an unpublished work of, which may be used only in accordance with a license agreement with. Any unauthorized use, duplication, or disclosure is prohibited. assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation. Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recorded, or otherwise, without the prior written permission of. Any reference to company names in samples, procedures, or templates are for demonstration purposes only and are not intended to refer to any actual organization. ActiveX, Microsoft, Windows, Windows XP, Windows NT, and Windows Server 2003 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Pharmaserv is a registered trademark of McKesson. All other trademarks are the property of their respective owners. Revision Date: 12/21/ :36 AM Page 2 of 34

3 Table of Contents Setting Up Accounts Receivable for First Time Use... 5 Adjusting Settings in AR Preferences... 5 How to Access AR Preferences... 5 Administration menu:... 5 AR Preferences Window... 5 Global AR Preferences... 6 Defining Statement Groups... 7 How to Access the Statement Groups Window... 7 Accessing Statement Groups:... 7 Statement Groups Window... 7 Defining a Statement Group... 8 Add Statement Group Window... 8 Process Scheduler window:... 8 Weekly Process Scheduler Window... 9 Monthly Process Scheduler Window:... 9 Statement Groups window Creating and Editing a Process Scheduler How to Access the Process Scheduler Window Accessing Process Scheduler: Process Scheduler Window Dunning Messages How to Access Dunning Messages Accessing Dunning Messages: Create and Edit Dunning Messages Dunning Messages window Tax Codes Accessing Tax Codes Accessing Tax Codes Window: Creating and Editing Tax Codes Tax Codes Window Using Accounts Receivable Adding New Customers and Creating AR Accounts Accessing Customer Maintenance and Adding a Customer Select Customer window Customer Maintenance window Adding an AR Account AR Account Tab Configuring a Self Account Configuring an Other Account AR Account Information in Rx Processing AR Acct Info area within Rx Processing How to Lock an AR Account Invoices...20 Viewing Invoices Invoices second level tab AR Invoices (Detail) Window Revision Date: 12/21/ :36 AM Page 3 of 34

4 Adding Manual Invoices AR Invoices window Voiding Invoices Void Invoice window Quick Invoice Entry Quick Invoice Entry Menu AR Quick Invoice Entry window Payments Viewing Payments Payments second level tab Viewing Payment Details Adding Payments AR Payments (by account) Window Voiding Payments Quick Payment Entry Quick Payment Entry AR Quick Payment Entry window Statements Generating Statements Printing Statements Selecting Report Manager from the menu Report Manager window Using Online Help Revision Date: 12/21/ :36 AM Page 4 of 34

5 Setting Up Accounts Receivable for First Time Use Adjusting Settings in AR Preferences Before using Accounts Receivable, verify all of your preferences. Verification of preferences will ensure that the Accounts Receivable (AR) module will perform the actions you require, such as applying finance charges and service charges. You must click APPLY and OK on your first visit to these windows in order to save your settings. How to Access AR Preferences Administration menu: Click the Administration menu to access AR Preferences. To access AR Preferences: 1. Click Administration on the menu bar. 2. Click AR Preferences. The AR Preferences window displays. AR Preferences Window Revision Date: 12/21/ :36 AM Page 5 of 34

6 Global AR Preferences The settings for the options in the AR Preferences window are global and pertain to every account in the system. However, specific account overrides can be maintained at the account level through the AR Tab. The Statement Generation area displays the following options: Service Charge This field designates the service charge amount to apply to all customers. If a service charge is entered an account is charged a service charge even when there is a zero balance. If you do not use service charges, enter $0.00. Finance Charge % (Annual) This field designates the finance charge percentage to apply to all customers. A minimum finance charge cannot be added. If you do not use finance charges, enter 0. Compound Finance Charges This option determines whether overdue finance and service charges are added to the overdue balance before the annual finance percentage charge is calculated. If you do not compound finance charges for all customers leave this option empty. Prompt for Finance Charges This option causes a prompt to display when generating statements. The message prompts to apply finance charges to the statements. You will have the option to select YES or NO. NOTE: If this option is not selected and a finance charge percentage is designated, the process automatically applies the finance charge. The Statement Printing area displays the following options: Insert Page Break This option affects how statements print when multiple patients are charging to a single account. Each patient s charges will print on a separate page when this option is selected. Charges for more than one patient may display on a single page when this option is left blank. Print Prescription Details This option causes details for autocharged prescriptions to print on statements, including Rx#, QtyD, and Item name. If this option is not selected, statements print only Rx# and QtyD. The item name is not printed on the reciept. The Rx Processing area displays the following option: Autocharge Copay Selecting this option causes any calculated copay or CAM response copay from Rx Processing to automatically charge to the patient s account. If this option is not selected, the copay is not automatically charged. The POS area displays the following option: Require Open Drawer for Payments This option requires the user to open drawer on the work station before manually posting payments. Opening this virtual drawer enables AR payment confirmations using Drawer Reconciliation in Point-of-Sale, after which they display on related Point-of-Sale reports. NOTE: This option only applies if you are using Point-of-Sale. The Transaction Display area contains the following options: Display Voided Invoices This option enables you to view voided invoices by default. If this option is not selected, voided invoices do not display by default. NOTE: An option to display voided invoices also displays on the AR tab when viewing invoices for a specific account. This enables you to view voided invoices, if necessary. Display Voided Payments This option enables you to view voided payments by default. If this option is not selected, voided payments do not display by default. NOTE: An option to display voided payments also displays on the AR tab when viewing payments for a specific account. This enables you to view voided payments. Revision Date: 12/21/ :36 AM Page 6 of 34

7 Defining Statement Groups Before you can generate statements for the first time you must place your customers into a statement group. For example, if you have a group of statements that are billed on the 15 th of every month you can create a statement group to generate every month on the 15 th. You can then assign customers who get statements on the 15 th to this statement group. If you have other customers who get statements on the end of every month you can have a separate statement group that allows you to generate statements for those customers at the end of every month. How to Access the Statement Groups Window Accessing Statement Groups: Click the Billing menu and then select Statements Define Statement Groups. To access the Statement Groups window: Click Billing Statements Define Statement Groups to display the Statement Groups window. Statement Groups Window Revision Date: 12/21/ :36 AM Page 7 of 34

8 Defining a Statement Group 1. To add a statement group to the system, click. This displays the Add Statement Group window: Add Statement Group Window 2. Type the name you want to use for the group. 3. Select a schedule from the drop-down list. If a schedule does not exist, click the Add button. This button displays the Process Scheduler window. Process Scheduler window: This version displays the daily schedule option. 4. Enter a Start Date. The Start Date is the closing date of the first statement run. NOTE: The Start Date of a schedule attached to a statement group defines the end date of the first statement period for that group. This date must pass before statements for the first period can be generated. For example, if you wish to generate and print statements on May 1, the Start Date should be set to April To create a process schedule that generates by number of days, select the Daily option in the Occurs area. This specifies that you want to generate statements after a specific number of days. Revision Date: 12/21/ :36 AM Page 8 of 34

9 Weekly Process Scheduler Window 6. To create a process schedule that generates by number of weeks on specific day(s), select the Weekly option in the Occurs area. This specifies that you want to generate statements after a specific number of weeks on a specific day(s). Monthly Process Scheduler Window: Note that using EOM (End of Month) uses the 28 th, 29 th, 30 th, or 31 st depending on the month. 7. To create a process schedule that generates statements by number of months on specific day(s), select the Monthly option in the Occurs area. 8. Select the appropriate options in the Monthly area to enable you to specify what type of monthly schedule you want to follow. 9. Save your schedule by clicking Apply and then OK. 10. Click OK in the Add Statement Group window. This returns you to the Statement Groups window. Revision Date: 12/21/ :36 AM Page 9 of 34

10 11. Now that your statement group is created, add those customers you would like in the group to the Accounts in Group table. Click (double arrow button) to move all of your customers into that group. If you would like to add specific customers to the group, you must select them individually. Select the first customer you would like to add to this group and then click (single arrow button). 12. Once all of your customers are assigned to groups your Statement Groups window should look similar to the following. Statement Groups window Revision Date: 12/21/ :36 AM Page 10 of 34

11 Creating and Editing a Process Scheduler You must create a process scheduler that defines when you will be generating statements; such as end dates, how frequently statement generation should occur, etc. This feature enables you to have multiple patient groups with statements that generate at different times. How to Access the Process Scheduler Window Accessing Process Scheduler: Click the Maintenance menu to access Process Scheduler. Click the Maintenance menu and then select Process Scheduler to display the Process Scheduler window, which enables you to define schedules for statement generation. Process Scheduler Window NOTE: The Start Date field in the Process Scheduler window is the ending date of the statement. Revision Date: 12/21/ :36 AM Page 11 of 34

12 Dunning Messages How to Access Dunning Messages To access dunning messages, click Billing Statements Dunning Messages. Accessing Dunning Messages: Create and Edit Dunning Messages You can create up to four different dunning messages with up to 6 lines of text: one for all customers with current balances, one each for customers with 1 statement past due, 2 statements past due, and 3+ statements past due. You can also use this feature to display messages on statements for special occasions and/or holidays. To do this you would type for example **HAPPY HOLIDAYS** on all 4 text boxes and this message will appear on all customers statements. Dunning Messages window Revision Date: 12/21/ :36 AM Page 12 of 34

13 Tax Codes You can apply tax through Accounts Receivable. If you use McKesson Pharmacy Systems Point-of-Sale (POS), you can add taxes through the POS system. Verify that these tax codes are set up correctly before posting manual invoices through AR. Accessing Tax Codes To access Tax Codes, click Maintenance Tax Codes. Accessing Tax Codes Window: Click Maintenance Tax Codes. Creating and Editing Tax Codes When initially entering the Tax Codes window, adjust the DEF tax code depending on whether you use tax in AR. NOTE: The DEF tax code should be zero unless taxes are applied to prescriptions. If you apply taxes through McKesson Pharmacy Systems Point-of-Sale (POS), set the tax percentage (%) levels to those you will use in POS. This is the default tax code attached to all the invoices created manually in AR. If you do not charge taxes at all, set the DEF tax code to $0.00. Enter the tax percentage that you charge in the Tax Level 1 field in the DEF tax code. Tax levels 2, 3, and 4 are used for additional taxes, such as; state, county, or city, etc. You can also create additional tax codes that you can select at the time of the invoice. For example, create a NONTAX code to select when entering a manual invoice for nontaxable items. Revision Date: 12/21/ :36 AM Page 13 of 34

14 Tax Codes Window 1. To add an additional tax code, click Add. A blank row displays. 2. Enter the tax code that you want to use. 3. Enter the description for the tax code. 4. Enter the percentage of taxes in the Tax Level 1 field that are going to be applied if this tax code is selected. Revision Date: 12/21/ :36 AM Page 14 of 34

15 Using Accounts Receivable Adding New Customers and Creating AR Accounts This section contains instructions for adding customers and creating AR accounts. Accessing Customer Maintenance and Adding a Customer 1. Click the Customer button at the top left of the tool bar to display the Select Customer window. Select Customer window 2. On the Select Customer window, click to display the Customer Maintenance window. Revision Date: 12/21/ :36 AM Page 15 of 34

16 Customer Maintenance window 3. Enter the customer s last and first name. If you would like the statement to go to an address other than the residential address you must add an additional address. 4. Click to add another line. 5. In the Type column, click the drop-down menu and select Statement from the bottom of the list. Address Line 1 can be used for the C/O name and Address Line 2 for the billing address. Note that Address Line 3 does not print on statements. Revision Date: 12/21/ :36 AM Page 16 of 34

17 Adding an AR Account 1. To add an AR account, click the AR tab in the Customer Maintenance window. AR Account Tab 2. Select the type of account. The Account Type options are: SELF This type designates the customer as the account holder or as the parent account and person responsible for the account. OTHER This type designates the customer as a dependant or as a subaccount on a parent account. This person designated as Other, is only able to make charges and payments on the account. Modifications to the Account tab cannot be made to an Other account. All modifications to the Account tab must be made through the parent account that this account is attached to. Revision Date: 12/21/ :36 AM Page 17 of 34

18 Configuring a Self Account To configure a Self account: 1. Select Self from the Account Type drop-down. 2. Select the Group from the drop-down list to assign this account to a group. 3. Set the customer s credit limit in the Credit Info area. 4. Override any AR global preferences on this tab. 5. You can also select or clear the following Account tab only options: Locked This option determines whether you want to restrict invoicing for the selected account and any sub-accounts associated with the account. You also cannot charge a locked account from Point-of-Sale or Rx Processing. Locking an account may indicate that the account is delinquent in payment. This option is enabled when the Account Holder drop-down list box is set to Self. However, payments can still be made to a locked account. Primary This option sets this account as the primary coverage when filling scripts for the customer. This is usually selected only if the customer has no third party coverage and you want the account s Rxs to autocharge. Print Statement This option determines whether you want to print statements for the selected account. Statements are printed using Report Manager. This option is enabled when the Account Holder drop-down list box is set to Self. If this option is not selected, statements are prevented from printing for this account only. Print Line Items This option determines whether you want to print invoice line items on the statement. This option is enabled when the Print Statement option is selected and the Account Holder drop-down list box is set to Self. If this option is not selected, line items on an invoice are prevented from printing. If selected, which is the default, the statement prints the invoice description and then each line item underneath. 6. Once you have set the options for this customer, save your changes. If the customer you added is a Self account, an account number is automatically generated and added to the customer s name in the Account Holder field. Configuring an Other Account To set up an Other account: 1. Change Account Type from None to Other. 2. Click next to the Account Holder field to display the Select Account window. 3. Search for the parent account. 4. Highlight the parent account and click Select. When you click Select, all of the parent account s information displays on the Account tab for the customer whose Account Type is Other. NOTE: The only option you can modify is the Primary option. Select this option if this account is the primary coverage for this customer. If you need to change anything on this customer s account you must do so on the parent account. You can access the parent account by clicking Load Parent. Revision Date: 12/21/ :36 AM Page 18 of 34

19 AR Account Information in Rx Processing You can access AR information from Rx Processing including Account Type, Account Holder, credit Limit, credit Used, credit Available, if the account is Locked, Primary, or selected for an Authocharge Copay. You can view options for the account similar to the following: AR Acct Info area within Rx Processing To set the group for this customer, click Pharmaserv to display this customer s information in Pharmaserv. Select the AR tab and then select the group. How to Lock an AR Account To lock AR accounts, select the Locked option in either Rx Processing or in Pharmaserv and click Apply, OK, or Save. Once this option is selected you can no longer create an invoice or autocharge copay to this account. You can, however, make payments to the account. If the customer does not have third party coverage and this account is the primary payment option because the Primary option is selected, clicking New Rx causes the following message to display: This causes the CVG field to display CASH instead of CHG. If you select CHG, the above message displays again and the CVG switches to CASH. To create an invoice or autocharge to this account you must clear the Locked option. If the customer has third party coverage and the account is locked, the autocharge copay option is not available. If the Locked option is not selected but the Primary option is selected, the CHG account is selected automatically when you create a new Rx. Revision Date: 12/21/ :36 AM Page 19 of 34

20 Invoices Viewing Invoices To view invoices, click the Invoice second level tab in the AR tab to display a list of invoices. Invoices second level tab From this window you can view charges to the customer s account and the charge type, including: a manual invoice, an invoice from Rx Processing, or an invoice from McKesson Point-of-Sale. Different types of invoices are: INV (RXP) From Rx Processing. INV (POS) From Point-of-Sale. INV A manually entered invoice from the AR Invoices tab or the Quick Invoice window. INV (V) (RXP) An invoice voided through Rx Processing because the Rx was deleted, revised, reversed, or placed on hold. INV (V) (POS) An invoice voided through Point-of-Sale. INV (V) A manually entered invoice that was voided manually. IV Indicates a voided invoice. This code displays when an invoice is voided that already has a statement attached to it. Revision Date: 12/21/ :36 AM Page 20 of 34

21 Select the invoice you want to view and click Details to view individual items purchased and price. If the invoice is an autocharge from Rx Processing, you can view the Rx#, quantity, and item name in a window similar to the following: AR Invoices (Detail) Window Revision Date: 12/21/ :36 AM Page 21 of 34

22 Adding Manual Invoices Invoices are added automatically from Rx Processing and/or Point-of-Sale, however you can also add invoices manually in Pharmaserv. To add an invoice manually: 1. Click Add in the AR Invoices tab. A window displays similar to the following: AR Invoices window 2. Enter the Invoice Date. 3. In the Description field, enter a general description for the line items entered. If using your own invoice numbers, enter those here in the Description field. NOTE: If nothing is entered in this field, the statement contains the phrase manual invoice. 4. Click Add. An empty line displays. In this Description column, enter the item for purchase, the quantity (Qty), Tax Code (if applicable), and the Price for the item. 5. Click OK to save changes. Voiding Invoices Invoices entered from either Rx Processing or Point-of-Sale must be voided through the application that entered it. For example, if an Rx was charged from Rx Processing, you must reverse or delete the Rx to void the invoice in AR. If an invoice was entered from Point-of-Sale to a customer s account you must void the charge from the register in order to void the invoice in AR. To void an invoice manually: 1. Select the invoice you want to void. 2. Click Void. A confirmation window displays. 3. Click YES to this message. Revision Date: 12/21/ :36 AM Page 22 of 34

23 A Void Invoice (with number) window displays similar to the following: Void Invoice window 4. Enter the reason for voiding the invoice. NOTE: The text entered in this window prints on the statement if you are voiding an invoice from a previous statement. A voided invoice does not show on a statement if it is voided within the same statement period as the invoice. To display voided invoices, select the option Display Voids in the AR Invoices tab. Revision Date: 12/21/ :36 AM Page 23 of 34

24 Quick Invoice Entry Use this feature if you have multiple invoices for multiple customers that you would like to enter at one time. Quick Invoice Entry Menu To access Quick Invoice Entry: 1. Click Utilities Quick Invoice Entry. The AR Quick Invoice Entry window displays. AR Quick Invoice Entry window 2. Click the button to display the Select Customer window. 3. Search for the customer by entering the last and first name and clicking Retrieve. 4. Highlight the customer you are creating the invoice for and click Select. After selecting a customer you are returned to the AR Quick Invoice Entry window. 5. Enter the invoice date and description. NOTE: If nothing is entered in this field, the statement contains the phrase manual invoice. 6. Click Add to enter the line items for this invoice. Revision Date: 12/21/ :36 AM Page 24 of 34

25 7. Click Apply when the invoice is completed. Do not click OK. The Apply button saves your modifications and clears the window while leaving the window open. The OK button saves your changes and closes the window completely. By clicking the Apply button you can select another customer or add additional invoices. Payments Viewing Payments In the AR tab, click Payments to view the list of payments made to this account. Payments second level tab The following codes indicate payment types. CM Credit Memo added in AR. CC Credit Card transaction added in AR. CK Check payment added in AR. CS Cash payment that was added in AR. CM (V) Voided credit memo. CC (V) Voided credit card. CK (V) Voided check. CS (V) Voided cash. PV A voided payment. This code displays when a payment is voided that already has a statement date attached to it. Revision Date: 12/21/ :36 AM Page 25 of 34

26 Viewing Payment Details To view payment details, select the payment you want to view and click Details to display the AR Payments window. This window displays all the details for this payment including comments. Adding Payments To add payments manually, click Add in the AR Payments second level tab to display the AR Payments window. AR Payments (by account) Window This window enables you to select the Payment Date and Payment Method, and specify the Amount. If the payment method is a check, you can enter the check number. The check number will print on the statement. If the payment method is a credit card, you must enter the credit card number in the Credit Card # field that displays when choosing that method. NOTE: This Credit Card # field does not require a valid credit card number. You can enter the last 4 digits of the credit card number. You must, however, enter a valid expiration date. The credit card number does NOT print on the statement. If the payment method is a credit memo you can enter a credit memo number. NOTE: Comments entered in a Credit Memo print on the statements. All payments have the Comment option. Revision Date: 12/21/ :36 AM Page 26 of 34

27 Voiding Payments To void payments manually: 1. Select the payment you want to void. 2. Click Void. A confirmation window displays. 3. Click Yes. A Void Payment (#) window displays. 4. Enter the reason for voiding the payment. NOTE: The text entered prints on the statement if you are voiding a payment that has a statement date attached to it. A voided payment does not show on a statement if it is voided within the same statement period as the payment. Quick Payment Entry Use this feature to enter multiple payments for multiple customers at one time. Quick Payment Entry To access Quick Payment Entry: 1. Click Utilities Quick Payment Entry to access the AR Quick Payment Entry window. Revision Date: 12/21/ :36 AM Page 27 of 34

28 AR Quick Payment Entry window 2. Click to display the Select Customer window. 3. Highlight the customer you are creating the payment for and click Select. After selecting a customer you are returned to the Quick Payment Entry window. 4. Enter the payment date, method, amount, check or credit numbers and any comments required. 5. Click Apply when the payment is completed. Do not click OK. The Apply button saves your modifications and clears the window while leaving the window open. The OK button saves your changes and closes the window completely. By clicking the Apply button you can select another customer or add additional payments. Revision Date: 12/21/ :36 AM Page 28 of 34

29 Statements Generating Statements In order to generate statements, you must have statement groups already set up. If you have not done this yet, see the section Defining Statement Groups. You can start generating statements using any one of the following methods: Click on the tool bar. Select Billing Statements Generate from the menu bar. Press CTRL+G. A window displays similar to the following: 1. Select a statement group from the Group drop-down list box to generate statements for that group. NOTE: The close date is grayed out. The process schedule defined for the group determines when the next closing date will occur. You never have to enter the date. The Close Date must be in the past for statements to generate successfully. 2. Click OK to generate statements. The following message may display: NOTE: If this message displays, click No. This message indicates that there are customers who are not assigned to a group. Click Cancel on the Generate Statements window and open the Define Statement Groups window to determine which customers do not have a statement group. You must select a statement group for these customers before generating statements. Revision Date: 12/21/ :36 AM Page 29 of 34

30 3. Click OK to generate statements. A message displays similar to the following that indicates how many statements will be generated: NOTE: You may see a higher number than expected. AR generates for every account. You can set up statements print runs for accounts with positive balances only. 4. Click Yes if you believe this number to be correct. NOTE: Clicking Yes to this message may display another message if your AR Preferences is set to prompt for finance charges: 5. Click Yes to calculate finance charges, or click No if you do not want to calculate finance charges. NOTE: If you do not have this option selected in your AR Preferences, the generate statements procedure will skip this message and automatically calculate finance charges. After this message displays the statements generate and a message window displays indicating how many statements were generated. 6. Click OK. 7. Click Cancel on the Generate Statement window. Revision Date: 12/21/ :36 AM Page 30 of 34

31 Printing Statements After generating statements you can print them at any time. 1. To print statements, select Reports Report Print Manager. Selecting Report Manager from the menu This opens the Report Manager window similar to the following: Report Manager window 2. Click the plus sign (+) to the left of AR to expand the reports available for Accounts Receivable. A window displays similar to the following: Revision Date: 12/21/ :36 AM Page 31 of 34

32 3. Click the plus sign to the left of Statements to display statement reports. 4. Depending on what type of statements you print (Plain or pre-printed), right-click the appropriate statement type and select Add Report. An additional report name is added. 5. Rename the report, if desired. 6. Click the Filter tab. 7. Click Add to add a filter row. 8. Under Field Name, select Balance. If you would like to print everything except $0.00 balances select not equal to in the Operator column and then type $0.00 in the Value1 column. If you would like to print only those customers with balances due and not credit balances, select the operator greater than or equal to then enter $0.01 (or whatever value makes sense for your report) in the Value1 column. This example is just one way to filter statements. Revision Date: 12/21/ :36 AM Page 32 of 34

33 9. Add another line by clicking Add. 10. Select Statement Period from the field name drop-down list box. The Operator value defaults to equal to. 11. In the Value1 column, select the date range you just generated by placing a check in the appropriate box. 12. Click the Print Options tab. 13. You can choose any of the following options: Print to Printer Select this option to print the statements at any printer connected to your system. You can select a printer from the drop-down list box. View on Screen Select this option to view the statements prior to printing. The statements display on your screen. After viewing, close this view and print the statements from the Print Option tab. Save to File Select this to save the report in one of three output formats: Adobe Acrobat (.pdf), Excel Spreadsheet (.xls), or Word Document (.doc). Statements are saved to the following location: D:\Pharmsuite\Exported Files for Windows NT systems C:\Pharmsuite\Exported Files for Windows Server 2003 systems. 14. Click Save Preferences to retain your statement selections. 15. Select Print to Printer and click Print Report to print the statements immediately. Revision Date: 12/21/ :36 AM Page 33 of 34

34 Using Online Help You can find information on almost every field and many of the procedures referenced in this document in the online help. Place your mouse pointer into any field and press Shift+F1 to access help for that field. You can also access online help by selecting Help Help Topics from the menu bar. Revision Date: 12/21/ :36 AM Page 34 of 34