Business Opportunities from Big Data: Event Management

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1 Business Opportunities from

2 Business Opportunities from How Smart Meters Contribute to Big Data Smart Meters provide near real-time information at a metering point level through time series and event data This information can potentially enhance many of the business processes if data load is managed in an efficient way Smart Grid Event Management and Big Data What is Big Data and how does it affect the business operations of utilities? The Big Data revolution is driven by the addition of new intelligent devices, sensors, web and mobile applications. The energy industry is in a similar situation, much of which is from the growing use of Smart Meters. With the evolution of volume, types of data and the growing demand for fast response, the data landscape is changing dramatically. Along with customer behavioral information and financial information, Smart Meter data presents an attractive opportunity to build new insights to one s own operations, products and customers. In addition to the continuous stream of consumption values,smart Meters provide event data of detected changes in the grid. Using Big Data as a source of intelligence to guide business processes and decision making requires context-based analysis and forwarding the analyzed results to the appropriate business processes.

3 Business Opportunities from Enoro: Integrating Big Data with Business Processes Efficient and fast deployment of tools for Big Data requires applications tailored to meet the industry s own specific requirements. Enoro Smart Grid Event Management is designed to manage events in the energy industry; it gathers information from diverse data sources, analyses the data stream in real time and forwards the results automatically to other business processes in the utility enterprise. In most cases, the creation of optimal business value from event streams requires instant or close to real-time reaction. Storing events and other data in a database for next-morning analysis is no longer sufficient. Key Advantages for Utilities Accurate settlement and billing Improved customer service Improved grid efficiency and planning Improved asset and work-force management

4 Business Opportunities from The Enoro Smart Grid Event Management Solution Enoro Smart Grid Event Management is a solution for the management of large volumes of data. The system is preconfigured to meet the requirements of energy utilities; and it has the performance throughout to manage and analyze very large quantities of data in real time. Templates are provided for many use cases, and interfaces are ready for a number of source and destination processes. Conforming to the IEC/CIM standards makes for easy meter event integration. In essence, this system comes online without programming or other implementation efforts. Configuring for Improvements and Adaptations In addition to fast deployment, the Enoro Smart Grid Event Management solution is highly configurable. Requirements for incoming data and outgoing information and actions can be expected to change continually based on the changing business environment and evolving operational priorities. New usage scenarios and analysis rules can be added to the system without programming, as market demands and operational requirements develop and change. Figure 1 Enoro Smart Grid Event Management Data Sources, Destinations, System Internal Processing Event Sources Smart Meter Event source 1 Smart Meter Event source 2 AMR Head End system source SCADA Event source MDM Event source Call Center Event source Event Processing in Enoro Smart Grid Event Management Import > Process > Distribute Event Management Import Standardize Filter Validate Enrich Post process Create virtual events Distribute Archive DW Surrounding systems (distribution targets) Selected events MDM CIS OMS Issue Management Scanda Gateway SMS Gateway Identifying and Processing Events The Enoro Smart Grid Event Management System processes events as they arrive; and events can be redistributed with almost no delay. Events can be distributed based on predefined schedules or on-request for seamless integration with destination business process. All events are saved to a dedicated data warehouse ; and historical event data can be used later. This platform provides many tools to locate and process relevant information from vast amounts of data. The platform can combine and analyze data from different sources and execute the appropriate actions based on the results. The system caches data from connected systems that can be used in enriching, validating and filtering events. For example, events that are under planned meter maintenance can be filtered out. The system also has a Complex Event Processing (CEP) capability to analyze event streams in real time. This CEP capability can be used for detecting specified patterns in the event stream, which can then trigger the creation of new virtual, customer-defined events and filter out events specified as irrelevant. Enhance and Simplify Processes The continuous stream of event data must be consolidated, analyzed, merged with other relevant information, and then distributed to appropriate business processes, such as customer care and outage management. The net results are possibilities for building business-driven scenarios and information about potential operational incidents in the grid and elsewhere. The following sub-sections describe a few of the potential values of a centralized event management system. Customer Service In the event of a major power loss in a larger geographic region, huge numbers of customer inquiries are triggered, mainly as voice calls, often more than the utility s call center can handle. With accurate metering point-level event data, a utility can put relevant information online, not only about the fault in general, but also at the level of the individual customer answering questions such as when repairs can be expected and when service will resume. Real-time service ensures customer satisfaction and potentially removes the cost of additional staffing to handle high-volume calls.

5 Business Opportunities from The Enoro Smart Grid Event Management Solution (Continued) Outage Management and Grid Maintenance A brief power fluctuation may or may not require the immediate attention of grid maintenance crews. However, such information is always important to analyze and determine when to apply proactive measures. Storing and consolidating events over and fusing them from different data sources and provides the ability to target and address faulty low voltage network elements before device failures and extensive power outages occur. This form of outage management improves service levels while enhancing grid efficiency and extending the lifetimes of assets. Workforce Management Fault messages from meters can be filtered, consolidated and analyzed by an event management system and then automatically activate management crews to take remedial or preventive action. Timely reactive and proactive maintenance activity offers the prospect of lowering network maintenance costs, increasing the efficiency of asset use, and increasing the quality of distribution. Events to Improve Meter-to-Cash Processes Content-rich information from Smart Meters is a potential catalyst to increasing the accuracy and efficiency of meter data management (MDM) processes. Irregularities detected by Smart Meters, such as communication network faults, power off and voltage fluctuations can be filtered and extracted from the event stream and used in VEE (validation, estimation and editing) processes. Irregularities in consumption data can be handled as separate events and combined with other event sources to trigger selected corrective actions. Compressed time frames for balance settlement and billing make processes more sensitive to quality deviations. High volumes of consumption data cannot be processed efficiently if the data quality is poor; optimal data quality is essential for the meter-to-cash process. Corrupted readings and also interruptions and fault messages must be managed in real time to ensure VEE processes receive accurate information. Event Sources Event Management Consumption Reads VEE Settlement Billing

6 Business Opportunities from Centralized Event Management Utilize Big Data and Reduce Costs There are many potential sources of event data, and the existing metering infrastructure is often characterized by many brands of meters and head-end systems. To make the efficient business-driven use of event data possible, event management must be able to support a full range of business processes. Enoro Smart Grid Event Management, a centralized standards-based solution, enables integrating numerous and diverse data sources and business processes without costly point-to-point solution. The costs and complexity of interfaces can be further managed by the use of industry standard interfaces such as IEC/ CIM Centralized event management architecture facilitates the addition of new data sources and destination processes. Technical and business process innovations can generate a succession of new data types, source systems, as well as opportunities for the productive use of event data. It is essential that an event architecture scale to support future usage scenarios. In many cases, the anomaly or root cause of a problem can be identified only if data is analyzed over a long period of time, emphasizing the need for efficient tools for longer-term analysis. Benefits of Enoro Smart Grid Event Management Brings Big Data and real-time activity into business intelligence Built-in case templates and interfaces Connects to a large variety of systems, devices, and processes Provides real-time automated responses to analysis results Highly configurable to meet rapidly changing business requirements

7 About Enoro Enoro helps utility enterprises become more profitable and develop sustainable and agile business models. Enoro end-to-end solutions turn the challenges of reduced consumption, deregulation, and rapidly increasing volumes of data into opportunities by applying intelligence to business decisions. Our solutions specifically focus on leveraging the value to be found in the explosion of Smart Meter data and to enable commercial market processes. With over 20 years experience in delivering energy data systems that enhance business value, we ve come to understand the market and how recent changes will affect the utilities trade in the future. Our mission is to ensure that our customers are ready for these new challenges and positioned to benefit from the opportunities to come. 400 customers use Enoro software to enhance their operations 15 million energy consumers relies on data from Enoro 300 employees across Europe Corporation with several global SI`s Positioned by Gartner Inc. in Magic Quadrant for MDM

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