Meter Data Management Accelerated Across the Enterprise

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1 Meter Data Management Accelerated Across the Enterprise Chip Merriam, Vice President, Legislative & Regulatory Compliance, OUC Guerry Waters, Group Vice President, Oracle Utilities Beth Kearns, Managing Partner, Red Clay Consulting The Perspective from OUC Chip Merriam, Vice President, Legislative, Regulatory & Compliance, OUC Guerry Waters, GVP, Oracle Utilities Beth Kearns, Managing Partner, Red Clay Consulting

2 Agenda Introductions Industry Imperatives The OUC Story The Approach The Results Questions 2

3 Introductions Guerry Waters, Group Vice President Oracle Utilities Chip Merriam, Vice President, Legislative, Regulatory & Compliance Orlando Utilities Commission Beth Kearns, Managing Partner Red Clay Consulting 3

4 Guerry Waters, Group Vice President Oracle Utilities Industry Imperatives 4

5 Market Dynamics Smart Grid: introducing new business opportunities & challenges o Regulators seek action on Grid & metering initiatives o Data mgmt & governance more critical Maintain reliability & optimize customer distributed generation Shift in utility s customer focus: customer satisfaction is a priority Demand reduction 5

6 Why is Meter Data Management Important? Improve on-time billing & accuracy Enable new pricing, tariff design & analysis Increase infrastructure efficiency Improve forecasting & system planning Reduce revenue leakage, theft & bad debt Create operational efficiencies to lower operating expenses Increase meter information accessibility Allow internal & external customers to manage usage & energy costs through actionable info Identify & conduct preventative maintenance 6

7 Chip Merriam, Vice President, Legislative, Regulatory & Compliance Orlando Utilities Commission The OUC Story 7

8 About OUC-The Reliable One Established in 1923 OUC The Reliable One is the second largest municipal utility in Florida. Electric and water services 313,000 customers Orlando, St. Cloud and parts of incorporated Orange and Osceola counties. 8

9 History of the MDM Project OUC was heading down a more customized solution path using multiple vendors. No long term implementation strategy Spending significantly more money customizing a solution than they ultimately spent on the Oracle solution. 9

10 OUC Customer Interaction Costs Cost per Call Center Call $5.73 Cost per Walk-in Customer $ ,000/month 125,000/month Cost per Paper Bill $0.50 Cost per e-bill $0.22 Cost per IVR Call $0.50 Cost per Web Transaction $0.05* * estimated 10

11 OUC Customer Research Objectives Understand customer thoughts, needs & preferences Determine how contactrich & silent customers prefer to be served Determine opportunities for migrating customers to lower-cost channels Gain insight into how technology is shaping OUC s relationship with customers 11

12 OUC Goals Reduce service calls Fast and accurate turnaround from meter reading to billing (eliminating the manual collection of no-reads) Identify issues proactively and automate corrective action Educate & empower customers (to engage in activities, enable automation of efficiency with customers & to implement demand response programs) Provide a foundation to support Smart Grid, Smart Customers and Smart Programs (easy access to usage and program information) Reallocate staff (meter readers and customer experience people) Drive customers to the website to answer questions Add online chat services Display additional data online Improve on-time & accurate billing (with integrated meter-to-cash operations) 12

13 Beth Kearns, Managing Partner Red Clay Consulting The Approach 13

14 OUC s Chosen Implementation Approach METER TO CASH Single Service AMI/HES integration Single CIS integration Validation (VEE) Billing calculations Exception management EXTENDED MDM Additional Integration FAs to/from CIS Complex Billing Determinants Custom validation & Estimation rules Web Presentment Meter Move In/Out & Provisioning ADVANCED AMI/ MDM Reporting / Analytics OMS Integration Load Research Output Additional Services (Gas, Water, Chilled Water, etc) Demand Response Additional Device Integration C R A W L AMI-BASED BILLING W A L K REFINE RULES AND SHARING INTERVAL DATA R U N LEVERAGING THE DIGITAL NETWORK 14

15 Process Flow Meter Data Management 15

16 Chip Merriam, Vice President, Legislative, Regulatory & Compliance Orlando Utilities Commission The Results 16

17 Why Oracle & Red Clay Consulting Oracle Utilities Meter Data Management & Smart Grid Gateway The most complete and cost effective applications for our business needs Consolidates vast amounts of data into central data source for all departments Improves on-time & accurate billing with comprehensive integration of meter-tocash operations Red Clay s unique appliance, SmartGridONE (SG1) Proven track record of Oracle Utilities Meter Data Management implementations Crawl, Walk, Run approach Pre-configured options and fully robust out of the box functionality Low risk & affordable Rapid deployment (fully tested & requires minimal customizations) Complete core meter-to-cash MDM solution with endless possibilities for enhancement 17

18 Implementation Overview Less than 6 months from start to go live Fixed scope Integration with Elster EnergyAxis Head End System o Interval Data, Register Reads & Meter Events Integration with PeopleSoft ERM Automated Validation, Editing & Estimation Automated Calculation of Billing Determinants 18

19 OUC s Future Strategy & Next Steps Expected Outcomes of Phase II Accelerated Roll Out of all Smart Meters Potential Phase III Integration of ~240,000 Elster AMI Electric Service Meters Integration of ~145,000 Elster AMI Water Service Meters Estimated 385,000 total AMI meters in MDM Ability to load data from the field from HFF files Increased volume of meters collecting interval data Billing data for all AMI meters coming from one source, MDM Advanced revenue protection capabilities Automated Device Communications 19

20 OUC Key Lessons Learned Develop long term Smart Grid strategy Develop partner relationships with vendors vs vendor relationships Choose a system that is proven with successful implementations Leverage proven outof-the-box functionality where possible Start small, customize later 20

21 Questions? Guerry Waters Beth Kearns Chip Merriam 21

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