THE LATINOS 1.EXECUTIVE SUMMARY

Transcription

1

2 1.EXECUTIVE SUMMARY Taxista enjoys a legacy of more than 20 years delivering innovative dispatch solutions to the For-Hire industry. Our team of more than 30 dedicated professionals, work tirelessly to serve our valued clients across North America and South America serving the fastest growing group in the world. THE LATINOS Note: Taxista delivers all Professional Services, Documentation and Software in the English Language. The Cabmate Software and Mobile Device firmware proposed herein can support alternate language caption headings based upon language templates that can be modified by taxista. 2

3 1.Optional System Elements 1.The following optional elements are available in connection with this proposal, The itaxisrv software facility allows licensed 3rd parties to interact with the Cabmate dispatch system leveraging the licensed itaxisrv API function calls. Example uses for the itaxisrv API include Smartphone booking applications, Web Booking applications, Cashiering applications, and Interactive Voice response systems. 1.Sliptrac Cashiering Through its partnership with NBB Solutions, Taxista offers the optional Sliptrac cashiering suite of products which seamlessly integrate with the Taxista dispatch system. Used extensively throughout the Taxista user community, Sliptrac offers core cashiering and accounting system integration with a range of add on modules including: 3

4 1.SYSTEM OVERVIEW Mobile Knowledge The computerized dispatch system proposed herein will consist of hardware and software provided by Taxista System Overview The figure below illustrates a sample system configuration for Cabmate operating with Mobile Data Terminals. US Ca A na da Cabmate Callcenter IVR Support Passengers Cabmate Server System Administrator Cabmate System (Virtualized) MySQL Database Tracking Station (Optional) Auto Callout (Optional) Outbound SMS (Optional) Shared Ride Engine (Optional) N-Gate Server (PDN) Base Signaling Unit (PMR) CTI Compliant Telephone System Dispatcher/Supervisor Company A Calltaker Calltaker Company B Calltaker Calltaker Fleet Vehicles Public Data Network (PDN) S2008 MDT S9008 MDT Remote Access Smart/Discreet 3G/4G Modem Printer Private Mobile Radio Network (PMR) Support Specialist VerifEye G5 Taximeter Camera PMR Radio MobileNav DriveLinQ & TaxiLinQ Rooflight Panic Button * Note: TaxiLinQ supports Public Data Network Communications only. Telephone Accounts Booking Smartphone / Web Cashiering Private Label Card Management Credit/Debit Card Processing FleetNet Portal NGP Corporate Accounts ipp350 Contract Accounts Moneris POSPad EMV PinPad Figure: Cabmate Network Diagram 2.2 Cabmate Operating in a Virtualized Server Environment The advancements in virtualization from VMWare and other hypervisor developers allows for consolidation of what would traditionally have required multiple servers and workstations onto a single robust and redundant hardware platform. The cost of this single platform (plus back-up if applicable) can be significantly less, and has numerous cost saving advantages with respect to management and administration. The following illustration shows how the various Taxista software elements (some of which are optional) would be accounted for in the virtualized environment. 4

5 Cabmate in Virtualized Environment Primary Infrastructure Back-up Infrastructure MKC Cabmate 3rd Party MySQL MKC N-Gate (Qty. 1 per 600 Veh) Card Dispatcher Outbound SMS 3rd Party MS SQL 2008 R2 (Express) MKC MPE Editor TSS Server 3rd Party MySQL Images of Primary Infrastructure Linux Red Hat v5+ Enterprse MS Server 2008 R2 Linux Red Hat v5+ Enterprse VMWare - ESXi v5.0 x CPU VMWare - ESXi v5.0 x CPU <500 Vehicles i.e. Dell 810, 6 Cores (2.5GHz), 32GB DDR3, Raid5, 4HDD- SATA2/SAS (600GB ea), 4xNIC Vehicles i.e. Dell 810, 8 Cores (2.5GHz), 48GB DDR3, Raid10, 4HDD-SATA2/SAS (1TB ea), 4xNIC Vehicles i.e. Dell 810, 12 Cores (2.5GHz), 72GB DDR3, Raid10, 4HDD-SATA2/SAS (1TB ea), 6xNIC >2000 Vehicles - i.e. Dell 810, 16 Cores (2.5GHz), 120GB DDR3, Raid10, 4HDD-SAS (2TB ea), 8xNIC <500 Vehicles Optional Vehicles See <500 Spec Vehicles See Spec (or HA) >2000 Vehicles HA HA = High Availability 5

6 1.SOFTWARE ELEMENTS The following sections describe the features and capabilities of the various software elements to be delivered by Taxistain accordance with this proposal. Optional items while described, may not be delivered under the terms of this proposal. Please see Section 5 for a complete list of proposed software deliverables. To ensure that the server and workstation hardware is correctly installed, and to ensure that taxista has an on- going ability to support the Dispatch system, it is required that taxista contract or assign a local technical contact for the system implementation. This individual should be a licensed Computer Network installer, certified in the operation of Windows NT Taxista assumes no responsibility for the procurement or installation of network hardware or software elements except for the software specifically delivered by Taxistaunder the terms of this proposal. Cabmate Server Software Cabmate is a Linux based application that leverages the power of the MySQL database to manage your fleet vehicle dispatch requirements. Cabmate is intended to run in a Primary and Backup configuration. The use of SAN technology to enhance redundancy and reliability can be considered. Cabmate Server Software Cabmate is a Linux based application that leverages the power of the MySQL database to manage your fleet vehicle dispatch requirements. Cabmate is intended to run in a Primary and Backup configuration. The use of Virtualization and SAN technology to enhance redundancy and reliability can be considered. The minimum server and workstation specifications for the Cabmate dispatch system are as follows: taxista will need to provide a dedicated Server for the Cabmate Dispatch software that meets the following specifications: Cabmate is divided into various Modules. These include: 1.Account Manager 2.Address Manager 3.Fleet Manager 4.Communication Manager 5.CallTaker 6.Supervisor 7.System Manager & Administration These modules are accessed through the Windows based Cabwin and related Client applications Street Database Server (for Microsoft MapPoint 2012) In order to leverage Microsoft MapPoint 2012 for use as the underlying street database for Cabmate, a stand alone Linux Server running MySQL and meeting the following minimum system specifications is required. It is assumed that taxista will provide a server meeting the following specifications: 6

7 1.Cabmate Client Software Cabmate is the Windows client application that interfaces with the Cabmate Servers. Cabmate is permission based, and is used by Call takers, Dispatchers, and Supervisors to input information into the Cabmate database and to interrogate the Cabmate database taxista will need to provide workstations for the Cabmate software meeting the following specifications: Modules accessible via the Cabmate client include: 1.Account Manager Account Manager Helps you Maintain Customer Account Information and Offer your Customers Enhanced Services Cab mate s Account Manager allows you to maintain detailed information about your Customers including contact and billing information, pickup and destination addresses, and driving directions as well as enhanced service offering tools like account prompts and validations. Account Manager is a database management interface that facilitates the entry of customer account information and account management scenarios in the account database portion of the Cabmate Dispatch System. This database has a record of each customer including the status of their account, their name, address, telephone number, directions to their location, and extra information that you may collect to properly service the account. There are two types of accounts; regular accounts and phone accounts. A regular account customer typically does business with your company on credit, and a phone account customer typically does business with your company using cash or credit card. Because there are two different types of accounts, there are two different ways to add each type of account to Account Manager. Phone accounts are added through the Call taker window, while regular accounts are added through the permission based Accounts window. The following figure illustrates the Account management facilities of Cabmate: 7

8 3.3.2 Address Manager Address Manager Contains Powerful Tools for Organizing your Coverage Area The tools in Address Manager will help you configure your address database to optimize your geographic coverage and call response. Address Manager has been designed to maintain the dispatch system street directory Taxista compiles the street directory based on your definition of your zone structure and the database used to extract the road network, prior to system turn-on. The street directory contains all the streets in the service area. The service area is the part of the city serviced by your fleet. The street directory divides the service area into zones. The dispatch system keeps track of the location of jobs and vehicles by using zones. Use Address Manager to: Add new streets and buildings Add street and building aliases Restrict addresses, and take addresses out of service Configure zones, localities, and going home aliases Maintain the zip structure The following figures illustrate the features of the Address Manager. 8

9 Figure Address Manager (Streets) Figure Address Manager (Zone Configuration) 9

10 3.3.3 CallTaker Cabmate s Advanced Calltaker Environment Has Been Designed for Fast and Accurate Order Entry Supported by the account, fleet, address and system databases, Cabmate s Calltaker environment provides speedy access to information and processing of customer orders for immediate, future or regular dispatch scenarios. Cabmate s Calltaker environment facilitates the entry and management of jobs in the dispatch system. Calltakers enter a customer s job details into the system. The Calltaker window is used to enter the job details for various types of jobs. As a Calltaker, you will receive calls from customers and enter their job requests. The Calltaker window allows you to: Enter standard jobs Enter account jobs Update account information Enter parcel jobs Enter multiple pickup and multiple destination jobs Enter special jobs, including bids, priority jobs, will call, future calls and regular runs Determine the queue position of a job, to estimate how long service will take Determine the approximate cost of a job Determine the approximate location of a pickup address The following figure illustrates the Call Taker screen associated with the Windows Cabwin client application CommunicationsManager The Communications Manager allows your supervisory staff to monitor the performance of your communications network and data traffic to and from the MDTs in your Vehicles. The following figure illustrates one of the screens associated with the Communications Manager Windows client application. 10

11 Figure Cabmate Communications Manager User Interface Supervisor Cabmate s Supervisor Tools Offer Advanced Control of the Configuration and Operation of Your Fleet Dispatch System Using the Supervisor Tools you can Monitor your Zone and Fleet Activity, Suspend/Reinstate Vehicles and/or Drivers, Configure your system for changing service dynamics through the day, and much, much more. Supervisors monitor and control the status of zones, vehicles and passenger jobs. Parcel Supervisors perform the same actions for parcel jobs. The Jobs window is another Supervisor feature used for monitoring recently dispatched jobs and reservations about to be dispatched. Supervisor tools are drawn from the following Cabmate system functions. These include: Zone Status Vehicle Suspensions Regular Messages Zone Queues Driver Suspensions 11

12 3.3.5 Fleet Manager Figure Cabmate Communications Manager User Interface Fleet Manager Helps you Organize your Drivers, Vehicles and Fleets Cabmate s Fleet Manager allows you to maintain detailed information about your Drivers and Vehicles including insurance and banking information as well as allowing you to maintain information on, and assign vehicles to particular Fleets. Fleet Manager is a database management tool that facilitates the entry and management of Driver, Vehicle and Fleet information in the dispatch system. The Fleet Manager window appears when you start Fleet Manager. Use the Fleet Manager window to: Add, modify and delete fleet records Control whether the driver must send a valid Driver ID when logging in Control whether the fleet is disabled Disable the fleet from servicing any account customers Disable the fleet from servicing selected account customers Display which vehicles belong to the fleet Add, modify and delete information for driver rates 12

13 Backup/Download Zone Configuration Job Search\ Jobs Window System Setup Job Watcher Parcel Dispatcher Vehicle Status Reservation List View Job Changes System Manager and Administration Set Up Your Global System Parameters With the Cabmate System Manager and System Administrator Using System Manager and System Administrator you can add users to your system, set up your system limits, driver types and vehicle types, switch servers from master to slave, and more. System Managers configure your Cabmate System to apply certain company policies. System Administrators change the Cabmate computer configuration. This manual covers the functionality of the Cabmate System Manager functions and includes a discussion of the Cabmate System Administrator procedures in the final chapter. As a System Manager, you will: Set system parameters and control system access Enter the dates for Bank, Government, School and Commercial holidays Configure the meaning of driver codes, vehicle classes, and driver types Configure the channel map and change company information Maintain form messages and message codes GPS Features Cabmate has the facility to utilize geographic information drawn from the street database, and GPS position data for each of your vehicles to apply configurable business logic that can enforce the following: 13

14 GPS Tracking Provides a means by which the location of the vehicles in your fleet can be tracked and plotted on a map (See Tracking Station Software). GPS Zone Verification Vehicles attempting to book into a zone will only be permitted to do so provided that their GPS position is either within the zone, or within a configurable distance from the zone. GPS Closest Vehicle Dispatch On a zone-by-zone basis, it is possible to configure Cabmate to dispatch a Job to the closest vehicle in that zone. Weighting can be applied to make this determination based upon a mix of proximity and time in zone, ensuring that drivers are treated fairly without sacrificing customer service. Emergency Notification If a driver actuates the covertly installed emergency button connected to the MDT, the Supervisor will be alerted of this distress message and will be able to take deterministic action to assist the driver. Distance and Bearing to Pick-Up The Cabmate host can send the geographic coordinates of a pick-up location to the vehicle that has been awarded the job. With this information, the GPS receiver within the MDT will compute a bearing and distance from its current location to the Pick-Up address. This provides a visual representation to the driver The following image illustrates the GPS parameters that are configurable for the Cabmate dispatch software on a zone by zone basis: 3.4 VTrack Vehicle Tracking Portal The VTrack Tracking Station SW allows you host a web portal that will plot the locations of all of the vehicles on a Open Streets map ( This management tool gives you a bird s eye view as to the location of your vehicles in near-real time and historically, across your service area. Vehicles can be viewed according to Fleet, or operating state. VTrack also allows you to create user accounts which are enabled to view only specific companies, fleets, or vehicles. This can be valuable in jurisdictions where regulators require access to this information as well. The following figure illustrates the VTrack user interface: 14

15 VTrack Vehicle Tracking Portal The VTrack Tracking Station SW allows you host a web portal that will plot the locations of all of the vehicles on a Open Streets map ( This management tool gives you a bird s eye view as to the location of your vehicles in near-real time and historically, across your service area. Vehicles can be viewed according to Fleet, or operating state. VTrack also allows you to create user accounts which are enabled to view only specific companies, fleets, or vehicles. This can be valuable in jurisdictions where regulators require access to this information as well. The following figure illustrates the VTrack user interface: taxista will provides a dedicated Server for the Tracking Station software that meets the following specifications 3.6 CTI Telephone Interface Screen Pops Cabmate supports a number of industry standard and proprietary Computer Telephony Integration (CTI) protocols. This allows the carrier s Caller ID signal to cause an automated Screen Pop in the Cabwin calltaker screen so that account details will automatically be presented to the Calltaker when he or she picks up the phone, thereby speeding the calltaking process. To take advantage of this feature your company must be subscribed to Caller ID with your local telephone service provider and your telephone system must support Computer Telephony Integration (CTI). To ensure functionality Taxista may perform a simple evaluation of your phone system. 3.7 Credit Card Processing (CMT) Through its partnership with Creative Mobile Technologies, LLC ( CMT ) Taxista is pleased to offer US- based clients credit card processing through the Bank of America. With its end-to-end PCI-Certified Payment solution, CMT offers fleet operators the lowest interchange rates and highest data security available to the Taxi, Black Car and Limousine industry today. 15

16 Please note that taxista will be required to set-up a Merchant Account with Creative Mobile Technologies directly for this service. Contact details for Creative Mobile Technologies are as follows. Creative Mobile Technologies Mr. John Crant, Director of Sales & Marketing th Avenue, Long Island City, NY T: (347) F: (718) E: jcrant@cmtnyc.com Note: Please note that for Credit Card processing via the CMT Payment Gateway, a Printing Taximeter (Pulsar 2020/2030 or Centrodyne Silent 620) or a standalone Centrodyne Silent 160 printer is required. The cost of this external printing facility is not included within this proposal Automated Call-Out Services (Twilio) When a driver arrives at a Pick-Up address, he has the option of pressing the MDT s On_Scene function key, resulting in an automatic call from your Cabmate system to the Passenger s telephone number to notify them that their vehicle is waiting outside taxista must set up a Twilio account via A single Twilio telephone number is required, and per minute callout charges will apply. The TaxistaAutomated Callout Service will forward Callout requests via the Twilio API to the Twilio cloud based service and the associated actions will be taken. Male or Female voices may be selected, and the outbound message can be customized. Outbound SMS/Text Messaging (Twilio) The Cabmate Outbound SMS/Text Messaging feature provides two primary functions: SMS Vehicle ID & Pickup Address to Passenger on Fare Acceptance by Driver SMS Vehicle Out Front Message to Passenger when Driver Presses MDT Callout SoftKey The benefits of this module to your operation include: Provides Passengers automated notifications that a vehicle has been assigned to their reservation Ensures that Passenger knows which vehicle is theirs in the case of busy pick-up spots Allows Drivers to remotely annunciate their arrival from the safety and comfort of their vehicle This feature is delivered in two parts: SMS Gateway SW License to be installed on Customer Supplied Server/Workstation leveraging Customer Supplied Twilio account - Configuration Files within the Cabmate Host Dispatch Application Taxista Smartphone Booking Application (SPB) The Taxista Smartphone Booking Application (SPB) module allows you to offer a custom branded ios and Android booking application to your passengers. The application is skinned with your corporate logo and colors, and is uploaded to the Apple App Store and Google Play for your passengers to download to their mobile devices. Once the passenger has created a user profile through the application, they can make reservations directly to the expert Dispatch System without the need for Calltaker or Dispatcher intervention. The feature is ideal for handling large volumes of calls during peak periods. 16

17 Figure: Taxista for Web, ios & Android Features of the Taxista SPB app are illustrated in the figures below: 17

18 Figure: Sample Screen Shots of Taxista Smartphone Booking Application BELOW ARE OTHER BASES NATION WIDE USING THE MOBILE KNOWLEDGE CABMATE TECHNOLOGY 18

19 In addition to smartphone booking, Taxista has a companion Web booking facility offering a similar set of features and functionality. Clients can access the administrative facilities of Taxista through this web portal. Figure: Taxista Web Portal 19

20 Fortress Mobile Taxi Camera System As a global manufacturer of Mobile Digital Video Systems, Fortress Mobile provides quality service and support to a wide-range of vehicles. Our mobile surveillance solution allows for operations to easily locate, retrieve, view, save and share recorded video and audio from the installed cameras. 20