Language Training Facilitator Manual

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Language Training Facilitator Manual"

Transcription

1 Language Training Facilitator Manual

2 Welcome! NCCER and constructnet International (cni) have partnered to provide instructional language courses via the Internet in a series titled Construction English for the Spanish Speaker. With your assistance, we are working together to further enhance the industry s ability to promote clear communications and safety at the job site. As a Language Training Facilitator (LTF), you are crucial to ensuring the success of this unique solution to a long-standing industry challenge teaching construction-related English to non-english speaking employees. You will be responsible for managing and facilitating a series of Internet-based courses for Spanish-speaking individuals, many of whom may have no experience with a computer or the Internet. A critical component of the instructional language series is the orientation for the course participants, which you will lead. The orientation is the single most important activity, aside from entering and completing the actual course, in which the participants will engage. You will become their point of reference for such issues as using the computer, logging onto the Internet, navigating the course, answering questions about the evaluations and group activities, and so forth. In addition, to conduct a successful orientation and manage the courses, you must be fluent in English and Spanish and have a strong working knowledge of the computer and Internet technology. You will have direct access to support from NCCER and cni, and your participants will be able to call an 800 number where experienced, native Spanish-speakers can help with any issues that may arise. Thank you for your support and commitment to our industry. This manual is intended to help you succeed in a one-of-a-kind effort in construction, and your role is paramount. Your success is the participant s success.

3 I. PROGRAM OVERVIEW The following information presents an overview of the instructional language series, including a description of the courses and program elements. A. Course Descriptions 1. Construction English for the Spanish Speaker: A series of five courses designed to improve communication on the job site between Spanish-speaking and English-speaking employees. Each course builds upon knowledge and skills obtained in the previous course. Introduction to Construction English I Participants will be able to understand and employ familiar everyday expressions and basic phrases used on the construction site. Participants are introduced to the importance of safety on the job. This introductory course is most appropriate for employees new to construction and who do not speak English. Introduction to Construction English II The participant will be able to understand statements and frequently used expressions related to areas of most immediate relevance and will be able to communicate about tasks requiring a simple and direct exchange of information on familiar and routine matters. Intermediate Construction English I The participant will be able to understand and communicate clearly about familiar matters regularly encountered at work, including discussions in the crafts, and will deal with situations most likely to arise while traveling in an area where English is spoken. The importance of safety on the job will continue to be reinforced. Intermediate Construction English II The participant will be able to understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in the crafts, and can produce clear, detailed language on a range of subjects at work. Advanced Construction English I The participant will be able to understand a variety of long spoken and written text and recognize implicit meaning. 2. Construction Spanish for the English Speaker: One course aimed at foremen, supervisors, crew leaders, and administration. The primary purpose of this course is to ensure clear communication between the Spanish-speaking employee and the Englishspeaking manager, particularly to ensure safety on the job site. B. Technology It is critical for the company or organization offering the program to adapt to the characteristics of the delivery system and technology. It is also important for the LTF to have a working knowledge of these technologies in order to answer any questions training participants may have.

4 1. Minimum technical requirements Internet access 256Kbps, DSL or LAN (recommended) account Microsoft Internet Explorer 4.0 Anti-virus software (recommended) 2. Minimum Software Requirements Flash Player 8.0 Real Player 10 Acrobat Reader 7 Microsoft Office 97 Software to compress and decompress files Microsoft Java Virtual Machine Java C. Critical Program Elements Several elements contribute to the successful implementation of the training program, including: 1. Language Training Facilitator The LTF will give the orientation to the computer and manage the course. 2. Orientation The orientation is a requirement. This is perhaps the first time that a participant will take a language course or use a computer. The LTF will be responsible for conducting the required orientation for participants. 3. Monitoring The LTF is able to monitor the participants progress on the Internet at all times. The LTF will have access to databases and views not available to participants. This function is extremely critical. Experience indicates that participants need encouragement and prompting. Detection of problems with the course, the technology, or decreasing participation, coupled with early intervention, increases the chances of success for participants. Progress monitoring also requires the LTF to provide reminders to the participants of important dates and providing immediate feedback regarding exam results. 4. Evaluation The final evaluation of participant progress will be proctored by the LTF. The final evaluation will also include a practical session where the participant will need to orally demonstrate his or her command of the English terms and phrases learned in the course. The online evaluation will be password protected and the LTF will provide this information to the participants. Instructions for the practical section of the evaluation will be provided to the LTF.

5 5. Benchmark Sessions The courses contain a series of suggested benchmarks, which consist of physically meeting with participants and include written evaluations to assess progress to that point, and an interactive session where the LTF will verbally engage in English with the participants to determine progress in the learning process. Benchmarks provide the LTF the opportunity to assess the extent to which participants are learning at a given point in the course This group activity will also include exercises that require participants to speak and demonstrate, not only that they comprehend what is being said, but that they can also express themselves correctly in English. 6. Customer Service and Technical Support For questions regarding credentials and customer service: Contact NCCER Phone: For technical support for the organization. LTF, and/or the participant: Contact cni: Phone: a.m. 5 p.m., PST, April-October; 8-5 p.m., MST, October-April Spanish language support II. PROGRAM IMPLEMENTATION The following section contains the Language Training Facilitator guide for implementing NCCER's Online Instructional Language Series. It includes information, tasks, activities, and processes that increase the likelihood that the language program participant will succeed in his or her effort to learn to speak English on the job site. Each group of participants is different, and the approach to presenting the orientation may change in order to accommodate the characteristics and needs of a particular group. Sponsoring organizations and companies are free to customize some aspects of the orientation, such as evaluation forms. Several elements are paramount to the success of this program: Spanish-speaking employees must be required to participate in the language program. The extent to which sponsoring organizations or employers require participation will determine the individual s success learning job-related English; The LTF must be fluent in Spanish and English; Customer service and technical support must be readily available to participants and the LTF; Sponsoring organizations and employers should not assume that participants can begin the program on their own. A. Prepare For the Orientation Prior to presenting a successful orientation, the LTF should consider the following elements while preparing for his or her session. 1. Know Your Audience The program is designed specifically for Spanish speakers who do not speak English and are currently in construction, as well as for individuals interested in construction as a career. These individuals

6 present very specific characteristics, including cultural differences among countries of origin and a broad range of education backgrounds. 2. Demographics a. Age Age differences represent a challenge because each age group presents different attitudes, expectations, and needs. The LTF should consider how to utilize the strengths of each group, for example by teaming a younger more technically knowledgeable individual with an older person intimidated by the computer and Internet. b. Cultural considerations Participants often represent different countries of origin with their respective cultures. The LTF should be sensitive to this fact and avoid generalizations or assumptions regarding the participants background. The fact that the course is presented in Spanish can be a distraction for participants if they perceive the Spanish used in the course to be different to the one spoken in their country of origin. When individuals get caught up with different Spanish dialects they should be reminded that the course is about English. Also point out that they are increasing their Spanish vocabulary and cultural knowledge of other Hispanics. If different nationalities are represented, it is important for the LTF to maintain an atmosphere of respect among the participants. The LTF must remember that cultural differences affect perspectives and can remind participants that they have much in common as well: They all work, or will work, in construction; They are Spanish speakers who they must learn English and therefore share common challenges, fears, and concerns; Their safety on the job depends on learning English, and safety is a common and critical concern. 3. Learning Styles The LTF should be familiar with learning styles and be able to adapt to the different styles that will be represented in any group. Generally, experience indicates that most of the Spanish-speaking construction workforce is not highly educated but do read and write in Spanish. They also demonstrate the range of learning styles common to any group being trained. Some participants will need one-on-one attention, while others will proceed with training on their own. The LTF must be prepared to proceed accordingly. 4. Environmental Characteristics Experience with many orientations indicates that these individuals share common environmental and physical characteristics. The knowledge of these factors may be helpful to the LTF while conducting the orientation.

7 Participants are used to manual work with tools and heavy equipment and generally do not have much experience with training in the U.S. Some react with fear of damaging the computer since it is perceived as very delicate equipment. On the other hand, some tend to attack the keyboard, pressing the keys too hard and long, with a variety of resultant situations. Participants work outdoors, and many seldom experience a structured indoor classroom session; some may be intimidated by the experience. The orientation will be the first time some participants have been asked to speak in an educational environment and in front of a group. Leaders among the group will present themselves, and often have English speaking skills. Depending on the day and time, participants may be tired and reluctant to participate in the orientation. Follow-up after the orientation (tracking and monitoring participant progress) can be challenging, and the LTF must emphasize that participants must be actively involved in the course to succeed. 5. Login Information Usernames and Passwords Participants will need their own usernames and passwords in order to access the course. After registering participants, the LTF will receive login information for the group within 48 hours and before the orientation. The LTF must ensure the login information works properly prior to distributing the logins to the participants at the orientation. 6. Materials The following materials are included in the LTF s resources section of cni s Web site: a. Surveys A set of surveys relative to the orientation and course benchmark exams have been designed to provide tools for the LTF to assess levels of: Knowledge prior to training Satisfaction with the course and training experience Progress in the course b. Participant Guide The participant guide contains step-by-step instructions for logging into the course and useful information to refer to during the course. c. Power Point Presentation Basic Elements of a Computer and the Internet This PowerPoint presentation is key to the LTF when the participants are not familiar with the computer and/or the Internet. The presentation includes notes for the LTF to enrich and facilitate the presentation. d. Support Materials These materials include a registration form and an instruction sheet for a group activity. Both documents will help the LTF facilitate the orientation session.

8 B. The Orientation Participants may be uncertain about the process in which they are about to become involved. It is therefore important to welcome the participants in Spanish and if feasible, at the door as they arrive. Greeting participants individually and in their first language tends to relax anxious participants. Sign-in sheets should be available at the door. The most important personal information that should be collected is a phone number so individuals can be contacted during their time in a course. 1. Assess Competency English and Computer Literacy The structure of an orientation depends on the level of knowledge and skills of the participant; therefore, it is critical to determine English and computer literacy at the start of the orientation. An initial survey should be given to the participants when they sign in. The survey gives the LTF a quick snapshot of the group s competencies and experiences and gathers the following information: Age Educational background Experience with computers and the Internet Perception about the use of both tools Access to computers Motives for taking the program Expectations of the program The initial survey is found in the Instructor Resources section of cni s Web site. 2. Introduction When all participants are present and have completed the survey, the LTF asks the participants to introduce themselves and include their name, birthplace, and their expectations about the orientation and the language program. Sharing birthplace accomplishes two things: the LTF learns about the different countries of origin represented in the group, and the participants begin breaking down potential barriers to communication among themselves. The LTF can also assess the level of knowledge and experience with English, the computer, and the Internet. 3. Group Activity After the introductions are complete, the LTF divides the group into teams and each team will be provided with a set of questions about computers. This activity is intended to determine how knowledgeable individuals are about computers and create group cohesion. Experience has shown that the more knowledgeable individuals help those less knowledgeable. This process tends to reduce the anxiety about the physical characteristics of the computer (mouse, monitor, etc.) while promoting positive relationships in the group. Instructions and suggested questions for this activity are included in the LTF Resources section of cni s Web site.

9 4. How to Use a Computer The greatest challenge for the LFT will be providing computer training to a group that has a wide range of competencies and knowledge. Although the LTF can assume that the great majority of participants are not familiar with the computer, experience has shown that a good number of individuals will be computer literate. The most effective strategy for training is to encourage the more knowledgeable to team with the less knowledgeable. a. Components The LTF will visually point out and explain, if necessary, each of the following: Monitor CPU Mouse Keyboard b. Uses As a result of the training, the participant will be able to: Use the mouse Select objects Drag objects Right click Left click Use the keyboard Understand the way the information is presented in Windows 5. The Internet The LTF briefly describes the Internet as a network of connected computers and servers that share information around the world, and explains the characteristics, advantages, and risks associated with the Internet. The LTF demonstrates how to use a Web browser. An effective exercise is to access several utilitarian Web sites, for example doing a search of NCCER, or construction to demonstrate the breadth of the Internet while easing fear and discomfort. Experience indicates that those new to the computer will thoroughly enjoy this newfound knowledge. The participant should learn how to open an Internet browser in any computer and learn basic functions, such as how to minimize and maximize a screen. Have the participants practice. Each individual should have access to his or her own computer during the orientation. At most, two or three persons can share a computer for training purposes. The more that participants have to share computers, the more significantly the chances of success are reduced.

10 6. How to Access the Course When the LTF is assured that the participants can use the computer, he or she begins the process to teach participants how to access the course through cni's Web site. Participants can be reminded that the steps to access the course are included in the participant guide. The LTF takes the group through the following steps: Have participants turn all computers off and back on. Locate and open the Internet browser Input the address of cni s Web site on the browser Locate the link to the login screen Input their login information Select view my courses Select enter my course Make sure that they can access the contents of the course. Have the participants begin the course and, before ending the orientation, ensure that all participants leave feeling comfortable with the computer. 7. Closure and Evaluation The orientation ends when all the participants are able to access the course on their own. Before closing, the LTF should conduct a survey to receive feedback from participants regarding the orientation (facilities, equipment, process), and to evaluate the effectiveness of the activities they included on the orientation. The survey in the Instructor Resources section includes open-ended questions for participants who are uncomfortable speaking in a group environment. This evaluation of the orientation will be used to enhance the orientation process and procedures. Remind participants that they have access to an 800 number for support in Spanish. C. Monitoring After the orientation, participants will take the course at their own pace. Therefore, it is critical for the LTF to monitor individual progress. This preventive maintenance aspect of the language training program ensures that individual problem areas are identified quickly and solutions are presented as soon as possible. The Learning Management System (LMS) where the courses sit provides an exceptional tool to achieve this goal. The LTF can access the system at any time and oversee the progress of the participants, including generating, exporting and/or printing reports. Through the LMS the LTF can track: Topics and activities visited by the participant Completion, by percentage, of topics and activities Time spent in each topic and activity Grades Overall time spent in the course Overall course progress Detailed information into how to access and operate the platform can be found in the Instructor Resources section of cni s Web site.

11 D. Frequently Asked Questions Experience has identified two major problems that participants encounter while taking a course, and these topics should be addressed in the orientation. 1. The course doesn t come up! Part of the requirement to use the course is that the pop-up blocker must be disabled. If this feature is not disabled, the course will not appear. The pop-up blocker feature is found in the tool bar. The Internet service provider may just be slow. Participants need to be informed that the computer must meet basic the minimum technical and software requirements (page 4 of this Manual). Dial-up access will not work with any of the instructional language courses 2. I can see the course and the audio is okay, but I cannot see the text. Often times this problem is related to the participant s version of Flash Player and can be solved by downloading the latest version. 3. The reports section doesn t come up! In order to access the reports, the LTF needs to configure his or her computer. Instructions for this can be found in the appendix in the LMS. E. Evaluation The final evaluation will determine the participants progress. The participants will be required to have at least 70% in order to be credited with completing the course. The final evaluation consists of an online assessment and a practical assessment. The online assessment is password protected and the group will need to meet so the LTF can distribute the password and proctor the exam to ensure the integrity of the results. The practical assessment will be conducted by the LTF and will determine the ability of the participants to communicate and verbally use the English learned in the course. F. Benchmark Sessions Benchmark sessions are face-to-face meetings with groups who participated in the orientation together. These sessions are shorter and simpler than an orientation session and involve a written evaluation administered by the LTF. After the evaluation the LTF leads, in English, a discussion with participants about the evaluation process and the course content covered up to that point. Benchmark sessions emphasize the importance of practicing English. They also reinforce the human element of online courses and identify individual problems that need to be addressed by the LTF, the sponsoring organization, the employer, or cni.

Pearson Onscreen Platform (POP) Using POP Offline testing system guide

Pearson Onscreen Platform (POP) Using POP Offline testing system guide Pearson Onscreen Platform (POP) Version 1.0 October 2014 02 What s in this guide? Contents 1 Before you start 2 Download a test 3 Play test 4 Upload response Read more Read more Read more Read more 03

More information

ONLINE COURSES: GETTING STARTED GUIDE

ONLINE COURSES: GETTING STARTED GUIDE ONLINE COURSES: GETTING STARTED GUIDE Setting Expectations The differences between traditional classroom learning and distance or online learning are well documented. They have been described in the literature

More information

Accessing your Staff (N and O drive) files from off campus

Accessing your Staff (N and O drive) files from off campus Accessing your Staff (N and O drive) files from off campus It is possible to access your N and O drive files while you are off campus, for example whilst working from home or travelling. This document

More information

Course Syllabus. BPI Building Analyst Online Training

Course Syllabus. BPI Building Analyst Online Training Course Syllabus BPI Building Analyst Training CONTENTS Part 1: Course Information... 1 Instructors... 1 Course Description... 1 Textbook and Course Materials... 1 Course Delivery... 1 Course Requirements...

More information

Index. Section 1 - Characteristics of the Successful Online Student... 4. Section 2 Course Navigation... 8. Appendix A Reading Tips...

Index. Section 1 - Characteristics of the Successful Online Student... 4. Section 2 Course Navigation... 8. Appendix A Reading Tips... Page 1 Index Section 1 - Characteristics of the Successful Online Student... 4 Section 2 Course Navigation... 8 Appendix A Reading Tips... 12 Appendix B Writing Tips... 13 Appendix C Study Tips... 14 Appendix

More information

DAY OF TESTING GUIDE. Contact Information. Websites. Please do not bookmark the Proctor Interface or the Student Interface.

DAY OF TESTING GUIDE. Contact Information. Websites. Please do not bookmark the Proctor Interface or the Student Interface. DAY OF TESTING GUIDE Contact Information General Contact clateam@cae.org (212) 217-0700 ITS Technical Support Monday-Friday, 8AM-8PM ET (800) 514-8494 Outside of business and weekends, press 1 to be taken

More information

Mentor Guide. Introduction...2. Instructional Methodology.3. Apex Learning Academic Policies...5. Mentor Checklist...6. Logging In..

Mentor Guide. Introduction...2. Instructional Methodology.3. Apex Learning Academic Policies...5. Mentor Checklist...6. Logging In.. Apex Learning Mentor Guide ClassTools Virtual Distance Learning Programs Mentor Guide Introduction...2 Instructional Methodology.3 Apex Learning Academic Policies...5 Mentor Checklist...6 Logging In..9

More information

Getting Started in the Cambridge LMS - Students

Getting Started in the Cambridge LMS - Students Getting Started in the Cambridge LMS - Students Getting Started with the Cambridge LMS v2.0 Cambridge University Press 2012 1. Before you Start Before you start using the LMS you need to check whether

More information

L E A R N L I N C Student Quick Start Booklet

L E A R N L I N C Student Quick Start Booklet L E A R N L I N C Student Quick Start Booklet v e r s i o n 7 Welcome to LearnLinc 7! The LearnLinc 7 Student Quick Start booklet will quickly prepare you to participate in a live LearnLinc class. You

More information

PERSONAL DEVELOPMENT SERIES

PERSONAL DEVELOPMENT SERIES PERSONAL DEVELOPMENT SERIES GUIDE TO USING THE LEARNING MANAGEMENT SYSTEM Welcome Thank you for choosing the Judgment Index Personal Development Series of courses as a resource for your personal and professional

More information

Assessment Preparation Guide

Assessment Preparation Guide Assessment Preparation Guide REVISION HISTORY: Revision Date Revision Summary 09-13-2011 Initial Release 09-21-2011 Clarifies Help Desk business hours Clarifies the following for the on-line assessment:

More information

STSA Internet Training Facilitator's Guide (English)

STSA Internet Training Facilitator's Guide (English) STSA Internet Training Facilitator's Guide (English) TABLE OF CONTENTS Program Overview...3 COURSE OVERVIEW... 3 COURSE OBJECTIVES... 3 NUMBER OF PARTICIPANTS... 5 Training Preparation...6 FACILITATOR

More information

STUDENT HANDBOOK Trent Online

STUDENT HANDBOOK Trent Online STUDENT HANDBOOK Trent Online Trent University 1600 West Bank Dr., Bata Library 202 Peterborough ON K9J 7B8 (705) 748-1011 x7880 online@trentu.ca Table of Contents Contact Information Contacting Trent

More information

Web Conferencing Version 8.3 Troubleshooting Guide

Web Conferencing Version 8.3 Troubleshooting Guide System Requirements General Requirements Web Conferencing Version 8.3 Troubleshooting Guide Listed below are the minimum requirements for participants accessing the web conferencing service. Systems which

More information

STUDENTS USER GUIDE. R. Foster January 2004

STUDENTS USER GUIDE. R. Foster January 2004 STUDENTS USER GUIDE R. Foster January 2004 1 Contents. M 1 M 2 M 1.1 M 2.1 M 2.2 M 2.3 M 2.4 M 2.5 M 2.6 M 2.7 M 2.8 Student guide. Introduction. LearnLinc Essentials. Virtual Campus Virtual Classroom

More information

TEXARKANA COLLEGE ONLINE STUDENT ORIENTATION

TEXARKANA COLLEGE ONLINE STUDENT ORIENTATION TEXARKANA COLLEGE ONLINE STUDENT ORIENTATION The purpose of this orientation is to familiarize students with what is expected of them in an online course. In many ways, learning online is similar to learning

More information

DEP S REMOTE ACCESS USER GUIDE

DEP S REMOTE ACCESS USER GUIDE DEP S REMOTE ACCESS USER GUIDE Office of Technology and Information Services June 2015 Table of Contents DEP s Remote Desktop Access User Guide... 2 How do I obtain access?... 2 List of software available

More information

PMI Marketing Portal User Guide

PMI Marketing Portal User Guide PMI Marketing Portal User Guide PMI Marketing Portal: Supporting member and credential holder acquisition and retention 2010 Project Management Institute, Inc. All right reserved. PMI, the PMI logo and

More information

COURSE NAVIGATOR DEMO QUICK GUIDE

COURSE NAVIGATOR DEMO QUICK GUIDE COURSE NAVIGATOR DEMO QUICK GUIDE INTRODUCTION The Course Navigator is a web-based learning management system that contains the EHR Navigator activities and assessments, as well as flash cards, quizzes,

More information

Online Master of Science in Information Technology Degree Program User s Guide for Students

Online Master of Science in Information Technology Degree Program User s Guide for Students Online Master of Science in Information Technology Degree Program User s Guide for Students Copyright 2006, Bisk Education, Inc., and Florida Tech. All rights reserved. i Online User s Guide for Students

More information

(Under Review) Policies and Procedures For Distance Learning @ Alcorn State University. Prepared by: Distance Learning Committee

(Under Review) Policies and Procedures For Distance Learning @ Alcorn State University. Prepared by: Distance Learning Committee (Under Review) Policies and Procedures For Distance Learning @ Alcorn State University Prepared by: Distance Learning Committee & Office of Academic Technologies 1 Table of Contents Overview of Academic

More information

Student User Guide for PsychPortal Fundamentals of Abnormal Psychology, Sixth Edition

Student User Guide for PsychPortal Fundamentals of Abnormal Psychology, Sixth Edition Student User Guide for PsychPortal Fundamentals of Abnormal Psychology, Sixth Edition Comer Getting Started with PsychPortal for Comer Fundamentals of Abnormal Psychology, 6e Table of Contents Overview...

More information

OCONEE FALL LINE TECHNICAL COLLEGE

OCONEE FALL LINE TECHNICAL COLLEGE 1 OCONEE FALL LINE TECHNICAL COLLEGE Distance Education Faculty Handbook September 2015 2 NON-DISCRIMINATION STATEMENT: The Technical College System of Georgia and Oconee Fall Line Technical College do

More information

ON DEMAND GENERAL INFORMATION

ON DEMAND GENERAL INFORMATION VCAA ASSESSMENT ONLINE ON DEMAND GENERAL INFORMATION March 2011_1.0 Table of Contents 1. What is On Demand Testing? 3 2. What On Demand Tests are Available? 4 2.1 Linear Test 4 2.2 Adaptive Test 4 3. How

More information

Best Practices Online and Blended or Hybrid Students Department of Distance Learning

Best Practices Online and Blended or Hybrid Students Department of Distance Learning Best Practices Online and Blended or Hybrid Students Department of Distance Learning I. Course Technology Login and Password 24-hours after you register you may use your student username and password to

More information

Best Practices in Online Course Design

Best Practices in Online Course Design Best Practices in Online Course Design For the Instructor Mark Timbrook Minot State University, Office of Instructional Technology 4/24/2014 Best Practices in Online Course Design Best Practices in Online

More information

Weston Public Schools Virtual Desktop Access Instructions

Weston Public Schools Virtual Desktop Access Instructions Instructions for connecting to the Weston Schools Virtual Desktop Environment Notes: You will have to have administrator permission on your computer in order to install a VMWare Client application which

More information

Student User Guide for BioPortal Biochemistry, Seventh Edition

Student User Guide for BioPortal Biochemistry, Seventh Edition Student User Guide for BioPortal Biochemistry, Seventh Edition Berg, Tymoczko, & Stryer Getting Started with BioPortal for Berg, Tymoczko, & Stryer Biochemistry, 7e Table of Contents Overview... 1 Getting

More information

Accelerated Christian Education DBA SCHOOL OF TOMORROW

Accelerated Christian Education DBA SCHOOL OF TOMORROW Accelerated Christian Education DBA SCHOOL OF TOMORROW Table of Contents Introduction... 1 The aceconnect Technology Training Organizational Tree... 2 Setup and Installation... 3 System Requirements...

More information

This convenient service works in tandem with NDLD s Audio Conferencing feature.

This convenient service works in tandem with NDLD s Audio Conferencing feature. This guide provides easy instructions to get you started. I. Introduction NDLD s Web Conferencing service is a powerful, yet easy-to-use tool for sharing real-time presentations on the Internet. It enables

More information

Getting Started With the APTA Learning Center. for PT CPI Course Participants. A Basic Overview

Getting Started With the APTA Learning Center. for PT CPI Course Participants. A Basic Overview Getting Started With the APTA Learning Center for PT CPI Course Participants A Basic Overview Prepared by: APTA Professional Development Department Date: March 2009 2009 The American Physical Therapy Association

More information

Minimum Computer System Requirements

Minimum Computer System Requirements Minimum Computer System Requirements http://ualr.edu/blackboard/welcome/system- requirements/ The following minimum hardware and software requirements are necessary in order to access an online class through

More information

About mysi-net. A note on privacy. Always Sign Out. mysi-net STAFF FACT SHEET April 20, 2012

About mysi-net. A note on privacy. Always Sign Out. mysi-net STAFF FACT SHEET April 20, 2012 About mysi-net mysi-net is effectively a 'cut-down' version of SI-net, UQ s Student Administration system. It is available for self-service access by students, and allows staff members to search for and

More information

Student Handbook for Online Learning

Student Handbook for Online Learning Student Handbook for Online Learning Updated 1/2013 Effective Fall 2011 Welcome Fletcher Technical Community College offers several online courses designed to conveniently assist students in earning credits

More information

Florida Interim Assessment Item Bank and Test Platform (IBTP) Pilot 2 Toolkit

Florida Interim Assessment Item Bank and Test Platform (IBTP) Pilot 2 Toolkit Florida Interim Assessment Item Bank and Test Platform (IBTP) Pilot 2 Toolkit Table of Contents Florida Interim Assessment Item Bank and Test Platform (IBTP) Overview... 3 Tested Subjects and Grade Levels...

More information

Online Testing Engine

Online Testing Engine Online Testing Engine Table of Contents Considerations...2 Minimum System Rquirements...3 School Test Leaders... 4 Teachers Administering Tests...5 Online Testing Functionality...7 Online Data Entry for

More information

ADP Workforce Now Security Guide. Version 2.0-1

ADP Workforce Now Security Guide. Version 2.0-1 ADP Workforce Now Security Guide Version 2.0-1 ADP Trademarks The ADP logo, ADP, and ADP Workforce Now are registered trademarks of ADP, Inc. Third-Party Trademarks Microsoft, Windows, and Windows NT are

More information

SPAN 203: Intermediate Spanish I

SPAN 203: Intermediate Spanish I SPAN 203: Intermediate Spanish I Course Description and Objectives SPAN 203 is a three-credit hour course designed to continue your study of the Spanish language and the many facets of Hispanic culture,

More information

How to Build Effective Online Learner Support Services

How to Build Effective Online Learner Support Services How to Build Effective Online Learner Support Services www.contactnorth.ca www.contactnord.ca How to Build Effective Online Learner Support Services Online support services for learners can be as important

More information

LMS Maximizing the Return on Your LMS Investment

LMS Maximizing the Return on Your LMS Investment Maximizing the Return on Your LMS Investment White Paper Dwayne Cotti, Director, Managed Learning Services , Recipe for Success After investing significant money and time in your Learning Management System

More information

E-Learning. Administrator Guide. for Microsoft Business Certification. 2009 Certiport, Inc. E-Learning 1

E-Learning. Administrator Guide. for Microsoft Business Certification. 2009 Certiport, Inc. E-Learning 1 E-Learning for Microsoft Business Certification Administrator Guide 2009 Certiport, Inc. E-Learning 1 Table of Contents I. system REQUIREMENTS 3 II. ACCESSING E-LEARNING 4 III. USING E-LEARNING 5 IV. ADMINISTERING

More information

IBM Web Conferencing: Troubleshooting Guide

IBM Web Conferencing: Troubleshooting Guide IBM Web Conferencing: Troubleshooting Guide JOIN AS A PARTICIPANT What do I need to join a web conference under the Mac Operating System? To attend the Web Conferencing meeting under the Mac OS, you must

More information

All instructional materials are online; there are no videos or workbooks to purchase.

All instructional materials are online; there are no videos or workbooks to purchase. What is U.S.A. Learns? U.S.A. Learns is a free Web site funded by the U.S. Department of Education to support immigrants who want to learn or improve their English skills as they become part of American

More information

Help Desk. M S C o E Lifelong Learning Center. BlackBoard Quick Start Guide (877)208-1229

Help Desk. M S C o E Lifelong Learning Center. BlackBoard Quick Start Guide (877)208-1229 M S C o E Lifelong Learning Center BlackBoard Quick Start Guide Helpful Information & Configuring your Computer with Blackboard Help Desk Monday 0730-1630 Tuesday-Friday 0730-2230 Saturday 0900-1700 (CST)

More information

Ira A. Fulton Schools of Engineering Distance Learning Student Manual

Ira A. Fulton Schools of Engineering Distance Learning Student Manual Global Outreach & Extended Education cpd.hwexam@asu.edu ph: 480.965.1740 Ira A. Fulton Schools of Engineering Distance Learning Student Manual Welcome to the office of Global Outreach and Extended Education

More information

Program Builder Online Users Guide

Program Builder Online Users Guide Program Builder Online Users Guide Welcome! Programs Builder Online is a web-based program planning tool designed to make it easier for leaders to plan outings and weekly meetings. The tool allows leaders

More information

Instructions for Students Taking ETS Proficiency Profile Saint Leo University 2013

Instructions for Students Taking ETS Proficiency Profile Saint Leo University 2013 More information is available here: http://www.saintleo.edu/proficiencyprofile Instructions for Students Taking ETS Proficiency Profile Saint Leo University 2013 Step 1: Print off this page of instructions

More information

Leading Adobe Connect meetings

Leading Adobe Connect meetings Leading Adobe Connect meetings You have created a meeting room, scheduled an online class or meeting, invited participants, and prepared the room for the day of class by testing your computer system and

More information

LEARNER USER MANUAL FOR LEARNING MANAGMENT SYSTEM

LEARNER USER MANUAL FOR LEARNING MANAGMENT SYSTEM LEARNER USER MANUAL FOR LEARNING MANAGMENT SYSTEM 1 CONTENTS Welcome to South Central Public Health Partnership s student user s manual to our learning management system. A Learning Management System (LMS)

More information

ONLINE FACULTY HANDBOOK

ONLINE FACULTY HANDBOOK ONLINE FACULTY HANDBOOK Online Faculty Support Guide The Online Faculty Handbook was created to inform faculty on college procedures for developing, managing, and requesting online courses whether they

More information

United Healthcare Certification Details

United Healthcare Certification Details United Healthcare Certification Details Yes No No Yes No Online Certification Required? Face to Face Certification Required? AHIP or Gorman Required? AHIP or Gorman Accepted for Some Modules? Reimburses

More information

General Information Online Assessment Tutorial before Options for Completing the Online Assessment Tutorial

General Information Online Assessment Tutorial before Options for Completing the Online Assessment Tutorial General Information Online Assessment Tutorial Schools must ensure every student participating in an online assessment has completed the Online Assessment Tutorial for the associated assessment at least

More information

Using the ScoMIS Remote Access Service (VPN Gateway) to access the ScoMIS SIMS.net Terminal Server Service.

Using the ScoMIS Remote Access Service (VPN Gateway) to access the ScoMIS SIMS.net Terminal Server Service. Using the ScoMIS Remote Access Service (VPN Gateway) to access the ScoMIS SIMS.net Terminal Server Service. The ScoMIS Remote Access Gateway offers a convenient method to connect direct to SIMS.net Terminal

More information

Quick Start Guide. DocuSign for Dynamics CRM Online 3.1.3. Overview. Published August 2015

Quick Start Guide. DocuSign for Dynamics CRM Online 3.1.3. Overview. Published August 2015 Quick Start Guide DocuSign for Dynamics CRM Online 3.1.3 Published August 2015 Overview This guide provides information on installing, signing, and sending documents for signature with DocuSign for Dynamics

More information

Distance Learning Technology Tips Supply List

Distance Learning Technology Tips Supply List Supply List 1 2 3 Hardware In order to participate in your classes you will need a computer to access the Internet and your required software. This computer needs to be reliable. Also, your courses may

More information

HHPS 584 01W Administration in Sport and Recreation Programs (Online) Fall, 2015

HHPS 584 01W Administration in Sport and Recreation Programs (Online) Fall, 2015 HHPS 584 01W Administration in Sport and Recreation Programs (Online) Fall, 2015 Instructor: Dr. Anthony Rosselli Office Location: Field House 100C Office Hours: Online or by appointment Office Phone:

More information

Edexcel Online FS ICT On Demand Download of Papers

Edexcel Online FS ICT On Demand Download of Papers Edexcel Online FS ICT On Demand Download of Papers For further information visit our support page: www.pearsonwbl.edexcel.com/our-support 1 Contents Please note clicking on any of the individual sections

More information

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE Learning Management System (LMS) Quick Tips Contents Process Overview... 2 Sign into the LMS... 3 Troubleshooting... 5 Required Software... 5 Mobile devices are not supported... 5 Using the Check System

More information

TIPS TO GET YOU READY TO MEET!

TIPS TO GET YOU READY TO MEET! ACN Voice and Video Web Conferencing Powered by TIPS TO GET YOU READY TO MEET! How to Set Up Your Account To sign up for your own ACN AnyMeeting account access the ACN AnyMeeting main page from the Your

More information

New Student Orientation Information Technology Packet

New Student Orientation Information Technology Packet New Student Orientation Information Technology Packet Welcome Welcome to the College of Nursing (CoN)! The Information Technology (IT) Department provides technical support to students, faculty, and staff.

More information

PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements

PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements Copyright 2014 4/11/2014 Table of Contents Introduction... 1

More information

Administrator User s Manual. Welcome. and thank you for choosing

Administrator User s Manual. Welcome. and thank you for choosing Administrator User s Manual Welcome and thank you for choosing Dear Santillana USA customer, Thank you for purchasing the Español Santillana elearning Center license. By following just a few steps, you

More information

Announcement. Department of Public Welfare (DPW) Medication Administration Program. Registration Now Open

Announcement. Department of Public Welfare (DPW) Medication Administration Program. Registration Now Open Pennsylvania Department of Public Welfare Office of Developmental Programs Announcement PA Department of Public Welfare Medication Administration Program Registration Now Open ODP Communication Number:

More information

This guide provides information on installing, signing, and sending documents for signature with

This guide provides information on installing, signing, and sending documents for signature with Quick Start Guide DocuSign for Dynamics CRM Online 4.0 Published November 2015 Overview This guide provides information on installing, signing, and sending documents for signature with DocuSign for Dynamics

More information

Angelina College Liberal Arts Division Spanish 2311 Intermediate Spanish Instructional Syllabus

Angelina College Liberal Arts Division Spanish 2311 Intermediate Spanish Instructional Syllabus Angelina College Liberal Arts Division Spanish 2311 Intermediate Spanish Instructional Syllabus 4/25/14 I. Basic Course Information A. Course Description (as stated in the bulletin, including necessary

More information

Web Conferencing User Guide

Web Conferencing User Guide Fairpoint Business Fairpoint Business Web Conferencing User Guide Welcome to your Conference Service Welcome. Everything you need to know to begin using FairPoint Web Conferencing is contained in this

More information

Student Handbook for Online Learning

Student Handbook for Online Learning Student Handbook for Online Learning Updated 2/2015 Effective Fall 2011 Welcome Fletcher Technical Community College offers several online courses designed to conveniently assist students in earning credits

More information

Virtual Learning Environment. Internet Explorer Browser Connectivity Troubleshooting

Virtual Learning Environment. Internet Explorer Browser Connectivity Troubleshooting Virtual Learning Environment Internet Explorer Browser Connectivity Troubleshooting This document is for Ultimate Software use only. No part of this document may be reproduced in any form or by any means,

More information

Welcome to e2020! Included in this Guide. Tips to Help You Succeed with e2020. Focus on 3 Things: Space, Time, Productivity

Welcome to e2020! Included in this Guide. Tips to Help You Succeed with e2020. Focus on 3 Things: Space, Time, Productivity Welcome to e2020! Your success with your e2020 courses is very important to everyone: you, your parents, your teachers and e2020. In hopes of helping you achieve that success, we ve created this QuickStart

More information

Setting up VPN and Remote Desktop for Home Use

Setting up VPN and Remote Desktop for Home Use Setting up VPN and Remote Desktop for Home Use Contents I. Prepare Your Work Computer... 1 II. Prepare Your Home Computer... 2 III. Run the VPN Client... 3-4 IV. Remote Connect to Your Work Computer...

More information

Welcome to Harcourt Social Studies 2010/2012 imprint

Welcome to Harcourt Social Studies 2010/2012 imprint Welcome to Harcourt Social Studies 2010/2012 imprint Welcome to Harcourt Social Studies Online This guide will walk you through valuable features of the Harcourt Social Studies 2010 Interactive Online

More information

Download and Install the Citrix Receiver for Mac/Linux

Download and Install the Citrix Receiver for Mac/Linux Download and Install the Citrix Receiver for Mac/Linux NOTE: WOW can only be used with Internet Explorer for Windows. To accommodate WOW customers using Mac or Linux computers, a Citrix solution was developed

More information

Information for Job Seekers

Information for Job Seekers Information for Job Seekers The Workforce Planning Board and Conestoga College would like to invite you to participate in Today's Portal for Tomorrow's Job, a Virtual Job Fair from November 18th 22nd.

More information

Spanish 3 Comprehensive Design Document

Spanish 3 Comprehensive Design Document Description of Design Challenge Spanish 3 Comprehensive Design Document We were tasked with designing a Spanish Three course for The Online Academy at George Mason University. This course is an alternative

More information

NYS OCFS CMS Contractor Manual

NYS OCFS CMS Contractor Manual NYS OCFS CMS Contractor Manual C O N T E N T S CHAPTER 1... 1-1 Chapter 1: Introduction to the Contract Management System... 1-2 CHAPTER 2... 2-1 Accessing the Contract Management System... 2-2 Shortcuts

More information

Student Guide to Neehr Perfect Go!

Student Guide to Neehr Perfect Go! Student Guide to Neehr Perfect Go! I. Introduction... 1 II. Quick Facts... 1 III. Creating your Account... 1 IV. Applying Your Subscription... 4 V. Logging in to Neehr Perfect... 6 VI. Activities... 6

More information

Student Quick Start Guide

Student Quick Start Guide Student Quick Start Guide Copyright 2012, Blackboard Inc. Student Quick Start Guide 1 Part 1: Requesting Enrollment and Accessing the Course 1.1 1.2 1.3 Accepting a Course Invitation and Accessing the

More information

Launch of 2016 FFM Assister Training FFM Assister Training

Launch of 2016 FFM Assister Training FFM Assister Training Launch of 2016 FFM Assister Training FFM Assister Training Jabaar Gray September 9, 2015 1 Agenda Objectives Certification Requirements Summary of Steps Demonstration of Process System Requirements and

More information

Enterprise Site Manager (ESM) & Administrator Console Installation / Uninstall

Enterprise Site Manager (ESM) & Administrator Console Installation / Uninstall Enterprise Site Manager (ESM) & Administrator Console Installation / Uninstall July 2013 For further information visit our support page: www.pearsonwbl.edexcel.com/our-support 1 Contents Please note clicking

More information

ScoMIS Encryption Service

ScoMIS Encryption Service Introduction This guide explains how to implement the ScoMIS Encryption Service for a secondary school. We recommend that the software should be installed onto the laptop by ICT staff; they will then spend

More information

How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com

How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com Contents First Time Login Instructions... 1 1) Use the Internet Explorer (IE) Web browser*... 1 2) Install the.net Framework...

More information

FEELING SAFE, BEING SAFE

FEELING SAFE, BEING SAFE FEELING SAFE, Webcast Host Guide WELCOME Welcome to Feeling Safe, Being Safe emergency preparedness training. By emphasizing the importance of personal planning, these easy-to use tools demonstrate how

More information

Orientation Package. Improving Patient Care & Sales Performance ELECTRONIC MEDICAL RECORDS (EMR)

Orientation Package. Improving Patient Care & Sales Performance ELECTRONIC MEDICAL RECORDS (EMR) Orientation Package Improving Patient Care & Sales Performance ELECTRONIC MEDICAL RECORDS (EMR) 08 December 2015 Orientation Package Welcome to Improving Patient Care and Sales Performance With Electronic

More information

Application Tracking System for Brokers and Agents

Application Tracking System for Brokers and Agents Application Tracking System for Brokers and Agents 2009 Coventry Health Care, Inc. For Broker/Agent Use ONLY Not intended for distribution to beneficiaries. System Requirements to View Here are the minimum

More information

ITNW 2305 Network Administration COURSE SYLLABUS

ITNW 2305 Network Administration COURSE SYLLABUS COURSE NUMBER AND TITLE: ITNW 2305 Network Administration ITNW 2305 Network Administration COURSE SYLLABUS COURSE (CATALOG) DESCRIPTION: Topics include network components, user accounts and groups, network

More information

WorkKeys Internet Version Test Administration and User Guide

WorkKeys Internet Version Test Administration and User Guide WorkKeys Internet Version Test Administration and User Guide ACT endorses the Code of Fair Testing Practices in Education and the Code of Professional Responsibilities in Educational Measurement, guides

More information

SAMPLE INTERVIEW QUESTIONS TEACHER S MASTER

SAMPLE INTERVIEW QUESTIONS TEACHER S MASTER C-12 INFORMATION SHEET SAMPLE INTERVIEW QUESTIONS TEACHER S MASTER QUESTIONS ABOUT YOU Tell Me a Little about Yourself. The interviewers want to know if you are well adjusted, work well with others, have

More information

Kodak Learning Management System (LMS)

Kodak Learning Management System (LMS) Kodak Learning Management System (LMS) Accessing the System...2 Using the LMS in Learner Mode...3 The Home Page...3 Locating Assigned Training...4 Registering for a Learning Activity...5 Launching Learning

More information

VPS Hosting. The Guide to Bet Angel VPS. Getting started with Bet Angel VPS. Revised August 2013. Page 1

VPS Hosting. The Guide to Bet Angel VPS. Getting started with Bet Angel VPS. Revised August 2013. Page 1 The Guide to Bet Angel VPS Getting started with Bet Angel VPS Revised August 2013 Page 1 Contents VPS Hosting Connecting to a Windows Server for the first time... 3 1 Ensuring that your Server has been

More information

Application Tracking System for Brokers and Agents

Application Tracking System for Brokers and Agents Application Tracking System for Brokers and Agents 2012 Coventry Health Care, Inc. For Broker/Agent Use ONLY Not intended for distribution to beneficiaries. System Requirements to View Here are the minimum

More information

Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice.

Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the readme files,

More information

Student s Guide to Blackboard

Student s Guide to Blackboard Student s Guide to Blackboard MADONNA UNIVERSITY 2007 What is Blackboard? Blackboard delivers the course management tools that enable instructors to provide their students with course materials, discussion

More information

Survey Analysis Guidelines Sample Survey Analysis Plan. Survey Analysis. What will I find in this section of the toolkit?

Survey Analysis Guidelines Sample Survey Analysis Plan. Survey Analysis. What will I find in this section of the toolkit? What will I find in this section of the toolkit? Toolkit Section Introduction to the Toolkit Assessing Local Employer Needs Market Sizing Survey Development Survey Administration Survey Analysis Conducting

More information

http://www.trendmicro.com/download

http://www.trendmicro.com/download Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the readme files,

More information

Faculty Handbook for Alternative Delivery Classes 2011-2012

Faculty Handbook for Alternative Delivery Classes 2011-2012 Faculty Handbook for Alternative Delivery Classes 2011-2012 Learning Technologies Department Table of Contents Overview for All Alternate Delivery Classes... 1 Delivery Methods... 1 Enhancement and Tools...

More information

Education & Training Plan. Patient Advocate Specialist Certificate Program Cost of certification exam included in this program

Education & Training Plan. Patient Advocate Specialist Certificate Program Cost of certification exam included in this program Office of Professional & Continuing Education 301 OD Smith Hall Auburn, AL 36849 http://www.auburn.edu/mycaa Contact: Shavon Williams 334-844-5100 Last revised June 3, 2015 Auburn University is an equal

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

General Information Online Assessment Tutorial before Options for Completing the Online Assessment Tutorial

General Information Online Assessment Tutorial before Options for Completing the Online Assessment Tutorial General Information Online Assessment Tutorial Schools must ensure every student participating in an online assessment has completed the Online Assessment Tutorial for the associated assessment at least

More information

Ten Simple Steps Toward Universal Design of Online Courses

Ten Simple Steps Toward Universal Design of Online Courses Ten Simple Steps Toward Universal Design of Online Courses Implementing the principles of universal design in online learning means anticipating the diversity of students that may enroll in your course

More information

Remote Desktop Instructions for the Remote PC Running Windows Vista

Remote Desktop Instructions for the Remote PC Running Windows Vista USC Marshall School of Business Academic Information Services Remote Desktop Instructions for the Remote PC Running Windows Vista Remote Desktop allows you to access the files and programs on a computer

More information