Important updates for PEOL.

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1 Important updates for PEOL. As an introduction to the new PEOL school, an offer of 5 classes for the price of 4, plus the regular 11 lessons for the price of 10 are the only options displayed when paying for classes. The 5 lessons for 4 offer is available for a 1 month period. Please remember that when booking classes please check the date. No classes can be booked within a 24 hour period. Eg: If booking at 7pm on 16thFeb, the earliest class that can be booked is 7pm on 17 th Feb. When choosing a teacher, it is advisable to keep with the same teacher, if you find that teacher to be satisfactory. This will ensure that you, and your teacher, can plan a learning structure to your benefit. The PEOL system has 2 methods of use. The 1 st method is for booking and paying for classes at the same time. The 2 nd method is an alternative payment system, where you must also create an account, but you do not go through the credit buying process. Your payment is sent to Paradise English ( by other means), it will be processed, and your account will then be credited by the administrator. Once credits have been added to the system, you can book classes in a normal fashion. Credits will continue to be added in the same way. You must create an account in order for us to credit it. As an introduction, when you 1 st book classes with PEOL, there will be a minimum of 5 classes with the 1 st class being free. The 1 st class being the primer class. The teacher will do an assessment of the class requirements, including an English level assessment. Although an English level is entered by the student when creating their account, this still needs to be assessed by the teacher to determine the correct tuition level. Native & non-native teachers. PEOL operates with native English speaking teachers and non-native English speaking teachers. All of the non-native teachers also work in our classroom environments at our campus. Along with our native teachers, they also teach 1:1 and group classes. All are highly competent and, as with all our teachers, are constantly assessed to maintain a high level of teacher expertise.

2 Step-by-step guide to using the PEOnline learning system, complete with all references. PARADISE GROUP Paradise English Online Instruction booklet PEOnline 1/25/2010 Update 2/16/2010 1

3 Welcome to Paradise English Online (PEOL). This booklet will guide you through the registration and use of the Paradise English online school. Included in this booklet are: Contents. Page 2 PETC (Paradise English terms and conditions). Page 3 How to locate the access login screen to the system. Page 4 How to create an account and login. Page 5 How to view the schedule of classes. Page 6 How to buy credits in order to book classes. Page 7 How to book classes. Page 12 How to register to use alternative payment methods Page 15 How to share material with the teacher for the lesson. Page 17 How to setup the software to be used for lessons. Page 18 Notification of upcoming classes. Page 19 Class cancellation procedures. Page 19 Contact information. Page 19 Skype troubleshooting. Page 20 2

4 PETC Paradise English terms & conditions The first move by a client towards booking classes with PARADISE ENGLISH ONLINE (PEOL) is to create an account. This account must include a valid address (which will be used as the students access ID to the booking schedule). PEOL will then send an of confirmation. For bank transfer or alternate payment methods, an account must also be created. With this method, PEOL will credit the students account once payment is received. All online classes must be paid for in advance. Once the payment has been made, the students account will be credited with the number of credits purchased including any discounts, or other special conditions. This will be done immediately, and you will be able to see the credits. Once credited, you will receive an and can proceed to book classes. Cancellation of classes has to be given 12 hours before class is to commence, if notice is given after 12 hours, the class will be charged. Once dates are booked, they cannot be changed by the student. They can only be changed by the administrator. Prior notice must be given either by phone or . All classes have a 4 hour commencement notification sent via . No cancellation will be paid or refund given if the cancellation or change by PEOL is brought about by war or threat of war, strikes, disaster, terrorist activities, quarantine, technical problems, weather or any other event outside the control of PEOL. Due to electrical problems in the region, we occasionally experience power outages for short periods. In the event of this (rare) event, the class time will be taken into account. For a 25 min class, if up to 20 mines have already elapsed, then the student will receive 5 mins extra on their next class. If up to 10 mins has elapsed, then a full class will be re-scheduled. If no class can commence, then a new class will be re-scheduled. Alternative Methods of payment A. BANK TRANSFERS Please contact us directly for account information regarding Bank Transfers. B. Cash Cash should be in US Dollar s or Philippine Peso s. C. PayPal. If you have a PayPal account, you can pay direct from your account. 3

5 How to locate the access login screen to the system To access the PEOL login screen, the URL is: After clicking the URL you will be presented with a login screen (see below). or At this screen, you must create a user account with a valid address. This will be used for correspondence between PEOL and the student. You will be asked to enter certain information which will be logged by PEOL to set up your classes. (See the screen on the following page) 4

6 Once you have clicked the create a new user account you will be presented with the following screen: (next page) The fields are as follows: A valid address (this will be your login ID) A password (Which the user supplies. Please keep safe) Your full name Your mobile phone number (optional) Your country Time zone (to synchronize class times) Your English level (This can be, beginner, high beginner, preintermediate, intermediate, advanced, high level). Your Skype or Windows Live ID (This is the ID the teacher will use to create the internet session for the class) PLEASE NOTE; SKYPE IS OUR PREFERED OPTION. Windows Live ID is an alternative, if Skype is not available to you. When you create an account, you will be sent a confirmation 5

7 You will be logged into the schedule where you will be able to see the classes available. Details of your login will be in the top right hand corner of the screen There is also a flag which when clicked, can change language. Currently there are several languages (e.g.: French, Spanish, German, Brazilian etc.) click on the flag to see all available languages. You will see the above screen which shows your login details, options to buy credit and the schedule of the week At this point you will need to purchase credit in order to book classes. By clicking on shop you will be taken to the payment screen There are 4 payment options for 2 class types: Non-native teachers are charged at 1 credit. Native teachers are charged at 2 credits. 5 class credits for non-native teacher 5 class credits for native teacher 11 class credits for non-native teacher 22 class credits for native teacher 6

8 The payment screen has the 4 payment options shown. (See Page 6 for details) Click your preferred option. 1 credit is a standard price per non-native teacher, 2 credits for a native teacher. 5 or 10 credits is the introductory price. 11 or 22 credits gives 1 free lesson, credited as the price for 10 lessons. Once you have clicked this option, you will be taken into the payment screen. Please be aware that classes cannot be booked less than 24 hours in advance. (This is to ensure we have total coverage for all classes). 7

9 The example payment screen shown below is for a student booking from the Netherlands. The language will default to whichever country you are booking from. The platform we use is PayPal. Teacher type Cost totals Paypal login for paypal users All the information to fill in is standard. Name, address, credit card details, telephone number, address (same as the student account). If you have a PayPal account, you can use this account to pay for your credits. Once you have entered your payment details, payment process will begin, and you will be taken to the pay screen (see next page) 8

10 On this screen you can check that the information is correct. If it is, you can press the (the orange button) and proceed. If it is not correct, you can press cancel and return to the schedule. (Proceed to the next page) Card details address Confirm payment button 9

11 The final screen is the payment receipt screen. Please take a copy or print this information. You may need it to verify your purchase in the event of a problem. Payment confirmation screen. Keep a copy of this screen Return to the schedule login screen The orange button takes you out of the PayPal screen and back to the login screen. (This includes the message to inform you that your payment was successful) (See the next page) 10

12 To see credits now in your account, log back in to your account Payment received confirmation notice At the top right hand of your screen, you can now see your credits You login with your previously created details. Credits added to account Once you have credits, you can proceed to booking your classes. Part of the schedule view is detailed below. 11

13 There are 2 types of class: Non-native teacher (blue) (whose first language is not English) and native teacher (red) (whose first language is English). Choose your preferred teacher by clicking on the box for the time you require. Teacher type for this class The box will have details of the class. This indicates that no classes have been booked yet. Click on the New Appointment box. (See next screen) Click to create a class You will see your details. Your name, country and preferred teacher are visible. You can elect to have a confirmation sent to you, by clicking the confirm box. To repeat the class at the same time the following days, click the repeat button. 12

14 Teachers available Full name Country Select your preferred teacher confirmation box To select your preferred teacher, click on the blue side button to open a drop down menu. There are teacher names and a no-preference option for those who have no preference of teacher. Class time PST (Manila) No preference for teacher selected Repeat classes. Only on consecutive days Once the repeat button is opened up, the repeat class will be available until the end of the week or month. Click all required boxes, or click all. Then click on Create Appointment Below you see the screen confirming class creation 13

15 Schedule map Also shown are: credits used (now showing 4 credits available) And the class details. To see the schedule format, click on the blue map after the appointments bar in green. An example of 1 week of classes is visible below. To view any of your booked classes, login to the schedule and go to the dates booked. You will see the above screen with green confirmation checks for each class booked. You have successfully booked a class with a non-native teacher. 14

16 Booking classes using the alternate payment method. To book classes and make your payment directly to Paradise English, please read the following instructions. At the login screen, create a new user account by clicking create a new user account Then fill in the user information including the SKYPE or Windows Live user ID. Please indicate if Skype or Windows Live. Example of a new account screen. Fill in your details as indicated and then press create. 15

17 At this point you will be taken logged into the schedule. No credits shown Click to go to the Paradise English site to make your payment Registration confirmation You are now logged into the booking system. At the top of your screen you will see that no credits are in your account. You make your payment to Paradise English by clicking on Once your payment has been received, your account will be credited and you will be sent an confirming this. You can now login and book classes. 16

18 Delivery of teaching materials. For some classes, there will be documents or materials which the teacher will want to use with the students. These materials will be sent to the students prior to the class. (up to 4 hours before, to ensure delivery and student understanding of the material). The address used in the registration process will be the address where all material will be sent. The materials will take various forms. Grammar sheets: Story books: Vocabulary sheets: Reading exercises: This is all dependant on what the student elects to study. The material can be printed by the student if possible or just shared on screen with the teacher. ( Below is an example of a Skype session with class material on the left and the video session on the right) Please ensure that you place your teacher s User ID into your contacts. This way your teacher can send you documents while in class and also accept any documents you send to him/her( eg: work you would like them to check). 17

19 How to set up software for class lessons There are 2 platforms used by PEOL. These are: Skype or windows Live ID. The preferred method is Skype. If this is not available to you, then Windows Live ID is available. This is available by creating an account with Microsoft. Your teacher will provide any assistance needed with the setup. Skype users will be familiar with the software. Call someone on video Make sure you've got a webcam and check: - it's plugged into your computer - you've installed the software that came with it - it's switched on. In your Contact list, find the person you want to talk to. Click on them. In the main window, click the green Video call button. Once connected you can see your camera image and the person you are connected to. 18

20 Windows Live sessions. How to make a video call. _%28MSN%29 Follow the above link to download and install the software and follow the instructions. Video chat (PC to PC) Select your contact Select Video Wait for contact to appear Start your conversation 19

21 Notification of upcoming classes Below is an example of a notification of an upcoming class. This is automatically generated when you book a class or classes. From: paradiseenglish To: Subject: Reminder: Online classes on Mon 28/12 5:00pm Date: Mon, 28 Dec :59: Dear Tom Jones, This is a reminder that you have the following appointment coming up: When : Mon :00pm to 5:40pm PHT (3:00am to 3:40am CST) You can access the schedule at: + schedule date Class will take place in 4 hours. Please check your if you have learning material you are using for your class. Class cancellation procedure. For class cancellation by the student: 12 hours notice must be given either by phone or by to Please provide details of reasons why class has to be cancelled. Any cancellation given less than 12 hours before the class will not be accepted and the class will be debited from your account. Contact details We hope that your learning experience will be satisfying and also enjoyable, and that you will choose PEOnline to study on a regular basis. If you have any problems please contact: or Or call

22 Skype troubleshooting. Skype is the preferred software we use at PEOL. When you setup Skype for you lessons, (if you are not familiar with Skype) please ensure you follow this procedure: Make a call to the Echo/Sound Test service. Sound test service Once connected, you will hear a voice welcoming you to the test service. The screen will be similar to the one below: Click to open sound settings Click the button to open the sound settings. 21

23 Check the microphone and speaker levels on the screen. They should be green and moving as shown. Also check the microphone and speaker devices. They need to be USB device if using a USB headset. I using jack phone headset, then the default audio will be correct. You will be asked to speak to test the microphone. If you can hear your own voice after speaking then the system is configured correctly. If not, adjust your settings. This will need to be checked before you use Skype. This will also ensure no class time is lost due to technical issues. 22

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