Online International Business Certificate Programs

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1 Online International Business Certificate Programs User s Guide for Students Copyright 2007, Bisk Education, Inc., and Thunderbird School of Global Management. All rights reserved. i

2 Table of Contents User s Guide for Students... i Introduction... 1 What You Need to Get Started... 2 Minimum System Requirements... 2 Use of America Online (AOL)... 2 Using the Universal Plug-In and Support CD... 3 Adobe Acrobat Reader Installer... 3 Internet Explorer Installer... 4 WinZip Installer... 4 Using the Website... 6 Find the Home Page... 6 Explore the Program Info Page... 6 Login to the University... 6 Using the User Home Page... 8 Account Information Page... 9 Transcripts Page... 9 Webliography Page Using the Course Home Page Course Home Menu Options Viewing a Lecture View a Lecture Take an Assessment Test Communicating on the Website Using the Message Board Post a Message Add an Attachment to a Message Refresh the Message Board ii

3 Search for Messages Change Views Using the Class Roster Viewing a Biography Sending an Sending an to the Entire Class Sending an Attachment To Attach a File to an Using Your Open Create a New Deleting Moving Creating a New Folder Delete a Folder Study Menu Options Resources Menu Options Contacting Technical Support iii

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5 Introduction Welcome to Thunderbird s Online Certificate Program! This User s Guide is designed to help familiarize you with the Website you will use while participating in your online courses. Throughout this guide, you will find informative descriptions of each area of the Website. You will also find clear, step-by-step instructions that walk you through the various tasks you can perform online. As you will see, the Online Certificate Program Website includes many special features and tools designed to make your online learning experience interactive and enjoyable. After reviewing the information in this guide, you will be able to successfully: Access the Online Certificate Program Website Review your personal account information View or listen to recorded lectures Communicate with fellow students and/or your instructor Complete assessment quizzes that allow you to demonstrate the knowledge you have gained Examine your course history and grade information Finally, this guide contains instructions explaining how to install important software utilities that are required for you to take full advantage of the features available on the Website. So, if you re ready, turn the page and let s get started! 1

6 What You Need to Get Started Minimum System Requirements The Online Certificate Program Website is designed to provide a fully functional and highly interactive learning environment. The following are the minimum requirements your system must meet to successfully use the Website. Pentium 266 MHz 32MB RAM 30MB free Hard Drive space 33.6 bps modem (DSL, ISDN, or Cable Modem recommended for streaming video) 2x CD-ROM (4x recommended) Windows 95 or later or Windows NT 4sr6a Internet Explorer 5.0 or later Internet Service Provider (AOL is acceptable with stipulations) Adobe Acrobat Reader 4.0 or later Macromedia Flash Player bit Soundcard and speakers (for online lectures) Video adapter and monitor capable of an 800 x 600 screen size and 256 colors Generally, if your computer can run Internet Explorer 5.0, you can successfully access the Website. It is very important that Netscape and pre-internet Explorer 5.0 browsers be upgraded to meet the minimum requirement, especially if you are an AOL user. Use of America Online (AOL) Internet Explorer 5.0 or later is the recommended browser for students in the program. You may connect to the Internet using AOL, but once connected we recommend switching to Internet Explorer. We do not support AOL browsers because there are so many versions currently available. Several of the older AOL browser versions do not support JavaScript and a few other features that are essential for the Thunderbird site to run correctly. AOL also uses huge proxy servers to cache pages in an effort to increase speed for its users. Unfortunately, this technique can result in users receiving an old page when new information is actually available to them on the Website. It is possible to access the site with AOL, but you need to use the 32-bit version of AOL software. To determine what version you are currently using, open AOL, click on Help, and then select About America Online. On most AOL browser versions, the bit information is displayed here. If you discover that you 2

7 are not currently using the 32-bit version, call AOL and they will send you the version you need. Once you are sure you have the correct version of AOL, you can access the site using the following steps. 1. Connect to AOL as you normally do. 2. Minimize AOL. (Click the button in the upper-right corner of the screen.) 3. Open Internet Explorer and access the site. While you are using Internet Explorer, AOL will continue running in the background. AOL periodically checks to see if you are still online and will disconnect you if you are inactive for a certain amount of time. Even if you are actively using Internet Explorer, AOL might disconnect you because it doesn't see the use of the browser as part of AOL. To prevent being disconnected from the Internet, periodically click on something within AOL to keep the connection alive. Note: Many private Internet Service Providers also disconnect inactive users, but for most, browser activity is enough to keep the connection alive. Using the Universal Plug-In and Support CD You should have received a Universal Plug-In and Support CD with your course materials. This CD contains several software utilities that your computer needs to take full advantage of the features built into the Thunderbird Website. To begin using the software CD, insert it into your computer s CD-ROM drive. An installation screen should appear and allow you to click the link of the application you want to install. If this screen does not appear, you can access it manually. Windows users may use one of the following methods: Open My Computer and right-click on the CD-ROM drive. Select AutoPlay or Open and double-click on RunHTML.exe. Click the Start button on the Windows toolbar, located at the lower left corner of your screen. Select Run. When the Run dialog box appears, make sure that the CD-ROM drive is the selected drive. If the CD-ROM drive does not appear in the Run text box, click the Browse button to select the appropriate drive. Use the Look in: drop-down list in the Browse dialog box to locate the CD-ROM drive. When you have selected the Universal Plug-In & Support Disk in your CD- ROM drive, select RunHTML.exe. Note: It is important that all other applications are closed and any work is saved before installing any of the following components. Some installations require a system restart. Adobe Acrobat Reader Installer Adobe Acrobat Reader allows you to view and print Adobe Portable Document Format (PDF) files. It also enables you to complete fill-in-the-blank PDF forms, such as tests and user information. 1. From the CD-ROM installation screen, click the Adobe Acrobat Reader Installer link. 3

8 2. Select Run this program from its current location to begin installing Adobe Acrobat Reader. 3. Follow the steps in the Installation Wizard to complete the installation. Macromedia Flash Installer Loading the Flash player allows you to better view Websites that utilize Flash technology, which includes dynamic graphic animations, music, sound effects, and custom interfaces. 1. Return to the CD-ROM installation screen and click the Flash Installer link. 2. When you are asked to select the browser you wish to have Flash Player run on, choose Internet Explorer to ensure optimum functionality. If you choose Netscape, select Run this program from its current location to begin installing Flash. 3. If you choose Internet Explorer, your browser opens and the Macromedia home page loads. 4. Click Install Now to begin installation. Internet Explorer Installer Installing Internet Explorer enables you to utilize sound, graphic image and video capabilities in a graphical Web browser. Internet Explorer enhances software usability with toolbars, point-and-click navigation, and drop-down menus. Note: If you are running a version of Internet Explorer earlier than version 5.0, we suggest you update your browser using this installer. 1. Return to the CD-ROM installation screen and click the Internet Explorer Installer link. 2. Select Run this program from its current location to begin the installation. 3. We recommend selecting the full install option (Install Internet Explorer and Internet Tools), which installs components necessary for using the Online Certificate Program Website. If components have been previously installed, a dialog box appears asking if you would like to exit the setup or reinstall the components. We recommend that you exit the setup. A standard installation may take several minutes, depending upon your computer s system components. When prompted, you must restart your computer to complete the installation. WinZip Installer Zip files are used to compress large files into a format that allows the user to more easily copy or the file from a remote location. The WinZip utility is necessary to decompress these files so they work properly on your computer. WinZip copies downloaded files from the browser s cache directory to a folder of your choice, providing a copy of the download on your system. 1. Return to the CD-ROM installation screen and click the WinZip link. 2. Select Run this program from its current location to begin installation. 3. Follow the steps in the Installation Wizard. 4

9 You can select either the Wizard or Classic interface for WinZip. The Wizard automates the most common Zip file tasks, namely unzipping files or installing software-distributed Zip files. WinZip Classic is recommended for experienced users who are familiar with Windows and Zip files. 4. During the setup, the WinZip Setup wizard may ask if you want to search for your favorite Zip folders. If you elect to search the entire hard disk, WinZip adds all available Zip files to your list of Favorite Zip Folders. Selecting the Quick Search option allows you to search for your favorite zip files (listed by date). 5. When WinZip is installed, the WinZip window appears. Close the window. 5

10 Using the Website Find the Home Page After you are online through your Internet browser, you can type the Thunderbird Online Certificate Program Web address in the address bar at the top of the browser. The address is This address takes you to the Thunderbird Online Certificate Program Home page, which you can bookmark or save in your Favorites file for future use. The Home page provides links to the User Login page and additional informational pages such as: About Thunderbird, Tuition & Financial Aid, Certificate Program Info, Military, International Students, and more. Explore the Program Info Page If you are new to the program, you might find it helpful to spend a few minutes visiting the Program Info page. It contains information on the curriculum, the facilitators, program policies and the academic calendar. You can access this page by clicking the Program Info link on the Home page menu bar. Login to the University After you enrolled in the course, you should have received a Welcome that included your username and password. Once you have that information, you can enter 6

11 your username and password to login to the online university environment and begin experiencing your academic courses. Use the following steps to login. 1. Locate the menu bar at the top of the Home page and click the User LOGIN link. 2. On the Login page, locate the Thunderbird member area login box. 3. Type your username and password. Your username and password were provided in the Welcome that you received after course enrollment. If you no longer have this , please call your program representative. 4. Click the Submit button. The User Home page appears. If you forget your password simply enter your address in the box under Lost Password at the Login page and an with your login information will be sent to you automatically. If, after several tries, you fail to login successfully, please call technical support at , or send to 7

12 Using the User Home Page After you login successfully, the User Home page appears. Under the Welcome message you will notice three steps. Follow these steps to ensure your computer is properly configured to view these courses. After following these steps and ensuring your computer is properly configured you may select the Click here to hide these steps checkbox to remove the steps from view (there is an option to show these steps on the Account Information page). Below these steps is the list of courses in which you are enrolled, including courses currently in session and courses that will begin in the future. The right side of the User Home page contains a calendar and news section with important program updates and information. The menu bar at the top of the page allows you to navigate to areas of the Website that contain information specific to your student account. You can use the links on the menu bar to view your personal account information, look at resources, and contact technical support and customer service. 8

13 Account Information Page The Account Information page displays your personal account information, including your contact information and biography. The CD-ROM letter represents the letter assigned to the CD-ROM drive on your computer. If you are using your CD-ROM drive to view the course lectures, this letter must be set correctly. Another option located on this page is the Show Welcome Steps on User Home page checkbox. If you would like the Welcome Steps to appear on your User Home page, simply make sure this box is checked. You can update all of the information displayed on this page at any time. When you are finished making changes, click the Update Account button at the bottom of the page to save the changes. Transcripts Page The Transcripts page lists the courses and modules you have taken and shows your grade for each module. Each course you are enrolled in or have completed is listed on the Transcripts form, along with the term in which they were taken. A grade in the Final Grade column indicates that you have completed the course, while an empty column indicates that you have not yet completed the course. 9

14 Webliography Page The Webliography page is a collection of hyperlinks to websites. Create your list of Internet resources by filling in the name, description, and URL of websites that you find useful. To save your Webliography entry, click the Submit button. The hyperlink(s) you create will be available in your Webliography when you return. 10

15 Using the Course Home Page When you are ready to begin participating in a course, click the course name on the User Home page to open the Course Home page. The Course Home page displays the syllabus for the current week. The weekly syllabus displays the, assignments, reading requirements, lectures, and exams that define the course workload. Using the dropdown box on the right hand side of the screen, you can view the syllabus for each week of the course. To view a lecture, simply locate the lecture you wish to view in the syllabus and follow the hyperlink. Course Home Menu Options You have five options on the Course Home Menu Bar: User Home, Communicate, Resources, Online Help, and Logout. Let s take a look at each option. User Home returns you to the User Home Page, which provides you with university news, and allows you to navigate to other courses. Communicate gives you access to all the course communication tools, including the message board, chat room, class roster and . You can learn about these options in the Communicating on the Website section of this guide. 11

16 Study provides access to course tools such as the course calendar, course syllabus, and course grades. Pleases see the Study section of this guide for more information. Resources has links to helpful information such as program information, technical support, online help, student resources, and a browser check. The Course Resources section of the guide has more information on these options. Logout logs you out of the classroom. Viewing a Lecture After you have installed Flash, you can view lectures from your courses. You have two options for viewing lectures: Play lecture from CD Delivers lecture from your CD-ROM Play lecture from Web Streams lecture directly from the Website Note: Play lecture from Web requires an ISDN or higher connection speed. View a Lecture Note: To view a CD-ROM lecture, the drive letter of your CD-ROM must be set correctly. You can check the drive letter setting by going to the Account Information page and looking up the CD-ROM Drive Letter. If the drive letter is incorrect, perform Steps 1-4 to update it. If the drive letter is correct, begin with Step 5. If you are not using the CD at all, begin with Step In the Account Information form, find the section labeled CD-ROM Drive Letter. 2. Click the down-arrow, and then select the drive letter that corresponds with your computer s CD- ROM drive. 12

17 3. Click the Update Account button. The following message appears at the top of the page. 4. From the User Home page click the appropriate course link from the Current Courses menu. You should now be on the Course Home page. 5. Insert the streaming CD into your computer's CD-ROM drive. 6. Click the correct link for the lecture you want to play. The lecture will begin playing. Use the navigation buttons located at the bottom of the screen to navigate through the module. Take an Assessment Test You must pass each assessment test with at least an 80% to receive your certificate. You may take the test as many times as you wish, and there is no time limit. 1. On the Course Home page, select the week in which the test is located from the dropdown box on the right-hand side of the screen. Locate the test that you want to take and click the link for the test. 13

18 2. When a question is displayed, you have several options for answering, skipping, or marking the question. You can also jump to a specific question. To answer a question Under each question, to the left of each answer, click the radio button that corresponds to the answer that you believe to be correct. When you finish answering a question, continue on to the next one. 3. When all of the questions are answered, click the Final button and your assessment results will be displayed. 4. When have passed the test with an 80% or better and you are satisfied with your score, you must accept your grade. To do this you must go to the Study Menu and choose Course Grades. There you will choose accept your final grade. After you have accepted your grade you will be able to view the correct answers to the questions. Communicating on the Website The Thunderbird Online Website provides you with the ability to communicate with your classmates and facilitators advisors via , a message board, and an online chat room. You can access these features from the Course Home page by clicking Communicate at the top of the menu bar. The Message Board lets you discuss topics and questions relevant to the class with other students and your instructor. To open the Message Board, click the Message Board link. Clicking the Class Roster link takes you to a list of all of the students enrolled in your class. Your Thunderbird facilitator advisor is listed at the top of the class roster. You can view the biography of everyone on the roster and send to the facilitator, individual students, or the entire class. Clicking the link takes you to your Course Mailbox. Here you can send, receive, and manage s from your facilitator advisor and students enrolled in this course. Using the Message Board Messages are organized primarily by main topic with the most recently posted main topic at the top of the Message Board. Below each main topic, response messages are listed in descending order from oldest to newest. Main topics are marked with a folder icon, and responses are marked with a paper icon. Messages with files attached are marked with a paper clip icon. 14

19 If the Message Board has more than 25 messages, you can view the additional messages by clicking either the Next Page link or the page number links that appear above the message list. To open and read a message, just click the title of the message. To post a message, go to the bottom of the Message Board and type your message in the space provided. When you are finished, click the Post Message button. You can also post messages that are not directly related to the class, but those messages should only be posted on the Off Topic Message Board. For example, if you d like to express a personal thought or share something amusing with the class, locate the Message Board list box in the upper-left corner of the page, click the down-arrow, and then click Off Topic Messages. 15

20 Post a Message 1. Scroll down to the Post New Message area at the bottom of the Message Board. 2. In the Subject field, type a subject for the message. 3. Type the body of your message in the space provided. 4. Click the Post Message button. 16

21 Add an Attachment to a Message You can attach electronic files and documents to your messages. If you want to include an attachment with your message, use the following steps before you post it. 1. In the Post New Message area, click the Attachments button. This opens the Attach Files dialog box. 2. Click the Browse button. This opens the Choose File dialog box, which lets you select the file you want to attach. You must know where the file is saved on your computer system to successfully find it. 3. After you select the file you want to attach, the file name appears in the dialog box. 4. Click the Attach File button to attach the file to your message. The dialog box shows that the file is attached to the message. 5. Click the Finished button. 6. Continue your message and click the Post Message button when the message is finished. 17

22 Refresh the Message Board It is a good idea to refresh the Message Board often while you are using it because others in your class may be posting messages and topics at the same time you are. To refresh the Message Board, click the Refresh button at the top of the Message Board. Do NOT use your Web browser's Refresh button. Search for Messages The Search feature enables you to search for any word in the body of a message. To search messages: 1. Click the Search link at the bottom of the page. 2. In the Keyword field, type the word(s) you are looking for. 3. Click the Search button. 4. Any messages that contain the words you are looking for are displayed. 5. Click a message title to read the message. Change Views There are four views you can choose from to view messages on the Message Board. When you first visit the Message Board, the messages are listed in View by Topic. The alternate views are View by Date, View by Author, and Daily Digest. Links for each view are located at the bottom of the Message Board. To change views, click the link for the view you would like to use. In each view, you can read and respond to messages the same as you would in the standard View by Topic mode. 18

23 View by Date lists the messages in chronological order beginning with the most recently posted message View by Author displays an alphabetized list of all of the people who have posted messages. Each message is listed beneath the name of the person who posted it. Daily Digest view displays all of the messages and responses posted on a single day. You can select any date and see only that day s messages. Using the Class Roster The Class Roster provides you with a list of your classmates. From this page, you can view the biographies of your facilitator and classmates, send an , or the entire class. Viewing a Biography To view a biography, click the View Biography hyperlink next to the person s name. Sending an To send an to a classmate or your facilitator, click on the envelope next to their name. You can also send an by clicking the envelope when you are viewing their biography. Sending an to the Entire Class Send an to your entire class by clicking on the envelopes at the bottom of the class roster. 19

24 Sending an Attachment You can attach a document, such as a report or letter, by clicking the Attach button, locating the document you wish to send, and attaching the file to your . You can fill in the message like a typical and then click the Attach button, which will open the Attach Files dialog box shown below. To Attach a File to an 1 Click the Browse button, which will open a Choose File dialog box. 2 Select a file from your hard drive and click the Open button. You should see the name of the file in the Click Browse to select file: dialog. 3 Click the Upload button. This will send the file to the server and attach it to your . After the upload, you should see the file in a dialog box similar to the one below. 4 You can attach several files this way if you wish, but you are limited to one megabyte (1.0 M) of space in total for the attachments. 5 When you are done selecting your attachments, click the Done button, which will return you to your . In your , you should see the names of the files to be uploaded in the Attachments: line of your . You will be able to perform a spell check and/or make changes to your . If you wish to change your attachments, you can click the Attach button again and remove items by clicking the Remove hyperlink in the Attached File list. You can also add more files, but you will need to repeat the above process. 20

25 6 To send the , click the Send button. Using Your allows you to read messages you have received, sent, deleted, and drafts you have created. There are two ways to get to your Mailbox for the course. The first is by clicking on the button located on the Communicate menu bar. The second is by clicking located at the top of the class roster page. Once you are in the course Mailbox you can view s you have received from the facilitator and students in the course. You can also create new mail messages, delete messages, and manage folders in the Mailbox. Open 1 Click on the message title in the subject column of the Mailbox. Create a New 1 Click on the icon located on the top left of the Mailbox. This will take you back to the Class Roster page. 2 Follow the steps for sending an under the Examining the Class Roster Section of this guide. Deleting 1 Select an by clicking on the checkbox located on the left-hand side of the Mailbox. 2 Once you have selected the (s) you wish delete, click on the Delete Selected Messages button located at the bottom left of the Mailbox. 21

26 Moving 1 Select the (s) you wish to move by clicking on the checkbox located on the left-hand side of the Mailbox. 2 Select the folder you wish to move the message(s) to from the dropdown box located at the bottom of the screen. 3 Click on the Move button located at the bottom right of the Mailbox to move the message(s) you have selected to the folder of your choice. Creating a New Folder 1 Click the icon located at the top of the Mailbox. You will then see a screen similar to the one below. 2 Type the name of the folder you wish to create in the fill in the blank box located at the bottom right of the screen. 3 Click the Create button located at the bottom right of the screen. 22

27 Delete a Folder Note: The folder must be empty before deletion can occur. 1 Click the icon located at the top of the Mailbox. 2 Click the Delete hyperlink located to the right of the Folder Name you wish to delete. Study Menu Options The study menu bar provides links to several important course tools that will help you schedule and track your progress throughout the course. Take some time to explore these areas and discover what tools will be helpful to you. Course Calendar displays the instructor s chat hours for each week of the course. It is a good idea to coordinate these times with your schedule for the opportunity to interact with both the instructor and other students. Course Syllabus displays all objectives, lectures, assignments, and reading requirements for the course. You can print your full syllabus by clicking on the print icon. At the beginning of each term you should print and review your syllabus. Course Grades displays all graded assignments, quizzes, and exams that have been submitted for this course. 23

28 Resources Menu Options The resources menu bar provides links to several important course tools that will help you to be successful in your online Certificate program. Take some time to explore these areas and discover what information is available. Program Information provides information on your certificate, such as semester start and end dates, program track, and course descriptions. Technical support has and phone number information for you to contact technical support in the event you have a technical problem. Online help provides instant access to help topics concerning the classroom. Most of this information in this guide is available in online help. Student resources links to websites that may be helpful to you, such as the Thunderbird Online Library, and Google internet search. Browser check allows you to complete an automated check of your internet browser to ensure that you have the plug-ins and tools that you need to complete your coursework. 24

29 Contacting Technical Support If you experience problems while using the Website, please contact technical support: Phone:

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