New Jersey Automobile Club

Transcription

1 New Jersey Automobile Club Membership Services (973) AAA.com/Membership AAA Emergency Road Service (800) AAA-HELP ( ) AAA.com/ERS AAA Car Care Center 135 Route 22 East & Fadem Road Springfield, NJ (973) AAA.com/CarCare Mon - Fri 7:30am-6pm Sat 7:30am-4pm AAA New Jersey Insurance Agency, Inc. (888) AAA.com/Insurance Mon - Fri 9am-5pm Sat & Evening by Appointment Branch Offices: 1 Hanover Road Florham Park, NJ (973) Mon, Tues, Thurs, Fri 9am-5pm Wed 9am-7pm Sat 9am-3pm 135 Route 22 East & Fadem Road Springfield, NJ (973) Mon, Wed, Fri 9am-5pm Tues, Thurs 9am-6pm Sat 9am-3pm Essex Green Shopping Center 495 Prospect Avenue West Orange, NJ (973) Mon, Tues, Wed, Fri 9am-5pm Thurs 9am-7pm Sat 9am-3pm AAA.com NJ6249-C 8/11

2 New Jersey Automobile Club Membership Handbook Membership Automotive Discounts Travel Insurance Financial Services Car Care AAA.com

3 Table of Contents Membership 1-5 Emergency Road Services 6-10 Show Your Card & Save 11 Insurance Products & Services 12 AAA Car Care Center Approved Auto Repair & 14 Approved Auto Body Travel Services Travel Store 17 Financial & Car Buying Services Safety & Educational Services 19 Web & Mobile Solutions 20 AAA Premier Membership and Covered Services Frequently Asked Questions 29 Please note the information in this handbook is current as of August 1, 2011 and subject to change. For updated information, visit AAA.com/Benefits

4 VALID THROUGH MEMBERSHIP /31/2012 Plus RV MEMBER NAME Welcome to the Club! Your AAA membership not only provides peace-of-mind in the event of a vehicle breakdown, but also serves as your special passport to valuable benefits, services and discounts. Read on to find out why over 52 million members rely on AAA s nationwide services. Membership MEMBER SINCE CLUB CODE MEMBERSHIP NUMBER EMERGENCY ROAD SERVICES 800-AAA-HELP ( ) AAA C AAA Fl AAA/He AAA Dis JOHN SMITH AAA New Jersey Automobile Club serves AAA members residing or working in Essex, Morris & Union Counties. Services are also available to you at every AAA club and branch office throughout the United States and at club offices of the Canadian Automobile Association and affiliated auto club offices in numerous other foreign countries. Club services, benefits and membership dues are subject to change. Members will be advised of any changes in the Club s official publication, AAA Traveler. Service is provided only to those individuals with memberships issued in their names. AAA memberships are not transferable. AAA membership protects individuals, not vehicles. Your Membership Card Your membership card is your AAA identification. Carry it with you at all times. It must be in your possession to obtain AAA services, benefits, and discounts provided with your membership. When requesting Emergency Road Services, it is important to have your current membership card and valid photo I.D. available. You will receive a new membership card each year with your membership renewal invoice. Cards are activated upon receipt of payment. We Respect Your Privacy Your membership entitles you to many discounts and opportunities with AAA and our preferred suppliers. From time to time you may receive information about AAA-related products, services, and member discounts. If you do not wish to receive information regarding these member-only benefits, please mail your name, address, and membership number to: AAA New Jersey Automobile Club, Attn: Privacy Coordinator, 1 Hanover Road, Florham Park, NJ Allow 12 weeks for the suppression to take effect. Please note you will continue to receive annual membership renewal statements and our publication, AAA Traveler. AAA Traveler Our Club s bi-monthly membership publication, AAA Traveler, is your source for automotive, travel, insurance and financial services information. AAA Traveler also provides updates on AAA s local and national legislative, consumer and safety initiatives, and your member benefits. AAA.com/Membership 11 1 Member Signature

5 Primary & Associate Membership The first member in a household is called a Primary Member. Associate Membership is available to all other persons living in the same residence as the Primary Member. Each Associate Member receives a separate membership card and is entitled to all benefits and services at a reduced rate. Associate Members must select the same coverage (Basic, Plus or Premier) as the Primary Member. Dues Upon joining the Club your membership extends for a period of at least twelve months, from the date your dues payment is received through the last date of the month which occurs 12 months later. AAA Plus & AAA Premier benefits become active following a 7-day waiting period. Prior to the expiration date of your membership you will receive an invoice for dues for the subsequent twelvemonth period. Renewal membership dues are due prior to the membership expiration date. You are, however, granted a forty-five (45) day grace period during which you are entitled to all of the benefits of membership. Dues payment made during that grace period renews your membership and keeps it in continuous effect for twelve months from the original membership expiration date. Continuous membership results in certain benefits such as eligibility for AAA Plus and AAA Premier membership benefits. Should you fail to renew your AAA membership, any roadside assistance benefits you obtained during the grace period will be billed to you. After the conclusion of the grace period, you will not be able to renew your membership. You may, of course, reapply for membership, and, if accepted, you will be charged a reenrollment fee and be treated as a new member. Your new membership will start from the date your payment 14 2 AAA.com/Membership

6 is received for a period of twelve months, ending the last date of the month which occurs 12 months later. You will be subject to a 7-day waiting period for AAA Plus or AAA Premier benefits. Members may request a full refund of membership dues within 30 days of joining AAA, if they have not used Emergency Road Service. Cancellations requested more than 30 days after joining AAA are not eligible for refund. AAA New Jersey Automobile Club reserves the right to cancel any membership for abuse of its services, at any time. Types of Membership Just as your license allows you to drive any car, your AAA membership card covers you even when you are not in your own vehicle. You should carry it with you at all times. All AAA members are entitled to AAA Basic benefits immediately upon joining AAA. AAA Basic benefits include certain Emergency Road Services, discounts on retail purchases and insurance and travel benefits, and much more. Read through this Membership Handbook for details. AAA Plus AAA Plus membership increases your level of protection with enhanced Emergency Road Services. Look for AAA Plus throughout this handbook. AAA Plus benefits are available seven days after receipt of payment. AAA Premier AAA Premier members have access to AAA s most comprehensive package of travel and roadside assistance benefits. AAA Premier membership status entitles you to more personalized services, special discounts, and expanded Emergency Road Service. Look for AAA Premier throughout this handbook and review the dedicated AAA Premier pages for details. AAA Premier benefits are available seven days after receipt of payment. For more details on AAA Premier membership benefits, please see pages Student Membership New Jersey Automobile Club offers reduced rate AAA Basic or AAA Plus memberships to persons age living or working in Morris, Essex, or Union Counties. Student members are Primary members and may not carry Associate members. Student members will be billed at full AAA Basic or AAA Plus dues on or following their 24th birthday. For details, visit AAA.com/Student. Gift Membership You can purchase AAA membership for friends and loved ones at any time. Visit AAA.com/Gift to get started. (973)

7 MEMBER SINCE MEMBER NAME CLUB CODE VALID THROUGH MEMBERSHIP NUMBER MEMBERSHIP Member Signat Choose The Right AAA Membership Plan For You AAA Basic EMERGENCY ROAD SERVICES 800-AAA-HELP ( ) AAA C AAA F AAA/H AAA D /31/2012 Basic JOHN SMITH Vehicle Coverage Four (4) Emergency Road Service calls per member per membership year Four-wheel automobiles and standard pickup trucks Free Towing To the destination of your choice Up to 3 miles Emergency Fuel Delivery Sufficient fuel will be delivered, or you will be towed to the nearest fueling facility to purchase fuel Lockout Services Payment for a locksmith will be allowed if service vehicle operator cannot perform required service Home Lockout Gain entry to primary home with proof of residence Member pays prevailing pump prices for fuel Up to $50 for parts and labor Not Available Extrication/Winching Service If a car is stuck in a ditch, mud or snow, it will be freed if it can be safely reached from a normally traveled road or established thoroughfare. Once the vehicle is back on the road, normal AAA towing privileges apply. Trip Interruption Coverage includes meals, lodging and/or substitute transportation Replacement Car Rental In conjunction with a tow Provides one service vehicle and one driver Up to $200* vehicle disabled due to collision Not Available Availability Basic benefits are available immediately upon payment of membership dues to members of all service levels Available immediately upon payment * Benefits provided by AAA New Jersey Automobile Club Insurance coverage is underwritten by BCS Insurance Company and administered by World Access Service Corp. AAA Premier RV applies to RVs meeting the definition of vehicle as it appears in the Travel Insurance and Assistance Services section 14 4 AAA.com/Membership

8 MEMBER SINCE MEMBER NAME CLUB CODE VALID THROUGH MEMBERSHIP NUMBER MEMBERSHIP MEMBER SINCE CLUB CODE VALID THROUGH MEMBERSHIP NUMBER MEMBERSHIP MEMBER NAME Member Signature Service is for the named member only AAA membership is non-transferable NJ4008-C MEMBER SINCE MEMBER NAME CLUB CODE VALID THROUGH MEMBERSHIP NUMBER EMERGENCY ROAD SERVICES 800-AAA-HELP ( ) MEMBERSHIP MEMBER SINCE CLUB CODE VALID THROUGH MEMBERSHIP NUMBER MEMBER NAME Member Signature Service is for the named member only AAA membership is non-transferable AAA Car Care Center & AAA Spring AAA Florham Park EMERGENCY ROAD AAA/Hertz SERVICESCar Rentals: AAA-HELP ( ) AAA Discounts & Lodging Reservatio MEMBERSHIP NJ4009-C MEMBER SERVICE Member Signature Service is for the named member only M AAA Plus AAA Premier AAA Plus RV/ AAA Premier RV /31/2012 Plus JOHN SMITH EMERGENCY ROAD SERVICES 800-AAA-HELP ( ) MEMBER SERVICES EMERGENCY ROAD SERVICES 800-AAA-HELP ( ) AAA Car Care Center & AAA Springfield AAA Florham Park AAA West Orange AAA/Hertz Car Rentals: CDP #00074 AAA Discounts & Lodging Reservations This is not insurance RxBIN: RxPCN: AAA RxGRP: AAA074 ID: Add 01 to 9 digit member number 2010 CVS 12/31/2012 Caremark Help Desk: Premier JOHN SMITH AAA.com AAA PREMIER SERVICES AAA Car Care Center & AAA Springfield AAA Florham 074 Park AAA West Orange AAA/Hertz Car Rentals: CDP #00074 AAA Discounts & Lodging Reservations /31/2012 Plus RV This is not insurance. RxBIN: RxPCN: AAA JOHN SMITH RxGRP: AAA074 ID: Add 01 to 9 digit member number CVS Caremark Help Desk: /31/2012 Premier RV JOHN SMITH AAA.com This is not insu RxBIN: RxGRP: AAA07 CVS Caremark H AAA Four-wheel automobiles and standard pickup trucks Four-wheel automobiles and standard pickup trucks Extends coverage to motor homes; camping or travel trailers; pickup trucks with campers; motorcycles and boat, snowmobile or motorcycle trailers Up to 100 miles Up to 100 miles, with one tow up to 200 miles permitted per household per membership year Same as AAA Plus or AAA Premier Fuel and delivery are free Fuel and delivery are free Same as AAA Plus or AAA Premier Up to $100 for parts and labor Up to $100 for parts and labor Same as AAA Plus or AAA Premier Not Available Up to $100 for parts and labor Same as AAA Plus or AAA Premier A second service vehicle and a second driver, if necessary, will be provided at no extra charge A second service vehicle and a second driver, if necessary, will be provided at no extra charge Same as AAA Plus or AAA Premier Up to $700* vehicle disabled due to collision Up to $1,500 trip delayed for covered reasons Same as AAA Plus* or AAA Premier Not Available One complimentary day, up to full-size vehicle Same as AAA Plus or AAA Premier Plus benefits are available 7 days after receipt of payment Premier benefits are available 7 days after receipt of payment RV benefits are available 7 days after receipt of payment (973)

9 Emergency Road Services Emergency Road Service (ERS) is an emergency service to be used if your vehicle breaks down unexpectedly, has a flat tire, runs out of fuel, or otherwise malfunctions without warning. It is not a substitute for proper vehicle maintenance. ERS is provided by official AAA-affiliated service facilities who are paid by the Club. Members are entitled to four free Emergency Road Service calls during a membership year. Any member exceeding the maximum number of road service calls, or found to be utilizing AAA Emergency Road Service for convenience rather than emergency needs, may be required to pay a commercial rate for the service. Mechanical First Aid Minor adjustments that will allow your vehicle to proceed safely and that can be completed within a reasonable amount of time at the scene of the breakdown during one service call. If the service technician determines that your vehicle cannot be placed in safe driving condition, towing service will be provided as outlined under the Towing Services section. Battery Boost or Replacement A battery boost will be provided in an attempt to start your vehicle. Our technicians will test your electrical system and replace your battery on the spot if needed. AAA batteries come with a 3-year, free-replacement warranty and 3-year prorated warranty. AAA members receive a $25 discount off retail price. You can get a battery quote in advance online at AAA.com/BatteryService. Flat Tire The AAA service technician will remove a flat tire from your vehicle and replace it with your inflated spare. Any tire repairs or extra trips will be at your own expense AAA.com/ERS

10 Fuel Delivery A supply of fuel, enabling you to reach the nearest service station, will be delivered to your disabled vehicle. You ll be charged the current pump price for the fuel (no charge for AAA Plus or AAA Premier members). If fuel delivery is not available, your vehicle will be towed to the nearest service facility where you may purchase fuel. Lockout Service If your keys are locked in your vehicle, the AAA-affiliated service facility will attempt to gain entry. If your keys are lost, broken, or the service facility cannot gain entry, locksmith service up to $50 ($100 for AAA Plus or AAA Premier members) or reimbursement for commercial locksmith service up to $50 will be provided. Extrication/Winching Your vehicle will be extricated/winched up to 10 feet when it can be safely reached from a normally traveled, established thoroughfare. One technician and one service vehicle (two technicians and two service vehicles are available with AAA Plus or AAA Premier) will be furnished at AAA s expense. If special equipment, additional manpower or vehicles are required, the associated costs may be at your expense. Due to the nature of the service being provided, members may be asked to sign a damage waiver. Towing Services When your vehicle cannot be started or safely driven it will be towed to the ERS facility rendering service or up to three miles (up to 100 miles for AAA Plus or AAA Premier members) from the point of disablement to a destination of your choice, at no charge. AAA Premier members may use one of their eligible service calls to receive one tow of up to 200 miles per household each year. Should you choose to have your vehicle towed beyond the allocated mileage to another destination, a per-mile charge will apply, payable to the driver at time of service. AAA permits one towing service per vehicle disablement. On certain toll roads, such as the Garden State Parkway and the New Jersey Turnpike, regulations restrict access for road service and/or towing to service facilities under contract with the local toll road authority. Eligible Vehicles AAA will provide emergency road service for the following types of vehicles: Properly insured and registered 4-wheel motor-driven vehicles of the passenger, pleasure or recreational type (with the exception of taxis and limousines) if service can be safely delivered by automobile servicing equipment. Rented passenger vehicles (except lockout service). Qualified commercially-plated vehicles. Dual-wheel unloaded pickup trucks (with the exception of cube, dump, and utility body types) if services can be safely delivered by automobile servicing equipment. (973)

11 AAA Plus RV and AAA Premier RV extend coverage to include RV s, motorcycles, pickup trucks with campers, travel trailers and dual-wheel campers and motor homes (except tire service, extrication, and towing). Towing of light duty trailers (except for fifth wheel trailers) at your expense if your vehicle requires towing, members may be required to pay for towing the trailer. Note: The following types of service requests aren t covered by your membership: services for unregistered/uninsured vehicles; towing from a place of repair or to a salvage yard; police ordered towing due to a traffic violation, abandonment, or infraction of a local ordinance; convenience tow (transporting a working vehicle); vehicles not on or adjacent to a paved roadway or surface; vehicles in an unplowed, hazardous, or restricted driveway, parking lot or roadway; and extrication or towing of a vehicle that may cause damage to the service facility s equipment. Who is Eligible for Service You must be a member of AAA at the time the vehicle becomes disabled. You must present a valid AAA membership card, photo I.D., vehicle registration, and insurance card to receive service. Members must be with the disabled vehicle and, if towed, must accompany the vehicle to the tow destination. When feasible, the Club will accommodate members in extenuating circumstances. Remember, AAA membership covers the member, not the vehicle. If non-members are driving a member s vehicle, they can be offered service at a commercial rate. Service is not available to non-members when driving a member s car. Road/Weather Conditions During periods of extreme weather or poor road conditions, AAA reserves the right to delay towing or limit towing to the nearest AAA affiliated service facility, or other place of safety. If the vehicle is already in a safe place, AAA reserves the right to dispatch service on a priority system based upon potential danger. Obtaining Alternate Services If you have to obtain your own service facility, you are eligible for reimbursement based on the amount the Club would have paid to provide the service. If you receive service by police order following a vehicle disablement on any road where regulations restrict access for road service or towing to service facilities under contract with the highway authority, reimbursement will be provided for towing to the nearest exit, up to three miles from the point of disablement, or back to the facility that responds to your call. If AAA is not able to provide Emergency Road Service, Basic members are entitled to a refund according to the Basic membership reimbursement schedule for any service that AAA would have provided. The maximum amount allowed on Basic ERS reimbursements is $ When AAA service is unavailable for AAA Plus or AAA Premier members, AAA will provide reimbursement of prevailing commercial rates for up to 100 miles of towing AAA.com/ERS

12 To obtain a reimbursement, submit original itemized receipt, a brief explanation of why AAA service was not used, and your membership number within 60 days of the incident to: Emergency Road Service, AAA New Jersey Automobile Club, 1 Hanover Road, P.O. Box 698, Florham Park, NJ Liability Official AAA service facilities have been selected for their ability to provide reliable Emergency Road Service. The Club acts as an agent for members and is not responsible for any damage, injury or loss to member s property or person resulting from such service. AAA-affiliated service facilities are required to carry insurance. Any alleged liability or property claim must be presented to the AAA-affiliated service facility involved within 24 hours and prior to any repairs. How Do You Obtain Emergency Road Service? If the vehicle you re in is disabled anywhere in the U.S. or Canada, call (800) AAA-HELP or visit AAA.com/ERS. You can also obtain ERS on your handheld device using the AAA Roadside app or AAA.mobi. Please be advised that calling our offices will only delay your request. When you call for Emergency Road Service, please be prepared to provide the following information: Club code number 074 Membership number Name Your exact location Year, make, model and color of your vehicle License plate number Telephone number where you can be reached. Telephone calls are recorded and monitored. After contacting us, remain with or in sight of your vehicle until help arrives. If you re able to start your vehicle before help arrives, please call AAA to cancel your request. The next member waiting for service will appreciate your consideration. Trip Interruption Protection AAA Basic & AAA Plus If you re involved in an accident disabling a car (driven by you) for 24 hours or more, and the accident occurs 100 miles or more from your home, you re entitled to reimbursement not exceeding $200 ($700 for AAA Plus) for up to three days of meals, lodging, car rental, and commercial transportation expenses incurred as a result of the delay. You must: (1) report the accident to police, (2) obtain itemized, paid receipts of your expenses incurred within 72 hours of the accident and (3) submit to the Club (within 60 days) a copy of the police report, a repair bill, and the original itemized receipts. For reimbursement, send your information to: Emergency Road Service, AAA New Jersey Automobile Club, 1 Hanover Road, P.O. Box 698, Florham Park, NJ (973)

13 AAA Premier* If your trip is delayed due to an accident, mechanical breakdown, car theft or other covered reason you can be reimbursed up to $1500 for covered out of pocket expenses including meals and accommodations and/or substitute transportation to continue your trip. See page 24 for details. * Insurance coverage is underwritten by BCS Insurance Company. Emergency Check Acceptance If you need emergency automobile services not covered by your AAA membership, or if you need emergency repairs to your car, AAA Emergency Road Service facilities throughout the United States will accept your personal check up to $250. Emergency Check Cashing AAA Clubs throughout the United States will help you in an emergency by cashing your personal check up to $100 when presented with your valid AAA membership card and other specified identification. Automobile Theft Reward AAA will pay a $500 ($2,000 for AAA Plus or AAA Premier members) reward for information leading to the arrest and conviction of anyone stealing a car owned by you. All information must be reported to the police and entered on an official police report. This is not payable to the owner, or family members of the owner, of the stolen car or members of any law enforcement agency AAA.com/ERS

14 Show Your Card & Save The Show Your Card & Save program gives AAA members access to exclusive member-only discounts in stores, online, at hotels, in AAA offices, and so much more! Members are automatically entitled to discounts and special offers from international, national and local partners, just by presenting their AAA membership cards at checkout. Visit AAA.com/Discounts to find over 164,000 locations worldwide. On the road? Find the nearest deals by downloading the AAA Discounts app from AAA.com/Mobile. For Your Health Save an average of 24% on your prescriptions at local pharmacies with AAA Prescription Savings (visit AAA. com/prescriptions for details). You ll also get discounts off eyewear and contact lenses, hearing aids, and gym memberships. In Stores Visit your favorite retail stores and save! With AAA, you can buy clothing, accessories, shoes, and more for less. At the store, look for the AAA Show Your Card & Save logo. Visit AAA.com/SearchForDiscounts to find a participating retailer near you. Online A world of savings is available on AAA.com. Use our exclusive links to partner sites for discounts on books, computers, jewelry, gifts, gourmet foods, flowers, luggage, handbags, home décor, toys, and more. Start every online shopping experience at AAA.com/SpecialOffers to get a great deal. At Home With a discounted subscription to Consumer Reports, you can find the best-rated appliances and home products. Then, use your AAA card to save on television service, satellite radio, storage facilities, computer services, automotive accessories & parts, vehicle repair services, GPS systems and even pet care. Around the Globe AAA members receive the best discounts for hotel, motel, and campground reservations, as well as cruise and vacation savings (see page 15 for details). Get there for less with savings from Hertz car rentals and Amtrak rail tickets. In addition, you ll enjoy discounts for sightseeing excursions, theme parks, and entertainment. AAA.com/Discounts 15 11

15 Insurance Products & Services The AAA New Jersey Insurance Agency works hard to provide the service and benefits that you want most. As an independent agency, we offer a full line of insurance for AAA members, with discounts and credits that can help you reduce your premiums. AAA members can receive a free annual review of their insurance policies with a licensed agent. Our agents will help you find appropriate coverage at the best available rate. Call (888) or visit AAA.com/Insurance to obtain a free, no-obligation quote or to schedule a policy review. Trust the AAA New Jersey Insurance Agency to protect all your important investments: Personal Automobile Antique Auto Flood Homeowner: Home, Condo, Apartment, Beachfront/Vacation Umbrella Watercraft Recreational Vehicles, Motor Homes Annuities Life Insurance Attractive Term Insurance Mortgage Insurance Universal Life Permanent Life Health & Medical Long Term Care Long Term Disability Individual Health U.S. citizen traveling abroad Business Insurance Building Business Property Liability Worker s Compensation Commercial Auto Professional Bonds: Court/Probate, Contractor Bonds Crime Employee Dishonesty Director and Officers Liability Garage Insurance Transit Coverage Group Life Group Health & Dental Group Long Term Disability AAA.com/Insurance

16 AAA Car Care Center Conveniently located at Route 22 East & Fadem Road in Springfield, the AAA Car Care Center is a full-service auto maintenance and repair shop operated by AAA New Jersey Automobile Club. Services provided include: Oil Changes; Tires; Brakes; Tune-ups Manufacturers Service Intervals; Warranty Programs Computer Diagnostics; Computerized Wheel Alignment Heating & Air Conditioning and Cooling System Service & Repair Electrical & Charging System Diagnostic and Repair Battery Service Used Car Certification (including a CARFAX report) Special Benefits Exclusively for AAA Members: 10% discount on all billable labor $25 off any automotive battery and free installation for most vehicles FREE vehicle maintenance inspection upon request with any paid service FREE battery inspection 24-month/24,000-mile warranty on parts and labor nationwide (certain restrictions may apply; please ask for details) Additional Benefits and Services: All makes and models repaired and serviced Free shuttle service within a 5-mile radius Extended hours for convenient drop-off and pick-up of vehicles Hertz Local Edition car rental service on-site Online appointment scheduling at AAA.com/CarCare AAA.com/CarCare 15 13

17 Car Care Blog Read expert advice and have your automotive questions answered at the AAA New Jersey Car Care blog. Visit AAA.com/CarCareTips to learn about the parts and services needed to keep your vehicle running, or Ask The Tech for specific concerns. On Your Way to 200K Package Enjoy one year of pre-paid routine maintenance for your vehicle. Services include oil changes, tire rotation, air filter, wiper blades and much more. Visit AAA.com/CarCare for details. AAA Repair Assurance Plan Mechanical breakdown protection covers 100 percent of all covered components, parts and labor charges, less the deductible on unexpected vehicle repairs. For pricing and information, please call (973) Approved Auto Repair & Approved Auto Body AAA s Approved Auto Repair and Approved Auto Body facilities maintain AAA s performance standards while providing reliable service. AAA requires facilities to employ technicians certified by the National Institute for Automotive Service Excellence, maintain state-of-theart equipment to complete a broad range of repairs, and adhere to customer service satisfaction criteria. AAA members are entitled to: Free maintenance inspection: When your vehicle is serviced, you may request a free safety inspection. This report will alert you to the conditions of items frequently contributing to roadside breakdowns. Written estimate of the cost of work to be performed on your vehicle: The actual cost of work will not exceed the written estimate by 10 percent without your authorization. Nationwide warranty of 12 months or 12,000 miles. Replaced parts returned to you upon request. Dispute resolution: AAA will investigate any dispute between a member and the repair provider. Repair providers agree to accept AAA s decision on the issue; members are not bound by AAA s decision. Find locations in AAA Traveler or online at AAA.com/Repair. 14 AAA.com/Auto

18 Travel Services Travel Agency AAA Travel Agents can arrange every detail of your trip, whether you are traveling by plane, ship, rail or auto. Travel Agents are located in each of our branch offices for vacation and business travel planning. Services We Offer In each AAA New Jersey Automobile Club office, you ll find travel agents available to serve you. Our Domestic Travel Counselors can make hotel/campground reservations, secure car rentals or rail tickets, arrange a sightseeing excursion, and plan your U.S. vacations and theme park trips. We even have Disney experts on staff for your next magical getaway! The International Travel Agents are ready to plan your cruise or resort vacations, obtain airline tickets, reserve your accommodations overseas, find tours and day trips, and arrange group travel. Why Use a Travel Agent? Your AAA travel agent has access to exclusive AAA member benefits and offers from many travel vendors. They can save you time and money by researching your trip and finding the best option at the best price. AAA travel planning services are free to members. AAA Travel Views Whet your travel appetite and get advice from fellow travelers online with the AAA Travel Views blog. Draw on the expertise of AAA travel guide writers, travel agents and hotel/restaurant inspectors to get answers to your questions about upcoming trips and spark ideas for new trips. It s also a forum to share your travel tips with other readers. Visit AAATravelViews.com to get started. AAA.com/Travel 15

19 Special Member Benefits While AAA can handle all of your travel arrangements with any travel vendor, we ve entered into preferred partnerships with a select group of notable travel companies to provide value-added features or discounts for our travel clients. AAA Vacations cruises also offer exclusive member benefits on select sailings. Trip Insurance Travel at ease anywhere in the world with low-cost trip cancellation and baggage insurance. When you make your reservations through AAA Travel, you also receive complimentary travel accident insurance of $100,000. Ask your AAA Travel Agent for details. Maps & TripTiks & TourBooks At your request, AAA will prepare personalized driving directions, our famous TripTik routings. In addition to TripTiks, we stock many regional, state and city maps. AAA s TourBook guides are your reference to the cities, states and provinces you plan to visit. There are free AAA guides for all U.S. domestic locations. AAA also has informative CampBook guides for sale. These list recommended campsites and their available services. AAA s maps, TripTiks, CampBooks and TourBook guides are an exclusive member-only benefit and are not for sale to the general public. To order your travel material call (973) , stop by any of our branch offices, or order online at AAA.com. Please allow seven to ten days for material to be mailed to you or for information you plan to pick up at one of our conveniently located offices. TripTik Travel Planner is an online service available on AAA.com/TripTik or via the AAA TripTik Mobile app. Print your map and directions, use the feature or save your trips for easy updating. You can also access TourBook & CampBook information online at AAA.com/TourBook or with our etourbook Guides for your e-reader or smartphone. Reservations We can secure confirmed reservations for you at hotels, motels and vacation resorts, as well as make your car rental reservations. Some establishments have agreed to offer special AAA member-only rates. If you choose to make your own reservations, you must request the AAA rate. Make your own reservations at your convenience by calling (866) AAA-SAVE or visiting AAA.com/Travel AAA.com/Travel

20 Travel Store Located in each New Jersey Automobile Club branch office, the AAA Travel Store offers a wide selection of luggage, travel products and accessories, and automotive accessories all at significant savings off the retail price. Use your AAA Visa credit card and receive an additional 5% off any merchandise purchase. AAA Member Rewards Visa cardholders also receive triple rewards points! Discounted movie theater tickets, attraction tickets, and amusement park tickets are also available. Visit AAA. com/tickets for partners & offers, or to buy your tickets. You can purchase luggage and travel accessories online at AAA.com/eTravelStore. AAA Travel Money Your AAA Travel Store has many options for carrying funds securely on your trip. For more information, call or visit your participating AAA office or AAA.com/TravelMoney. Fee-free AAA Travelers Cheques Reloadable AAA Travel Money Card American Express gift cards Foreign currency & Tip Paks Passport Photos AAA passport photos comply with all U.S. Passport regulations and can also be used for your visa or International Driving Permit. The price for Basic members is $6 ($4 for AAA Plus or free for AAA Premier members) for two photos. Photos can be obtained at all AAA New Jersey Automobile Club Travel Stores. International/Inter-American Driving Permits International and Inter-American Driving Permits (IDP) are widely-accepted documents that quickly identify you to foreign officials and expedite all matters pertaining to driving while you are overseas. Call your local AAA office for details. Free Notary Service AAA offers free notary service in many office locations for members requiring the notarization of official documents. AAA.com/Travel 15 17

21 Financial Services AAA Member Rewards Visa Credit Card A value-packed credit card that allows you to earn points on every purchase and then to redeem them for cash, travel, merchandise and unique adventures. Best of all, there are no tiers and no limits on points! You ll start off with 2,500 bonus points after your first qualifying purchase and add more points with these everyday purchases: TRIPLE points for qualifying AAA and travel purchases DOUBLE points for grocery, gas and drug store purchases SINGLE point per dollar for all other purchases This impressive rewards program includes things like AAA Vouchers for purchases at AAA branches (including AAA travel) as well as for repairs, tires and bodywork at AAA- Approved Auto Repair facilities. Or, cash in your points for top-of-the-line merchandise and gift cards redeemable at more than 100 national retailers and restaurants. For information about the rates, fees, other costs and benefits associated with the use of this card, please call or visit AAA.com/MemberRewards. You will qualify for 2,500 bonus points if you use your new account to make at least one purchase transaction that posts to your account within 90 days of the account open date. Limit (1) 2,500 bonus points credit per new account. Allow 8-12 weeks from qualifying for the bonus points to post to your account. This credit card program is issued and administered by FIA Card Services, N.A. Visa is a registered trademark of Visa International Service Association, and is used by the issuer pursuant to license from Visa U.S.A. Inc Bank of America Corporation AAA Deposit Products AAA and Discover Bank offer CDs, IRAs, Money Market Accounts and Online Savings Accounts with exclusive member benefits such as no minimum investment for most accounts. Student loans are also available. AAA Car Buying Services If you re in the market for a new or used car, truck or SUV, AAA can help research, locate, finance and then buy or lease the vehicle of your dreams. Services include: AAA AutoMaker: can help you select the car that best matches your lifestyle by answering a few simple questions. Visit AAA.com/Automaker and get started! Pricing** and Carfax Vehicle History Report : Pricing reports provide key information including dealer costs and rebates. Carfax reports give you access to a preowned vehicle s complete history. Visit AAA.com/Carfax to order a Carfax report specially priced for AAA members AAA.com/Financial

22 AAA Auto Buying Program: Buy new vehicles at prearranged, no-haggle, preferential member prices, guaranteed in writing, from select AAA-authorized dealers. Visit AAA.com/AutoBuying or call (888) Auto Finance Program AAA Auto Finance offers loans to refinance a vehicle, for new & used dealer purchases, lease buyouts and person-to-person sales. Visit AAA.com/AutoLoan or call (888) **Data source for pricing reports, Intellichoice, Inc. Safety & Educational Services AAA sponsors bicycle, pedestrian, and motorist safety programs and has supported local school safety patrols with equipment and training for more than 85 years. Foundation for Safety & Education The New Jersey Automobile Club Foundation for Safety & Education is a non-profit organization founded by Club members in It s funded by member contributions which are solicited on your annual membership renewal notice. Your voluntary tax-deductible contribution funds geography and consumer education programs; child safety seat checks and donations; Car Fit; a video loan library; police training courses to help reduce traffic crashes; motorist safety campaigns; and Operation Safe Tow, a free tow home for intoxicated motorists and their vehicles. To take advantage of the Foundation s free programs, or to make a donation, call (973) Auto Driving School Network AAA s Approved Driving School Network certifies driving schools that meet our standards for safety and reliability. After completing an in-depth screening, two area driving schools have received AAA certification. Please contact these schools directly for driver education course information: A-1 Peck Nice Touch Driving School Route Ridgedale Avenue Mine Hill, NJ East Hanover, NJ (973) (973) Legislative & Advocacy Program AAA works with elected officials on all levels of government to advocate on behalf of our members. AAA s advocacy efforts focus on transportation-related issues such as transportation funding and traffic safety, and include ongoing education to the legislature and our members particularly in the areas of child passenger safety, teen driving, senior mobility and distracted driving. For details, visit AAA.com. AAA.com/SafeDriving 15 19

23 Web and Mobile Solutions Web Site Visit AAA.com 24 hours a day, 7 days a week, to add Associate members, upgrade to a higher level of AAA membership, review and edit your address and contact information, or renew your AAA membership. You can also arrange travel plans, print driving directions, request an insurance quote, make a car repair appointment, apply for an auto loan, find member discounts and much more! enews Be sure to provide your address when speaking to us or when reviewing your AAA membership online. You ll receive timely information by regarding membership benefits and special offers just for you! Visit AAA.com/eNews to sign up for our s that match your interests. You can manage your enews subscriptions anytime by clicking Manage My Subscription at the bottom of any enews. AAA Mobile For AAA members on the go, we offer several mobile solutions. Visit AAA.com/Mobile for details. AAA FindMe allows Sprint Wireless customers to have their GPS location sent directly to AAA for Emergency Road Service. Android and iphone users can also download the AAA Roadside app. AAA TripTik Mobile provides gas prices, maps with turn-by-turn directions, hotel reservations, restaurants and much more, for iphone users. Find AAA discount partners with the AAA Discounts app for iphone and Android. If you re in an accident, use the AAA Insurance app to collect important claim information, submit an accident report, and request an emergency tow. For those with web-enabled devices, AAA.mobi lets you request Emergency Road Service and battery quotes, find a AAA office, search TourBook and CampBook content, get driving directions and maps, find discount locations, and more. You can also get AAA mobile content on your AAA Magellan GPS device AAA.com/Mobile

24 AAA Premier Membership Exclusive Toll-Free Access As a AAA Premier Member, you have access to AAA products and services simply by calling a single toll-free number. You ll find this number on the back of your AAA Premier membership card. Extended Roadside Assistance With AAA Premier, each household is entitled to one (1) tow of up to 200 driving miles from the point of breakdown. This 200-mile tow is one of the four allowable service calls per membership year. The other three calls can be up to 100 driving miles from the point of breakdown. Unused service calls, including the 200-mile tow, cannot be accumulated or carried to the next membership year. You may save your free 200-mile tow during the membership year by paying current AAA towing rates on tows over 100 miles. For towing beyond the allowable mileage limits, the member is responsible for excess mileage based on current AAA towing rates. Roadside assistance, including the 200-mile tow, cannot be used for recreational vehicles or motorcycles, unless the member maintains AAA Premier RV coverage. Trip Interruption* If your trip is delayed due to an accident, mechanical breakdown, car theft or other covered reason you can be reimbursed up to $1500 for covered out of pocket expenses including meals and accommodations and/or substitute transportation to continue your trip. Vehicle Return* The Vehicle Return benefit will reimburse up to $500 to help get your car home if an unexpected illness or injury prevents you from completing your trip, when traveling 100 miles or more from home. Ride and Accident Assist In the event you are involved in an accident or breakdown, AAA New Jersey Automobile Club will assist you to obtain a ride, contact family members, locate restaurants and find hotel accommodations. The member is responsible for all associated costs. One Day Complimentary Rental Car (In conjunction with a tow) Each AAA Premier household is entitled to one full-day rental car, economy through full-size, when your own vehicle is towed with one of the four allowable Roadside Assistance calls during the membership year. Rental arrangements must be made when you call AAA for towing AAA.com/Premier 15 21

25 Concierge Services* When traveling domestically or internationally you can obtain information about the following services. Member is responsible for all associated costs. Event tickets Tour information Gift basket & floral delivery Business services Golf tee times and reservations (subject to availability) 24 Hour Global Travel Emergency Service* If you have any emergency while traveling 100 miles or more from your primary residence - within the United States or internationally - you may call for Emergency Travel and Medical Assistance. Member is responsible for associated costs. Assistance Translation Services Medical Provider Referrals Emergency Medical Transportation Arrangements Prescription Replacement Arrangements Emergency Visitation Arrangements Emergency Cash Transfer Arrangements Emergency Message Center Service Lost Luggage Assistance Lost Ticket and Document Replacement No Fee Travel Services Book your airline and rail tickets through any AAA New Jersey Automobile Club Travel Agency and we will eliminate our service fees normally associated with ticketing. You will receive custom designed or personalized trip arrangement services at no additional charge. New AAA Premier members also receive a complimentary $50 travel voucher (restrictions apply). Passport Photos AAA Premier Members receive two passport photos FREE at AAA New Jersey Automobile Club offices only. Hertz #1 Club Gold Membership AAA Premier Members receive a one (1) year free membership in the Hertz #1 Club Gold (valued at $60). To join, go to AAA.com/Premier. Hertz Savings Certificate The Hertz Savings Certificate offers up to $50 off the rental of any car class in addition to standard AAA discounts and benefits offered by Hertz. Your certificate is sent when you join AAA Premier. *Exclusions, conditions and limitations may apply. Please see the Travel Insurance & Assistance Services section (page 24-28) for complete details AAA.com/Premier

26 Save 10% at any AAA New Jersey Automobile Club Travel Store* Our Travel Stores are filled with luggage, travel guides, maps, car accessories, and games and activities for children on the go. Enjoy saving 10% off all of your retail merchandise purchases every day! Simply show your AAA Premier card to the cashier to receive this exclusive discount. * The 10% AAA Premier merchandise discount is not valid when paying AAA membership dues or purchasing AAA Travel Money products, attraction tickets or gift cards. New Jersey Automobile Club Premier discount cannot be combined with other coupons or discount offers; ask Travel Store staff for details. Free Oil Change AAA Premier households receive one free basic oil change at the AAA Car Care Center (see page 13). Simply show your membership card to the service technician. Home Lockout Assistance If you become locked out of your primary residence, you can receive up to $100 in locksmith services to gain access to your home from the outside. The service provides re-keying, changing locks or making a new key only when the lock must be drilled to gain entry to the home or if keys are lost or stolen. Any charges in excess of $100, as well as all charges associated with any other residential locksmith services, are at the expense of the member. Home lockout service is limited to one usage per AAA Premier household per membership year.* * Home lockout service is not transferable to any other person. The AAA Premier Member must be present at the time of service. Identification and proof of residence is required. Service is subject to provider availability, and if AAA cannot provide service, the Member will be referred to a commercial locksmith and will be reimbursed for covered services up to $100. Locksmith arrival time is based upon availability. (973)

27 AAA Premier Membership Covered Services TRAVEL INSURANCE and ASSISTANCE SERVICES Trip Interruption & Vehicle Return Group Insurance Benefits AAA Premier Trip Interruption and Vehicle Return benefits provide members greater peace of mind when on trips of 100 driving miles or more from home. If your trip is delayed due to an Accident, mechanical breakdown, car theft, unexpected Illness or Injury, natural disasters or severe weather, you can be reimbursed up to $1500 for covered out-of-pocket expenses, including meals and Accommodations; and/or Substitute Transportation to continue your trip. And you can be reimbursed up to $500 to help you get your car back home if an unexpected Illness or Injury prevents you from completing your trip. The New Jersey Automobile Club AAA Premier Trip Interruption and Vehicle Return group insurance benefits and Assistance Services are provided to all AAA Premier members as long as the Master Policy with BCS Insurance Company remains in force. These benefits are subject to the following conditions and exclusions: TRIP INTERRUPTION COVERAGE* What is Covered Covered Persons on Covered Travel are reimbursed up to $1500 per trip for out-of-pocket expenses for the cost of reasonable additional Accommodations and meal expenses and/or the cost of Substitute Transportation to continue the trip, incurred as a result of overnight covered trip delay. Only expenses for the first 96 hours from the initial delay are eligible for coverage. The coverage only extends to Covered Travel in the United States and Canada. The covered reasons for delay are: 1. Vehicle disablement due to mechanical failure (excluding tire trouble) or an Accident that renders the Vehicle inoperable at least overnight; 2. Theft of a Vehicle; 3. Unexpected Illness or Injury requiring the Covered Person to receive treatment by a Physician who advises delay of the trip; 4. Natural disasters; or 5. Severe storms or unusual weather phenomena validated by National Weather Service records. What is not Covered Benefits are not payable for travel which does not meet the definition of Covered Travel, and for any loss, Injury, Illness, delays and/or expenses due to: 1. War (whether declared or undeclared), acts of war, military duty, or hostilities of any kind (for example, invasion, rebellion, riots, or insurrections); 2. Tire trouble; 3. Intentionally self-inflicted harm, including suicide; 4. Normal pregnancy or childbirth; 5. Mental or nervous health disorders; 6. Alcohol or substance abuse, or related illnesses; 7. An Accident occurring when the Vehicle is being driven by an unlicensed driver or a driver who is not a Covered Person; 8. Personal property which is damaged or destroyed; 9. Any liability for injuries or property damage; 10. The commission or attempted commission of an illegal act; 11. The cost of repairs to the Vehicle; 12. Cost of fuel expenses; 13. Air and/or sea travel; 14. Carrier-caused delays; 15. Participation in professional athletic events or motor competition (including training); AAA.com/Premier

28 16. The cost of meals, accommodations and Substitute Transportation resulting from delays caused by routine maintenance or minor repairs to the Vehicle. In cases where the Covered Person rents a Vehicle for Covered Travel and the Vehicle is disabled or stolen, the Covered Person must make immediate contact with the rental company after the disablement or theft occurs to arrange replacement of the Vehicle. If such contact is not attempted, the Covered Person will not be reimbursed for any expenses incurred as a result of the delay. Rental car expenses incurred by the Covered Person to continue the trip will be reimbursed only if the Covered Person rents a Vehicle of comparable or lesser class. Rentals of expensive or exotic automobiles are excluded. Examples of such automobiles include Aston-Martin, Bentley, Bricklin, Daimler, DeLorean, Excalibur, Ferrari, Jensen, Lamborghini, Lotus, Maserati, and Rolls-Royce. Substitute Transportation expenses on common carrier transportation will be reimbursed for economy fare only. Trip Interruption coverage is in excess of other insurance or indemnity covering the losses covered under this program. Expenses after 96 hours from the initial delay are not covered. VEHICLE RETURN COVERAGE* What is Covered Covered Persons on Covered Travel are reimbursed up to $500 for transportation of the Vehicle back to the Covered Person s Primary Residence when an unexpected Illness or Injury prevents completion of the Covered Travel. The Vehicle must be operable. Transportation must be performed by an accredited professional transport company. What is not Covered In addition to the exclusions listed under the Trip Interruption Coverage, Vehicle Return benefits will not be payable if the Vehicle is a rental vehicle or a Vehicle with an original lease term of less than one year OR if the transportation of the Vehicle could have been performed by a Covered Person or by a traveling companion of a Covered Person. Vehicle Return coverage is in excess of other insurance or indemnity covering the losses covered under this program. Expenses after 96 hours from the initial delay are not covered. GENERAL PROGRAM PROVISIONS This guide to benefits and services is not a policy or contract of insurance, but is your most complete source of information. Please be sure to keep it in a safe place. All information in this document is subject to the terms and conditions of the Master Policy, a copy of which is in the possession of AAA New Jersey Automobile Club. The terms and conditions of the Master Policy agree with the terms outlined in this guide to coverage. However, features and benefits are subject to change without notice. The Covered Person agrees to use diligence in doing all things reasonably prudent to avoid or diminish any loss. World Access will not unreasonably apply this provision to avoid claims hereunder. TRAVEL ASSISTANCE While on your Covered Travel make your vacation more memorable or get help with common travel problems: CONCIERGE Restaurant and spa recommendations and services Event tickets Pre-trip assistance and tour information Flower/gift arrangements Business services Golf tee time information (973)

29 24 HOUR GLOBAL TRAVEL EMERGENCY ASSISTANCE Medical referrals Emergency medical transportation arrangements Emergency visitation arrangements Emergency message center Lost tickets and baggage Emergency airline/hotel reservations Legal referrals Money transfers The Premier Membership includes access to concierge and emergency assistance services which are service benefits, not financial benefits. Any costs associated with services are paid by the member. EMERGENCY MEDICAL TRANSPORTATION Important If your emergency is immediate and life threatening, seek local emergency care at once. Your emergency medical transportation limit is the total amount available for all covered services described below. You or your representative must contact Us and We must make all transportation arrangements in advance. We will not pay for any of the services listed in this section if We didn t authorize and arrange it. This benefit is secondary to any existing benefits provided by a Covered Person s health or automobile insurance. We reserve the right to coordinate benefits with other insurance coverage. Moving You to a Hospital or medical clinic (Emergency medical evacuation) If You re seriously ill or injured during your Covered Travel and Our medical team determines that the local medical facilities are unable to provide appropriate medical treatment: Our medical team will consult with the local Doctor; We ll identify the closest appropriate facility, make arrangements and pay to transport you to that facility; and We ll arrange and pay for a Medical Escort if We determine one is necessary. Getting You home after Your care (medical repatriation) If you re seriously ill or injured during your Covered Travel, under the care of a local Doctor and unable to continue your Covered Travel, medical repatriation takes place once Our medical team determines that you are medically stable to return home via commercial transportation carrier, such as a scheduled passenger airline. We ll: arrange and pay (less any refunds for unused tickets) for you to be transported via a commercial transportation carrier in the same class of service that you were booked for your Covered Travel. The transportation will be to one of the following: your Primary Residence; a location of your choice in the United States; or a medical facility near your Primary Residence or city of your choice in the United States. We ll take your request into consideration as long as the medical facility will accept you as a patient and is approved as medically appropriate for your continued care by Our medical director. arrange and pay for a Medical Escort if Our medical team determines a Medical Escort is necessary. Bringing a friend or Family Member to You (transport to bedside) If you re told you will be hospitalized for more than seven days during your Covered Travel, we ll transport a friend or Family Member to stay with you. We ll arrange and pay for round-trip transportation in economy class on a common carrier AAA.com/Premier

30 Getting Your children home (return of dependents) If you re told you will be hospitalized for more than seven days during your Covered Travel, we ll arrange for and pay (less any refunds for unused tickets) to transport your children under the age of 23 who are traveling with you to one of the following: your Primary Residence; or a location of your choice in the United States. Transportation will be on a common carrier in the same class of service they were originally booked. What is Not Covered Benefits are not payable for travel which does not meet the definition of Covered Travel, and for any loss, Injury, Illness and/or expenses due to: 1. War (whether declared or undeclared), acts of war, military duty, or hostilities of any kind (for example invasion, rebellion, riots or insurrections); 2. Intentionally self-inflicted harm, including suicide; 3. Normal pregnancy or childbirth; 4. Mental or nervous health disorders; 5. Alcohol or substance abuse, or related illnesses; 6. The commission or attempted commission of an illegal act; 7. Participation in professional athletic events or motor competition (including training). Emergency Medical Transportation coverage is in excess over other insurance or indemnity covering the loss(es) under this program. HOW TO FILE A CLAIM Please gather the information below if you have a covered loss during your Covered Travel as it will be requested when you file a claim upon returning home. All claims must be reported to World Access within 60 days from the date of loss or as soon after that date as is reasonably possible. Once you report a claim, the Service Associate will set up a claim file for you and send you a claim form. You must send written proof of loss, including any required information necessary to support the claim, to World Access within 90 days from the date of loss, or as soon after that date as reasonably possible, and in no event, except in the absence of legal capacity, later than one year from the time proof is otherwise required. General Documentation: 1. Receipts and itemized bills for all expenses (such as itemized food and lodging receipts); 2. Evidence of accident/theft (i.e. original police report); 3. Copy of payment for automobile repairs; 4. Rental car receipts; 5. Common carrier receipts; 6. Copy of invoice from accredited professional transport company (Vehicle Return Benefit). Schedule of Coverage Benefits*... Limit Trip Interruption... $1,500 Vehicle Return... $500 Concierge... Included 24 Hour Global Travel Emergency Assistance... Included Emergency Medical Transportation... $25,000 *Benefits are per trip (973)

31 Definitions AAA Premier Member means AAA New Jersey Automobile Club AAA Premier Member, AAA Premier adult associate or AAA Premier dependent associate in good standing. Accident means an unexpected, unintended unforeseeable event causing Injury or property damage. Accommodations means temporary lodging in an establishment licensed to provide temporary lodging to paying guests. Covered Person means a AAA Premier Member whose Primary Residence is in the United States and his/her Immediate Family Members traveling in the same Vehicle during Covered Travel. Covered Travel means a planned leisure automobile trip in the Covered Person s Vehicle which has taken the Covered Person at least one hundred (100) driving miles from his or her Primary Residence when the incident occurs; which was intended to include at least one overnight stay within the United States or Canada; and which does not exceed, and was not planned to exceed, forty-five (45) consecutive days. Please note: 1) the Covered Person must be at least 100 driving miles from the AAA Premier Member s Primary Residence when the incident occurs in order to be eligible for the benefits; and 2) for Emergency Medical Transportation ONLY, coverage is available worldwide. Family Member means your spouse; parent; child(ren); including children who are or are in the process of becoming adopted; sibling; grandparent or grandchild(ren); step-parent; step-child; or step-sibling; in laws (parent, son, daughter, brother or sister); aunt; uncle; niece; or nephew. Illness means a sickness, infirmity or disease that causes a loss that begins during Covered Travel. Immediate Family Member means the AAA Premier Member s spouse and/or unmarried dependent children age 21 or under, including stepchildren and legally adopted children. A grandparent traveling with his or her grandchild who is an AAA Premier dependent associate is also considered an Immediate Family Member. Injury means bodily Injury caused by an Accident, directly and independently of all other causes and sustained during Covered Travel. Benefits for Injury will not be paid for any loss caused by sickness or other bodily diseases or infirmity. Physician means a person who is licensed and legally entitled to practice medicine and who is not a Covered Person or an Immediate Family Member of, nor related to, a Covered Person. Primary Residence means the AAA Premier Member s billing address which is recognized by AAA New Jersey Automobile Club, and which must be in the United States. Substitute Transportation means any form of common carrier transportation (i.e., licensed for the transportation of fare-paying passengers, with the exclusion of taxis and limousines) and/or a rental car of equal or lesser vehicle class to the Vehicle. Expensive or exotic automobiles are excluded under this definition. Vehicle means any two-axle motor vehicle designated for private use for travel on paved public roads in which the Covered Person is either driving or riding as a passenger. Moving vans are excluded. We, Us, or Our refers to Access America and World Access Service Corp., a company of Mondial Assistance. *Insurance coverage is underwritten by BCS Insurance Company under a Form No B. World Access Service Corp., a company of Mondial Assistance is the licensed producer and administrator for this plan AAA.com/Premier

32 Frequently Asked Questions How do I change my address/phone number/ ? Visit AAA.com and click on Join/Renew and then Renew. Follow the prompts to update your contact information. Note: You do not need to renew your membership in order to update your information in our Renew area. I lost my AAA card. How do I get a new one? Please call our Member Services department at (973) to request a replacement card. What happens if I move out of the area? Your AAA membership will travel with you! Just call us and provide your new address. We will transfer your membership data to the AAA Club nearest your new home. Your New Jersey Automobile Club membership will be valid until the expiration date, at which time you ll receive a new AAA membership from your new home Club. Can AAA save me money on car insurance? AAA membership may provide a discount for your auto insurance. Please call our Insurance staff at (888) to inquire. Do you have coupons for the AAA Car Care Center? Yes! Money-saving coupons are available online at AAA.com/CarCare. While you re online, you can schedule your auto repair or maintenance appointment and view our other services. How do I know if a store or website offers a AAA discount? Just ask. Many stores offer discounts to AAA members, but only a few display the AAA Show Your Card & Save logo. Check AAA.com/Discounts for the most up-to-date savings partners and locations. Can I call for roadside assistance any time? Yes, you can call for AAA Emergency Road Service 24 hours per day, 7 days per week within the U.S. or Canada by phoning (800) AAA-HELP or by using one of AAA s convenient mobile solutions (see page 20). As a member, you are entitled to four (4) free Emergency Road Service calls per membership year (see page 6 for details). Any additional services may be charged at a commercial rate. I tried to visit your website, but reached a different AAA Club site. To reach the correct AAA website for your home area, visit AAA.com/Stop and enter your residential zip code. Be sure the website shows the AAA New Jersey Automobile Club logo at the top before proceeding to the member-only areas. AAA.com 15 29