New Jersey Automobile Club

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1 New Jersey Automobile Club Membership Services (973) AAA.com/Membership AAA Emergency Road Service (800) AAA-HELP ( ) AAA.com/ERS AAA Car Care Center 135 Route 22 East & Fadem Road Springfield, NJ (973) AAA.com/CarCare Mon - Fri 7:30am-6pm Sat 7:30am-4pm AAA New Jersey Insurance Agency, Inc. (888) AAA.com/Insurance Mon - Fri 9am-5pm Sat & Evening by Appointment Branch Offices: 1 Hanover Road Florham Park, NJ (973) Mon, Tues, Thurs, Fri 9am-5pm Wed 9am-7pm Sat 9am-3pm 135 Route 22 East & Fadem Road Springfield, NJ (973) Mon, Wed, Fri 9am-5pm Tues, Thurs 9am-6pm Sat 9am-3pm Essex Green Shopping Center 495 Prospect Avenue West Orange, NJ (973) Mon, Tues, Wed, Fri 9am-5pm Thurs 9am-7pm Sat 9am-3pm AAA.com NJ6249-C 8/11

2 New Jersey Automobile Club Membership Handbook Membership Automotive Discounts Travel Insurance Financial Services Car Care AAA.com

3 Table of Contents Membership 1-5 Emergency Road Services 6-10 Show Your Card & Save 11 Insurance Products & Services 12 AAA Car Care Center Approved Auto Repair & 14 Approved Auto Body Travel Services Travel Store 17 Financial & Car Buying Services Safety & Educational Services 19 Web & Mobile Solutions 20 AAA Premier Membership and Covered Services Frequently Asked Questions 29 Please note the information in this handbook is current as of August 1, 2011 and subject to change. For updated information, visit AAA.com/Benefits

4 VALID THROUGH MEMBERSHIP /31/2012 Plus RV MEMBER NAME Welcome to the Club! Your AAA membership not only provides peace-of-mind in the event of a vehicle breakdown, but also serves as your special passport to valuable benefits, services and discounts. Read on to find out why over 52 million members rely on AAA s nationwide services. Membership MEMBER SINCE CLUB CODE MEMBERSHIP NUMBER EMERGENCY ROAD SERVICES 800-AAA-HELP ( ) AAA C AAA Fl AAA/He AAA Dis JOHN SMITH AAA New Jersey Automobile Club serves AAA members residing or working in Essex, Morris & Union Counties. Services are also available to you at every AAA club and branch office throughout the United States and at club offices of the Canadian Automobile Association and affiliated auto club offices in numerous other foreign countries. Club services, benefits and membership dues are subject to change. Members will be advised of any changes in the Club s official publication, AAA Traveler. Service is provided only to those individuals with memberships issued in their names. AAA memberships are not transferable. AAA membership protects individuals, not vehicles. Your Membership Card Your membership card is your AAA identification. Carry it with you at all times. It must be in your possession to obtain AAA services, benefits, and discounts provided with your membership. When requesting Emergency Road Services, it is important to have your current membership card and valid photo I.D. available. You will receive a new membership card each year with your membership renewal invoice. Cards are activated upon receipt of payment. We Respect Your Privacy Your membership entitles you to many discounts and opportunities with AAA and our preferred suppliers. From time to time you may receive information about AAA-related products, services, and member discounts. If you do not wish to receive information regarding these member-only benefits, please mail your name, address, and membership number to: AAA New Jersey Automobile Club, Attn: Privacy Coordinator, 1 Hanover Road, Florham Park, NJ Allow 12 weeks for the suppression to take effect. Please note you will continue to receive annual membership renewal statements and our publication, AAA Traveler. AAA Traveler Our Club s bi-monthly membership publication, AAA Traveler, is your source for automotive, travel, insurance and financial services information. AAA Traveler also provides updates on AAA s local and national legislative, consumer and safety initiatives, and your member benefits. AAA.com/Membership 11 1 Member Signature

5 Primary & Associate Membership The first member in a household is called a Primary Member. Associate Membership is available to all other persons living in the same residence as the Primary Member. Each Associate Member receives a separate membership card and is entitled to all benefits and services at a reduced rate. Associate Members must select the same coverage (Basic, Plus or Premier) as the Primary Member. Dues Upon joining the Club your membership extends for a period of at least twelve months, from the date your dues payment is received through the last date of the month which occurs 12 months later. AAA Plus & AAA Premier benefits become active following a 7-day waiting period. Prior to the expiration date of your membership you will receive an invoice for dues for the subsequent twelvemonth period. Renewal membership dues are due prior to the membership expiration date. You are, however, granted a forty-five (45) day grace period during which you are entitled to all of the benefits of membership. Dues payment made during that grace period renews your membership and keeps it in continuous effect for twelve months from the original membership expiration date. Continuous membership results in certain benefits such as eligibility for AAA Plus and AAA Premier membership benefits. Should you fail to renew your AAA membership, any roadside assistance benefits you obtained during the grace period will be billed to you. After the conclusion of the grace period, you will not be able to renew your membership. You may, of course, reapply for membership, and, if accepted, you will be charged a reenrollment fee and be treated as a new member. Your new membership will start from the date your payment 14 2 AAA.com/Membership

6 is received for a period of twelve months, ending the last date of the month which occurs 12 months later. You will be subject to a 7-day waiting period for AAA Plus or AAA Premier benefits. Members may request a full refund of membership dues within 30 days of joining AAA, if they have not used Emergency Road Service. Cancellations requested more than 30 days after joining AAA are not eligible for refund. AAA New Jersey Automobile Club reserves the right to cancel any membership for abuse of its services, at any time. Types of Membership Just as your license allows you to drive any car, your AAA membership card covers you even when you are not in your own vehicle. You should carry it with you at all times. All AAA members are entitled to AAA Basic benefits immediately upon joining AAA. AAA Basic benefits include certain Emergency Road Services, discounts on retail purchases and insurance and travel benefits, and much more. Read through this Membership Handbook for details. AAA Plus AAA Plus membership increases your level of protection with enhanced Emergency Road Services. Look for AAA Plus throughout this handbook. AAA Plus benefits are available seven days after receipt of payment. AAA Premier AAA Premier members have access to AAA s most comprehensive package of travel and roadside assistance benefits. AAA Premier membership status entitles you to more personalized services, special discounts, and expanded Emergency Road Service. Look for AAA Premier throughout this handbook and review the dedicated AAA Premier pages for details. AAA Premier benefits are available seven days after receipt of payment. For more details on AAA Premier membership benefits, please see pages Student Membership New Jersey Automobile Club offers reduced rate AAA Basic or AAA Plus memberships to persons age living or working in Morris, Essex, or Union Counties. Student members are Primary members and may not carry Associate members. Student members will be billed at full AAA Basic or AAA Plus dues on or following their 24th birthday. For details, visit AAA.com/Student. Gift Membership You can purchase AAA membership for friends and loved ones at any time. Visit AAA.com/Gift to get started. (973)

7 MEMBER SINCE MEMBER NAME CLUB CODE VALID THROUGH MEMBERSHIP NUMBER MEMBERSHIP Member Signat Choose The Right AAA Membership Plan For You AAA Basic EMERGENCY ROAD SERVICES 800-AAA-HELP ( ) AAA C AAA F AAA/H AAA D /31/2012 Basic JOHN SMITH Vehicle Coverage Four (4) Emergency Road Service calls per member per membership year Four-wheel automobiles and standard pickup trucks Free Towing To the destination of your choice Up to 3 miles Emergency Fuel Delivery Sufficient fuel will be delivered, or you will be towed to the nearest fueling facility to purchase fuel Lockout Services Payment for a locksmith will be allowed if service vehicle operator cannot perform required service Home Lockout Gain entry to primary home with proof of residence Member pays prevailing pump prices for fuel Up to $50 for parts and labor Not Available Extrication/Winching Service If a car is stuck in a ditch, mud or snow, it will be freed if it can be safely reached from a normally traveled road or established thoroughfare. Once the vehicle is back on the road, normal AAA towing privileges apply. Trip Interruption Coverage includes meals, lodging and/or substitute transportation Replacement Car Rental In conjunction with a tow Provides one service vehicle and one driver Up to $200* vehicle disabled due to collision Not Available Availability Basic benefits are available immediately upon payment of membership dues to members of all service levels Available immediately upon payment * Benefits provided by AAA New Jersey Automobile Club Insurance coverage is underwritten by BCS Insurance Company and administered by World Access Service Corp. AAA Premier RV applies to RVs meeting the definition of vehicle as it appears in the Travel Insurance and Assistance Services section 14 4 AAA.com/Membership

8 MEMBER SINCE MEMBER NAME CLUB CODE VALID THROUGH MEMBERSHIP NUMBER MEMBERSHIP MEMBER SINCE CLUB CODE VALID THROUGH MEMBERSHIP NUMBER MEMBERSHIP MEMBER NAME Member Signature Service is for the named member only AAA membership is non-transferable NJ4008-C MEMBER SINCE MEMBER NAME CLUB CODE VALID THROUGH MEMBERSHIP NUMBER EMERGENCY ROAD SERVICES 800-AAA-HELP ( ) MEMBERSHIP MEMBER SINCE CLUB CODE VALID THROUGH MEMBERSHIP NUMBER MEMBER NAME Member Signature Service is for the named member only AAA membership is non-transferable AAA Car Care Center & AAA Spring AAA Florham Park EMERGENCY ROAD AAA/Hertz SERVICESCar Rentals: AAA-HELP ( ) AAA Discounts & Lodging Reservatio MEMBERSHIP NJ4009-C MEMBER SERVICE Member Signature Service is for the named member only M AAA Plus AAA Premier AAA Plus RV/ AAA Premier RV /31/2012 Plus JOHN SMITH EMERGENCY ROAD SERVICES 800-AAA-HELP ( ) MEMBER SERVICES EMERGENCY ROAD SERVICES 800-AAA-HELP ( ) AAA Car Care Center & AAA Springfield AAA Florham Park AAA West Orange AAA/Hertz Car Rentals: CDP #00074 AAA Discounts & Lodging Reservations This is not insurance RxBIN: RxPCN: AAA RxGRP: AAA074 ID: Add 01 to 9 digit member number 2010 CVS 12/31/2012 Caremark Help Desk: Premier JOHN SMITH AAA.com AAA PREMIER SERVICES AAA Car Care Center & AAA Springfield AAA Florham 074 Park AAA West Orange AAA/Hertz Car Rentals: CDP #00074 AAA Discounts & Lodging Reservations /31/2012 Plus RV This is not insurance. RxBIN: RxPCN: AAA JOHN SMITH RxGRP: AAA074 ID: Add 01 to 9 digit member number CVS Caremark Help Desk: /31/2012 Premier RV JOHN SMITH AAA.com This is not insu RxBIN: RxGRP: AAA07 CVS Caremark H AAA Four-wheel automobiles and standard pickup trucks Four-wheel automobiles and standard pickup trucks Extends coverage to motor homes; camping or travel trailers; pickup trucks with campers; motorcycles and boat, snowmobile or motorcycle trailers Up to 100 miles Up to 100 miles, with one tow up to 200 miles permitted per household per membership year Same as AAA Plus or AAA Premier Fuel and delivery are free Fuel and delivery are free Same as AAA Plus or AAA Premier Up to $100 for parts and labor Up to $100 for parts and labor Same as AAA Plus or AAA Premier Not Available Up to $100 for parts and labor Same as AAA Plus or AAA Premier A second service vehicle and a second driver, if necessary, will be provided at no extra charge A second service vehicle and a second driver, if necessary, will be provided at no extra charge Same as AAA Plus or AAA Premier Up to $700* vehicle disabled due to collision Up to $1,500 trip delayed for covered reasons Same as AAA Plus* or AAA Premier Not Available One complimentary day, up to full-size vehicle Same as AAA Plus or AAA Premier Plus benefits are available 7 days after receipt of payment Premier benefits are available 7 days after receipt of payment RV benefits are available 7 days after receipt of payment (973)

9 Emergency Road Services Emergency Road Service (ERS) is an emergency service to be used if your vehicle breaks down unexpectedly, has a flat tire, runs out of fuel, or otherwise malfunctions without warning. It is not a substitute for proper vehicle maintenance. ERS is provided by official AAA-affiliated service facilities who are paid by the Club. Members are entitled to four free Emergency Road Service calls during a membership year. Any member exceeding the maximum number of road service calls, or found to be utilizing AAA Emergency Road Service for convenience rather than emergency needs, may be required to pay a commercial rate for the service. Mechanical First Aid Minor adjustments that will allow your vehicle to proceed safely and that can be completed within a reasonable amount of time at the scene of the breakdown during one service call. If the service technician determines that your vehicle cannot be placed in safe driving condition, towing service will be provided as outlined under the Towing Services section. Battery Boost or Replacement A battery boost will be provided in an attempt to start your vehicle. Our technicians will test your electrical system and replace your battery on the spot if needed. AAA batteries come with a 3-year, free-replacement warranty and 3-year prorated warranty. AAA members receive a $25 discount off retail price. You can get a battery quote in advance online at AAA.com/BatteryService. Flat Tire The AAA service technician will remove a flat tire from your vehicle and replace it with your inflated spare. Any tire repairs or extra trips will be at your own expense AAA.com/ERS

10 Fuel Delivery A supply of fuel, enabling you to reach the nearest service station, will be delivered to your disabled vehicle. You ll be charged the current pump price for the fuel (no charge for AAA Plus or AAA Premier members). If fuel delivery is not available, your vehicle will be towed to the nearest service facility where you may purchase fuel. Lockout Service If your keys are locked in your vehicle, the AAA-affiliated service facility will attempt to gain entry. If your keys are lost, broken, or the service facility cannot gain entry, locksmith service up to $50 ($100 for AAA Plus or AAA Premier members) or reimbursement for commercial locksmith service up to $50 will be provided. Extrication/Winching Your vehicle will be extricated/winched up to 10 feet when it can be safely reached from a normally traveled, established thoroughfare. One technician and one service vehicle (two technicians and two service vehicles are available with AAA Plus or AAA Premier) will be furnished at AAA s expense. If special equipment, additional manpower or vehicles are required, the associated costs may be at your expense. Due to the nature of the service being provided, members may be asked to sign a damage waiver. Towing Services When your vehicle cannot be started or safely driven it will be towed to the ERS facility rendering service or up to three miles (up to 100 miles for AAA Plus or AAA Premier members) from the point of disablement to a destination of your choice, at no charge. AAA Premier members may use one of their eligible service calls to receive one tow of up to 200 miles per household each year. Should you choose to have your vehicle towed beyond the allocated mileage to another destination, a per-mile charge will apply, payable to the driver at time of service. AAA permits one towing service per vehicle disablement. On certain toll roads, such as the Garden State Parkway and the New Jersey Turnpike, regulations restrict access for road service and/or towing to service facilities under contract with the local toll road authority. Eligible Vehicles AAA will provide emergency road service for the following types of vehicles: Properly insured and registered 4-wheel motor-driven vehicles of the passenger, pleasure or recreational type (with the exception of taxis and limousines) if service can be safely delivered by automobile servicing equipment. Rented passenger vehicles (except lockout service). Qualified commercially-plated vehicles. Dual-wheel unloaded pickup trucks (with the exception of cube, dump, and utility body types) if services can be safely delivered by automobile servicing equipment. (973)

11 AAA Plus RV and AAA Premier RV extend coverage to include RV s, motorcycles, pickup trucks with campers, travel trailers and dual-wheel campers and motor homes (except tire service, extrication, and towing). Towing of light duty trailers (except for fifth wheel trailers) at your expense if your vehicle requires towing, members may be required to pay for towing the trailer. Note: The following types of service requests aren t covered by your membership: services for unregistered/uninsured vehicles; towing from a place of repair or to a salvage yard; police ordered towing due to a traffic violation, abandonment, or infraction of a local ordinance; convenience tow (transporting a working vehicle); vehicles not on or adjacent to a paved roadway or surface; vehicles in an unplowed, hazardous, or restricted driveway, parking lot or roadway; and extrication or towing of a vehicle that may cause damage to the service facility s equipment. Who is Eligible for Service You must be a member of AAA at the time the vehicle becomes disabled. You must present a valid AAA membership card, photo I.D., vehicle registration, and insurance card to receive service. Members must be with the disabled vehicle and, if towed, must accompany the vehicle to the tow destination. When feasible, the Club will accommodate members in extenuating circumstances. Remember, AAA membership covers the member, not the vehicle. If non-members are driving a member s vehicle, they can be offered service at a commercial rate. Service is not available to non-members when driving a member s car. Road/Weather Conditions During periods of extreme weather or poor road conditions, AAA reserves the right to delay towing or limit towing to the nearest AAA affiliated service facility, or other place of safety. If the vehicle is already in a safe place, AAA reserves the right to dispatch service on a priority system based upon potential danger. Obtaining Alternate Services If you have to obtain your own service facility, you are eligible for reimbursement based on the amount the Club would have paid to provide the service. If you receive service by police order following a vehicle disablement on any road where regulations restrict access for road service or towing to service facilities under contract with the highway authority, reimbursement will be provided for towing to the nearest exit, up to three miles from the point of disablement, or back to the facility that responds to your call. If AAA is not able to provide Emergency Road Service, Basic members are entitled to a refund according to the Basic membership reimbursement schedule for any service that AAA would have provided. The maximum amount allowed on Basic ERS reimbursements is $ When AAA service is unavailable for AAA Plus or AAA Premier members, AAA will provide reimbursement of prevailing commercial rates for up to 100 miles of towing AAA.com/ERS

12 To obtain a reimbursement, submit original itemized receipt, a brief explanation of why AAA service was not used, and your membership number within 60 days of the incident to: Emergency Road Service, AAA New Jersey Automobile Club, 1 Hanover Road, P.O. Box 698, Florham Park, NJ Liability Official AAA service facilities have been selected for their ability to provide reliable Emergency Road Service. The Club acts as an agent for members and is not responsible for any damage, injury or loss to member s property or person resulting from such service. AAA-affiliated service facilities are required to carry insurance. Any alleged liability or property claim must be presented to the AAA-affiliated service facility involved within 24 hours and prior to any repairs. How Do You Obtain Emergency Road Service? If the vehicle you re in is disabled anywhere in the U.S. or Canada, call (800) AAA-HELP or visit AAA.com/ERS. You can also obtain ERS on your handheld device using the AAA Roadside app or AAA.mobi. Please be advised that calling our offices will only delay your request. When you call for Emergency Road Service, please be prepared to provide the following information: Club code number 074 Membership number Name Your exact location Year, make, model and color of your vehicle License plate number Telephone number where you can be reached. Telephone calls are recorded and monitored. After contacting us, remain with or in sight of your vehicle until help arrives. If you re able to start your vehicle before help arrives, please call AAA to cancel your request. The next member waiting for service will appreciate your consideration. Trip Interruption Protection AAA Basic & AAA Plus If you re involved in an accident disabling a car (driven by you) for 24 hours or more, and the accident occurs 100 miles or more from your home, you re entitled to reimbursement not exceeding $200 ($700 for AAA Plus) for up to three days of meals, lodging, car rental, and commercial transportation expenses incurred as a result of the delay. You must: (1) report the accident to police, (2) obtain itemized, paid receipts of your expenses incurred within 72 hours of the accident and (3) submit to the Club (within 60 days) a copy of the police report, a repair bill, and the original itemized receipts. For reimbursement, send your information to: Emergency Road Service, AAA New Jersey Automobile Club, 1 Hanover Road, P.O. Box 698, Florham Park, NJ (973)

13 AAA Premier* If your trip is delayed due to an accident, mechanical breakdown, car theft or other covered reason you can be reimbursed up to $1500 for covered out of pocket expenses including meals and accommodations and/or substitute transportation to continue your trip. See page 24 for details. * Insurance coverage is underwritten by BCS Insurance Company. Emergency Check Acceptance If you need emergency automobile services not covered by your AAA membership, or if you need emergency repairs to your car, AAA Emergency Road Service facilities throughout the United States will accept your personal check up to $250. Emergency Check Cashing AAA Clubs throughout the United States will help you in an emergency by cashing your personal check up to $100 when presented with your valid AAA membership card and other specified identification. Automobile Theft Reward AAA will pay a $500 ($2,000 for AAA Plus or AAA Premier members) reward for information leading to the arrest and conviction of anyone stealing a car owned by you. All information must be reported to the police and entered on an official police report. This is not payable to the owner, or family members of the owner, of the stolen car or members of any law enforcement agency AAA.com/ERS

14 Show Your Card & Save The Show Your Card & Save program gives AAA members access to exclusive member-only discounts in stores, online, at hotels, in AAA offices, and so much more! Members are automatically entitled to discounts and special offers from international, national and local partners, just by presenting their AAA membership cards at checkout. Visit AAA.com/Discounts to find over 164,000 locations worldwide. On the road? Find the nearest deals by downloading the AAA Discounts app from AAA.com/Mobile. For Your Health Save an average of 24% on your prescriptions at local pharmacies with AAA Prescription Savings (visit AAA. com/prescriptions for details). You ll also get discounts off eyewear and contact lenses, hearing aids, and gym memberships. In Stores Visit your favorite retail stores and save! With AAA, you can buy clothing, accessories, shoes, and more for less. At the store, look for the AAA Show Your Card & Save logo. Visit AAA.com/SearchForDiscounts to find a participating retailer near you. Online A world of savings is available on AAA.com. Use our exclusive links to partner sites for discounts on books, computers, jewelry, gifts, gourmet foods, flowers, luggage, handbags, home décor, toys, and more. Start every online shopping experience at AAA.com/SpecialOffers to get a great deal. At Home With a discounted subscription to Consumer Reports, you can find the best-rated appliances and home products. Then, use your AAA card to save on television service, satellite radio, storage facilities, computer services, automotive accessories & parts, vehicle repair services, GPS systems and even pet care. Around the Globe AAA members receive the best discounts for hotel, motel, and campground reservations, as well as cruise and vacation savings (see page 15 for details). Get there for less with savings from Hertz car rentals and Amtrak rail tickets. In addition, you ll enjoy discounts for sightseeing excursions, theme parks, and entertainment. AAA.com/Discounts 15 11

15 Insurance Products & Services The AAA New Jersey Insurance Agency works hard to provide the service and benefits that you want most. As an independent agency, we offer a full line of insurance for AAA members, with discounts and credits that can help you reduce your premiums. AAA members can receive a free annual review of their insurance policies with a licensed agent. Our agents will help you find appropriate coverage at the best available rate. Call (888) or visit AAA.com/Insurance to obtain a free, no-obligation quote or to schedule a policy review. Trust the AAA New Jersey Insurance Agency to protect all your important investments: Personal Automobile Antique Auto Flood Homeowner: Home, Condo, Apartment, Beachfront/Vacation Umbrella Watercraft Recreational Vehicles, Motor Homes Annuities Life Insurance Attractive Term Insurance Mortgage Insurance Universal Life Permanent Life Health & Medical Long Term Care Long Term Disability Individual Health U.S. citizen traveling abroad Business Insurance Building Business Property Liability Worker s Compensation Commercial Auto Professional Bonds: Court/Probate, Contractor Bonds Crime Employee Dishonesty Director and Officers Liability Garage Insurance Transit Coverage Group Life Group Health & Dental Group Long Term Disability AAA.com/Insurance

16 AAA Car Care Center Conveniently located at Route 22 East & Fadem Road in Springfield, the AAA Car Care Center is a full-service auto maintenance and repair shop operated by AAA New Jersey Automobile Club. Services provided include: Oil Changes; Tires; Brakes; Tune-ups Manufacturers Service Intervals; Warranty Programs Computer Diagnostics; Computerized Wheel Alignment Heating & Air Conditioning and Cooling System Service & Repair Electrical & Charging System Diagnostic and Repair Battery Service Used Car Certification (including a CARFAX report) Special Benefits Exclusively for AAA Members: 10% discount on all billable labor $25 off any automotive battery and free installation for most vehicles FREE vehicle maintenance inspection upon request with any paid service FREE battery inspection 24-month/24,000-mile warranty on parts and labor nationwide (certain restrictions may apply; please ask for details) Additional Benefits and Services: All makes and models repaired and serviced Free shuttle service within a 5-mile radius Extended hours for convenient drop-off and pick-up of vehicles Hertz Local Edition car rental service on-site Online appointment scheduling at AAA.com/CarCare AAA.com/CarCare 15 13

17 Car Care Blog Read expert advice and have your automotive questions answered at the AAA New Jersey Car Care blog. Visit AAA.com/CarCareTips to learn about the parts and services needed to keep your vehicle running, or Ask The Tech for specific concerns. On Your Way to 200K Package Enjoy one year of pre-paid routine maintenance for your vehicle. Services include oil changes, tire rotation, air filter, wiper blades and much more. Visit AAA.com/CarCare for details. AAA Repair Assurance Plan Mechanical breakdown protection covers 100 percent of all covered components, parts and labor charges, less the deductible on unexpected vehicle repairs. For pricing and information, please call (973) Approved Auto Repair & Approved Auto Body AAA s Approved Auto Repair and Approved Auto Body facilities maintain AAA s performance standards while providing reliable service. AAA requires facilities to employ technicians certified by the National Institute for Automotive Service Excellence, maintain state-of-theart equipment to complete a broad range of repairs, and adhere to customer service satisfaction criteria. AAA members are entitled to: Free maintenance inspection: When your vehicle is serviced, you may request a free safety inspection. This report will alert you to the conditions of items frequently contributing to roadside breakdowns. Written estimate of the cost of work to be performed on your vehicle: The actual cost of work will not exceed the written estimate by 10 percent without your authorization. Nationwide warranty of 12 months or 12,000 miles. Replaced parts returned to you upon request. Dispute resolution: AAA will investigate any dispute between a member and the repair provider. Repair providers agree to accept AAA s decision on the issue; members are not bound by AAA s decision. Find locations in AAA Traveler or online at AAA.com/Repair. 14 AAA.com/Auto

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