ECaTS Emergency Call Tracking System

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Buddy Higgins
8 years ago
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1 ECaTS Emergency Call Tracking System Neal Johnsen Product Manager DIRECT TECHNOLOGY, INC

2 Agenda System Overview Standard Reports Management Reports Ad-hoc Reports Data Reliability New Technology Managed Services Product Demo Q & A

ECaTS 9-1-1 System Product Definition: The ECaTS 9-1-1 Reporting System is a secure Internet-based MIS application that reports on all PSAPs in an entire county, jurisdiction or State Intuitive one

3 ECaTS System Product Definition: The ECaTS Reporting System is a secure Internet-based MIS application that reports on all PSAPs in an entire county, jurisdiction or State Intuitive one click reporting Call and Trunk statistics information CDR and ALI information Local call taker statistics Hassle-free & Low-maintenance No servers or expensive equipment at PSAP Easy to use with just an Internet browser CPE Agnostic

4 System Overview Completely Re-designed Reporting Solution One system to collect, manage and report Unified Reporting and Managed Services Pre-configured Reports Management Reports Scheduled Reports Ad-hoc Reports 24x7 Monitoring PSAP Buffer Device

5 Standard Pre-configured Reports Call Summary Report Calls Per Hour Report Top 20 Busiest Hours Report Average Call Duration Report Calls by Circuit Report Circuit Utilization Report PSAP Speed of Answer Class of Service Report

6 Graphical Support User definable graphical support Pie, Bar, Line, etc.

7 State/Co Management Reports Scheduled Analyst Monthly Queue: Trunk Group Utilization Speed of Answer Exception Daily Outage Monthly Outage Redirected Wireless 10-Digit Emergency

8 Business Drivers For Statewide or county implementations Statewide or Countywide data trending and analysis Consolidation Projects Growth/Equipment and Trunk Management Funding For the PSAPs Inexpensive and low-maintenance report generation Flexibility in development of unusual reports and data analysis

9 How does it work? Caller PSAP Call Taker Universal Data Collectors CPE Back office Equipment Remote Data Distribution Module Internet

Internet Universal Data Collectors hold unprocessed CDR Our original universal translator identifies

10 How does it work? Universal Data Collectors Universal Translator Write into SQL Server Matrix Load Balanced SQL Matrix Internet Universal Data Collectors hold unprocessed CDR Our original universal translator identifies source and translates to database format Information is stored into high-speed redundant and load-balanced SQL matrix PSAP and State users with approved Ids may view reports over ANY Internet computer

Direct Technology ECaTS Teams Project Rhythms (including State) SLA Compliance Resource Management Escalation and interfaces to vendors, State, Exec.

(Support) 24x7 Network and Data Center Monitoring and Escalation Data Center Management Hardware replacement Appliance Management Connectivity Issues and Corrections 2 nd Level Escalation of Support

11 Direct Technology ECaTS Teams Project Rhythms (including State) SLA Compliance Resource Management Escalation and interfaces to vendors, State, Exec. Team Software Development, QA, R&D, Network Engineering, Training and Support (Help Desk) Product Delivery and evolution Product/Project Management (Planning) Network Architecture Managed Services (Support) 24x7 Network and Data Center Monitoring and Escalation Data Center Management Hardware replacement Appliance Management Connectivity Issues and Corrections 2 nd Level Escalation of Support Issues Backup and Disaster Recovery Security and Intrusion Detection Services Support New Parser Development/Retrofit Support New Enhancements Reports Web Site Management/Changes Enhancements Other Requests as required Backed by QA/Change Control/DBA/etc. as required Software Development Group (Product Support) Field Engineering Group (Field Support) Deployment and installation of RDDM (Black Box) with CPE support vendor RDDM Support Replacement Services Reconnection Services New CPE assistance Services RDDM Inventory Management

Local Buffering Device Most crucial architectural difference Non-moveable parts Data Capture, Compression and delivery over dial-up Error Detection and

12 Local Buffering Device Most crucial architectural difference Non-moveable parts Data Capture, Compression and delivery over dial-up Error Detection and Notification Cable unplugged? Change in stream speed? Internal diagnostic report Modem error report 24 hour replacement strategy with standby inventory

13 Back-end Stream Validation Additional validations Heart beat Historical Trending Changes in parsing positions Vendor Relationships Work with CPE providers Proactive notification of upcoming maintenance or CPE replacements

14 ECaTS LIVE Demo

Emergency Call Tracking System

Emergency Call Tracking System A PRODUCT OF DIRECT TECHNOLOGY, INC. Overview What is ECaTS? Standard Reports Management Reports Key Business Drivers How to increase efficiency? How to increase effectiveness?