HIGH SPEED DATA COMMUNICATIONS, VOICE COMMUNICATIONS, AND VOICE EQUIPMENT

Transcription

1 Greater Peoria Mass Transit District INFORMATION TECHNOLOGY DEPARTMENT REQUEST FOR PROPOSAL HIGH SPEED DATA COMMUNICATIONS, VOICE COMMUNICATIONS, AND VOICE EQUIPMENT

2 Overview and Introduction The Greater Peoria Mass Transit District (GPMTD) is requesting proposals for the upgrade/replacement of its existing data communications, voice communications and voice equipment for all locations. This is not an all or nothing award although GPMTD would prefer to have one solution provider for all services, however this is not a requirement. At Pre Proposal Meeting CityLink is encouraging Demostration units be presented. Today CityLink operates a network between three locations utilizing point to point T-1 services and obtains Internet service from two different providers. Voice services are provided via POTS lines and one PRI located at the corporate office. Many of the existing location level Internet connections do not have Service Level Agreements, are not governed by contracts, and/or the carriers representing the connections do not provide 24/7 management or support. At the present time CityLink is evaluating the following upgrade path for the existing network: There are three sections included in this RFP. Proposers may respond to one or all of these sections. Indicate below which sections you are proposing for by completing the associated pricing page attachments. If not proposing on one section, leave the pricing sheets blank, or indicate NO Proposal : 1: Voice Lines 2: Fast Ethernet Fiber 3: Hosted Voip 4: Cellular Service Proposal Number 1 Voice Lines 50 phones 1) Replace the existing point to point connections with a managed MPLS solution including Customer Premise Equipment (CPE). This upgrade path would provide CityLink with a single contact for support, SLA, contract, billing, and pricing. 2) Replace the multi-carrier Internet connections with one Internet connection at the corporate office. The carrier would provide both

3 equipment and management services for the infrastructure using a technology such as VPN or DMVPN, or would supply a network based management service such as MPLS or frame relay. The carrier would be responsible for management and maintenance of not only the network connections at each location, but also the network connections between the locations and datacenters, and the Internet. Proposers are encouraged to present any information about additional features or services that they believe makes their products and/or services the best choice for CityLink. Proposed solution services shall include, but are not limited to, the following: Caller ID Distinctive Ringing (Administrative Offices) Call forwarding for both extensions and main numbers Call forwarding (internal and Off Premise) Call Pickup Call Transfer Do not Disturb Conferencing Outbound Message Notification (Voic ) Announcements on Hold(Customizable for MCS to announce events, etc. to callers while they are on hold Call blocking for Private Numbers ( This is needed to combat any threats made to a location by a calling party with a private number) Voice call recording and monitoring, phone call logging Voice Mail with up to 1,000 Mailboxes & 100 hours of storage time Automated Attendant Programmable Call Routing (to pages, cell phones, etc.) Call Accounting/Information Management Integrated with Software for Network/Workstation Monitoring & Reports (incoming calls lost calls duration of calls service level %) Expansion Capability Battery Backup E911 Compliant D.I.D. (Direct Inward Dial) D.O.D. for E911 Issues Interactive Voice Response Cordless Upgradability w/extension answering capability LCD Displays on all phones with speed dial buttons Sequential hunting Automatic Callback of Extensions as well as outside calls

4 Call Queuing Camp on Call Waiting All features and functionality s of a digital phone system Automated Attendant Programmable Call Routing (to pages, cell phones, etc.) Call Accounting/Information Management Integrated with Software for Network/Workstation Monitoring & Reports (incoming calls lost calls duration of calls service level % Breakdown of all calls per phone per hour, ) Interfacing with Digital Network Expansion Capability Battery Backup Speakers Integrated for Garage Areas (Paging System) Speaker Needs: (for paging system) The existing speakers we have in place were installed in The existing speakers function currently, and our hope is to add to them. Our PA system running from the dispatch area also shares some of them in the garage area. We would need that feature to remain functional. The old part of garage currently consists of 4 areas. The hoist area has 1 speaker now, The new garage consists of 3 areas. The storage area has 10 duals, no additional speakers needed. The pits area has 3 duals with no additional needed. The parts area has 1 single, we want to add 1 single. Outside the Administration building near the visitor parking lot we have an existing speaker, no additions needed. Outside the storage garage there is an existing speaker, no additions needed. Services Required Onsite Training Setup & Configuration & Programming of System Tone Tag Testing of existing lines Reliable maintenance and Service Referrals Requested for verification Help line for calling after training is complete Supply all equipment, installation and maintenance of new system according to specifications Services should include but not be limited to: Available help desk 24 hours a day At least one whole day of on-site training, tone-tag-testing of existing lines, complete installation, setup, configuration, programming according to our needs per each department. Current Lines and Pots totals. T1 line to State of IL for Internet Service (ICN Network) 2105 SW Jefferson to 211 SW Adams (held by ICN for backup internet, T1 line, hosting some DNS ) Analog Circuit from 2105 SW Jefferson to Kingman Ave & Prospect Ave( Alarm Circuit) Analog Circuits From 2105 NE Jefferson to 813 E Toledo, 4017 Prospect Rd and to 407 SW Adams ( Alarm Circuit)

5 T1 line from 2105 Ne Jefferson to 407 SW Jefferson ( data line, phone line from Admin to Transit Center ) PRI Line 14 POTS lines Main Location 4 POTS Line Down Town Location The Fax lines are as follows 3 in Admin bldg (2105 N.E. Jefferson) 4 fax lines in Maintenance Bldg. This includes 1 modem for fuel tank monitoring. (2105 N.E. Jefferson) 1 Fax Line in TC (407 S. W Adams) 1 analog line in TC ( 407 S. W. Adams) for Complaint Line. Our current PRI is utilized mainly for the DID lines. Alarm circuits 1212 Jefferson 813 E Toledo 4017 Prospect Rd 407 SW Adams 2105 Jefferson Alarm circuit 2105 Jefferson to Kingman Ave & Prospect Rd Point to point 2105 Jefferson to 407 Jefferson Point to point 211 Adams to 2105 Jefferson POTS Account including Line , 0747, 0753 POTS Account including Line 4053, 4046, 3714, 8373, 8359, 8359, 8357, 8015, 6145, 5725, 2423, 2421,2420 Number of Phones Location currently used Administration Bldg Director of Marketing 1 Assistant to Marketing 1 Director of Paratransit/Admin Assist 1 Administrative Assist / Paratransit 1 Administrative Assistant 1 Board Room 1 Used for conference calls Human Resources 1 General Manager 1 Director of IT 1 Director of Accounting 1 Finance 3 Director of Planning 1 Planning/Scheduling 3 Break Room in Admin 1 Conference Room in Admin Bldg 1 Large meeting room in Administration 1 Analog Lines 1 Maintenance Building Hoist Area Emergency Phone 1 Shop break room 1 Maintenance emergency phone 1

6 Parts Office 1 General Foreman 1 Foreman Office 1 Outside Foreman Office 1 Driver break room 1 Dispatcher 2 Director of Safety 1 Safety Admin Assistance 1 Assistant to GM 1 Director of Maintenance 1 Analog Lines 4 Maintenance Admin Assist 1 Transit Center Ticket Office 3 Drivers Room 1 Police Officer Room 2 AGM of Building and Maintenance 1 Analog Lines 3 Complaint Phone ( analong Line) Total 50 Phones Proposal Number 2 Fast Ethernet WAN (Gigabit and T1) Fiber The District intends to contract with a qualified vendor for continuation of highspeed (gigabit Ethernet) IP Wide Area Network (WAN) and T1 Lines to support internet access for all facilities that are within the GPMTD (CityLink) network. Proposed Fiber network architecture (termination Points) must match the existing WAN that is based on our current site setup (ADMIN, Maintenance building, Transit Center). This is a significant investment and will need to be adhering to our network design. The proposer shall furnish all labor, materials, software, hardware and other equipment necessary to make the network operational. Proposer shall also provide a detailed plan for implementation, cutover and project management. The proposal must offer the District a suitable transition path from the current environment into the new environment and the proposer will be required to install, test, cutover, train on and warrant all aspects of the proposed solution. The network must be highly reliable and scalable. Network capabilities including throughput, reliability, physical redundancy and backup power systems will be

7 considered. All fiber WAN terminations (Demarcs) shall be to existing MMF (Fiber) ports on District owned HP Procurve Lan Switches. Successful proposer shall submit a Statement of Work that shall include: I. District Requirements II. Physical diagrams for al proposed network installations III. Detailed project plans IV. Secure District approval before beginning any work or ordering any equipment V. Order, install, configure and test equipment, software and circuits VI. Assist with cutover of each location to the new WAN VII. Provide full documentation of all installed circuits and equipment VIII. Turn over all documentation of the District at completion IX. Provide training to District personnel who will be managing this project X. See Sample System Implementation Process page Proposer s response shall detail at least the following: See Operations Service Levels I. Definition of Major Outage and escalation procedures II. Guaranteed response times for repair III. Call escalation list with names and numbers according to severity Proposer s response shall explain in detail and provide examples of invoices, billing options, the availability of online bills and any other pertinent data. Proposer shall show all total cost for both recurring and non-recurring (startup) charges. Provide pricing information on any/all other taxes and surcharges. Proposal Number 3 - Hosted VOIP Services Requested: Design, implementation, end user training and ongoing maintenance for hosted VoIP telephone service for 50 phones. Hosted VoIP telephone services should include all eligible features such as: Caller ID Distinctive Ringing (Administrative Offices) Call forwarding for both extensions and main numbers Call forwarding (internal and Off Premise) Call Pickup

8 Call Transfer Do not Disturb Conferencing Outbound Message Notification (Voic ) Announcements on Hold(Customizable for MCS to announce events, etc. to callers while they are on hold Call blocking for Private Numbers ( This is needed to combat any threats made to a location by a calling party with a private number) Voice call recording and monitoring, phone call logging Voice Mail with up to 1,000 Mailboxes & 100 hours of storage time Automated Attendant Programmable Call Routing (to pages, cell phones, etc.) Call Accounting/Information Management Integrated with Software for Network/Workstation Monitoring & Reports (incoming calls lost calls duration of calls service level % Breakdown of all calls per phone per hour,) Expansion Capability Battery Backup E911 Compliant D.I.D. (Direct Inward Dial) D.O.D. for E911 Issues Interactive Voice Response Cordless Upgradability w/extension answering capability LCD Displays on all phones with speed dial buttons Sequential hunting Automatic Callback of Extensions as well as outside calls Call Queuing Camp on Call Waiting All features and functionality s of a digital phone system Automated Attendant Programmable Call Routing (to pages, cell phones, etc.) Interfacing with Digital Network Expansion Capability Battery Backup Speaker Needs: (for paging system) The existing speakers we have in place were installed in The existing speakers function currently, and our hope is to add to them. Our PA system running from the dispatch area also shares some of them in the garage area. We would need that feature to remain functional. The old part of garage currently consists of 4 areas. The hoist area has 1 speaker, and the new garage consists of 3 areas. The storage area has 10 duals, no additional speakers needed. The pits area has 3 duals with no additional needed. The parts area has 1 single speaker, we want to add 1 single speaker. Outside the Administration building near the visitor parking lot we have an existing speaker, no additions needed. Outside the storage garage there is an existing speaker, no additions needed.

9 Services Required Onsite Training Setup & Configuration & Programming of System Tone Tag Testing of existing lines Reliable maintenance and Service Referrals Requested for verification Help line for calling after training is complete Supply all equipment, installation and maintenance of new system according to specifications Services should include but not be limited to: Available help desk 24 hours a day At least one whole day of on-site training, tone-tag-testing of existing lines, complete installation, setup, configuration, programming according to our needs per each department. RFP REQUIREMENTS I. All companies submitting a proposal, regardless of the connectivity type, must have the ability to sell and support service to all CityLink locations. With that said, proposals will not be considered from vendors that cannot sell services and provide a single point of contact for support of those services at all CityLink locations. Companies must have the ability to both re-sell and support connections from other carriers, or propose using services such as T-1 in which the company can sell and support their own services on the local carrier s infrastructure. II. III. All companies submitting a proposal must have a human staffed 24x7x365 network operations center or similar in which pro-active network monitoring and maintenance occurs around the clock. Companies must provide a 24x7x365 voice based point of contact for CityLink to report trouble or repair issues. Point of contact must be reachable in three minutes or less from time of call placement. Your company must supply a problem escalation chart with an escalation

10 path including mobile telephone numbers eventually leading to the company s executive team. Location to headquarters connectivity must have a minimum average speed of approximately 1.5MB/second. VI. Location to Internet connectivity must have a minimum average maximum speed of approximately 1.5MB/second or 3.0MB/second. VII. Headquarters location must have at least 3.0MB/second or greater bandwidth allocated to location to headquarters connectivity. VIII. Headquarters location must have at least 4.5MB/second or greater bandwidth allocated for headquarters Internet connectivity. (If a proposal is being submitted for a VPN over Internet based topology, then minimum aggregated headquarters bandwidth is 10.0MB/second) Locations must be able to access the Internet directly (specified traffic only), or carrier must have the ability to bring the specified Internet destined traffic to a carrier managed head-end facility other than the CityLink datacenters for transfer to the Internet. Location equipment proposed for installation by the vendor regardless of network topology must be industry standard and widely installed with a proven track record of reliability. All vendor supplied and/or installed equipment at the location must be vendor maintained for the lifetime of the service agreement proposed. XII. Location equipment proposed for installation by the vendor must be field replaceable.

11 a. Monthly recurring cost in total b. Non recurring cost in total XV. Proposals must contain the following data: c. Monthly recurring cost breakout by location d. Non recurring cost breakout by location e. Make/model of all equipment to be installed by location f. Bandwidth speeds by location g. If you are provisioning service on another carriers facilities please state by location the underlying carrier. h. Proposed term of initial service agreement. i. Proposed Service Level Agreement. ia. Definition of Major Outage and esculation procedures as part of the SLA ib. Guaranteed response time for repair ic. Call esculation lists with names and numbers. id. Proposer shall show all total cost for both recurring and non-recurring (startup) charges. Provide pricing information on any/all other taxes and surcharges. j. All agreements (template is fine) that would be executed should your company be chosen to move forward. k. Diagram of proposed network topology. l. Project management and planning typically used in a network conversion such as this. Include sample project plan or generic project plan from a conversion done with an existing or prior customer. m. Affirmation of your company s ability to meet all RFP requirements, including any supporting documentation, sales materials, etc. Also include a reason why you are not able to meet any RFP requirements and why you feel regardless of your inability to meet all requirements your proposal should be considered. n. Must be able to meet or exceed all PCI (Payment Credit Industry) security standards.

12 XVI. Proposal format suggestions: a. Title Page -The title page must show the RFP subject, the name of your firm, address, telephone number, fax number, name of contact person including address, and date of submittal. b. Table of Contents Provide a Table of Contents that details the contents of your proposal. c. Your Proposal -At a minimum, this section should include your response/reply to the Scope of Services, related Exhibits, and Supplemental Questions. d. Price Proposal Describe in detail your proposed pricing model in response to the RFP requirements. e. Sample Services Agreement Provide a detailed sample Services Agreement for the solution that you are proposing. Please ensure that the proposed and specific contract language is used. f. References supply at least three current user references g. Other Information Include additional information such as sample reports, etc. CRITERIA FOR EVALUATING RECEIVED PROPOSALS Proposals will be evaluated based on a number of factors including but not limited to: 1) Vendor ability to meet the maximum number of proposal requirements as outlined by CityLink in this RFP. 2) Vendor industry reputation and past track record including but not limited to stories as reported by the general press, customer references, and employee professionalism and conduct. 3) Vendor ability to remain sensitive to the budgetary and financial requirements of CityLink now and in the future. 4) Vendor ability to display flexibility in meeting CityLink s requirements. If a current vendor policy or protocol causes the vendor not to be able to meet a requirement, a willingness to custom deliver a solution to meet CityLink s

13 requirements will be weighed when considering the vendors desire to provide services. 5) Vendor ability to provide project management, planning, and installation services at a low or no cost for the planning, installation, and network conversion phase of the project thereby minimizing resource requirements from CityLink will carry heavy weight. 6) Proposals in which a vendor is unable to provide service to all locations will be discarded and not considered. 7) Any value added services at low or minimal cost to CityLink not specifically requested in this RFP but presented will be a factor in evaluating the vendor proposal. Proposers are encouraged to present any information about additional features or services that they believe makes their products and/or services the best choice for CityLink. Operations Service Levels Service Levels for ordering, installing, cutting-over, fault management and maintenance and facilitating end user acceptance of all services must meet the criteria in this RFP. Failure to provide these types of service activities in a timely manner may result in the assessment of Liquidated Damages. Mean Time To Respond/Repair (MTTR) The Contractor shall respond to Troubles and Outages (defined in the following table), and repair such problems, in accordance with the standards contained in the following table. The Contractors responsibility to respond/repair exists, when there is a Trouble or Outage, without regard to whether or not the Contractor was at fault in causing such Trouble or Outage. These services shall, for the Types of Trouble listed below, and without regard to the time of day or day of week (including holidays), be performed in accordance with the Response Times and Restoral Times contained in the following table. It should be noted that the numbers in the two columns should not be added together; the time in the Restoral Time column includes any time that the Contractor takes to respond to a Trouble or Outage. Response Time begins to be counted at the time that an Authorized User notifies the Contractor of a Trouble or Outage, or the Contractors network management organization determines that such a Trouble or Outage exists on its own. Response Time concludes when the appropriate staff of the Contractor commences performance of remedial services, either in person or (if a Trouble is capable of being remedied remotely) remotely. In no case is acknowledgment of receipt of notification

14 of a Trouble by the Contractors service organizations or the simple generation of a trouble ticket to be construed or defined as a response. Restoral Time (which is sometimes, in the industry, referred to as Mean Time To Respond/Repair ) also begins to be counted at the time that an Authorized User notifies the Contractor of a Trouble or Outage, or the Contractors network management organization determines that such a Trouble or Outage exists on its own. As used in this RFP, the terms restoral, restoration and repair are synonymous. Restoral Time ends when the Trouble is cleared and the Authorized User confirms service restoration. The service levels in the following table are for each individual incident not averages or means. The Contractor is required to make a record (known as a trouble ticket ) for each such Trouble or Outage, containing at a minimum the time of commencement, time of response, and time of repair. TYPE OF TROUBLE RESPONSE TIME SPECIFIC Location Meet Requirement Does Not Meet R Non-Critical1 Critical1, single line/circuit POTS, Fiber, Analog Trunk Lines (DID, DOD and Combination), Off-Premises Extensions (OPXs), DS-0 Circuits and ISDN BRI Circuits ATM, T-1, T-3, Frame Relay, ISDN (PRI), DSL 2 hour or less 1 hour or less 1 hour or less 1 hour or less 1 hour or less 1 hour or less 1 hour or less 1 hour or less Critical1, multiple lines/circuits 1 hour or less Significant( over 25% of installed base) Service affecting Outage IMMEDIATE Catastrophic ( over 50% of installed base) Service Outage Loss of any Critical Contracting agency, department or organization IMMEDIATE Critical Circuit, Critical Multiple Lines Circuits, Significant and Catastrophic Services affecting Outage Status Updates Every15 Minutes (Complete chart, provide additional explanations if required)

15 Proposal Number 4 Cellular Services 1) Replace the existing Cellular Contract with a current carrier to be included within a one solution provider if possible. This path would provide CityLink with a single contact for support, SLA, contract, billing, and pricing. 2) CityLink currently has a separate Cellular service for all of our cellular needs. Current Cellular Contract CityLink currently has 1 service for all of our cellular needs. Current Plan includes the following items for inventory. A: 25 Cellular units A1: 1 Android type phone 5 HTC Phones 16 Cell phones with no data plan 1 Wireless card for remote access 1 Netbook 1 Wireless hot spot for multiple users 2 B: Within the 25 phones 2 phones ( 1 Android, 2 HTC) have nation wide service B1: 22 Phones are under the state of Illinois contract State wide only service B2: No roaming charges B3: Carrier to Carrier are free B4: Based on per minute use and not pooled minutes C: Each phone has a separate contract for 1 or 2 year depending on phone before upgrade Availability. See Worksheets for Cellular Specifications A,B,C

16 Assessment of the Greater Peoria Mass Transit District Project to provide public Wi-Fi access to passengers. This assessment of the Wi-Fi on all Greater Peoria Mass Transit District Buses (CityLink) is part of an RFP from Vendors and subsequent deployment of the Wi-FI network. This preparation of this report and the presentation of the results of the assessment here included are to allow for reasons and actions taken to issue the contract for this project. This project gives CityLink the opportunity to offer free Wi-Fi Internet access to its passengers. This will provide the passengers with a highly valued add-on service that is expected to reduce the number of cars on the streets and to drive ridership ticket revenues up and retain the increased levels of ridership achieved in the past few months due to the increase in the price of fuel. Additionally CityLink at this time is experiencing a change in its fleet as it now receiving an entire new fleet of buses to serve the public. Although experiments worldwide with for fee-wi-fi access have had limited success due to passengers unwillingness to pay for this service, free internet access has been received very positively by passengers in all the cases found as documented cases. Not only do passengers value the service, they often cite it as a reason to shift to riding the bus for their commutes. While we have no real financial models at this time CityLink would expect that once this network is in place it would allow for other issues to be resolved as well. CityLink would like to look into the future with this project as a way to provide real time traffic information for our passengers as well as safety and operational applications. Overview of the CityLink current situation and possible expansion CityLink has been operational since ### and covers ## counties and ## cities. Currently we have a fleet of more than 50 buses that on an average will carry on a monthly basis an average of ## passengers. The weekend, special events, and past year provided CityLink with ### passengers. With the new fleet of buses the additional amount of ridership should increase.

17 Currently CityLink operates out of 2 locations, 2105 N.E. Jefferson and 407 N.E. Adams. This will also change as in the future a new location will be added to provide another facility in the northern part of Peoria. Usage Scenarios Passengers may find and quickly grasp the value of free internet access. Many passengers start using the network even before it is publicly announced. They discover it is an available as they play with their phones and laptops on the buses. Wi-Fi connections allow all passengers to keep in touch with family, friends, and colleagues, increase productivity and often just have a better ride on the bus. Success of this service among passengers is tied to many factors, which include time spent on the Bus, devices used, demographics and competition from cellular services. Because CityLink has a schedule that revolves around 30 to 45 minute returns to the Transit Center most riders will only use the Wi-Fi for a limited time. This however still provides a great service for students. Most riders do not spend more than 30 minutes on a bus for any ride that CityLink provides. The envisionment for this proposed access is to provide quick access to specific information (i.e. updates, social networking, location based searches, latest news etc.). Most will use more popular devices such as smart phones, laptops require sitting and are more difficult to hold. If passengers have smart phones like a blackberry device or iphone they are likely to have a data plan that gives them access to the cellular data network. This provides for a usage of cellular Wi-Fi as it gives the following: Better overall performance, fewer dropped calls plus many more. The attractiveness of Wi-Fi access could become a liability. Coverage at the Transit Center may attract people to spend time there and use its resources just to browse the internet. As many institutions (coffee shops, stores, hotels, and some fast food restaurants) offer free Wi-Fi the risk of this happening seems to be low. To prevent this issue CityLink may elect to limit the time one passenger can be logged in at one location or require passengers to create accounts that may be tied to bus passes. As this may require additional effort from CityLink, these tools may become worthwhile only if unfair access issues arise. Additional issues may be the concern that passengers may access inappropriate content or play loud streaming content. These are clearly issues that already exist independently of internet access ( a printed magazine dealing with pornography) however at this time this is not a known issue or significant problem but again can be handled by access may be filtered or accounts with strict terms of use may be used to address this issue of inappropriate use of content. Operating and maintenance of the network. Operation costs should be listed for 1 year through 3 year. ROI should be listed if possible all recurring cost should be listed. Assuming the project is successful and operational within the limits of the devices and network a review of this process must be done within 30 days and any adjustments should be brought to the network contact and all adjustments must be met. During and continuing with the contact any network problems should be met with the criteria outlined. Security Security is a large concern and is extremely important within a public transportation environment. Each time a new telecommunication network is installed, issues about the potential threat to security need to be addressed. If properly deployed and operated, the Wi-Fi network on the CityLink buses will be completely independent from any network operated and used by CityLink. All traffic from the buses will be directed to the internet directly. If CityLink decides to use the network for operational and safety applications, a virtual network can be created that meets CityLink security requirements. Traffic from the Buses can still be routed directly to the internet. Traffic generated by CityLink applications will be transmitted to the Internet directly. Any of the

18 applications that CityLink may implement has the possibility of qualifying for additional homeland security funding from Federal and or State sources. WiFi Service on District Busses The District is interested in procuring WiFi Internet service on District busses, to provide added value and service to its ridership, as well as leverage the service for increased operational efficiencies. Successful respondents should provide a service that includes but is not limited to the following: The proposed network Many US cities provide free access to commuters on their lines. The proposed Wi-Fi network for CityLink should provide the following. Free Internet access for passengers, within the buses, bus terminal (Transit Center and Proposed facility) Coverage to all of our (CityLink) coverage area Ability to have Real-Time operational/safety applications utilized by CityLink personnel either developed or purchased Real Time information available when applicable for location and time- based applications (GPS Tracking, etc.) Possibility of utilizing in the future advertising Wi-Fi should support all Wi-Fi certified devices, including phones, smart phones, Iphones, Android, some blackberries, laptops, netbooks, tablets, etc. Access can be mediated by a portal at which passengers may have to accept terms of use or may need to log in with credentials, or can be activated automatically as the passenger s device connects with the access point. Would like to have minimum throughput levels for passenger network availability at all times All hardware, space and power requirements, locations for devices, should be planned and presented with some picture form for proper analysis Best performance, any cost effective solutions, easy of maintenance and setup One solution provider for Wi-Fi service The technology should cover the most commonly used protocols to deliver this service Including 3G UMTS/HSPA (High Speed Packet Access), and should include a discussion of the respondent s transition plans to higher speeds of wireless data transmission Equipping a bus, train or coach with a broadband WiFi connections should allow passengers the benefit from an on-board Wi-Fi hotspot service, enabling them to check and surf the web during their journey. The service should work like any fixed hotspot in a hotel, coffee shop or airport; service should enable Wi-Fi Internet access for journeys as short as fifteen minutes making it suitable for urban commuter routes as well as intercity connections.

19 CCTV systems are commonplace on public transport to improve passenger and vehicle security. Cameras are typically mounted inside and outside the vehicle and record to a disk-based Digital Video Recorder (DVR).With an on-board broadband connection, fleet operators can access video footage and live camera feeds while the vehicle is in transit, significantly improving response times to incidents and, where necessary, liaising with emergency services. Respondent should discuss their technology s compatibility with CCTV signal transmission. With a broadband connection and a GPS receiver, a vehicle can be tracked in real-time by sending GPS coordinates over the Internet so a vehicle s current (and historical) position is shown on a moving map via any secure web browser. When combined with information about cellular network coverage, the same GPS data can help build a map of network availability and quality which assists in planning whether or not a particular route can get a broadband connection throughout a journey. Respondent should discuss their technology s compatibility with GPS signal transmission

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21 System Implementation Process Order Equipment Conduct Internal Coordination Meeting Conduct Pre Installation Site Survey Conduct Customer Meeting Conduct System Design Meeting Complete System Design Sheets Equipment on Site Inventory the Equipment Install System Hardware Enter Software Configuration Train Users System Cutover System Turnover System Acceptance Project Complete