SERVICES. Accelerate IT Transformation. Maximize IT Value. Build IT Resilience.

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1 SERVICES Accelerate IT Transformation. Maximize IT Value. Build IT Resilience.

2 Today s IT Modernization Challenge In today s data-centric business world, IT modernization is a critical priority. From Big Data and data center consolidation to virtualization and cloud environments, a myriad of new technologies are transforming how businesses operate. Compounding these challenges are increasing pressures to reduce expenses while supporting business demands for new application deployments, compliance, information governance and security. The resulting complexity can be exceptionally difficult to navigate, and competing priorities strain internal IT organizations to the breaking point. CommVault Services enable customers to tackle data and information management challenges quickly, creatively and cost effectively. With the people, processes and technologies to modernize traditional IT infrastructure, CommVault Services deliver a proven blueprint to accelerate transformation while, at the same time, maximizing business value and building in resilience to support continued data growth. The Significance of Trust When it comes to transforming legacy backup and archive environments, it s critical that risk and uncertainty be mitigated. Customers need confidence that their data protection platforms are optimized for the requirements of today and the future, and the backing of industry-leading experts who will consistently work to achieve operational success. This is where CommVault shines. Not only is Simpana software the industry s leading data and information management platform, it is backed by seasoned professionals who deliver the positive experience that builds trusted long-term relationships. Our customers have awarded CommVault with a 95% customer service satisfaction rating in a 2011 internal survey and have steadily recognized CommVault Services professionals for their ability to meet and exceed expectations. From initial assessment and executive advice, to architectural design, solution deployment and operational management, CommVault Services consistently deliver superior results. It s this commitment to trust and satisfaction that makes CommVault customers among the most loyal in the industry.

3 A Lifecycle of Services to Realize Modern Data Management When customers select CommVault, they select a partner who helps them envision and design the modern data and information environment that meets their unique needs. CommVault s suite of service offerings enable customers to overcome the inherent challenges of independently designing, planning and building out modern data and information management environments. CommVault has developed a comprehensive services catalog to support customers throughout the entire modernization lifecycle with flexible, customized options that align both business and technical requirements. Employing best practice methodologies, CommVault Services including Consulting Services, Professional Services, Education Services and Support Services work closely with customers to realize the full value of their data. From data protection strategies for the SMB to large-scale transformation initiatives with stringent compliance requirements, CommVault Services help customers reduce needless downtime and improve information availability for greater business value.

4 Consulting Services CommVault Consulting Services lead customers on transformational journeys with proven, consultative methods. Industry specialists in modern data protection, archiving and compliance, disaster recovery and operations optimization, CommVault Consulting Services experts help customers attain their vision of an optimized environment by developing the strategic roadmap to achieve their goals. By architecting the modern and open solutions that customers need, CommVault Consulting Services deliver comprehensive strategies and roadmaps that put organizations on course for successful transformation. With CommVault Consulting Services, IT organizations achieve the modern data and information management they desire with vendor flexibility and long term viability. CommVault Consulting Services give companies experienced insight to: n Assess infrastructure, processes and skill sets n Evaluate business and IT goals n Design architectures, processes and knowledge-based improvements to achieve their vision n Leverage proven methodologies and years of in-depth expertise As a result, companies achieve the following outcomes: n Trusted, industry-leading approaches to meet unique requirements n Integrated, reliable, vendor-neutral architectures n Ready-made planning documents for Professional Services implementation n Insight into additional growth opportunities n Predictable delivery and investment outcomes

5 Professional Services CommVault Professional Services provide the detail design, deployment, installation, start-up and remote monitoring and management of solutions needed to create and operate a truly unified Simpana software environment. CommVault Professional Services augment and enhance IT staff and leverage proven methodologies to speed migration, reduce deployment time and improve return on investment. CommVault Professional Services enable a seamless migration from legacy backup, recovery and archive solutions to a modern data and information environment based on Simpana software. Our global team of seasoned technologists accelerate implementation, reduce effort, and mitigate risk so that customers can benefit from Simpana software more rapidly than they ever thought possible. CommVault Professional Services deliver: n Rapid Simpana software installation, configuration, piloting, and deployment n Remote Simpana software monitoring and management n Expert guidance and engineering for optimizing CommVault-based operations n Hands-on knowledge transfer for immediate and enduring success As a result, companies receive: n Trusted, custom-tailored data and information management environments n Truly unified solutions with flexibility to meet future needs n Cost-effective delivery that meets, even exceeds, customer expectations n An optimized Simpana software configuration for sustained business value Education Services CommVault Education Services enable customers to rapidly develop mastery of Simpana software capabilities so they can intelligently manage data and information across heterogeneous applications, virtual servers, operating systems and infrastructure using a single console. Delivered by seasoned experts, CommVault Education Services offer multiple training options to meet the unique needs of every customer. CommVault Education Services provide: n Multiple training delivery options for extensive, role-based curriculum options for varying budgets and schedule requirements n Multiple formats including instructor-led classroom programs, elearning and onsite training options n A role-based Certification Program with basic and advanced levels for customers and partners Ask the Educator monthly webinars that share best practices to fully leverage Simpana software As a result, students and their companies benefit from: n The knowledge and best practices to optimize their Simpana environments n The skills to meet production deadlines faster n Methodologies that minimize migration disruption and downtime n Advanced techniques to ensure information availability and assure protection of vital company data

6 Support Services At CommVault, our Support Services have been designed to optimize operations, meet stringent service levels and obtain professional success, all while helping customers realize the full value of Simpana software. With an industry-leading customer satisfaction rating, CommVault Support Services provides an innovative approach to world-wide technical support. Our follow-the-problem support model delivers true 24 x 7 x 365 customer support and rapid, reliable issue resolution that customers trust. What s more, because our Support Engineers are motivated through competitive compensation and established career paths, our support personnel are among the most talented in the industry, translating into an industry-best customer support experience. With a combination of global, flexible, technical support, e-support and a growing continuum of proactive support services, CommVault Support Services has a solution that is right for every organization. CommVault Support Services include: n Standard Support available for general phone support during local business hours n Premium Support full 24 x 7 x 365 coverage, including holidays n Enterprise Support delivers consistent focus, intensive monitoring tools, and Support portal that displays real-time status information and trending about your CommVault operations n Business Critical Support available for business-critical support needs. This level includes operations monitoring, dedicated mission-critical support and service level agreement-focused care n ROMS (Remote Operations Management Services) Solution for Basic Support and Standard Support Customers, this stand-alone offering provides operations monitoring and reporting for customers to ensure non-disruptive CommVault data protection operations.

7 Why CommVault Services? CommVault Simpana software is a world-class platform for modern data and information management, tightly integrating a blend of snapshot, replication and persistent copies that are secure, deduplicated, managed and accessible through a single unified platform. And, reinforcing this revolutionary platform is a suite of services that are world-class in their own right: CommVault Services. What makes CommVault Services the solution you can trust to augment and enhance your data and information environment, today and into the future? It s an unwavering focus on the people, processes and technologies to make your business successful. n People CommVault Services begin with the best talent in the industry and then staffs this talent for global delivery. Through rigorous staff selection and regular skill improvement, CommVault Services experts are simply in a class by themselves. They pride themselves on their customer satisfaction achievements and always consider the customer s success to be their own. n Processes Through years of successful service delivery, CommVault Services have perfected efficient, repeatable methodologies that assure project success. We match these methodologies with clear deliverables and schedules while working to facilitate a collaborative approach that embraces client input for superior results. n Technologies Clearly, CommVault Services starts with the leading modern data management platform, Simpana software. Building upon this revolutionary platform, the CommVault Services team leverages an extensive knowledge repository and a suite of effective communication tools to deliver sustainable transformation for even the most complex of environments.

8 About CommVault CommVault is a publicly traded data management software company headquartered in Oceanport, New Jersey. We first made our mark with the industry s leading backup software product. But, from the beginning over a decade ago our founders were passionately committed to going beyond backup, giving companies a better way to organize, protect and access business information. Many of our 16,500+ customers started talking with us in search of a better alternative to their existing backup systems. But ultimately, they were won over by CommVault s unique philosophy and ability to deliver complete data and information management solutions with simplicity, infinite scalability and unprecedented control of data and costs. CommVault matches its focus on customer satisfaction with a dedication to innovation. CommVault s Solving Forward philosophy is a promise to develop uniquely innovative solutions that not only solve the data and information management challenges of today, but also build in solutions for the challenges of tomorrow. By proactively recognizing issues before they become real problems, acting decisively and executing quickly, CommVault Services professionals help customers maximize the return on their IT investment. In 2012, CommVault was positioned as a Leader in Gartner s Magic Quadrant for Enterprise Backup/ Recovery Software. And leading technology companies worldwide have formed strategic partnerships with us, including Dell, HDS, HP, Microsoft, NetApp, VMware, Novell, Oracle, Sun Microsystems and Bull. A wealth of accolades, and revenue growth greater than the market average, further reflect the industry s burgeoning enthusiasm for CommVault s revolutionary approach to data management. Learn More The dramatic economic and operational value Simpana software and CommVault Services deliver to our customers can only be touched upon in a small brochure. We invite you to visit commvault.com/services to discover what we can solve for you! Worldwide Headquarters 2 Crescent Place Oceanport, NJ Europe, Middle East & Africa Reading, United Kingdom Asia-Pacific Shanghai, China Latin America & Caribbean Atlanta, GA Canada Ottawa, ON India Mumbai, India Oceania Sydney, Australia CommVault Systems, Inc. All rights reserved. CommVault, CommVault and logo, the CV logo, CommVault Systems, Solving Forward, SIM, Singular Information Management, Simpana, Simpana OnePass, CommVault Galaxy, Unified Data Management, QiNetix, Quick Recovery, QR, CommNet, GridStor, Vault Tracker, InnerVault, QuickSnap, QSnap, Recovery Director, CommServe, CommCell, IntelliSnap, ROMS, CommVault Edge, and CommValue, are trademarks or registered trademarks of CommVault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice. * Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner s research organization and should not be as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.