BOBST e-services. Machines as a Service Enabler ARC Industry Forum, Orlando FL. BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA 02.
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1 BOBST e-services Machines as a Service Enabler ARC Industry Forum, Orlando FL BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 1 of 9
2 BOBST World s leading supplier of equipment and services for packaging manufacturers 3 Types of Packaging Industry Folding Carton Corrugated Board Flexible Material World Wide Presence 11 Production Facilities 50 Regional Representations BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 2 of 9
3 BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 3 of 9
4 Service challenges Installed base of 30,000 machines Sometimes as old as 1930 s Before 2010: Service viewed as a «burden» more than a revenue generator Mostly focused on reactive service Discrepancies in service offer between the different markets BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 4 of 9
5 Service challenges Starting 2010: Major group transformation Creation of the Business Unit Service Homogenization and expansion of the service offer e-services Proactive maintenance Consulting Machine Upgrades, etc. BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 5 of 9
6 e-services A successful partnership with ei3 Corporation Bobst entered partnership with ei3 Corp. in 2008 > Managed security framework for Bobst to provide enhanced remote technical assistance > Remotely collect essential measures and provide reporting of equipment output > Cloud based system means light implementation for Bobst > Ability to integrate shop floor data into other enterprise management systems BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 6 of 9
7 e-services Remote Service Platform Online dashboard showing all the connected machines Easy for a technical specialist to use Security technology that is approved by most customers around the world Track remote service session activity Foundation for on-going paid service contracts BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 7 of 9
8 e-services Remote Service Platform Improving equipment availability > More than 80% of breakdown situations can be resolved online Improving equipment productivity > Decrease labour hours > Faster troubleshooting > Effective identification of failing parts BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 8 of 9
9 e-services Monitoring Apps BOBST is able to use to use the security framework established for remote service to provide industrial internet products: Remote Monitoring - Track productivity and process data, including OEE Downtime Tracking - Record true downtime and reasons Quality Management - Track Critical-to-Quality parameters Recipe Management Online storage of all job settings BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 9 of 9
10 Main benefits In 5 years reached 2200 machines connected word-wide Demonstrate the ability to reduce warranty and start-up costs Established a profitable e-services business with recurring revenue model Profitable for the customer because it has been proven to help boost their output Customers feels the presence of BOBST at all times BOBST - Koertel & Hieke installed recently an EXPERTCUT 106 LER and improved productivity by 40% BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 10 of 9
11 Lessons learned Customers demanding fast service response And looking to BOBST to provide increasingly larger amount of machine data In the last 3 years, the acceptance of e-services has increased considerably BUT The e-services is complex BOBST was able to overcome the complexity by working with a technology partner The technology partner helped us save time, save money, stay current and keep our focus on our core business BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 11 of 9
12 THANK YOU FOR YOUR ATTENTION! BOBST EI3 Corp. ARC Industry Forum Orlando, FL USA Page 12 of 9
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