CUSTOMPOINT. Intelligent Print Management Features & Benefits Guide

Size: px
Start display at page:

Download "CUSTOMPOINT. Intelligent Print Management Features & Benefits Guide"

Transcription

1 CUSTOMPOINT Intelligent Print Management Features & Benefits Guide

2 Print Management & Fulfillment Customized Print On-Demand Direct Mail Campaign Management

3 TABLE OF CONTENTS All Module Features 3 Print Management and Fulfillment Module 6 Place and Manage Orders 6 Kitting 8 Inventory Management 9 Manage Items 10 Order Status 10 Reporting 11 Integration with Digital Asset Management 11 Direct Mail Campaign Management Module 13 List Upload 13 Supports Customer House Files and Prospect Lists 14 Campaign Management That Motivates 15 Customized Documents Module 17 Personalized Stationery 17 Short-Run Direct Mail 18 Customized Booklets 18 Implementation & Technical Support 19 Customer Service 19 ISO-Certified Implementation Process 19

4 INTELLIGENT PRINT MANAGEMENT Features & Benefits Guide CustomPoint is RR Donnelley s end-to-end print management solution that centralizes ordering, fulfillment, content customization, and direct mail campaign management all in one interface! CustomPoint is a completely integrated, Internet-based toolset that communicates directly with RR Donnelley s distributed network of print and fulfillment operations. The solution can enhance the quality of customer communications, manage costs, streamline ordering processes, slash expensive obsolescence, and it provides features that target communications to your customers and prospects. CustomPoint Delivers Configurable Solutions in Key Industry Verticals Retail Franchises Travel & Leisure Entertainment Managed Health Care Insurance Banking & Financial Management Telecommunications & Software Real Estate Manufacturing Automotive Pharmaceutical Non-Profit Colleges & Universities 1

5 A MODULAR FEATURE SET Print Management and Fulfillment Module Manage, store, control, and track print orders that are fulfilled from inventory, or printed on demand (POD). Customized Documents and Stationery Module Discover the power of on-demand variable data printing by leveraging pre-designed templates that enable text and image customization. Direct Mail Campaign Management Module Personalize one-to-one marketing communications with on-demand direct mail capabilities. CustomPoint s configurable feature set enables clients to provide their users maximum flexibility within strategic sourcing guidelines and brand standards. It is responsive to multiple business units within an organization including procurement, marketing and human resources. It supports their key initiatives such as reducing costs, enhancing revenues, and taking full advantage of digital 1:1 technologies. Production Capabilities Commercial Print Digital Print-On-Demand Direct Mail Template-Based Documents Custom Brochures & Collateral Materials Forms Business Cards & Stationery Kits Labels Pick-and-Pack Rollouts & Pushes 2

6 ALL MODULE FEATURES CUSTOMPOINT DELIVERS! RR Donnelley s End-to-End Print Management Solution Enhance the quality of customer communications, manage costs, streamline ordering processes, slash expensive obsolescence, and create targeted communications online and on time. PRINT ANYTHING, ANYTIME Desktop to Doorstep Convenience Improve operational efficiency. Order, track status, and receive reports seamlessly through the CustomPoint total print management portal. CustomPoint supports all print production needs: Preprinted materials Fulfilling items from inventory Pick-and-pack kitting Customized stationery Static digital print-on-demand Custom variable print Newsletters Marketing collateral Direct mail Point-of-Purchase display items Greeting cards Brochures Postcards Sell sheets Custom booklets Open enrollment communications ONE SOLUTION Three Fully Integrated Modules CustomPoint s three modules: Print Management and Fulfillment, Customized Documents, and Direct Mail Campaign Management, service all divisions in an organization from HR and Procurement to Corporate Marketing and Sales. PROVEN TECHNOLOGY Serving Customers Since the Early 90 s RR Donnelley is committed to investing in new CustomPoint capabilities quarterly. The value-added features are derived from the feedback of over 600 customers and tens of thousands of end-users. The solution is built on a scalable enterprise platform that can support a company s growing business needs. 3

7 ALL MODULE FEATURES MULTI-PLATFORM SUPPORT Web-Based Solution Supporting Mac and PC CustomPoint is accessible from the desktop through an Internet browser. No hardware or software licensing is required. CONFIGURABLE INTERFACE The Flexibility to Choose Features, Options, and Determine Site Branding CustomPoint s vast array of features and modules are easily enabled through powerful administrative tools, allowing a customer to pick and choose features or add new features according to business needs without costly development. The configurable user interface and homepage can be re-branded to support corporate standards. FLEXIBLE APPLICATION ACCESS Enable System Access with Ease CustomPoint s flexible authentication framework can support an organization s access requirements by offering: Self-registration Manual log-in via a web page Different single sign-on options from secure form post to SAML 2.0 support Punchout from e-commerce providers such as Oracle, SAP, Ariba, Peoplesoft, Perfect Commerce, Epicor/Clarus, and Lawson Flexible entry points can be configured to allow users immediate access to specific feature/functions within the application. For example, users can login and link directly to a specific category of items within a catalog to gain access to those items ordered most often. SECURE ENVIRONMENT Setting High Standards in Information Security CustomPoint offers a secure environment for sensitive transactions, and deploys the latest technology to ensure the site remains secure. CustomPoint utilizes Secure Socket Layer (SSL) technology to ensure the most sensitive transactions are secured and encrypted, and leverages a threefactor authentication model which grants access to only authorized users. Database encryption is used to protect critical data. RR Donnelley is SAS70-certified, and in 2006, CustomPoint achieved Level 3 PCI compliance certification. CONTENT ACCESS Support of Multiple User Privilege Levels and Roles Drive catalog content by user group or business unit. Control access to modules, features and administrative tools, messaging, reminders, and alerts. Roles can be limited to just placing and managing orders, or expanded to allow access to all capabilities. 4

8 ALL MODULE FEATURES CUSTOMPOINT TRAINING VIDEOS Prospective Customers are Now Able to Watch Video Recordings of the Entire CustomPoint Feature Set View innovative features in action for: Print Management & Fulfillment Customized Documents Direct Mail Campaign Management ALERTS AND REMINDERS Be Alerted or Reminded of Critical Production and Ordering Activity CustomPoint s Alerts and Reminders provide targeted user-based messages to alert regarding: low-stock and backorder inventory status, new campaign or data availability, enrollment deadlines, and routing and approval. Notices are displayed on a homepage and ed to a customer contact and/or an RR Donnelley sales representative. USER PROFILES Save Time, Money, and Effort While Improving Accuracy of Information Entered on Orders A Profile contains basic user information such as First Name, Last Name, , Phone, Photos and may also contain extended information about a user. User Profile information can be used to automatically populate variables on a Customized Document, or predetermine common shipping locations. ADMINISTRATIVE ACCESS Administrative Features that Provide a Customer with Control to Manage Their Own Site Administrators can reset or change passwords, update profile information (including name, address, phone number, etc.), and maintain a personal address book with frequent shipping locations. Optional global administration access provides the ability to add new users and assign them to user groups and catalogs, remove obsolete users, and add new or remove obsolete items from catalogs. MANAGE SITE IMAGES Manage Site Image Updates Powerful administration of site imagery provides control and timely updates of Catalog Thumbnails, Electronic Documents, End-User Documentation, and Help Guides. MULTI-LANGUAGE SUPPORT View the Interface in Multiple Languages CustomPoint can display select content, including site labels, alerts, reminders, and instructions, in the language appropriate for each business unit. Supported languages include English, French Canadian, Spanish, German, Italian, and Portuguese. 5

9 PRINT MANAGEMENT & FULFILLMENT MODULE REPEAT ORDER SCENARIOS WITH EASE No Need to Re-enter Hundreds or Thousands of Orders Create and save templates for complex, frequent orders for future use. Send the exact same order to all locations on a distribution list, repeat and modify recent orders, or send different quantities of the same order components to various locations on a distribution list all in one transaction. PLACE AND MANAGE ORDERS FLEXIBLE CATALOG INTERFACE Configurable to Suit Business Needs Categories and levels can easily be organized to suit a company s print needs. Powerful catalog search options allow searches by item number, description, and custom attributes providing quick ordering capability. CustomPoint s flexible catalog interface supports up to three different sized item images (small thumbnail, medium, and large images) to ensure the correct item is being ordered. Electronic viewable documents can also be accessed from the catalog, for a full representation of the ordered item. The catalog layout can be toggled between a catalog grid, listing up to 100 items per page, or a thumbnail image view that can support up to 21 items per catalog page. Advanced features include, but are not limited to: routing notifications, direct access to real-time inventory information (for authorized users), access to extended item descriptions, and visibility to pricing tiers. CONFIGURE UNIT OF MEASURE (UOM) BY ITEM Flexibility in How an Item is Packaged and Ordered CustomPoint can expose different units of measure for order entry. For example, one user group can only order a box, while another user group can select from a box or a pallet. 6

10 PRINT MANAGEMENT & FULFILLMENT MODULE NOTIFICATION OF BACKORDER STATUS DURING CHECKOUT Provides Up-to-Date Inventory Status to Plan Your Print Purchases Effectively PAYMENT OPTIONS Corporate Invoice or Users Pay Direct Cost can be incurred at corporate level, or be selffunded by end-users sales reps, agents, brokers, dealers and franchisees. Flexible payment options include EFT/ACH (Electronic Funds Transfer), EDI (Electronic Data Interchange) 820, Check, or P-Card (MasterCard, Visa, or American Express). CHOOSE SHIP OR DELIVERY DATES Conveniently Pre-Order Items or Specify When an Item Must Arrive at a Specific Location SHIPPING ADDRESS SELECTION Flexible Shipping Address Options Users can search for shipping addresses based on pre-loaded information or can enter a new address during the order checkout process. Newly entered addresses can be stored in a personal address book for reuse on subsequent orders. Several search options are available for locating a stored address which include: Zip Code, State, Country or even customerspecific criteria. Zip code validation logic automatically populates a valid zip code for any new shipping address or addition to the Personal Address Book. INVOICING OPTIONS Billing Options Designed to Document Transactions Clearly and Accurately, while Minimizing Time and Cost Associated with Posting Transactions to General and Departmental Ledgers Transactional Invoice Individual Paper Invoice Individual invoices are created for each shipment and are mailed directly to the customer. Summary Invoice The summary invoice option is designed for customers with a high volume of activity/shipments per month. The summary invoice consolidates activity for payment purposes and accumulates a number of transactions on one invoice, with one total amount payable. The customer determines the timeframe of summary invoice generation by selecting from a list of frequency options and also the sort sequence based on a list of available data fields. 7

11 PRINT MANAGEMENT & FULFILLMENT MODULE ROUTE ORDERS FOR APPROVAL Maintain Compliance Guidelines and Supervise Corporate Spending Configure order approval routing by item. Approval can be triggered by Item, User ID, Shipping Preference, Quantity, or Total Dollar Amount of Order. Prevent approval delays by establishing approval queues which support simultaneous routing to multiple approvers. Provide the approver(s) with rights to approve, deny, and edit order information. Approval status and history can be tracked in the Order Status module. Flexible delivery options for summary invoicing can provide either: Hard copy invoice Mailed to the customer the day after invoice generation via US Postal Service. Electronic copy or FTP to the customer the day after invoice generation in an Excel or Txt format. Electronic file delivery provides the greatest flexibility as it allows the file to be re-sorted upon receipt. EDI (Electronic Data Interchange) 810 transactions. ITEM ALLOCATIONS Provide End-Users with Pre-Set Ordering Limits Over a Period of Time Define item quantity allocations available for a user or group of users. Specify allocation timeframes and define rollover rules. KITTING KITTING CAPABILITIES Order Static, Customized, and Dynamic Kits Online to Support All of Your Kitting Needs CustomPoint supports RR Donnelley s kitting capabilities in several ways, depending on the requirements of the client s kitting program(s). The application can support end-user ordering of bill of material kits that are: Fully pre-kitted and ordered as finished good kits Partially pre-kitted with core components. Print-on-demand elements are collated on-the-fly Materials fully kitted on-the-fly 8

12 PRINT MANAGEMENT & FULFILLMENT MODULE STATIC AND CUSTOMIZED KITS Pre-Assemble and Stock, or Assemble On-the-Fly When kits can be assembled and then stored for future distribution, RR Donnelley will work with a client to determine the acceptable stocking level and the appropriate amount. The assembled Master item is placed into stock. When the Master item inventory reaches its minimum threshold, the kitting process is repeated. CustomPoint also supports kits with personalized or customized content, fully or partially kitted on-the-fly. Any print-on-demand, personalized or customizable components are added to inventoried product (including any pre-kitted materials if applicable) for remaining collation at order entry time. INVENTORY MANAGEMENT REAL-TIME INVENTORY MANAGEMENT Manage Total Print Spend Effectively, Avoid Costly Obsolescence, and Lower Distribution Costs Linked directly with RR Donnelley s extensive network of warehouses and distribution centers, CustomPoint provides an online view of quantities on hand by warehouse, reorder points, shipment trends, and usage to facilitate supply chain management. DYNAMIC KIT TEMPLATES Provides End-Users with Dynamic Kit-on-the-Fly Capabilities A predefined kit template can be created by a kitting administrator. This controls the number of items available in the kit, and places restrictions on quantity. The end-user has capabilities for customizing the kit and its contents within these predefined boundaries. 9

13 PRINT MANAGEMENT & FULFILLMENT MODULE MANAGE ITEMS STORE AND MAINTAIN ITEM SPECIFICATION INFORMATION Provides a Central Repository for All Item Specification Data Maintain detailed information that describes printed materials: Item type and classification Features Construction Associations (kit component information) Catalogs (that item is ordered from) Notes and reminders In addition, customer-specific data can be stored to help further describe items. Combine this information with inventory, job, and shipment history to provide a complete item view. ORDER STATUS REAL-TIME ORDER STATUS Check Status and Shipping Details Online for Any Order Placed Within the Last 24 Months The order status module allows users to locate orders with an advanced search feature that offers the ability to search by order number, invoice number, item number, date range, purchase order number, cost center, geographic location or status. Users can view the original order details and also obtain access to shipping information. CustomPoint is linked directly to the Internet-based tracking applications of a number of carriers. For example, it will show orders shipped via FedEx, UPS, or USPS by linking directly into the carrier s website to display details of the shipped order. This information includes: date shipped, current location, date delivered, signature of receipt, and so forth. CustomPoint maintains 24 months of historical order status information. 10

14 PRINT MANAGEMENT & FULFILLMENT MODULE Order Activity Orders Awaiting Approval Routed Orders by Reason Routing and Approval Statistics Shipment Summary Trend Usage Analysis - Item Level Trend Usage Analysis - Warehouse Level Value of Stock Remaining Robust report features provide the ability to add or remove columns, filter, sort, perform calculations, or format within the interface. Save reports in PDF, Excel or CSV file formats. In addition to standard reports, custom reporting can be developed and made available upon request. REPORTING COMPREHENSIVE REPORTING Tools to Help Track and Monitor Total Print Spend to Effectively Manage and Control Costs Over 90 standard reports are available online in CustomPoint including: Backordered Item Inventory Backordered Order Lines Combination Order Analysis Inventory Status - Item Level Inventory Status - Job Level Inventory Status - Warehouse Level Items Catalog by Item Number Items on Order Low Stock Report Low Stock Report (Considering Calculated Reorder Points) Low Stock Reports - Item Level Maintenance Open Production Orders INTEGRATION WITH DIGITAL ASSET MANAGEMENT STORAGE OF PRINT AND NON-PRINT ASSETS Powerful Storage Provides Users with Access to One Central File System Regardless of File Type SECURED ACCESS FOR INDIVIDUALS AND GROUPS Defined Access Privileges for Users in Each Workgroup RIGHTS MANAGED Helps Regulate Access to Assets 11

15 PRINT MANAGEMENT & FULFILLMENT MODULE FLEXIBLE SEARCH AND BROWSE INTERFACE With a Custom Browser Interface, Users Can Cut Through Complex Data Relationships with a Simple Point-and-Click Power users can search by any criteria to quickly locate the assets they need. INTERACTIVE CROPPING TOOL Helps Cut Batch Repurposing for the Web Down to Size CUSTOM ASSET MANAGEMENT REPORTING Track and Report on Asset and User History for Up-to-the-Minute Information ASSET UPLOAD TOOLS Upload Assets from the Desktop HOSTED BY RR DONNELLEY Enjoy 24-Hour Access from the Desktop without Purchasing Additional Hardware or Software POWERFUL FILE CONVERSION AND OUTPUT FILE DELIVERY FUNCTIONS Robust Tools Enable Repurposing Digital Files into Multiple Formats Before Download CUSTOM METADATA FIELDS Uniquely Tag Assets to Suit Business Needs THUMBNAIL PREVIEWS Provides an Online Preview of Each Asset to Help Identify and Manage Library Content 12

16 DIRECT MAIL CAMPAIGN MANAGEMENT MODULE LIST UPLOAD MULTIPLE LISTS, ONE ORDER Conveniently Market to a Wider Audience in a Single Transaction Increase sales efficiency by allowing users to combine lists from multiple sources saved lists from previous orders, lists stored on desktop, or lists exported from a Customer Relationship Management System. THE RIGHT MESSAGE AT THE RIGHT TIME Leverage Customized Documents and Digital Asset Management Features Create highly targeted campaigns that drive ROI by increasing the relevance of messaging and imagery. LIST MANAGEMENT THAT LEADS Upload a List or Access Corporate House Files and Prospect Lists MANUAL SUPPRESSION The Right Communication to the Right Audience Conveniently pick and choose the most relevant recipients for a mailing from an uploaded list, but maintain the original list for future use. LIST CLEANSING Save Money and Increase Deliverability Uploaded lists are CASS-Certified for address standardization and zip + 4 barcode accuracy. Duplicate records are removed to ensure users are only billed for deliverable pieces to unique recipients. 13

17 DIRECT MAIL CAMPAIGN MANAGEMENT MODULE SUPPORTS CUSTOMER HOUSE FILES AND PROSPECT LISTS PRE-LOAD A CUSTOMER, BUSINESS, OR CONSUMER LIST Push Powerful Data to the Salesforce Provide 24/7 access to a corporate house file, targeted campaign-specific lists, or prospect lists for use on Direct Mail Campaigns. Decrease marketing and administration overhead. ASSIGN PROSPECTS Increase the Value of Prospect Data Prevent cannibalizing prospects by assigning records to individual agents or reps for their use only. Or, set record lock-out rules to allow use of data on a firstcome, first-serve basis for 30, 60, or 90 days. QUERY INTERFACE Select a Target Audience CustomPoint s user-friendly interface allows your salesforce to select the right audience for their mailing based on financial, demographic, and geographic criteria. Or segment a list, allowing sales reps to easily filter the list by target market. SUPPRESSION Maintain Market Relevance, Maximize Marketing Dollars Purge lists against existing customer files, do not call lists, etc. to filter out irrelevant recipients. Send the right message at the right time to the right audience. RR DONNELLEY DATABASE MARKETING Enhancing List Management Capabilities RR Donnelley s team of experienced direct mail professionals can assist you in mining and procuring a targeted list for a specific campaign or event. We can help you consolidate and segment your house data which can then be made available to a company s entire distributed network of sales reps, agents, and franchisees through CustomPoint. 14

18 DIRECT MAIL CAMPAIGN MANAGEMENT MODULE CAMPAIGN MANAGEMENT THAT MOTIVATES CONFIGURABLE CAMPAIGN SETUP Enable Sales and Marketing Personnel with Instant Direct Marketing Functionality Incorporate marketing expertise into each campaign by bundling the right mail pieces in the most effective sequence, with the right targeted list to drive response in an Automated Customer Retention or Acquisition Program. A distributed sales representative can become a marketing expert with a few easy clicks. MARKETING AUTOMATION Enroll and Forget while CustomPoint Executes Market while asleep by ordering a Multi-touch or Subscription program which triggers a series of communications to a mail list. Assists sales with lead generation, increasing customer traffic, customer maintenance & follow-up, targeting high value customers for upsell, rewarding customer loyalty, or create fundraising programs for non-profit groups. CAMPAIGNS ON-DEMAND Convenient, Branded Marketing Provides the flexibility and convenience to order a direct mailing anytime with the list of a user s choice. MULTI-TOUCH/MULTI-CHANNEL CAMPAIGNS Raise Awareness, Change Behavior Increase response with each touch to customers and prospects. Enable multi-channel effectiveness by reinforcing printed messaging with . CustomPoint conveniently executes. SUBSCRIPTION CAMPAIGNS Manage Customer Lifecycle Events Subscribe to a series of Customer Retention mailings and let CustomPoint help maintain loyalty and provide upsell and cross-sell opportunities. 15

19 DIRECT MAIL CAMPAIGN MANAGEMENT MODULE MULTI-LEVEL REPORTING Track Campaign Participation Get a snapshot of order activity and expense estimates for each level in an organization. Export the data for presentation and sales comparisions. BULK CUSTOMIZATION Enter Once, Customize Many Customize multiple documents in a complex campaign through one order form, then easily navigate through proofs via CustomPoint s Proofing Dashboard. PURLs (PERSONALIZED URLs) Track Campaign Effectiveness Adding a Personalized URL to a mailpiece allows tracking of campaign reponse as recipients visit a personalized microsite. Microsites can be used to gather or update customer data, provide upsell/crosssell opportunities, collect survey responses, obtain referrals, and prove marketing results. ONLINE PROSPECTING Lead Generation On-Demand CustomPoint s lead prospecting tool provides realtime access to a national database of consumer and business data which can be filtered by geographic, financial, and demographic criteria. Purchase recipient lists on-demand for Direct Mail Campaigns without leaving CustomPoint. 16

20 CUSTOMIZED DOCUMENTS MODULE ROBUST, USER-FRIENDLY CUSTOMIZATION INTERFACE Create Customizable Documents Online Using Rules-Based Templates Drag and Drop interface for images provides easy graphical selection Roller Blinds expand and collapse variable groups to roll-up screen for less scrolling Remaining character counter for text entry Ability to omit non-variable document pages from proofing process Force uniqueness on like variables Use customer-supplied data for variable selection Calendar pop-up for date selection Save customization as work in progress Upload logos & PDFs from desktop Spellcheck capabilities Word-like text editor capabilities PERSONALIZED STATIONERY Provide End-Users the Ability to Personalize and Order Stationery On-Demand while Maintaining Corporate Brand and Guidelines Personalize business cards, letterhead, envelopes, and memo pads. Virtually any stationery item can be personalized to support a corporate offering. Include invitations or note cards for special events or to maintain client relations. Expedite the ordering process by using stored profile data to default name, address, and phone numbers. Include a photo to add a personal touch to business cards. Translate documents into various languages to support a global organization. ORDER FROM HISTORY Save Keystrokes by Recalling Customization Used in a Previous Order 17

21 CUSTOMIZED DOCUMENTS MODULE ROUTING AND APPROVAL WORKFLOW Integration with Order Routing Workflow Provides Approvers the Ability to Approve, Deny, or Edit Customization Choices TEMPLATE ASSET MANAGEMENT Integration with Digital Asset Management for Powerful Storage and Selection of Print-Related Assets SHORT-RUN DIRECT MAIL Direct Mail to Recipients or Bulk-Ship to One Location Integration with robust list management capabilities Upload lists at order time or select preloaded house lists or prospect data CASS-Certification of data to save money and increase deliverability Intelligent auto-mapping of uploaded data provides fast completion of document variability ELECTRONIC FILE DELIVERY Not Just For Print Flexible Output Options to Provide Electronic File Delivery of Customized Documents FULL-COLOR PRINT OR BLACK IMPRINT ON PREPRINTED SHELLS Flexibility to Provide the Right Print Options Use full-color print to reduce inventory, or imprint on shells to achieve even more savings. CUSTOMIZED BOOKLETS Generate Flexible Page-Count Documents in Real-Time with Variable Information Combine variable and static content within the same book Upload and include multi-page PDF or Word documents Generate a dynamic table of contents Generate dynamic provider directories based on geo-code Apply continuous page numbers, footnotes, and header information to select document pages Use one or more stocks to design a book Interface with a corporate database for variability Select from specific add-on items to be collated with a custom booklet, as well as optional companion items. 18

22 IMPLEMENTATION & TECHNICAL SUPPORT Level 2 support is staffed during business days, 7:00 AM 7:00 PM CST. It provides more subject matter expertise than Level 1, and can assist in more advanced problem resolution or site assistance. Level 2 support includes assisting with advanced functions, such as user or catalog administration, item setup, site navigation, site setup, and other more advanced topics. Level 2 has a direct escalation path to Level 3 technical support. Level 3 support is available 7:00 AM 5:00 PM CST, during business days. This team encompasses the technical subject matter expertise for CustomPoint, and has the ability to answer/resolve any question or issue. CUSTOMER SERVICE MODEL Access to Technical Experts from Around the World, Leveraging the RR Donnelley Knowledge Base Day-to-day operational support will be assigned to a Customer Service Representative who will interface with customers to handle the routine service questions that may arise. This CSR will be supported by the appropriate representative at each manufacturing facility to answer order and production questions. Strategic support is provided by an Account Manager and Regional Sales Manager. These individuals will be responsible for implementation and ongoing account management, as well as being a primary point of escalation when needed. Technology Support is provided through a combination of internal and external resources. RR Donnelley provides a 24x7 HelpDesk to address Customer Service issues. This HelpDesk represents front-line, Level 1, support. The HelpDesk can assist with user issues ranging from login/password issues, to general questions regarding CustomPoint. Level 1 has a direct escalation path to Level 2 support and/or Level 3 support. ISO-CERTIFIED IMPLEMENTATION PROCESS The Key to a Successful Implementation is Establishing an Accurate Plan That Translates Business Requirements Into an Actionable Project RR Donnelley has an established team of dedicated, project management professionals whose sole function is to implement print management programs. While every implementation is customized to meet the specific needs of an account, the Customer Integration Team follows a well-proven, standardized process to ensure that all aspects of the conversion are defined and detailed. 19

23 IMPLEMENTATION & TECHNICAL SUPPORT A quick summary of the implementation process includes: Project Initiation Understanding the project s objectives, deliverables and measurements. Project Requirements Gathering detailed requirements; identifying gaps, risks and assumptions. Project Solution Proposals Developing solution options to meet customer requirements. Project Planning Translating project objectives into manageable tasks and assigning resources and target dates to each task. Project Statement of Work Developing the SOW to capture all elements of project deliverables. Project Management Controlling project activity, communicating progress, resolving issues and managing project deliverables. Project Closeout Confirming that all project objectives were achieved and that all operational requirements have been met. Project Transition Managing the handoff from implementation to ongoing program management and maintenance. Project Audit Reviewing ongoing customer needs and initial operational procedures to ensure that the program guidelines are adequate to support ongoing needs. RR Donnelley eases the burden on the customer by assigning the people and using the right systems to implement a program quickly and accurately, enabling customers to enjoy the benefits faster. 20

For a full comparison of Magento Enterprise and Magento Community, visit http://www.magentocommerce.com/product/compare. Magento Feature List

For a full comparison of Magento Enterprise and Magento Community, visit http://www.magentocommerce.com/product/compare. Magento Feature List Magento is a feature-rich, professional Open Source ecommerce platform solution that offers merchants complete flexibility and control over the user experience, content, and functionality of their online

More information

Site Management Abandoned Shopping Cart Report Best Viewed Products Report Control multiple websites and stores from one

Site Management Abandoned Shopping Cart Report Best Viewed Products Report Control multiple websites and stores from one Site Management Abandoned Shopping Cart Report Best Viewed Products Report Control multiple websites and stores from one Best Purchased Products Report Administration Panel with ability to share as much

More information

For a full comparison of Magento Enterprise and Magento Community, visit http://www.magentocommerce.com/product/compare. Magento Feature List

For a full comparison of Magento Enterprise and Magento Community, visit http://www.magentocommerce.com/product/compare. Magento Feature List Magento is a feature-rich, professional Open Source ecommerce platform solution that offers merchants complete flexibility and control over the user experience, content, and functionality of their online

More information

INTRODUCING U.CONNECT...A MODULAR, INTEGRATED BUSINESS COMMUNICATION SOLUTION DESIGNED TO EFFECTIVELY:

INTRODUCING U.CONNECT...A MODULAR, INTEGRATED BUSINESS COMMUNICATION SOLUTION DESIGNED TO EFFECTIVELY: Modular, Integrated esolutions Support a Project, a Program, or Enterprise Print Management Your company communicates in lots of ways. Through printed documents & publications, corporate marketing collateral,

More information

Chemistry Enterprise Dashboard

Chemistry Enterprise Dashboard Chemistry Enterprise Dashboard Solimar Systems, Inc. Chemistry Enterprise Dashboard Driving Customer Communications to Multi-Channel Delivery Need to know exactly what is happening on the production floor?

More information

End-to-End Communication Solutions for Print & Marketing

End-to-End Communication Solutions for Print & Marketing End-to-End Communication Solutions for Print & Marketing All from one, centralized web-based interface! Your company communicates in lots of ways. Through printed documents & publications, corporate marketing

More information

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency Teradata Marketing Operations Reduce Costs and Increase Marketing Efficiency Product Insight Brochure What Would You Do If You Knew? TM What would you do if you knew your marketing efforts could be freed

More information

S U M M A R Y O F T R A D E P O I N T E N T E R P R I S E F O R W I N D O W S C O R E F U N C T I O N A L I T Y

S U M M A R Y O F T R A D E P O I N T E N T E R P R I S E F O R W I N D O W S C O R E F U N C T I O N A L I T Y S U M M A R Y O F T R A D E P O I N T E N T E R P R I S E F O R W I N D O W S C O R E F U N C T I O N A L I T Y C U S T O M E R R E L A T I O N S H I P M A N A G E M E N T O V E R V I E W CRM: Contact

More information

Site Management International Support Search Engine Optimization Analytics and Reporting

Site Management International Support Search Engine Optimization Analytics and Reporting Site Management Control multiple websites and stores from one Administration Panel with ability to share as much or as little information as needed Administration Permission System Roles and Users Web

More information

Your donors and supporters are increasingly multi-channel and they expect to get information that is relevant to their lives and interests

Your donors and supporters are increasingly multi-channel and they expect to get information that is relevant to their lives and interests Luminate Online Multiple Channels, One Solution Your donors and supporters are increasingly multi-channel and they expect to get information that is relevant to their lives and interests through the channels

More information

Digital Asset Management

Digital Asset Management A collaborative digital asset management system for marketing organizations that improves performance, saves time and reduces costs. MarketingPilot provides powerful digital asset management software for

More information

Integral Party Plan Software. Implementation Options 2015

Integral Party Plan Software. Implementation Options 2015 Integral Party Plan Software Implementation Options 2015 Party Plan Solutions Overview Party Plan Solutions is a software development and business consulting firm dedicated to serving direct selling companies

More information

Software Features & Capabilities

Software Features & Capabilities Software Features & Capabilities MarketHUB+ is DocuStar s web-based marketing resource management system for managing marketing materials and campaigns in coordination with a field sales force, agents,

More information

Magento 1.3 Feature List

Magento 1.3 Feature List ecommerce Platform for Growth Magento 1.3 Feature List Site Management Control multiple websites and stores from one Administration Panel with ability to share as much or as little information as needed

More information

Gain visibility, control, and strategic advantage with next generation spend management.

Gain visibility, control, and strategic advantage with next generation spend management. V I S A C O M M E R C I A L S O L U T I O N S V I S A I N T E L L I L I N K S P E N D M A N A G E M E N T B R O C H U R E Gain visibility, control, and strategic advantage with next generation spend management.

More information

Zoho CRM. Getting Started. Guidelines for Beginners

Zoho CRM. Getting Started. Guidelines for Beginners Zoho CRM Getting Started Guidelines for Beginners - 1 - Getting Started on Zoho CRM Welcome to Zoho CRM, an On-demand Customer Relationship Management (CRM) software for managing your customer relations

More information

release 240 Exact Synergy Enterprise CRM Implementation Manual

release 240 Exact Synergy Enterprise CRM Implementation Manual release 240 Exact Synergy Enterprise CRM Implementation Manual EXACT SYNERGY ENTERPRISE CRM IMPLEMENTATION MANUAL The information provided in this manual is intended for internal use by or within the organization

More information

Multiple Channels, One Solution

Multiple Channels, One Solution Multiple Channels, One Solution Your donors and supporters are increasingly multi-channel and they expect to get information that is relevant to their lives and interests through the channels they choose.

More information

for Ecommerce Companies

for Ecommerce Companies for Ecommerce Companies NetSuite offers the industry s first and only: Single system for ecommerce, accounting/erp, and customer relationship management Web store tied to back office in real-time Built-in,

More information

From small businesses to large enterprise companies, Recurly offers the simplicity and sophistication your business needs as it grows.

From small businesses to large enterprise companies, Recurly offers the simplicity and sophistication your business needs as it grows. GROWING with From small businesses to large enterprise companies, Recurly offers the simplicity and sophistication your business needs as it grows. Our features, tools, and support help you effectively

More information

Product. Corillian Business Online Corporate Treasury Management Solution on the Industry s Best Online Banking Platform

Product. Corillian Business Online Corporate Treasury Management Solution on the Industry s Best Online Banking Platform Product Corillian Business Online Corporate Treasury Management Solution on the Industry s Best Online Banking Platform Online Corporate Banking Today Realtime liquidity management and access to relevant

More information

Multi-Channel Retail Software

Multi-Channel Retail Software Multi-Channel Retail Software In Store. Online. Mobile. Introducing Stratus Retail, the premier multichannel retail software by Celerant Technology. Stratus allows retailers the freedom to run their business

More information

April 2010. 2007, 2008, 2009, 2010 GXS, Inc. All Rights Reserved.

April 2010. 2007, 2008, 2009, 2010 GXS, Inc. All Rights Reserved. April 2010 2007, 2008, 2009, 2010 GXS, Inc. All Rights Reserved. Licenses and Trademarks All product names are copyrights and registered trademarks/tradenames of their respective owners. Information in

More information

Allied Marketing Storefront Guide

Allied Marketing Storefront Guide Allied Marketing Storefront Guide Table of Contents I. Introduction... 2 Marketing Storefront Overview... 2 Benefits of Marketing Storefront... 2 Features of Marketing Storefront... 2 Accessing Marketing

More information

Online Packaging Management Solution

Online Packaging Management Solution Online Packaging Management Solution WebCenter WebCenter is a powerful web-based Packaging Management platform to manage your business process, approval cycles and digital packaging assets. Specification

More information

ECN Spec. Sheet. Knowledge Marketing s Integrated Marketing Platform Delivers: Customer Lifecycle Marketing. Centralized Data Technology

ECN Spec. Sheet. Knowledge Marketing s Integrated Marketing Platform Delivers: Customer Lifecycle Marketing. Centralized Data Technology ECN Spec. Sheet Knowledge Marketing s Integrated Marketing Platform Delivers: Customer Lifecycle Marketing Centralized Data Technology Turnkey Email Marketing Direct Marketing Services Search Engine Marketing

More information

Reduce Costs and Improve Efficiency by Automating Oracle Document Distribution. Open Text Fax and Document Distribution Group October 2009

Reduce Costs and Improve Efficiency by Automating Oracle Document Distribution. Open Text Fax and Document Distribution Group October 2009 Reduce Costs and Improve Efficiency by Automating Oracle Document Distribution Open Text Fax and Document Distribution Group October 2009 2 White Paper Contents Introduction...3 The Challenge: Efficiently

More information

Table of Contents. ecommerce...1 SmartSync...9 Electronic Data Interchange (EDI)...11 ebusiness Partnerships...13 ebusiness Integrated Solutions...

Table of Contents. ecommerce...1 SmartSync...9 Electronic Data Interchange (EDI)...11 ebusiness Partnerships...13 ebusiness Integrated Solutions... Table of Contents ecommerce...1 SmartSync...9 Electronic Data Interchange (EDI)...11 ebusiness Partnerships...13 ebusiness Integrated Solutions...17 In today s hectic business world, we are faced with

More information

SAP VIRTUAL AGENCY GETTING STARTED GUIDE

SAP VIRTUAL AGENCY GETTING STARTED GUIDE GETTING STARTED GUIDE TABLE OF CONTENTS Introduction 3 Starting Out 5 Creating Campaigns and Collateral 8 Customizing and Executing a Pre-Packaged Campaign 9 Create your own Campaigns 11 Create a Landing

More information

In-Network Translation User s Guide

In-Network Translation User s Guide GXS EDI Services In-Network Translation User s Guide GC34-3282-02 Third Edition (November 2005) This book replaces GC34-3282-01. Copyright GXS, Inc. 1998, 2005. All rights reserved. Government Users Restricted

More information

GOMEMBERS. GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. www.aptean.com

GOMEMBERS. GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. www.aptean.com GOMEMBERS association management system GOMEMBERS OVERVIEW Membership driven solution to help you fulfill your mission. brochure gomembers overview 2 MEMBERSHIP MANAGEMENT FINANCIAL MANAGEMENT ONLINE SOLUTIONS

More information

Sage MAS 90 and 200. Extended Enterprise Suite S

Sage MAS 90 and 200. Extended Enterprise Suite S Sage MAS 90 and 200 Extended Enterprise Suite S An End-to-End Approach to Business Software At Sage, we ve been supporting businesses like yours with world-class business software for well over a quarter

More information

Real-Time Dashboards. Prepackaged Roles and Drag-and-Drop Capability

Real-Time Dashboards. Prepackaged Roles and Drag-and-Drop Capability Get Superior Value with an Affordable Solution. Built from the ground up for growing and midsize enterprises, NetCRM offers affordable pricing, accelerated implementation, and comprehensive support packages

More information

magento features list

magento features list features list magento features list Magento is a feature-rich ecommerce platform solution that offers merchants complete flexibility and control over the functionality of their online channel. Magento

More information

See your business in a new way.

See your business in a new way. Operations and Distribution Management Brochure See your business in a new way. Realize the future of your business today. See your business in a new way. Realize the future of your business today. Distribution

More information

ORACLE isupplier PORTAL

ORACLE isupplier PORTAL ORACLE isupplier PORTAL Key Features Supplier collaboration for complex goods and services Advanced supplier change order management PO status tracking Non-PO self-service invoicing Invoice dispute resolution

More information

VISMA BUSINESS PRODUCT BROCHURE. From Nevalee Business Solutions

VISMA BUSINESS PRODUCT BROCHURE. From Nevalee Business Solutions VISMA BUSINESS PRODUCT BROCHURE From Nevalee Business Solutions CONTENTS PRODUCT OVERVIEW... 3 BACKGROUND... 3 CORE MODULES... 3 ADD-ONS... 8 REPORTING AND ANALYSIS... 8 POS... 9 WEB SHOP... 10 DOCUMENT

More information

Magento Features List

Magento Features List Magento Features List Magento is a feature-rich ecommerce platform solution that ofers merchants complete lexibility and control over the functionality of their online channel. Magento s search engine

More information

Accelerating Your Cash Flow

Accelerating Your Cash Flow Accelerating Your Cash Flow Invoices On-Line Invoices On-Line (IOL) from Direct Insite delivers on-demand AP, AR and payments capabilities that are deployed fast, with minimal cost and operational impact,

More information

NetSuite 10.0 Highlights

NetSuite 10.0 Highlights NetSuite 10.0 Highlights Businesses today are looking for technology solutions to help them raise the visibility of their Web site, streamline their customer processes, increase organizational productivity

More information

DRIVING B2B SALES IN THE AGE OF DIGITAL

DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL WE RE ON THE CUSP OF A GENERATION SHIFT IN B2B PURCHASING. As Business-to-Business (B2B) buyers are exposed to innovative

More information

The ALL-IN-oNe solution for PersoNALIzed CommuNICATIoN

The ALL-IN-oNe solution for PersoNALIzed CommuNICATIoN The ALL-IN-one solution for Personalized Communication 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr Let's Talk About Your Business John, Take your business into the future with complete

More information

maximize efficiencies and increase revenues Unified Workflow Solutions for Commercial Printing

maximize efficiencies and increase revenues Unified Workflow Solutions for Commercial Printing maximize efficiencies and increase revenues Unified Workflow Solutions for Commercial Printing Kodak Solutions that fit your business Whatever your size, set up or scale, Kodak is a valuable resource to

More information

Workflow. The key to streamlining the production printing process

Workflow. The key to streamlining the production printing process Workflow The key to streamlining the production printing process Contents Workflow Summary 3 What is a workflow? 4 Workflow Where did it come from and where is it going? 6 What s so important about a Workflow?

More information

DIRECT MAIL SOLUTIONS. Redi-Mail Direct Marketing 5 Audrey Place Fairfield, NJ 07004 973.808.4500 sales@redimail.com www.redimail.

DIRECT MAIL SOLUTIONS. Redi-Mail Direct Marketing 5 Audrey Place Fairfield, NJ 07004 973.808.4500 sales@redimail.com www.redimail. End-to-End Solutions High Quality Results Competitive Prices DIRECT MAIL SOLUTIONS Redi-Mail Direct Marketing 5 Audrey Place Fairfield, NJ 07004 973.808.4500 sales@redimail.com www.redimail.com RM 1599

More information

MarketingPilot Event Management at a Glance. The New Standard in Event, Conference and Trade Show Management Software

MarketingPilot Event Management at a Glance. The New Standard in Event, Conference and Trade Show Management Software Event Management at a Glance The New Standard in Event, Conference and Trade Show Management Software MarketingPilot is the first true integrated event planning, registration and marketing software suite

More information

c360 Product Catalog

c360 Product Catalog c360 Product Catalog Built on Microsoft Dynamics CRM 2011 c360 Solutions Inc 2002 Perimeter Summit Blvd Suite 700 Atlanta, GA 30319 Toll Free Product Sales 888.929.3670 E-mail sales@c360.com c360 PRODUCTS

More information

How to select the right Marketing Cloud Edition

How to select the right Marketing Cloud Edition How to select the right Marketing Cloud Edition Email, Mobile & Web Studios ith Salesforce Marketing Cloud, marketers have one platform to manage 1-to-1 customer journeys through the entire customer lifecycle

More information

Accounts Payable. Highlights

Accounts Payable. Highlights Accounts Payable With Blackbaud s Accounts Payable, paying bills is now easier and more efficient. Make payments any way you want by system-generated or handwritten check, bank draft or electronic funds

More information

Business Management Made Simpler

Business Management Made Simpler SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Business Management Made Simpler Successfully manage and grow your small business Successfully manage and grow your

More information

EVERYTHING YOU NEED TO KNOW ABOUT EMAILCONDUCTOR

EVERYTHING YOU NEED TO KNOW ABOUT EMAILCONDUCTOR EVERYTHING YOU NEED TO KNOW ABOUT EMAILCONDUCTOR (AND THEN SOME...) General Information EmailConductor is a mature application now in its seventh major release, and is being used by more than 60 financial

More information

Sage 300 ERP 2014 Get more done.

Sage 300 ERP 2014 Get more done. Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences

More information

2013 VIP RELEASE NOTES

2013 VIP RELEASE NOTES 2013 VIP RELEASE NOTES Release 10 August 2013 VIP Contact Indicators VIP Contact Indicators allow loan officers to categorize their contacts as VIP or Non-VIP. These indicators can later be used to develop

More information

McAfee Web Reporter Turning volumes of data into actionable intelligence

McAfee Web Reporter Turning volumes of data into actionable intelligence McAfee Web Reporter Turning volumes of data into actionable intelligence Business today is more Internet-dependent than ever before. From missioncritical services to productivity tools, Internet access

More information

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save

More information

Oracle istore. Deliver Intelligent, Personalized Customer Experiences

Oracle istore. Deliver Intelligent, Personalized Customer Experiences Oracle istore Oracle istore is the Enterprise E-Business Suite ecommerce application that provides a personalized, comprehensive and cost-effective Internet sales channel. istore is a key component of

More information

Mothernode CRM ENTERPRISE (ERP) EDITION

Mothernode CRM ENTERPRISE (ERP) EDITION Mothernode CRM ENTERPRISE (ERP) EDITION Everything you need to run your business from sales to order fulfillment, inventory management to invoicing, and much more. Mothernode CRM The easiest way to run

More information

Sun Bear Marketing Automation Software

Sun Bear Marketing Automation Software Sun Bear Marketing Automation Software Provide your marketing and sales groups with a single, integrated, web based platform that allows them to easily automate and manage marketing database, campaign,

More information

Magento Features List

Magento Features List Magento Features List Magento is a feature-rich ecommerce platform solution that offers merchants complete flexibility and control over the functionality of their online channel. Magento s search engine

More information

FilesAnywhere Feature List

FilesAnywhere Feature List FilesAnywhere Feature List FilesAnywhere Page 1 of 9 3/31/2014 Contents Basic Features... 3 Advanced Features... 7 Enterprise Features... 9 FilesAnywhere Page 2 of 9 3/31/2014 Basic Features No File Size

More information

Engaging Agents in Joint Marketing Initiatives

Engaging Agents in Joint Marketing Initiatives Engaging Agents in Joint Marketing Initiatives How Insurance Companies can Increase Sales and Improve Results by Kandi O Connor President, MarketHUB+ Executive summary The disconnect between insurance

More information

ORACLE PROJECT MANAGEMENT

ORACLE PROJECT MANAGEMENT ORACLE PROJECT MANAGEMENT KEY FEATURES Oracle Project Management provides project managers the WORK MANAGEMENT Define the workplan and associated resources; publish and maintain versions View your schedule,

More information

Product. Credit Card Management Comprehensive, Online Credit Card Account Management

Product. Credit Card Management Comprehensive, Online Credit Card Account Management Product Credit Card Management Comprehensive, Online Credit Card Account Management Give cardholders a complete, real-time view of their credit card account information while reducing your total cost of

More information

Integrated Marketing Management Aprimo Marketing Studio On Demand

Integrated Marketing Management Aprimo Marketing Studio On Demand Integrated Marketing Management Aprimo Marketing Studio On Demand The cloud-based platform that adds new efficiency and effectiveness to all aspects of your marketing. A robust suite of marketing operations

More information

Advanced Multichannel Order Management Solutions That Optimize Sales Performance

Advanced Multichannel Order Management Solutions That Optimize Sales Performance Advanced Multichannel Order Management Solutions That Optimize Sales Performance Analytics that help you make accurate, informed decisions Scalable and Vendor-Neutral; work with any service provider Over

More information

Get results with modern, personalized digital experiences

Get results with modern, personalized digital experiences Brochure HP TeamSite What s new in TeamSite? The latest release of TeamSite (TeamSite 8) brings significant enhancements in usability and performance: Modern graphical interface: Rely on an easy and intuitive

More information

Commerce Management System

Commerce Management System Commerce System Commerce Without Compromise The scalability and value of hosted e-commerce... The performance and control of a licensed software solution The world of e-commerce is becoming more and more

More information

Automated Web to print designed for in-plants.

Automated Web to print designed for in-plants. Turn Printing into Productivity Automated Web to print designed for in-plants. THE INNOVATIVE SOLUTION: WebCRD automates ordering, fulfillment, job ticketing, production management and chargebacks across

More information

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT KEY FEATURES Manage leads, configure vehicles, prepare quotes, submit invoice and process orders Capture customer, vehicle and service

More information

For Innovative SOLUTION OVERVIEW

For Innovative SOLUTION OVERVIEW For Innovative SOLUTION OVERVIEW Table of Contents 2 of 28 TMW-Synergize Solution Overview... 3 TMW-Synergize Base Imaging Solution... 4 TMW-Synergize Base Imaging for Innovative... 4 Components of TMW-Synergize

More information

Introduction to ProSMART: Proforma s Sales Marketing and Relationship Tool How to Log On and Get Started

Introduction to ProSMART: Proforma s Sales Marketing and Relationship Tool How to Log On and Get Started Introduction to ProSMART: Proforma s Sales Marketing and Relationship Tool How to Log On and Get Started ProSMART - 2/20/2002 1 Table of Contents INTRODUCING PROSMART: PROFORMA S SALES MARKETING AND RELATIONSHIP

More information

Case Management Implementation Guide

Case Management Implementation Guide Case Management Implementation Guide Salesforce, Summer 15 @salesforcedocs Last updated: June 30, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark

More information

IBM content management solutions deliver a return on all of your information.

IBM content management solutions deliver a return on all of your information. IBM Content Management Manage, share, protect and deliver information on demand IBM content management solutions deliver a return on all of your information. Innovative offerings enhance customer satisfaction,

More information

Oracle Utilities Work and Asset Management

Oracle Utilities Work and Asset Management Oracle Utilities Work and Asset Management User Guide Release 2.1.0 E61870-01 May 2015 Oracle Utilities Work and Asset Management User Guide Release 2.1.0 E61870-01 May 2015 Documentation build: 4.30.2015

More information

NETWRIX EVENT LOG MANAGER

NETWRIX EVENT LOG MANAGER NETWRIX EVENT LOG MANAGER ADMINISTRATOR S GUIDE Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment

More information

What s new in Sage Evolution Version 6.81

What s new in Sage Evolution Version 6.81 What s new in Sage Evolution Version 6.81 Sage Sage s continuous investment in research and development ensures that you are kept up-to-date with the latest and most cutting-edge business management software.

More information

Your Business Doesn t Fit a Mold; Neither Should Your Software. Why Your Facility Needs CMMS Software. FaciliWorks 8i Web-based CMMS.

Your Business Doesn t Fit a Mold; Neither Should Your Software. Why Your Facility Needs CMMS Software. FaciliWorks 8i Web-based CMMS. Why Your Facility Needs CMMS Software Improve productivity Control operations and maintenance costs Maximize asset uptime Prevent mistakes Become proactive Avoid legal obligations and liability Reduce

More information

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012 What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration

More information

Oracle Order Management

Oracle Order Management Oracle Order Management Oracle Order Management is an order-to-cash solution that provides capabilities for customers, partners and employees to select the right products and services, negotiate the best

More information

Sage 100 ERP 2014 Connect your business.

Sage 100 ERP 2014 Connect your business. Sage 100 ERP 2014 Connect your business. The foundation for connecting your business to provide a better customer experience, increase revenue, and make better business decisions New web and mobile functionality:

More information

www.aocsolutions.com Automated Accounts Payable and Commercial Card Management from AOC Solutions

www.aocsolutions.com Automated Accounts Payable and Commercial Card Management from AOC Solutions www.aocsolutions.com Automated Accounts Payable and Commercial Card Management from AOC Solutions Payments are the core of our business; we monitor and understand the ever-changing landscape of the industry.

More information

Abila MIP Fund Accounting

Abila MIP Fund Accounting Abila MIP Fund Accounting Module Overview Award-winning Abila MIP Fund Accounting (formerly Sage 100 Fund Accounting) is the financial management solution preferred by nonprofit and government organizations

More information

User Guide Package Exception Management

User Guide Package Exception Management User Guide Package Exception Management 70-3262-4.6 PRECISION Applications 2012 September 2012 2012 Precision Software, a division of QAD Inc. Precision Software products are copyrighted and all rights

More information

For TruckMate SOLUTION OVERVIEW

For TruckMate SOLUTION OVERVIEW For TruckMate SOLUTION OVERVIEW Table of Contents 2 of 31 TMW-Synergize Solution Overview... 3 TMW-Synergize Base Imaging Solution... 4 TMW-Synergize Base Imaging for TruckMate... 4 Components of TMW-Synergize

More information

NetSuite for Wholesale Distributors

NetSuite for Wholesale Distributors NetSuite for Wholesale Distributors Key benefits Built-in support for wholesale distribution business processes Real-time visibility throughout your entire organization, from sales to operations to invoicing

More information

MITS Distributor Analytics

MITS Distributor Analytics Product Datasheet For TrulinX Users MITS Distributor Analytics A powerful combination of reporting features MITS Distributor Analytics gives you a competitive edge when it comes to making decisions that

More information

CASE STUDY TOPPERS PIZZA S4 SOLUTION How a single source storefront solution saves Toppers Pizza thousands of dollars.

CASE STUDY TOPPERS PIZZA S4 SOLUTION How a single source storefront solution saves Toppers Pizza thousands of dollars. S4 SOLUTION How a single source storefront solution saves Toppers Pizza thousands of dollars. INTRODUCTION Suttle-Straus is a comprehensive marketing and graphics communication service provider. First

More information

MarketingPilot Lead Management Option at a Glance

MarketingPilot Lead Management Option at a Glance at a Glance Integrated lead management software that improves marketing and sales performance, saves time and reduces costs. MarketingPilot provides powerful, flexible and easy to use tools to track and

More information

Promotional Products Supplier Packet

Promotional Products Supplier Packet Promotional Products Supplier Packet A Better Business Approach Revision: 1.0 ABBASOFT TECHNOLOGIES 23161 Mill Creek Drive #360 Laguna Hills, CA 92653 Phone: 949.830.5113 Fax: 949.830.1304 E-mail: sales@abbasoft.com

More information

retail Enterprise Management Software (EMS) for Retail A COMPLETE SOLUTION FOR THE RETAIL INDUSTRY Consider the benefits of end-to-end integration:

retail Enterprise Management Software (EMS) for Retail A COMPLETE SOLUTION FOR THE RETAIL INDUSTRY Consider the benefits of end-to-end integration: Enterprise Management Software (EMS) for Retail retail A COMPLETE SOLUTION FOR THE RETAIL INDUSTRY The retail business continues to grow more complex. New distribution channels and e-commerce alternatives

More information

Team/MHC Franchise Services is that strategic partner.

Team/MHC Franchise Services is that strategic partner. With the growing demand to increase the efficiency of traditional and digital marketing operations, there is a huge opportunity for improvement in the acquisition, management, tracking and distribution

More information

when it comes. Benjamin Disraeli to be ready for opportunity The secret of success is What is CRM? Why CRM? About Agiline CRM

when it comes. Benjamin Disraeli to be ready for opportunity The secret of success is What is CRM? Why CRM? About Agiline CRM What is CRM? Customer Relationship Management (CRM) is a strategy and a corporate philosophy that puts the customer at the center of business operations so as to increase profits by improving customer

More information

Transform your business

Transform your business Transform your business with high-value online services Web-to-print and cross-media marketing tools from Online Print Solutions and Kodak Tap into today s growth opportunities Web-based tools are becoming

More information

Your Complete ecommerce Web-to-Print Solution. Helpful Hints AND Feature Review

Your Complete ecommerce Web-to-Print Solution. Helpful Hints AND Feature Review Your Complete ecommerce Web-to-Print Solution Helpful Hints AND Feature Review Table of Contents FEATURES AND NAVIGATION REFERENCES Top Level Navigation (Store Management)...4 Edit Settings Navigation

More information

Solutions for Accounts Payable Process Optimization

Solutions for Accounts Payable Process Optimization Solutions for Accounts Payable Process Optimization ScerIS is your resource for Accounts Payable Process Optimization (APPO). We help clients do more at lower cost, in less time and with fewer people.

More information

14.95 29.95. 3 Unlimited. Click4Assistance - Package Comparison. The Packages...

14.95 29.95. 3 Unlimited. Click4Assistance - Package Comparison. The Packages... The Packages... Lite Low cost, entry level live chat software, available for small businesses with a single operator. This option allows unlimited chats, and offers a great range of button images and chat

More information

OUR EXPERTISE. We were awarded Technology Innovation of the Year by Xplor

OUR EXPERTISE. We were awarded Technology Innovation of the Year by Xplor Suite OUR EXPERTISE Merrill Corporation serves the leading names in managed healthcare with our integrated chain of custody, integrity manufacturing and robust reporting. Since 1968, Merrill has been in

More information