SECURITY ENFORCEMENT AT MELIA BALI VILLAS & SPA RESORT

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1 FOR IMMEDIATE RELEASE Contact : Evy Suryaningsih Public Relations Officer Phone : (62-361) Fax : (62-361) SECURITY ENFORCEMENT AT MELIA BALI VILLAS & SPA RESORT Melia Bali, 07 October Following with the recent incident Bali Bomb II on October 01, 2005, Meliá Bali Villas & Spa Resort recognizes the importance of to re-enforce security within the hotel area and extends cooperation within the Nusa Dua Area with Nusa Dua local authority to ensure guest s safety and convenience, with the several action taken as follows. 1. Nusa Dua area We have joined coordination meeting with BTDC (Bali Tourism Development Corporation) of Nusa Dua together with other hotels in Nusa Dua to apply the same standard to visitors in Nusa Dua area, which are: a. Check all vehicles entering hotel premises (for car, has to open the window) b. To extensively cautious at public area with in Nusa Dua including beach front c. For the security reason, the entrance to Nusa Dua area has been strengthened all the times where all visitors just can go through the main gate, and the other 3 gates have been closed. In addition to this, all the access to the Hotel has also restricted where the security personnel checking all the cars randomly and people come in to the hotel. 2. Tour / transportation within Bali - We strongly advise our guests to use a reliable transportation services available at the bell desk, either by meter taxi or rental car. - We have conveyed message from the Consulates to respective guests to take extra precautions while traveling within Bali. 3. Within the hotel premises We have exercised the following security precautions starting on Sunday, 02 October 2005, as per following: - All Management and staff from all departments have been informed about the current situation and aware of the importance to cooperate and to extend assistance in ensuring the security and safety of the hotel - We have added more personnel in our Security Department to ensure 24 hours surveillance, security guidelines in the rooms that contemplate security measurements and others. - All visitors to the hotel must be able to show proper ID card or Hotel Passport for guests otherwise direct body search will be conducted. - All hotel s suppliers or vendors have to enter the hotel from the staff entrance and only allowed to enter the hotel premises after getting approval from the security. - Our multilingual Guest Relations Officers are fully informed and well trained to assist all guests inquiries. Please find details of the points mentioned above at the following pages including the updated operation of hotel facilities.

2 Hotel Name : MELIA BALI VILLAS & SPA RESORT Valid from : OCTOBER 02, 2005 Issued by : ALFONSO ROMERO Title : GENERAL MANAGER Questionnaires Response Other comments A. NUMBER OF SECURITY 1 Number of Security before 1 Oct Number of Security after 1 Oct Number of Security during night 4 Number of Night shift Manager 5 Number of Security building / posts 6 Number of Security in property 7 Patrol round by Security 8 Patrol round by Police B. SECURITY PROCEDURES 35 FULL TIME STAFF 41 FULL TIME STAFF 9 Full Time staff 1Manager on Duty 2 Engineer on duty 4 permanent security posts strategically placed near the boundaries of the resort Added 2 security personnel from Police Marine and 2 staff from Safety & Environment Department which is stand by for 24 hours Plus additional Nusa Dua Tourist Police Plus additional Nusa Dua Tourist Police General Manager on call 24 hours, Nusa Dua police night manager on duty Polsec Bualu manager on duty 2 bicycles were purchased just recently for the purpose of increasing patrols around the resort at a faster speed 35 full time employees Additional Nusa Dua Tourist Police and 2 security personnel from Police Marine 2 full patrols daily, security divided in Check point clocks are placed in various zones, manned 24 hours/day locations around the resort. These clocks Nusa Dua Police every 2 hours 1 tourist police assigned 24 hours, Marine Police daytime beach patrol must be stamped twice nightly. Undercover police 7 pm 6 am daily 1 Number of shift 3 shifts 24hrs 2 Boom Gate (Yes/No) YES Speed bumps have been placed recently at the entrance to improve safety and reduce speed of oncoming vehicles. 3 Vehicle Check YES All cars are stopped and checked 24 hours a (Yes/No) day. Mirrors are used to check underneath the cars. 4 Baggage Check (Yes/No) 5 Security Camera (Yes/No) How Many 6 Any other Security source YES Random baggage checks, unattended packages in the lobby area. YES, 16 cameras Main Gate 1, Lobby Entrance 2, Reception 4, Beach 2, Lower Arcade Corridor 1, Ground level Lobby 1, Receiving Area 2, LPG Area 1, Spa 1. Chief Security Melia Bali, Fire Brigade Monthly Meetings Security managers Nusa Team Melia Bali, BTDC security, Bualu Dua hotels with BTDC security and Police. police, Village security (pecalang) 1 metal detector used randomly

3 C. ADDITIONAL INFORMATION 1- Increase security staff, undercover police included? (Please note separate section on the Security and Police arrangements for the Nusa Dua area under section D) Melia Bali has increased security staffing by adding 4 additional people from other departments. These people will be trained and educated in the procedures of security. All these people will be uniformed in casual batik shirts with dark pants. In addition to this increased staffing, the night staff is now patrolling with the security department providing an additional 3 people per shift at night. In addition to that, 2 security Police Marine personnel were added to secure the security system in Melia Bali Villas & Spa Resort In addition to our internal implementation we have also increased coordination and coverage between the hotel security, BTDC security, Polsec, Tourism Police and Marine Police on public areas surrounding the hotel and keep updating & informing every issues or news received. 2- Strengthen security check for vehicles entering hotel property Since Sunday October 02, all cars are stopped, checked and the drivers identification checked. Mirrors are used to check under the cars. The security portal is kept in the down position not to allow cars to proceed until they have been checked. A metal detector is also used to search for suspicious items in the car of on people. Drivers are instructed to stay with their cars in the car park. However this action is been carried out before the incident happened but now days the security level is raised up. 3- Increase security checkpoints within hotel property Over 25 clock checkpoints are used daily and nightly to ensure the entire property is covered. The security post has just been added to 1 more efficient area, at villa area to improve awareness and the presence of the security team. Two security bicycles have been purchased to increase security patrols at a faster speed. The Meliá Bali security team is very quick to respond when necessary. Meliá Bali also has an established emergency response system designed to assist in case of bomb threats, fires, earthquakes, guest accidents, and evacuations. This is presented in every work area with a colored chart for all staff to ready. In addition to own security Nusa Dua police inspects property randomly every 2 hours. Security Managers of Nusa Dua hotels will check other hotels weekly and submit report to General Manager 4- Strengthening night shift program The night security team is assisted by other departments working in the evening and the Night Manager. The minimum standard is for 3 people to assist the resort s security nightly. Undercover police at hotel nightly. Increased coordination and coverage with BTDC security, Polsec, Tourist Police and Marine police.

4 5- Strengthen random luggage checks, especially in hotel loading area All resort staff has been informed on procedures for suspicious luggage or people. Security Officers randomly check luggage moving in and out of the Front Lobby area. The resort s metal detector is used randomly to assist this check. The Chief Security reviews a name list of all in-house guests, arrivals, and departures daily to know what clientele are staying with us and if there should be any concern with certain individuals. D. SECURITY ORGANIZATION NUSA DUA Nusa Dua is a special Tourism Enclave, featuring a multi level security framework for the hotels, Golf Course and Galleria Nusa Dua Shopping Mall. The established security framework consists of: a. Polsec Bualu ( National Police Bualu station covering Nusa Dua and Bualu) 84 officers 24 hours b. Marine Police Benoa 12 officers patrolling Nusa Dua and Tandjung Benoa Beach 24 hours c. BTDC Security (Government Organization, owner of Nusa Dua) 8 security posts in Nusa Dua, 4 shifts, 68 security staff d. Tourist Police Nusa Dua 12 officers, patrol each hotel in Nusa Dua every 2 hours, 3 shifts e. Individual Hotel Security Melia Bali: 35 full time staff, 3 shifts plus nightly Hotels in Nusa Dua work closely together on Security matters and since the October 1, 2005 incident the following regular meetings are scheduled: Monthly meeting attended by Hotel Security, BTDC security and local Police Cross checks in neighbor hotels weekly Bali Hotels Association (BHA) held regularly meeting which attended by the Hotel Managers where every news and information are shared during the meeting, in addition to that, BHA updating the all information to the member on daily basis. Medical Clinics and Ambulances in Nusa Dua Hotels All hotels in Nusa Dua ( Bali Hilton, Putri Bali, Grand Hyatt Bali, Melia Bali Villas & Spa Resort, Sheraton Lagoon, The Westin Resort, Nusa Dua Beach Hotel and Club Med ) have a medical clinic. Bali Hilton, The Westin Resort, and Grand Hyatt each have a dedicated ambulance standby which together with 2 ambulances at BTDC can be used at any of the Nusa Dua hotels in case of an emergency. BTDC has dedicated Fire Department with 4 Fire trucks located in Nusa Dua. - end

5 Notes for editor Sol Meliá Hotels & Resorts is the leading hotel group in Spain in both the city and resort hotel markets, the leading chain in Latin America and the Caribbean, the third largest hotel group in Europe and the tenth largest worldwide. The company is also the world s largest resort hotel chain. Sol Meliá Hotels & Resorts has a portfolio of more than 350 city and resort hotels in 30 countries under the brand names of Meliá Hotels, Sol Hotels, TRYP Hotels and Paradisus Resorts. Its properties in Asia include Gran Meliá Jakarta, Meliá Bali Villas & Spa Resort, Meliá Benoa All- Inclusive Resort (Bali), Sol Lovina (Bali), Meliá Purosani (Yogyakarta), and Sol Elite Marbella (Anyer) in Indonesia; Meliá Hanoi in Vietnam and Meliá Kuala Lumpur in Malaysia. Reservations for all Sol Meliá Hotels & Resorts properties can be made through

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