Security Services Survey Response Summary Conducted February 2011

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1 Item Survey Question Yes No Other Campus Safety Office /Responses 1 Respondent classification Total Survey Respondents: 157 (broken down as follows) Students ( 37) 27.6% Resident Student Jaguar Hall (4) 3% Faculty (20) 14.9% Staff (94) 70.1% Aramark Staff (1) 0.7% 2 If I need to contact security, I would know how to do so. ACC Staff (1) 0.7% 76.10% 23.90% Already in Place Inside each phone handset is a sticker that has contact information for campus security Each department was sent a flyer with pictures of security officers and their contact information posted and services available; if you need one please let us know and we will send you one You can call the security office extension x4830 or any time of day; we have an answering service that will answer if that phone is unattended. The answering service will patch your call to a security officer on duty or other employee on duty phones were installed at Jaguar Hall that can be used to reach the front desk and security by pushing one number; they are installed in various places at Jaguar Hall that are accessible to students, faculty and staff Changes Made as Result of Survey Arranged for security officers to be listed on the campus directory by name and with their cell phone numbers Jaguar Hall security phone will roll over to campus security. If no officer is on duty, it will then roll to Fagan Answering Service. End result: Caller will always reach a live person for assistance. Other Suggestions Replace labels on inside of phone handset with florescent colored labels placed on the phone base 3 The security officer on duty displays a courteous, friendly and professional attitude. 4 Security officers offer several services. Please mark services you are aware of. 94% 6% Already in Place We stress to our officers to have a strong visual presence anytime when on duty since security officers are not expected to be sitting at the desk but be out and around the campus as much as possible. Changes Made as Result of Survey A specific duty that took officers off campus for approximately 1 hr. each shift was reassigned to the local sheriff office, leaving security officers more time on campus. 58.2% Aware - Unlock Already in Place classroom & office doors Each department was sent a flyer with pictures of security officers and their contact information posted 44% Aware - Vehicle and services available escort Flyers are also posted on bulletin boards around the campus and Jaguar Hall 23% Aware - Dead Contact information is posted on the monthly incident report sent each month Battery assistance 22.4% Aware - Flat tire assistance 34.3% - Not aware of these services

2 Item Survey Question Yes No Other Campus Safety Office /Responses 5 If you had a security need and contacted the security office in the past, did they respond in a timely manner? 6 Are you aware that UHV has camera surveillance that records activity in many public areas on campus and Jaguar Hall? 7 The Campus Safety Office publishes a monthly incident report which is ed to all employees and students. Does this report provide useful information to you? 8 Are campus and Jaguar Hall parking regulations clear and understandable? 9 Do you have any other comments regarding Security Services at UHV? 34.30% 6.70% Have not had a security need - 59% Already in Place While on duty, security can respond anywhere on campus in 5 to10 minutes 77.60% 22.40% Already in Place While security cameras are not monitored constantly, they are always recording. Cameras are monitored periodically at different times of the day by either the security officer on duty, Jaguar Hall management, or the Safety and Risk Manager. Recordings from these cameras have helped UHV and Victoria Police Department in solving a number of incidents. 25 cameras are in place on Campus 25 cameras are in place at Jaguar Hall 91.80% 8.20% Already in Place Monthly incident reports include reports from Sugar Land, Cinco Ranch, Jaguar Hall and Victoria College incidents UHV shares its incident reports with Victoria College 82.80% 17.20% Already in Place Parking regulations are available on our website: With each parking permit issued, individuals are given a flyer with parking regulations listed Permits are required for all faculty and staff for parking in reserved spaces. Students do not need a permit unless they live in the dormitory at Jaguar Hall For security reasons, Jaguar Hall permits are required for both students and employees Students can also park in reserved spaces after 6:00 pm on campus Other Suggestions The portion of policy that applies to "nose out" parking was intended to be removed. Citations are not being issued for this.

3 A B C D Wish the handicapped parking could be monitored more. I know that people are using tags not belonging to the person in the vehicle Need more lighting at side door of West building. Many students are parking in reserved parking and this does not allow for employee parking Jaguar Hall should be more secure. I think there should be a fence surrounding the Jaguar Hall. Anybody can just walk up to the residents room and go in or break in if they wanted to. I don't think it's secure for the students. Anybody can just walk in during the day and come in to Jaguar Hall. The door in the middle is unlocked and stays unlocked and that is not monitored. Though our officers are courteous, friendly, and professional, (with all due respect) their age, physique, and lack of a sidearm, hardly convey a sense of authority. Additionally, there rarely appears to be more than one on duty at a time. It is not possible to know if the person using the handicapped spot and placing placard in the vehicle is truly the person that the tags belong to. All we can do is monitor that a vehicle in the spot does display proper authorization. If you know of a case where someone else 's disabled tags are being used improperly, please report this to the Safety and Risk Manager, Genaro Cortez. Passing the concern about lighting to our Facilities Services Director Security officers continue to patrol parking lots on campus and at Jaguar Hall to ensure parked vehicles display the proper permit. Offenders are issued a citation. Will refer this concern to Administration The primary purpose of the security officer are to provide a strong visual deterrent. UHDPS Security Officers are not certified peace officers authorized to carry a firearm. Security officers can to issue criminal trespass warnings, parking and traffic citations, make regular rounds, provide escort services, ensure facilities are properly secured, request identification of anyone on campus, ensure emergency phones are working. As the campus grows, the need for certified peace officers will be evaluated. E F G H I I think at some point soon, we should have a police officer added to the security staff. I appreciate the work performed and the professionalism offered by security. I wonder whether having weapons might offer more security in certain instances. What protection can they offer if the need arise? I don't see security officers that work on campus as often as I used to. There is no security presence on campus. They appear to be all over at Jaguar Hall I understand we have an answering service, how does that work? Other services provided by security include fire extinguisher and elevator inspections. Is there anything else they are responsible for? See response to Items D & F At some point there may be a need for either commissioned security officers or certified peace officers. See response to Item H below Two new officers were added to the security team in October. Two of our 6 security officers are assigned to Jaguar Hall while the other 4 have rotating shifts on campus. Yes, we do have an answering service. The answering service was set in place to insure that any call coming into the UHV security office does not go unanswered. Since security officers are not expected to be sitting at the desk but be out and around the campus as much as possible, the phone will "roll" to the answering service who will get a call to the proper person.

4 J K L M Security needs to know where rooms are on campus. When you call the head of security to have Conference Room A opened and he asks what building is that room in. That is a problem. Do the questions focus solely on the Victoria campus? Or do they apply to Cinco Ranch & Sugar Land? Can this be considered a reliable survey if someone only uses one of the three campuses? Does Security roam the halls? This may make a more secure feeling among students, staff and faculty We need licensed peace officers now that we are a residential campus. Some of us are seeing an increase in threatening behavior from students both verbally and in writing. Having licensed peace officers will become more critical if the concealed handguns on campus bill passes. I want to know that we also have officers who also have weapons! The Campus Safety & Risk Office will follow up with security officers to ensure they are familiar with buildings and layout. This survey focuses on the Victoria campus; Sugar Land and Cinco Ranch have their own security services. The survey was sent to all Victoria Staff and students. We focus on regular patrols and visibility. At some point there will be a need for either commissioned security officers or certified peace officers. N O P Q Emergency alerts are issued effectively. But what about on campus emergency procedures for students on physical campus in the event of evacuation or other emergencies. I feel the students could use more information. We need some drills. No one knows what to do in case of a fire, much less a shooter. And security needs to take over a situation when they arrive. From what I have seen, they don't respond all that quickly and they are very hesitant to take charge when they arrive. Why are we using VC security at athletic functions? When the doors in the West bldg. lock, they cannot be opened from the inside sometimes. Isn't this a fire safety issue? It also seems strange to me that as we move toward greater security measures (staff/faculty IDs etc.) that we would move away from requiring students to have parking permits. Surely such a move impedes the ability of security to identify students, staff and faculty from other parties. Safety and security policies and procedures are available on-line on the Campus Safety Manual web site. Hardcopies are available on request from the Safety Office. Students, faculty, and staff are notified at least annually of the availability of federally mandated compliance reports such as the Campus Crime Report, the Fire Safety Report, and the Alcohol and Other Drug Report. Campus safety and security policies and procedures are also referenced in the Student Handbook. We agree that drills are important. We have one scheduled for Jaguar Hall on March 8th or 9th; with another scheduled for the campus. We will address your concerns with security officers. UHV security is used for the in town softball games; VC Police are used for the in town baseball games. We do not have the staff to service all off campus events and still maintain the coverage needed on campus and at the residential hall. Through this survey we were made aware of the door issue. That has since been resolved. Not having a vehicle permit does not prevent our ability to identify drivers. Campus Safety has the ability to search the Department of Motor Vehicle (DMV) database.

5 R S T U V W X Y In regards to recent events, do our campus security carry weapons such as pepper spray? Tasers? Guns? What defense could they provide in the event of an active shooter or violence situation? We haven't been provided info on that type of event. Thanks! Some security guards need to be drilled on their duties mainly escorts and campus presence. There are some days when I never see a security guard on campus. Also when we host events in the Center Bldg. room attendees should not be allowed to park in employee parking spots. When Region 3 and Chamber of Commerce attend meetings they take up all the parking and never get ticketed; they look for a decal then never do anything. Students routinely park in employee reserved parking. It isn't apparent that security actively enforces the parking regulations. Recommend a more proactive approach to enforce parking regulations for students. I do not believe that the parking regulations are being respected. I see many cars without permit parked on RESERVED spots. As an institution that values discipline, I believe we should pay more attention to this matter. Security used to be very visible. In the last several months, they are not. When there is a campus event (especially evening events) they do not seem to be around as much. I would like information on how to contact security if I need to. They need to be more visible patrolling halls, parking lots, etc. rather than just sitting - and why are we using VC security at athletic functions? We need police officers! There are so many creepy people, it's just a matter of time until someone becomes a crime victim. Please see responses above Please see responses above In the event of an active shooter or other emergency situation, either the Victoria City Police, Victoria College and Victoria Sheriff Departments would respond within minutes. Security officers are not intended to confront armed individuals. Please see response to comments above. Security officers are actively patrolling parking lots and issuing tickets to those parked in reserves space and not displaying the proper parking permit. There are periods at the beginning of each semester when warnings are given and then transition to citations. There are some events where attendees are from off campus and Campus Security is asked not to issue tickets as a courtesy. Please see responses above that apply to some of this comment. During evening events security should in area of event and also have a strong visibility in the parking area; which may be why you do not see them at the actual event. We will review out presence with the security officers. Campus Security All Security Officers can be reached on channel 2 of handheld radios Campus Safety & Risk Manager Security Officer Supervisor (cell) Campus Security Officer on Duty (cell) Jaguar Hall Security Jaguar Please see Hall responses Security Officer aboveon Duty (cell) Please see responses above

6 Z AA BB CC DD EE FF GG Great Job! Excellent service! Keep up the good work Keep up the good work. Sometime at night I see someone in a truck that says it is security with blue light flashing following someone like they are stopping them If I get a speeding ticket do I pay it like a parking ticket or do I have to show insurance when I pay it? They ask me for computer help a lot Great service and reliable anytime. Thank You! I think they deserve a raise Security officers are authorized to give traffic tickets for unsafe driving. Tickets would be handled the same as for a parking ticket. We could use some help too, please send us your contact info

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