Symposium Outsourcing & Cloud computing June 14th Vision Atos

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1 Symposium Outsourcing & Cloud computing June 14th 2012 Vision Atos

2 Agenda 1 Trends and challenges 2 What is cloud computing? 3 What is outsourcing? 2

3 Relevant trends: Consumer in the lead, supported by IT Major Trends More interactions from anywhere, at anytime New usages / applications Various roles for any connected individual Mobility & Internet of Things Social Network Big Data Cloud Computing More understanding and knowledge of customers Technology enablers More power on demand for computing 3

4 Security Security is a key element in all 4 trends New usages / applications Technology enablers Mobility & Internet of Things Social Network Revolution Big Data Cloud Computing Secure Wireless Data Transfer Secure Apps & Devices Data Protection Secure personal information Secure storage of data Secure personal & confidential information Secure storage of data Secure data transfer Secure confidential information Companies have to balance their security expertise, trust and privacy to retain customers 4

5 Conclusions 1 Atos identifies 4 major IT Trends: Mobile Technologies, Social CRM, Big Data and Cloud Computing, real and powerful enablers in which Security will be key. 2 Companies that manage to turn those IT trends into business innovation, e.g. innovative business models, processes or products will have a competitive edge. 3 Atos foresees a rapid changing landscape, which calls for an innovative and proactive approach by companies. 5

6 Today's challenges Overview The Services Benefits Experience Increase quality Reduce cost Reduce spend on non-core activities; contain costs and re-focus on core business; move from capital to operational expenditure (CAPex to OPex) Achieve high quality service delivery through standardized processes and accreditation Deliver globally Deliver services wherever you operate around the world; leverage economies of scale Guarantee compliance Ensure 24x7 information security and compliance with regulatory frameworks Introduce a SaaS solution Reduce complexity and foster standardization where possible Improve agility Adopt applications and services that can flexibly respond to business change Leverage innovation Simplify business Improve business performance through application and process consolidation and harmonization Use technology innovations to increase business performance and add value to the enterprise Maximize value Extend the value of your existing application investment to achieve changing business goals 6

7 Agenda 1 Trends and challenges 2 What is cloud computing? 3 What is outsourcing? 7

8 Clound: How we will guide our clients through the transformation 8

9 Agenda 1 Trends and challenges 2 What is cloud computing? 3 What is outsourcing? 9

10 Outsourcing = partnership Take over the responsibility of IT (+ Business) tasks, Within a well defined and coherent environment, Within an intensive, corporate, long term relation, With mutual behavior rules, connected to the goals, Charging based on specific activities (Service Agreements), Mostly combined with the take over of staff. 10

11 Potential scope of outsourcing Employees Perspective of surplus after optimization Preventing draining costs Regulation and compliancy IT accelerated in control Permanent control & compliancy Reduction & variability of operational costs Quick realization reduced pricing levels Pay as you go principle Optimal earning back time Investments Eliminate planned and future investments Flexible international sourcing Guaranteed availability Access to knowledge base Permanent innovation power Acquisition by insourcer Services, employees, software Clearing IT costs of balance Deliver re-usable space Market conform Reduce to market conform expense levels Increase to market conform quality and continuity Continuous and independent market conform testing Commitment Commitment of realization of goals moves to partner 11

12 Outsourcing deals have become partnerships: dare to share Outsourcer CIO and Atos counterpart Steering Committee Working Groups Atos Corp orate level Fast changing demands require partnership, because contracts cannot cover all possible contingencies Governance needs to be in place with joint committees and joint targets, benefiting both partners Change of culture and mentality is necessary: traditional client and supplier behavior doesn t work Security Data Center Innovation Openness, proactiveness, trust, respect for each other s business Changing the existing mindset is hard work..... Therefore, outsourcing in partnerships requires change management 12

13 Risks connected with outsourcing When business processes are outsourced, sensitive data may be transmitted, stored and processed on both company and vendor networks. This data needs to be protected from loss, corruption and leakage (intentional and accidental). Responsibility for your data cannot be outsourced! Regulations such as the Sarbanes-Oxley Act (SOX), Payment Card Industry Data Security Standard (PCI DSS) and Basel II mandate that risk management policies extend to third-party vendors, outsourcers, contractors and consultants. 13

14 Managing outsourcing risks A solid risk management strategy when outsourcing processes should include: A contract outlining the respective responsibilities for data security between the outsource organization and your business, underpinned by clear and managed Service Level Agreements. Consistent monitoring of performance to ensure that contract stipulations and service levels regarding data security are being met. Guidelines regarding who will have access to what information as part of the contract, including a clear segregation of duties between the outsource organization and the business. Stipulations to ensure that regulatory compliance guidelines are met and a method to monitor this compliance. For example annual ISAE3402 Type II statements for SOX compliance. 14

15 Thanks For more information please contact: Partner Atos Consulting & Technology Services Tel: Mail: