Student Unit Services Assessment Survey ( )

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1 Student Unit Services Assessment Survey ( ) February, 2015 The Office of Planning, Research and Institutional Effectiveness (PRIE)

2 Table of Contents Respondents Classification by Year... 1 The MVC Quality Enhancement Plan (QEP)... 3 Library... 4 The Office of Media Services and Video Production... 6 Instructional Design Services (Services for online classes and instructional technologies)... 8 Instructional Support Learning Centers - Computer Labs... 9 Title V Program The Office of HSI STEM Program (Hispanic-Serving Institutions (HSI) - Science, Technology, Engineering, and Math (STEM) Program) Science, Arts/Humanities & Physical Education Division (Division programs/disciplines administration) Business, Computers, Mathematics, & Technical Programs Division (Division programs/disciplines administration) Communications & Social Sciences Division (Division programs/disciplines and instructional support learning centers administration) Nursing and Allied Health Division (Division programs/disciplines and instructional support learning centers administration) Instructional Support Learning Centers - Tutoring The Office of Resource Development The Office of Planning, Research and Institutional Effectiveness (PRIE) Police Department Facilities The Office of Human Resources The Office of Business Cashiers College Bookstore (Follett's) College Food Services (Subway) Computing Services (IT department/college Computing) The Office of Continuing Education (CE) and Work Force Development The Office of Graphics The Office of Marketing and Public Relations (marketing, public relations, MVC web site) i

3 The Office of Vice President of Business Services (business services administration, budget process and information, phone service) The Office of Career & Disability Services Testing Center The Office of Student Life The Office of TRiO Programs (TRiO Student Support Services, TRiO Upward Bound) Enrollment Management Division Office (enrollment management offices and HDEV administration). 43 The Office of Vice President of Student Success (VPSS) ii

4 MVC Student Service Unit Assessment Survey College-Wide Average Satisfaction Score for 2012: 3.41 & 2014: 3.40 on 4-Point Scale Respondents Classification by Year Including this semester, how many semesters have you attended Mountain View College? Planning, Research and Institutional Effectivenesss Student Service Unit Assessment Survey Results

5 2

6 The MVC Quality Enhancement Plan (QEP) 3

7 Library 4

8 Library 5

9 The Office of Media Services and Video Production 6

10 7

11 Instructional Design Services (Services for online classes and instructional technologies) 8

12 Instructional Support Learning Centers - Computer Labs 9

13 Instructional Support Learning Centers Computer Labs 10

14 Title V Program 11

15 The Office of HSI STEM Program (Hispanic-Serving Institutions (HSI) - Science, Technology, Engineering, and Math (STEM) Program) 12

16 Science, Arts/Humanities & Physical Education Division (Division programs/disciplines administration) 13

17 Business, Computers, Mathematics, & Technical Programs Division (Division programs/disciplines administration) 14

18 Communications & Social Sciences Division (Division programs/disciplines and instructional support learning centers administration) 15

19 Nursing and Allied Health Division (Division programs/disciplines and instructional support learning centers administration) 16

20 Instructional Support Learning Centers - Tutoring 17

21 Instructional Support Learning Centers - Tutoring 18

22 The Office of Resource Development 19

23 20

24 The Office of Planning, Research and Institutional Effectiveness (PRIE) 21

25 Police Department 22

26 Police Department 23

27 Facilities 24

28 Facilities 25

29 The Office of Human Resources 26

30 The Office of Business 27

31 Cashiers 28

32 College Bookstore (Follett's) 29

33 College Food Services (Subway) 30

34 Computing Services (IT department/college Computing) 31

35 Computing Services (IT department/college Computing) 32

36 The Office of Continuing Education (CE) and Work Force Development 33

37 The Office of Graphics 34

38 The Office of Marketing and Public Relations (marketing, public relations, MVC web site) 35

39 The Office of Marketing and Public Relations (marketing, public relations, MVC web site) 36

40 The Office of Vice President of Business Services (business services administration, budget process and information, phone service) 37

41 38

42 The Office of Career & Disability Services 39

43 Testing Center 40

44 The Office of Student Life 41

45 The Office of TRiO Programs (TRiO Student Support Services, TRiO Upward Bound) 42

46 Enrollment Management Division Office (enrollment management offices and HDEV administration) 43

47 The Office of Vice President of Student Success (VPSS) 44

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